Best Physical Security Software

How Many Physical Security Software Products Does G2 Track?

Total Products under this Category: 209

Category Stats (Sep 2026)

  • Average Rating: 4.35/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Lumana (+0.49%) - Among all products in this category, Lumana recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Physical Security Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 2,800+ Authentic Reviews
  • 209+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Physical Security Software

G2 Grid® for Physical Security Software plotting products by satisfaction and market presence

Highlighted products: Verkada, Kastle, Coram AI, Solink, Rhombus, Cisco Physical Security Solution, Lumana, and Alarm.com for Business.

Underlying data: [Grid® JSON](https://www.g2.com/categories/physical-security/grids.json?focus%5B%5D=verkada&focus%5B%5D=kastle&focus%5B%5D=coram-ai&focus%5B%5D=solink&focus%5B%5D=rhombus-systems&focus%5B%5D=cisco-physical-security-solution&focus%5B%5D=lumana&focus%5B%5D=alarm-com-for-business)

Verkada

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected platform. Its solutions—including video security, access control, air quality sensors, alarms, intercoms, and workplace tools—work seamlessly in Verkada Command, a cloud-based software experience built for scale. From finding footage in seconds to identifying events like a door held open, a visitor check-in, or a change in air quality, Verkada gives teams the insight to see, understand, and act with confidence—helping create safer, smarter environments.

Average Rating: 4.7/5.0

Total Reviews: 137

How Do G2 Users Rate Verkada?

  • Ease of Use: 9.4/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Quality of Support: 9.2/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Verkada?

  • Seller: Verkada
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @VerkadaHQ
    2,519 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,885 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager
  • Top Industries: Primary/Secondary Education, Education Management
  • Company Size: 54% Medium, 30% Large

What Do G2 Reviewers Say About Verkada?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Verkada, highlighting its powerful yet simple management capabilities.
  • Users praise Verkada's superior technology and unmatched customer support, enhancing their overall experience with unique solutions.
  • Users value the 24/7 customer support from Verkada, ensuring assistance is always available when needed.
  • Users admire the high camera quality of Verkada, praising its ease of use and overall performance in operations.
  • Users find Verkada to be easy to use, especially for non-tech individuals, streamlining incident tracking across cameras.
Cons
  • Users find the pricing to be high for K12, often relying on grant money for purchase.
  • Users report access issues with Verkada, including lack of IP filtering and software update complications.
  • Users experience significant connectivity issues with Verkada, impacting performance and raising concerns about system reliability.
  • Users report inaccurate detection issues, including false tailgating alerts and "unknown user" errors from badge scans.
  • Users express frustration over the missing features in Verkada, impacting usability and causing confusion with access control.

What Are Recent G2 Reviews of Verkada?

What Are G2 Users Discussing About Verkada?

Kastle

Kastle offers unparalleled property technology solutions, safeguarding premier commercial real estate, multifamily communities, enterprise clients, and school and government facilities. Integrating advanced access control, video surveillance, and visitor management technologies, we ensure enhanced security and superior performance. As tens of thousands trust our services daily, we stand out as a partner dedicated to innovation, leadership, and comprehensive managed security services. Discover the Kastle difference at kastle.com.

Average Rating: 4.6/5.0

Total Reviews: 186

How Do G2 Users Rate Kastle?

  • Ease of Use: 9.1/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Quality of Support: 9.2/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Kastle?

  • Seller: Kastle Systems
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Falls Church, VA
  • Twitter: @KastleSystems
    2,057 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    721 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Property Manager
  • Top Industries: Commercial Real Estate, Real Estate
  • Company Size: 49% Medium, 40% Small

What Do G2 Reviewers Say About Kastle?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kastle, highlighting its friendly support and intuitive features.
  • Users praise Kastle's polite and helpful customer support, making interactions smooth and pleasant.
  • Users highlight the friendly customer service and reliable support from techs and project managers of Kastle.
  • Users value the flexible and reliable access control of Kastle, enabling seamless entry to secure areas.
  • Users value the reliability of Kastle, praising its consistent functionality and effective integration in various environments.
Cons
  • Users find access issues challenging, especially when managing permissions across different locations and staff changes.
  • Users express frustration with Kastle's poor customer support, citing slow response times and communication issues.
  • Users find the pricing to be a bit high, especially compared to other options and for certain features.
  • Users experience inaccurate detection issues with the scanner and search function, causing access problems at times.
  • Users experience inconsistent communication with Kastle, leading to delays and the need for frequent follow-ups.

What Are Recent G2 Reviews of Kastle?

