--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies. (44 reviews) - Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies. (31 reviews) - Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions. (26 reviews) - Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement. (23 reviews) - Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options. (13 reviews) - Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow. (12 reviews) - Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes. (10 reviews) - Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking. (9 reviews) - Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. Excellent service and platform **Rating:** 5.0/5.0 stars **Reviewed by:** Luis A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Mouseflow?** Easy to check all the info about how the customers interact on your site, check new features and how the customers like or dislike. Also the Surveys are super uselful. **What do you dislike about Mouseflow?** About recordings sometimes are not accurate for example, when the recording showing the loader but you can see that the customer is interacting with something. **What problems is Mouseflow solving and how is that benefiting you?** The usability of new features on site and the issues and bugs that some customers share with us in the surveys. The attention map and Clicks show me where I need to be aware and make some fixies on it. **Official Response from Eddie Casado:** > Hi Luis, Thank you very much for your review and feedback. There may be instances in which some fine-tuning is needed to make sure everything runs smoothly on playback. Could you please reach out to us to take a look at the recordings in question to identify what the issue is? We look forward to your message! ### 2. excellent way to track traffic to your site **Rating:** 5.0/5.0 stars **Reviewed by:** Doreen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Mouseflow?** I like how easy it is to use the dashboard to determine what is happening on my website with the traffic. **What do you dislike about Mouseflow?** I had not issues, it is pretty to setup on your webpages. **What problems is Mouseflow solving and how is that benefiting you?** Inability to follow traffic on website. It allows me to see rather quickly the activity on the product pages. **Official Response from Salma Hussien:** > Hey Doreen, Your review is like a high-five for us! We're happy to hear that you're finding our dashboard feature easy to use and helpful in understanding your website traffic. That's exactly what we aim for - simplifying web analytics. 🚀 It's great to know that you've had a smooth experience setting up Mouseflow on your webpages. We seek to keep things simple and user-friendly. Thanks a bunch for taking the time to share your experience and feedback. 🤩 Cheers! ### 3. Awesome tool to track the visitor journey **Rating:** 4.5/5.0 stars **Reviewed by:** Roy A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Mouseflow?** I like that it has a free plan with all the essential tools to track the visitor's journey. **What do you dislike about Mouseflow?** Sometimes when I playback a session, it takes a long time to load. I'm on a 250+ Mbit connection, so it's really something with their servers. That having said, I'm on a free plan so I don't blame them for it. Things are probably ironed out on a paid plan. **What problems is Mouseflow solving and how is that benefiting you?** Finding issues with the user experience, JavaScript errors, etc. It's a must-have tool in order to optimize pages for conversions. **Official Response from Eddie Casado:** > Hi Roy, Thank you sharing your feedback and review with us! We strive to provide the best experience possible to all our customers including those on the free plan. We'd love to take a look into your account to make sure there isn't anything slowing down your recordings load time. Could you please send us a message at support@mouseflow.com, or fire up a chat inside the app? We look forward to connecting with you soon! ### 4. Good tool for tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Morgan K. | Growth Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Mouseflow?** I like using this tool for the simplicity of tagging events and watching how a user got to that point **What do you dislike about Mouseflow?** Set up and configuration options are a little weird. Not as much freedom as I wish it could have **What problems is Mouseflow solving and how is that benefiting you?** We wanted real-time recordings of what were happening. It helped us get instant feedback and insights by playing back the recordings. **Official Response from Eddie Casado:** > Hi Morgan, Thank you for sharing your rating and feedback. We'd love to know what you found weird about our set up and configurations. There are some use cases more complex than others, but our A+ support team is always available to take on a challenge and help hash them out. Could you fire up a chat inside the app, or reach out to us at support@mouseflow.com so that we can look into this together? We look forward to your message! ### 5. Great Alternative to Other Solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Turn C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Mouseflow?** It's easy to use and insightful. It's also more affordable than other solutions. **What do you dislike about Mouseflow?** There is no overall summary or score that enables the user to easily know which recordings are most insightful **What problems is Mouseflow solving and how is that benefiting you?** Using Mouseflow helps us understand when and where there is user friction, which helps us tune our technology to maximize conversion. **Official Response from Eddie Casado:** > Hello Turn C, Thank you for sharing your review and feedback. Our Friction Score can help you get to the sessions that need you the most. What's cooler about it that it not only tells you what to look at, but also averages your website's Friction Score to offer you benchmarks to guide your optimization efforts. Check out the link below on "See how Mouseflow improved" for more information about our technology ### 6. Mouseflow Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Mouseflow?** It has enough functionality to cover our platfrom needs. **What do you dislike about Mouseflow?** Its not work properly with big platfroms, some pages not load, and I can't see insights unfortunetly. I think the solution is good for less heavy platfroms. **What problems is Mouseflow solving and how is that benefiting you?** I can see how users use the platfrom. **Official Response from Salma Hussien:** > Hey there 👋 It's great to hear that you've been finding our features helpful in understanding how users interact with your platform. That's what we aim for, after all! 