--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-07-13' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users enjoy the **ease of use** of Mouseflow, simplifying insights gathering for enhanced marketing analytics and engagement. (44 reviews) - Users love the **user-friendly insights** from Mouseflow, enhancing marketing strategies and improving customer engagement significantly. (31 reviews) - Users value the **detailed insights from heatmaps** , enhancing their ability to improve site engagement and conversions. (26 reviews) - Users love the **session replay feature** of Mouseflow, which enhances understanding of user behavior and improves marketing strategies. (23 reviews) - Users find the **easy setup** of Mouseflow incredibly helpful for tracking and analyzing user behavior effectively. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users note the **lack of updated features** in Mouseflow, such as the outdated WordPress plugin and language options. (13 reviews) - Users express concerns about **lack of updates and features** in Mouseflow, impacting usability and functionality. (12 reviews) - Users find Mouseflow **expensive** , particularly for small businesses with limited budgets and traffic volumes. (10 reviews) - Users report **data inaccuracies** in Mouseflow, leading to unreliable insights and frustrating user experience. (9 reviews) - Users report **filtering issues** with Mouseflow, struggling to navigate session recordings and find relevant data effectively. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Mouseflow?** I like the features of recording where I can watch customer behaviour in our website and can find what is the best and not works with the visitor **What do you dislike about Mouseflow?** as of now, there is nothing that i dislike about mouseflow **What problems is Mouseflow solving and how is that benefiting you?** by watching recordings, i can see some customers have difficulties using contact us form and i fixed it. **Official Response from Salma Hussien:** > Hey there! 🌟 Happy to hear that you're enjoying Mouseflow's recording features and finding value in watching customer behavior on your website. 💪 It's great that you're able to identify what works best and address any issues your visitors may encounter. Thank you for sharing your feedback with us! If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help! 🚀 Cheers, Salma ### 2. Very easy and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Mouseflow?** The easy of use. It's mostly straightforward, easy to set up? **What do you dislike about Mouseflow?** Filtering on the recordings could use some work. **What problems is Mouseflow solving and how is that benefiting you?** We are going through a replatforming and seeing how customers use the new website gives us very goos insights. **Official Response from Salma Hussien:** > Hey there! 👋 Thank you for taking the time to share your experience with Mouseflow! It's wonderful to hear that you find Mouseflow easy to use and easy to set up. We aim to make our platform as user-friendly as possible, so it's great to see that reflected in your feedback. 🚀💪 I appreciate your input regarding the filtering of recordings. Your feedback is really important to us. Do you mind reaching out to our support team at support@mouseflow.com to share more details about what are your expectations? We are looking forward to hearing from you soon! If you have any more suggestions or need assistance, please don't hesitate to reach out. 😊 Cheers, Salma ### 3. Great for UX monitoring, Conversion Optimisation as well as content management **Rating:** 5.0/5.0 stars **Reviewed by:** Neil D. | Brand and Digital Marketing Consultant , Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Mouseflow?** I like the layout of the recordings as well as the tool set. While the layout may not look the sexiest, that's fine, the data presented in the recording table gives a great snapshot of all KPI's from a users point of view and we can quickly identify issues over the whole site. **What do you dislike about Mouseflow?** It's not the sexiest, but that's really knitpicking. I do wish that managing the recorder volume was easier to manage, as in; not recording a % but a hard daily cap so we can easily spread the recordings over the month. **What problems is Mouseflow solving and how is that benefiting you?** Identifying pages that have issues, from loadtimes, user frustration, content management, but also identifying dead pages. Those were unexpected consequences of a Heatmap tool. But we do use it to monitor funnels, improve our site design. But I find the layout of the heatmaps alone is worth the spend. **Official Response from Salma Hussien:** > Hey Neil 👋 Thank you so much for your review and feedback! We are glad to hear that you like the layout of the recordings and that the data presented from the recordings presents detailed KPIs from a user's perspective. 🚀 Thank you for your feedback on our platform's design! We're constantly working to improve our visual appeal while maintaining the functionality you value. I will make sure to forward this feedback to our Product team. Your insights are appreciated and help us make Mouseflow better. 🙌 Regarding your request for managing the recording volume, I will reach out to you, to provide you with a workaround for this request. Whenever you have any questions or would like to achieve anything, then please reach out to our amazing Support team via chat or email: support@mouseflow.com and we would all be more than happy to help! Have a great day! 🤩 ### 4. Bringing our website & UX design to a next level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Mouseflow?** Mouseflow is very fast setup and helps us to understand in detail how customers navigate through our pages and how we can optimize websites, landingpages menus and conversion pages. The data driven approach makes us way more efficient and alows us to have a ROI much quicker. It's a great addition to google analytics to further optimize customer journeys. Support is very fast in problem solving. **What do you dislike about Mouseflow?** Some functionallites are complex to setup and need more knowledge from the user side. **What problems is Mouseflow solving and how is that benefiting you?** It coloses the gap we have from Google Analytics in understanding customer behaviour on the page. It helped us to maximise subscriptions on specific landing pages by changeing the design and setup of the webpage. **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you for sharing your Mouseflow experience with the G2 community! It's awesome to hear how beneficial it's been to use Mouseflow alongside Google Analytics! Closing the gap in understanding customer behavior is crucial, and we're thrilled to learn that it has significantly expedited achieving ROI. We greatly appreciate your feedback regarding some of our feature's setup complexities. Our wonderful support team is always here & happy to help. Please don't hesitate to drop us an email at any time to support@mouseflow.com. Cheers to optimizing customer journeys! 🚀 ### 5. Great product and really increadible support and customer service. **Rating:** 4.0/5.0 stars **Reviewed by:** Sonja J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Mouseflow?** It's super easy to use, the data is layed out really easily and accessebly, it was increadibly easy to integrate with our team and impliment new processes using mouseflow. **What do you dislike about Mouseflow?** The dashboards are quite limited in their customisation - it would be good to be able to create more custom reports, particulaly around particular landing pages or sources. **What problems is Mouseflow solving and how is that benefiting you?** We are a small team and mouseflow allows the UX team to uneath insights about our online journey with out requiring additionl resource from our data ananlytics team **Official Response from Salma Hussien:** > Hey Sonja 👋 Thank you for your feedback! We're absolutely happy to hear how Mouseflow has seamlessly integrated into your team and processes. Making data easy to use and accessible is our top priority, and also for the fact that you like our customer service, it is great to know we're on the right track. 