--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies. (44 reviews) - Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies. (31 reviews) - Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions. (26 reviews) - Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement. (23 reviews) - Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options. (13 reviews) - Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow. (12 reviews) - Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes. (10 reviews) - Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking. (9 reviews) - Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. Mouseflow's helped me tie back the 'why' to data. Glad I came across this tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Robin T. | Project Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Mouseflow?** I love Mouseflow's support the most! These guys are experts and have promptly helped me every single time. I have zero unresolved questions, problems. The tool itself's gotten a cooler UI now. I was not the biggest fan of their previous UI. Features and functionality on this tool is why I moved from other behavior tracking tools; Mouseflow lets you slice and dice heatmaps and recordings like it's Google Analytics - that's the level of depth you can filter and segment at. Plus, these guys don't sample data, so it's tracking each user for precision in data. **What do you dislike about Mouseflow?** I wish there were a seamless and sure-shot way to record user interaction on CTA's. Form interactions are recorded fine, but if I can slice and dice recordings based on CTAs clicked on webpages, that would be insane. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow's helped me connect the 'why' to the 'what' It's crucial to understand behavior over just tracking numbers. With the level of detail on Mouseflow, I can quickly bring in insights on dashboards and reports than just report data. **Official Response from Eddie Casado:** > Hi Robin, Thank you very much for sharing your feedback and for being a valued customer. We are happy to read you are digging our refreshed UI :). We've sent you a message privately with the steps to add tags to each of your CTAs so that you can review recordings and behavior based on the CTA your users clicked on. Please let us know if you need any help setting these up. Our support is ready to lend a hand. Talk soon! ### 2. Still new to the software, so I haven't formed an opinion yet **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Mouseflow?** I like the heatmapping - it helps with UX **What do you dislike about Mouseflow?** The credit system is confusing and annoying **What problems is Mouseflow solving and how is that benefiting you?** UX analysis - understanding user journey and showing value of content **Official Response from Eddie Casado:** > Hi there, Thank you for taking the time to review us and share your feedback. We are sorry that you find our credit system confusing. We'd love to have the opportunity to clear up any questions you have. Could you please email us at support@mouseflow.com? We look forward to your message. ### 3. Excellent Trackingservice with very good support **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Mouseflow?** Ease of implementation Service Fast support **What do you dislike about Mouseflow?** Heatmaps and UI and mobile version of hotjar is way better. You can improve :))) **What problems is Mouseflow solving and how is that benefiting you?** Understanding customer behaviour **Official Response from Eddie Casado:** > Hi Sebastian, Thank you very much for your review and your feedback. We've passed on your thoughts to our product team. Rest assured, that's on our cross-hairs :). Have you tried funnels and form analytics? Let us know if you need any extra help. Fire up a chat inside the app or send us an email at support@mouseflow.com and we'll be right with you. ### 4. The best tool to improve your funnel **Rating:** 5.0/5.0 stars **Reviewed by:** Puntoseguro C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Mouseflow?** Mouseflow gives you a great view of what´s happening in your website, so you can improve your purchase funnel and do a lot of testing in no time. You don´t need to have UX knowledge to use it. **What do you dislike about Mouseflow?** At the beginning you may need some time to configure it. Sometimes it can be unclear to follow the funnel if you install the code in different websites. Fortunately, their support helped me configure it according to my needs **What problems is Mouseflow solving and how is that benefiting you?** You may think you understand what is happening on your website, but if you are not able to record visits, you will miss a lot of issues that can critical in the way to transform users to customers. **Official Response from Eddie Casado:** > Hello there, Thank you very much for sharing your Mouseflow experience. We are making a lot of improvements in our app to make it more intuitive, but if you ever get stuck while we go through this journey together our support team is on-call to help you figure things out. See you around! ### 5. great features, but isn't very ad-blocker proof **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Mouseflow?** intuitive tools, with profound insights. The instruction videos are succinct and great. customer support is also quick and attentive. **What do you dislike about Mouseflow?** the credits system is confusing, and it's not clear when my site is "out of credits" causing recordings to stop. Implementation of forms does not work on brave browsers or when adblockers are present. This is not the case with other solutions out there **Recommendations to others considering Mouseflow:** the feedback forms are great, but it's not clear when they are not appearing on the page. Definitely pay attention to any adblockers **What problems is Mouseflow solving and how is that benefiting you?** in depth tracking is very helpful, and heatmaps are insightful. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing about your experience. We are glad that you are finding our training videos and support useful. On the left hand side of the app, there is a counter box with your credit consumption and your refill date. You can also find this in your billing settings. Perhaps you have something in mind on how to improve this, or a use case in which this is not useful? We'd love to hear your input! There are limitations that Mouseflow is not able to workaround.  Adblockers, and certain browsers that have these features built-in, such as Brave will prevent Mouseflow from recording. Visitors who use tools such as Adblock Plus, uBlock Origin, or strict privacy settings in their browser will not be able to be recorded by Mouseflow. This is an industry-wide limitation because all analytics tools are blocked by modern adblockers. Unfortunately, there is no way around this. Some websites have been known to detect adblockers and recommend to the visitors to turn them off but Mouseflow is not able to provide this at the moment. Needless to say, we would love the opportunity to look over your configuration to see if there are any optimizations that can be made to improve your experience. Hit us up over email at support@mouseflow.com, or fire-up a chat inside the app and we'll be right with you! ### 6. Happy with the tracking servies, very beneficial for the sales conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Peter R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Mouseflow?** A very powerful tool for tracking user activity on our business website in order to convert sales **What do you dislike about Mouseflow?** price should be a little lower, else everything is fine **Recommendations to others considering Mouseflow:** Nice **What problems is Mouseflow solving and how is that benefiting you?** live review of visitor should be there, right now it says but does not show actual live recording for the same **Official Response from Eddie Casado:** > Hi Peter, Thanks so much for your review and feedback. We definitely appreciate it. We'd love to look at what tier plan you are on, perhaps there are other tiers that would benefit you more. Could you send an email to sales@mouseflow.com? One of our agents will happily walkthrough your project and give recommendations. Talk soon! ### 7. Analytics for user behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Khara M. | Digital marketing SEO Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Mouseflow?** it removes the guess work in what our website visitors are doing while being cognizant of protecting the privacy of the users. i like how they have multiple filters and reporting they have in place. This can give me a lot of data points during different scenarios. it also has the ability to send email notifications for specific reports i set-up and enabled. The date range also helps in creating filters when i am researching on an incident. The heatmap breaks it down according to click, movement, scroll, attention, live, and geo. The geo helps if you are researching on a malicious activity since it captures all countries. **What do you dislike about Mouseflow?** i cannot really pinpoint anything negative about the platform. the entire platform is very straightforward and self- explanatory. This is not really something I dislike since its the law, but when the privacy protection took in effect, a lot of personal information were masked. **Recommendations to others considering Mouseflow:** their customer support is superb! they are knowledgeable, quick, and organized. They are constantly adapting to new policies and updating their technology, which is always nice **What problems is Mouseflow solving and how is that benefiting you?** it helps me identify issues on the website which helps me identify if it was a technical issue or a human error. It quickly flags a recording if it contains any type of friction to the user. You can quickly gauge if a recording had issues because it provides details like duration and how many pages the user went through. **Official Response from Eddie Casado:** > Hello Khara, Thank you very much for taking the time to review us. The support team sends its regards and gratitude for recognizing their work. We'll see your around :) ### 8. Jabburr.com Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Mouseflow?** It allows us to see things wrong with the user experience that we would have never found with Google Analytics **What do you dislike about Mouseflow?** The recordings cut off when a user goes dormant or leaves the screen, but Mouselow doesn't let you know what's happening. A small popup message may be useful. **What problems is Mouseflow solving and how is that benefiting you?** Improving signup, retention and monetization. **Official Response from Eddie Casado:** > Hi Jonathan, Thank you very much for taking the time to review us. We are very happy to read that you are finding blindspots in your experience thanks to Mouseflow. During inactivity, Mouseflow highlights the playback timeline in black to showcase that there wasn't any interaction with the website. We decided to go for this option as to not be obtrusive with your watching experience, but we'll be considering your feedback moving forward to make this more apparent to all users. Let us know if you need any further assistance. See you around! ### 9. Monthly user, small/midsize company **Rating:** 4.5/5.0 stars **Reviewed by:** Joakim B. | Creative director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Mouseflow?** The recordings are linked across the differen to track my user's experience and get better insights on where the problem and the good experiences are. **What do you dislike about Mouseflow?** The amount of polls are too less. I would want to give more of them. It seem like such an easy thing to add. **Recommendations to others considering Mouseflow:** See how it works with your need; these types of software are each slightly different. I hope you find yours! Mouseflow works for us since it shows the same users experience across the various features. **What problems is Mouseflow solving and how is that benefiting you?