--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-07-13' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users enjoy the **ease of use** of Mouseflow, simplifying insights gathering for enhanced marketing analytics and engagement. (44 reviews) - Users love the **user-friendly insights** from Mouseflow, enhancing marketing strategies and improving customer engagement significantly. (31 reviews) - Users value the **detailed insights from heatmaps** , enhancing their ability to improve site engagement and conversions. (26 reviews) - Users love the **session replay feature** of Mouseflow, which enhances understanding of user behavior and improves marketing strategies. (23 reviews) - Users find the **easy setup** of Mouseflow incredibly helpful for tracking and analyzing user behavior effectively. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users note the **lack of updated features** in Mouseflow, such as the outdated WordPress plugin and language options. (13 reviews) - Users express concerns about **lack of updates and features** in Mouseflow, impacting usability and functionality. (12 reviews) - Users find Mouseflow **expensive** , particularly for small businesses with limited budgets and traffic volumes. (10 reviews) - Users report **data inaccuracies** in Mouseflow, leading to unreliable insights and frustrating user experience. (9 reviews) - Users report **filtering issues** with Mouseflow, struggling to navigate session recordings and find relevant data effectively. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. A great alternative to Hotjar **Rating:** 5.0/5.0 stars **Reviewed by:** Josh L. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Mouseflow?** Super simple to use, I did not have to do any training to get started and understand the tool. It shows us lots across clicks, filtering on where the traffic came from, movement, scroll depth and more so we can make quicker changes to our website and improve. Also love the friction benchmark scores. Would definitely recommend this tool for marketers running a website and looking to optimise. **What do you dislike about Mouseflow?** Sometimes the heatmaps don't load the right URL/show the full page but it's minor. **What problems is Mouseflow solving and how is that benefiting you?** We needed to better understand what our traffic is doing on our website and how to improve. We can also see the quality of different channel traffic drivers versus organic. **Official Response from Lindsay Taylor:** > Hi Josh 👋 Wahooo thank you so much for sharing your experience with Mouseflow! We're so happy to hear how much you're loving all of our features, especially—filtering for traffic sources, seeing movement & scroll details, and friction scores! It's music to our ears knowing how simple it was to start understanding and gaining value from Mouseflow ASAP. 💪 If you're seeing any small layout issues with your static Heatmaps, you can always reload the Heatmap snapshot at any time. Just in case I'm sharing our guide on how to do this: https://help.mouseflow.com/en/articles/6915584-reload-your-heatmap-s-snapshot Regardless, we'd love to take a closer look at those Heatmaps for you and help troubleshoot. Feel free to send us an email at any time to support@mouseflow.com Thank you again! ✨ ### 2. An invaluable source of website insights **Rating:** 5.0/5.0 stars **Reviewed by:** James K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Mouseflow?** Thanks to Mouseflow, we're able to understand user behavior in a way that allows us to better meet their needs and offer them a better experience. And isn't that the point? Meanwhile, their customer support is often helpful and available. **What do you dislike about Mouseflow?** There are some areas of the UI on the admin side that could be easier to navigate and aggregate information. **What problems is Mouseflow solving and how is that benefiting you?** It's allowing us to improve our website experience for users and customers, helping us quickly identify points of friction that we can improve. **Official Response from Salma Hussien:** > Hey James! It's fantastic to hear that Mouseflow is helping you understand user behavior and improve their experience. 🚀 Thanks for the shout-out to our Support team! 💪 Your feedback about the UI on the admin side is noted—we're always looking for ways to improve and appreciate your input. If you have any specific suggestions on how we can make navigation easier or aggregate information more effectively, please feel free to reach out to our support team at support@mouseflow.com. We're here to help! Thanks for sharing your experience with us! Cheers, Salma ### 3. Amazing feedback tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Mouseflow?** - Customized dashboards to review my site's stats. **What do you dislike about Mouseflow?** The painpoint identification Ui and UX could be improved. It is hard to specifically see what the problem is. Easy to see that there is a problem though. **What problems is Mouseflow solving and how is that benefiting you?** -> Identifying UX issues -> Helping us improve the communications of our platform **Official Response from Kae Schrattenholzer:** > Thank you for sharing your feedback with us! We're thrilled to hear that you find Mouseflow's customized dashboards helpful for reviewing your site's stats. We understand the importance of making it easier for our users to pinpoint specific issues, and we are continuously working on enhancing our platform to provide a more seamless experience. We appreciate your input on the painpoint identification UI/UX and will definitely take this into consideration for future improvements. If you have any further suggestions or if there's anything specific you'd like to see improved, please feel free to reach out to us. Thank you for choosing Mouseflow! ### 4. normal **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Mouseflow?** explicit and detailed data about user experience **What do you dislike about Mouseflow?** everything is ok. I have nothing to add **What problems is Mouseflow solving and how is that benefiting you?** understanding of UX **Official Response from Kae Schrattenholzer:** > Hi there - thanks for sharing your experience with the G2 community!👋 We’re glad to know Mouseflow is providing valuable data for your UX needs. If there’s anything we can do to improve your experience further, or if you’re not getting the insights you're looking for, please don’t hesitate to reach out to our Support team at support@mouseflow.com. We’d be happy to help address any specific challenges and ensure you’re getting everything you need from Mouseflow. Thanks again for taking the time to share - your feedback is important to us, and we’re here to support you! ### 5. View of User Behavior on website **Rating:** 4.5/5.0 stars **Reviewed by:** Harshitha S. | Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Mouseflow?** Best about Mouseflow is that I am able to see customer feedbacks and with the feedbacks it is easier for me to find issues on the website while testing. **What do you dislike about Mouseflow?** There is nothing to dislike about Mouseflow. As I am an new user. **What problems is Mouseflow solving and how is that benefiting you?** The ability to see the customers behaviour on the website. **Official Response from Salma Hussien:** > Hi Harshitha! 👋 Thanks for your feedback! It's great to hear that Mouseflow's feedback feature is making it easier for you to spot issues on your website. 🚀 We're glad you're enjoying your experience as a new user. If you need any support or have questions as you explore more features, feel free to reach out at support@mouseflow.com. Cheers, Salma ### 6. Very good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Inhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Mouseflow?