--- title: Tripleseat Reviews meta_title: 'Tripleseat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 359 reviews by the users' company size, role or industry to find out how Tripleseat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 359 scale: '5' date_modified: '2026-08-04' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Tripleseat Reviews **Vendor:** Tripleseat **Category:** [Venue Management Software](https://www.g2.com/categories/venue-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 359 ## About Tripleseat Tripleseat is the leading Event Management Software for venues, built for hospitality by hospitality. Trusted by over 20,000 venues, Tripleseat brings every lead, booking, and detail into one clear view, helping event teams spend less time chasing updates and more time delivering the moments that matter. ## Tripleseat Pros & Cons **What users like:** - Users value the **ease of use** of Tripleseat, appreciating its user-friendly interface and excellent support. (5 reviews) - Users appreciate the **intuitive design** of Tripleseat, finding it user-friendly and efficient for event management. (5 reviews) - Users value the **organization** provided by Tripleseat, making it easy to manage events and communications effectively. (5 reviews) - Users value the **automated updates and contract management** features of Tripleseat for their efficiency and accountability. (2 reviews) - Users appreciate the **centralized event communication** of Tripleseat, enhancing organization and collaboration with clients. (2 reviews) - Users value the **quick and effective customer support** provided by Tripleseat, enhancing their overall experience. (2 reviews) - Customizability (2 reviews) - Project Management (2 reviews) - Users appreciate the **time tracking features** of Tripleseat, finding it essential for managing their workflows effortlessly. (2 reviews) - Visibility (2 reviews) **What users dislike:** - Users express frustration with **email overload** , highlighting issues with message formatting and email notifications. (3 reviews) - Users find the **additional costs** for features and integrations in Tripleseat to be quite high. (2 reviews) - Users express a desire for **missing features** like better note-taking and improved financial functionality in Tripleseat. (2 reviews) - Users find that **complexity in functionality and reporting** can hinder their experience with Tripleseat's program. (1 reviews) - Users struggle with **difficult navigation** , facing persistent formatting issues that hinder document management and usability. (1 reviews) - Formatting Issues (1 reviews) - Inadequate Reminders (1 reviews) - Users find the **learning curve steep** , with interface and setup challenges complicating their experience of Tripleseat. (1 reviews) - Limited Customization (1 reviews) - Linking Issues (1 reviews) ## Tripleseat Reviews ### 1. Great, user-friendly product **Rating:** 4.0/5.0 stars **Reviewed by:** Bill N. | Director of Sales and Events, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Tripleseat?** It's easy to use, opnce it's set up. For someone looking to organize and manage events, it's great. **What do you dislike about Tripleseat?** Tripleseat pay is challenging to use. Sometimes it works, many times it doesn't. Also, set up and changing your set up is challenging. **What problems is Tripleseat solving and how is that benefiting you?** Keeping events organized, BEOs, contracting and other documents. ### 2. The platform is amazing, but the customer service is even better **Rating:** 5.0/5.0 stars **Reviewed by:** Molly A. | Private Dining Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Tripleseat?** Tripleseat is extremely user friendly. Email templates, and premade documents help expedite almost every process i have day to day. I love how documents are generated and picklists are saved, making detailing events easy as clicking a button. Not to mention how personable the account manager team is. Anytime I have a question, I have a response within minutes, sometimes with a youtube video made to explain the answer! The customer service is above and beyond! **What do you dislike about Tripleseat?** I truly have no bad things to say about Tripleseat. The lead form on our website hasnt been working but I am unsure who is responsible for that as neither my company or tripleseat can fix the issue. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat solves the issue of having to constantly having to update BEOS and guest guarantees. On most sales platforms, someone has to mannually send out updates which can cause confusion and mistakes are more likely to happen. I love how on tripleseat everything is updated in real time. ### 3. Effective tool for event planning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Tripleseat?** Tripleseat has done wonders for our organization as a company managing multiple event spaces across 6 different locations. We have been able to streamline our communication, convert leads quickly and as a result, increase our sales! Our Account Manager, Carlene, has been incredibly responsive and supportive. The onboarding team is also incredibly quick and easy to work with. **What do you dislike about Tripleseat?** While Tripleseat is great for increasing organization and efficiency, it is lacking features that would make it much more effective in the restaurant event space. The QR code payment feature does not share a functional breakdown that would allow a user to add charges, match with a POS or other receipt, and process payment on the fly. The software would need to be developed further for this tool to be effective in practice. Similarly, there is no integration available with a POS system such as Micros or Squirrel, which would be incredibly helpful! **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat ultimately allows us to centralize event planning for multiple venus in a department. It shortens the lead conversion process by integrating with our booking software and minimizes mistakes by live updating across the platform. Tripleseat also solves the issue of comprehensive sales reporting. ### 4. Very intuitive, user friendly, and a great communication tool for all operational managers **Rating:** 5.0/5.0 stars **Reviewed by:** Sam P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Tripleseat?** The entire process from start to finish. Makes it super easy to speak to a client, create a contract, make the sale, create menus, and close out an even. All in one system. **What do you dislike about Tripleseat?** That my emails sometimes go to spam. I lose a lot of clients because my emails are not received, and are stuck in the spam folder. Overall, they are fine, but some firewalls block them. **What problems is Tripleseat solving and how is that benefiting you?