** Helps us understand our user's experiences. Sometimes we can catch user problems with new releases. **Official Response from Eddie Casado:** > Hi Joakim, Thank you very much for your review and for sharing your feedback with the community. It looks like you have outgrown your plan and are ready to move into a bigger plan. Shall we schedule a call to go over your project? We'll reach out to coordinate :). See you around! ### 10. Don't let skepticism stop you from trying this software out! It's worth it. **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael G. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Mouseflow?** Attention maps. It's amazing to see that little things like bolding a sentence does from your client's view. **What do you dislike about Mouseflow?** Still need to keep using the software. However, no problems so far. **What problems is Mouseflow solving and how is that benefiting you?** Figuring out where we need to adjust our content **Official Response from Eddie Casado:** > Hola Ismael, Thank you very much for your review and recommendation. Getting an attention heatmap for your pages unlocks a whole new world of insights that can have a strong, positive impact in your conversions. You are ahead of the curve for sure! Let us know if you ever need anything by firing up a chat inside the app, or sending us an email to support@mouseflow.com See you around! ### 11. Works great for filtering options are limited **Rating:** 3.0/5.0 stars **Reviewed by:** Parikshat H. | founder, product head, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Mouseflow?** the easy set-up and the clarity with which the recordings are shown **What do you dislike about Mouseflow?** filtering options are very limited and also hard to find at times; need tutorials on the filters **What problems is Mouseflow solving and how is that benefiting you?** I am able to track consumer sessions and understand how they use the software **Official Response from Eddie Casado:** > Hello there, Parikshat We have one of the most complete suite of filtering available in the market, but we'd love to learn how much more we can improve. Perhaps you could fire up a chat and start a conversation with us? We'd appreciate it! In the meantime, you can most definitely check out our video tutorials for our filters. Check out the link below ### 12. Very useful tool to know user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** 智子 . | Marketing strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Mouseflow?** The recording function helps us to know the detail of user behavior. We can't get such data from GA. **What do you dislike about Mouseflow?** It takes a little long time to open the recordings. **What problems is Mouseflow solving and how is that benefiting you?** We will improve the landing pages' contents with Mouseflow results. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your review with us. Loading of recordings depend on multiple factors. For example, if you have long-form content pages on your website this will take up some brain power to recall. We are one of the few tools out there that support this type of UX/UI choices, but unfortunately it has some drawbacks in performance. The good news is that we have a few optimization techniques that we can use to accommodate for these styles, so please reach out to us via chat or through an to support@mouseflow.com so that the team can take a closer look at your experience. We look forward to your reply, and we thank you for supporting us! ### 13. An invaluable tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Mouseflow?** Mouseflow is an invaluable tool for any marketeer who takes UX/CX seriously. They offer great granularity & flexibility for a decent price. **What do you dislike about Mouseflow?** On the UX side of things it could use a bit of a make-over, but for tools like this I think it's alright: function over form. **What problems is Mouseflow solving and how is that benefiting you?** In particular, Mouseflow gave us more detailed heatmaps, the ability to generate versioned heatmaps during A/B tests and the ability to join dynamic pages in a single heatmap. **Official Response from Eddie Casado:** > Hey there! Thanks so much for taking the time to write the review. We'll continue to make efforts to streamline and make our UX even more straightforward and eye-catching. Stay tuned for what's coming, you won't be disappointed :). Using Mouseflow to spot the impact of your A/B test beyond statistical significance is an insightful exercise that often leads to more accurate decision when picking a champion. Keep up the good work! See you around! ### 14. Highly valuable with a little effort **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mouseflow?** Mouseflow has provided my team & company with valuable insights into how our users are shopping. We host parties to view specific issues we're working through and identify friction points. **What do you dislike about Mouseflow?** It does take a little whiel to tweek the tagging to get the valuable insights. It's constantly evolving. There are a few glitches that you get to know that are "an artifcat of mouseflow". **What problems is Mouseflow solving and how is that benefiting you?** scroll depth on individual page types, how our customers shop when browsing vs searching. **Official Response from Eddie Casado:** > Hello there, Well, that does sound like a party. We might need to send some Mouseflow popcorn your way! One of the things we are most proud of at Mouseflow is having clients that we can work with to identify issues along their journey that can have a lasting impact for the everyone, so we appreciate your insights. Our support team is happy to work out the kinks of any site to make sure things run smoothly. Thank you for supporting us with your review! See you around ### 15. Mouseflow helps me to get to know my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia L. | Digital marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Mouseflow?