** The pricing is fair. It is easy to set up and you get great insights into the online shop and customer behavior, and it is GDPR compliant. **What do you dislike about Mouseflow?** So far, nothing negative has been noticed!! **What problems is Mouseflow solving and how is that benefiting you?** I want to know what is good and bad about my online shop so that I can further improve it. **Official Response from Kae Schrattenholzer:** > Thank you for the wonderful review! We're glad to hear that you find our pricing fair and that Mouseflow has been easy to set up, providing valuable insights into your online shop and customer behavior—all while being GDPR-compliant. If you ever need any assistance or have feedback, feel free to reach out to our support team. We’re here to support you as you continue to improve your online shop. Thanks for choosing Mouseflow! ### 7. Form Tracking and Recordings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** We have multiple company forms and we need to constantly improve them. Having Mouseflow in place allows us to control form tracking field-by-field, view recordings of users on our forms, and get analytics that normally require heavy dev involvement. Very easy to integrate and setup to track in "plain English" for my team. **What do you dislike about Mouseflow?** Managing credits and usage can be touchy and we have times when recording is not running until the next month of billing **What problems is Mouseflow solving and how is that benefiting you?** We needed in-depth user form analysis and the recordings and analytics provide that and more **Official Response from Salma Hussien:** > Hi there! 👋 Thank you for sharing how Mouseflow has been helpful in improving your company's form management and analytics! It's great to hear that our tool's ease of integration and straightforward tracking capabilities are making a significant difference for your team. 🤩💪 We understand your concerns regarding the management of credits and usage. We would love to have a chat with you regarding this topic, as we offer different options to delegate credits use and we can also discuss your current plan and compare it to your traffic volume. Please reach out to our Support team at: support@mouseflow.com. Thank you again for your feedback and for choosing Mouseflow! Cheers, Salma ### 8. Great tool for session recordings and click maps. Surveys capabilities could be better. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Mouseflow?** I've been using mouseflow every day for a while now. The feature set satisfies my needs as a product designer in a small startup (50-200 employees). I like to use the heatmaps and sessions recordings. The filtering and tagging capability is quite advanced here. I've never implemented or integrated mouseflow myself so cannot really reflect on that. Never had to contact customer support, which is a great thing. Never had an issue that large. **What do you dislike about Mouseflow?** I've been noticing the lack of survey capability. The base feature set is ok, however I would love to have some popular survey templates on hand, like CES, CSAT, Feedback, customer interview recruitment, etc. Now Mouseflow only offers NPS surveys. The placement of the surveys on the page is annoyiong. Takes a lot of space on mobile. **What problems is Mouseflow solving and how is that benefiting you?** Tracking the user experience, usability testing **Official Response from Salma Hussien:** > Hi there 👋 It's fantastic to see Mouseflow becoming a daily staple in your product design toolkit! We're very thrilled knowing our heatmaps and session recordings are hitting the mark, and fitting in so well with your workflow! 🌟 Your insights on the survey capabilities have certainly caught our attention. We're all about giving our users what they need. You can collect customers' feedback and create more steps and customization to your feedback, if you would like to have a chat about this, then please don't hesitate to reach out to our support at: support@mouseflow.com Thank you for your feedback and time! 🤩 Cheers, Salma ### 9. It works great! Can't wait to use the Behavior/User Journey Mapping tool when it's implemented **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Mouseflow?** Mouseflow offers a more indepth look at how users are working through a site than competitor analytics tools. As the UX/UI Designer on my team, I use the video recording and friction scores to help make informed decisions for our users and business. **What do you dislike about Mouseflow?** There is still alot of manual work needed to uncover user insights for certain things. I also wish their User Behavior/User Journey Mapping tool was available for all users already. That was a main reason we created an account with Mouseflow, so that was a huge let down being told we won't have access to it until later in the year. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps us see which areas of our business are doing well and which need to be refined, then allows us to create informed design solutions for those areas. **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you so much for sharing your feedback! Beyond thrilled knowing how helpful Mouseflow has been in informing design solutions, and identifying areas of the business to refine. We tend to agree our in-depth approach beats other analytics tools out of the water! 🌊 We're happy hearing how eager you are for some of our exciting new developments, and we're always looking for more feedback on what we can be doing better. I know our team would love to hear your thoughts on uncovering more user insights—please don' t hesitate to email us at support@mouseflow.com. Cheers! ✨ ### 10. Helps you make INSANELY nuanced CRO decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi W. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2024 **What do you like best about Mouseflow?** Recordings store a tremendous amount of data - sometimes we lose attribution and UTM details from Facebook ads, and we can often recover them in Mouseflow. Beyond that, though, it's very useful to watch recordings, see people's behavior, and adjust landing pages to improve conversion. **What do you dislike about Mouseflow?** Honestly, nothing that I can think of! It's easy to use, customer support is great, and we have been super happy. **What problems is Mouseflow solving and how is that benefiting you?** Improving conversion on landing and sales pages. It's helping us increase revenue. **Official Response from Salma Hussien:** > Hey Heidi 👋 Thank you for your amazing feedback! It's wonderful to hear how Mouseflow's recordings are providing you with valuable insights, especially in recovering those lost attributions from Facebook ads. 💪 We're happy to hear that you're finding Mouseflow easy to use and are satisfied with our customer support team! 🤩🚀 Your success in improving conversion rates and boosting revenue through informed adjustments to your pages is exactly what we aim to support with Mouseflow. Thank you for sharing your experiences. We look forward to continuing to provide you with a tool that meets and exceeds your expectations! ✨ Cheers, Salma ### 11. Best heatmap tool **Rating:** 5.0/5.0 stars **Reviewed by:** Akansha D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Mouseflow?** Mouseflow gives great insights and help with overall optimisation of our landing pages. The customer service is super helpful. It was easy to integrate mouseflow with Unbounce landing pages. **What do you dislike about Mouseflow?** The way the credits are used is not entirely transparent for the user **What problems is Mouseflow solving and how is that benefiting you?** The drop offs help in analysing and optmising the landing pages. **Official Response from Salma Hussien:** > Hi Akansha! 