Tripleseat Reviews & Product Details

Helps me stay organized and on top of leads. Review collected by and hosted on G2.com.

Tripleseat could be better at incorporating/using word processing and reports. Review collected by and hosted on G2.com.

I enjoy how easy it makes planning events, getting leads, BEO generation, and everything all in one place Review collected by and hosted on G2.com.

Many emails from tripleseat go to leads junk mail and they think we are ignoring them.

Sometimes tripleseat lags and is slow, makes it difficult to work. Review collected by and hosted on G2.com.

Tasks feature, ability to keep everything organized Review collected by and hosted on G2.com.

Not always user friendly and often freezes Review collected by and hosted on G2.com.

It is pretty easy to use and has helped us stay organized and take on even more clients. Review collected by and hosted on G2.com.

Like any technology, it has its days, but nothing in particular. Review collected by and hosted on G2.com.

Before Tripleseat, we used google suites to run our venue. This meant spreadsheets for invoices, google docs for details...and guess what? We made all kinds of typos and human mistakes. Everyone did things just slightly differently. Naming and finding things was a challenge after 5 years in business. Tripleseat solved all these problems and more! It's so easy to use. The customer service is great, even after being a customer for years. We were able to set it up to do just what we needed, instead of some software that wasn't build just for venues. We do on and off premise catering and our own ticketed events, and Tripleseat is perfect for all of those. Staff love that it integrates with google calendars and it also can be accessed on their phones. Review collected by and hosted on G2.com.

There is nothing I dislike about Tripleseat. We get some complaints, a few a year, that the portal is wonky and customers have a hard time with is, but I think it's user error :). It would be nice to attach documents to the portal, like floor plans, instead of only Tripleseat documents, but we make it work. Review collected by and hosted on G2.com.

Tripleseat is very customizable, which is ideal for our company as each event we host is unique. It also has a reminder feature that sends an email letting you know which tasks are pending or over due. Review collected by and hosted on G2.com.

I do not dislike anything about Tripleseat at this time, it works great for us. Review collected by and hosted on G2.com.

I love the option of making templates for each step of the process, from sending the initial proposal to your client and planning event details with clean and concise documents to a simple hit of a button to send the contract. Everything in the program is so user-friendly and very easy to learn. The filter option is also great, especially with multiple people who handle their events. The separate staff discussion is also a great feature! Instead of getting lost in an email box, all communication is easily accessible in each event. Review collected by and hosted on G2.com.

It is hard to find something that I dislike about this program. Sometimes there do seem to be some glitches when inquiries are submitted online, like receiving the same lead twice or the times changing over to AM instead of PM. I will say that the customer service is always quick and helpful! Review collected by and hosted on G2.com.

My favorite ability is the calendar feature which includes details such as expected guest count, location of the event so as to prevent double booking of a location, who the points of contact are, and (if applicable), menu, billing, payment, and so much more. It is all-encompassing in that manner. I like the ability to tag contacts directly within notes, and it sends that contact an email with the content that needs to go to them. Review collected by and hosted on G2.com.

The contact feature is a little discombobulated. I ended up accidentally creating multiple contacts of the same person, but all under a different organization name. Navigating contacts is frustrating and I wish it were more streamlined. Review collected by and hosted on G2.com.

That you can quickly transfer leads to events

That you can delete events entirely instead of just marking them lost.

The customer service is top-notch. Review collected by and hosted on G2.com.

Communicating within the staff is a little more inconvenient than when it was Gather.

Sometimes the financial side can be a little glitchy. Review collected by and hosted on G2.com.

The design is intuitive and very quick to learn. It also has some great features such as being able to share your BEOs/function sheets with the clients which they find very useful and they also update when changes are made to the event without the client having to do anything. Review collected by and hosted on G2.com.

It would be great if there was some way to great invoices and link them into an accounting package. It would also be nice if there was a way to put allocations for packages into the system. It would also be great if the system could have more CRM features added to aid the sale process. As it stands we have to use a seperate CRM to do this. Review collected by and hosted on G2.com.