** Communicating with my teams, while also building contracts. I am a team of one, so being able to communicate and make the sale all in one place is very helpful. ### 5. The very best event booking system around. **Rating:** 5.0/5.0 stars **Reviewed by:** Kete B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Tripleseat?** Tripleseat makes booking an event a breaze. From building proposals, contracts and BEO's the system is easy and straighforward to use. The added ability to take payment online through Tripleseat makes life easy for you and your clients. The staff at Tripleseat is always available to help and quick to respond. **What do you dislike about Tripleseat?** The reporting is a little limited as you can't mix event details and financials easily, or generate a report for the stages of a lead that will show the status from lead to definite. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat allows me to keep orginized when you have a million details up in the air. The ability to create tasks and notes is so helpful. The Tripleseat Pay feature is an invaluable time saver and makes clients feel safe and protected with thier financial information. ### 6. Functional with lots of options to personalize **Rating:** 4.5/5.0 stars **Reviewed by:** Elise S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Tripleseat?** I really like the templates and communication tool. I am so much faster and more efficient when I communicate with clients via Tripleseat, because I have a template all set, so I can make a few small changes to personalize it and send it off within seconds. **What do you dislike about Tripleseat?** Tripleseat has so many functions that it can be overwhelming and parts of it can be difficult to learn. Building and editing BEO templates is something I avoid because I still don't feel confident in how to do it. The menus are also not entire intuative, so sometimes I expect something to be under Settings but instead its under My Profile. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat is vital to my ability to perform my job. I am an event team of one, and there is no way I could manage all of leads, events and clients without Tripleseat. It makes my email communications, response time, and overall client interactions organized, timely, and detailed. ### 7. Tripleseat is the overall best option **Rating:** 4.5/5.0 stars **Reviewed by:** Miriam P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Tripleseat?** Tripleseat is extremly user friendly, interactive, easy to learn and provides almost everything you need for event bookings. There is a ton of customization to fit the needs of each of your venues and can handle everything from sales, menu planning, discussions and documents all within one site. Clients have easy access throught the guest portal to see all details of their event in one place. **What do you dislike about Tripleseat?** One large issue with Tripleseat is the way it saves contacts & accounts which are then linked to all other Tripleseat clients. This causes clients names to appear is many other ways other than what they really are or what you originall saved it as. Basically if another Tripleseat client saves that email to another name, it will override yours. Kind of ridiculous. Additionally they took away the live chat option and replaced with a BOT which hasn't been helpful. **What problems is Tripleseat solving and how is that benefiting you?** Multiple bookings for multiple venues, payments through the site and menu planning. ### 8. Tripleseat has proven to truly to be the Bee's Knees when it comes to managing venue events! **Rating:** 4.5/5.0 stars **Reviewed by:** Sara O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Tripleseat?** Overall the functionality! I like being able to view the calendar aspect and the ability to create templates for email responses! I also appreciate the customer service and the speed in which they respond to assist in any questions I have! Honestly I also appreciated and found the tripleseat university to be incredibly helpful and an excellent resource to refer back to should I ever get stuck! **What do you dislike about Tripleseat?** It is not so much so that I dislike anything about tripleseat but more like areas that cause confusion - 1) The booking tab I always referenced it as an option should it be a repeat clients or a multi day event, however I find that whenever I book a client for an event, their event appears in the booking tab so it seems a but confusing and also a duplicative effort from my perspective. 2) The conversion process from a lead to a prospect. We have done a good job with the team to keep leads as leads until they provide the contact an official quote. And if we do not hear back from them- it owuld be nice to have an option that would allow for us to mark them as ghosted or lost business without having to convert them to a propect, create them as an account and the mark the event as lost business. 3) Pricing structure. It would be so rad if we were able to somehow incorporate our pricing within the event spaces. Our pricing varies from date/time/ day of the week/ and season so it would be rad if perhaps there was an option down the road that would allow for us to be able to add in those pricing aspects and them pull those data tags into an email template. Just a thought! **What problems is Tripleseat solving and how is that benefiting you?** Being a new venue ( we officially will have been opened for 1 year in August) so this software have helped tremedously with getting us on track for the events in this venue! Some other key features that were never issues but definitely great benefits include: 1) Documented communications that can ve read by anyone with access to the discussions -- e.g. should there have been any promises noted etc. 2) File size storage. Alot of our photos are desent sizes and cannot be attached in a traditional email without having to provide clients viewer access with google links, so being able to add these photos as well as other documents has been great! 3) The calendar - being having seaonal leagues of bowling, holidays, special public events, it has truly been wonderful to keep all of those important dates within one calendar! ### 9. Huge Fan of Triple Seat **Rating:** 5.0/5.0 stars **Reviewed by:** Kim M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Tripleseat?** I have been using triple seat for 3 years now and LOVE the program. I am an administrator and a user. I love how easy it is to use and train others to use. Wonderful features with all information being in the same place. I can work from anywhere and communcate with ease to the restarants and the guests. The "tasks" are my favorite feature to keep me organized and never miss an important detail. They have great integrations that save time and you can save documents in each guests event portal, such as menus for print. **What do you dislike about Tripleseat?