🤩🚀 Your point about dashboard customization is well-taken. We're always looking for ways to enhance our platform, and your feedback about creating more tailored reports, especially for specific landing pages or sources, is invaluable. 🎯 Thanks again for your thoughtful review. We're here for any more feedback or assistance you might need! Cheers, Salma ### 6. Great visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth G. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Mouseflow?** You can get a great understanding of the overall user experience **What do you dislike about Mouseflow?** Some use cases aren't entirely viable within funnels **What problems is Mouseflow solving and how is that benefiting you?** How to get a better understanding of user activity. We're able to see heatmaps and funnels and recordings which tie things all together! **Official Response from Salma Hussien:** > Hey Elizabeth! 👋 Happy to see you're enjoying the insights Mouseflow brings to the table! I caught your note on the funnels— If you ever need any support or want to chat about those use cases so we can have a better understanding then please don't hesitate to reach out to our support at: support@mouseflow.com Thank you for your feedback and time! 🤩 Cheers, Salma 🎉 ### 7. Great insight, simple user interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Tem B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Mouseflow?** Being able to view checkout flows has been really helpful and has helped us improve our conversion rates. **What do you dislike about Mouseflow?** No major issues that I can think of, it is very well rounded in feature set. **What problems is Mouseflow solving and how is that benefiting you?** Helping us identify issues with our checkout flow. **Official Response from Lindsay Taylor:** > Hi Tem 👋 Thank you for sharing your thoughts on Mouseflow with the G2 community! It's awesome to know that recording your checkout flow has been a game-changer for improving your conversion rates. Certainly music to our ears! 🎶 We agree Mouseflow offers our a wide range of helpful features to optimize your web experience. If you ever run into any questions, concerns, or feedback—we'd love to hear. Don't hesitate to reach out to us at support@mouseflow.com. We're committed to supporting your success! Thanks again Tem! ✨ ### 8. Mouseflow is useful and extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Mouseflow?** Their customer support is great. I also like how their help widget is everywhere in the dashboard and any reports. Whenever I have a question about a report or looking for something I can't see, I am able to get my questions answered right away, if not in a couple of hours which is great. **What do you dislike about Mouseflow?** It doesn't record all sessions but we would needed to upgrade to an enterprise level for that so it can be pricey. **What problems is Mouseflow solving and how is that benefiting you?** We can see what elements on a page/product users are most interested in. We are able to conduct A/B Tests because we see some of the friction in the heatmapping tool or recordings. This is also to verify assumptions we may have about a page's conversion. **Official Response from Salma Hussien:** > Hello! 👋 We are very happy to hear our support is right on point for you. It’s what we aim for—helping our customers, whenever they need it. ✨ On recording limitations, we get that it’s a balance between needs and costs. Let’s chat about finding that sweet spot in our plans that works for you. 😊 Thank you for your feedback and your time! Cheers, Salma ### 9. Working better than **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Mouseflow?** The number of features really stands out. The recordings are invaluable. And we constantly look at the heatmaps, clicks and scroll patterns to make decisions on our UX and content. **What do you dislike about Mouseflow?** Need a cleaner way to export and share the replays that don't require a login. **What problems is Mouseflow solving and how is that benefiting you?** We have frequent internal debates about site UX, content, and layout. The visual display of clicks and scrolls make for quicker decision making that reviewing GA, at least to some of the team members. We frequently watch replays as a team to better understand how are users are getting around. Example: Mobile users make up 75% of our sessions, and they almost always beeline for the menu versus scrolling down the home page. **Official Response from Lindsay Taylor:** > Hi Tim! 👋 Thanks a ton for your feedback! We're thrilled to hear you find our features, so helpful! Most importantly, it's fantastic knowing that you're utilizing our Heatmaps to shape your UX and content decisions. The insights from them are indeed powerful tools for quick decision-making, and kudos to your team for leveraging replays collaboratively to understand user behavior better. 💪 I know we spoke a little previously about how to share recordings without requiring a login—but just in case, I wanted to re-share our help article about this here: https://help.mouseflow.com/en/articles/4436496-how-to-share-recordings-and-heatmaps Thank you again for taking the time to share your experience with Mouseflow! ### 10. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Mouseflow?** Ease of accessing the recordings is simple and intuitive. **What do you dislike about Mouseflow?** Funnels need better hand-holding. Grouping of recordings can be made much easier. **What problems is Mouseflow solving and how is that benefiting you?** We can review recordings to understand at what stage user faced issues and helps address the same. **Official Response from Salma Hussien:** > Hey there! 👋 We're glad to hear that you find accessing recordings on Mouseflow simple and intuitive. Your feedback about funnels and grouping of recordings is noted—we're always looking for ways to improve usability and appreciate your input. If you have any specific suggestions on how we can improve the hand-holding for funnels or make grouping recordings easier, please feel free to share them with us at support@mouseflow.com. We're here to help! 🙏 Thanks for sharing your feedback with us! ✨ Cheers, Salma ### 11. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Shane N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Mouseflow?** great options to view data, via heatmaps and to be able to tailor different recordings for different landing pages. as well as email updates to let you know when something important has happened. **What do you dislike about Mouseflow?** The starter pack could do with some more credits - the difference between the starter pack and the next pack up is very different - it would be great to have a package in between these. **What problems is Mouseflow solving and how is that benefiting you?** Identifying friction zones in our checkout and cart. and homepage user behaviour. **Official Response from Salma Hussien:** > Hi Shane! 👋 A big thank you for taking the time to share your feedback with us! We're very happy to know that our data visualization options are hitting the mark for you. 🎯 Also, it's great to hear that our email alerts are keeping you informed when it matters most. We hear you on the starter pack and I'll make sure to pass this feedback to the relevant team. Thanks once again for your feedback! Please know that we're here for you whenever you need help or have questions—just drop us a line at support@mouseflow.com. Cheers, Salma ### 12. It's hard to find out how it works, not very userfriendly **Rating:** 3.5/5.0 stars **Reviewed by:** Wiard v. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Mouseflow?** It gives you a lot of data and it doens't cost much **What do you dislike about Mouseflow?** It's extremely hard to figure out how it works **What problems is Mouseflow solving and how is that benefiting you?** We can see how our customers interact with the website **Official Response from Salma Hussien:** > Hey Wiard! 🌟 We're glad to hear that Mouseflow provides you with a lot of valuable data at an affordable price. It's fantastic to know that you're finding value in our platform! 