# OpenEye Reviews **Vendor:** OpenEye **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.5/5.0 **Total Reviews:** 20 ## About OpenEye Headquartered in Liberty Lake, Washington, OpenEye, a subsidiary of Alarm.com, is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services uncovers insights that enhance security and increase your bottom line. Our cloud-managed platform gets the video you need quickly, whether you’re receiving real-time alert notifications, searching for specific events, or monitoring areas for safety. See the next opportunity to secure and scale smart environments and enhance experiences for your customers, employees, and students with an intelligent and aware cloud video platform. ## OpenEye Pros & Cons **What users like:** - Users value the **fast and responsive AI tools** of OpenEye, enhancing efficiency and user experience. (2 reviews) - Users value the **excellent customer support** from OpenEye, noting their responsiveness and dedication to client success. (2 reviews) - Users admire the **fast and responsive cloud hosting** of OpenEye, appreciating its seamless integration and AI tools. (2 reviews) - Users value the **easy remote access** of OpenEye, appreciating its reliability and fast, clear video footage. (2 reviews) - Users value the **affordability** of OpenEye, finding it budget-friendly without compromising on quality and features. (1 reviews) - Users value the **advanced motion detection capabilities** of OpenEye, enhancing security through quick alerts and ethical AI practices. (1 reviews) - Clarity (1 reviews) - Cloud Technology (1 reviews) - Users appreciate the **ease of use** of OpenEye, enabling seamless access and reliable surveillance anytime, anywhere. (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users express concerns about the **expensive pricing** and limited storage duration, making it hard to justify the cost. (3 reviews) - Users find the **complexity of initialization** daunting, often taking over an hour to configure OpenEye remotely. (2 reviews) - Users find the **initialization process complex** , often facing challenges due to expensive packages and setup requirements. (1 reviews) - Users find **dependency issues** problematic, as they hinder functionality and reliability during network outages. (1 reviews) - Users find the setup process **difficult and time-consuming** , often requiring over an hour to configure remotely. (1 reviews) - Lagging Performance (1 reviews) - Limited Storage (1 reviews) - Users experience **slow performance** with OpenEye's mobile app, causing frustration during quick checks on live video. (1 reviews) ## OpenEye Reviews ### 1. Easy to Use Anywhere, with Helpful Date-and-Time Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about OpenEye?** Ease of software use. I like that I can pull it up on my desktop at work and use it from mobile device at home if I need to. Being able to go back to specific dates and times to find a 'concern' is also a plus. **What do you dislike about OpenEye?** I haven't found anything yet that is an 'openEye' issue. Our biggest concern is the wiring in our building doesn't allow us to see all of our cameras on one data base, if that makes sense. It's split between two servers, but again that is our issue not an OpenEye issue. **What problems is OpenEye solving and how is that benefiting you?** No problem ### 2. Easy to use and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about OpenEye?** What I like best about OpenEye is how easy it is to use and how reliable the video footage is. Whether I’m checking in on a job site or reviewing something that happened, the system loads fast and the quality is always clear. I also like that I can access everything from my phone without jumping through hoops. **What do you dislike about OpenEye?** The only thing I don’t really like about OpenEye is that sometimes the mobile app can lag or take a few extra seconds to load live video, especially when I’m on the go. It’s not a deal-breaker, but it can be frustrating when I need to check something quickly **What problems is OpenEye solving and how is that benefiting you?** OpenEye is helping me keep an eye on my roofing jobs and equipment when I can’t be there in person. It gives me peace of mind knowing I can check in anytime from my phone, and if something happens, I’ve got clear video to back it up. It’s definitely helped cut down on theft concerns and keeps my team more accountable too. ### 3. Top Notch Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about OpenEye?** Over my career I have had many technology vendors. OpenEye is not a vendor, they are a partner. They always go above and beyond to take care of their customers. I can't say enough about how they make sure their customers are successful. **What do you dislike about OpenEye?** I don't know that I really have a comment. I know in the past we have had some issues getting some equipment, but truly that was an issue with one of OpenEye's supplier. Not sure that could have been anticipated. **What problems is OpenEye solving and how is that benefiting you?