Paycom Reviews & Product Details

I like the auto approval features and the I want functionality. The auto approval saves time for our managers. The I Want functionality saves everyone time by just asking what we are looking for instead of having to remember how to get there. Review collected by and hosted on G2.com.

Our sales rep made promises that were not kept. We were promised a GL file that fully integrated into our ERP system which we still do not have. Our auto approvals are not working properly yet. The 401k integration is still not set up. Things are taking much longer than they should to get set up now that we are live on Paycom. Review collected by and hosted on G2.com.

Paycom is easily accessible through both its website and mobile application. It provides a convenient way for employees and employers to access important employment documents, manage work-related information, and obtain the necessary tax documents. The platform also helps companies keep track of remote employees and makes it easier to manage employee information in one place. Review collected by and hosted on G2.com.

Paycom can be slow to load compared to a previous software I used called Deputy. This is especially noticeable when logging into the account and clocking in for work. Improving the loading speed and overall responsiveness of the website and mobile application would make the experience more efficient and convenient for employees. Review collected by and hosted on G2.com.

Having HR, payroll, and benefits administration in one system has removed much of the duplicate entry and reconciliation we did with our previous provider, and it gives us more confidence that employee data is consistent across functions. Our employees have been loving the simplicity of employee self-service and having a lot more information at their fingertips. Review collected by and hosted on G2.com.

The learning curve after go-live was steeper than expected, especially for managers. Some workflows, like the personnel action form process, needed extra internal training and troubleshooting before they ran smoothly. Paycom’s implementation team has been knowledgeable and helpful, but response times have sometimes been longer than we’d hoped, which can be challenging when we’re working against payroll or benefits deadlines. Review collected by and hosted on G2.com.

What stands out most to me is having a dedicated live representative, paired with a platform that never stops improving. Whenever complex scenarios come up, being able to talk through solutions with a real person saves us time. That high-touch support, combined with frequent software updates, helps us find answers to most of our questions directly within or by adapting the platform. Review collected by and hosted on G2.com.

While having access to live support is valuable, the quality of assistance varies significantly depending on which representative you get assigned. Frequent turnover on their team has also forced us to transition to new support contacts several times over the last two years, disrupting continuity. On the software side, the platform lacks a completely seamless flow between different integrated modules. Because products are sold separately and new features occasionally feel rushed out before being fully polished, moving between segments can feel disjointed rather than like a unified ecosystem. Review collected by and hosted on G2.com.

The mobile app is very user-friendly and easy to navigate, whether I’m using the employee profile or Manager on the Go. The PTO calculator has been a big hit with our employees and has made it much simpler to check time off. It’s also reassuring to have dedicated support available whenever we need it. Review collected by and hosted on G2.com.

There seem to be multiple different ways to use the same features in certain areas, which is very confusing. For example, when I go into timecards or PTO, some items can only be accessed from one specific menu area. The manager profiles feel overly complicated in this respect, and it’s not always clear where I’m supposed to go to find what I need. Screen-to-screen speeds have also become slower. Overall, it feels more programmer-friendly than end-user-friendly. Review collected by and hosted on G2.com.

I love that Paycom offers ongoing support, training, and proactive solutions. Whenever there are changes in regulations, I'm informed and get updates in the system, even with calculations for retro pay. My representative always takes time to walk me through processes I'm not familiar with, which is incredibly helpful. The system's ability to integrate everything and eliminate the need for multiple platforms is fantastic. Also, setting up Paycom was really easy. Review collected by and hosted on G2.com.

I'm not a fan of the org chart feature in Paycom because it ties each position to a seat without the ability to have unassigned seats when recruiting for multiple headcounts. I'd like a more distinct org chart where vacant positions aren't tied to it. Review collected by and hosted on G2.com.

I like that it’s employee-driven; we don’t have to make changes for them because they can make updates themselves. I also like the new hire guide and the features within it, since it saves a lot of time during the onboarding process. For example, when everything moves over from the position seat setup and offer letter straight into the new hire guide during onboarding, it saves a lot of time and I don’t have to re-type everything. Review collected by and hosted on G2.com.

I dislike that, sometimes, when I make a specific change, it ends up affecting many other things without me realizing it. Some things are connected in ways that aren’t always obvious, and that makes it hard to make changes—especially for one-off, unique situations. An Example would be our accrual set up, I have to think about how it ties to time off calculations too and everything on that backside of things. Review collected by and hosted on G2.com.

I mainly use the time sheets. They are simple to use and I like the bulk editor tool. Review collected by and hosted on G2.com.

We use different pay rates per event we work. We have to edit pay rates often. I do not like that it keeps the original rate and adds a new line item for the difference. For example, if regular pay is $15 for 8 hours and the updated pay is $17, the system reads as $15 times 8 hours and $2 times 8 hours in order to equal the $17. The employee is always confused by this and we are always fielding questions around it. Review collected by and hosted on G2.com.

A lot of features are right at my fingertips. I really like having all of the employee information in one place, and posting payroll is easy. Payroll is so quick compared to our last system. Our setup team has been great throughout the process. Review collected by and hosted on G2.com.

Reports are very complex and difficult to request. There are so many options that it’s hard to find the one that does what you actually need, and it can feel overwhelming. The training also moved very quickly when our employees weren’t in the system yet. It would have been much better to have the training after our information was in the system, so we could follow along using our own employees and relate it to what we do day to day. Review collected by and hosted on G2.com.

This is the first system we have used in which employees approve their timecards and paychecks. I like that feature because it helps catch errors early. I also find the customer service responsive and helpful. Review collected by and hosted on G2.com.

I dislike that there isn't more training in the implementation. I felt like on many areas we were left to either trial and error or contact customer service every time. Simple one-page guides for things like PAFs and Timecards would have been helpful for supervisors. The training videos were not as helpful as expected. We have to click through multiple videos to find something that pertains to what we are looking for. Also, the monthly updates webinar is too long. I do not have 45 minutes or more to set aside. Smaller updates that are topical and less than 10 minutes would be much better. Review collected by and hosted on G2.com.