👋 Thank you so much for sharing your feedback with Mouseflow! It's great to hear that Mouseflow provides useful insights and helps with the overall optimization of your landing pages. I'm glad to know that our customer service has been super helpful and that integrating Mouseflow with Unbounce was easy for you. That is exactly what we aim for 🚀🎉 I understand your concern about the transparency of credit usage. To help clarify, I'm adding our help article here which explains how credits are being used: https://help.mouseflow.com/en/articles/4346074-how-are-credits-counted Thank you again for all of your feedback! 🚀 If you have any more questions or need further assistance, please don't hesitate to reach out to our support team at support@mouseflow.com. Cheers, Salma ### 12. Huge volume of data - incredibly helpful when parsed! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Mouseflow?** Honestly the recordings are amazing, I had no idea that was possible lol. I love that you can see so many different behaviors related to your customer and how it directly translates to actionable takeaways. **What do you dislike about Mouseflow?** There is soo much to analyze that I feel like I have to invest a good chunk of time to learning about the software in order to get the best value out of it. Also the interface is not intuitive to me. **What problems is Mouseflow solving and how is that benefiting you?** Why my customers are abandoning carts and what the most immediate improvements to the site I need to make are. **Official Response from Salma Hussien:** > Hi Nikki! 👋 I'm thrilled to hear you're finding the depth and detail in our recordings! It's great that they're providing you with actionable insights into your customers' behaviors. 🚀 I understand the challenge of navigating through a large volume of data. We're always working on making our platform more intuitive and user-friendly. Your feedback is invaluable in this process, and we have resources and support to help you maximize the value you get from Mouseflow, so please don't hesitate to reach out to our support team if you have any feedback or facing any issues at: support@mouseflow.com Thank you for your feedback and time! 🤩 Cheers, Salma ### 13. Excellent CRO analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo M. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Mouseflow?** Help me analyze the CRO, it's practical, what I need. **What do you dislike about Mouseflow?** I like everything a lot, I feel that it is a help. **What problems is Mouseflow solving and how is that benefiting you?** Funnel **Official Response from Kae Schrattenholzer:** > Thank you for taking the time to share your Mouseflow experience with the G2 community! We're thrilled to hear that you are able to use our tools to get insights that are valuable to your business. If you ever have any questions, don't hesitate to reach out to our Support team - we're here to help! ### 14. Very good, agile support and robust platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole . | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Mouseflow?** I think it's incredible the options we have within the heat map, page groupings, the fact that we can track the user's entire journey through recordings and the funnel, which is an excellent tool for our team. **What do you dislike about Mouseflow?** I believe that there are some points that still lack functionality for Mouseflow to be even more complete, a simple example, it is not yet possible to include links within the feedback, this is something very useful for us but it is not yet possible within the tool **What problems is Mouseflow solving and how is that benefiting you?** With mouseflow we can analyze users' use of our platform, how they are using it, identify usability problems, collect feedback from them, this helps us give the correct direction to our products **Official Response from Lindsay Taylor:** > Hi Nicole 👋 It's so exciting to hear how Mouseflow has been an excellent tool for your team in better understanding the user journey and, ultimately, building a better product! We'd love to hear your thoughts on where we can further improve our platform functionality. Definitely shoot us an email at support@mouseflow.com to share your feedback with our team. In the meantime (and in case you haven't already seen)—we offer a way to make advanced customizations of your Feedback Surveys, through a bit of coding magic: https://help.mouseflow.com/en/articles/5083253-advanced-customization-of-the-feedback-survey-s-appearance Thank you again for sharing your experience with Mouseflow! ### 15. The anti-Hawthorne effect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Mouseflow?** As a UXR, I run a lot of usability sessions but understand that what I'm seeing in session isn't the real deal. Mouseflow solves all of that. I love being able to rewatch session recordings and the pop-up surveys are very helpful. **What do you dislike about Mouseflow?** For a UX product, it's difficult to learn. The Feedback tool is difficult to use and organizing recordings can be a pain. **What problems is Mouseflow solving and how is that benefiting you?** The session recordings provide valuable data points without having to set up a session with users - it saves us money in the long run **Official Response from Salma Hussien:** > Hey there! 🌟 We're very happy to hear that Mouseflow is making a difference in your usability sessions and providing valuable insights into user behavior. 🚀 We understand your feedback about the learning curve and usability of the Feedback tool. If you have any specific suggestions or need assistance with your creating/editing your Feedback surveys then please feel free to reach out to our support team at support@mouseflow.com. We're here to help! Thank you for your time and for sharing your feedback with us! Cheers, Salma ### 16. Great product so much insight learned **Rating:** 5.0/5.0 stars **Reviewed by:** javier s. | digital marketing specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Mouseflow?** i really liked how user friendly it is for someone new to website a/b testing. **What do you dislike about Mouseflow?** They can improve on adding more features. **What problems is Mouseflow solving and how is that benefiting you?** i am able to see user behavior on the pages I design. **Official Response from Kae Schrattenholzer:** > Hi Javier - thanks for sharing your feedback! We're so happy to hear you're finding the platform user friendly and are able to use it to track behavior on your site. If you ever have questions about the features Mouseflow currently has, or have any feedback - reach out to us at support@mouseflow.com. We're here to help! ### 17. great product **Rating:** 5.0/5.0 stars **Reviewed by:** Yuri M. | Product Manager at Mazda, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Mouseflow?** real time date and analytics tha tI can see right awasy **What do you dislike about Mouseflow?** nothing. I thinik this is a great product and I like using it. **What problems is Mouseflow solving and how is that benefiting you?** I can make ux/ui changes easily by using your analyitcs. **Official Response from Lindsay Taylor:** > Hi Yuri 👋 Thank you so much for your feedback! We love hearing how easy it's been for you to make UX/UI changes because of Mouseflow! Not to mention, getting that valuable data in real-time. 💪 Cheers! ✨ ### 18. Good option created to discuss the up's and down's of a website **Rating:** 4.0/5.0 stars **Reviewed by:** Priyanka B. | Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Mouseflow?** Company will get to know what customer needs **What do you dislike about Mouseflow?** Nothing as of now as i am still a new user of it **What problems is Mouseflow solving and how is that benefiting you?** To find the user requirements or check any bugs if unnoticed **Official Response from Salma Hussien:** > Hi Priyanka! 👋 Thanks for sharing your initial thoughts on Mouseflow. We're happy to hear it's helping you understand customer needs and spot unnoticed bugs. 