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Mews Operations Reviews & Product Details

With so many connected, moving parts, your hospitality operations platform needs to be remarkable. Mews Operations is a smart, powerful solution that puts you in control of reservation and revenue management, front-office operations, and housekeeping. Reservation Management - Stop switching between tabs for reservations. Handle all your bookings, track availability and access different views from a centralized, real-time dashboard. Specialized group management features and assignment strategies make Mews reservation management the complete package. Revenue Management - Make sure every space is generating what it should in order to maximize your profits. Mews Operations lets you optimize inventories and rates for your unique property needs, with flexible rules, package rates and integrations with specialist revenue management providers if required. Housekeeping - Ditch the pen and paper and stop the frequent calls to front desk. Busy housekeepers can manage their work from mobile devices via a housekeeping app, with instant digital status updates, while real-time reporting and smart scheduling make your team more efficient. Front-office operations - The more power your front desk has, the more they can focus on the people in front of them. Provide outstanding service to your guests with a coordinated solution that tracks tasks and communication, giving your team the power to customize each guest journey.

Seller

Mews Systems

Languages Supported

Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Icelandic, Italian, Japanese, Georgian, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian, Chinese (Simplified)

Product Description

Mews Commander is a cloud based property management solution for Hostels, Budget and Family Hotels that automate manual tasks, payments and booking management, it allow business owner to focus on creating great guest experiences.

Overview by

Richard Valtr (Founder at Mews Systems)

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Mews Operations Integrations

(3)

Integration information sourced from real user reviews.

Mews Operations Media

Mews Operations Demo - Mews Operations Dashboard

Mews Operations Demo - Mews Operations Reservation

Stop switching between tabs for reservations. Handle all your bookings, track availability and access different views from a centralized, real-time dashboard. Specialized group management features and assignment strategies make Mews reservation management the complete package.

Mews Operations Reviews (8)

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Jenie M.

AP Lead

Mid-Market (51-1000 emp.)

4/1/2025

"One stop PMS!"

3.5/5

What do you like best about Mews Operations?

MEWS is a one stop PMS system, easy to navigate and most of your needs are available. Additionally, the customer support are very active. Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

When an invoice is issued it will not show in the billing tab and you have to reopen it as a bill. Review collected by and hosted on G2.com.

Igor K.

Product evolution and deployment Manager

Mid-Market (51-1000 emp.)

4/28/2022

"Mews - the corner stone PMS for your integrations"

5/5

What do you like best about Mews Operations?

Mews Systems is a very young progressive company that wants to challenge the status quo.

They are dynamic progress thinkers and their system has a unique concept of the ultimate integration tool.

This helps them to create an ecosphere where you can find and connect any additional tool, just like constructing with LEGO.

Mews has a very easy-to-learn and intuitive design which helps with the quick training of new employees (a characteristic of the Hospitality sector).

Cloud-based and robust, Mews has active storage backup that is crucial for times of outages.

Your data is secure and always available if any issues occur, Mews will revert to its backup storage and be up and running within minutes.

Nevertheless, Mews are dedicated to customer support and keen on building an informed community.

Engagement with them is different as they operate like any other Tech company and are always listening to the needs of their partners.

Always willing to develop, get better, more complex and more secure. Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

Mews was initially launched as a solution for Hostels and smaller brands or hotels.

It is now in its development for bigger chains and is going through exponential development.

It will take some time before the system is fully ready to perform for bigger chains, mainly around complex payment options for guests and partners with credit.

However, the current developments and roadmap look quite promising. Review collected by and hosted on G2.com.

What problems is Mews Operations solving and how is that benefiting you?

Mews has been extremely beneficial as it is quick to deploy and has great value for expanding and scaling businesses.

It's open API makes it easy to collaborate with peripheral softwares (such as Housekeeping for example) that are not even on their Marketplace.

This brings a lot of value to Mews and it's partners as allows for full flexibility.

Mews has definitely brought value in the guest experience and the way we train our teams.

It's core belief of full automation of processes has given the opportunity for staff to stop staring at their screens and go thorugh multiple clicks until their eyes tear up while checking customers in.

Reservations and customer management at the Front Desk is easy and swift. Review collected by and hosted on G2.com.

Fatya H.

Booking Desk Agent

Mid-Market (51-1000 emp.)

6/2/2022

"MEWS - increadibly intelligent tool with unfortunate lack of support for its users"

3.5/5

What do you like best about Mews Operations?