Coram AI

Coram AI is a type of physical AI solution designed to enhance safety and optimize operations through the integration of cameras, sensors, and access systems. This innovative platform serves as an AI Safety Agent, providing businesses with a comprehensive approach to security that encompasses video surveillance, access control, and emergency management. Suitable for organizations of all sizes, Coram AI is trusted by a diverse range of clients, including Fortune 500 companies, educational institutions, and various sectors such as retail and manufacturing. The target audience for Coram AI includes businesses and organizations that prioritize safety and operational efficiency. The platform is particularly beneficial for environments where security is paramount, such as schools, warehouses, and large venues. Coram AI addresses specific use cases like proactive incident prevention, real-time monitoring, and streamlined emergency response, making it an essential tool for organizations looking to enhance their safety protocols. One of the key features that sets Coram AI apart is its AI-native architecture. Unlike traditional video security systems, Coram embeds intelligence directly into its platform, enabling advanced functionalities such as weapon detection, slip-and-fall detection, and natural language alerts. These capabilities allow organizations to implement proactive safety measures that significantly reduce response times and mitigate risks before they escalate into serious incidents. Additionally, Coram's compatibility with any IP camera and its open platform design facilitate quick and cost-effective deployment, making it an attractive option for businesses looking to upgrade their security systems without extensive overhauls. Coram AI's recognition as one of the CB Insights AI 100 Companies of 2025 highlights its leadership in applying advanced AI technologies to real-world security challenges. The team behind Coram brings extensive experience from the self-driving industry, equipping them with the expertise to tackle complex perception problems in real-time. This background allows Coram to leverage the latest advancements in multimodal AI, ensuring that their solutions remain at the forefront of innovation in physical security. Moreover, Coram AI places a strong emphasis on privacy and compliance, holding SOC 2 Type II and HIPAA certifications. This commitment to cybersecurity and data protection ensures that businesses can deploy AI solutions that not only enhance safety but also adhere to the highest standards of trust and resilience. With Coram AI, organizations can confidently secure their environments while maintaining compliance with essential regulations.

Average Rating: 4.9/5.0

Total Reviews: 210

How Do G2 Users Rate Coram AI?

  • Ease of Use: 9.7/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Quality of Support: 9.7/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Coram AI?

  • Seller: Coram AI
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Sunnyvale, US
  • LinkedIn® Page: www.linkedin.com
    155 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Director
  • Top Industries: Primary/Secondary Education, Education Management
  • Company Size: 63% Medium, 28% Small

What Do G2 Reviewers Say About Coram AI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Coram AI, simplifying workflow and enhancing overall efficiency in various settings.
  • Users praise the responsive customer support of Coram AI, which quickly resolves issues and enhances user experience.
  • Users appreciate the intuitive and comprehensive features of Coram AI, enhancing session review and incident detection.
  • Users find Coram AI incredibly helpful for alerts and access control, ensuring safety and ease of use.
  • Users praise the high camera quality of Coram AI, enhancing job performance and user experience significantly.
Cons
  • Users experience camera issues, including freezing, calibration delays, and inconsistent video quality, impacting their overall experience.
  • Users experience lagging performance, with slow playback and delayed camera calibration on the mobile app.
  • Users experience slow streaming, especially during searches and when reviewing older footage, impacting their overall experience.
  • Users experience video playback issues on mobile, including lag, grainy visuals, and audio quality concerns.
  • Users report laggy playback on the mobile app, impacting the overall user experience and functionality.

What Are Recent G2 Reviews of Coram AI?

Solink

Solink is an AI-driven video intelligence platform that connects video with business and operational data to help teams detect, investigate, and respond to risk and performance issues across physical locations. Solink is used by multi-location operators and the teams that support them, including security leaders, loss prevention, operations, IT, and store field teams in industries like retail, QSR, and convenience. The platform is designed for environments where incident response, theft and fraud reduction, and operational consistency require more than reactive video review. Solink unifies video with signals from systems such as POS, access control, and alarms, then applies AI and business context to reduce noise and surface events that matter. This supports faster verification, more consistent workflows, and secure visibility from anywhere. Key capabilities include: • Unified visibility across systems: Connects video with operational tools such as POS and access control to provide context around incidents, transactions, and exceptions. • AI guided detection and verification: Helps distinguish real risks and anomalies from routine activity to reduce false positives and investigation effort. • Investigation and reporting workflows: Enables searching, sharing, case documentation, and standardized processes for incident review and follow up. • Remote monitoring for distributed teams: Supports secure access for authorized users across locations to improve response coordination and oversight. • Open ecosystem deployment: Works with many existing camera environments to support expansion and standardization without forcing rip-and-replace hardware changes. Solink supports use cases such as loss prevention, safety and compliance reviews, operational audits, and performance coaching, with the goal of helping teams see more, know more, and do more across every site.

Average Rating: 4.7/5.0

Total Reviews: 123

How Do G2 Users Rate Solink?

  • Ease of Use: 9.2/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Quality of Support: 9.5/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Solink?

  • Seller: Solink
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Ottawa, CA
  • Twitter: @SolinkCorp
    902 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    394 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Restaurants
  • Company Size: 37% Medium, 30% Large

What Do G2 Reviewers Say About Solink?

AI-generated summary from verified user reviews

Pros
  • Users value the clear images and fast speeds of Solink, enhancing their overall experience with the product.
  • Users value the ease of use of Solink, appreciating its user-friendly interface and quick setup.
  • Users value the easy initial setup of Solink, appreciating a smooth transition across their entire company.
  • Users appreciate how Solink provides helpful customer service and listens to feedback for enhancing the product experience.
  • Users appreciate the active business intelligence aspect of Solink, enhancing security with valuable real-time data integration.
Cons
  • Users report that the inaccurate detection issues lead to false positives and inconsistent search results.
  • Users experience limited functionality with Solink, particularly in reporting and multi-device support.
  • Users express frustration with limited features on the phone app, impacting multi-camera recording and video search functionality.
  • Users experience scheduling issues due to slow data integration and time zone problems, impacting automation reporting.
  • Users find that snapshot quality can be lacking, particularly with 360 cameras and zoomed images.

What Are Recent G2 Reviews of Solink?

What Are G2 Users Discussing About Solink?