🚀 Regarding the difficulty in figuring out how Mouseflow works, we hear you. Our goal is to make our platform as user-friendly as possible, and we apologize for any frustration this may have caused. If you need any assistance or guidance on using Mouseflow, please don't hesitate to reach out to our support team at support@mouseflow.com. We're here to help! Looking forward to hearing from you soon and assisting you in using our platform. Cheers, Salma ### 13. Mouseflow gives you the inside scoop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Mouseflow?** It's really helpful to be able to see exactly where customers are looking and what they are interested in **What do you dislike about Mouseflow?** Sometimes the interface is glitchy. So when I look at heatmaps, sometimes it doesnt appear the way it appears online, **What problems is Mouseflow solving and how is that benefiting you?** It tells me what I need to change on my website and funnel **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you for taking the time to share your experience with Mouseflow! We love hearing how helpful Mouseflow has been in better understanding where your customers are navigating to & what they're excited about on your site! Definitely reach out to our Support team when you have a moment (support@mouseflow.com)—our team would be happy to help fix that Heatmap issue for you ASAP. Cheers! ✨ ### 14. Excelent mouse tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nebojša D. | Content Creator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mouseflow?** Its usability and its price. There's literally no learning curve when using Mouseflow. The interface is the epitome of user-friendliness. **What do you dislike about Mouseflow?** It logs out way too fast and when it does it doesn't return me to where I was but back to the dashboard. That's one frustrating thing about Mouseflow. **What problems is Mouseflow solving and how is that benefiting you?** It fills in the holes left by Google Analytics and gives the existing GA data more context. It lets us know why someone hasn't finished filling in the contact form or it lets us know if something on the page looks wrong. I fixed website errors because of Mouseflow at least three times until this date and I've used it for a few months already. **Official Response from Lindsay Taylor:** > Hi Nebojša, We're beyond thrilled to hear how user-friendly you're finding Mouseflow! Not to mention being able to find and fix your website errors—in only a few months of using our platform. Certainly is music to our ears. 🎶 Thank you for taking the time to share your feedback and review of Mouseflow with the G2 community! Best, ### 15. Great tool for our business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Mouseflow?** It´s a tool that is easy to use, and will provide a lot if valuable data fo your business! The implementation is smooth and you get a really good onboarding, and also help when needed. **What do you dislike about Mouseflow?** The credit will run out really fast if not using the most expensive package but that also depends on how you are using the tool and it´s settings, other than that I have nothing to dislike yet. **What problems is Mouseflow solving and how is that benefiting you?** The tool provides us the opportunity to see our customers journey through out their visit on the site, and from that data we can see where we loose them, if they run in too any problem and if they journey is smooth. **Official Response from Lindsay Taylor:** > Hi There— Thank you so much for taking the time to share your Mouseflow experience with the G2 community! 🥳 We're beyond thrilled to hear how valuable your Mouseflow data and insights have been for your business. Knowing when and where visitors might be experiencing friction is incredibly powerful when building a strong user experience. It's music to our ears knowing how helpful this has been for you! 🎶 Don't hesitate to reach out to our Support Team if you ever have any questions (or feedback!) 🎉 ### 16. Mouseflow is the best tool of heatmap ever **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Mouseflow?** simple, fast, clear and very useful. Mouseflow is really convenient, easy to use, and with a very simple interface **What do you dislike about Mouseflow?** honestly is all ok for me. Frankly, I can't find a downside to this tool **What problems is Mouseflow solving and how is that benefiting you?** It allows me to effectively track the user experience of the site, and as a result, we are able to improve it **Official Response from Lindsay Taylor:** > Hi Andrea 👋 Thank you for sharing your feedback on Mouseflow with G2! Thrilled to hear you find Mouseflow simple, fast, and useful! Not to mention, an effective tool to track your user experience, leading to valuable improvements. That's a win-win. 💪 Cheers! ### 17. Great tool for the price. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Mouseflow?** It is a great tool for the price. We previously used a competitor but when we looked at our budget, were challenged to see if we can find another tool that does the same job (hopefully better!). It is easy to use and so fun to be able to show to colleagues. Mouseflow also integrates with our A/B testing platform, Optimize, and our new platform, Kameleoon. **What do you dislike about Mouseflow?** We have been having issues with Mouseflow now that part of our site is built on Headless WordPress. We are having a hard time getting the live view of heatmaps, click events, etc. which makes understanding site usage a bit tough. It inconsistently works and sometimes does not work, unfortunately. Also, not being able to see a full list of clicks/number of clicks to each element at the bottom of the page like other platforms is a pain in the neck and would be very useful. **What problems is Mouseflow solving and how is that benefiting you?** Although we have extensive reporting and a UX team, it is so beneficial to have a tool like Mouseflow a. It allows us to watch what users are doing (or are struggling to do) and make observations that can further our site UX for the future. **Official Response from Lindsay Taylor:** > Hi There, Thank you for taking the time to share your feedback on Mouseflow! 🎉 Glad you've found our platform fun and easy to use! We're sorry to hear you've run into some issues with your Headless WordPress element. Our Support Team is a fantastic resource for troubleshooting, and we'd be more than happy to take a closer look at your Heatmaps. I also think seeing a full tally of interactions per element is a great idea, and would be happy to share with our Product team! Thank you again! ✨ ### 18. An Excellent Resource for In-depth User Research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Mouseflow?** We leveraged Mouseflow to probe into areas where our existing web analytics tools pinpointed conversion bottlenecks, such as lower completion rates for certain steps in a form. By focusing on these problematic areas and utilizing session recordings, our product management and UX teams can formulate new theories on why users abandon their tasks and how we can enhance the user experience. The video player is user-friendly and doesn't require any additional training, making it easily accessible to product managers. Additionally, Mouseflow offers a fair business/pricing model. Unlike some competitors, Mouseflow provides sampling and targeting options, helping to prevent an unnecessary inflation of recorded sessions and keeping the annual cost reasonable for high traffic websites. **What do you dislike about Mouseflow?** I don't have any major complaints about Mouseflow. Like any new tool, the initial setup can present a few hurdles. We mainly employ Mouseflow to scrutinize low conversion points. The significant advantage is the enhanced insights it provides, which we can leverage for product enhancements. **What problems is Mouseflow solving and how is that benefiting you?** We mainly employ Mouseflow to scrutinize low conversion points. The significant advantage is the enhanced insights it provides, which we can leverage for product enhancements. **Official Response from Lindsay Taylor:** > Hi There— Thank you for taking the time to share your feedback! We are SO thrilled to hear how much Mouseflow has helped your Product and UX teams, especially when testing new theories and analyzing user behavior. That's exactly what we hope to help folks accomplish! And we totally agree how helpful it is to leverage Mouseflow for those granular data points. 