** I have not ran into anything that I do not like about triple seat. I will say however if you are going to purchase the program you need to actually use it to see the full benefit. **What problems is Tripleseat solving and how is that benefiting you?** The greatest benefit is saving time! This programs makes event planning incredibly easy. ### 10. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Tripleseat?** We have been using TS for about 3 years now, and we love it. We were breifly lured away by promises made by Total Party Planner that it was a better software for caterers. After operating in TPP for about a month, our team was begging to come back to Tripleseat. Tripleseat is far more user-friendly, has exponentially better reporting features, and the training and customer service are unparalelled. Thinking of switching? Save the time and money - Tripleseat truly is the best on the market. **What do you dislike about Tripleseat?** Wish it has more CRM features (like Sales Force); wish there was a more visual reporting function **What problems is Tripleseat solving and how is that benefiting you?** Client management; quoting; reporting; tracking financial data; client correspondence ### 11. Tripleseat has taken event management to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney E. | Sales Manager for Etch and etc. Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Tripleseat?** Tripleseat helps to streamline the booking process and keeps everything contained in one spot. I love the fact you can store credit cards securely, see full discussions between you and your client and my favorite feature is that you can see when a guest has opened an email. **What do you dislike about Tripleseat?** I wish that when you make changes to the menus that are stored in TS that it would also update the menus in TS direct. When I make suggestions I do feel that they take them into consideration and I usually hear that the change has been made. **What problems is Tripleseat solving and how is that benefiting you?** This helps to keep everything organized and all in one spot. I know when my space is booked and when it is available. This also has a secure way to store credit cards which is very important. ### 12. Tripleseat has been a pool to help manage and organize events as well as leads and accounts. **Rating:** 3.5/5.0 stars **Reviewed by:** Laurie O. | Private Events Director, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Events, accounts, contacts, leads-all in one place to keep organized, update event details, and manage contacts. Gather has helped us to elevate the client experience by consolidating a contract, details sheet, and payment form into a cohesive space. **What do you dislike about Tripleseat?** The user address from where the communication comes from can be confusing to clients and sometimes get sorted to Spam. Our company uses Gather in multiple cities and would be helpful if the accounts and contacts were sorted in a way that could be easily identified and exported with the correlated city. **Recommendations to others considering Tripleseat:** Takes time to teach our clients that there is a new system in place that includes their event details and contract. **What problems is Tripleseat solving and how is that benefiting you?** Again, one place to store all information is the greatest benefit of the software. ### 13. Tripleseat is an amazing product for event planning and catering. **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbi Jo B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Tripleseat?** Tripleseat has improved efficiency for our sales team with the booking process and communication between our restaurants and guests. They worked closely with our team to create exactly what we needed and are extremely responsive to any and all questions. They are continually updating Tripleseat based on their user requests and evolving needs for the business. Frequently asked questions and digital learning are easy to find and understand. Tripleseat is user friendly for both the events team and our guests. I would recommend Tripleseat to anyone a million times over. **What do you dislike about Tripleseat?** The discussion threads could work more like email, but know Tripleseat is already working on an update to this feature. Being a web-based platform can cause glitches on some pages and requires cache clear and refresh for our team and guests. **What problems is Tripleseat solving and how is that benefiting you?** Streamlining our booking process between the sales team, restaurant operators, and guests create a better digital and real-time booking experience. Increasing efficiency allows faster response times and more accessible multi-unit communication and collaboration. ### 14. Couldn't Survive without Tripleseat! **Rating:** 5.0/5.0 stars **Reviewed by:** Keri M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Tripleseat?** Organizational tools for our event team Being able to communicate with our guests and internal team on the same platform As a leader I can view everyone's calendar, sales and communication User friendly- easy to use **What do you dislike about Tripleseat?** Reporting- wish there was an easier way to pull reporting where I didn't have to clean up excel docs Wish the system would show sales efforts (activities and outreach) for each SEM Dislike how TS discusions to gmail users get displaced into spam/promotional boxes **What problems is Tripleseat solving and how is that benefiting you?** Communication and updating info in real time All event info is accessible to our team members- they are held accountable for knowing what's going on An all in one system for creating BEOs and communicating with our guests and internal teams ### 15. Event Sales Made Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Lou C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Tripleseat?** What's best about Tripleseat is the ease of use and thoughtfully designed platform to make it intuitive for entry-level to professional event sales managers to utilize, thus making it an impactful sales tool for leverage customer contracts fast and efficiently. **What do you dislike about Tripleseat?** As a Senior Sales Leader, I'm always wanting to have access to data in a variety of dashboard and automatted reporting vs. having to data mine and export the data myself when I need to have a real-time pulse on the behaviors of my sales team and sales pacing in general. I beleive this is on the radar for a potential integration however! Lastly, I'd like to see more Business Development minded reports and automated task reminders reminding sales reps to touch key accounts with more frequency and timely. **What problems is Tripleseat solving and how is that benefiting you?