Rhombus

Protecting your organization has never been easier. With Rhombus, you can make your spaces safer and smarter with a platform that’s intuitive to use for your entire team. Rhombus delivers an enterprise physical security platform that combines smart security cameras, IoT sensors, alarms, and integrations with 3rd party solutions all under one unified console. Rhombus' cloud-based platform eliminates bulky hardware, is secure by default, and has built-in AI analytics so you can see, manage, and respond to threats in real-time. Built by cybersecurity experts, Rhombus simplifies security operations and is trusted by school districts, commercial real estate, healthcare facilities, Fortune 500 companies, and more.

Average Rating: 4.6/5.0

Total Reviews: 605

How Do G2 Users Rate Rhombus?

  • Ease of Use: 9.4/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Quality of Support: 9.3/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Rhombus?

  • Seller: Rhombus
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Sacramento, CA
  • LinkedIn® Page: www.linkedin.com
    210 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director of Technology
  • Top Industries: Education Management, Primary/Secondary Education
  • Company Size: 48% Medium, 42% Small

What Do G2 Reviewers Say About Rhombus?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Rhombus, making training and operation smooth and efficient across multiple locations.
  • Users value the exceptional camera quality of Rhombus, enhancing visibility and security across the campus effortlessly.
  • Users appreciate the outstanding customer support of Rhombus, finding it easy to use and always helpful.
  • Users value the user-friendly interface of Rhombus, enabling quick dashboard creation and excellent camera management.
  • Users appreciate the enhanced security of Rhombus, ensuring safety across school grounds and preventing incidents.
Cons
  • Users report frequent camera issues, including crashes, connectivity problems, and complicated manual updates affecting performance.
  • Users find the high cost of Rhombus a significant barrier, affecting their ability to purchase and maintain the system.
  • Users face significant access issues, finding it challenging to operate without their phone and encountering hardware problems.
  • Users express frustration over the limited features of Rhombus, feeling it lacks necessary robustness and simplicity.
  • Users experience slow performance with Rhombus, leading to frustration during loading and sharing processes.

What Are Recent G2 Reviews of Rhombus?

What Are G2 Users Discussing About Rhombus?

Cisco Physical Security Solution

Cisco Meraki smart cameras offer a cloud-managed, intelligent security solution that integrates advanced video analytics, robust security features, and seamless management through the Cisco Meraki dashboard. These cameras feature powerful onboard processors, high-resolution sensors (ranging from 4MP to 12.4MP), and various form factors including fixed-lens mini domes, varifocal domes, fisheye, and telephoto bullet cameras suitable for both indoor and outdoor environments. They provide extensive storage options with high-endurance solid-state drives, support wireless connectivity, and include features such as motion and audio analytics, person and vehicle detection, and privacy-first AI-powered cross-camera tracking without facial recognition. The system enables network-wide visibility, granular access controls, easy video export and sharing, and integrates with other Meraki devices like sensors and wireless access points to deliver comprehensive physical security and business intelligence. These smart cameras are designed for easy installation, durability with vandal resistance and weatherproof ratings, and support advanced use cases such as license plate recognition and location analytics, making them ideal for protecting and optimizing various business and organizational environments.

Average Rating: 4.3/5.0

Total Reviews: 33

How Do G2 Users Rate Cisco Physical Security Solution?

  • Ease of Use: 8.4/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Quality of Support: 9.0/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Cisco Physical Security Solution?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security, Information Technology and Services
  • Company Size: 36% Medium, 33% Small

What Are Recent G2 Reviews of Cisco Physical Security Solution?

Lumana

Lumana is an AI video security platform that helps security, IT, safety, and operations teams monitor, investigate, and respond to activity across their physical sites automatically. Founded to close the gap between the cameras organizations already run and the intelligence those cameras could provide, Lumana serves enterprise, mid-market, and SLED (state, local, and education) customers across retail, education, healthcare, government, hospitality, manufacturing, and logistics. Legacy video systems rely on manual monitoring, slow investigations, and fixed, rule-based analytics; Lumana applies adaptive, agentic AI to live and recorded camera feeds so video becomes searchable, real-time intelligence instead of footage that goes unwatched. The platform is camera-agnostic: it works with any IP camera and also offers a line of NDAA-compliant Lumana cameras. AI runs on-site on Lumana Core, which processes video locally, while a hybrid-cloud architecture unifies management across every location in a single interface, VMS+. Common use cases include real-time threat and safety monitoring, faster incident investigation, loss prevention, occupancy and operational analytics, and centralized multi-site security management. Main features and benefits: • VIA-1, a continuous-learning video intelligence model that adapts to each camera's environment over time and reduces false alerts by up to 90%, so teams spend less time clearing noise and more time on real events. • AI agents that automate the video security workflow across monitoring, investigation, insights, and response, including real-time alerts and automated actions such as notifications, audio messages, and webhook or GPIO triggers. • Natural language search that finds events across thousands of hours of footage in seconds by describing them in plain language, with no query syntax to learn. • Single-pane-of-glass management for every camera, site, alert, and investigation, available on desktop and mobile. • Enterprise-grade security and compliance, including SOC 2 Type II, NDAA, HIPAA, and GDPR, with role-based access control down to the camera level. Lumana is built on a hybrid-cloud architecture that scales from a single site to tens of thousands of cameras without replacing existing infrastructure. Because VIA-1 keeps learning from each deployment, detection accuracy improves in the customer's own environment rather than staying static over time. Organizations including Salesforce, Meta, McDonald's, and the University of Miami use Lumana to secure and gain intelligence from their physical environments.

Average Rating: 4.9/5.0

Total Reviews: 59

How Do G2 Users Rate Lumana?

  • Ease of Use: 9.8/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Quality of Support: 9.8/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Lumana?