🤩🚀 I'm really sorry to hear that you've been having some trouble with pages not loading properly. That's definitely not the experience we want for you. We've designed Mouseflow to work efficiently with platforms of various scales, and we are committed to making sure this is the case for you. I encourage you to reach out to our amazing support team the next time you encounter any difficulties. We are all more than happy to assist you and resolve any challenges you may have. Have a great day! ✨ ### 7. Incredibly Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Mouseflow?** Easy to set up, intuitive interface. Perfect for small businesses. **What do you dislike about Mouseflow?** Building funnels to understand conversion is not as intuitive as other features. **What problems is Mouseflow solving and how is that benefiting you?** It is a one stop shop to understand how folks are interacting with our website. **Official Response from Lindsay Taylor:** > Hi There, Wahoo! We're so happy to hear you're finding us a perfect solution for your small business. 😊 We'd also love to hear more about your feedback with our Funnels feature. Feel free to send our team an email at support@mouseflow.com. We're always on the look for how we can improve our platform for our customers. 💪 Thank you again for taking the time to share your experience! ### 8. Helps me sell more books **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Mouseflow?** Mouseflow helps me see where on my landing page people are clicking and how far they are scrolling so that I can see precisely where to changes things and test things on my landing page to make more people sign up or buy. **What do you dislike about Mouseflow?** I am very new to Mouseflow but so far it has been very helpful and I don't dislike anything yet, but maybe in a few months as I am more familiar with it there might be something. **What problems is Mouseflow solving and how is that benefiting you?** It is helping me improve my landing page by seeing where people click and how far down they scroll, so I know which areas to change and test to make the landing page work better. **Official Response from Eddie Casado:** > Hello Ashley, Thank you very much for taking the time to review us. It looks like you are already on a great track! We promise we'll keep working hard to extend our honeymoon, but if at any point something comes up, please do not hesitate to contact us via chat inside the app, or via email at support@mouseflow.com. See you around! ### 9. Bad customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Mouseflow?** The funnels are extremely helpful in tracking customer experience. **What do you dislike about Mouseflow?** Their inability to work with someone to cancel their subscription. **What problems is Mouseflow solving and how is that benefiting you?** Solving tech issues and bugs with website when frustration in users appears **Official Response from Salma Hussien:** > Hello there! Thank you for your review. Funnels are indeed a very powerful tool! Nothing like replaying sessions from your drop-outs to figure out why they are leaving your journey. We apologize for any difficulty you've encountered with our subscription cancellation process, we're here to help! Could you please contact us at: support@mouseflow.com and we will get back to you instantly. Thank you for your feedback. ### 10. Great way to see where visitors spend time on your site **Rating:** 5.0/5.0 stars **Reviewed by:** Heather Hummel G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** My favorite feature is the % indicators on the Scroll option to see how far down a sales page visitors go. This helps me to know where to modify my page. **What do you dislike about Mouseflow?** I wish the Clicks feature showed up better on the pages. **What problems is Mouseflow solving and how is that benefiting you?** Landing and sales page analysis **Official Response from Eddie Casado:** > Hi Heather, Thanks for sharing your feedback and review. We'd love to know more about your experience with the clicks feature. We'll reach out to make sure everything is running smoothly, or help if there are any optimizations we need to do. Talk soon! ### 11. A reliable and efficient tool for complete business solutions and analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna L. | Head Of Solutions, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Mouseflow?** Since Mouseflow is developed following a strict set of guidelines for understanding the data, it is incredibly stable and has conveyed to me a very precise meaning of the instruments and the virtues of the monitoring processes, all of which helps me enormously in my statistical analyses. It is a fantastic tool for analyzing and improving business processes and identifying weaknesses, improving and solving all problems by deciding on the right course of action. It is easy to implement, providing us with a surprising amount of complete tools, it has a nice and natural flow. **What do you dislike about Mouseflow?** Although the program is fantastic, I hope it is more affordable for small businesses. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow provides us with thoughtful analysis and very fruitful reports, which significantly change how we think about statistical chart distribution and business success. It is simple, and we have solid software at our disposal that provides accurate information about the process flow. Reliable and robust, it encourages systematic thinking and comes highly recommended by me. There is always something new that your team is testing and improving. The service we received was excellent, so I highly suggest its use. **Official Response from Eddie Casado:** > Hello Hanna, Thank you very much for your thorough review. We are committed to providing enterprise-grade insights and security to all our customers regardless of their plan, while maintaining our promise of making behavior analytics accessible to everyone. Please let us know if you need help in the future, and we look forward to being successful together! ### 12. Mouseflow is a powerful tool for assessing my website's performance and the user's behavior. **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelo Vourakis B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Mouseflow?** The recordings of the users` sessions, for I can see exactly where and when they are interacting with the page. **What do you dislike about Mouseflow?** Pricing is something that should be reviewed. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is helping me analyze the behavior of the user in our environment. **Official Response from Eddie Casado:** > Hi Marcelo, Thank you very much for your review and feedback. Sounds like you are on the right path to get the most out of Mouseflow. We'd love to hear your thoughts related to our pricing. Would you mind reaching to us via chat or by emailing us at support@mouseflow.com? We look forward to your message! ### 13. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Darlene D. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Mouseflow?