** Event CRM, leverage agreements and products and online ability to have the guest sign/pay for their event and in-house team or OPS be able to manage the execution of the event(s). ### 16. The system I've been searching for a decade **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Tripleseat?** I've been using the software for the last five years and adore it. It's easy to set up, make changes to our offerings and prices, and allows my team to run our event space more efficiently than using spreadsheets and emails. The fact that you can have an unlimited number of users means that I can add all the team members who need to be in the system and not worry about additional fees being racked up as we grow - that's awesome! Finally, the customer support I receive from this team is fabulous. Seriously, the response time is great, their suggestions are top notch and they feel like a real though partner in our hospitality adventure. **What do you dislike about Tripleseat?** One of the downsides of using this program is that some clients have issues getting the discussion threads in the inbox due to the nature of sending emails on behalf of your email client. I know there are ways around this and for us, it's not a huge concern but it's the one thing we've had an issue with not using our gmail server exclusively to communicate with clients. The upside of all our emails being seen by all our team members inside the discussion threads outweighs the initial frustration of ensuring a client responds to that thread. **What problems is Tripleseat solving and how is that benefiting you?** We are a unique venue that offers different spaces, products and experiences. The system allows us to draft proposals specific to client interest, manage room availability, track our sales progress against our goals and execute events with specific bar products and experiences. It's incredibly versatile! ### 17. Quick and easy to get client's proposals fast! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Tripleseat?** - Client portal for signing contract and submitting payment - Quick and effecient proposal creation - User friendly reporting - Love the calendar view and ability to customize docs. - Gathering leads on our website which go right into dashboard to convert! **What do you dislike about Tripleseat?** - No back of house costing features - can't easily run profibility report - Don't love or use the guest/client discussions feature - **What problems is Tripleseat solving and how is that benefiting you?** Pushing out proposals quickly. Collecting signature on contract and getting deposits from clients fast! We know it is not really designed for off-premise caterers -- wish there for more features for us (kitchen prep list creation + costing)! ### 18. Tripleseat sees the needs of it's users! **Rating:** 4.5/5.0 stars **Reviewed by:** Whitney T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Tripleseat?** Access anywhere Extremely user friendly Process payments and refund them quickly Lots of tutorials Quick live support for issues with account or troubleshooting An overall great product that has an incredible value with a great team behind it! **What do you dislike about Tripleseat?** The discussions tabs aren't user friendly and often get caught in client's spam emails lead management could be better General reporting could use some more user friendly options **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat helps keep all bookings and sales of our private rooms and venues well organized in an efficient manner that is easy for our sales directors. It also helps us to create event details simply and quickly and to collect payments from clients seamlessly. Whenever there is a problem we always have support that helps walk us through finding a solution. ### 19. Owner/Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Tripleseat?** I have been a Tripleseat user since the inception of the platform. I have loved it from the beginning to all of the amazing changes and growth over the years. If you are looking for a booking software that will add efficiencies, reporting, accounting, ordering, and my favorite, ease to your event program, Tripleseat is a must! **What do you dislike about Tripleseat?** The discussions cannot be read in a thread for reviewing as needed is not my favorite. And when you make a document change in settings, it only affects new events booked vs. existing ones. **What problems is Tripleseat solving and how is that benefiting you?** It helps add efficiencies to our fast-paced event business and allowing team members use of the platform from any wi-fi based devises. ### 20. Tripleseat makes it simple to get a lot done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Tripleseat?** I love how user friendly it is. It is easy to keep track of tasks, communicate with clients, and book events. **What do you dislike about Tripleseat?** I wish there was an app for a smart phone! The website is not super mobile friendly in my opinion. **What problems is Tripleseat solving and how is that benefiting you?** We are booking events at three locations that each have 5+ spaces. Tripleseat is able to help us keep track of all of the moving parts with a customizable calendar. We will never double book. ### 21. I absolutely love Tripleseat! **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Tripleseat?** I love how user friendly it is to use. The features are super easy to understand and it's truly optimized perfectly for Event Planners. **What do you dislike about Tripleseat?** I dislike that guests are able to place leads for past dates, and that you can even contract a past date. I also dislike that you are not able to enter the actual guest count in an area thats measurable **What problems is Tripleseat solving and how is that benefiting you?** Honestly... the best benefit is the integration with OpenTable. If it were to enter the parties name that would be the cherry on top! ### 22. Tripleseat is the most user friendly, efficient system for event ever created! **Rating:** 5.0/5.0 stars **Reviewed by:** Dena T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Tripleseat?** The ease of use and tracking are tied. I love how quick I can book an event and the reports I can pull from our history. I've used several other systems but none compare! **What do you dislike about Tripleseat?** Some usage variances make it challenging to track same time last year which I have to do manually. Also, we have our own way of tracking when an event turns definite, which skews some reports, but it's the only way we can track where events stand at a glance. **What problems is Tripleseat solving and how is that benefiting you?** N/A ### 23. The best events management software program on the market!