** We mainly rely on for loss prevention and litigation avoidance. ### 4. "Review on OpenEye: My Experience, Prons and Cons" **Rating:** 4.5/5.0 stars **Reviewed by:** Anil B. | Senior Systems Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about OpenEye?** Hosting this app in Cloud is the best feature I like. **What do you dislike about OpenEye?** Cost is more Expensive, and Storage duration is also for limited time. **What problems is OpenEye solving and how is that benefiting you?** We can view Live Videos and Recorded Vides from anywhere and any time without any complexity. ### 5. My Hands-On Review of OpenEye Security Surveillance Systems **Rating:** 3.5/5.0 stars **Reviewed by:** Prashant S. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about OpenEye?** OpenEye's security system's motion detection cut down on false alarms by screening out harmless movements, like animals or weather effects. This feature, along with smart analytics helped spot unauthorized people and keep them out of off-limits areas. The system also sent out instant alerts when someone breached the perimeter letting security staff react right away. Plus, managing all sites from one central point cut down on admin work and made security practices more uniform. OpenEye's support team's ability to fix issues also helped keep the system up and running. **What do you dislike about OpenEye?** During my time using OpenEye's security systems. I ran into issues with the face recognition feature. It didn't work well when the lightning was poor or when staff wore masks or hats. The HD video needed a lot of bandwidth so we had to upgrade our network to things running. Smaller offices without much tech know-how found the system's advanced features too complex, which meant they needed extra help and training. At first, we struggled to make OpenEye work with our existing security setup, but their customer support helped us sort it out. The initial costs for hardware and licenses were high, but in the long run, the system's benefits made it worth the money we spent. **What problems is OpenEye solving and how is that benefiting you?** I found OpenEye's motion detection feature of their security system outstanding. It filters out the non-threatening movements from what it perceives through its sensors, thus reducing false alarms due to animals or weather-related disturbances. With this feature, unauthorized personnel were detected in our no-go zone, and measures were quickly initiated to prevent their intrusion into forbidden areas. The system provides real-time alerts in case of a breach in the perimeter so that actions can be taken by our security team. The enormous reduction in administrative overhead and the introduction of consistency into our security practices by having all our locations controlled from a central hub is what drew us to OpenEye. Moreover, with OpenEye's excellent remote troubleshooting support team, system downtime was minimized and everything kept running. ### 6. Detail review of OpenEye **Rating:** 4.0/5.0 stars **Reviewed by:** Suresh B. | SDET, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** OpenEye provides many benefits for managing and monitoring video. 1.openeye systems are adaptable to various requirements as they can be scaled from modest to large 2.this feature streamlines processes and boosts productivity by enabling users to control and keep an eye on numerous cameras and video streams from a single platform 3.provides security such as facial recognition and motion detection 4.we can monitor from any location with simple remote access to both love and recorded video via web or mobile apps 4. It is used friendly **What do you dislike about OpenEye?** Some disadvantages are there 1. Cost is very expensive for high end video surveillance systems, especially for large scale deployments 2.integration issues will be there as it integrates with multiple systems, there can be compatibility issues with 3rd party products 3.Regural maintenance and updates are necessary for better performance 4.openeye systems depends on network connectivity for remote access and cloud services, any network issue could affect performance and accessibility **What problems is OpenEye solving and how is that benefiting you?** OpenEye solves key issues in video surveillance by centralising video feeds, enhancing security with advanced analytics and providing remote access. It supports scalability and integrates with other systems, offering a user friendly interface. These features improves efficiency, security, flexibility and making it a cost effective solution for security needs ### 7. Best Video Surveillance System available in the market right now **Rating:** 5.0/5.0 stars **Reviewed by:** AFSHAN S. | Process Developer, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** We are using OpenEye to keep an eye at our office spaces. We have a large team & we need to have Surveillance on the activity going on the floor. Openeye is very helpful in resolving this issue we had. The customer support of Openeye is very helpful. The cost of the system is justified for the services & options that this application provides. Openeye is very very easy to use. I would highly recommend Openeye to anyone who needs such a survillience system for keeping an eye of their workspace when needed, As we cannot be always coming to office. We use the application frequently. Also this is very easy to use in day to day life. **What do you dislike about OpenEye?