Coram AI Reviews & Product Details

As someone with a technical background, what I value most about Coram is its straightforwardness. The deployment process was seamless. Having installed security cameras in the past, I can say I have never come across anything as easy to set up as this. Coram Point worked immediately after unboxing, without requiring any port forwarding or network segmentation. I had the entire system operational, including camera feedback, as soon as I connected to the switch.

I’m also impressed by how fast and professional the company is. From sales to support, I’ve always received prompt responses to my requests. I worked with RJ from the sales team, who did an amazing job supporting me throughout the configuration process and forwarding me to the proper channels when needed. Review collected by and hosted on G2.com.

So far, I'm satisfied with everything about this company, no dislikes! Review collected by and hosted on G2.com.

The ease of install was amazing. We moved from a Milestone server with Axis cameras and in 90 minutes, had 25 cameras enabled within Coram while the Milestone service was still running. Transition anxiety evaporated almost immediately. Review collected by and hosted on G2.com.

The biggest negative was using the help feature to troubleshoot. The help text window covers the navigation pane and must be closed in order to follow the suggested course of action. On the other hand, after a few missed attempts with the help feature, I was pleasantly surprised to find an engineer had jumped in and taken over for the AI agent and was able to immediately solve the problem. Review collected by and hosted on G2.com.

Coram AI software is easy for basic users. Many of our users are security personnel with minimum experience with camera software. Our previous security software was so complicated, the Information Technology Department had to handle all requests regarding software, camera position, and gathering footage. We gave users basic training with the Coram software and they are able to handle security/video issues. Review collected by and hosted on G2.com.

I have no complaints with Coram AI. Leaving our old platform and moving to Coram was smooth and uncomplicated. The sales staff, engineers, and customer service have been outstanding, through creating scope of work and implementation. Review collected by and hosted on G2.com.

The team is always available to respond to questions and assist with any issues that come up. We want to establish a partnership with Coram and I believe we have started that. The access door reader are reliable and easy to use. It was straightforward to install and any issues were addressed by the Coram team. Review collected by and hosted on G2.com.

I believe the onboarding process could be explained more clearly, especially regarding the different options available for personalizing the cards and what is required to do so. While this wasn't a major issue and we managed to figure it out, having clearer information from the beginning would have saved us some time. Review collected by and hosted on G2.com.

Quick and easy-to-navigate camera access. My company uses this across 16 stores, and being able to identify users for loss-prevention or liability reasons is important. It's easy for them to follow paths around the store, select specific recordings, and export these to save or forward to others. Review collected by and hosted on G2.com.

Saving recordings at a high resolution results in either short retention times or lowered quality for older recordings.

Some users find that the scrubbing controls to precisely replay specific short clips are difficult to use.

Dewarping fisheye camera views would be nice to have, though that's not a problem so much as a feature request. Review collected by and hosted on G2.com.

From the very beginning, the support team was exceptionally helpful, accommodating multiple meetings to fine-tune our requirements. They also provided invaluable assistance during our initial system testing, even sending us a demo unit to evaluate, which played a crucial role in our decision-making process. Setting up the system was straightforward, despite our choice to run a server in-house—other setup options are even simpler to integrate. During the demo, their AI detection capabilities were so impressive that we initially suspected the results might have been staged, but we were proven wrong. We challenged the system with obscure searches, and it handled them flawlessly, leaving us genuinely amazed. In our own tests, it consistently found every "needle in the haystack" we looked for. The software's performance is truly remarkable. The interface is smooth and intuitive, and the video buffering stands out as best-in-class. I was particularly impressed by how quickly it could scroll through historical recordings, even down to very fine time resolutions, which many other programs lack—often only indexing at 15- or 30-second intervals. Everything about the system feels intuitive. Throughout the process, the Coram AI team welcomed our feedback and demonstrated a real commitment to addressing every need we raised. It's exciting to think the software will only continue to improve. While we were demoing their system, our existing (non-Coram AI) solution experienced repeated failures, resulting in lost recordings that were never captured. In contrast, both our tests and the historical archives provided by Coram AI showed no loss of footage. I have complete confidence in the reliability and robustness of their system, especially given our stringent security requirements. We are thrilled to have made the switch to Coram AI, and I have much greater peace of mind knowing that Coram AI takes security—such as license plate, facial, and weapon recognition—and staff safety, including fall detection, as seriously as I do, even when I am not on-site. This system will be running around the clock, and I am eager to see what new features will be introduced in the coming months and years. Review collected by and hosted on G2.com.