💪🤩 As a new user, if you have any questions or need assistance, feel free to reach out to us at support@mouseflow.com. We're here to help! Cheers, Salma ### 19. A lot of features but long learning curve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** A lot of features, the heatmap is especially valuable, as well as session replays and especially how Mouseflow speeds up the replay to focus on what matters **What do you dislike about Mouseflow?** Complex interface and high learning curve **What problems is Mouseflow solving and how is that benefiting you?** I like to understand which areas of my website need improving, what users tend to focus on and what they scroll past. With Mouseflow, I can enhance the user experience on the website and provide the right information. **Official Response from Lindsay Taylor:** > Hi There 👋 We greatly appreciate you sharing your experience with Mouseflow! It's so wonderful to know how much Mouseflow has enabled you to understand what parts of your website need improving - allowing you to enhance the overall user experience! Music to our ears! 🎶 We can certainly understand there's a lot Mouseflow has to offer, and navigating this data can be a bit overwhelming. I highly recommend reaching out to our wonderful Support team, who would be happy to show you the ropes & answer any questions—support@mouseflow.com. Our knowledge library and training videos are also great places to start: https://help.mouseflow.com Thank you again! ### 20. Very Useful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Mouseflow?** Mouseflow is an extremely useful tool for our department. The features of being able to see the screen navigation for the entirety of when a user is on our platform brings such value to making business decisions. Would highly recommend! **What do you dislike about Mouseflow?** Could use some improvement with glitches and freezes when trying to jump ahead to certain screens **What problems is Mouseflow solving and how is that benefiting you?** Reviewing screen navigation to find how a user interacts with our website when there are issues or discrepancies with information that is being provided to us. **Official Response from Salma Hussien:** > Hey there! 🌻 Glad to hear that Mouseflow is a handy tool for your department and that you find value in its features for screen navigation.🚀 Regarding the glitches and freezes when jumping ahead to certain screens, we apologize for any inconvenience this may have caused. If you encounter any issues or need assistance, please don't hesitate to reach out to our support team at support@mouseflow.com. We're here to help! Thank you for sharing your feedback! Cheers, Salma ### 21. Results are good, but frustrated with the program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Mouseflow?** The friction face allows to narrow in on users that are having issues **What do you dislike about Mouseflow?** The app set up is frustrating, I've lost alot of days recording. It's too expensive to use across alot of clients that have high volume traffic. I have one account with my email, but can not be an admin on other client accounts. **What problems is Mouseflow solving and how is that benefiting you?** Watching how customer use the site, especially product pages **Official Response from Kae Schrattenholzer:** > Thank you so much for sharing your experience with Mouseflow! We’re thrilled to hear that our friction feature is helping you understand how users are interacting with your product pages. We’re sorry to hear about the frustration with the setup process. While we’ve created resources to make this process as smooth as possible, we understand that sometimes challenges arise in which case our Support team is always here to help get your site up and recording quickly — just reach out anytime! Regarding the issue with associating your email with multiple client accounts, there's a handy workaround for this: by adding "+alias" before the "@" in your email (e.g., main_email+clientname@xmail.com), you can still receive all emails in your main inbox while using different usernames for each client. This can make managing multiple accounts easier without needing entirely new email addresses. We really appreciate your feedback and are constantly working to improve our platform to better serve clients like you. Please don’t hesitate to contact us if you have any questions—we're always happy to help! ### 22. One of the good tool to track your visitor **Rating:** 3.5/5.0 stars **Reviewed by:** Gopinath K. | Software Tester, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** Simple and easy to use .The customer service is very helpful. **What do you dislike about Mouseflow?** Nothing much to say. I'm happy to use Mouseflow **What problems is Mouseflow solving and how is that benefiting you?** I'm mainly using it for managing customer feedback. **Official Response from Lindsay Taylor:** > Hi Gopinath 👋 Thank you for sharing your experience with Mouseflow! We're thrilled to learn how simple and easy Mouseflow has been for you to use. Not to mention, how helpful our Support team has been! 💪 If there's anything we can do to help make your time with us a 5 star experience—please don't hesitate to reach out to us at support@mouseflow.com. Thank you again! ✨ ### 23. Great insights difficult to uncover in other analytics tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** I personally like watching the session replays. The filtering capabilities and tags that come with the session replay make it easy to filtter down to sessions you would like to uncover pain points and other behaviors. **What do you dislike about Mouseflow?** We run out of credits quickly, but I know that's easily solved by upgrading our plan. At this time we get a large enough sample with our available credits to make decisions though. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps us evaluate new and existing features we develop to validate our assumptions on the right UI elements, layouts and content to achieve our intended purposes. Additonally it helps us uncover bugs. **Official Response from Lindsay Taylor:** > Hi There 👋 We greatly appreciate you sharing your experience with Mouseflow! We're so happy to hear how much Mouseflow has helped validate your web development and UI assumptions, as well as uncover pesky bugs! We agree filtering and custom tags are a fantastic way to distill down your data and uncover important call-outs or pain points. 💪 Aside from upgrading, we do offer a few alternative options for controlling your credit usage such as setting a recording rate, limiting recorded pages, or configuring a monthly limit. I'm sharing our guides on those here: https://help.mouseflow.com/en/collections/2470669-customzing-your-recordings Thank you again! ✨ ### 24. Mouseflow Making D2D Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Steve P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Mouseflow?** I love how easy it is to set up and get started with Mouseflow. There aren't a ton of hoops to jump through and implementation takes just a few minutes. Once you get set up and give the platform time to collect data, gleaning insights are relatively easy to review and find nuggets to action off of. **What do you dislike about Mouseflow?** At times when I'm trying to get screen shots there are informational overlays that can feel intrusive. This especially shows up when reviewing the mobile scroll rates, click rates, etc. sice there is not a lot of real estate to start with. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps bridge the gap between the data I see in Google Analytics and what people are actually doing on the site. The quantitative nature of qualitative metrics is invaluable to painting a more complete picture. **Official Response from Salma Hussien:** > Hey Steve! 👋 Thank you so much for sharing your thoughts and feedback! 