** There is nothing as such to complain about. **What problems is OpenEye solving and how is that benefiting you?** The main probelm that Openeye is solving is the constant need to monitor the activity on the floor, We can now easily attend the meeting while keeping a eye on the floor. ### 8. One of great Solution for Video Survellance **Rating:** 4.5/5.0 stars **Reviewed by:** Dumindu d. | Software Enginner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about OpenEye?** Scalability and Flexibility Advanced Motion Detection Capabilities AI-Powered Analytics **What do you dislike about OpenEye?** Some options are out from the budget (Expensive) Network Dependancy. **What problems is OpenEye solving and how is that benefiting you?** I was using this for a solution to level up the Data Security and reduce compliance Challenges. ### 9. Easy to setup and use **Rating:** 4.5/5.0 stars **Reviewed by:** Divyanshu R. | L3 Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about OpenEye?** The platform let's help us to understand the important consequences of business in a more informative way. The video helps us to understand the things in a more precise way.it helps to monitor the entire organization at one go.the object detection make it easy to detect any hindrance which comes in between. **What do you dislike about OpenEye?** Sometimes it lag that functionality can be improved. **What problems is OpenEye solving and how is that benefiting you?** Helps to maintain risk and security at business level. Helps to manage memory we don't have to install and download any other software to use it we can access it from anywhere remotely. Helps to find out the weak and potential areas for our business. Helps to make the process more smooth.it uses latest AI technology which makes it more durable. ### 10. A Powerful Video Surveillance Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Dumindu d. | Software Engineer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about OpenEye?** Fast and responsiveness AI tools and features Good Customer Support Easy to intergrate **What do you dislike about OpenEye?** Complexity of initialization Expensive packages **What problems is OpenEye solving and how is that benefiting you?** To build a Video Survellance platform ### 11. Comprehensive and Intelligent Video Surveillance Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mathieu P. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** What I like most about OpenEye Web Services is its seamless integration with cloud technology and local recording, providing a flexible and secure surveillance solution. The platform’s AI-powered video analytics deliver actionable insights, enhancing both security and business intelligence. Additionally, the user-friendly interface and centralized management of user permissions make it easy to control and monitor the system remotely. **What do you dislike about OpenEye?** The initial setup and configuration can be complex and time-consuming, especially for users who are not familiar with advanced surveillance systems. **What problems is OpenEye solving and how is that benefiting you?** OpenEye Web Services resolves issues related to managing video surveillance and security across multiple locations. By integrating cloud management with local recording, it reduces IT workload, simplifies remote connectivity, and ensures continuous system health monitoring. These features enhance operational efficiency, minimize downtime, and improve overall security management for the business. ### 12. good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about OpenEye?** you can confiure the cameras remotely and its a technician friendly. **What do you dislike about OpenEye?** hard to configure remotely, might take an hour to setup **What problems is OpenEye solving and how is that benefiting you?** it make our job more convinient , because as a remote support i can configuure it with the hep of tech ### 13. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nipun P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about OpenEye?** Their focus on developing advanced models and their commitment to ethical AI are also highly regarded in the field **What do you dislike about OpenEye?** Nothing, However, if you’re referring to OpenAI, I can tell you about common critiques or challenges **What problems is OpenEye solving and how is that benefiting you?** These efforts benefit me, in a sense, because advancements in AI research lead to improvements in my capabilities and performance, enabling me to provide better and more accurate responses ### 14. Business Development Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Joe A. | BDM, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about OpenEye?** OpenEye is a great place to work as a software engineer. The work itself is interesting and exciting, and management fully supports a development process that lets us do things right (as opposed to just quickly) and deliver a high quality product **What do you dislike about OpenEye?