  • Seller: Lumana
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Los Gatos, California, United States
  • Twitter: @LumanaHQ
    53 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    114 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security, Security and Investigations
  • Company Size: 53% Medium, 28% Small

What Do G2 Reviewers Say About Lumana?

AI-generated summary from verified user reviews

Pros
  • Users praise Lumana for its intelligent automation, significantly enhancing security through proactive alerts and rapid response capabilities.
  • Users value the intelligent alert notifications of Lumana, enhancing security response and reducing operator workload effectively.
  • Users value Lumana's intelligent automation, enhancing security through proactive alerts and efficient incident management.
  • Users praise Lumana for its ease of use and quick setup, significantly enhancing operational management and efficiency.
  • Users commend Lumana for its exceptional efficiency, drastically reducing investigation time and streamlining security management.
Cons
  • Users report inaccurate detection issues, experiencing unreliable alerts and improvements needed in features like facial recognition.
  • Users face a noticeable learning curve with Lumana's extensive AI capabilities, particularly for advanced setups and automation.
  • Users report that the camera issues are significant, affecting functionality and reliability of the Lumana product.
  • Users experience a difficult training process with Lumana, requiring more guided setup for optimal use of its features.
  • Users report missing features like unreliable PTZ function and lack of essential presets, complicating camera control.

What Are Recent G2 Reviews of Lumana?

Alarm.com for Business

Alarm.com for Business is the platform of choice for more than a million locations, with a unified platform that allows customers to manage intrusion, video, access control and more from a single intuitive interface.

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate Alarm.com for Business?

  • Ease of Use: 9.4/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Quality of Support: 8.8/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Alarm.com for Business?

  • Seller: Alarm.com
  • Company Website:
  • Year Founded: 2000
  • HQ Location: McLean, Virginia, United States
  • Twitter: @AlarmDotCom
    14,376 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,386 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Medium, 33% Small

What Do G2 Reviewers Say About Alarm.com for Business?

AI-generated summary from verified user reviews

Pros
  • Users value the modularity of Alarm.com for customizing security setups and centralizing multiple functions seamlessly.
  • Users value the easy management of multiple locations on the Alarm.com dashboard, enhancing efficiency and control.
  • Users value the management ease of Alarm.com for Business, appreciating intuitive controls and centralized security operations.
  • Users enjoy how the mobile app works seamlessly, allowing easy access without needing a key card.
  • Users value the tracking features of Alarm.com for Business, enabling efficient site management and real-time activity monitoring.
Cons
  • Users find that the interface design could improve with better naming and organization for optimal functionality.
  • Users find the interface design lacking, suggesting improvements for better functionality and user experience in Alarm.com.
  • Users face app instability requiring frequent reconfigurations before achieving consistent functionality and performance.
  • Users face challenges with licensing fees for access control and cameras, adding to the overall complexity.
  • Users find the expensive licensing fees for access control and cameras to be a significant drawback.

What Are Recent G2 Reviews of Alarm.com for Business?

OpenEye

Headquartered in Liberty Lake, Washington, OpenEye, a subsidiary of Alarm.com, is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services uncovers insights that enhance security and increase your bottom line. Our cloud-managed platform gets the video you need quickly, whether you’re receiving real-time alert notifications, searching for specific events, or monitoring areas for safety. See the next opportunity to secure and scale smart environments and enhance experiences for your customers, employees, and students with an intelligent and aware cloud video platform.

Average Rating: 4.4/5.0

Total Reviews: 42

How Do G2 Users Rate OpenEye?

  • Ease of Use: 9.1/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Quality of Support: 8.9/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind OpenEye?

  • Seller: OpenEye
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Liberty Lake, WA
  • Twitter: @OpenEyeVideo
    525 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    328 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 40% Small, 40% Medium

What Do G2 Reviewers Say About OpenEye?

AI-generated summary from verified user reviews

Pros
  • Users praise the advanced AI tools and features of OpenEye, enhancing their overall experience and performance.
  • Users appreciate the excellent customer support from OpenEye, ensuring a successful and responsive experience.
  • Users love the cloud hosting feature of OpenEye, praising its speed, AI tools, and customer support.
  • Users value the convenient remote access of OpenEye, appreciating fast loading times and clear video quality.
  • Users value the affordability of OpenEye, finding it budget-friendly without sacrificing essential features.
Cons
  • Users find OpenEye to be expensive, with costs and limited storage durations making it less accessible.
  • Users often face complexity of initialization, requiring lengthy setup times and challenging remote configuration.
  • Users find the initialization complexity of OpenEye challenging, alongside concerns about the cost of necessary packages.
  • Users report dependency issues with OpenEye, highlighting concerns about network reliance negatively impacting usability.
  • Users find the difficult setup of OpenEye challenging, often requiring significant time to configure remotely.

What Are Recent G2 Reviews of OpenEye?

Brivo

Brivo is the global leader in cloud-native physical security, with more than 2 million devices deployed across 100,000+ locations in 80 countries. The flagship product, Brivo Security Suite, unifies access control, video intelligence, visitor management, and intrusion into a single view to centralize security across the enterprise. Businesses use Brivo’s AI-powered unified security platform to proactively detect and deter threats, improve operations, reduce liability, comply with regulations, increase sales, and maximize profits. The pioneer in both cloud-native access control and video surveillance, Brivo is trusted by more than 25 million users across the globe to protect people, property, and digital assets. Headquartered in Bethesda, Md., and Austin, Texas, Brivo has additional offices in Lehi, Utah; Amsterdam; Bangalore; and Tokyo. Learn more at brivo.com. Brivo recently merged with Eagle Eye Networks. Please visit een.com to learn more about the Eagle Eye Cloud VMS (video management system) and its AI-powered video intelligence capabilities.