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paige Angelle M. | Area Director of Catering & Event Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Tripleseat?** User friendly, with multiples aids to make my work day easy, from the calendar, to contract building, to the reporting backend. **What do you dislike about Tripleseat?** I cannot find any dislikes at the moment, and I have been using Tripleseat for years. **What problems is Tripleseat solving and how is that benefiting you?** Contract generator, organization of clients and events all in one place. ### 24. HIGHLY RECCOMMEND!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Tripleseat?** Very user-friendly for the manager and the client. The support team is so quick and easy to work with **What do you dislike about Tripleseat?** There isn't much, honestly. If I had to pick something, it would be that I wish I could automate emails to send out at certain times for me **What problems is Tripleseat solving and how is that benefiting you?** We needed a system with our notes and client contacts in the same place as contracts and financials. Also a system that could speak to the front and back of house ### 25. Everything was very informative! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Tripleseat?** The reporting, customer service, and the continuous growth of available options. **What do you dislike about Tripleseat?** My only issue is when creating a report, all of the columns are selected instead of being able to only select what you want to see. **What problems is Tripleseat solving and how is that benefiting you?** communicating with clients and reporting ### 26. The best event assistant! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Tripleseat?** I love the functionality that TripleSeat provides and the new offerings they continuously update for a more productive and efficient user face. I've used a few venue booking platforms over the last five years, and this is my favorite. **What do you dislike about Tripleseat?** I wish there were a way to save attachments from the email discussion board to be referenced more easily by clients or guests instead of weeding through an email chain of 40 emails to find a needed document. **What problems is Tripleseat solving and how is that benefiting you?** I love that Im able to be PCI compliant while processing payments through the online portal across all four properties. This allows me to be more productive and close deals faster. ### 27. Seamless Event Bookings **Rating:** 5.0/5.0 stars **Reviewed by:** Allison A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Tripleseat?** Tripleseat has numerous features that save me time and make booking events easy and streamlined. Not to mention their OpenTable integration has become a true time saver! **What do you dislike about Tripleseat?** I do wish when creating the contracts and BEOs the count that needs to be on a BEO for the kitchen did not appear on the contract. I wish there was an easy way to hide this from the client. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat has made booking events, creating BEOs, and keeping all event things organized and in one place. It is easy to use, even for my kitchen staff! I am WAY more productive and my conversion rate has increased. ### 28. Does what it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Tripleseat?** Tripleseat is relatively easy to use for staff who only need to view Event Orders, and then it doesn't take much more to learn the additional features to create Events, Bookings and documents. It can facilitate multiple venues efficiently and has a lot of flexibility with different document types to cater to different events. **What do you dislike about Tripleseat?** There isn't local Australian support so if you have any issues or requests for changes that you can't make to your account as an admin you need to wait for an overnight turnaround. **What problems is Tripleseat solving and how is that benefiting you?** Room management for function venues across multiple locations. All staff can look at the calendar and know what is happening that date in the venue and have ease fo access to further information. ### 29. Awesome, made life a lot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Eddy J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Tripleseat?** It is very easy to use, keeps you and your team super organized. All documents look clean and professional. **What do you dislike about Tripleseat?** Not able to input expenses for events to then pull profit and loss reports. **What problems is Tripleseat solving and how is that benefiting you?** all in one. Do not need to look into 4 different calendars when seeing if a space is available. Tripleseat has saved me a lot of time. ### 30. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Tripleseat?** The ease of sending contracts, creating lead forms, and measuring data. **What do you dislike about Tripleseat?** The lack of customization with data points. **What problems is Tripleseat solving and how is that benefiting you?** Digital contract signing and operational workflow. ### 31. Understands the needs of clients and event sales team to create a seamless booking experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Tirey T. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Tripleseat?** Tripleseat is your everything! The entire lifecyclye for booking and reporting events is seamless. Extremely user friendly for sales team and operations. **What do you dislike about Tripleseat?** I am missing the chat feature with a human vs the new bot. **What problems is Tripleseat solving and how is that benefiting you?** Streamlines booking process and lead capture ### 32. Tripleseat has changed the game for us! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Tripleseat?** tracking of sales and conversation, history, "lost" sales **What do you dislike about Tripleseat?** sometimes goes to "other" folders or spam and guests can't find it easily **What problems is Tripleseat solving and how is that benefiting you?** over or under booking, and communication ### 33. Tripleseat manages our calendar, sales effort & internal documents well, despite certain limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Kristi O. | Catering Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Tripleseat?** Helps me stay organized and on top of leads. **What do you dislike about Tripleseat?** Tripleseat could be better at incorporating/using word processing and reports. **What problems is Tripleseat solving and how is that benefiting you?** Capturing and responding to inquiries & leads. ### 34. Event Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kelley S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Tripleseat?