💪 Don't hesitate to reach out to us if you or your teams ever run into any questions (or suggestions!) along the way. ✨🎉 ### 19. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Lucian C. | Senior UX / UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mouseflow?** I moved from Hotjar to Mouseflow I like the way each page is recorded from the customer journey. I like the funnels a lot and breaking down the abandonments and automatically segmenting the videos of users dropping from a particular funnel step. **What do you dislike about Mouseflow?** The credit system, heavy traffic really burns the credits instantly. Filtering system - Could really use some better ux. A better way of spotting mistakes automatically in a website other than the friction score. Maybe detect errors happening. Funnels and Forms - this can be made better on the field mapping **What problems is Mouseflow solving and how is that benefiting you?** I am using mouseflow so I can quickly identify UX behaviours that would need improvement. **Official Response from Lindsay Taylor:** > Hi Lucian, Thank you so much for sharing your Mouseflow experience with the G2 community! Glad to hear our platform can help you quickly identify your user behaviors, that's what we hope to do! 💪 Don't hesitate to reach out to our Support team should you run into any questions (or additional suggestions!) We're always happy to hear & help. Best, ### 20. Mouseflow helps the product team test and experiment with new features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Mouseflow?** I like being able to have heatmaps and survey questions that we can surface. **What do you dislike about Mouseflow?** I wish there was a little more customization in survey capabilities, like adding links and images, etc. **What problems is Mouseflow solving and how is that benefiting you?** It helps us determine what features are getting attention, clicks, and interest before having to fully build them out. **Official Response from Lindsay Taylor:** > Hi There 👋 Wahoo! We're so happy to hear how valuable you've found Mouseflow's Heatmaps and Feedback Surveys. We agree, Mouseflow is an amazing tool to leverage when you're building out different features. 💪 If you haven't already seen, Feedback Surveys can be further customized with a bit of CSS magic. Sharing our handy guide for you here: https://help.mouseflow.com/en/articles/5083253-advanced-customization-of-the-feedback-survey-s-appearance Thank you for sharing your feedback about Mouseflow! ### 21. Really solid and economically priced for Screen Recording and Heatmapping **Rating:** 4.5/5.0 stars **Reviewed by:** Michael L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Mouseflow?** I love the ease at which you can access different points in time during a screen recording - you can really zero in on specific moments. I also love the different looks of the heatmaps, whether it be clicks, scrolls, or overall movement, you can view your pages in a way that provides valuable insights. I also like how relatively accessible the data is - you don't have to wait for long periods of time for the system to compile your heatmaps or to pull up a specific recording. **What do you dislike about Mouseflow?** I wish I could filter the recordings by IP address to be able to zero in on a specific customer's issues. It would be very helpful for my customer support team as well as my IT team to be able to quickly see errors encountered by our users. Also, I would love to see dropdown menus in the heatmaps. Any clicks that happen on my main nav menus (opened by a mouseover), are currently hidden from view. **What problems is Mouseflow solving and how is that benefiting you?** I am using Mouseflow to illuminate our customer experience and ultimately drive website improvements. User experience is a core strategic focus and we want to make continual improvements for our user base. **Official Response from Eddie Casado:** > Hello Michael, Thank you very much for sharing your review and feedback. We know how important it is to make the data available to you, so we've put a lot of emphasis in developing a script that does it without sacrificing your site's loading speeds. Due to privacy regulations we don't offer the possibility to zero-in on a user's IP address. If you'd like to find specific users, you can enable different integrations to pass on user specific values like user IDs to Mouseflow and use them to segment your data. This is a common use case and we would love to help you set it up. To view how people interact with menu items on hovers as well as dropdowns, please use our Live heatmap feature. You'll be able to see exactly what you are requesting :) If you require additional guidance, please do not hesitate to contact our support team. We look forward to hearing back from you ### 22. Great tool for tracking user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Medgrundlægger, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Mouseflow?** What I like best about Mouseflow is the ability to track user behavior and see how they interact with our website. The heatmaps and recordings are incredibly helpful in identifying pain points and opportunities for improvement. The filters and segmentation options are also very useful for drilling down into specific user groups. Customer support has been very responsive and helpful whenever we've had any issues. **What do you dislike about Mouseflow?** I don't have any major dislikes about Mouseflow, but I do wish the pricing structure was a bit more flexible for smaller businesses. The entry-level plan can be a bit limiting, especially when it comes to the number of recordings and heatmaps available **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is solving the problem of understanding user behavior on our website. By providing heatmaps, session replay, and other user analytics, Mouseflow allows us to see how users are interacting with our site and identify areas where we can improve the user experience. This helps us to make data-driven decisions and ultimately increase conversions and revenue. **Official Response from Eddie Casado:** > Hello Daniel, Thank you for reviewing us and for sharing your feedback. The silver lining to being limited with our entry-level plan is that you have a thriving business. It may be worth moving up a ladder to make sure you are not missing any crucial insights. You can have as many heatmaps as you like, the main limitation is the amount of monthly recordings you get per plan. If you'd like to explore more options, please do not hesitate to reach out to us. Talk soon! ### 23. Useful info, clunky use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Mouseflow?** The ability to easily integrate feedback surveys is very convenient. **What do you dislike about Mouseflow?** There are often issues loading pages for heatmaps, requiring multiple HTML refreshes. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow allows us to easily see where customers are clicking and hovering on pages we want to improve. This helps us hone in on what areas to adjust. **Official Response from Lindsay Taylor:** > Hi There 👋 Greatly appreciate you taking the time to share your experience with Mouseflow! We love knowing how easy it's been to integrate Feedback Surveys, and identify areas of improvement across your site. A huge win if you ask us! 💪 I'm sorry to hear about the issues you've recently faced with your Heatmaps. These images are generated from your recordings, and it's possible that at the time we captured your Heatmap image, something appeared a bit off. The 'Reload HTML' feature is a great way of generating a new image quickly, but we'd still love to take a closer look at your account. I know our Support team has reached out directly to help troubleshoot from here. If you have any additional questions or feedback—don't hesitate to let us know. ### 24. It is very convenient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Mouseflow?** It is a point that can be analyzed from live data. It helps in understanding the specific usage situations and challenges of users. **What do you dislike about Mouseflow?