Average Rating: 4.6/5.0

Total Reviews: 35

How Do G2 Users Rate Brivo?

  • Ease of Use: 9.4/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Quality of Support: 8.6/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Brivo?

  • Seller: Brivo
  • Year Founded: 1999
  • HQ Location: Bethesda, MD
  • LinkedIn® Page: www.linkedin.com
    1,193 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Security and Investigations, Information Technology and Services
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About Brivo?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of remote control and monitoring with Brivo's cloud-based system, saving time and enhancing efficiency.
  • Users value the excellent customer support of Brivo, with quick issue resolution and helpful assistance.
  • Users commend the easy installation and cloud management of Brivo, along with responsive customer support.
  • Users love the fast communication speed of Brivo, enabling quick support and issue resolution from anywhere.
  • Users value the ease of use of Brivo, finding it simplifies remote control and monitoring effectively.
Cons
  • Users find that internet dependency limits functionality, as changes can't be made without a stable connection.
  • Users find the slow performance frustrating, especially with infrequent updates affecting last-minute reservations.

What Are Recent G2 Reviews of Brivo?

What Are G2 Users Discussing About Brivo?

Spot AI

Spot AI brings Video AI to the physical world, helping organizations see, understand, and improve their workspaces. Built on 1B+ hours of video data and trusted by 1,000+ leading businesses, we deliver measurable ROI in safety, operations, and security across manufacturing floors, retail stores, schools, hospitals, and beyond. Our mission: Turn every camera into a source of business value—helping organizations build safer, smarter, and more efficient spaces.

Average Rating: 4.8/5.0

Total Reviews: 75

How Do G2 Users Rate Spot AI?

  • Ease of Use: 9.4/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Quality of Support: 9.4/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Spot AI?

  • Seller: Spot AI
  • Year Founded: 2018
  • HQ Location: Burlingame, California
  • LinkedIn® Page: www.linkedin.com
    109 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Manufacturing, Electrical/Electronic Manufacturing
  • Company Size: 60% Medium, 32% Small

What Do G2 Reviewers Say About Spot AI?

AI-generated summary from verified user reviews

Pros
  • Users value the easy access to all locations and data from one platform, enhancing operational efficiency.
  • Users commend the high quality and clarity of Spot AI's cameras, enhancing security and ease of use.
  • Users value the helpful AI features of Spot AI, making tasks like monitoring and case management seamless and effective.
  • Users appreciate the robust access control in Spot AI, allowing easy monitoring of multiple locations seamlessly.
  • Users praise the incredible technology of Spot AI, particularly enjoying the benefits of a unified dashboard.
Cons
  • Users report access issues, noting the Azure SSO logon could be simplified for better convenience.
  • Users find that adjusting the angle on Turret & Dome Cameras can be challenging during setup, affecting efficiency.
  • Users find that the clip management process is slow, often experiencing lengthy downloads and timeouts.
  • Users find the complex setup challenging, involving unexpected cabling that complicates installation processes.
  • Users found the difficult setup process involved and complicated due to unforeseen cabling requirements.

What Are Recent G2 Reviews of Spot AI?

What Are G2 Users Discussing About Spot AI?

Guardian

Alert Enterprise Guardian is a leading Physical Identity and Access Management (PIAM), Visitor Management, and Identity & Access Management (IAM) platform that unifies physical security, identity governance, and physical access control systems (PACS) into a single, automated solution. Guardian provides a single pane of glass to manage access for employees, contractors, and visitors, helping organizations reduce manual effort, automate workflows, improve compliance, and gain real-time visibility across facilities. 🔐 Physical Identity & Access Management (PIAM) Guardian transforms systems like LenelS2, C•CURE, Honeywell and Genetec into an identity-driven platform with lifecycle automation and governance. By integrating with HR systems (Workday, SAP, Oracle) and IT identity platforms, Guardian enables: Automated provisioning and deprovisioning Real-time access visibility User access reviews (UAR) and compliance reporting (NERC, SOC 2, HIPAA) This replaces fragmented processes with centralized, policy-based access control. 🏢 Enterprise Visitor Management Guardian delivers enterprise-grade visitor management beyond tools like Envoy, connecting visitor workflows directly to PACS and identity systems. Pre-registration, check-in, and badge printing Integration with turnstiles and access systems Real-time visibility into site activity This ensures secure, consistent visitor experiences across locations. 🧠 IAM with Cyber-Physical Convergence Guardian extends IAM solutions like Saviynt, SailPoint and Okta by bridging digital identity and physical access. Identity lifecycle automation (joiner, mover, leaver) Role-based access control (RBAC) Access certifications and audit reporting Organizations gain full control over who has access to what, across IT and physical environments. 🚀 Why Organizations Choose Guardian Guardian combines: End-to-end access automation HR–IT–PACS integration Enterprise visitor management Faster provisioning and reduced manual effort Improved compliance and audit readiness Mobile credentials and AI-driven insights Customers highlight ease of use, scalability, strong integrations, and responsive support. 🏭 Built for Enterprise & Regulated Environments Ideal for: Healthcare, energy, and utilities (NERC) Global enterprises with multiple PACS Financial services, manufacturing, and education Technology, Data Centers, Telecommunication Pharmaceuticals, Life Sciences, Biotech 📈 Key Outcomes Automated access processes Faster onboarding and provisioning Reduced risk (e.g., eliminating orphaned access) Enterprise-wide visibility Improved user experience 🌐 Flexible Deployment & Global Support Deploy Guardian your way—SaaS (US/EU), AWS, Azure, GCP, ServiceNow, or on-premise. Backed by a global services team and 24/7, 365 support with SLA, Guardian ensures success from implementation through operations.