** I like that you don't have to create heat maps for every single page. Mouseflow does it for you with a click of a button. **What do you dislike about Mouseflow?** So far I have no dislikes about Mouseflow. **What problems is Mouseflow solving and how is that benefiting you?** Better understand the buyer journey. **Official Response from Eddie Casado:** > Hi Darlene, Thank you very much for taking the time to review us. Automatically generating heatmaps for all your pages is for sure a time-saver!. We are happy you are finding the experience to your liking. We'll be around if you need us. Talk soon! ### 14. Must have for your business **Rating:** 5.0/5.0 stars **Reviewed by:** ashlea s. | Photographer, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2022 **What do you like best about Mouseflow?** I absolutely LOVE Mouseflow. I used to use hotjar, but my website isn't that big in traffic, so it was so wonderful to be able to hve the option to have free recording. **What do you dislike about Mouseflow?** Honestly the set up could be a bit better. I did like the set up on hotjar, but you know they are $59 a month or something like that and it wasn't feasible for me. but mouseflow is set up nice and it works, so I'll take it! **What problems is Mouseflow solving and how is that benefiting you?** I just wanted to know if there was ever an issue on my website. it helped me so much because as a small business owner, when my site contact form was down, I could easily go to my recordings and see where people dropped off. **Official Response from Eddie Casado:** > Hi Ashlea, Thank you for coming over to hang out with us and add some flow to your website. Please let us know if you run into any configuration issues by accessing our support via chat inside the app, or by sending them an email to support@mouseflow. See you around! ### 15. Good to Track Your Site insights and User flow **Rating:** 4.5/5.0 stars **Reviewed by:** Neeraj S. | Senior Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2023 **What do you like best about Mouseflow?** Its nice and simple UI is easy to use and works well with website and landing page, helping us understand what users fill in when they browse any site/landing page. Excellent customer support. **What do you dislike about Mouseflow?** Nothing till now is working well. Sometimes free version has some tracking issues. **What problems is Mouseflow solving and how is that benefiting you?** It helps us to understand how online customers/users find any site/landing page, how they interact with the site and form accordingly. You can plan where to make changes on site for a smooth customer journey. **Official Response from Eddie Casado:** > Hi Neeraj, Thank you very much for your review. We are committed to providing the best experience to all our customers, including those on a free plan. We'd love to take a look at your project to see what tracking issues you are experiencing and solve them. Could you reach out to us to open a ticket? We look forward to your message ### 16. Great granularity **Rating:** 4.5/5.0 stars **Reviewed by:** Gos T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Mouseflow?** The ability to watch recordings of sessions and the automatically generated heatmaps **What do you dislike about Mouseflow?** Wish there were automated trends that told you about patterns that have been observed in the data **What problems is Mouseflow solving and how is that benefiting you?** Seeing what users are doing **Official Response from Eddie Casado:** > Hi Gos, Thank you very much for your review and feedback. Not having to set up segments or manually generate heatmaps surely is one of the many advantages of using Mouseflow. We are glad you are taking advantage of it. We have a lot of exciting stuff in the pipeline to provide even more insights to our users. Make sure you sign up for our Insights Cave newsletter and follow us on LinkedIn to stay in the loop with the latest from us and the industry. See you around! ### 17. This tool is good, but the videos frequently are small and I can't watch the full flow. **Rating:** 4.0/5.0 stars **Reviewed by:** Angel Daniel A. | Plataform and System Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Mouseflow?** I can't watch the opportunities of my website, but I can watch in real time the interactions of my customers. I can make decisions based on customer behavior. I am unaware of other tools. **What do you dislike about Mouseflow?** The videos are not complete. Without this option, I can't watch the complete flow of customers. I do not have a view of the consumption of my credits purchased monthly, so I have to enter and exit my session several times to see how the consumption is going. **What problems is Mouseflow solving and how is that benefiting you?** I have visibility of what does not work on the web and change the content of the site on time. If we notice that there is a lot of friction with customers, we can act immediately and make timely decisions in the middle of a campaign. **Official Response from Eddie Casado:** > Hello Angel, It doesn't sound like things are working properly, so we'd love to look into your account to make sure everything is configured properly. Could you please write us over chat in the app, or an email at support@mouseflow.com? We look forward to your message! ### 18. It was an education to see the videos of how visitors act on my site. **Rating:** 5.0/5.0 stars **Reviewed by:** Hugh O. S. | Author, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Mouseflow?** The data and insight you receive from mouseflow are invaluable! I love how easy it was to set up and use. **What do you dislike about Mouseflow?** I can't think of anything at all I dislike, the experience has been only positive. **What problems is Mouseflow solving and how is that benefiting you?** It's showing me that aspects of my website that I thought were working really aren't and things I thought were insignificant are much more important than I originally thought. **Official Response from Eddie Casado:** > Hi Hugh, Thank you very much for sharing your feedback and review. We are happy to see Mouseflow is helping you uncover opportunities to make your website experience better! Keep an eye out for newsletter "Insights cave" to get the latest news from the industry and some expert-curated content to help you get the most of Mouseflow. See you around! ### 19. It's great - I've used all the heatmap tools **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Mouseflow?** Easy to setup, easy to measure, loads fast on site **What do you dislike about Mouseflow?** Nothing. It's an ugly backend but that's what I like about it. Super simple. **What problems is Mouseflow solving and how is that benefiting you?** Funnel optimization and A/B test ideas. **Official Response from Lindsay Taylor:** > Hi Justin, Thank you so much for your review of Mouseflow! We're thrilled to hear you're finding our tools helpful and easy to use, especially when it comes to Funnels and A/B testing! Having a super simple, fast, and user friendly platform is incredibly important to us (although we like to think we're still cute 😉💅). Don't hesitate to reach out to our Support Engineers if you ever run into any questions (or have suggestions!) We're always happy to help. 