Robust workflows, business rules, and enhanced features really help as overall enhancers. Support staff, program management and engineering capabilities are above average

We like that that the myAccess product is currently on-prem which allows us to understand it better and tune it to our environment when needed. It also allows us to troubleshoot easier when we don't have to rely on a support team that isn't in the same time zone as we are. We are able to mitigate fixes or work arounds on-the-fly rather than relying on and waiting for the next patch or update to the system. IU is functional and administration is extensive for support within the corporation. We are looking forward to having the legacy system upgraded to something newer in 2027.

Guardian has been most valuable for helping us centralize and standardize physical identity and access management across a complex environment. We are using it to manage different identity types beyond normal employees, including tenants, tenant coordinators, property management users, visitors, vendors, and other non standard populations that do not always fit cleanly into a normal HR driven identity flow. What I like best is that Guardian gives us a framework to build structured onboarding, approval, badge photo collection, access assignment, suspension, and offboarding workflows instead of relying on disconnected manual processes. The ability to connect identity data, access control systems, visitor management, approvals, and audit history into one platform is a major benefit for our security operations. Guardian has also helped us think through duplicate identity prevention, tenant company relationships, building scoped access, role based visibility, and cleaner governance around who should be able to request, approve, or administer access. For our environment, that flexibility is important because we support multiple buildings, companies, tenants, vendors, and physical access systems.