** My favorite feature about Mouseflow is the recordings of what visitors to my website do. It allows me to change the UX and UI within my site. I also like the tags, which help me see in a quick sight when someone submitted a form. **What do you dislike about Mouseflow?** I have been using Mouseflow for several years now and I am pretty happy with all its features. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow has allowed me to find out how navigators are surfing around my website and which were their problems, especially when they find it hard to find specific information or their worries when submitting a form. **Official Response from Eddie Casado:** > Hi Sonia! Thank you very much for your support. We are happy to have such a loyal customer. Let us know if you need anything along the way! ### 16. Simple, fast, and a plethora of data available! **Rating:** 4.5/5.0 stars **Reviewed by:** Braden D. | Ecommerce Manager / Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Mouseflow?** I love being able to see how our customers are funneled throughout our website. Tracking their experience through our eCommerce system has helped us change UI elements and adjust various functionalities of our platform. **What do you dislike about Mouseflow?** My only dislike with Mouseflow is the pricing of the various plans. As a smaller company, it is hard to justify paying a large sum of money to have access to data that we can receive for free through other methods. **What problems is Mouseflow solving and how is that benefiting you?** We have made major changes and adjustments to our UI and web functionality, as we have been allowed to see what customers see. **Official Response from Eddie Casado:** > Hey Braden, Thank you very much for your review and feedback on our pricing. We'd love to chat with you to go over your specific traffic needs and answer any concerns. Could you please email us at sales@mouseflow.com, or fire up a chat inside the app? Talk soon! ### 17. Easy tool to use and accurate. **Rating:** 5.0/5.0 stars **Reviewed by:** Raj R. | Digital Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Mouseflow?** I have been trialing a few heatmap tools, and I like that Mouseflow has been very easy to use and includes all of the recordings versus a sample to build the heatmaps. I also like that the recordings store for 12 months and can be replayed. The dashboard provides great insight that can be easily exported. The heatmap view is also easy to save as an image instead of other tools that take only screenshots. Last but not least, they have IP Exclusion list that allows you to block your IP from being excluded in the recordings. **What do you dislike about Mouseflow?** I did seeing some overlay issues but it could be the settings that I have chosen, othwerwise there are no complaints. Definitely recommended to give it a trial. **Recommendations to others considering Mouseflow:** I would definitely recommend to start the free trial and compare with another program to see the accuracy. **What problems is Mouseflow solving and how is that benefiting you?** A problem we had was understanding how are customers interact with our website. The benefits I've seen so far is website engagement, understanding customer movement on the sites, and live interaction. **Official Response from Anna Abramishvili:** > Hi, Raj, Your trial and comparison of multiple heatmap tools has uncovered a few big reasons why we stand out — 100% recording by default (not sampling, like alternative platforms), up to 12 month data storage, live heatmaps, and overall ease of use. You seem to be quickly mastering the tool and improving engagement, journeys, and interactions. If you ever need a hand, our Customer Success team is at the ready via the in-app chat. See you around! ### 18. Highly recommended **Rating:** 4.0/5.0 stars **Reviewed by:** John R. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Mouseflow?** The user interface is extremely easy to use, and the few times I had to work with customer support, they were swift to resolve my questions. **What do you dislike about Mouseflow?** Mouseflow does not have the ability to show GET/POST requests like Inspectlet does. **What problems is Mouseflow solving and how is that benefiting you?** We are utilizing Mouseflow to help identify the steps to reproduce miscellaneous issues on the website reported by customers. **Official Response from Eddie Casado:** > Hi John, Thank you very much for your feedback and support. That's a clever way to work our the kinks of the website. Pairing Mouseflow with your support or ticket system will give you unparalleled visibility to be more efficient at improving your site. We'd love to hear more about the use case for showing GET/Post request. Perhaps you could shoot us a message at support@mouseflow.com or fire up a chat inside the app? We look forward to hearing back from you. ### 19. Great Tool for Ecommerce Agencies! **Rating:** 4.5/5.0 stars **Reviewed by:** Matias B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2021 **What do you like best about Mouseflow?** Surveys was an unexpected great function. Great support from the team. **What do you dislike about Mouseflow?** We need more tips on how to create reports or find opportunities for our customers. For example, real cases reports **Recommendations to others considering Mouseflow:** No further recommedations **What problems is Mouseflow solving and how is that benefiting you?** Insights to improve convertion rates. Professional standard reporting for customers **Official Response from Eddie Casado:** > Hello Matias, Thank you for reviewing Mouseflow. We are working on providing more use cases through our channels of communications, but if you ever need help working through something, you can always pin our support team and get some personalized help. Also, please remember to follow us on Facebook, Twitter and LinkedIn to stay on top of our feature releases and product tips. See you around! ### 20. Mouseflow provides terrific insights to our product use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Mouseflow?