💪 ### 20. Happy mouseflow **Rating:** 4.0/5.0 stars **Reviewed by:** 直也 . | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Mouseflow?** Data can be measured across multiple domains. **What do you dislike about Mouseflow?** I don't like the fact that it glitches regularly. **What problems is Mouseflow solving and how is that benefiting you?** Video and heatmaps can be used to analyze user behavior and improve site UI. **Official Response from Salma Hussien:** > Hey there 👋 Thank you for sharing your experience with Mouseflow. Your feedback is greatly appreciated. 🤩 It's great to hear that you find the ability to measure data across multiple domains useful and that the video and heatmap functionalities are beneficial in analyzing user behavior and enhancing your site's UI. 🚀 I'm really sorry about the glitches you've been experiencing. Whenever you face any challenge, our amazing support team is just a message away. We're here to help and to look further into improving your experience with us. Cheers! ### 21. Great alternative to Hotjar **Rating:** 3.5/5.0 stars **Reviewed by:** Hashim A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** CheapFree alternative to Hotjar with all the features I need from it; only a few months of running it and I've already caught bugs encountered by my users that I would never have otherwise. **What do you dislike about Mouseflow?** Interface and user experience are not as polished as Hotjar and other alternatives. **What problems is Mouseflow solving and how is that benefiting you?** Allowing me to see (almost) exactly what my users are seeing when they visit my visit, and identifying pain points they might be having or bugs they might encounter. **Official Response from Eddie Casado:** > Hi Hashim, Thank you very much for sharing your review and feedback. We are glad that you are catching all those bugs! You are definitely on a streak! We are making constant improvements to our experience, so we hope you stick around to enjoy them as we roll them out. Please let us know if we can help in any way by firing up a chat, or emailing us at support@mouseflow.com ### 22. New renewable tech firm - Mouseflow was invaluable **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** Very easy to install and use. Shows acturate mouse movements and clicks followed page paths etc. **What do you dislike about Mouseflow?** It's so good I thinking of upgrading to a payment plan lol **What problems is Mouseflow solving and how is that benefiting you?** Clearly track users coming and inspect/predict reactions through mouse movements. **Official Response from Eddie Casado:** > Hi Andrew, Thank you very much for supporting us with your review. Make sure you hover your clickable elements on the click heatmap of a page to get more than 10 additional data points on click behavior! We look forward to having you around :) ### 23. Really nice alternative to Google Analytics with more essential tools **Rating:** 5.0/5.0 stars **Reviewed by:** Alexey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** The oportuni to easily check screen records of users and allocate users with the utm sources. **What do you dislike about Mouseflow?** Tariff pricing is on a higher end, but hey, good service cost money. **What problems is Mouseflow solving and how is that benefiting you?** Helping with analisis of user expirience on site **Official Response from Eddie Casado:** > Hello Alexey, Thank you for sharing your review and feedback. See you around! ### 24. GOOD TOOL FOR WEB INSIGHTS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Mouseflow?** Based on fact and data. We do not need to make any assumption on what to improve in our website. This is a very useful tool that can really help our team, especially if we want to improve the UI/UX of our websites. **What do you dislike about Mouseflow?** Right now since I have not fully used the mouseflow for a long time. I was not able to explore all the functionalities and features of mouseflow. So for now I cannot say that I do not have any disliked feature **What problems is Mouseflow solving and how is that benefiting you?** It is benefiting us on the On-Page Site Rewiew for the customer site visits and also for the Customers User Experience on the Website. So It is really helping us. Expecially also the Heatmap feature. **Official Response from Eddie Casado:** > Hi there, Thank you for your honest review of Mouseflow. Mouseflow is the perfect tool to provide context and evidence to inform your decision making and prioritize your roadmap. Please let us know if we can be of assistance as you continue your discovery process. See you around! ### 25. The heatmaps are invaluable **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Mouseflow?** We have found the insights provided by the page heatmaps to be most helpful. Particularly since we recently launched the new website. The data that Mouseflow shows enables us to truly understand the customer journey. **What do you dislike about Mouseflow?** We as a business would like to integrate the data from the feedback forms directly with our business CRM [Pardot/Salesforce]. Rather than having to log into the dashboard. **What problems is Mouseflow solving and how is that benefiting you?** Understanding the customer journey on the website and learning where the pain points are. **Official Response from Eddie Casado:** > Hi Lisa, Thank you very much for sharing your review and feedback with us. Heatmaps are the best allies to understand patterns in your visitors journeys! I can see that you are already working with the team to inject your feedback campaign's responses into Pardot/Salesforce. We look forward to finishing that integration! If anything else comes up, please do not hesitate to contact us. See you around! ### 26. So far, I'm impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Luís Felipe S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Mouseflow?** It records the user's mouse movement when responding to a survey. That is useful for understanding more about their behavior. **What do you dislike about Mouseflow?** The default setting for how many visits will be recorded. I didn't notice it was 100%, so my free plan credits ended in a few hours. Also, I'm unsure if the NPS survey I added is included in the 500 recordings I have in the free plan. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow makes it easier to do UX research. **Official Response from Eddie Casado:** > Hi Luís Felipe, Thank you very much for sharing your feedback and rating. Recording 100% of your traffic is necessary to make sure you don't get false positives when reviewing your performance. A funnel can be negatively impacted by sampling, thus your insights will inevitably be, too. NPS surveys rely on your recordings to be served, and they are included as part of your 500 credits. Please let us know if you have further questions by reaching out to us via chat inside the app, or by emailing us at support@mouseflow.com. See you around! ### 27. Great tool - even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Mouseflow?