Average Rating: 4.2/5.0

Total Reviews: 60

How Do G2 Users Rate Guardian?

  • Ease of Use: 8.3/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Quality of Support: 9.1/10 (Category avg: 8.7/10)
  • Ease of Admin: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Guardian?

  • Seller: Alert Enterprise
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Fremont, US
  • Twitter: @AlertEnterprise
    748 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    371 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Banking
  • Company Size: 86% Large, 8% Medium

What Do G2 Reviewers Say About Guardian?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Guardian, enabling even non-technical individuals to navigate effortlessly.
  • Users commend the exceptional customer support from Guardian, consistently receiving knowledgeable and responsive assistance for their needs.
  • Users value the end-to-end automation of Guardian's access control, streamlining requests and enhancing security effectively.
  • Users praise the ease of automation with Guardian, enhancing efficiency and improving access control management significantly.
  • Users appreciate Guardian for its integrated features, streamlining access control and enhancing security across systems.
Cons
  • Users find the complexity of Guardian challenging due to steep learning curves and difficult integrations.
  • Users experience dashboard issues with Guardian, finding the need for better detail and responsiveness in the web client.
  • Users find the difficult learning curve frustrating, struggling with a complex interface and inadequate search capabilities.
  • Users face integration issues with Guardian, including generic error messages and a complicated interface requiring additional setup.
  • Users find the limited customization of Guardian frustrating, as it complicates configuration and restricts workflow options.

What Are Recent G2 Reviews of Guardian?

What Are G2 Users Discussing About Guardian?

FacilityOS

FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. Visitor Management Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. Emergency and Evacuation Management EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. Contractor Compliance Management ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. Asset and Logistics Management Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. Physical Identity and Access Management SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant.

Average Rating: 4.7/5.0

Total Reviews: 262

How Do G2 Users Rate FacilityOS?

  • Ease of Use: 9.4/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Quality of Support: 9.5/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind FacilityOS?

  • Seller: FacilityOS
  • Company Website:
  • Year Founded: 2014
  • HQ Location: North York, Ontario
  • LinkedIn® Page: www.linkedin.com
    208 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Security Manager
  • Top Industries: Manufacturing, Food Production
  • Company Size: 64% Medium, 26% Large

What Do G2 Reviewers Say About FacilityOS?

AI-generated summary from verified user reviews

Pros
  • Users find FacilityOS easy to use, appreciating its user-friendly interface and smooth integration for sign-ins.
  • Users appreciate the excellent customer support from FacilityOS, particularly for customizations and responsive assistance.
  • Users appreciate the simplicity of guest sign-in with FacilityOS, enhancing workflow and improving security efficiency.
  • Users highlight the implementation ease of FacilityOS, making it user-friendly and straightforward to adopt.
  • Users find the easy setup of FacilityOS greatly enhances deployment efficiency across multiple locations.
Cons
  • Users find the limited features like few kiosks and badge printing options inadequate for large group management.
  • Users find the limited functionality of FacilityOS frustrating, especially when managing large groups and visitor tracking.
  • Users experience access issues that complicate check-ins, user profiles, and kiosk management within FacilityOS.
  • Users experience connectivity issues with FacilityOS, leading to disruptions and delays during operations, especially with WiFi printers.
  • Users find the cost of FacilityOS to be high, especially due to per-kiosk pricing and additional feature charges.

What Are Recent G2 Reviews of FacilityOS?

Hikvision iVMS-5200

Mobile surveillance software including include Real-time monitoring, Real-time location on GIS MAP, Vehicles tracking, Route playback, Live view and Playback, Health check, Alarm center, Domain account support, and multi-levels user managemen

Average Rating: 3.8/5.0

Total Reviews: 16

How Do G2 Users Rate Hikvision iVMS-5200?

  • Ease of Use: 7.9/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Quality of Support: 8.2/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Hikvision iVMS-5200?

  • Seller: Hikvision Digital Technology
  • Year Founded: 2001
  • HQ Location: Hangzhou, Zhejiang
  • Twitter: @HikvisionHQ
    14,373 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,454 employees on LinkedIn®
  • Ownership: SHE: 002415

Who Uses This Product?

  • Company Size: 61% Medium, 22% Small

What Are Recent G2 Reviews of Hikvision iVMS-5200?

What Are G2 Users Discussing About Hikvision iVMS-5200?

Eagle Eye Networks

Eagle Eye Networks has now merged with Brivo. Brivo is the global leader in cloud-native AI-driven physical security, with more than 2 million devices deployed across 100,000+ locations in 80 countries. The flagship product, Brivo Security Suite, unifies access control, video intelligence, visitor management, and intrusion into a single view to centralize security across the enterprise. Businesses use Brivo’s AI-powered unified security platform to proactively detect and deter threats, improve operations, reduce liability, comply with regulations, increase sales, and maximize profits. The pioneer in both cloud-native access control and video surveillance, Brivo is trusted by more than 25 million users across the globe to protect people, property, and digital assets. Headquartered in Bethesda, MD., and Austin, Texas, Brivo has additional offices in Lehi, Utah; Amsterdam; Bangalore; and Tokyo. Learn more at brivo.com

Average Rating: 4.8/5.0

Total Reviews: 49

How Do G2 Users Rate Eagle Eye Networks?