😊 It's awesome to hear that you're finding the setup easy and the insights valuable. 🚀 I totally get the overlay issue. We’d love to dive deeper into this with you. Could you reach out to our support? We would love to further investigate this and possibly find a tailored workaround for you!✨ It's great to hear Mouseflow is bridging the gap between data and user actions on your site! We love providing those insights. If there's anything else or any other feedback you'd like to share, please don't hesitate to reach out. We're here to help and always eager to hear from our users! Cheers, Salma ### 25. Great tools to track your visitor **Rating:** 4.0/5.0 stars **Reviewed by:** Candra . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Mouseflow?** simple. very lightweight. easy to install. **What do you dislike about Mouseflow?** nothing really, I'm happy to use Mouseflow. **What problems is Mouseflow solving and how is that benefiting you?** I know how many drop offs, how long our customer spend most of their time on which page. **Official Response from Salma Hussien:** > Hey Candra! 👋 Thank you for taking the time to share your experience with Mouseflow! It's great to hear that you find Mouseflow easy to install. That's exactly what we aim for—making it easy for our users to get started quickly. 😊 I'm glad to know that you're happy using Mouseflow and haven't encountered any issues. 🎉 If you ever have any questions or need further assistance, please don't hesitate to reach out to our support team at support@mouseflow.com. Cheers, Salma ### 26. The insights we need to improve our digital properties **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Mouseflow?** We are avid users of Mouseflow heatmaps. They help us make decisions based on data and how our users are interacting with our pages. The data they provide have helped us make significant improvements to our website. **What do you dislike about Mouseflow?** We are waiting on their backwards funnel feature that has been delayed. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow provides data that we use to improve our website. **Official Response from Salma Hussien:** > Hey there! 🌟 We're happy to hear that Mouseflow's heatmaps are helping you make data-driven decisions and improve your website based on user interactions. That's exactly what we aim for! 🚀 Regarding the backward funnel feature, could you please reach out to our support team at: support@mouseflow.com to discuss this in more details? Thank you for choosing Mouseflow and for sharing your experience with us! Cheers, Salma ### 27. Great insights. Deep Analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Mel B. | Senior Content Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** The scroll depth, click map and heat map **What do you dislike about Mouseflow?** There is so much to explore it can be overwhelming **What problems is Mouseflow solving and how is that benefiting you?** User interaction **Official Response from Lindsay Taylor:** > Hi Mel 👋 Thank you for taking the time to share your thoughts on Mouseflow! We're ecstatic to learn how much our Heatmaps and Heatmap features have helped you! If you ever feel overwhelmed while navigating your recording data, or our platform—don't hesitate to reach out to our Support team. We're more than happy to help anytime (support@mouseflow.com). Thank you again! ### 28. Great tool which saves us 100's of hours of customer interviews **Rating:** 4.5/5.0 stars **Reviewed by:** Ori E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Mouseflow?** Once set up, information flows quickly, and the interface to view recordings is simple and intuitive. Additional tools are nice but depend on your use case. Documentation is pretty comprehensive, I was able to set everything up myself. It is pretty addictive,I'm using it daily! **What do you dislike about Mouseflow?** Does not support leaflet maps, so cannot see that part of the screen Setup is a bit cumbersome **What problems is Mouseflow solving and how is that benefiting you?** Unbiased customer usage information. Highlighting customer frustrations. Unpacking on-boarding process. **Official Response from Lindsay Taylor:** > Hi Ori 👋 We greatly appreciate you sharing your feedback on Mouseflow! Thrilled to hear you love the quick info flow, simple interface, and our handy documentation. We agree Mouseflow can be both informative & addictive! 😉 It's fantastic to know Mouseflow helps your team uncover visitor frustrations and simplifies the onboarding process. We're taking note of your leaflet maps and setup concerns—as your insights help us improve. If you have any more thoughts, feel free to reach out to our Support team at any time. Thank you again! ✨ ### 29. the userface is nice and can easily understand the user behaviour through recordings **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil Bharath Kumar I. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Mouseflow?** the recording sessions are so useful to study the customer behaviour. **What do you dislike about Mouseflow?** there are many referral sessions that aren't showing up. **What problems is Mouseflow solving and how is that benefiting you?** we are getting website clicks but not understand why there aren't any conversions. **Official Response from Kae Schrattenholzer:** > We're delighted to hear that you’re finding the recording sessions helpful for studying customer behavior—it's great to know that Mouseflow’s features are making it easier to understand your users and analyze why conversions might be falling short. I’m sorry to hear that some referral sessions aren’t showing up. There could be a few reasons for this, and we’d love to assist you in troubleshooting so you can get the full picture of your site’s traffic - don't hesitate to reach out to us here in Support to investigate further. Thanks again for taking the time to leave your review. If you have any questions or need support, we’re here to help! ### 30. The Best Deep Analytics Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen J. | Full Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Mouseflow?** I love how much insight MouseFlow provides, how easy it is to use, and how fast the UI is. **What do you dislike about Mouseflow?** To be honest, I haven't found anything that I dislike. **Recommendations to others considering Mouseflow:** MouseFlow's support team is great and very helpful! **What problems is Mouseflow solving and how is that benefiting you?** My main problem is optimizing landing pages, especially ones where user behavior is quite different than what was planned/expected (e.g. when there is a low number of leads). **Official Response from Eddie Casado:** > Hello Stephen, Thank you for submitting your rating and review. We are always around if you need us ;). ### 31. Good Insights into Data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Mouseflow?** User friendly interface and a lot of key metrics can be measured. It does give you good reports as well. I appreciate the filters that can be used t narrow down data/recordings. **What do you dislike about Mouseflow?** The data can be more comprehensive. The funnels feature isn't the best, but you can get what you need. The csv files have the time data converted to miliseconds (that wasn't disclosed) and it took quite some time to convert. It's good software but there are things that can be implemented to make it great. **What problems is Mouseflow solving and how is that benefiting you?** To see how people interact with the website. The heatmaps have been of great use. **Official Response from Salma Hussien:** > Hi there! 👋 Thrilled to hear Mouseflow has easily integrated into your routine, bringing those key metrics and insights right to you! 