** The intuitive way of using Mouseflow - I have tried several similar tools and decided for Mouseflow because of the clean UI / Ux. Also, what I really like & appreciate is the easy configuration for GDPR purposes which really helped with the decision as well. **What do you dislike about Mouseflow?** The small "dislikes" with Mouseflow - after using it few weeks - are that, in some cases, images on the pages are not showing in the heatmaps/recordings and that the generally necessary popup for cookie consent needs to be blocked script based/is hard to configure. But on the upside, Mouseflow support is really quick and VERY supportive to help fix those issues. **What problems is Mouseflow solving and how is that benefiting you?** I use it for purpose of website reviews with heatmaps and recordings. That way, we can gain a deep understanding of what the users are actually doing on our sites. This then helps / helped to increase the conversion. **Official Response from Eddie Casado:** > Hello! We are committed to our privacy-by-design principle to ensure the highest level of security and privacy in the behavior analytics space. Our Visual Privacy Tool does indeed make it easier to mask elements that may put you at risk. Remember you can always use the "Refresh HTML" option in the hamburger menu inside the theater to load a fresh, cookie-less render of your website :). See you around! ### 28. Great tool that helped us to understand customer behaviour and allow us optimize the UX/UI. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Mouseflow?** It was very insightful to correlate the different various report results, e.g. recordings with heatmaps, to gain a better understanding of customer behaviour. **What do you dislike about Mouseflow?** Sometimes visitor sessions were not tracked, although internal system signal showed activity. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps us to analyse customer behaviour by visualizing interactions with our product. This helps to transfer indirect feedback to direkt insights. **Official Response from Eddie Casado:** > Hi there, Thanks for sharing your feedback and review. Using Mouseflow as additional evidence to validate your hypothesis is the boost of confidence needed to push your improvements with more accuracy. This is absolutely the way to go! There may be variations in tracking from system to system, bear in mind that Mouseflow's script doesn't affect your loading speeds, and sometimes it would not record visits that didn't last long on the page. Please shoot us a message in the app so that we can look over the inconsistencies and see if there is anything we can do to optimize your setup. We look forward to your message! ### 29. great recordings, easy to install, many possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Mouseflow?** easy to use, many opportunities and different functions. very user-friendly **What do you dislike about Mouseflow?** pricing model, that i cannot record only the customers who stay longer than 30 seconds, so I am very fast over the credit limit, abd the ones who are below 30 seconds are really useless recordings, so **What problems is Mouseflow solving and how is that benefiting you?** Showing where users have the most problems by registration and login **Official Response from Salma Hussien:** > Hey there 👋 Thank you for your review and honest feedback. We're glad to hear that you're finding Mouseflow easy to use and beneficial to you in identifying where exactly the visitors face issues. Regarding your concern about the recording of short-duration visits, we do have the option to delay the start of Mouseflow recording. This feature can help ensure that you're only capturing data from visitors who stay on your site for a certain length of time, thus optimizing your credit usage. Our support team is more than happy to assist you with setting up this delay feature. Please reach out to us for more details via chat or email: support@mouseflow.com We look forward to hearing from you soon. Have a great day ✨🤩 ### 30. Lifting the veil on analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Jon W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Mouseflow?** I've only used the Mouseflow platform for a few weeks at this point but I've found that the recordings are incredibly insightful to truly understand the customer experience as it pertains to your UI/UX. Historically I've used some other competitors of Mouseflow but found the insights were only initially helpful but once you reviewed a few recordings you could extrapolate the rest and cancel. Mouseflow has additional features and value props that add continued depth and therefore value. This is the missing link between your standard analytics environment and the user experience. **What do you dislike about Mouseflow?** Thus far my primary grievance is the lack of insight into embedded elements or iframe assets. Many CMS' these days ensure they integrate with most anything and due to the evergrowing market of aftermarket software solutions for webmasters, Mouseflow should put a strong emphasis on the integrations component so your tool can "see" embedded assets like forms, subscription collections etc. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow connects the dots between analytics data and how your customer is engaging on the website. No matter how many times you test for page load speed or run your site through other analytics tools, nothing eases that nagging feeling that something on the UX is hindering performance and this tool gives you that clarity. **Official Response from Eddie Casado:** > Hi Jon, Thank you for taking the time to share your thoughts and rating with us. We are happy to read that you are finding value beyond other market offerings, and we appreciate you sticking with us. About your dislike - I am happy to report that we can absolutely record the contents of embedded elements :). Please click on "See how Mouseflow improved" to take you to a help article that walks you through the steps to set this up. Additionally, our team has already reached out to work with you to offer some help. Talk soon! ### 31. Great Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Jann F. | Book Author, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Mouseflow?** Easy to use and extremely easy to read the results. It gave me confidence in my site pages. **What do you dislike about Mouseflow?** A little formidable-it does so much! Sometimes I'm a little overwhelmed. That may be just me though. **What problems is Mouseflow solving and how is that benefiting you?