** The breakdown of devices and OS is super helpful for our support plan. Also like the traffic overview chart showing users over time. **What do you dislike about Mouseflow?** Playback is sometimes time-consuming, waiting for "preparing" or loading in general. Also, would like a bit more granularity on the some of the reports for the dashboard. **What problems is Mouseflow solving and how is that benefiting you?** We are mainly looking for problems our student users are facing. We often hear from the instructors/faculty but the students don't have a very direct way of providing feedback. **Official Response from Eddie Casado:** > Hi there, Thank you for taking the time to review us. We'd love to chat with you regarding your experience. Could you please reach out to us? Write us at support@mouseflow.com, or fire-up a chat inside the app. We'd like to take a look at your configuration and pick your brain about how much granularity you need :) Talk soon! ### 21. Mouseflow for screen recording **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Mouseflow?** Low cost. Fully functional tool for screen recordings. It was super easy to set up via Segment which meant no coding required **What do you dislike about Mouseflow?** UX could be better and modern. Also for the same user session each screen loads individually which seems unnecessary vs just loading one screen after the other like how the users who go through the session **What problems is Mouseflow solving and how is that benefiting you?** screen recording to learn user behavior. Good features. Love the ease of set up. Loved some of the attention features **Official Response from Eddie Casado:** > Hey there, Thank you very much for your review and feedback. Segment is one of our beloved partners, and we are happy that you found it easy to make the integration happen so that you could leverage of all your data. We'd love to know more details about the behavior you are describing. Could you share a bit more in an email to support@mouseflow.com, or by firing-up a chat inside the app? We look forward to talking to you. ### 22. Great and helpful service. **Rating:** 5.0/5.0 stars **Reviewed by:** Dave C. | CoFounder | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Mouseflow?** Mouseflow has been extremely helpful in enabling us to review what is and what isn't working on our website. It's also helped us discover errors, improve user flow, and more. **What do you dislike about Mouseflow?** There are some issues with pop-up windows, but I believe they've been working on addressing that issue. **What problems is Mouseflow solving and how is that benefiting you?** I wouldn't say that we are trying to solve specific problems, but to get a better sense of how visitors experience our site. **Official Response from Anna Abramishvili:** > Hi Dave! Thank you so much for the review and feedback! We love to hear that it has had such a positive impact on your site and helping you understand your user’s journey. We are also constantly making updates to our app, so be on the lookout for those in the near future! If you’d like to talk about what you are seeing in the app and discuss how we can help create the in-app experience you want please do not hesitate to reach out to us via chat or you can reach our support team to schedule some time to talk at support@mouseflow.com. Thanks! ### 23. Love Mouseflow **Rating:** 4.5/5.0 stars **Reviewed by:** Feather F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Mouseflow?** I love being able to view entire sessions. These sessions are the single most valuable source of user feedback when I'm iterating on my FinTech web app. **What do you dislike about Mouseflow?** Would give it a 10/10 if it provided 1) tunelling capability (to work around adblockers), 2) fix "blank recording" bugs, 3) charts display sometimes but not always. **What problems is Mouseflow solving and how is that benefiting you?** I get to see exactly how users are using my webapp, i see where they get stuck and why. Mouseflow was super easy to set up and it is tightening my user feedback cycle tremendously. **Official Response from Eddie Casado:** > Hey Xavi, Thanks a lot for your candor and giving us feedback to earn the 5-star review. We'll be sure to share your requests to our product team and will circle back with you once they have been deployed :). See you around! ### 24. Valuable insights in a snapshot **Rating:** 5.0/5.0 stars **Reviewed by:** Phil A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Mouseflow?** I like the funnels that give me clear insights into the value of my menu architecture. Combining this with the heat maps and recordings, you can ultimately improve the customer journey. **What do you dislike about Mouseflow?** Not really. Mouseflow is introducing webinars to help educate its customers. **What problems is Mouseflow solving and how is that benefiting you?** Getting a clearer understanding of the customer journey and product presentation **Official Response from Eddie Casado:** > Hi Phil! Thank you very much for your support. Have you checked out our live heatmap feature? It'll allow you to view heatmap of dynamic elements, like the menu you are mentioning ;). Let us know if we can help you in any way by firing up a chat inside the app. See you around! ### 25. Better experience **Rating:** 3.5/5.0 stars **Reviewed by:** CHAKRA R. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Mouseflow?** heat map is very useful and more informative. **What do you dislike about Mouseflow?** login page may be made simple and more attractive. **Recommendations to others considering Mouseflow:** use for digital analytics **What problems is Mouseflow solving and how is that benefiting you?** website visitors location, friction ratio **Official Response from Eddie Casado:** > Hi Chakra, It looks like we may have missed the mark here. Anything below 4 stars we take tremendously serious, but we have been unable to reach you to try and find out what's the experience you would expect. Soon, there will be a new login page, which we hope will meet your expectations. Either way, we'd love to touch base with you and learn more from your experience. See you around! ### 26. Excellent application for measuring a websites user engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Mouseflow?