I'm torn here - there are 2 very specific (for our use-case) detection features I noticed they didn't have included. Naturally, I asked them about it, and they actually confirmed both are in development; so they'll be available shortly, which is amazing. Now, I sincerely considered not even counting this (frankly, they're 2 non-critical things missing and they've satisfied 98 critical ones)... but I'm mentioning it as it's the only thing I've been disappointed by, and I want to be honest. Review collected by and hosted on G2.com.

The AI recognition and natural language search capabilities for camera feeds are second to none. Between its discovery and alerting tools, the Coram camera system saves our team significant time, allowing employees to stay focused on what matters most and respond quickly to developing situations on our campuses.

Implementation with pretty much any hardware was seamless since Coram will onboard with any ONVIF camera and ability to integrate with sensors, such as Halo vape detectors, via a simple API. We rely on the system daily to efficiently resolve cases and keep operations running smoothly.

The platform has been remarkably stable, and Coram’s AI tool trained on their in house guides have been more than enough for our everyday questions; but in the event we have something more complex, their customer support team jumps in. They also incorporated our feedback and added a new feature that we requested. Review collected by and hosted on G2.com.

After using Coram in our production environment, I can confidently say there’s nothing we dislike about the product. We evaluated seven competitors before selecting Coram as our top choice and we have no regrets about our decision, even after implementation. Review collected by and hosted on G2.com.

Coram AI has been outstanding for our organization from the very beginning. The setup process was straightforward, and we experienced minimal downtime. Whenever we encountered issues, customer support was quick to assist and resolved our tickets promptly. Sharing clips is simple, even with recipients who are not users on our Coram AI platform. The AI search feature, which includes facial and license plate recognition, has made it much easier for us to locate specific events. Integration with our environment sensors works flawlessly. We use the platform several times a week to review footage. Additionally, we have multiple Coram AI cameras that are included free with our subscription, and we have not had any problems with them. These complimentary cameras have also helped our organization save money. Review collected by and hosted on G2.com.

The processing power of the Coram point restricts the cameras to 20 fps or less. When I attempted to increase the frame rate, the Coram point displayed a warning about high GPU usage. Over time, I have adjusted to the cameras running at a lower fps. Occasionally, when I review footage, the system takes some time to buffer, and at times it even stalls completely. This could possibly be due to our network traffic. Review collected by and hosted on G2.com.

When our technology department installed Coram AI, they were able to take existing cameras and intergrate them into the Coram software so we didn't have to buy a lot of new cameras. Coram AI has the capability to search for faces, vehicles, and motion so it cuts down on your search time. I am also very impressed by Coram's desire to provide the best customer service possible. They are very eager to help in any way! Review collected by and hosted on G2.com.

When you go into the search bar, there is a slight lag in time for the videos to load. I spoke to a customer service rep and he told me some updates were coming soon that would help speed that process up. Review collected by and hosted on G2.com.

Our organization was searching for an updated camera solution to address challenges with hardware maintenance, playback and review speed, self-monitoring and AI capabilities, automatic alerts, and overall ease of use. We evaluated six different companies and installed three systems for a hands-on trial. Coram stood out as the clear best choice.

Several factors contributed to Coram leading the field. Their AI is both accurate and reliable, unlike some competitors, and we appreciated the flexibility to continue using our existing cameras, allowing us to upgrade at our own pace. The system’s playback speed, review features, and alert functionality were also significant advantages.

Coram’s AI is not only precise but also user-friendly, offering extensive search options. Setting up alerts is straightforward, eliminating the need for constant monitoring of the camera system. Since implementing Coram in early 2025, we have seen ongoing improvements as the system continues to refine and deepen its learning. Our existing cameras have integrated seamlessly with Coram, making the transition as easy as plug and play. Playback is extremely fast, saving our team considerable time when accessing and reviewing footage. Saving videos and creating cases for incidents is simple, making it easy to store or share footage with external parties. Coram’s support has been outstanding, with responsive assistance and clear guidance throughout the implementation process.

I highly recommend that any organization looking to upgrade their camera system consider testing Coram. Review collected by and hosted on G2.com.

The main problem we've encountered with Coram is the noise produced by their largest server. This server operates at a very loud volume and really needs to be installed in a sound-insulated area or somewhere distant from spaces where noise might be disruptive. The loudness comes from the powerful fans required to cool the large AI processors inside. In contrast, the smaller servers do not have this noise issue. It's also important to plan for sufficient cooling in any room where Coram servers are located. For example, we've had to install mini-split systems in closets housing the Coram servers to manage the extra heat. Review collected by and hosted on G2.com.