** I'm trying to figure out how efficient my landing page is. Mouseflow shows me exactly what portions are not working and which ones are. **Official Response from Eddie Casado:** > Hello Jann, Thank you very much for sharing your feedback and rating with us and the G2 community. It's normal to feel a bit overwhelmed when first jumping in with so much granularity. But don't worry, you can click on "See how Mouseflow improved" button below to take you to our training section where you can become a total Flowster in no time! If at any point you get stuck, please do not hesitate to reach out to us. We'll be happy to help! ### 32. Good tool to improve your platform **Rating:** 4.0/5.0 stars **Reviewed by:** Fieke F. | Sr. Product Manager Online, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Mouseflow?** The fact that you can easily filter and screen the data for problems. And add custom tags to find specific scenario's you are looking for. Good support. **What do you dislike about Mouseflow?** I don't have enough time to try all the options available **What problems is Mouseflow solving and how is that benefiting you?** We are finding problems in the UX of our site, sometimes bugs, that we can test or solve right away. **Official Response from Eddie Casado:** > Hi Fieke, Thank you very much for sharing your review and feedback. There are many reasons why you would experience this, and most of these reasons are related to your website set up and the configuration of Mouseflow. Perhaps the content on your website is an iFrame? Hosted o different domain? Regardless, we got your back :)!. I can see that you are already in touch with our support team to get this resolved. We'll follow up via chat to get it all ironed out. Talk soon! ### 33. Easy to use and more value for money than some competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Andre M. | Digital Hub Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Mouseflow?** Very easy setup and quick to get results and insights. It's cost/function is better than most competition, considering medium sized organizations/websites. **What do you dislike about Mouseflow?** Some logic on surveys is missing from the competition. If you rely on complex surveys with builtin logic, please consider other products. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is currently being use for corporate e-commerce b2b and b2c websites. We are using to analyse user behaviour, NPS surveys and funil analysis. **Official Response from Eddie Casado:** > Hello Andre, Thank you very much for taking the time to review us. We appreciate being your preferred choice for behavior analytics. We are surely working on improving our feedback feature to include more options and flexibility. It's like you saw the future! I see you are running NPS surveys, it may be a good idea to have it inform your Friction Score calculation. Check out the link under "See How Mouseflow Improved" to set it up. You can also reach out to our support team to guide you through the process. We look forward to having you around and wish you a great 2023! ### 34. Very clear giving amazing insights, drawbacks to business to make changes in their journeys. **Rating:** 5.0/5.0 stars **Reviewed by:** Nainan M. | Head of Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Mouseflow?** Easy to identify gaps and have a solution to improve the UI for the end user. Moreover the slicing and dicing of journeys can easily be done to understand the resaons for drop offs. **What do you dislike about Mouseflow?** Nothing, So far the best with good value for money. **What problems is Mouseflow solving and how is that benefiting you?** Understanding drop offs along with clear cut user behaviour. Clearly identifing the gaps and unnnecessary stages which was effecting final conversions. **Official Response from Eddie Casado:** > Hello Nainan, Thank you for taking the time to review us. Under Friction events, you can further filter your data by bounces and speed browsing. These can give you precise insights as to what pages are not being leveraged in the journey as much ;) Let us know if we can be of any assistance! ### 35. My go-to solution for behavior analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | Media Buyer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Mouseflow?** Mouseflow is easy to integrate with your preferred landing page builder; in my case, I use Unbounce. They work well together. I have found that the data Mouseflow provides is quite accurate, considering the number of user agents the software must track. **What do you dislike about Mouseflow?** If you use Wordpress and the Mouseflow plugin, you may find it slowing down your page load speed. Manually installing the scripts should help improve perfomance. **What problems is Mouseflow solving and how is that benefiting you?** I use Mouseflow to work out friction on my landing pages. With an A/B testing solution such as Unbounce, you can dig in and optimize your landing pages for scroll rates and conversions. **Official Response from Eddie Casado:** > Hello Josh, Thank you for sharing your rating and feedback. Our script rarely affects load time as it loads after the page has been fully loaded, but there are instances depending on the configuration of the website that may impact load speeds unrelated to the loading of the script. We are glad that we were able to work around that together and that you are now a total Flowster! Let us know if anything else comes up. ### 36. Easy to setup **Rating:** 4.0/5.0 stars **Reviewed by:** John S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Mouseflow?** It is easy to get started with setting up the recording functionality. The interface is easy to use. **What do you dislike about Mouseflow?** It seems a bit random when a recording session starts and ends. A significant amount of my recording sessions are <1 second page redirects, which I'd prefer not to use my limited recording credits on. Recording sessions are broken up by pages. So tracking a user across multiple pages is relatively hard. **What problems is Mouseflow solving and how is that benefiting you?** It gives me great insight into how users us and misuse our software. I use it specifically for monitoring how new features are used. **Official Response from Eddie Casado:** > Hello John, Thank you for taking the time to review us. It sounds as if there are some problems with your configuration that can be easily solved by our support team. Would you mind opening up a ticket by firing up the chat inside the app, or writing them an email to support@mouseflow.com? We look forward to hearing from you and getting your set up squared away! ### 37. Best tool for website Heatmapping on the web. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | SEO & PPC Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Mouseflow?** Mouseflow offers more data than any other comparable heat mapping software on the web. Additionally, most of the data can be downloaded for deeper anaylsis. **What do you dislike about Mouseflow?