Lumana Reviews & Product Details

Lumana allows us to gain real-time insight into what is actually happening in our building by utilizing the cameras we already have in place. It offers more than just basic motion alerts, enabling us to make faster decisions about whether a situation requires attention. As a result, our daily security monitoring has become more manageable and less reactive. Review collected by and hosted on G2.com.

The initial setup required some time to get the systems aligned, but I am aware that improvements are being made. Additionally, the results become better as the system is further tuned to fit the environment. Review collected by and hosted on G2.com.

I appreciate Lumana's ability to customize alerts and notices with hardly any limitations, whether it's for people, animals, colors, clothes, etc. It's very intelligent. I love its capability to do whatever I ask it to, even stitching together views of individuals as they pass by various cameras, which lets me track everything and everyone. Additionally, after trialing different software, I found Lumana to be the most robust option with the best price point. I started with them when they were fairly new, and they've grown significantly, but I still love their software. Review collected by and hosted on G2.com.

The only challenge we had was figuring out Onvif controls so I could move my PTZ cameras through their app. Review collected by and hosted on G2.com.

I have used Lumana for almost a year, and it's been much better than the previous live agent monitoring. I love the faster and more accurate alerts. The ability to create alerts and make changes as needed is fantastic because as situations change, we can quickly adapt without different information or actions by different agents. Even though there's a slight learning curve, it's very easy to learn. Review collected by and hosted on G2.com.

LPR lists and access control could be improved but are not a hindrance at this point. There was a slight learning curve, but it was very easy to learn. Review collected by and hosted on G2.com.

I love that Lumana has become an essential part of our projects and capabilities after using it for six months. Discovering Lumana through a professional friend, I quickly realized its potential, and it was far more impressive than initially anticipated. We transitioned from a similar system used for six years, choosing Lumana as our primary system due to its ease of use, simplicity of implementation, and remarkable capabilities that I hadn't seen before. Setting it up was incredibly quick and hassle-free, completed in just a few minutes. I appreciate its simple interface and logical processes that make the initial setup and ongoing use intuitive. Lumana makes tasks easier and more proactive, seemingly tailored to every procedure and capability an integrated system needs. The analytics and search features are particularly beneficial; they are efficient, allowing us to retrieve recorded data in seconds. Integration with our command control system was smooth, intuitive, and even enhanced our existing system's performance. Overall, it's the comprehensive concept and capabilities of Lumana that make it invaluable, rather than any single feature. Review collected by and hosted on G2.com.

I like everything in this system Review collected by and hosted on G2.com.

From the moment it was set up, the system impressed us with capabilities —it identifies potential issues and actively learns so that false alerts decrease to almost non-existent.

The occupancy alerts are another standout feature. Whether it's monitoring foot traffic during business hours or ensuring no one is in restricted areas after hours, the system provides real-time updates that help us stay informed and proactive.

What truly sets this product apart, though, is the customer service. Every interaction we've had with their support team has been prompt, professional, and genuinely helpful. They walked us through the installation, answered all our questions with patience, and even followed up to ensure everything was running smoothly. Review collected by and hosted on G2.com.

Our system has been operational for over a year, and I do not dislike anything about this company. Review collected by and hosted on G2.com.

Lumana has transformed how we manage security and operations across the municipality. The AI alerts for violence, fire, vandalism, and safety hazards are extremely accurate and have reduced operator workload dramatically.

Smart Search saves hours during investigations

Deployment was fast, it worked with our existing cameras, and the Lumana team helped fine-tune everything.

A powerful, reliable, and easy-to-use solution for any city. Highly recommended. Review collected by and hosted on G2.com.

We’d like to see more customization options for reports and dashboards. These aren’t blockers, but enhancements that would make the system even stronger. Review collected by and hosted on G2.com.

It is very smart, fast, flexible, and you can do a lot in it. Support is amazing well Review collected by and hosted on G2.com.

Pricing model is not liked by end customers Review collected by and hosted on G2.com.

We’ve been using the Lumana AI Camera System at Give Kids The World Village, and it has far exceeded our expectations in both performance and reliability. As a nonprofit resort serving critically ill children and their families, safety and situational awareness are top priorities — and Lumana has proven to be a true game-changer for our operations.

From day one, the system impressed us with its crystal-clear image quality — even in low-light conditions — and its real-time alerts powered by advanced AI analytics. The facial recognition, object detection, and motion tracking capabilities are incredibly accurate, allowing our team to respond quickly and efficiently to any potential concerns on property.

One of our favorite features is the smart zone customization, which allows us to designate specific areas for focused monitoring. This has helped us better protect high-traffic and high-priority zones without being overwhelmed by irrelevant alerts.

The cloud-based storage and intuitive user-friendly dashboard make it easy for our team to access and review footage from any device, at any time. We also appreciate the automated reporting tools, which have helped streamline our security documentation and improve internal response protocols.

Perhaps most importantly, the support from the Lumana team has been outstanding. They’ve been responsive, proactive, and truly invested in our mission to keep our families, staff, and volunteers safe.

We highly recommend Lumana to any organization seeking a smart, reliable, and cutting-edge security solution. It’s not just a camera system — it’s peace of mind. Review collected by and hosted on G2.com.

If we had to mention one small area for improvement, it would be the initial setup and configuration, which required a bit of a learning curve — especially when customizing alert zones and adjusting sensitivity settings. That said, once configured, the system has been incredibly reliable and easy to use. Plus, Lumana’s support team was quick to assist and made the process much smoother. Review collected by and hosted on G2.com.

After an amazing trial, we decided to connect to the Lumana system.

It has been supporting us in a major projects and has helped us tremendously in reducing costs, mainly in manpower, thanks to its strong analytics capabilities and real-time AI detection. Review collected by and hosted on G2.com.

The app should have more capabilities to allow monitoring and responding directly from the mobile app. Review collected by and hosted on G2.com.

The service team handling our account at lumana has helped us with constant improvement on how we secure our locations. Lumana has also significantly reduced the time it takes to research and pull together information on and incidents that may occur. Their forward thinking and willingness to take real life problems from their customers and implement it into their solution. Its simple enough to use that anyone can set up an alert or research an incident. We use it daily to track movement in our locations. Integration and implementation were simple since it worked with all our current cameras. Review collected by and hosted on G2.com.

Facial Recognition and Line crossing need to be improved a bit but with constant updates its improving regularly. Review collected by and hosted on G2.com.