  • Ease of Use: 9.2/10 (Category avg: 8.6/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Quality of Support: 8.8/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Eagle Eye Networks?

  • Seller: Brivo
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Bethesda, MD
  • LinkedIn® Page: www.linkedin.com
    1,193 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Security and Investigations, Computer & Network Security
  • Company Size: 52% Small, 38% Medium

What Do G2 Reviewers Say About Eagle Eye Networks?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Eagle Eye Networks, appreciating smooth transitions and remote access capabilities.
  • Users find Eagle Eye Networks to be affordable, providing robust features without breaking the bank for surveillance solutions.
  • Users find the easy setup of Eagle Eye Networks significantly enhances their transition to a modern security system.
  • Users value the easy remote access to cameras, simplifying surveillance and enhancing overall security management.
  • Users highlight the robust security features of Eagle Eye Networks, ensuring reliable access and flexibility in surveillance.
Cons
  • Users frequently experience camera issues, with discrepancies between online status and actual camera function, causing frustration.
  • Users experience frustrating video playback issues with cameras displaying incorrect online statuses and lagging dashboard updates.
  • Users experience some application instability, especially with the Download and Archive section of the interface.
  • Users face communication issues with Eagle Eye Networks, causing confusion about camera status and unnecessary service calls.
  • Users find the upgrades to storage capacity expensive, limiting their options for expansion with Eagle Eye Networks.

What Are Recent G2 Reviews of Eagle Eye Networks?

What Are G2 Users Discussing About Eagle Eye Networks?

Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated October 3, 2024

Physical Security Topics

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Learn More About Physical Security Software

What is Physical Security Software?

Physical security software tools connect the disparate systems and functions that handle security and surveillance. These platforms go by several names depending on their use case, most commonly corporate security software or physical security information management (PSIM). Some common components of physical security include intrusion alarms, CCTV, building management and lighting control systems, suppression systems, motion detectors, RFID tags, GIS maps, computer-aided dispatch, and access control systems (such as ID keycards).

Physical security solutions serve a wide range of government sectors and industries that are concerned with ensuring employee and visitor safety and maintaining a secure space, from small businesses that manage security personnel to enterprise companies that have multi-layer security systems to monitor employees and facilities. Security departments and third-party security companies also utilize these tools to manage operational tasks such as guard scheduling, dispatch, and daily reporting. By connecting surveillance hardware with information systems, these platforms offer increased control over incident management, threat awareness, dispatch communications, and activity reporting.

Physical security systems are highly adaptable, and help identify and resolve any potential threats proactively before they escalate. By aggregating data from multiple sources, these platforms automate a number of monitoring and alerting tasks that are vulnerable to human error. Not all physical security solutions offer total integration with disparate products; notably, some may lack the ability to connect multiple safety and surveillance systems at a data level.

The most complete physical security software products have six key capabilities:

  • Collection: Independent device management software collects data from disparate security devices and systems
  • Analysis: The security platform analyzes all collected data, activities, and alarms to identify real-time priority for addressing threats or incidents
  • Verification: The system operator receives information about relevant situations in a fast, digestible format to verify threats
  • Resolution: The system operator receives instructions depending on the type of threat, and those instructions are informed by the organization’s standard operating procedures (SOPs) to resolve the situation
  • Reporting: The security platform tracks all relevant information for compliance reporting, future improvements, and any necessary investigative analysis
  • Audit trail: The security platform tracks all interactions with the system, notably response times and any system changes made by each individual operator

Key Benefits of Physical Security Software

  • Protect an organization’s assets and facilities from threats
  • Expedite security personnel mobilization and dispatch
  • Centralize surveillance hardware into one viewing hub
  • Improve incident management and threat response procedures

Why Use Physical Security Software?

Any organization or business that has personnel and assets to protect should use some type of physical security solution. These systems minimize or entirely prevent any damage as a result of intruders, environmental threats, or related hazards, and assist businesses in monitoring employees for inappropriate conduct. Businesses should have some basic physical security system in place to minimize their liability in the event that harm comes to their employees. This becomes even more imperative for businesses and organizations that are open to public visitors, such as museums, hospitals, zoos, malls, or school campuses.

Particularly, enterprise businesses have been under scrutiny for their resistance to adopt new technology that could enhance the efficacy of their security departments. Physical barriers and guard officers no longer offer enough peace of mind to protect large organizations from breaches that can lead to extreme loss and harm. Additionally, physical security breaches often translate into figurative harm to an organization’s image and reputation, weakening public trust and leading to potential loss in revenue.

There are simply too many components for security operations to manage without a dedicated system. Physical security solutions allow users to gain a comprehensive view of their facilities, increasing surveillance intelligence and improving incident response and threat detection. Security camera footage can be viewed from a central hub, allowing operators to identify potential situations and dispatch personnel to de-escalate. Security departments can manage guard scheduling and dispatching with ease to ensure total coverage.

These tools enhance situational awareness, often visualizing security personnel locations, confirmed incidents, and alarm notifications. Businesses can configure these tools to monitor employee actions such as internet browsing history or email communications. As an added benefit, these tools increase data security indirectly by ensuring the safety of hardware assets that house an organization’s sensitive data. Overall, physical security software allows organizations of all kinds to improve their safety and security processes and ensure the protection of all personnel and assets.

Who Uses Physical Security Software?

While any organization stands to benefit from physical security solutions, there are certain entities that face more pressure to manage their security operations effectively.

