Planning Pod Reviews & Product Details

The BEO is solid if you upload everything as good and bev items which sucks if you do internal rentals. Invoicing is ok. It can be a great platform but so many nuance issues take the all the good away fast. Review collected by and hosted on G2.com.

The customer service is awful, the UI is insanely clunky, they sell you on customization but that’s a lie. They reiterate over and over again until it becomes noticeably odd that “you will love PP, just give it time”, when clearly that feels like the employees are desperately trying to sell you on a product I don’t even think they like. Line items don’t show on the BEO because they incorrectly built the BEO aspect on the backend. The calendar function is glitchy and has severe limitations. They want you to integrate your email into the platform, don’t do it, it is awful. Messages from one clients portal will get transferred over to a different client which is wild because that’s not professional at all and they have no care about that. I got the impression that this is a common issue that they try and pretend it’s not issue by pretending it’s not their problem. It ‘s somehow the end users issue. Invoices can only be viewed by one person which is hard to navigate because many times in our industry, parents will pay for their kids wedding. I have to remove the bride on the invoice and then re-add the mother of the bride and then once she pays I have to go back in remove her and then re-add the bride. This causes extra work and PP answer was to have the bride share her login details. Like wtf kind of answer is that? That’s how you want your application to be run? They don’t care. We are also constantly running in to timeout issues and even randomly getting logged out while we are working on proposals or other items. Brought up to them - they claimed it was our WiFi. Happens at home, in the office and a fellow venue locally said they have the same issue constantly. They downplay it and continue to find ways to blame you for the issue their application is doing. Review collected by and hosted on G2.com.

We are a food truck based caterer serving Wood Fired Pizza to events all over Western Washington; with our rapid growth, we needed to find a new way to organize our events. We have been able to DOUBLE our volume since starting this software back in March. We were able to have one person tend to all of the events on the docket, whereas in previous years, with this volume, it would not have been fathomable.

The software makes it easy to streamline our entire catering process. We can connect our entire team and the clients all on one platform. Our clients enjoy how we have utilized it to automate and streamline their individual experiences. Our drivers and team can view all the contacts and details needed for each event making their day-of procedures streamlined. We can keep track of our turnover rate on inquiries. Review collected by and hosted on G2.com.

There is nothing that we have come across that we do not like about this product. It has been a game-changer for us. Review collected by and hosted on G2.com.

Planning Pod has been a great time saver for us. The contracting and billing capabilities have given us a more professional way to handle these parts of the booking with our clients and eliminated a lot of manual record keeping. Review collected by and hosted on G2.com.

Planning Pod is an easy tool to use, but as with all new systems, there is a learning curve. After a year, we continue to find new ways to work within the tool. Review collected by and hosted on G2.com.

I like having a reliable, user-friendly booking software that can be used by multiple team members. From the invoices/proposals to floor plans and communications feature- there are so many different ways our team relies on Planning Pod to organize our events. Making sure we get paid and have contracts signed is the most critical part of our operation and PP streamlines this process for our customers. Review collected by and hosted on G2.com.

I wish we would've found it sooner! It really is a huge undertaking to have to transfer all your files to a new program. We have done this 3 times and it took several weeks. Looking back, making the switch to Planning Pod was the best decision our company has made. Review collected by and hosted on G2.com.

They are willing to adapt, add and change things within the platform from feedback. They strive to make sure we have every tool needed to be successful. Review collected by and hosted on G2.com.

The original setup and training fell a bit short but they have always been there when we needed them for anything. Review collected by and hosted on G2.com.

The layout for the program was easy to use. There were a lot of features that came in handy. Review collected by and hosted on G2.com.

There were too many features that we didn't use and got in the way of booking events. Basic suggestions to improve were not taken. Review collected by and hosted on G2.com.

It was easy to use and they had affordable plans Review collected by and hosted on G2.com.

It didn't offer inventory management when I used it. Review collected by and hosted on G2.com.

What I like most about Planning Pod is the flexibility of actions and communication based on a single dashboard. I love the way it has grown over the years, as a subscriber for more than 10 years. It also allows me to assign different levels to each user. I love the way it has grown over the years as I have been a subscriber for more than 10 years. Review collected by and hosted on G2.com.

There aren't many disadvantages, but the few I found are There aren't many disadvantages, but the few I found are What I don't like about Planning Pod is having a platform delegating tasks on a large scale that may require several people to manage improvements and new features are constantly being added to make the program more user-friendly. Review collected by and hosted on G2.com.

I've been a fan of how easy this has been to use for our entire team and our clients. This has been incredibly easy for our clients to make payments online (versus using checks or clunky payment processors), and we were able to integrate both entities housed under the same roof in this system. Review collected by and hosted on G2.com.

I wish there was an online app. It would be extremely helpful and convenient to access information on our clients on the go. Review collected by and hosted on G2.com.

That I can create events by name and date. I can add pictures to each event and assign vendors and users to each event. It also allows me to assign different levels to each user. So if I want to assign an event to a client, they will only have access to their event and none other. Review collected by and hosted on G2.com.

There are not many downsides, but the few I have found are: the floorplan is a bit off in the dimensions. Twice I've mapped out a room and when we attempted to lay it out, we did not have enough space. The other is that in the old version you could label vendors by category and find them all easily. Now you have to tag them and sometimes we forget to tag them. Review collected by and hosted on G2.com.