--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-06-30' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users love the **ease of use** with Mouseflow, enabling quick insights and seamless adjustments for effective marketing strategies. (44 reviews) - Users value the **easy qualitative insights** from Mouseflow, which significantly enhance marketing analytics and user engagement. (31 reviews) - Users appreciate the **insightful heatmaps** of Mouseflow, enhancing their understanding of user behavior and improving site engagement. (26 reviews) - Users love the **session replay feature** of Mouseflow for its role in enhancing marketing analytics and user behavior insights. (23 reviews) - Users praise the **easy setup** of Mouseflow, allowing for quick integration and effective data tracking right away. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users note the **missing features** in Mouseflow, including outdated plugins and limited heat map options. (13 reviews) - Users find the **plugin outdated** , and have issues with heat maps, segmentation, and lack of Turkish survey options. (12 reviews) - Users find Mouseflow to be **expensive** , particularly challenging for small businesses with tighter budgets and lower traffic. (10 reviews) - Users report **data inaccuracy** with Mouseflow, noting errors and issues that hinder usability and analysis. (9 reviews) - Users face **filtering issues** with session recordings, causing difficulty in accessing important data effectively. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. Mouseflow provides visual clarity in helping solve web development related problems **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** The ability to track web dev conerns down to a single user and view their recorded session to see exactly their path to that issue and why they are having that issue. It takes a lot of guess work out of figuring out issues and allows you to focus on solutions. Customer support is also excellent. **What do you dislike about Mouseflow?** No major problems with the platform, very easy to use. It could be easier to filter and find specific data cuts, but still doable via the current search functionality. **What problems is Mouseflow solving and how is that benefiting you?** Taking the guess work out of finding website related issues such as functionality, design, content, etc. We spend less time trying to figure out the root cause of these issues and more time solving them, saving us tremendous amounts of time. **Official Response from Lindsay Taylor:** > Hi James 👋 Thank you for taking the time to share your experience with Mouseflow! We're so thrilled to hear how much Mouseflow has taken the guess work out of any web dev issues, and has allowed you to focus on (speedy) data driven solutions! That's certainly music to our ears. 🎶 We understand you'd like more tools and features to help you filter through large amounts of recording data. We might suggest saving a few filters, to help you drill down different data sets even faster. (https://help.mouseflow.com/en/articles/4295300-filtering-your-audience-in-mouseflow#h_d0fe1591e8). But if you have any specific feedback or suggestions, we'd love to receive your ideas—support@mouseflow.com. Cheers! ### 2. Mouseflow is a basic tool in the work of a UX Designer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Mouseflow?** Heatmaps help us better understand user behavior, what elements they use most often on the site, and what distracts them - Mouseflow works great here. An additional advantage is the ability to monitor user behavior in forms. Although the price is slightly higher than the competition, it compensates us with functionality. They have a very helpful support team that responds very quickly and helps you integrate the tool. **What do you dislike about Mouseflow?** I miss the free plan that activates when all sessions are used **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps me see what problems our users are having on the pages so we can respond quickly to their needs. Mouseflow was great when we were working on our pricing redesign, allowing us to eliminate elements that were distracting users. ### 3. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Digital P. | Digital Marketeer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Mouseflow?** Heatmap trends and showing amount of clicks **What do you dislike about Mouseflow?** Sometimes loading takes a while and data is not 100% correct for example 10 clicks on a button but actually its more... **What problems is Mouseflow solving and how is that benefiting you?** Identifying trends where people scroll, click **Official Response from Dorothea Gam:** > We're glad to hear that you find Mouseflow easy to use and that you appreciate the heatmap trends and click tracking. We apologize for any inconvenience caused by slow loading times and inaccuracies in the data. We are constantly working to improve our platform and appreciate your feedback. ### 4. Great all in one tool, would be good if more credits are available as it runs out fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Mouseflow?** visualisation of data from Google Analytics in a very approachable, easily understood way, especially when presenting to non-SEO / non-experts and for them to understand how their web pages are performing on both mobile and desktop. It's an all in one tool which is great. **What do you dislike about Mouseflow?** The use of credits goes down really fast **What problems is Mouseflow solving and how is that benefiting you?** - having to compile and visualise performance data - helping me present impact data to my colleagues in an accessible way ### 5. Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Senior Marketing Analytics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Mouseflow?** Mouseflow is easy to use and easy to implement. The team at Mosueflow has been great at supporting us starting with implementation through to the present. Our previous heatmap and session recording tool made some changes that lead to the decision to find a new partner. Since the move, we have not looked back. Mouseflow provides us with an enterprise solution that we can give page owners access to throughout the organization. **What do you dislike about Mouseflow?** I would like to see a simplier option for how the survey tool appears on the website. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow gives us tools to assess user experience by providing insight into how visitors are interacting with our pages and enables us to view how visitors interact with the website during a visit. I espeically like the features that draw our attention to areas where there may be an issue with the website that we can address. It allows us to idetnify and address user experience issues. **Official Response from Salma Hussien:** > Hey Mark 👋 Woohoo! Thank you for your amazing feedback! 🚀 We're very happy to hear that Mouseflow's ease of use, straightforward implementation, and strong support have positively impacted your work. It's great to know that our enterprise solution fits so well within your organization! 🤩 Your comment on simplifying the survey tool's appearance is duly noted. We're always looking for ways to improving our tools and make them more user-friendly. If you have a moment, please reach out to our support team at: support@mouseflow.com to share more about your expectations with us. Thanks for choosing Mouseflow as your partner in this journey. We look forward to continuing to support your success and improve your website's user experience!💪 Cheers, Salma ### 6. good insights into website traffic **Rating:** 4.5/5.0 stars **Reviewed by:** lisa h. | Communication, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Mouseflow?** Easy to use, clear and well-organiszed website **What do you dislike about Mouseflow?