Rhombus Reviews & Product Details

The overall performance of their easy-to-use cloud infrastructure has been incredible, with steady uptime and lightning-fast video retrieval. From an administrative standpoint, the pricing and ROI are clear and transparent, with no hidden renewal fees or confusing pricing tiers. The console dashboard UI/UX is intuitive, which makes it easy to manage multiple physical locations from a single pane of glass.

Our support and onboarding experience was excellent. The staff helped us get everything configured smoothly, and the system’s automatic detection of hardware or network issues helps ensure we don’t end up with unexpected blind spots. On top of that, the native software integrations with our existing access control systems worked perfectly right out of the box. Although we haven’t used the advanced AI features or facial recognition capabilities yet because there is an additional cost associated with that, the core platform still delivers exceptional value. Review collected by and hosted on G2.com.

I honestly don’t have much that I disliked about Rhombus. The main thing I wasn’t a fan of was being forced to use a mobile app on my phone to set up the cameras; I’d prefer the option to activate and configure them from a PC instead. I also can’t really comment on the upgraded AI license, since we haven’t used any of the AI features. Review collected by and hosted on G2.com.

Their support is elite and fast. They never leave you stranded. Also the company as a whole is just very supportive and wants you, as a partner, to win. Their system is very streamline and straightforward, with an easy to learn (and teach) dashboard as well as settings. You can basically customize anything with all of the integrations they have, and they'll help you build one if you need it, along with all of the AI features and customizable prompts they now have. Their hardware is reliable and is almost set it and forget it with the low power/internet requirements, which makes selling it easier because you know the customer is going to be set for however long their licensing is paid for. Customers get a good deal, and partners do too with their pricing structure. Review collected by and hosted on G2.com.

I do wish I could set my own POs and order without the need for a sales rep to approve and send the BOM for jobs, but it's not the end of the world. Review collected by and hosted on G2.com.

Its really easy to use, it also integrates badges and camera together so you dont have to have separate system. The AI intelligence is a nice feature as well with facial features and quick searches. Setting it up was very easy you could just jump right in. The proforamce on the cameras works well as well as long as you have a good internet connection Review collected by and hosted on G2.com.

The only downside that i have came across is that sometimes there are issues with phone credentials but its very rare Review collected by and hosted on G2.com.

I like that we can see who is at the camera when they arrive, for the front door service, and that I can have several cameras up at once, to see what is happening around the building. I like that we can communicate with the person who is outside at the camera before allowing them to enter the building. Review collected by and hosted on G2.com.

We have had issues with the doorbell being delayed, as well as the lock unlocking several minutes after being selected by the person outside. The doorbell delay has caused us to miss letting folks in and therefore caused folks to wait outside when we do not hear it. Yesterday there was a 30 minute delay on the doorbell ringing. At times it also gets locked up and spins and spins, in which case we restart the ipad, which usually helps, but. not always. There have also been times when it has unlocked and not re-locked, but this was a user error. The buttons at the bottom are not super intuitive, but once you know how they work/what they are for, it's all good. Review collected by and hosted on G2.com.

I like how we can upload pictures of our employees to the site to allow them to be recognized on the cameras, this is especially helpful during any investigations or times we need to go back and review camera footage as we can easily filter for times that person was seen on the camera. Review collected by and hosted on G2.com.

Something I dislike is that the system where you can view faces recently seen on the cameras and it automatically assigns a name based on faces you have uploaded into the system. The thing I dislike is that many times it assigns a face to the incorrect name, and even if I go in a fix it to be the correct persons name, this does not affect future times this face shows up so there's really no point in changing the name to help train the system. Review collected by and hosted on G2.com.

I really like the fish eye camera. I also like that the software is accessible on the web-based platform. The platform is very user friendly and easy to review from anywhere in the school. I don't have to be at a specific computer or dvr. I have not experienced glitches or slowness. The face recognition is very helpful to narrow down a search. Review collected by and hosted on G2.com.

I have very few cameras available on my campus. We are a large elementary school with about 720 students, so the number of cameras is limited. I'm assuming the limited number comes from funding problems. I am unsure of the pricing of the system. This part of the decision making is done at the district level. Review collected by and hosted on G2.com.

I like that Rhombus is easy to use and that I can unlock the door with Bluetooth without opening the app. I can just put my phone on the key, and it still works even when my phone is off. It helps me get in without waiting for someone to open the door. Setup was pretty easy too; I just scanned a QR code and entered my email. Review collected by and hosted on G2.com.

I think Rhombus could improve its reaction time. It’s been happening frequently, and a few times I’ve had to hold my phone quite close to the key and wait quite a while for it to work. Review collected by and hosted on G2.com.

I like that Rhombus helps me know who’s in the gym and lets me read the door reader to see names. I appreciate that they take care of problems quickly and that IT walks me through each step when I call. I like the whole package together, including knowing when people pay and who to let in. Review collected by and hosted on G2.com.

I found the initial setup fairly easy, but putting Aric together with Rhombus and taking it off Square was kind of difficult. I haven't found anything else that doesn't work well for me. Review collected by and hosted on G2.com.

Decent support. Ease of use and deployment. Good warranty coverage and solid hardware. Pricing has also improved over the years and for the most part, the performance of the devices, especially using IR technology at night at a high resolution is absolutely solid. The AI intelligent recognition technology is mostly accurate, however, can struggle with human faces at times for identification of the correct individual. Review collected by and hosted on G2.com.

The AI could use a little bit of improvement for human facial identification. Also, at times we see an issue where SD cards of different installed cameras need to be wiped to restore the recording capabilities - there is room for improvement there. Review collected by and hosted on G2.com.

I love how clear the video footage is, and I like how easy Rhombus is to use. I can keep an eye on multiple feeds at once and cycle through them. The video resolution is natively high, and I can change it in the settings if I need to. It was also very easy to set up. Review collected by and hosted on G2.com.

Sometimes switching between feeds or pages can be slow, but only sometimes. I’d also like more options for the range of cameras Rhombus supports and AI features that could automate collecting and reviewing footage. Review collected by and hosted on G2.com.