** Very difficult to find a negative with Mouseflow. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is excellent for separating Paid Traffic and Organic Traffic visits, making analysing the mouse movements, clicks and page scroll data much more meaningful and valuable. **Official Response from Eddie Casado:** > Hello Michael, Thank you for sharing your feedback and review. Have you checked out link analytics? Go to your click heatmaps and hover over any of your elements to get 10+ more contextual data points to understand the behavior behind every click and hover on your page! See you around! ### 38. Leaps and Bounds Better than Alternatives **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan M. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Mouseflow?** Everything is easy to locate and the options and native plugins are extremely useful **What do you dislike about Mouseflow?** Options are robust so can take some getting used to if you are coming from a different service **What problems is Mouseflow solving and how is that benefiting you?** Easier tracking of visitor locations and viewing complete customer journey **Official Response from Eddie Casado:** > Hi Ryan, Thank you very much for taking the time to review us. We are glad you mention our available native plug-ins and integrations. It is important that you can leverage your data properly to take advantage of Mouseflow's capabilities. Please check out our training section by clicking on "See how Mouseflow improved" below. It can be helpful to speed up the learning curve and get some insider tricks to become a total Flowster ;) ### 39. Mouseflow great addition to my CRO program **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Mouseflow?** Great tool, user friendly and good and friendly support **What do you dislike about Mouseflow?** Not much I can think of they offer reasonable subscription plans **What problems is Mouseflow solving and how is that benefiting you?** For my CRO program I am using Mouseflow for opportunities to improve my website and to see where visitors struggle on my webshop **Official Response from Eddie Casado:** > Hi Stefan, Thank you very much for the praises. We take a lot of pride on having the best support in the industry, so it is always reassuring to see we are fulfilling that goal. We look forward to seeing you around. ### 40. Good service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Matthias R. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** The abilities of the software is very good, I have recommended it to friends and they implemented the service with great succcess on their website. **What do you dislike about Mouseflow?** I haven't found anything yet. I truly do like the service! **What problems is Mouseflow solving and how is that benefiting you?** I can see what my leads do on my website, I can identify many parameters. **Official Response from Eddie Casado:** > Hi Matthias, Thank you for your review and for being our ambassador. Sounds like you'd be a good candidate for our partner program. Check out the link "See how Mouseflow improved" for more information on how to become a partner. Please let us know if you need any help in the future. ### 41. Very intuitive and great tagging system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Mouseflow?** Recording tool and tagging. It allows to set alerts, measure customer frustration,etc **What do you dislike about Mouseflow?** Dashboards. I think it's would be good if we can connect with analytics and make some comparison dashboards and KPIS **What problems is Mouseflow solving and how is that benefiting you?** The decisions about usability changes or general changes on website that sometimes aren't justified **Official Response from Eddie Casado:** > Hi there, Thank you very much for your rating and review. We are happy to see you are enjoying our Custom Tag tool. Having the ability to tag elements on your site without involving development can save tons of back-and-forth, as well as speeding up your operation quite significantly. We are making constant improvements to our features, so please stick around to enjoy them as we released them to our customers. Let us know if you need any assistance in the future by firing up a chat inside the app, or email us at support@mouseflow.com See you around! ### 42. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Michael T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** I love the customer service, they made me feel like my questions were important and our onboarding was smooth as butter. **What do you dislike about Mouseflow?** No dislikes. Mouseflow has been phenomenal **What problems is Mouseflow solving and how is that benefiting you?** We want to know where to put the most important information on the website and how are people interacting with our pages. **Official Response from Eddie Casado:** > Hi Michael, We take a lot of pride in having the best support and success team out there, so your messages boosts our confidence to the sky. Thank you for that. We'll be here if you need any help in the future. ### 43. A very accurate but powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stanislav N. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Mouseflow?** Found a few bugs on my website. These are genuinely accurate recordings. I like my pagespeed loading after the installation. **What do you dislike about Mouseflow?** It's just a suggestion for improvement: it would be nice to have a feature to exclude specific users from future screening. **What problems is Mouseflow solving and how is that benefiting you?** The best part is that you can track bugs, errors and behaviour. **Official Response from Eddie Casado:** > Hello Stanislav, Thank you for sharing your feedback and feature request. Definitely interesting! We take a lot of pride on the design of our recording script so that it doesn't affect load speeds, so we appreciate you noticing and sharing it with everyone. If anything comes up, please let us know. See you around! ### 44. Easy to setup and use to gain insights **Rating:** 4.5/5.0 stars **Reviewed by:** Justin F. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Mouseflow?** Mouseflow has a good user interafce. It's intuitive to use and setup and then ive been able to setup funnels, heatmaps on specific pages and ability to ask survey questions and see all the recordings of all the user journeys. **What do you dislike about Mouseflow?** currently these is not much i dont like considering the short time i have used it. **What problems is Mouseflow solving and how is that benefiting you?** how users interact with our site, andit helps to show where there is a pain point, a drop off or a UX issue on a landing page. Its a great beenift to look at analytics and mouseflow to determine usability issues **Official Response from Eddie Casado:** > Hi Justin, Thank you for your review. Good to see you are taking advantage of the Mouseflow ecosystem. If you need any ideas to improve your skills, please visit our training section. You can get there by clicking on the link below "See How Mouseflow Improved" We look forward to having you around ### 45. Easy to set up and get meaningful results from our users within minutes of sign up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Mouseflow?