** Outdated appearance, and sessions (for example, with the starter plan) are recorded within a short period rather than spread troughout the month **What problems is Mouseflow solving and how is that benefiting you?** that you can see where people drop off **Official Response from Kae Schrattenholzer:** > Thank you for taking the time to share your feedback! We're glad to hear you find Mouseflow easy to use and well-organized. We appreciate your thoughts on the apps appearance and we’ll share this with our team as we work to improve the experience. Regarding your point on sessions, there are a few ways to manage your session usage so you have control over how quickly sessions are used including our Recording Rate, and Session Limit features(which I'll link some info about below). If you have any further questions or insights, feel free to reach out to us at support@mouseflow.com. We're here to help! ### 7. Mouselfow gives me clarity with the data they are collecting **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline P. | Owner, Author, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Mouseflow?** Mouselfow is easy to set up and use, especially for someone like me that is not working in the technical field. I am comfotable using it and reading the data, looking at it daily. **What do you dislike about Mouseflow?** Have not found any dislikes yet. But I am also new to Mouselflow. **What problems is Mouseflow solving and how is that benefiting you?** It helps me get data to figure out where I can do better so customers like what they see and buy more easily. **Official Response from Kae Schrattenholzer:** > Thank you for your feedback! We're happy to hear that Mouseflow is user-friendly and helpful in improving your customer experience. If you encounter any issues, have suggestions, or want to know how to get more out of your Mouseflow experience, please let us know. Thanks for choosing Mouseflow! ### 8. A great tool for diagnostics & always improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Mouseflow?** Mouseflow has a great resource in being able to watch our users interact with our website. We are especially looking forward to the new Journeys feature which provides a deeper analysis on the user journey. It's easy to use & navigate, and you can easily implement onto your website via Google Tag Manager. We have an excellent support contact who has walked us through the features & provides additional advice on how to get more out of the product. **What do you dislike about Mouseflow?** It would be great if the Funnels feature had the option to view based on an open funnel rather than closed only. Also, if we could use tags/variables etc in our funnel creation instead of just URLs. **What problems is Mouseflow solving and how is that benefiting you?** We mostly use Mouseflow to help us determine causes behind dips in performance & look for feature improvement opportunities. **Official Response from Kae Schrattenholzer:** > Hi there - thank you for the thoughtful review! We’re excited that Mouseflow is making a difference for you in diagnosing performance issues and spotting improvement opportunities on your site, and so glad you’re finding the Session Replays helpful. Your feedback on the Funnels feature and the ability to use tags and variables is really appreciated — we’ll pass this along to our product team as we’re always looking for ways to improve. If you have any other feedback, or questions about how to get the most out of Mouseflow, reach out to our Support Team at support@mouseflow.com - we're here to help.💪 Thanks again for sharing your insights with the G2 community! ### 9. First-time User **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff W. | Editor In Chief / Mechanical Engineering magazine, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Mouseflow?** I like getting granualr data on how users are interacting with our digital magazine. **What do you dislike about Mouseflow?** Not sure about how much customization is available. **What problems is Mouseflow solving and how is that benefiting you?** Trying ti determine how long articles should be. **Official Response from Kae Schrattenholzer:** > Hi Jeff – Thanks so much for sharing your experience as a first-time user! 🌟 It’s great to know that Mouseflow is giving you those detailed insights into how users are engaging with your site. If you’d like to learn more about customization options, our Help Center has some great resources 📖, and our support team is always here if you want to chat through any questions(support@mouseflow.com)! Thanks again for sharing your feedback with the G2 community! ### 10. Good for identifying customer interactions with our site **Rating:** 4.0/5.0 stars **Reviewed by:** Filip G. | E-commerce assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Mouseflow?** Mouseflow is great for gaining an insight into how users interact with our site. It helps us identify hurdles and potentially uninuitive design choices in our customer journey. **What do you dislike about Mouseflow?** The friction feature is a bit wonky. Regular customer behavior oftentimes gets misidentified as friction. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helped us gain a better understanding of the customer journey on our site. ### 11. Mouseflow making a huge difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Mouseflow?** The ability to identify customers who have friction within our store and be able to resolve queries quickly. **What do you dislike about Mouseflow?** Funnels are slightly limited and could be better **What problems is Mouseflow solving and how is that benefiting you?** Mouselfow is allowing us to track customer segments and identify challenges they have. Its been helpful to share sessions internally with our customer care team to show what a customer is doing on our site so we can provide 1-1 support. **Official Response from Kae Schrattenholzer:** > Thanks so much for sharing your experience! 🌟 We’re thrilled to hear that Mouseflow is making an impact by helping identify and address friction quickly. Sharing sessions internally sounds like a fantastic way to enhance your customer care process. We appreciate your feedback on Funnels and will pass this along to our product team as we continue to improve. If you ever have additional thoughts or suggestions, don’t hesitate to reach out to our support team at support@mouseflow.com. Thanks again for your thoughtful review! ### 12. One of the most practical and efficient user analytics tools on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Hiago C. | Design Ops Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Mouseflow?** The part I like most about Mouseflow, besides its ease of use, is being able to integrate all the websites into a single account with a single payment. With other tools, you have to create a plan for each site, which becomes unfeasible for companies that manage more than one URL. "Their customer service is also excellent, always faster to respond and help. **What do you dislike about Mouseflow?** The only thing I would improve in Mouseflow today is to make the control of traffic and credits between sites more intuitive. Instead of setting it by percentage, it could be easier to set 'stop recording after X sessions. **What problems is Mouseflow solving and how is that benefiting you?** It has helped us a lot in observing user behaviors. Since we operate in an educational setting, there are many bureaucratic hurdles in conducting continuous tests directly with users. Mouseflow helps us understand small behaviors within the platform. **Official Response from Kae Schrattenholzer:** > Thanks for the thoughtful review! We’re glad to hear that Mouseflow has been easy to use and the ability to integrate multiple websites under one account has been valuable to you. We're also thrilled to know that our customer service has been responsive and helpful—supporting our users is our top priority! Regarding your feedback on traffic and credit control, I wanted to note that Mouseflow does offer the ability to set a Recording Limit in your account settings. This feature allows you to specify the number of sessions you'd like to record before automatically pausing recordings on your account until the limit is deleted or re-set. We hope this helps make managing your recordings even easier! If you have any other suggestions or questions, don't hesitate to reach out. We’re always here to help. Thanks again for choosing Mouseflow! ### 13. Simple way to get great insights **Rating:** 4.5/5.0 stars **Reviewed by:** Tom V. | Conversion specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Mouseflow?