** There are access records where it is often difficult to determine if they are being measured correctly. There are records that consistently drop around exactly 10 seconds, and during that time, the live records show no screen movement at all, which makes it feel odd to conclude that this is actual usage data. **What problems is Mouseflow solving and how is that benefiting you?** We are able to obtain more than just simple quantitative information about user data leading to conversion or dropout. **Official Response from Salma Hussien:** > Hi there! 👋 Thank you for taking the time to share your experience with Mouseflow! I hope it is okay to respond in English. 🙏 I'm glad to hear that you find value in analyzing live data. Understanding specific user behavior and issues through real-time insights is definitely a powerful feature that can greatly improve your optimization efforts. I understand your concern about the accuracy of some of your recordings. To ensure you're getting the most accurate data, I recommend reaching out to our amazing support team at support@mouseflow.com so they can investigate this further for you. If there's anything else we can do to improve your experience, then please don't hesitate to get in touch. ✨ Cheers, Salma ### 25. Really good tool against his competitors **Rating:** 4.5/5.0 stars **Reviewed by:** Rob M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Mouseflow?** Recordings are pretty good, heatmaps works really fine! **What do you dislike about Mouseflow?** I'd like to limit records for days because I run out credits within 2-3 days... **What problems is Mouseflow solving and how is that benefiting you?** It shows us how our clients work with our website and if the get an error message, why did they get it!!!! So cool!!! **Official Response from Lindsay Taylor:** > Hi Rob 👋 Thanks a ton for sharing your positive experience with Mouseflow! So happy to hear our recordings and Heatmaps are hitting the mark for you. Not to mention, our super cool debugging features for you and your clients! 💪 Regarding your recording credits—we totally hear you loud and clear! If you haven't seen yet, we offer a number of alternative ways to limit your recording including: monthly limits, recording rates, page specific rules, recording based on user actions, and much more. I'm sharing a few resources for you here: https://help.mouseflow.com/en/collections/2470669-defining-recording-rates If you ever have any additional feedback, questions, or concerns—don't hesitate to reach out to our wonderful support team at support@mouseflow.com Thank you again! ✨ ### 26. What a discovery. I never knew a tool like this existed! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Ann C. | Delegate, volunteer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Mouseflow?** Now that I use Mouseflow to see how my customers actually respond to my landing pages and store, I can see with my own eyes how to fix problems, help them get a more intuitive experience, and move my business closer to my goals in concrete and measurable ways. **What do you dislike about Mouseflow?** I was stumped when I couldn't use mouseflow on my PayHip store, but with a little tech help, and some JS code, I've overcome this challenge. Hopefully it continues to work well. **What problems is Mouseflow solving and how is that benefiting you?** I had incredibly high conversion rate on my ads but wildly variable conversion rates on landing page test, and low sales on my store even when my landing page does convert. To move forward with my business, it was critical to see how visitors were reacting to my design decisionns, the images, the copy and the offers. Mouseflows recordings and heat maps lay this open so I can progress. **Official Response from Eddie Casado:** > Hi Mary Ann, Thank you for sharing your feedback and review. We are happy to have you! Sounds like you are on the right path to get the most out of Mouseflow. We are glad that our support team was able to integrate with your PayHip store. If you run into any challenges, we'll be right were you left us happy to help again. Good luck! ### 27. Helpful software for diving deeper into website behaviour **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Mouseflow?** The screen recordings are helpful to see how people are interacting with the website. **What do you dislike about Mouseflow?** The credit limitation is annoying especially considering free alternatives out there. **What problems is Mouseflow solving and how is that benefiting you?** It allows us to see which areas of the website need improving and where people are most commonly exiting pages etc. **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you for sharing your Mouseflow experience with the G2 community! Thrilled to know how helpful your recordings have been in seeing how visitors interact with your site and spot areas of improvement! 💪 We hear you loud and clear on the recording credits. While we offer the option to purchase ad hoc refills (https://help.mouseflow.com/en/articles/8639154-how-to-purchase-more-credits), we also recommend taking a look at our guides on how to further customize your recording credit usage: https://help.mouseflow.com/en/collections/2470669-defining-recording-rates With that said, we're all ears if you have any additional feedback or questions for our team! Don't hesitate to send us an email at support@mouseflow.com Thank you again! ✨ ### 28. Best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Mouseflow?** User control and UX model, which is super important to understanding your audience. **What do you dislike about Mouseflow?** Better funnel builds & prices packages.. **What problems is Mouseflow solving and how is that benefiting you?** Understanding your audience **Official Response from Salma Hussien:** > Hey there 👋 It's great to hear that Mouseflow's user control and UX model are making a significant difference in understanding your audience! 🤩 We appreciate your feedback on improving funnel builds and our pricing packages. It would be great if you reach out to our support team at: support@mouseflow.com to share more details about your expectations. Thanks for sharing your feedback! 🙏 Cheers, Salma ### 29. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Mouseflow?** heatmaps & friction scores are very usefull **What do you dislike about Mouseflow?** Alerts would be usefull for example if friction score is higher than usual **What problems is Mouseflow solving and how is that benefiting you?** Improve UX and learning about user behaviour in our eshop **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you for taking the time to share your feedback on Mouseflow! We're so happy to hear how useful our Heatmaps & friction scores have been for your e-shop! :) You're welcome to set up notifications for your friction events or scores at any time. I'm sharing our handy guide on this here: https://help.mouseflow.com/en/articles/5914790-receiving-notifications-via-email. If you have any specific concerns or questions, don't hesitate to reach out to our team at support@mouseflow.com Thank you again! ### 30. Very effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Mouseflow?** I like that Mouseflow allows me to take a look at where the customers are spending most of their time in their experience of viewing our products. I had question and had called Customer Support and had a great experience with the help. **What do you dislike about Mouseflow?** I think the downside of Mouseflow is sometimes it can be confusing on what we're looking at. **What problems is Mouseflow solving and how is that benefiting you?** It's letting me know what products the user is liking and where they're spending most of their time on our website. **Official Response from Salma Hussien:** > Hello 👋 It's fantastic to hear that Mouseflow is shining a light on your customers' journey and helping you pinpoint their favorite products. Super grateful for the shoutout to our Customer Support team too – we love to hear that we could help! 😊 We're always working to clarify and streamline your experience, please reach out to our support at support@mouseflow.com and they will answer any question you may have. Your insights on customer preferences are invaluable, and it's great that Mouseflow is empowering you with that knowledge. Here's to many more engaging customer experiences on your site! ✨ Cheers, Salma ### 31. Great tool for UX audit **Rating:** 5.0/5.0 stars **Reviewed by:** Shervin J. | Co founder and Full Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Mouseflow?