** Vey straightforward to set up. The customr service team were o hand to iron out any difficulties. It was easy to meaningful results quickly. **What do you dislike about Mouseflow?** The pricing structure was a bit misleading. **What problems is Mouseflow solving and how is that benefiting you?** Helping with the launch of a new product **Official Response from Eddie Casado:** > Hey there! Thanks for sharing your experience with us. Sounds like you have everything you need to make your new product a success! It'll be crucial to get insights quickly and without delay especially if you are investing in promotion. Remember to use UTM parameters in your campaigns when you go to market so that you can assess the performance of your campaigns and discover what channel brings you the most qualified traffic. We built our business with transparency, and our pricing structure is very much visible. Perhaps we missed something? We'd love to hear why you feel that it was misleading. Could you please fire up a chat inside the app or send us an email to support@mouseflow.com? We look forward to your message. ### 46. We are new, but love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Shane J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Mouseflow?** The ease of use. Getting started was so simple. I really like their focus on data security and compliance. **What do you dislike about Mouseflow?** At this point, we are a new customer, no issues so far **What problems is Mouseflow solving and how is that benefiting you?** Optimizing our sites and removing friction from our customer's experience. **Official Response from Eddie Casado:** > Hi Shane, Thank you for taking the time to review us. We are absolutely enjoying your company. We've followed a privacy-by-design approach that's led us to be one of the leaders in compliance with privacy laws around the world. Please make sure to let us know if you run into any challenges. We'd be happy to help! ### 47. Great insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Mouseflow?** Really useful to see what the UX is like from the other side and highlight issues that customers are coming across **What do you dislike about Mouseflow?** Sometimes the videos don't load or don't load properly, showing an image that isn't exactly what the customer sees **What problems is Mouseflow solving and how is that benefiting you?** UX issues **Official Response from Eddie Casado:** > Hello there, Thank you for sharing your review with us. Depending on how videos are embedded and the technology behind it, we may need to follow additional configurations. Please reach out to our support team so that they can walk you through the process. We look forward to your message ### 48. Great insights on our customer behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia T. | co founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2023 **What do you like best about Mouseflow?** Very userfriendly to navigate! It helped us understand customer behavior and narrowed down on where we can improve to increase our conversion rate! Great app! **What do you dislike about Mouseflow?** We ran out of credits fast and the refill credits are expensive **What problems is Mouseflow solving and how is that benefiting you?** It helped us understand where people were abandoning our website **Official Response from Eddie Casado:** > Hi Cecilia, Thank you for taking the time to review us! Running out of credits quickly is usually a sign that you have outgrown your plan, so it may best to look at your options to upgrade to make sure you don't lose any crucial data in between refills. Otherwise, we'd love to give you a few pointers on how to optimize your recordings. Could you please reach out to us so that we can work together? We look forward to your message! ### 49. Extremely helpful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Mouseflow?** The most helpful thing about Mouseflow is being able to see the recordings and seeing what user behavior has been on the page and throughout your funnel. It is also extremely helpful to see where people have clicked, how far they made it down your sales page, and figure out what portions of your sales page have been the most interesting to them using the attention heat map. **What do you dislike about Mouseflow?** Sometimes visits and sales are not recorded and I don't know why. Sometimes people will leave and come back and purchase but the purchase is not attributed to the landing page. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is helping us improve upon our landing page and make it better. Without Mouseflow it is difficult to determine how well your landing page is working with your target demographic so that we can make important changes to improve the page. **Official Response from Eddie Casado:** > Hi Justin, Thank you very much for taking the time to review us. There are some nuances between platforms when comparing numbers, but it is important to understand what those nuances are so you can properly evaluate your data. Our support team has opened a ticket with you to look over the discrepancies and ensure that everything is firing properly. If you have any other questions, please do not hesitate to contact us. See you around! ### 50. Low effort installation & easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Gerard D. | Product Design Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Mouseflow?** Solid security docs for internal review are available. Very responsive Customer Support Simple and straightforward reporting is perfect for executive consumption. **What do you dislike about Mouseflow?** More flexibility in monitoring a single URL for multiple admins. **What problems is Mouseflow solving and how is that benefiting you?** Page-level user interaction issues. Plus, allowing quick access to the data for faster reporting and iterating. **Official Response from Eddie Casado:** > Hello Gerard, Thank you very much for taking the time to review us. We have always been a privacy-first and security-conscious company. We are happy to read that you've felt the support from our team, and that you are reaping the benefits from Mouseflow. We have an exciting roadmap ahead of 2023, and we'll be taking into consideration your feedback to make sure you get what you need. If there is anything that comes up, please do not hesitate to contact us. See you around! ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+08%3A17%3A04+-0500&secure%5Bsession_id%5D=3db25e99-34a1-40ef-b389-7fe5e4896468&secure%5Btoken%5D=d4f0778b5866de499a2e3f2e866d0f6050b6356208e4217fbbfc989e1ec94b0b&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)