** The tool is easy to use and user friendly. It contains enough features to give enough insights for an analysis of our websites. **What do you dislike about Mouseflow?** We have to manage our sessions so we don't run out of sessions after a couple of days. **What problems is Mouseflow solving and how is that benefiting you?** We get some useful insights in how consumers are using our website, how certain elements are used and which elements can be improved. We also can ask input from our consumers and in that way get to know which information we are lacking. **Official Response from Kae Schrattenholzer:** > We’re so happy to hear that you find Mouseflow easy to use and packed with enough features to give you the insights you need to analyze your website’s performance. We understand the importance of managing sessions carefully, especially if your site experiences high traffic. While you may already be familiar with this, I’d like to highlight a few features that can help you make the most of your session quota. Our Recording Limit feature allows you to set a specific number of sessions to be recorded before automatically pausing, ensuring you stay in control of usage. Additionally, you can adjust the Recording Rate to track a percentage of sessions, and use Page settings to record only the most valuable pages—helping you conserve sessions while still capturing key insights. It’s fantastic that you’re using these insights to improve website elements and gather feedback directly from your consumers—that’s exactly what Mouseflow is designed for! We’re thrilled it’s helping you identify areas for improvement and better understand your users. Thanks again for sharing your experience with the G2 community! If you have any questions or need assistance, don’t hesitate to reach out. We’re always here to help! ### 14. Awesome Session Replay feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Mouseflow?** Their Session Replay helps in understand all user movements and actions. This helps us read the user action much better and make critical decision in adding changes. I check recording daily to improve the product. Session Replay was very simple to integrate with their single piece of code to implement. Thanks for such an awesome feature. **What do you dislike about Mouseflow?** Debugging capabilities for issue tracking **What problems is Mouseflow solving and how is that benefiting you?** As a user, Mouseflow helps me understand how other users are interacting with the website I'm using. By visualizing click heatmaps, scrollmaps, and session replays, I can see where people are having trouble or what they're most interested in. This information can help the website developers improve the user experience and make the site more intuitive and user-friendly. ### 15. Very insightful for session replays and UX research, easy to track very specific pages **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Founder and Lead Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Mouseflow?** It's very simple to set-up and manage what pages and variables are being tracked. **What do you dislike about Mouseflow?** Sometimes there are technical issues that take a day or two to resolve but Mouseflow's customer support team is usually very helpful **What problems is Mouseflow solving and how is that benefiting you?** Understanding how users are navigating through our site and gathering data and insights about various UX updates **Official Response from Kae Schrattenholzer:** > Thank you for sharing your experience with Mouseflow! It's great to hear that you find it simple to set up and manage tracking for specific pages and variables - and is helping you understand user navigation on your site. We apologize for any technical issues you've encountered, and we're love to hear that our customer support team has been helpful in resolving them! If you ever need further assistance or have any feedback, don't hesitate to reach out - we're here to help! ### 16. MOUSEFLOW ADVISOA RECO **Rating:** 4.5/5.0 stars **Reviewed by:** Emil S. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Mouseflow?** To see our customers usage, and to see how many visitors. **What do you dislike about Mouseflow?** Actually nothin, only in our starting fase. where it could take a little time to understand everythin - but offcourse **What problems is Mouseflow solving and how is that benefiting you?** for us its essentiel too see our customers and new customers usage and ofcource also the traffik which its much easier than other. ### 17. Great product & even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Matej K. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Mouseflow?** Mouseflow is a great all-around behavior analytics platform that offers some great features like tracking JS elements. We have selected it based on our concrete use case and it was a clear winner for us. On top of that, their support is great. They are able to communicate fast, and also they are able to push fixes to their software very fast. And that's not very common. **What do you dislike about Mouseflow?** The only thing that I don't like is the way their pricing plans are positioned. I would suggest to add billing based on the real usage, rather than having plans with fixed monthly recordings. **What problems is Mouseflow solving and how is that benefiting you?** We came to the point where we had to understand how users interact with our website. Even though that there are multiple tools, and also some of them are completely free, we have picked Mousfeflow because it was the only tool that was able to track JS in our website menu. Besides that, it's simple, easy to integrate and provides a lot more data that we are able to analyze. **Official Response from Salma Hussien:** > Hey Matej! 🌟 Thrilled you're loving Mouseflow and finding our support great! Your feedback on our features and speedy fixes is exactly what we aim for in Mouseflow. 🚀 We hear you on the pricing; Please reach out to our support team at: support@mouseflow.com - to share your idea with us in more detail. Thanks for choosing Mouseflow and for your feedback. 🤩 Cheers, Salma ### 18. Mouseflow is very helpful product **Rating:** 5.0/5.0 stars **Reviewed by:** Jaipal S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Mouseflow?** We have been using Mouseflow since 2018 and it is an advantageous product for understanding your customer interaction with your product. you can see device-wise interaction. understand in case of any friction on the page. create funnels as per your business requirements. the overall process of implementation is quite simple - easy to integrate. **What do you dislike about Mouseflow?** I don't see any dislike in mouseflow products as per our experience. **What problems is Mouseflow solving and how is that benefiting you?** We are getting proper information on Customer interaction with the product, which is impossible by any other tool. **Official Response from Kae Schrattenholzer:** > Thank you for your feedback! We're glad to hear that Mouseflow has been easy to integrate and is giving you valuable insights into the customer interactions on your site. If you have any questions - please don't hesitate to reach out to our support team. We're here to help! We appreciate your support! ### 19. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Grega P. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Mouseflow?** Gives me unique insight how our wesite is used and where we have problems. **What do you dislike about Mouseflow?** Nothing. It does everything it is supposed to. **What problems is Mouseflow solving and how is that benefiting you?** Identifiing problem areas **Official Response from Kae Schrattenholzer:** > Hi Grega - thanks for taking the time to share your experience! We’re really glad Mouseflow is giving you those unique insights to spot problem areas on your site. It’s always our goal to make data actionable, so it’s great to hear it’s working well for you. If you ever want to explore more features or need specific tips, feel free to reach out to our Support team at support@mouseflow.com! ### 20. Heatmaps, recordings, and strategy help all for a great price! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey o. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Mouseflow?** While Mouseflow does have incredible heatmap capabilites, recording, feedback, and so many other features, it is really the customer support that has been the best thing about Mouseflow. In marketing, we tend to get a ton of questions about how things are performing and while I'm in Mouseflow every day, there is sometimes where I have more questions. Our customer reps as well as the support team always answer me within hours. It's incredible. They've been so helpful and all for a great price. Can't recommend enough! **What do you dislike about Mouseflow?** The only thing missing for me from Mouseflow would be an aggregate of the behavior without having to create a journey. It would be helpful to show "most people actually go from the homepage to pricing and THEN product pages" or something more along those lines in a dashboard format. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is giving us a better view into customer journey and customer actions while we still work through the kinks of GA4. We'll still be using Mouseflow so we can dive into performance deeper and see the next journey of users. **Official Response from Lindsay Taylor:** > Hi Kelsey 👋 Thank you for sharing your feedback on Mouseflow! We are so incredibly happy to know how much value you've found from our Support team! We're here to make sure you get the most out of the platform, understand your customer data, and of course answer any questions you have along the way. 💪 We absolutely hear you on wanting an aggregate view of customer behavior and customer journeys across your site. I know our team is hard at work to develop features that will support this, but we're always open and eager to receive direct feedback! You're welcome to share your ideas with us at support@mouseflow.com Thank you again! ### 21. Insightrich & intuitive with high data privacy standard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Mouseflow?** - easy to integrate & implement (in our case via Tealium) - intuitive interface - responsive and motivated customer sales & service team - session recordings are almost addictive to watch - really like the livestream feature - high focus on customer privacy related topics - easy to customize custom tags, which makes filtering session recordings white easy We have been using it daily to be up to date. **What do you dislike about Mouseflow?** No general deal breakers. Some things I would wish to see in the future: - extended possibilities to customize dashboards for a quicker overview - extended targeting possibilites for feedback feature without the need for coding **What problems is Mouseflow solving and how is that benefiting you?** Session recordings provide a more detailed and granular view of the customer behavior on our website and checkout. Gain specific customer feedback on selected sections on our website. Different types of heatmaps enable us to get a differenciated idea of customer behavior. **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you for taking the time to share your experience with Mouseflow! It's great news hearing how Mouseflow has become a daily tool for you and your team! Especially how valuable our recordings have been to gaining insights on your customer behaviors, receiving customer feedback, and of course—identifying different trends with our Heatmaps! We absolutely hear you on wanting more possibilities with our Dashboards, and no-code targeting options for our Feedback Surveys. Our team is always interested to hear on how we can improve our product! If you have any additional ideas, don't hesitate to email our team at support@mouseflow.com Thank you again! ### 22. Cost Effective CRO tool **Rating:** 4.0/5.0 stars **Reviewed by:** Yash B. | Senior Assocaite, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Mouseflow?** Cost Structure Self Serve Motion Ease of Use Configuration **What do you dislike about Mouseflow?** Flexibility to track Form Submissions Comprehending the form analysis data **What problems is Mouseflow solving and how is that benefiting you?** Improving the conversion rate ### 23. The Heatmap tool is just one of many great features **Rating:** 4.5/5.0 stars **Reviewed by:** Markus M. | Growth Hacker, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Mouseflow?** Mouseflow has an amazing customer support, it is super simple to implement and, at the same time, offers nearly endless flexibility when it comes to building custom solutions, such as tags and variables. I especially like their heatmap tool as it not only has various views (by clicks, scroll, attention, movement), but a "live" view in which you can interact with your website and see heatmaps for different states of the page. This helps a lot when your page has modals or elements that can be expanded. **What do you dislike about Mouseflow?** Stability of recordings and reliability on exact numbers are not always 100% **What problems is Mouseflow solving and how is that benefiting you?** Before Mouseflow, we were only able to deliver reports rather than analysis. Mouseflow gives us in depth insights into how our users interact with our digital services. **Official Response from Kae Schrattenholzer:** > Thank you for the review! We're excited to hear that Mouseflow's flexibility and ease of implementation are helping you create custom solutions. We're especially glad that heatmaps are making a difference for your site analysis. We really appreciate your feedback on the stability of recordings and reliability of numbers. If you ever encounter any issues with these, please don't hesitate to reach out to our support team — we’re here to help. Thanks again for being a part of the Mouseflow community! ### 24. Good tool for tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Mouseflow?** Live mode is the easiest way to visualize the user's click intent. It helps a lot. **What do you dislike about Mouseflow?** For now, everything is fine. Any problem they have quick customer service to assist. **What problems is Mouseflow solving and how is that benefiting you?** Discover the sections of the website that receive the most traffic to know where to focus in order to optimize content. **Official Response from Kae Schrattenholzer:** > Thank you for sharing your experience! It’s great to hear that Live mode has helped you visualize user intent and identify areas to optimize your content. We’re also glad to hear you’ve had a good experience with our customer service team! If you have any additional feedback or need assistance, feel free to reach out by chat or at support@mouseflow.com. We’re here to help. ### 25. Brilliant feature set and spot on customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Founder, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Mouseflow?