** I enjoy how easy it makes planning events, getting leads, BEO generation, and everything all in one place **What do you dislike about Tripleseat?** Many emails from tripleseat go to leads junk mail and they think we are ignoring them. Sometimes tripleseat lags and is slow, makes it difficult to work. **What problems is Tripleseat solving and how is that benefiting you?** Event planning tools all in one place. ### 35. TripleSeat is a great software that allows us to book events effectively and efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Tripleseat?** Tasks feature, ability to keep everything organized **What do you dislike about Tripleseat?** Not always user friendly and often freezes **What problems is Tripleseat solving and how is that benefiting you?** Allowing our team to be organized ### 36. Very helpful and haas helped us be more organized and take on more events **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana S. | Event Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Tripleseat?** It is pretty easy to use and has helped us stay organized and take on even more clients. **What do you dislike about Tripleseat?** Like any technology, it has its days, but nothing in particular. **What problems is Tripleseat solving and how is that benefiting you?** How to stay organized and keep our responses fast. ### 37. The BEST solution for venues! **Rating:** 5.0/5.0 stars **Reviewed by:** Tabitha M. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Tripleseat?** Before Tripleseat, we used google suites to run our venue. This meant spreadsheets for invoices, google docs for details...and guess what? We made all kinds of typos and human mistakes. Everyone did things just slightly differently. Naming and finding things was a challenge after 5 years in business. Tripleseat solved all these problems and more! It's so easy to use. The customer service is great, even after being a customer for years. We were able to set it up to do just what we needed, instead of some software that wasn't build just for venues. We do on and off premise catering and our own ticketed events, and Tripleseat is perfect for all of those. Staff love that it integrates with google calendars and it also can be accessed on their phones. **What do you dislike about Tripleseat?** There is nothing I dislike about Tripleseat. We get some complaints, a few a year, that the portal is wonky and customers have a hard time with is, but I think it's user error :). It would be nice to attach documents to the portal, like floor plans, instead of only Tripleseat documents, but we make it work. **What problems is Tripleseat solving and how is that benefiting you?** communication with employees and guests keeping all information in one spot formatting information that is shared in the same way difficult, if not impossible, to double book an event/day ### 38. Tripleseat is complicated but works well **Rating:** 5.0/5.0 stars **Reviewed by:** Dina S. | Guest Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Tripleseat?** Tripleseat is very customizable, which is ideal for our company as each event we host is unique. It also has a reminder feature that sends an email letting you know which tasks are pending or over due. **What do you dislike about Tripleseat?** I do not dislike anything about Tripleseat at this time, it works great for us. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat is our Event Management platform. It helps us secure payments, send and sign contracts, and manage all of our event communicate neatly in 1 place where multiple users can view the communication. ### 39. Plan events with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Rami H. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Tripleseat?** I love the option of making templates for each step of the process, from sending the initial proposal to your client and planning event details with clean and concise documents to a simple hit of a button to send the contract. Everything in the program is so user-friendly and very easy to learn. The filter option is also great, especially with multiple people who handle their events. The separate staff discussion is also a great feature! Instead of getting lost in an email box, all communication is easily accessible in each event. **What do you dislike about Tripleseat?** It is hard to find something that I dislike about this program. Sometimes there do seem to be some glitches when inquiries are submitted online, like receiving the same lead twice or the times changing over to AM instead of PM. I will say that the customer service is always quick and helpful! **Recommendations to others considering Tripleseat:** Take the time, in the beginning, to put together templates and email responses. It will save you so much time while planning your events. Take advantage of all the offerings and filters, and don't hesitate to contact support. They are quick to respond and very helpful. **What problems is Tripleseat solving and how is that benefiting you?** Using Tripleseat has saved a lot of time when having to send the client an initial email as well as quick responses that work for most clients. The live updated invoices are also very convienent. ### 40. Likely most useful for service/catering business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Tripleseat?** My favorite ability is the calendar feature which includes details such as expected guest count, location of the event so as to prevent double booking of a location, who the points of contact are, and (if applicable), menu, billing, payment, and so much more. It is all-encompassing in that manner. I like the ability to tag contacts directly within notes, and it sends that contact an email with the content that needs to go to them. **What do you dislike about Tripleseat?** The contact feature is a little discombobulated. I ended up accidentally creating multiple contacts of the same person, but all under a different organization name. Navigating contacts is frustrating and I wish it were more streamlined. **What problems is Tripleseat solving and how is that benefiting you?** The calendar feature helped my organization solve a double booking issue, particularly during COVID reopenings when there were limits to the number of people per conference room. In the present, it is extraordinarily helpful for planning events that are NOT food-based, such as exhibit openings. ### 41. Good Event Booking Software **Rating:** 4.5/5.0 stars **Reviewed by:** Azia Johnston P. | Administrative Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Tripleseat?** That you can quickly transfer leads to events That you can delete events entirely instead of just marking them lost. The customer service is top-notch. **What do you dislike about Tripleseat?