** I love the heatmaps and the fact that you can see what the users do **What do you dislike about Mouseflow?** In the heatmaps, I can't see heatmaps but the number of clicks **What problems is Mouseflow solving and how is that benefiting you?** I can see what our users do **Official Response from Salma Hussien:** > Hey Shervin! 🌟 Happy to hear you're loving the insights from our heatmaps! They're definitely a powerful way to see exactly what users are up to on your site. 🚀 I'm sorry to hear that you are experiencing that. We want to make sure you're getting the full experience with our heatmaps. Could you reach out to our support team at: support@mouseflow.com? We're keen to dive into this and ensure you're seeing all the valuable data that Mouseflow offers. Thanks for your feedback and for choosing Mouseflow! 🎉🤩 Cheers, Salma ### 32. Mouseflo Helped Cheetah Learning Run even Faster **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Mouseflow?** How prompt they are with their help. Fantastic Customer Servide **What do you dislike about Mouseflow?** I need to ask for help. It's been easy to learn but I may not be the sharpest tool in the shed and need lots of help. **What problems is Mouseflow solving and how is that benefiting you?** I'm grasping how people are using my site and making changes to the site with that insight. **Official Response from Lindsay Taylor:** > Hi Michelle, We are BEYOND ecstatic to hear how much you've enjoyed Mouseflow, and especially our Support team! 😊 We understand there's a lot of handy features on our platform, and behavioral analytics can be a lot to navigate through. But we're always here and happy to help whenever you have questions, concerns, or feedback! I also wanted to share our online Knowledge Base and Video Tutorials—they're a great place to start learning more: https://help.mouseflow.com/en/ https://help.mouseflow.com/en/collections/2462978-video-tutorials Thank you again for sharing your experience with Mouseflow! 🎉 ### 33. Great for website insights **Rating:** 4.0/5.0 stars **Reviewed by:** Bashar M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mouseflow?** Mouseflow is a great tool to understand customer behaviour and to get new insights on how customer are clicking and moving throught the website. The custom tag function is also great for easy tracking on certain points. **What do you dislike about Mouseflow?** To not being able do duplicate funels, dashboards and other functions through different sites. We are still learning the platform so other than there is nothing to dislike. **What problems is Mouseflow solving and how is that benefiting you?** We have not used Mouseflow for so long but we are sure it will help us to get new insights to help us improve our conversion. **Official Response from Lindsay Taylor:** > Hi Bashar, Wahoo, we're happy to hear you're finding Mouseflow useful for understanding your customer behavior! That's exactly what we hope to do! 💪 The ability to duplicate is a *fantastic* idea, and something I will definitely relay to our team. While you're still getting familiar with our platform, don't hesitate to reach out to our Support Team, should you run into any questions (or more suggestions!) We're always happy to help. ✨ ### 34. Mouseflow review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Mouseflow?** User friendly lots of insights and quick en friendly support to help you with questions **What do you dislike about Mouseflow?** Missing some AI insights, would be great if there where some recommandations based on the data insights. Like for example Semrush etc **What problems is Mouseflow solving and how is that benefiting you?** Insights for my CRO program and for optimising my webshop **Official Response from Salma Hussien:** > Hey there 👋 We're happy to hear that Mouseflow's user-friendly interface, and insightful analytics, have positively impacted your CRO program and webshop optimization. Also thank you for the shoutout to our support team. 💪🤩 Your suggestion for AI-driven insights is fantastic; it's something that we are definitely considering. Your feedback is invaluable to us. Thanks for sharing your experience! Cheers, Salma ### 35. I **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Artist/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Mouseflow?** I appreciate how the dashboard shows how many pages people have visited, and shows if they have submitted a form. I also appreciate how it shows me which countries my visitors are visiting from. The recordings are pretty clean and the interface is great. I like that I can speed up the recording and jump to pages within the recording, too. **What do you dislike about Mouseflow?** I am told there is a "click error" when there isn't. Everytime I check those recordings, it is just people looking at different images within a listing. Not a huge issue, though. **What problems is Mouseflow solving and how is that benefiting you?** It has helped me to fix some little things that I can see that people click on because they think they are buttons. It has helped me fix 404 pages. It has helped me fix errors that I have made within my site. **Official Response from Eddie Casado:** > Hi Katie, Thank you for taking the time to review us. What you are describing is a common behavior that may be offset with additional help from our support team. Would you terribly mind starting a chat with us so that we can look at this together? We look forward to your message soon. ### 36. Mouseflow is great for web page insights! **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Mouseflow?** I love the interface and dashboards on the landing page of our account. I find that when I sort through various heatmaps, the tool provides valuable data metrics within the list of pages shown. You can see views, scroll %, entry %, clicks and more at a glance, and that helps sort out data and compare - especially when I'm trying to provide some insights to our leadership and stakeholders. **What do you dislike about Mouseflow?** I can't accurately say if its an issue with mouseflow or our website so I do not want to place blame. Right now some styling screenshots of our web pages arent accurate on mouseflow so we are trying to determine the cause. **What problems is Mouseflow solving and how is that benefiting you?** Heatmaps is all around useful and my primary benefit for page data interactions. Recordings is a big plus when i want to get some additional insights, and I love how the filtering is organized when watching them so I can quickly skip or view interactions. **Official Response from Eddie Casado:** > Hola Pablo, Thank you very much for sharing your feedback. It does look like a CSS issue. Please reach out to support so that they can help you get this fixed. Don't worry, the information will still be there, we just need to tell Mouseflow that the CSS changed so that it can read it all properly :). We look forward to hearing back from you. ### 37. Mouseflow review - great CRO tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Mouseflow?** I like the user interface, the amount of data shown, and the ability to favorite certain items to come back to later. It's also very easy to integrate into our site and others. **What do you dislike about Mouseflow?** Navigating mouseflow recordings can be a bit tricky **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is helping us determine what the customer journey looks like for our site. The heatmap tools are extremely helpful in giving us insight into the customer journey and how to make the user experience better on our site. **Official Response from Salma Hussien:** > Hey there, 👋 It's awesome to hear that Mouseflow's UI and data features are working out for you. Your shout-out about the ease of integration made our day! 🤩 We get your point about the recording navigation. Please reach out to our support at: support@mouseflow.com and they will suggest different ways of how to better understand your user's journey. 🚀 Anytime you want to share more thoughts or need a hand, we're just an email away. Thank you very much for your feedback! Cheers, Salma ### 38. We use Mouseflow on a regular basis to gather product insights and measure success. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Mouseflow?