** We recently moved our 3 brand sites from Hotjar to Mouseflow. We've been using Hotjar for years but recent pricing changes made us look at the market - and I am glad we did. Not only did we get a lot more value for our money we also got a tonne more features. Customer support and onboarding has been great, and we love the fact they are EU based like us. Switching over has been relatively painless, just 1 tracking code for our 3 sites and then some implimentation inside mouseflow. Our team of product mangaers and designeres are loving it so far (3 months in). **What do you dislike about Mouseflow?** A little more control on how we balance our session credit usage between our sites would be great. **What problems is Mouseflow solving and how is that benefiting you?** Helping is view sessions of our users to see how they are getting on in our purchasing journey. **Official Response from Lindsay Taylor:** > Hi Rob 👋 Thrilled to hear that the move from Hotjar has not only given you more value for your money but also brought your team a ton of new features! Understanding how your users navigate the purchase journey is a HUGE win, and we'll happily let our Support team know of your seamless experience onboarding with us. 💪 With regards to controlling your recording credit usage—if you haven't seen yet, we offer a number of ways to do this including: monthly limits, recording rates, recording based on user actions, and so much more. I'm sharing a few resources for you here: https://help.mouseflow.com/en/collections/2470669-defining-recording-rates Don't hesitate to email us with additional feedback or questions at any time (support@mouseflow.com). Thank you for sharing your experience & we can't wait to hear what else you accomplish with Mouseflow! ✨ ### 26. Session replay review **Rating:** 4.0/5.0 stars **Reviewed by:** Elisabetta F. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Mouseflow?** Being able to get qualitative insights on consumers in a quantitative way. It is an intuitive tool that provides more information on how consumers interact with our page/brand. **What do you dislike about Mouseflow?** It would be nice to have more intuitive filters (for example filter only on the ones that have checkout). It is possible but it took me some time to understand how to get there. **What problems is Mouseflow solving and how is that benefiting you?** It is giving me insights on how to optimize our pages. The only downside is that it requires some time to watch the recordings which is why I love the heatmap option, it provides very quick and easy to understand consumer insights. **Official Response from Lindsay Taylor:** > Hi Elisabetta 👋 Thank you so much for sharing your Mouseflow experience with the G2 community! We're thrilled to learn how intuitive you've found Mouseflow. In addition, how valuable the insights have been in better understanding consumer engagement with your brand. 💪 We'd love to hear your thoughts & feedback on how we can better improve our filtering options within the app! You can send our team an email at support@mouseflow.com. Cheers! ### 27. New Mouseflow User **Rating:** 3.5/5.0 stars **Reviewed by:** Joe V. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Mouseflow?** I like the idea of being able to learn how people are using the pages I create so I can improve them. **What do you dislike about Mouseflow?** Haven't used it enough to dislike anything. **What problems is Mouseflow solving and how is that benefiting you?** I didn't have anyway to know how users were interacting with my landing pages. **Official Response from Kae Schrattenholzer:** > Thank you for sharing your experience with Mouseflow! We're glad to hear that you find value in understanding how users interact with your pages to make improvements. If you have any questions or need assistance as you continue to explore and use Mouseflow more, please don't hesitate to reach out to the team in Support! Thanks for choosing Mouseflow! ### 28. Quick and easy way to see what's actually happening **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Mouseflow?** Easy for the team to pick up with very little introduction to the tool. **What do you dislike about Mouseflow?** Sometimes pages or elements aren't displayed correctly. **What problems is Mouseflow solving and how is that benefiting you?** Allows us to see how users interact with a partiular view or flow. **Official Response from Dorothea Gam:** > We're glad to hear that Mouseflow has been easy for your team to pick up and use! ### 29. Very Useful Business Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** Mouseflow has very useful functionality with being able to replay a session and see how users interacted with our website. It is very intuitive and easy to use as well. **What do you dislike about Mouseflow?** If I had one critique about Mouseflow, it would be that I would like if the options to jump to different screens wouldn't require using a drop down to be able to skip ahead. Occasionally, when I go to jump ahead to different screens in the interaction, if I am not quick enough, it will refresh and I will lose my place on the screen. **What problems is Mouseflow solving and how is that benefiting you?** Being able to see the customer interaction on our website and track how things were entered, in the event of information gaps in the final product we receive. **Official Response from Salma Hussien:** > Hi there! 👋 Thanks for your detailed review! We're glad to hear that you find Mouseflow's session replay helpful in understanding user interactions on your website. 🤩 We appreciate your feedback on the navigation options within our tool. Have you tried using our fast-forward instead? If not and you want to start using it instead of the drop-down option, then please reach out to our support and they can assist you in allocating it, otherwise, you can check this helpful guide here: https://help.mouseflow.com/en/articles/4296061-the-session-replay-and-playback-window Thanks again for your support and feedback! ✨ Cheers, Salma ### 30. Very happy with the Mouseflow platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** The main thing I love about Mouseflow is the support. They are always willing to dig in and help with technical solutions rather than just quick simple answers. The platform also has a lot of features compared to similar tools. I would say I use the heatmap tool the most frequently to be able to see what features people are clicking on the most. The tool was super easy to implement even though we have a custom form. The support team was able to help out. **What do you dislike about Mouseflow?** The platform UI doesn't look super modern but they are working on it! **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow allows us to see where users are experiencing issues on our website so that we can fix the problem quickly. **Official Response from Salma Hussien:** > Hi there! 👋 Thanks for sharing your feedback and the shoutout to our Support team - We are very happy to hear that! 🤩💪 It is great that you're finding the heatmap tool especially useful for identifying popular features on your site. We appreciate your feedback on our platform's UI. If you have more detailed feedback then please do not hesitate to share it out with us so we can share it with the relevant team. 🙌 If you have any further suggestions or need assistance, please don't hesitate to contact us at support@mouseflow.com. Cheers, Salma ### 31. Easy to use and great data to have for any site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mouseflow?** Mouseflow is great to get both page recordings and heatmaps. I like how easily it is to integrate with any website platform and it starts working right away. **What do you dislike about Mouseflow?** No complaints. It's lightweight software and I highly recommend it. **What problems is Mouseflow solving and how is that benefiting you?** I'm able to see what users are doing/interacting with on my website in addition to traffic data. I'm also able to see drop-off on the page using heatmaps to create more engaging content. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your Mouseflow experience with the G2 community. We are very proud to have a lightweight script that starts delivering data and recordings almost instantly and without any hassle. If you need any assistance in the future, please reach out to our support team. They'll be happy to help! ### 32. Great, intuitive user interface **Rating:** 4.0/5.0 stars **Reviewed by:** natalie y. | Content Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Mouseflow?** Intuitive dashboard helps me get to what I need quickly and easily **What do you dislike about Mouseflow?** The date selection auto-defaults and doesn't always display all of the data findings. I have to remember to reset manually so that I can view all of the findings available. **What problems is Mouseflow solving and how is that benefiting you?** If folks are scrolling pages, setting benchmarks ahead of website redesigns, get insight into what folks are clicking through to on the site the most. **Official Response from Kae Schrattenholzer:** > We're so happy to hear that you find the dashboard intuitive and easy to navigate—our goal is to make sure you can access the insights you need quickly. Regarding the date selection default, we understand how that can be a bit frustrating. If you need any assistance ensuring all your data is visible, or run into any issues, please don’t hesitate to reach out to our Support team— we'll be happy to take a look! It’s great to know that Mouseflow is providing valuable insights for your website redesigns. If you have any other questions or need support, we’re here to help! ### 33. Using Mouseflow has been transformative for understanding user behavior and improving website UX. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** The comprehensive session replay feature in Mouseflow is invaluable. It allows me to see exactly how users interact with our web application, providing insights that were crucial for optimizing the user experience. The heatmaps are particularly helpful in identifying areas where users click the most, enabling targeted improvements in our desing refresh. **What do you dislike about Mouseflow?** The learning curve can be steep, especially for new users. It takes some time to fully grasp all the functionalities and integrate them effectively into our workflow. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow addresses several issues related to website user experience and analytics, by providing detailed session replays and heatmaps, it helped us identify user behavior patterns, painpoint areas where users may be experiencing difficulties, and understand what content is most engaging. ### 34. Great software and easy to set up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Mouseflow?** The ability to set it up quickly and have a lot of nice tracking options **What do you dislike about Mouseflow?** Its a bit expensive for what it does, but i dont think its much more expensive then the competition. **What problems is Mouseflow solving and how is that benefiting you?** Giving us insight into our users actions and clicks **Official Response from Kae Schrattenholzer:** > Thanks for taking the time to share your thoughts! It’s great to hear that our quick setup and tracking options are providing helpful insights into user actions and clicks. We know pricing is always a factor, and we’re always working to ensure Mouseflow delivers solid value. If there is ever a feature or data point you’d like to explore more, feel free to reach out to our support team at support@mouseflow.com. We appreciate your feedback and are here to help however we can! ### 35. good price for really useful information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Mouseflow?** I like seeing the heat maps so when I do AB tests on my webpage I can see how people are interacting with different variants of the same webpage. This has helped me optimize my sales pages with a lot of data I wouldn't otherwise have **What do you dislike about Mouseflow?** There's a tiny bit of a learning curve to get it up and running. It's not super complicated and once you get it, things are pretty straightforward **What problems is Mouseflow solving and how is that benefiting you?** It's letting me know where on my landing pages people tend to drop off so I can optimize that part of the page **Official Response from Kae Schrattenholzer:** > Thanks for sharing your experience! It’s great to hear Mouseflow’s heatmaps are helping optimize your sales pages and get valuable insights for your AB tests. If you ever have questions or want tips on getting even more out of Mouseflow, check out our Help Center resources or reach out to us at support@mouseflow.com. We’re happy to help! ### 36. Very useful tool for insight info **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Mouseflow?** I can see the users experience and solve any issues **What do you dislike about Mouseflow?** The new upgrades have been not to my likeing. **What problems is Mouseflow solving and how is that benefiting you?** Visitors experience insight and issues **Official Response from Kae Schrattenholzer:** > Thanks for your review! We’re so glad to hear Mouseflow is helping you gain valuable insights into your users’ experience and resolve issues effectively. We understand that not every update will be a perfect fit for everyone, so if there’s anything specific about the recent changes that you’d like to share, we’d love to hear your feedback. Feel free to reach out to our support team at support@mouseflow.com—we’re happy to help! Thanks again for your review and for being part of the Mouseflow community. ### 37. Key tool in our marketing tech stack! **Rating:** 4.5/5.0 stars **Reviewed by:** Keshav A. | Paid Media Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** UX is refined and easy to implement and use, works well with A/B testing tool leveraging the tags/variables feature, resource hub is rich of content **What do you dislike about Mouseflow?** Pricing is bit on the higher side. Would have loved if Mouseflow had A/B testing tool within the product. Secondly an archieved page design is not saved by Mouseflow, we have manually save screenshots of heatmaps to compare later. **What problems is Mouseflow solving and how is that benefiting you?** Visibility of user behaviour on page. Behaviour of paid media sourced traffic. Hypothesis validation. **Official Response from Salma Hussien:** > Hi Keshav! 👋 Thanks for sharing your thoughts! We're glad to hear that you're finding our UX easy to use! 💪 We understand your concerns about pricing. We offer a variety of plans tailored to different needs and budgets, so please contact us and we'll help you find the perfect fit! Regarding the internal A/B testing tool, we appreciate your feedback and are considering it. Meanwhile, our platform integrates with many A/B testing tools that you can utilize. Also, we’re here to assist you with comparing old and new page designs — just drop us a text at support@mouseflow.com or through our chat widget. 😊 Thank you again! ✨ Cheers, Salma ### 38. Works very well for it's purpose to track agents entering data. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian W. | Underwriting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** Easy to use. Shows exactly what an agent is entering and we are able to track errors. **What do you dislike about Mouseflow?** Doesn't catch all recordings and having some issues with getting ****** in fields that we can't figure out. Something changed with our whitelisted and excluded data fields, but we didn't change it. **What problems is Mouseflow solving and how is that benefiting you?** Helps to understand any issues an agent may have entering data. We can also see if an agent is backtracking and changing items to get something to fit. **Official Response from Salma Hussien:** > Hi Brian! 👋 Thanks for sharing your experience with Mouseflow. We're happy to hear that Mouseflow is easy to use and effective in tracking agents for you. 