🤩 Your feedback is invaluable. We're always in the pursuit of ways to elevate our platform and ensure it not only meets but exceeds your expectations. The note on the CSV files, it is mentioned that it is in milliseconds in our documentation, and regarding the funnels if you are facing a certain challenge or would like to implement it in a certain way then please don't hesitate to drop a line at support@mouseflow.com. We're here to make it great, for you. 🚀 Thanks for your feedback and time! Cheers, Salma ### 32. Very helpful in evaluating landing pages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Mouseflow?** I love that I can watch recordings and see what my customers are doing so I can make changes to my landing pages. **What do you dislike about Mouseflow?** Sometimes the interface is a bit overwhelming. **What problems is Mouseflow solving and how is that benefiting you?** It helps me not guess what my customer is thinking because I can actually see them on the screen. **Official Response from Kae Schrattenholzer:** > Thank you for sharing your feedback! We're glad to hear that Mouseflow has been helpful in evaluating your landing pages, and appreciate your input on the interface. We’re always working on making it easier to use, so your feedback really helps. 💪 If you have any specific suggestions on how we can enhance the user experience for you, please feel free to reach out to the team in Support. We're here to help you get the most out of Mouseflow. ### 33. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2023 **What do you like best about Mouseflow?** The ease of use of the product. You dont have to be a rocket scientist to figure out how to use it. Very user friendly. **What do you dislike about Mouseflow?** Auto renewed me at a significanlty higher price without being sent a reminder email a week before the renewal. I had to email a request (no 24 hour live chat) to downgrade my account for a refund. It took around a week before I got a reply, not good to have to wait that long. **What problems is Mouseflow solving and how is that benefiting you?** It helps determine where our users have not done something correctly when ordering from our website. We are able to send them a video (your link) of what they did so it can be avoided in the future. If you added a co-browsing feature (like mediun) that includes video support, I would gladly upgrade my account to the $1350 a year plan as I could justify that in my budget. **Official Response from Salma Hussien:** > Hey there! 👋 Thank you for sharing your feedback with us! It's wonderful to hear that you've found Mouseflow straightforward and easy to use - that is something we strive for!🌟 We want to extend our sincerest apologies for the auto-renewal issue and the wait time you experienced. Rest assured, one of our amazing Support Engineers is already on the case and will be connecting with you shortly to get everything sorted out. ✨ Thanks again for your feedback and time. Cheers, Salma ### 34. Great insights into user behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** I like the ability to review recordings of users experience to quickly diagnose issues with new and existing pages. **What do you dislike about Mouseflow?** With a website that generates as much traffic as ours, you can quickly run out of credits. **What problems is Mouseflow solving and how is that benefiting you?** It's helping us to quickly test new page designs to find opportunities to improve. **Official Response from Lindsay Taylor:** > Hi There 👋 We greatly appreciate you sharing your feedback on Mouseflow! It's wonderful to hear how Mouseflow has allowed you to diagnose issues quickly, test new website designs & layouts, and make data-driven improvements! 💪 If you're noticing your account run out of credits quickly, we suggest taking a look at one of our larger subscription plans. This will ensure you don't lose out on valuable data every month (https://mouseflow.com/pricing/). We also offer a few alternative methods to controlling your recording credit usage (https://help.mouseflow.com/en/collections/2470669-customzing-your-recordings), or purchasing more credits ad hoc at any time (https://help.mouseflow.com/en/articles/8639154-how-to-purchase-more-credits). Thank you again! ### 35. Great capabilities and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** TJ C. | Founder & Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Mouseflow?** The ease of using and integrating with GTM and the coverage for Desktop and Mobile. The recordings are turough and have great one click privacy features that make sure your not collecting agains users you shouldn't and that their input information stays private. Additionally their support for Single Page Apps is smart and not all competitors support them. **What do you dislike about Mouseflow?** With out SPA sometimes content can be missing/not diplayed in the recording and it's difficult to understand why. This happens across all of these solutions so it's not Mouseflow specific. **What problems is Mouseflow solving and how is that benefiting you?** Understanding web page engagment and how we optimize the on page elements. Product usage patterns and identifying UX and functionality issues, **Official Response from Lindsay Taylor:** > Hi TJ 👋 Thank you so much for sharing your Mouseflow experience with G2! 🎉 It's awesome to hear that Mouseflow has been a breeze to use, especially when integrating with GTM. We know how beneficial this is for our users! Most importantly, we're thrilled our recordings have been so informative and that our in app one-click privacy features resonate with you—ensuring user privacy is top priority. 💪 We hear you about the challenges of working with an SPA. If you ever run into any questions, concerns, or issues with understanding your recordings, don't hesitate to reach out to us at support@mouseflow.com, we're always happy to help. Thank you again for your feedback & we're excited to hear how Mouseflow continues to support your app! ### 36. Mouseflow review from Everscale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Mouseflow?** that i can see the heat map and recording of what people are doing on my website **What do you dislike about Mouseflow?** i have not used the tool enough to find areas of opportunity **What problems is Mouseflow solving and how is that benefiting you?** seeing what content our traffic is interacting more with and what part of the pages they are leaving. **Official Response from Salma Hussien:** > Hi there! 👋 Great to hear you're finding the heatmaps and session replay useful for understanding user interactions on your site! ✨ As you dive deeper into Mouseflow, feel free to reach out to our support team at support@mouseflow.com for any assistance or to explore more features. 🚀 Cheers, Salma ### 37. Helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Regin W. D. | Chairman, co-founder and co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Mouseflow?** We are able to optimise our website by using Mouseflow **What do you dislike about Mouseflow?** Billing system is bad. It stops when missing credits and illogic to add credits. **What problems is Mouseflow solving and how is that benefiting you?** Helps us optimise our website ### 38. Data we didn't even know we needed! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Mouseflow?** I love how helpful Mouseflow is with tracking each user experience on our site, it's so helpul to see where people are getting stuck and what is actually converting well. **What do you dislike about Mouseflow?** The need for recording credits even though I pay a monthly amount already **What problems is Mouseflow solving and how is that benefiting you?** better understanding our customer experience on our site! **Official Response from Salma Hussien:** > Hi there! 👋 Thank you for sharing your experience with Mouseflow! It's simply great to hear that Mouseflow is helpful in tracking user experience on your site. 