** I use the heatmaps & clicks frequently! It's really helpful to track activity and compare. **What do you dislike about Mouseflow?** Session recordings usually don't work - it's frustrating to not be able to fully leverage this feature. Often I have issues with custom date filtering too. **What problems is Mouseflow solving and how is that benefiting you?** Being able to measure the success (or not) of new features after they are launched, and being able to evaluate existing experiences & touchpoints in the user journey to identify points of friction, most visited pages, etc... **Official Response from Salma Hussien:** > Hey there! 👋 Thank you for your feedback! We are Happy to hear our heatmaps are helpful for you —tracking and comparing user activity is crucial, and it's great that you're making the most of this feature. 🤩 I'm sorry to hear about the session recordings and custom date filtering issues. That definitely isn't the smooth experience we want you to have. We're keen to get this sorted out for you. Could you drop us a quick email or message? We'd love to have a chat. 😊 Looking forward to assisting you and enhancing your experience! Cheers, Salma ### 39. Great insights with great user experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Paris P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Mouseflow?** Being able to view the scroll deapth of users, creating custom funnels but also the fact that it understands what tags to give to each user based on their behaviour. **What do you dislike about Mouseflow?** The pricing is a bit high for me. I would definetly upgrade for more recordings if the price was a bit lower. Because I am a startup I think there should be special pricing for us. **What problems is Mouseflow solving and how is that benefiting you?** It enables me to understand my users behaivour and make changes to the website directly, very quickly. I would maybe like to see some suggestions from mouseflow when certain metrics are not near industry average. **Official Response from Eddie Casado:** > Hello Paris, Thank you for the great review! Scroll depth is one of the most misunderstood metrics of all time. It's not only about how far they scroll, but what drove them to the page in the first place that will give you the insights you need. Perhaps there is an ad copy that makes them scroll more? That may be the ad you need to push more 😉. We love to support businesses of all sizes, especially startups. If you outgrew your plan, it only means that you are growing 🌟! Let's discuss if it makes sense to move up to a bigger plan so that you don't miss any crucial insights. We'll talk soon! ### 40. Great support (Michael S) and solid tool to improve UX/UI! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Mouseflow?** The ability to show solid data to our Tech team around things like usage, click errors and areas of focus where optimizing the layout should happen. The visual aspect of seeing the user journey is helpful and, with tagging, in seeing similar items in a way to see the bigger picture. **What do you dislike about Mouseflow?** I am still in the learning curve, but seems to be a solid product. May have some challenges handling heatmaps for mobile pages with cookie acceptance dialog boxes, but looks like that may be fixable. **What problems is Mouseflow solving and how is that benefiting you?** What content is being viewed and interacted with. Also, diagnosing technical issues at the point of the user journey when it happens. With this data, we should be able to improve our site and provide users an evolving upgraded experience. **Official Response from Salma Hussien:** > Hey there 👋 Thank you so much for your review! We're happy to hear that Mouseflow is providing valuable data for you & your tech team and offering insights to optimize your layout. It's really great to know that you're finding our user journey visuals and tagging features useful for getting a big-picture view. 🤩 We're here to help you learn more about Mouseflow and answer any questions or suggestions you may have! Please do not hesitate to reach out to our amazing Support team for that via chat or at support@mouseflow.com. With regard to the potential challenges with mobile heatmaps and cookie acceptance dialog boxes, we will reach out to you to gather more information and assist you. Cheers, and talk to you! ✨ ### 41. Great customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Johan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Mouseflow?** Easy to use. Great tool to evaluate quality of traffic from different campaigns. **What do you dislike about Mouseflow?** Some problems with ability to evaluate traffic from different ad groups. Have only been able to see traffic per campaign and not on ad group level. **What problems is Mouseflow solving and how is that benefiting you?** Evaluating traffic from different traffic sources. **Official Response from Salma Hussien:** > Hey Johan 👋 First off, thank you so much for your kind words and feedback. We are very happy to hear that you're happy with our Customer Support team and that you're finding Mouseflow easy to use and helpful in evaluating your traffic quality. 🌟🤩 I totally understand your point about wanting a more granular look into traffic from different ad groups. I'll make sure to share this with our team. 🙏 If you have any more feedback, or questions, then please don't hesitate to reach out to our support at support@mouseflow.com. Thanks again Johan! ✨ Cheers, Salma ### 42. A good product ruined by recent recording rate limits on plans **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Mouseflow?** It's easy to setup and communication from the support team is good. **What do you dislike about Mouseflow?** They have recently added minimum recording rates to their plans. We've gone from being able to record 20% of our traffic which allowed us to capture some insight throughout the month, to being limited to a minimum of 75% of traffic which lasts a week then it stops recording until the credits refresh the following month. Makes the product unsusable for us. Introducing a daily recording limit would have been a better solution. **What problems is Mouseflow solving and how is that benefiting you?** I'ts helping us uncover potential UX problems with our website. **Official Response from Lindsay Taylor:** > Hi There, Thank you so much for taking the time to share your honest feedback with us. At Mouseflow, we aim to provide you with high-quality data and establish a basis for identifying areas of potential improvement. Changing the recommended recording rate from 100% can significantly impact data accuracy. Because of this, our new recording limits were released to ensure that all users can collect valuable, accurate data, to better identify impactful improvements across your website and user journey. We offer a number of alternative options to further reduce recording, such as setting a monthly limit: https://help.mouseflow.com/en/articles/4277814-how-to-limit-the-number-of-recordings-captured-each-month Or customizing where you're recording: https://help.mouseflow.com/en/articles/4277855-how-to-record-only-certain-pages Regardless, we want to make sure Mouseflow can best support your needs. Please email our team at support@mouseflow.com and we'd be happy to help out. Thank you again. ✨ ### 43. Good tool for research **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela I. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Mouseflow?** Mouseflow can give us tools to better understand our customers, how they interact with our product and their needs. It provides features that can help us to easily improve our product. **What do you dislike about Mouseflow?** There could be some more features to facilitate user research, such as a way to input a link (for a bigger questionnaire) in the feedback poll. Also, implementations could have been easier, but Mouseflow team were always helpful to help us. **What problems is Mouseflow solving and how is that benefiting you?** We can better understand how our clients are navigating and interacting with our product **Official Response from Lindsay Taylor:** > Hi Gabriela, Thank you so much for sharing your feedback on Mouseflow! We're so happy to hear that our tools are helping you better understand your customer journey, and thus easily improve your product. 