** Communicating within the staff is a little more inconvenient than when it was Gather. Sometimes the financial side can be a little glitchy. **Recommendations to others considering Tripleseat:** Tripleseat is an excellent software for booking events. It allows you to easily create the events and everything that goes along with it. **What problems is Tripleseat solving and how is that benefiting you?** I feel like having the customers pay through the invoices is super easy. I love how you don't have to send a new link to the client after changing a detail within the event. ### 42. A strong event management platform **Rating:** 4.0/5.0 stars **Reviewed by:** John M. | Sales and Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2020 **What do you like best about Tripleseat?** The design is intuitive and very quick to learn. It also has some great features such as being able to share your BEOs/function sheets with the clients which they find very useful and they also update when changes are made to the event without the client having to do anything. **What do you dislike about Tripleseat?** It would be great if there was some way to great invoices and link them into an accounting package. It would also be nice if there was a way to put allocations for packages into the system. It would also be great if the system could have more CRM features added to aid the sale process. As it stands we have to use a seperate CRM to do this. **What problems is Tripleseat solving and how is that benefiting you?** It is a very quick system, easy to easy for almost anyone in the business. It keeps a good record of our event schedule which can sometimes be extremely busy and makes getting information for events easy. As it is online it also makes accessing the information extremely easy from anywhere including on mobile/cellphone. ### 43. Incredible Event Tool For Restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly Erin G. | Director of Sales & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2020 **What do you like best about Tripleseat?** The intuitiveness of the software as well as the ability to customize it to our own - we have been able to make changes that are brand specific making it super relevant to our field teams. Additionally, it makes the training aspect of it a lot less strenuous. Managing events & catering orders for over 200 restaurants, TripleSeat is our #1 tool! **What do you dislike about Tripleseat?** I wish the reporting was better from a CRM standpoint - the capabilities related to customer data & automation are limited and outdated. It is quite manual to review status of bookings and last communication - wish it had more of a salesforce feel for the data side of things. once you have the data, you can manipulate on your own. Also, for an enterprise brand with multiple concepts, it lacks the depth to handle it effectively. **Recommendations to others considering Tripleseat:** DO IT! You will be happy you did **What problems is Tripleseat solving and how is that benefiting you?** Communication between a sales team & the operations team - its the toughest part in driving sales for restaurants as there is always a break. It has helped us streamline the process to work more efficiently - not to mention, it has made it much easier for our restaurants. ### 44. Events and Marketing Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan C. | Marketing and Events Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Gather is a great organization tool, that streamlines team communication for the hospitality and restaurant industry. The customer service is exquisite and are always quick to update our menus! **What do you dislike about Tripleseat?** Training webinars are only on Wednesdays. **Recommendations to others considering Tripleseat:** Gather is user friendly and our customers love the clear information they receive with each proposal and contact. **What problems is Tripleseat solving and how is that benefiting you?** Replying to prospective clients in a timely fashion and team communication. ### 45. Easy to use, much-needed software for our small business **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | Assistant Project Manager (Freelance), Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2020 **What do you like best about Tripleseat?** Easy to use, super customizable, built in reminders, reporting function **What do you dislike about Tripleseat?** Nothing that I can think of other than not having an app. **What problems is Tripleseat solving and how is that benefiting you?** Kept on top of our business leads with greater efficiency. Reporting functionality that I would not be able to do with Google. ### 46. Gather is an amazing system for Event Planners! **Rating:** 5.0/5.0 stars **Reviewed by:** Callie B. | Events Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Tripleseat?** I love how easy it is to find all of your events on your calendar. Its also easy to share it with other people. The preview of the proposal function is my favorite. Its so great that I can give my customers an actual proposal with all fees including tax. Its also very pleasing to the eye and I dont feel uncomfortable showing our clients the gather interface. **What do you dislike about Tripleseat?** I wish the date on the top of the event page would state the date and the actual day of the week. Our pricing goes off of day so I wish I was able to see that when im emailing people. Other than that I dont really have anything to complain about. **What problems is Tripleseat solving and how is that benefiting you?** Being able to handle multiple events at once. Also sharing information with my chef and other managers all on one platform. ### 47. Highly recommend TripleSeat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Tripleseat?** This software is the easiest to use in the industry. It is intuitive and offers hyperlinks for events that are changed in real time. Definitely saved me time every week once we switched over. **What do you dislike about Tripleseat?** So far I haven’t found anything to dislike **Recommendations to others considering Tripleseat:** Get it! **What problems is Tripleseat solving and how is that benefiting you?** Time management. ### 48. Good for Sales & Events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Tripleseat?** The ease of use. The interface is simple to understand, and there are a lot of tutorials online if you need some training. I was able to hop on youtube (the FAQ section is also helpful) and walk through several tutorials which really helped me learn the tool better. **What do you dislike about Tripleseat?