🚀 I understand your concern about your need for more credits. I would recommend reaching out to our support team at support@mouseflow.com. They can assist you in delegating your credits and having a detailed discussion about your current plan and your website's traffic. We are looking forward to hearing from you soon! If you have any more questions or need assistance, please feel free to reach out to us. 😊 Cheers, Salma ### 39. Vehicle Cybersecurity Site Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jaden M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Mouseflow?** Tracking my sites page views. Good UI and the features that come out the box. **What do you dislike about Mouseflow?** Looking for specific user data from users who sign in. **What problems is Mouseflow solving and how is that benefiting you?** Tracking site views it is giving me this data. **Official Response from Lindsay Taylor:** > Hi Jaden 👋 Thank you so much for taking the time to review your experience with Mouseflow! We love hearing how you're enjoying our out-of-the-box features and the UI in our app. Not to mention, allowing you and your team to view valuable data from your website visitors. 💪 While we understand the desire to search for specific users—Mouseflow is all about collecting anonymized and aggregated data from website visitors, which is in line with our dedication to privacy (https://mouseflow.com/legal/company/). If you have any specific questions or feedback around this, definitely shoot our team an email at support@mouseflow.com. Thank you again! ✨ ### 40. A Must Have for Authors **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Mouseflow?** Watching my customers interact with my landing page gives me the information I need to succeed! I use it every day to iterate my page and give the customers what they want. **What do you dislike about Mouseflow?** I had help implementing it. I'm not sure how difficult it would have been on my own. **What problems is Mouseflow solving and how is that benefiting you?** I no longer have to guess what my prospective buyers are thinking. **Official Response from Salma Hussien:** > Hi there! 👋 It's fantastic to hear how Mouseflow has become an integral part of your daily routine, especially in refining your landing page to meet your customers' needs. Your proactive approach to using our insights for iteration is exactly what we love to see! 🤩🙏 I'm glad you had the support needed for implementation. Rest assured, we're here to help make any future adjustments or new setups as smooth as possible for our customers. Thank you for your feedback and time! Cheers, Salma ### 41. Great heat map and overview to see real UX and paths that our clients use to shop online. **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Mouseflow?** The colourfoul heatmap with hover tips on mouseover, environment all relevant and needed metricks, just great **What do you dislike about Mouseflow?** nothing yet was not found missing from my point of view. It is allways somewhere here and it is very intuitive **What problems is Mouseflow solving and how is that benefiting you?** see how to improve and what is relevant info on content pages **Official Response from Salma Hussien:** > Hey Vladimir! 👋 Thank you for sharing your experience with Mouseflow! It's great to hear that you love our colorful heatmaps and that you find it filled with all the relevant and needed metrics just as you need! 🌟🚀 Thank you again for your feedback! If you have any more feedback or need assistance, please feel free to reach out to our support team at support@mouseflow.com. Cheers, Salma ### 42. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Mouseflow?** The abilty to see how effective landing pages are **What do you dislike about Mouseflow?** can't track ads but so far so good and i like it **What problems is Mouseflow solving and how is that benefiting you?** helping me see how to increasing conversions ### 43. Mouseflow provides fantastic UX insights! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Mouseflow?** Heatmaps for scroll, click and engagement provide amazing insights, not to mention screen recordings! **What do you dislike about Mouseflow?** The data is not as robust as Google or Adobe analytics. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps us solve problems in the user journey - from high in the marketing funnel to conversion. **Official Response from Salma Hussien:** > Hi there! 👋 Thanks for your feedback! It's fantastic to hear that our heatmaps and session replay are providing valuable insights for you. 💫 Regarding the differences in data between Mouseflow and other analytics platforms like Google or Adobe Analytics, it's important to note that each tool has its unique tracking methods. For example, some platforms may count all page visits regardless of duration, whereas Mouseflow focuses on tracking interactions from users who stay on the page long enough to engage meaningfully. If there's anything specific you'd like to see improved or added, or if you need further assistance, please don't hesitate to reach out at support@mouseflow.com. Thank you again for your support and for choosing Mouseflow! 🤩 Cheers, Salma ### 44. 2 year mouseflow customer **Rating:** 5.0/5.0 stars **Reviewed by:** Chase C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Mouseflow?** Device testing is always kind of a challegne for scaling sales funnels. It's nearly impossible to see these metrics in google analytics. When constantly testing new funnels to increase conversion rates I'm watching mouseflow like a hawk. The system is easy to sort by UTMs, devices and all the important compenents to scaling a winning funnel. I'm asked often what I use and it's always "MOUSEFLOW HANDSDOWN" **What do you dislike about Mouseflow?** Nothing I can think of other than maybe I should hire someone to watch them for me and take notes :) It does take time to watch recordings **What problems is Mouseflow solving and how is that benefiting you?** Different devices I'm not able to test my funnels with. I can see these in mouseflow :) **Official Response from Salma Hussien:** > Hey Chase 👋 Two years with Mouseflow - that's awesome!! 🥳🎉 We're super thrilled to be part of your toolkit and we are happy to hear how valuable Mouseflow has been for you. We understand watching recordings can take time. Just a thought, have you explored our funnel feature? It’s a gem for getting a quick yet thorough understanding of the user journey. Plus, heatmaps can offer instant visual insights into user interactions on specific web pages. And of course, you could explore our dashboard feature and customize it even further. We’re always open to ideas to make this process even more efficient for you! 🤓 Thanks for your loyalty and support. Here’s to more successful tracking and optimizations together! 🚀💪 Cheers, Salma ### 45. Good tool, but you have to take care of a lot yourself **Rating:** 4.0/5.0 stars **Reviewed by:** Paul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Mouseflow?** The UI is quite good, sometimes a bit old-school, but clean. The most important functions are visible at a glance. Setting up the tool is also very easy and support is fast. **What do you dislike about Mouseflow?** The tool is not very accommodating and you have to research and draw conclusions on your own. It would be nice to get reports that give you interesting information and make suggestions on their own. For example, "Take a closer look at this area on page X - that's where most people bounce" or something like that. Just useful tips without me having to check everything myself. **What problems is Mouseflow solving and how is that benefiting you?** I can see how my site's visitors behave on my page and if there are bugs or some other problems. I do a lot of AB tests and it's very handy to see if the variants work as they should. **Official Response from Lindsay Taylor:** > Hi Paul 👋 Thanks for sharing your experience with Mouseflow! We're glad you find Mouseflow user-friendly and that setting it up is a breeze. Most importantly, we love how you're leveraging our platform for effectively reviewing your visitor behavior, bugs, and A/B tests. 