🎉 I know you recently reached out to our Support team, but wanted to share again our handy guide on adding links to a Feedback Survey: https://help.mouseflow.com/en/articles/4291376-creating-a-feedback-survey#h_d9be41e850 Don't hesitate to reach back out if you ever have any questions or additional suggestions for us! We're always happy to hear ideas on how we can better support our users. Best, ### 44. Super valuable customer journey insights! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Mouseflow?** Seeing exactly what users are doing during a Session. **What do you dislike about Mouseflow?** Sometimes the recording stops in our JavaScript App app and it becomes a black box again. **What problems is Mouseflow solving and how is that benefiting you?** Understanding the user deeply. **Official Response from Salma Hussien:** > Hi there! 👋 We're happy to hear that you're finding value in the insights into customer journeys with Mouseflow! 🌟 I'm sorry to hear about the issue with recordings in your JavaScript application. Remember, our support team is just a message away to help solve any issues you face, please reach out to us at support@mouseflow.com Thank you for your feedback and your time! 🤩 Cheers, Salma ### 45. To the point without bullshit **Rating:** 4.5/5.0 stars **Reviewed by:** Peter L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Mouseflow?** The intuitive UI. You are never in doubt of where you find what you are looking for. Moreover, the product seems constantly improving making the solution tailored to our needs. **What do you dislike about Mouseflow?** Its youth. Being able to duplicate rules are missing. Also, some details on funnels are not fitting perfectly to our setup - although I know this is being worked on! **What problems is Mouseflow solving and how is that benefiting you?** Deepest insight into usage and friction in our users experience with our digital entities. It answers questions that our general web tracking states/cannot answer. **Official Response from Lindsay Taylor:** > Hi Peter, Thank you for sharing your experience so far with Mouseflow! We're so happy you noticed our intuitive UI & dedication to cooking up new improvements! 💪 We hope to continue to deliver impactful features and tools that unlock meaningful user insights (without any bullshit 😉). Duplicating rules and finessing our Funnels are certainly things we have on our mind, and happy to share this feedback internally! Don't hesitate to reach out to our Support Team if you ever run into any questions (or suggestions!) along the way. ✨🎉✨ ### 46. Mouseflow Review **Rating:** 4.5/5.0 stars **Reviewed by:** Shea T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Mouseflow?** Great insight for our company on where people are clicking and scrolling. We have a new site so it is really helpful for where improvements could be needed. We have already seen that use in action. **What do you dislike about Mouseflow?** The credit system, I understand it for recording but for site visits it makes it more difficult to track. For example, it looks like our site has had no visitors for days which I know isn't true as we are still receiving information requests. Just don't record but show me at least the visits. **What problems is Mouseflow solving and how is that benefiting you?** It is letting us know in real time how our new website is performing and where people are looking. The heatmap, scroll and click capabilities give a good insight into where your site is working, and, where it might need improvement. **Official Response from Eddie Casado:** > Hi Shea, Thank you for taking the time to review us and for sharing your feedback. We may need to look at this discrepancy together to understand what is causing the deviation. Our system relies on recordings to effectively track users that actually spend time on your page and it can't be decoupled to show just visits like you are suggesting. Could you please reach out to our support team so that they can look into your set up and find any optimization opportunities for your configuration? We look forward to your message. ### 47. Great Data Uncovered **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Mouseflow?** You are able to reveal data to truly help you understand what on your website is important to prospective buyers. **What do you dislike about Mouseflow?** Setup was a bit tough for me, but they helped guide me through! **What problems is Mouseflow solving and how is that benefiting you?** We are driving a lot of traffic to a specific page on our website, but were interested to understand what was beneficial to them and what wasn't. We're still in early stages, but we look forward to seeing how we can make our website better with this information we are gathering. **Official Response from Lindsay Taylor:** > Hi Nicole, So happy to hear you're finding Mouseflow helpful for you and your website, even in these early stages! 🎉 We're glad our Support Team could help walk you through all of those installation steps.💪 Never hesitate to reach out to us any time have questions, issues, or if you even suggestions for us. We're always happy to listen & help! Thank you again for taking the time to share your feedback! ✨ ### 48. Mouseflow is a good plataform, intuitive and with many tutorials videos to help. **Rating:** 4.5/5.0 stars **Reviewed by:** Jefferson M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Mouseflow?** The heatmaps are good way to embassed design decisiões and easy to use. **What do you dislike about Mouseflow?** Nothing to declare about the features that I used. **What problems is Mouseflow solving and how is that benefiting you?** Some problems of usabaility, and design. **Official Response from Salma Hussien:** > Hey Jefferson 👋 Thrilled to hear you're finding Mouseflow intuitive and our tutorial videos handy! 🎥 It's awesome that our heatmaps are making your design decisions an easy thing for you. ✨ Here's to creating an even more seamless experience for your users! 🚀 Cheers, Salma ### 49. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Mouseflow?** love the filterabiltiy of recordings, and the ability to tag them **What do you dislike about Mouseflow?** some of the recordings are not most accurate if activity takes place in another window. **What problems is Mouseflow solving and how is that benefiting you?** understanding usability issues **Official Response from Lindsay Taylor:** > Hi Jeff 👋 Thank you for sharing your experience with Mouseflow! We're thrilled to hear you're loving the ability to filter & tag your recordings. It's awesome to know that these functionalities are hitting the mark for you. 🌟 We appreciate your feedback about the accuracy of recordings, and we'd love to help! You can send our Support Team an email at support@mouseflow.com, and we'd be happy to have a closer look at your recordings to help troubleshoot. Thank you again for taking the time! 🎉 ### 50. Helpful, insightful, better then the competition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Mouseflow?** Super easy to use and set up. The amount of data you can gather is really helpful in designing landingpages that users like to be on **What do you dislike about Mouseflow?** The heatmaps for desktop are a bit messed up **What problems is Mouseflow solving and how is that benefiting you?** With mouseflow, we have been able to adress problems on our website regarding ux and customer journey which helped us to get more conversions. **Official Response from Salma Hussien:** > Hey there 👋 We're very happy to hear how easy and insightful you've found Mouseflow for optimizing your landing pages! Your success in enhancing UX and boosting conversions is exactly what we aim for. 🚀 Sorry to hear about the hiccup with the desktop heatmaps. Please reach out to our support team at support@mouseflow.com and they will help you right away with any challenges you're facing. 🙏 Thanks a million for choosing Mouseflow. Here's to many more conversions! 🎉 Cheers, Salma ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+04%3A51%3A42+-0500&secure%5Bsession_id%5D=6a6be966-0874-4425-a926-b1c2f429688c&secure%5Btoken%5D=7674121afadb020771214b8862852953e861caee8d465db51e0a027f1c753145&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)