💪 Regarding your concerns about issues with data masking in fields, it's important to note that Mouseflow masks keystrokes by default to prevent the collection of personally identifiable information (PII). If keystrokes are appearing masked in fields that do not collect PII, you can easily whitelist these fields to capture the needed data. For guidance on how to adjust these settings, please check out our documentation here: https://help.mouseflow.com/en/articles/4263776-excluding-masking-and-whitelisting-content-via-the-visual-privacy-tool We appreciate your feedback as it helps us improve. If you need more personalized assistance, don’t hesitate to reach out at support@mouseflow.com. 🙏 Thanks again for choosing Mouseflow! Cheers, Salma ### 39. Great alternative to Hotjar **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Mouseflow?** Easy, simple and intuitive to use. I like the dashboard **What do you dislike about Mouseflow?** Could do with a slight UI refresh some of the elements are hard on the eyes **What problems is Mouseflow solving and how is that benefiting you?** To understand user behaviour and help plan onsite optimisations ### 40. Great tool for insight on conversion - INVALUABLE! **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Mouseflow?** Overall, Mouseflow is an invaluable asset for anyone looking to optimize their website. It offers exceptional ease of use, robust features, and top-notch support. Implementing it has been a game-changer for our web performance analysis, and we highly recommend it to businesses seeking to enhance their online presence. **What do you dislike about Mouseflow?** The system is missing IP information - we need visitor IP information **What problems is Mouseflow solving and how is that benefiting you?** User behavior and buyng habits - it helps us to understand where there may be barriers to sale when we introduce new functionalities. The system also shows whether or not part of the chain is not working....when we have low sales we can quickly check if everything is working on all of the various system that are used by the user simply by watching their behaviors. **Official Response from Lindsay Taylor:** > Hi Shannon 👋 Thank you for taking the time to share your experience with Mouseflow! We're thrilled to hear Mouseflow has been a game-change for your web performance, and that you've found great value in both our features & Support team. Not to mention, using Mouseflow to quickly identify any barriers in your sales funnel, or issues with new functionalities. Amazing! 💪 We appreciate your honest feedback regarding missing IP information. Mouseflow does not store or collect visitors' IP addresses in order to ensure all users are compliant with privacy regulations, and Internet Privacy rules. Most importantly, we did this to ensure the safety & security of all users. Sharing our Privacy Policy for more information: https://mouseflow.com/legal/company/privacy-policy/ I know our Support Team has reached out with more information. Don't hesitate to reply back with any additional questions or feedback for our team. ### 41. Used mouseflow for the past 4 months **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Mouseflow?** What stands out most about Mouseflow is its intuitive, user-friendly interface, which makes navigating through the platform seamless for users of all skill levels. Additionally, the detailed analytics provided by Mouseflow offer deep insights into user behavior, enabling website owners to make informed decisions to optimize their site's user experience and improve conversion rates. **What do you dislike about Mouseflow?** One limitation of Mouseflow is the absence of direct integration with Webflow, which could streamline workflows for users who rely on both platforms. However, this issue can be effectively mitigated by implementing Tag Manager, offering a straightforward solution to integrate Mouseflow's functionalities within Webflow environments. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow addresses key challenges in understanding user behavior on websites, such as identifying usability issues, tracking visitor interactions, and optimizing conversion paths. By providing insights into how users navigate and interact with a site, it enables businesses to make data-driven decisions to enhance user experience, improve website design, and ultimately increase conversion rates. This benefits users by helping to pinpoint areas for improvement and implement targeted solutions, leading to a more effective and user-friendly website. **Official Response from Salma Hussien:** > Hi Daniel, Thank you for your detailed review! We're glad to hear that you are finding Mouseflow user-friendly and easy to navigate. Also gaining insights from your data and understanding your user behavior is exactly what we aim for! 🤩 Regarding Webflow integration, you can indeed add custom JavaScript to your Webflow website, allowing for easy installation of Mouseflow. This offers a flexible solution for leveraging our analytics within your Webflow projects. If you have any questions, then please reach out to our support at: support@mouseflow.com Appreciate your feedback and support! Cheers, Salma ### 42. Mouseflow and Influencing Content Strategy Decisions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Mouseflow?** Ease of use and ability to utilize multiple content analysis tools. Having the scroll meter functioanlity really helps us influence above and below the fold strategy decisions. Also, it is easy to review data and reporting. Overall, the tool itself is closely aligned with business needs making it one of my daily users. **What do you dislike about Mouseflow?** I think there is opportunity for improvement around report building and the flexibility to adapt reporting to the nature of the project/website/etc. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow allows us to watch how our users interact with our product and in turn allows the business to weigh priorities and guide strategies based on the data we receive. Essentially, we are informing UI and UX decisions through seeing how our customers interact with different parts of our product. **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you so much for sharing your Mouseflow experience with the G2 community! We're ecstatic to learn how Mouseflow has become one of your daily tools to address ongoing business needs! Not to mention, using our scroll functionality to make better strategic decisions for above & below your fold. 💪 We absolutely hear you on building and expanding our reporting tools. If you want to send our team an email (support@mouseflow.com), we'd absolutely love to hear your ideas & feedback for our app. Cheers! ✨ ### 43. Mouseflow review **Rating:** 5.0/5.0 stars **Reviewed by:** Murali G. | Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Mouseflow?** Session replays and filters. Heat maps helps to understand user behaviour. **What do you dislike about Mouseflow?** The UI is bit confusing and not easily accessible **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow solves the problem of analyzing and improving website user experience by tracking visitor behavior, identifying usability issues, and optimizing website elements for enhanced engagement and conversion rates. By providing insights into user interactions, Mouseflow helps businesses enhance user experience, detect issues, improve conversion rates, and optimize marketing efforts based on real user data, ultimately leading to better website performance and increased customer satisfaction. **Official Response from Lindsay Taylor:** > Hi Murali 👋 Thank you so much for taking the time share your thoughts on Mouseflow with G2! We love knowing that Mouseflow has helped solve the problem of analyzing and improving your user experience for the better! Not to mention, taking advantage of our tools to detect issues and improve conversion rates faster. 