Government — Government agencies, perhaps more than any other entity, must protect highly classified information and maintain strict security clearance protocols. From smaller local facilities like the DMV to large government campuses like the White House or the Pentagon, physical security solutions ensure the safety of high ranking government officials as well as all collected citizen data. Transportation agencies also utilize these tools to monitor passengers for fare dodging, violent behavior, and other incidents that require law enforcement response.

Educational institutions — K-12 schools and college campuses need physical security solutions to manage access control systems and security personnel, ensuring all guests are accounted for and no intruders compromise the safety of students and staff. Additional integrated tools like metal detectors, intruder alarms, student ID cards add additional layers of preventative security. For college campuses, dedicated security departments use these tools to ensure campus-wide guard coverage and quick dispatch to respond to threats. Additionally, system operators can send out emergency notifications to students’ cell phones for campus-wide threat alerts.

Museums — Cultural institutions and zoos host hundreds of visitors daily. Physical security systems help coordinate security personnel placement and communications, track all incoming and outgoing visitors, and ensure the safety of visitors and collections. Motion sensors and alarms help museums protect their collections from theft or damage, such as visitors leaning in too closely to paintings. More elaborate systems can remotely lock doors to certain wings, ensuring thieves cannot escape.

Healthcare — Hospitals need to ensure the safety of staff and patients, as well as securing all their patient health records. These tools provide total surveillance of medical facilities, help stationed security personnel communicate and mobilize as needed, and verify the identity of all hospital visitors. Similar to government agencies, hospitals need to manage personnel clearance for restricted areas, and physical security solutions help operationalize surveillance cameras, ID cards, motion sensors, and intruder alarms to keep uncleared staff out. Additionally, patients can be easily monitored for emergencies that require medical or law enforcement dispatch.

Retail — Retail outlets and malls must monitor visitors and ensure their safety, while also protecting physical property and merchandise from damage or theft. Integrated tools like metal detectors, RFID tags, and surveillance cameras offer layers of theft prevention for stores. Security operators can monitor all facility activity from a centralized interface, often a full-scale video wall to track all camera footage in key areas, and dispatch personnel as needed.

Third-party security companies— Contracted security personnel for businesses or events rely on physical security solutions to schedule personnel, monitor their location, and manage any identified incidents. In this function, these tools offer administrative support more so than security, ensuring security providers are fully prepared to offer contracted services.

Physical Security Software Features

Physical security platforms vary in their functionality, given that they are often middleware solutions that connect disparate systems and solutions. Middleware software essentially acts as a glue between multiple unconnected software applications, allowing these applications to communicate and share information with each other. The full range of features depends on the user persona and the integrated products, but generally a base solution offers some or all of the following features.

Access control — Access control maintains facility security by controlling who can enter or exit any specific area. Users are given preset access permissions and must use some method to verify their identity, such as a key card, a code, or biometric authentication. Digital access control can also be established to secure sensitive computer data.

Incident reporting — Incident logs and reports can be completed with preset or custom templates to document ongoing and resolved incidents that security personnel are addressing. These reports may include details such as timestamps, GPS location, facility site locations, and images.

Computer-aided dispatch — Computer-aided dispatch drastically reduces the time it takes to mobilize security personnel to a specific location for a reported threat or incident. Operators can communicate with law enforcement officers, track vehicle and emergency locations with GIS mapping, and document any notes from officers or the person who reported the incident.

Security personnel management— Security personnel management ensures guards are scheduled properly, can receive and send communications, and that their locations are monitored by the system operator.

Mass notifications — Mass notifications allow the system operator to send out text or intercom announcements when threats escalate and all individuals in the building need to prepare for evacuation or lockdown. This could also apply to fire alarms or similar environmental threats. Additionally, many of these alarms are often automated and do not require an operator to trigger.

Video surveillance — Video surveillance footage from installed cameras is managed from a central interface. System operators can manipulate specific feeds to zoom, rewind, or stop footage, or they can transmit footage to appropriate security personnel.

Visitor management — Visitor management functions may include mobile kiosks for signing in and signing out, printing photo badges for visitors, and tracking total number of visitors over time. These solutions may also integrate with parking management solutions to track license plates and verify visitor identity.

GIS mapping — GIS mapping allows system operators to visualize the entire facility and quickly see marked locations for stationed personnel, specific individuals, or reported incidents. For dispatchers, these maps can show vehicle location.

SOP management — Standard operating procedures (SOPs) can be configured to each business's unique protocols, and these will be displayed in the system so staff can respond accordingly to specific incidents.

Analytics reporting — Analytics reporting allows system users to pull specific data reports for previous incidents, response rates, or personnel logs. Reports can highlight areas for improvement, such as time spent between threat identification and security dispatch, or provide insight into how many threats were prevented as a result of the physical security system.

Potential Issues with Physical Security Software

Human error — While physical security software offers organizations features to improve safety and security procedures, they are only as useful as the security personnel utilizing them. The system may detect threats, but if security guards are slow to respond to an alert, harm can still come to an individual or the property--even with automated alerts, alarms, and access control in place.

Interoperability — Physical security platforms are only as capable as the number of manufacturer integrations they allow. There are open industry standards within physical security, such as the physical security interoperability alliance (PSIA) or ONVIF (open network video interface forum), that are concerned with improving interoperability of IP-enabled security devices (such as video surveillance hardware). PSIM tools often utilize open technologies that are compatible with a wide range of physical security manufacturers, in contrast to more simplistic security software tools. When facing limited manufacturer integration options, businesses sometimes sacrifice functionality from their physical security platform.