** OWS has some significant downsides, however. PTZ control and use is sporadic and can be troublesome even when using **What problems is OpenEye solving and how is that benefiting you?** the intelligent and aware cloud video platform that makes it easier to see the next risk—or opportunity for your business ### 15. Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Pennee M. | supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about OpenEye?** This system is super simple. Easy to use. I use this frequently. **What do you dislike about OpenEye?** I have not had any down sides to the use of the Openeye system **What problems is OpenEye solving and how is that benefiting you?** Loss of revenue. ### 16. Excellent Service and professionalism **Rating:** 4.5/5.0 stars **Reviewed by:** Brad B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about OpenEye?** I recently had the pleasure of using OpenEye for a project, and I couldn’t be more satisfied. Their team demonstrated exceptional professionalism, delivering high-quality results on time. The communication was clear, and they addressed all my concerns promptly. I highly recommend OpenEye for anyone in need of reliable and efficient service. **What do you dislike about OpenEye?** I really didn't dislike anything about openeye **What problems is OpenEye solving and how is that benefiting you?** Securing my assets and preventing unwanted invasion ### 17. Open Eye: Great and Simple to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara L. | Special Populations Case Manager , Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about OpenEye?** I felt the most useful thing about OpenEye was the simplicity of use. OpenEye is user friendly. It was easy to implement and their customer support was amazing. **What do you dislike about OpenEye?** OpenEye can only be used by one user at a time. So the frequency of use is low company wide. OpenEye needs to add more features. **What problems is OpenEye solving and how is that benefiting you?** Using is for monitoring my home office. ### 18. Overall Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michael John P. | Administrative Aide VI, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2024 **What do you like best about OpenEye?** Its accessibility. You can easily monitor your premises from anywhere with an internet connection; you can also manage multiple locations and devices efficiently from a single platform. **What do you dislike about OpenEye?** maybe its reliance on internet connectivity. **What problems is OpenEye solving and how is that benefiting you?** You can monitor your premises with ease without actually going into the places being monitored physically, and you can do it by using single device or platform. ### 19. Review for OpenEye **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about OpenEye?** OpenEye's object detection and recognition technology which uses advanced algorithms to analyze and interpret visual data is great. Their AI products are generally well-regarded for their accuracy and efficiency in tasks such as image classification, object detection, and facial recognition. **What do you dislike about OpenEye?** Cost Support and documentation Complexity **What problems is OpenEye solving and how is that benefiting you?** Automated Surveillance, Enhanced customer insights, Improved quality control ### 20. OpenEye Web Services the good and the bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about OpenEye?** Easy to use and an intuitive GUI. Adding cameras to the system is quick and easy and doesn't require too much knowledge other than the IP and sign-on info. Good features for the price point. **What do you dislike about OpenEye?** OWS has some significant downsides, however. PTZ control and use is sporadic and can be troublesome even when using OpenEye cameras. They also charge per imager on a camera instead of per IP address. Most if not all other providers charge by IP. So with OpenEye, a four-imager camera requires four separate licenses. This is a significant cost increase over other providers. **What problems is OpenEye solving and how is that benefiting you?** Allows for easy access and management of cameras and recorded footage. Adding users including those outside the company is incredibly easy and offers a huge range of customization so you are only given out the access and privileges that are required per person. No blanket categories where you are required to give out more than is needed. This is probably the best feature in my opinion. - [View OpenEye pricing details and edition comparison](https://www.g2.com/products/openeye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A19%3A08+-0500&secure%5Bsession_id%5D=71f390e8-04cc-418d-9fcc-2c4be964b123&secure%5Btoken%5D=760000a46c7ae02427dc2466bd27c0fe835a12d29108ea9cf8909f350b1460a3&format=llm_user) ## OpenEye Features **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top OpenEye Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (603 reviews) - [Verkada](https://www.g2.com/products/verkada/reviews) - 4.7/5.0 (136 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (259 reviews)