💪 If you have any specific feedback on how we can help enhance our UI—we're all ears! Our team would love to hear from you at support@mouseflow.com Thank you again! ✨ ### 44. Transparent UX-Results within one tool **Rating:** 4.0/5.0 stars **Reviewed by:** Desiree B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Mouseflow?** It creats a feeling of how the User interact with the website of our customers. I like most the custom tags, which helps me to verify the results and optimize the next steps. The software is easy to use and especially the customer service answers pretty fast and brings helpful content. The easy and fast integration makes it easy to use this tool. **What do you dislike about Mouseflow?** Some Heatmaps struggle with animations or overlays. It also exclude pages, which hasn't been excluded manually. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow shows deep insides about how the user interact with the website. Therefore I can extrapolate different optimizations, which we can sell to our customers as a next step. **Official Response from Salma Hussien:** > Hey Desiree 👋 It's great to hear that Mouseflow has been helping you by giving you a clear understanding of user interactions on your customers' websites. We are also happy to hear that you are finding our custom tag tool valuable fo you. 💪 Thank you for shouting out to our support team and pointing that Mouseflow is easy to use, this is exactly what we aim for! 🤩🚀 We hear you on the heatmap feedback, please reach out to our support team at: support@mouseflow.com as they will be able to help you with these issues on your heatmaps. Thank you for sharing your experiences and how Mouseflow is benefiting you! 🙏 Cheers, Salma ### 45. Use Hotjar instead, better product and service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** Not a huge amount to be honest, I'd suggest looking at alternatives like HotJar or Smartlook which I found easier to set up and with better data **What do you dislike about Mouseflow?** It's quite clunky to use and the funnel data didn't tally up with other data sources I use. They also don't send you auto-renew reminders and so I had a years subscription taken out in advance, that they weren't willing to refund on. I wouldn't mind so much but they don't even send auto-renew reminders. The product itself is below average, there are better solutions out there. **What problems is Mouseflow solving and how is that benefiting you?** I wanted to look at how we could optimise our site journey but it didn't give us the insights I was hoping for **Official Response from Salma Hussien:** > Hi there! 👋 I'm genuinely sorry to hear about your experience. If you're facing any challenges setting up Mouseflow, our Support team is here to assist you promptly. Just drop us a line at support@mouseflow.com, and we'll jump right in to help you get everything sorted out. As for the funnel data discrepancy, we're keen on investigating this further to ensure you're getting the insights you need. It would be great if we could connect for a quick meeting to walk through your setup and address any issues you're encountering. Your feedback regarding the auto-renew reminders is incredibly valuable, and I'll make sure to pass it along to our team for further consideration. Please feel free to reach out anytime if there's anything else we can do to improve your experience with Mouseflow. Cheers, Salma ### 46. The best software for heatmaps and recordings **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Mouseflow?** The friction score is awesome! Also the support is really nice. Before we always used Hotjar but Mouseflow is much better! We use this every day and is part of our CRO servives. The implementation is very easy. **What do you dislike about Mouseflow?** At this moment we don't have any dislikes! :-) **What problems is Mouseflow solving and how is that benefiting you?** User insight to optimze the website. **Official Response from Kae Schrattenholzer:** > We're thrilled to hear that you're finding value in Mouseflow, especially with the friction score and the ease of implementation. It's great to know we're a key part of your CRO services and daily operations - and that our support team has been helpful! If you ever have any questions or suggestions, feel free to reach out. Thanks again for taking the time to share your experience with the G2 community! ### 47. analyze website visitors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Mouseflow?** Mouseflow provides you with insights into the behavior of your website visitors. Through a simple menu, you can analyze what your visitors do and identify improvements to make your website more user-friendly. **What do you dislike about Mouseflow?** What is unfortunate about Mouseflow is that it is only available in English. Other than that, I have no complaints. **What problems is Mouseflow solving and how is that benefiting you?** We had a lot of website visitors, but conversion to the showroom was lacking. Mouseflow provided us with insights into when a visitor left the website and what they were actually looking for. **Official Response from Kae Schrattenholzer:** > Thanks for the feedback! We’re happy to hear Mouseflow has helped improve your website's user experience and conversions. Mouseflow is currently available in other languages, including German, Japanese, Spanish, and French. You can change languages in your profile settings! 😊 I'll link our Help Center article on this - but if you have any issue updating your account language, don't hesitate to reach out to our Support team. We're here to help. Thanks for being part of our community! ### 48. Mouseflow is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Mouseflow?** I really like the clean interface and simplicity while providing key insights on visitors interaction with our website. **What do you dislike about Mouseflow?** It can be a bit glitchy at times and I feel like there should be more features. **What problems is Mouseflow solving and how is that benefiting you?** We get to see how users interact with and exit our site which allows us to optimize for higher conversion. ### 49. Great choice for optimizing websites **Rating:** 5.0/5.0 stars **Reviewed by:** JJ R. | Sr. Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Mouseflow?** Low cost, easy to use, quick to setuo with WordPress. **What do you dislike about Mouseflow?** Would like to be able to exclude bot traffic easie. **What problems is Mouseflow solving and how is that benefiting you?** Website conversion rates ### 50. Great tool to understand your users and their experience on your website **Rating:** 4.5/5.0 stars **Reviewed by:** Thami R. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Mouseflow?** It helps me understand users who visit our company portals and their experience on these portals. **What do you dislike about Mouseflow?** The data I'm receiving on one of my subdomains doesn't match what Mouseflow is showing. It seems there's a glitche. **What problems is Mouseflow solving and how is that benefiting you?** It helps me understand visitor's user experience and provide data that helps me improve their frustrations in their journey. **Official Response from Kae Schrattenholzer:** > Hi Thami! 👋 Thanks for the shoutout and for sharing your experience with Mouseflow! We’re so glad to hear that our tool is helping you understand your users and improve their journey on your company portals. That’s what we’re all about! We’re sorry to hear about the data mismatch on one of your subdomains — we'd love to help you get that sorted out, so please don’t hesitate to reach out to our support team. 💪 Thanks again for your feedback! ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+12%3A46%3A57+-0500&secure%5Bsession_id%5D=018d530b-8181-42d2-aee8-787648c1880a&secure%5Btoken%5D=8b5677ee0736d27c80bf7a0c5fe9712e95a11bf4d939983e4b8d11d8847fb052&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (629 reviews)