💪 Your suggestion for more automated insights is terrific, and it's something we'll certainly keep in mind as we continue to improve our platform. In the meantime, don't hesitate to reach out to our Support Team—they're more than happy to provide valuable and actionable insights for you and your site. You can contact us at support@mouseflow.com. Thank you again! ✨ ### 46. MouseFlow - Best Behavioral Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie L. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Mouseflow?** Ease of use, incredibly fast response time from account management and support, shareability and unlimited license model. Also, super easy to set up! **What do you dislike about Mouseflow?** Nothing comes to mind! Sometimes we have development issues, but these are quickly resolved by the responsive support team. **What problems is Mouseflow solving and how is that benefiting you?** This tool helps us eliminate friction, track render time, and prioritize the right content! **Official Response from Salma Hussien:** > Hi Mackenzie! 👋 Happy to hear you're enjoying Mouseflow's simplicity and our fast-reacting support team. 🚀 Your positive feedback really made our day! Thank you for your feedback and your time! 🤩 Cheers, Salma ### 47. useful insights into customer behaviour **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Mouseflow?** heatmaps split into the different customer behaviors, easy to digest dashboard, recordings, easy to use, helpful customer support, useful for web strat **What do you dislike about Mouseflow?** glitches with heatmaps, have to pay for more recordings **What problems is Mouseflow solving and how is that benefiting you?** Using heatmaps to know what elements on my webpages are useful to customers and what ones can be removed or optimised. Using recordings to understand where customer are getting frustrated and then optmising them. Where **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you so much for taking the time to share your experience with Mouseflow! We're so happy to know how helpful you've found our Heatmaps, Recordings, and Support team. Not to mention, seeing how easy-to-use Mouseflow can be! I'm sorry to hear you've experienced a few glitches with your Heatmaps. Could you please shoot our Support team an email (support@mouseflow.com) when you have a chance? We'd love to help address these issues for you, and ensure you have a 5 start experience with us. Cheers, ### 48. A helpful solution for low and medium-traffic tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Marta W. | Head of UX, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Mouseflow?** The most significant benefit I found in MF is that the recording of one specific user is merged into one recording <3! I love it, as this allows us to analyze the overall visit. We are a SaaS solution, so the domain changes during different steps, e.g., marketing website, application, and upgrade connected with another system. Previously we used HotJar, and that was impossible to accomplish efficiently. Another thing about recording is how they are presented. The breakdown into specific pages and automatic tagging of user activity (mouse out, submit, clicks) is excellent, as you can view the recording at the point that interests you the most. Also, I like funnel creation. Super easy and allows us to watch users that dropped, giving us much knowledge. The whole setup was simple, and it was easy to understand what specific features mean and how they work. Generally, layout and usability are friendly, and there's like zero learning curve to start using MF actively. **What do you dislike about Mouseflow?** There are a few issues we discovered. As we have really heavy traffic on our website and application, our credits disappear in a blink of an eye. Even though the recording rate was limited, it still just poofed. Moving on, we would love to distribute equal credits for the same amount a day. It's not available currently :( Losing all credits in, e.g., two days, we cannot record some of our split tests or promotions :(. So that knowledge we could have got just lost. Another thing is that we cannot exclude traffic for specific countries - only by browser language. That causes us to lose credits for low-quality page visits we don't want to have. I would appreciate excluding recordings by country! There are minor issues, like the possibility of copying the funnel without having to type in every link from the very beginning. But the biggest thing that would make a difference is equal recording distribution per day and exclusion via country. **What problems is Mouseflow solving and how is that benefiting you?** Easy tool access even if a team member didn't work previously with such a solution. Recordings combined into one journey, even though domain changes. Analysis of problematic spots on our website and application. **Official Response from Lindsay Taylor:** > Hi Marta, Thank you so much for your feedback here. We greatly appreciate you taking the time to share your honest review of our current features—as this directly helps us understand how we can better serve our users. We’re sorry to hear about the issues you’re experiencing with your account’s credits (but glad to hear your site is receiving great traffic!) I see you’ve spoken with our wonderful Support team already about recording limits. Having the ability to further customize these limits and add country exclusions are fantastic ideas, and I’ll be sure to raise these again with our Product team. If you have any additional questions (or suggestions!) please don’t hesitate to reach out to us. Thank you again for taking the time to share your experience with us Marta! Best, ### 49. Good regarding the interface so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Mouseflow?** Simplicity in terms of its use and user interface, and the diversity of features it incorporates. The recordings are my favorites. **What do you dislike about Mouseflow?** That it is only in English and that makes the support not the fastest. I'm not clear on the topic of funnel configuration. **What problems is Mouseflow solving and how is that benefiting you?** Help to better understand user behavior **Official Response from Eddie Casado:** > Hello! Thank you very much for your feedback and your review. Several members of our support team speak Spanish, and the tool can be configured for the same language 🙂. A member of our team will respond immediately to help you with the configuration and answer any questions you have regarding the funnels. We look forward to receiving your message! ### 50. Mouseflow is a great tool for viewing heatmaps and recording! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Mouseflow?** I love how easy it is to use. Mouseflow is able to provide insights in a timely manner, helping to make our site a better experience. **What do you dislike about Mouseflow?** I don't have any downsides. I'm enjoying the platform **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is helping us indentify flaws in our website and allowing us to fix them **Official Response from Salma Hussien:** > Hey there! 👋 We're happy to hear that you love how easy it is to use Mouseflow and It's great to know that Mouseflow is making a positive impact on your site! This is exactly what we aim for. 🤩 Woohoo - very happy to hear that you are enjoying our platform! 🎉 Thank you for your time and sharing your feedback ✨ Cheers, Salma ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+17%3A50%3A05+-0500&secure%5Bsession_id%5D=4fd7d8de-af53-410f-8589-6be60e1c5834&secure%5Btoken%5D=ffbe22844ca82de5c9bf3634485e3102e49e75fa5c37b2997d92bc6b49c25c15&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)