** you can't set up notifications easily which would be nice! I would enjoy it more if you had to ability to easily set up notifications so that you can see when you are going over budget, or met a set financial goal. From my experience, there is no easy way to do that which is frustrating overall. But it doesn't keep us from using it almost everyday during certain projects, and I enjoy it. **Recommendations to others considering Tripleseat:** Use this product for ease of implementing and tracking events, as well as tracking sales that come from those events. This tool is easy to use and understand, and can help you meet your budget and stay on track for all events. I have used it in and outside of this company, and really enjoy it. **What problems is Tripleseat solving and how is that benefiting you?** I use it for events and sales. I can streamline the event planning process, and it keeps track of my sales for the events. You can also use it to budget as well! I like to track all of our sales with it, and it keeps us on our financial goals overall. ### 49. Triple seat- Increasing productivity! **Rating:** 3.5/5.0 stars **Reviewed by:** Ashely S. | Solution Delivery Intern, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Tripleseat?** The user-interface is surprisingly easy and you can train anyone to take charge of it. The customer support and the onboarding team makes the user experience even better. **What do you dislike about Tripleseat?** When using triple seat for the communication with the clients, the messages often goes to the spam which often creates the issues between us and the clients. **Recommendations to others considering Tripleseat:** They should improve the messaging feature because it creates the duplicate conversation. **What problems is Tripleseat solving and how is that benefiting you?** I don’t need those hectic paper quotes since I switched to Tripleseat. It completely changed the way I do business and manage business. Every business has some detailed event planning and Triple seat helps in event planning, tracking customer status and what not. ### 50. Great tool for venues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Tripleseat?** (a) Simple UI (b) Outstanding Customer Support - the best I've ever dealt with by far (c) Reliable **What do you dislike about Tripleseat?** Not a downside per se, but it doesn't have a CRM, so it's not a one-stop-shop. **What problems is Tripleseat solving and how is that benefiting you?** Gather is great for capturing conversations with clients in centralized, team-transparent way and for keeping track of the financials and documents associated with an event. The main benefit is that 70% of what we need to know about an event is stored there. ## Tripleseat Discussions - [How can Gather help me predict revenue?](https://www.g2.com/discussions/reporting-1b0cb2ca-1b3b-457e-81e0-f710adcd0670) - 1 comment, 1 upvote - [Can I collect e-signatures?](https://www.g2.com/discussions/signatures) - 1 comment, 1 upvote - [How much access do I have to your customer support? Is there a limit to how many times I can call them?](https://www.g2.com/discussions/support-6e9b45bd-5be6-4f4b-a795-edb1a56b595b) - 1 comment, 1 upvote - [How long does it take to get onboarded?](https://www.g2.com/discussions/onboarding) - 1 comment, 1 upvote - [Is my team’s work visible to me as a manager?](https://www.g2.com/discussions/visibility-9f2c67f2-6c43-4e65-bced-63e160699dcd) - 1 comment, 1 upvote - [View Tripleseat pricing details and edition comparison](https://www.g2.com/products/tripleseat-tripleseat/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A54%3A26+-0500&secure%5Bsession_id%5D=0cc615fc-4908-4c99-8cca-95350d774d35&secure%5Btoken%5D=f65d190542485fa29bc38aa3c18eef99fd1a7a7e1d98b695a7ebec6a5bb3aa3f&format=llm_user) ## Tripleseat Integrations - [22miles](https://www.g2.com/products/22miles/reviews) - [Airship](https://www.g2.com/products/airship/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Event Staff App](https://www.g2.com/products/event-staff-app/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Fiserv](https://www.g2.com/products/fiserv/reviews) - [Fishbowl (Restaurant Marketing)](https://www.g2.com/products/fishbowl-restaurant-marketing/reviews) - [Galley](https://www.g2.com/products/galley/reviews) - [GoTab](https://www.g2.com/products/gotab/reviews) - [Intuit Mailchimp Open Commerce](https://www.g2.com/products/intuit-mailchimp-open-commerce/reviews) - [Kenect](https://www.g2.com/products/kenect/reviews) - [Maestro](https://www.g2.com/products/maestro/reviews) - [Mews](https://www.g2.com/products/mews/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - [PeopleVine](https://www.g2.com/products/peoplevine/reviews) - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - [ProfitSword](https://www.g2.com/products/profitsword/reviews) - [Rex](https://www.g2.com/products/rex/reviews) - [Square for Restaurants](https://www.g2.com/products/block-square-for-restaurants/reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [TimeForge](https://www.g2.com/products/timeforge-timeforge/reviews) - [Tock](https://www.g2.com/products/tock/reviews) - [Uniguest](https://www.g2.com/products/uniguest/reviews) - [WebRezPro](https://www.g2.com/products/webrezpro/reviews) ## Tripleseat Features **Administration** - Billing and Invoicing - Reporting - Venue Calendar - Staff Management - Task Management - Utilization Reporting - Client Management - Rental Management - Document Management - Inventory Management - Discount Management - Contract/License Management - Delivery Management - Booking Management - Vendor Management - Reservations Management - Customer Management - Attendee Management - Sales Management - Calendar Management - Event Management - Contact Management **Agentic AI - Event Planning** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Event Management** - Online Booking - Resource Management - Facilities Management - Food and Beverage Management - Order Management - Multi-Facility - User Management **Sales and Marketing** - Customer Database - Sales Tools - Email Automation **Agentic AI - Venue Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Website Integration - Calendar/Reminder System - Third-Party Integrations **Additional Functionality** - Reporting & Statistics - CRM - Customizable Reports - Access Control - Shopping Cart - Electronic Payments - Activity Dashboard - Generative AI - Accounts Receivable - Digital Signature - Multi-Location - API - AI Copilot - Quotes/Estimates - Barcoding/RFID - Customer Portal - Alerts/Notifications - Asset Tracking - Customizable Branding - Email Templates - Lead Capture - Event Ticketing - Real-Time Data - Drag & Drop - Event Scheduling - Email Marketing - Financial Analysis - Credit Card Processing - Mobile Access ## Top Tripleseat Alternatives - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,234 reviews) - [Perfect Venue](https://www.g2.com/products/perfect-venue/reviews) - 4.8/5.0 (193 reviews) - [Planning Pod](https://www.g2.com/products/planning-pod/reviews) - 4.0/5.0 (18 reviews)