--- title: Solink Reviews meta_title: 'Solink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Solink works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 123 scale: '5' date_modified: '2026-09-22' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Solink Reviews **Vendor:** Solink **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.7/5.0 **Total Reviews:** 123 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Solink Solink is an AI-driven video intelligence platform that connects video with business and operational data to help teams detect, investigate, and respond to risk and performance issues across physical locations. Solink is used by multi-location operators and the teams that support them, including security leaders, loss prevention, operations, IT, and store field teams in industries like retail, QSR, and convenience. The platform is designed for environments where incident response, theft and fraud reduction, and operational consistency require more than reactive video review. Solink unifies video with signals from systems such as POS, access control, and alarms, then applies AI and business context to reduce noise and surface events that matter. This supports faster verification, more consistent workflows, and secure visibility from anywhere. Key capabilities include: • Unified visibility across systems: Connects video with operational tools such as POS and access control to provide context around incidents, transactions, and exceptions. • AI guided detection and verification: Helps distinguish real risks and anomalies from routine activity to reduce false positives and investigation effort. • Investigation and reporting workflows: Enables searching, sharing, case documentation, and standardized processes for incident review and follow up. • Remote monitoring for distributed teams: Supports secure access for authorized users across locations to improve response coordination and oversight. • Open ecosystem deployment: Works with many existing camera environments to support expansion and standardization without forcing rip-and-replace hardware changes. Solink supports use cases such as loss prevention, safety and compliance reviews, operational audits, and performance coaching, with the goal of helping teams see more, know more, and do more across every site. ## Solink Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **clear images and fast speeds** of Solink, enhancing their overall experience with the product. (10 reviews) - Users value the **ease of use** of Solink, appreciating its user-friendly interface and quick setup. (10 reviews) - Users value the **easy initial setup** of Solink, appreciating a smooth transition across their entire company. (9 reviews) - Users appreciate how Solink provides **helpful customer service** and listens to feedback for enhancing the product experience. (8 reviews) - Users appreciate the **active business intelligence** aspect of Solink, enhancing security with valuable real-time data integration. (7 reviews) - Features (6 reviews) - Artificial Intelligence (5 reviews) - Users highlight the **helpful customer support** of SOLINK, enhancing their experience with clear images and fast speeds. (5 reviews) - Video Management (5 reviews) - Flexibility (4 reviews) **What users dislike:** - Users report that the **inaccurate detection** issues lead to false positives and inconsistent search results. (4 reviews) - Users experience **limited functionality** with Solink, particularly in reporting and multi-device support. (3 reviews) - Users express frustration with **limited features** on the phone app, impacting multi-camera recording and video search functionality. (2 reviews) - Users experience **scheduling issues** due to slow data integration and time zone problems, impacting automation reporting. (2 reviews) - Users find that **snapshot quality** can be lacking, particularly with 360 cameras and zoomed images. (1 reviews) - Clip Management (1 reviews) - Communication Issues (1 reviews) - Complexity (1 reviews) - Users face **connectivity issues** with Solink, experiencing unreliable monitor connections and frustrating support interactions. (1 reviews) - Difficult Training (1 reviews) ## Solink Discussions - [What is SOLINK used for?](https://www.g2.com/discussions/what-is-solink-used-for) - [Using Solink for live vs recorded views: what’s been the easiest way to navigate?](https://www.g2.com/discussions/using-solink-for-live-vs-recorded-views-what-s-been-the-easiest-way-to-navigate) - [View Solink pricing details and edition comparison](https://www.g2.com/products/solink/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+14%3A02%3A30+-0500&secure%5Bsession_id%5D=8003f618-6bdb-4e70-b4cb-02b5d7197035&secure%5Btoken%5D=5f09bb2bec57a83edae295361477cdfb27b565764af96e046ba990f1938f588a&format=llm_user) ## Solink Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Compliance Management - Badge Management - AI Copilot - Event Logs - Alarm Management - Collaboration Tools - Customizable Forms - Employee Management - Generative AI - Historical Reporting - Workflow Management - Visitor Management - Occupancy Management - Audit Trail - Reporting & Statistics - Self Service Portal - Security Management - Task Scheduling - Video Capture - Real-Time Data - Location Tracking - Customizable Reports - Alerts/Notifications - Third-Party Integrations - Investigation Management - Data Import/Export - User Profiles - Activity Dashboard - Risk Assessment - Remote Access & Monitoring - Single Sign On - Attendance Tracking - Registration Management - Safety Incident Management - Real-Time Monitoring - API - Event Management - Audit Management - Visitor Tracking - Multi-Location - Authentication - Access Controls/Permissions **Setup** - Turnkey - Compatibility - Integrations **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top Solink Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (262 reviews) - [Coram AI](https://www.g2.com/products/coram-ai/reviews) - 4.9/5.0 (210 reviews)