** Quantifiable results - clicks scrolls attention etc **What do you dislike about Mouseflow?** Nothing that I can think of - it covers everything I need **What problems is Mouseflow solving and how is that benefiting you?** Conversion optimisation **Official Response from Eddie Casado:** > Hi Matthew, Thanks a lot for your review and support. See you around! ### 27. Gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Mouseflow?** Mouseflow provides granular data that the other competitors don't show you for some reason. You can get a sense of which city your user is coming from,, and their session replay works well. Their free tier is also generous. **What do you dislike about Mouseflow?** The interface hasn't changed much since they launched,, and the color scheme feels dull. Attribution would be a great add on and a version that works on mobile apps. **What problems is Mouseflow solving and how is that benefiting you?** Session replay to understand customer demand. Mouseflow offers the benefit of granular user flows and is cost-effective. **Official Response from Eddie Casado:** > Thank you for your honest and valuable perspectives. We love to hear you’re deploying geo heatmaps, session replay, funnels, and our robust tags/variables/filters to better understand and serve your customers. Your recommendations will also be shared with our Product team to inform their continual evolution of the Mouseflow you love. ### 28. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Mouseflow?** It's easy to use and gives an informative look at what users are doing on your website. **What do you dislike about Mouseflow?** Nothing. Overall, I really like the product. **What problems is Mouseflow solving and how is that benefiting you?** It lets me watch how users are navigating myself and where they are getting lost in the funnel. **Official Response from Eddie Casado:** > Hello! Thank you very much for taking the time to review us. See you around! ### 29. Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Mouseflow?** Pricing, features and the main design of the website **What do you dislike about Mouseflow?** Probably nothing, this product is awesome **What problems is Mouseflow solving and how is that benefiting you?** We are looking how customer are really using our website **Official Response from Eddie Casado:** > YOU are awesome! Thank you so much for your review and support. We'll continue to work hard to earn that final star! See you around. ### 30. Very Expensive But Useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Mouseflow?** Mouseflow helps me understand my customer's journey better. I can see where my customer's are dropping off or what they are observing incase i missed it during QA Testing. **What do you dislike about Mouseflow?** Super expensive especially if you're receiving a lot of traffic to your website. **Recommendations to others considering Mouseflow:** Setting up saved pages to filter out where customers drop off based on certain events. Also, a more helpful understanding on the heatmaps...sometimes the angry faces don't make sense to us. **What problems is Mouseflow solving and how is that benefiting you?** Website issues **Official Response from Eddie Casado:** > Hi Sean, Thank you for your review and feedback. We strive to make our product accessible to everyone regardless of their traffic or business size. Our current offers stands incredibly competitive considering the pro-level tools at your disposal when signing up for our product. We look forward to hearing more about this. Perhaps you could get back to our messages? Talk soon! ### 31. Fairly well, after almost 1 month use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Mouseflow?** Heapmap function is pretty easy to use, especially click map. You can also choose the device that is being most used on your website. About the recording function, which can definitely help you relook your site along with users. In this way, you may imagine the journey users had while on your page. **What do you dislike about Mouseflow?** Actually, there is one question, if the developer side can answer, it would be pretty helpful. I compared the view number recorded about one specific page by Mouseflow with GA4, the view number is half below the number on GA4. I guess it relates to the tracking way Mouseflow use, may I know. **What problems is Mouseflow solving and how is that benefiting you?** Clarified which parts interest users on the service I am currently taking charge of, and which parts they really click, how they move in the whole process. With heatmap, it is easy to see as well. **Official Response from Eddie Casado:** > Hey there! Thank you very much for your review. Numbers will inevitably mismatch across platforms. One of the reasons this happens is because of high bounce rates that makes it hard for the Mouseflow code to deploy effectively. We'd love to get eyes on your case, so please shoot us a message over chat or email us at support@mouseflow.com asking for help from our Marketing team and we'll work with you to get a better understanding of what's going on. We look forward to hearing back from you. ### 32. Very useful to understand our visitors' behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Mouseflow?** It is easy to use and we can export the data. **What do you dislike about Mouseflow?** The user interface isn't really pretty and we should have access to more data visualisation on our dashboard. **What problems is Mouseflow solving and how is that benefiting you?** The design of ou website is evolving thanks to mouseflow. **Official Response from Eddie Casado:** > Hi there! Thank you for supporting us. Have you logged in to Mouseflow recently? We have a very nice surprise waiting for you. Let us know what you think now ;). See you around! ### 33. Wonderful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** mirko a. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Mouseflow?** What i like best is that i can see the visitors what they are doing on my website and that i can optimize my website **What do you dislike about Mouseflow?** I don't like that I can't use it on my smartphone **Recommendations to others considering Mouseflow:** thank you for an exceptionally good tool **What problems is Mouseflow solving and how is that benefiting you?** i can analyze the behavior of the visitors and thus optimize my website **Official Response from Eddie Casado:** > Hi Mirko, Thank you very much for reviewing us. We'd love to know exactly how you are hoping to use Mouseflow on your smartphone. Perhaps you could reach out to us over email at support@mouseflow.com, or shoot us a message over chat? Talk to you soon! ### 34. One of the best heatmap tools in the internet! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Mouseflow?** I like the simplicity of its UI, along with how fast and easy it is to see the heatmap of my website. I've tried other heatmap tools before other than Mouseflow, and I think Mouseflow works the best for me. **What do you dislike about Mouseflow?** Hmmm, I can't think of one. So far, I've used Mouseflow for about 3 months and I've been liking all of its features. Maybe it would be great if the Customer Representative could give us a lesson beforehand using all the features on Mouseflow? Just a thought. **What problems is Mouseflow solving and how is that benefiting you?** My company is currently using Mouseflow to report and track any data or movements that happened during an event. This tool really works wonder for me because I could actually see which part of the website or a page that user clicked the most and stuffs. **Official Response from Eddie Casado:** > Hey there! Thank you very much for your review and for being with us. We'd love to do a walkthrough with you. Please reach out to us over chat in the app asking for the marketing department and we'll coordinate :). We look forward to hearing back from you! ### 35. Very helpful for discovering users' action on our service. Easy and intuitive functions. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mouseflow?** It was not hard to set up and very easy to know how to use. Also, heatmap is the most helpful to us. **What do you dislike about Mouseflow?** Long time loading to see recording lists. **What problems is Mouseflow solving and how is that benefiting you?** Users' accessibility and actions on our app service. Improving UX/UI and contents. **Official Response from Eddie Casado:** > Hi there! Thank you for taking the time to review us. We'd love to take a look at your account to reproduce your experience. Perhaps you could send us an email to support@mouseflow.com, or fire-up a chat inside the app? We look forward to talking with you. ### 36. Amazing tech. Very impressed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Mouseflow?** Video recordings of website use. Wow. Also, amazing user interface. Well done. **What do you dislike about Mouseflow?** Nothing. I think it is excellent. Maybe some details can be improved. **What problems is Mouseflow solving and how is that benefiting you?** Helping me to understand how people use and like my site. **Official Response from Eddie Casado:** > Hello there! Thank you so much for your review and positive feedback. We are committed to continuously improving Mouseflow, but if you have any ideas specifically on what details you'd like to improve, we'd love to hear you out. Chat with us or shoot us an email at support@mouseflow.com to pick your brain :). Talk soon! ### 37. Excellent Resource for Optimizing Web Traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi R. | Author, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Mouseflow?** It shows what customers are doing in real time. I can see exactly where customers start leaving the page or see if my offer doesn't convert. It's a really powerful too, and there's no way I could sell my novels directly without using Mouseflow. **What do you dislike about Mouseflow?** Sometimes the images or text sizes don't render correctly on the replays. It's something that you get used to, so it's not a huge deal, but if I absolutely have to pick a flaw, that would be it. **What problems is Mouseflow solving and how is that benefiting you?** I have been able to optimize my landing pages to convert more customers and sell my products. With Mouseflow, I can see exactly where traffic drops off and then try to surmise why. **Official Response from Anna Abramishvili:** > Hi, Naomi, Your positive feedback and the value you’ve realized with Mouseflow is empowering — thank you for sharing your experience. Please don’t hesitate to reach out to our Customer Success team if you have any questions or could use a refresher on any features. See you around! ### 38. Useful complement to user testing **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo V. | ecommerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Mouseflow?** Heatmaps and scrolling maps provide information hard to get from other analytics tools. **What do you dislike about Mouseflow?** Since most of the traffic nowadays come from mobile phones, it would be useful to get mobile reports by default. **What problems is Mouseflow solving and how is that benefiting you?** We are trying to understand why our new website has a lover ecommerce conversion rate. **Official Response from Eddie Casado:** > Hi Rodrigo, Thank you very much for sharing your review and feedback. Mouseflow offers unlimited dashboards and users on all plans so that you can build the dashboard you need to monitor mobile performance. After building it, you can also share it with your team so that everyone can benefit from visualizing the same data. If you need help setting the dashboard up, our team will be more than happy to work with you. Just send us a message in the app and we'll be right with you. ### 39. Really provides insights. **Rating:** 4.5/5.0 stars **Reviewed by:** Martin M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Mouseflow?