The most useful feature in my opinion is exporting data that is needed in excel format.

This feature was especially useful during COVID-19-related lockdowns when I and my team had to contact all our upcoming visitors across various locations and inform them about their options (cancellation, credit offers, refunds, reimbursements, etc.) within very tight time constraints. This posed a serious issue as gathering all the necessary information manually would have taken an unacceptable amount of time. This was evidently extremely important for our staff and management, as customer care is of utmost importance at wombat's City Hostels.

Another wonderful core feature, that was beyond necessary for my team (Reservations Agents) was the ability to manage multiple MEWS profiles for different accommodation locations (in our case it was 5-6 properties: Vienna, Budapest, London, Munich and Venice). Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

In my experience, there were a few mishaps, such as MEWS not loading a given property profile, mix-up of the room order, timeline descending into chaos, due to some coding issue, and so on. However, I am no stranger to such situations and it was certainly met with understanding on our part, each time.

The main issue at each separate instance was the lack of communication on part of the MEWS support staff. It took way too long to get a hold of anyone and even then the support we received was sub-par at best. Review collected by and hosted on G2.com.

What problems is Mews Operations solving and how is that benefiting you?

Timeline issues are definitely getting fixed as we speak. The MEWS Timeline is a useful tool that helps visualize the hostel/hotel by rooms/beds/facilities and allows you to instantly recognize their status (to be checked-in, checked-in; to be checked-out, checked out; clean; dirty; out of order etc.)

When I first started my position it was possible to determine just some of the above mentioned, but as time went by you could tell more and more just by looking at the timeline view, with the help of the color categorization, and new symbols that distinguished the reservations even further. Review collected by and hosted on G2.com.

Matt C.

Brand Lead

Mid-Market (51-1000 emp.)

2/23/2022

"Good PMS System"

4.5/5

What do you like best about Mews Operations?

Easy to use, Great interface, Links to all Booking channels, and have the ability to take payments. The university is a great trainig tool and the fact all staff have to complete is great. they are very responsive on messageing Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

They require government documents to set up taxes in different countries, We have a bit of a delay setting up Cambodia as the tax is not very clear. But eventually they accepted the documents we could find Review collected by and hosted on G2.com.

Recommendations to others considering Mews Operations:

If you are looking for a great cloud PMS Mews fits the bill. Great reporting and ease of use Review collected by and hosted on G2.com.

What problems is Mews Operations solving and how is that benefiting you?

Handling all bookings, Check-in , Generating reports to see how the business is runnign. We can also link to our other systems and equipment required to check-in guests smoohtly Review collected by and hosted on G2.com.

Ranjeet M.

Assistant Manager

Small-Business (50 or fewer emp.)

8/1/2022

"Property manager"

5/5

What do you like best about Mews Operations?

Its a property management tool that simplify and automate all operation for modern hoteliers and there guests.It helps,in revenue management. It manage all front end to check out and check in procedure. Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

It also have the opteuon of on boarding of employee as well as training to the employee, Also have option to to manange housekeeping issues.Data security issues Review collected by and hosted on G2.com.

Tom B.

Consultant

Small-Business (50 or fewer emp.)

4/11/2022

"The best option for restaurants with rooms"

4/5

What do you like best about Mews Operations?

It's integration with the restaurant management system Formitable Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

It is incredibly complex so setup can take some time. Review collected by and hosted on G2.com.

Vipul P.

Assistant Manager

Mid-Market (51-1000 emp.)

8/9/2022

"Good property management application"

4.5/5

What do you like best about Mews Operations?

Good powerful control on reservation for the property Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

Some needs to be fixed on some devices not so dislike Review collected by and hosted on G2.com.

sheldon p.

Night auditor

Small-Business (50 or fewer emp.)

10/24/2019

"Easily understandable and very easy to navigate through the software"

3.5/5

What do you like best about Mews Operations?

I like that it does'nt require much training to use the basic functionalities. Review collected by and hosted on G2.com.

What do you dislike about Mews Operations?

It misses a few features, for example there is no option for reopening closed bliss and merge them into one bill. Review collected by and hosted on G2.com.

Recommendations to others considering Mews Operations:

Its a very cost effective and easy to use solution for small scale hotels. It its easily understandable and user friendly. Review collected by and hosted on G2.com.

What problems is Mews Operations solving and how is that benefiting you?

Its made the check-in and the check-out process very smooth and quick, without requiring to go much into details, all necessary information is displayed on the main page. Review collected by and hosted on G2.com.