The biggest win for us has been how easy it is to use a truly unified platform. Open Eye is a team that consistently handles any question or snag with speed and respect. The integration with our Point of Sale data has been invaluable; it gives us a level of granularity we simply weren’t seeing before, and it’s delivering amazing results. We’re now able to catch bad actors BEFORE they can grow and spread.

Earlier this morning, our Inventory Manager pointed out that ALL of our stores have passed their audits since we implemented this new program. On top of that, the pricing beats any competitor in the fair market—hands down. Open Eye is AMAZING. I honestly Laugh Out Loud when someone comes around claiming they can do better for cheaper. I don’t even bother sitting through their pitch. I show them what Open Eye charges and the price point we get for that, then I sit back and listen to the crickets.

The uptime on our equipment (even outdated equipment) remains very high. We’re never in danger of losing footage, and we’re not pressured with “you MUST upgrade now or be dead in the water” because the existing equipment won’t work. Bottom line: there are precious few providers that truly walk the walk, especially AFTER a deal is closed. They 100% walk the walk.

So far, for our use cases, AI hasn’t been a factor. That said, their roadmap and where they intend to go looks more than promising. Bottom line, they have more than earned our business! Review collected by and hosted on G2.com.

It remains not easy for the average user Review collected by and hosted on G2.com.