** Easy to use. THe recordings have provided several insights into way s of improving our sight. **What do you dislike about Mouseflow?** Can be a bit overwhelming when thousands of user interactions have built up:-) **What problems is Mouseflow solving and how is that benefiting you?** Conversion rate. Inspiration for creating split tests. **Official Response from Eddie Casado:** > Hi Martin, Thank you for sharing your feedback with us. We know what feeling overwhelmed with data feels like, so please be sure to start your analysis when you need it the most by applying our friction score filter. You'll get to your unhappy users in no time to analyze how to improve your website almost immediately. Please let us know if you need a bit of help getting to it by firing up a chat with our support team, or checking out our training video on our How-to section of the website. See you around! ### 40. fascinating to be able to see exactly how your website visitors behave **Rating:** 5.0/5.0 stars **Reviewed by:** Pete M. | lead singer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Mouseflow?** i love watching the screen recordings; in fact i'm quite addicted to it. the heat maps are interesting as well. **What do you dislike about Mouseflow?** i honestly can't think of anything i would change. **What problems is Mouseflow solving and how is that benefiting you?** straight away i was able to optimize a landing page i had made. watching the screen recordings made me realize people weren't ever scrolling past the midpoint **Official Response from Eddie Casado:** > Hi Pete! Thanks a lot for your review and support. Hit us up in the app over chat to get you some Mouseflow popcorn ;). Talk soon! ### 41. Excellent insights and wonderful service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Mouseflow?** We have been able to support our clients with up-to-date, accurate insights on what their users want from their websites. When problems have come up, Mouseflow support has been knowledgable and fast in solving my issues. **What do you dislike about Mouseflow?** There isn't anything I dislike about Mouseflow. There are some ways their interface could improve, but they have been open to my ideas on how to improve how I access my data. **What problems is Mouseflow solving and how is that benefiting you?** Areas where content placement should change; missing calls to action for a visitor segment; UX and accessibility issues; ROI for advertisements and outside linking. **Official Response from Eddie Casado:** > Hi there! Thanks a lot for your review, and please keep your feedback coming! It is incredibly useful. Talk soon! ### 42. Easy to use, could be smarter **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mouseflow?** Speeding through recordings. This is very helpful **What do you dislike about Mouseflow?** I don't always agree with. the friction schores I wish there was a way to agree or disagree for further learning **What problems is Mouseflow solving and how is that benefiting you?** Customer journey improvements! **Official Response from Eddie Casado:** > Hi there, Thank you for your review and feedback. We've passed along your comment about making friction score smarter to the product team. It does sound like something valuable that could make a big difference. I'll keep your review close by to follow up once I hear back from them. PS: There is also something very cool coming your way to boost your visibility... ### 43. Excellent, easy-to-install-and-use service that provides invaluable insights! Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. | VP of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Mouseflow?** Simple to install. Detailed and beneficial documentation. Superb custom dashboarding was a big plus! Configurable settings, along with excellent customer support, meaning anything is possible with MouseFlow. There are so many positives and not one negative to mention. Works well on the web, as well as Cordova applications! Just get it! **What do you dislike about Mouseflow?** I only wish we could easily transfer custom-made dashboards from one website to another in our account. No biggie, though, and I bet they implement this sometime sooner than later! **Recommendations to others considering Mouseflow:** Just do it. Don't hesitate. Mouseflow will give you all that you need and more! The incredible Mouseflow team is also accommodating if any questions or issues arise. **What problems is Mouseflow solving and how is that benefiting you?** Recordings of interactions on our site/app have yielded invaluable, nearly-impossible-to-realize-otherwise user session tracking which lead us to figure out and try to eliminate friction points within the site. We now can see where people are getting stuck, why that is, and make actionable changes to rectify these issues. Without Mouseflow, we'd have no way of really understanding the User flow and what's really affecting them. **Official Response from Eddie Casado:** > Hi Matthew, Thank you very much for taking the time to review us. We appreciate your support and your feedback. I have created a feature request on your behalf so you can transfer dashboard between projects. I'll make a note to shoot you a message when this feature becomes available. Let us know if you need anything else. See you around! ### 44. Interesting to review! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Mouseflow?** I love being able to see how people actually interact with my website. **What do you dislike about Mouseflow?** I find the heat maps a little unintuitive. **What problems is Mouseflow solving and how is that benefiting you?** I'm getting a better idea of how my website works. **Official Response from Eddie Casado:** > Hello there, Having 6 types of heatmaps can become overwhelming at times and you may find yourself a little lost. We have many training videos (see link below) that can help you speed up your learning curve and get you set up for success. Additionally, our team is always available via chat to answer any questions you may have when looking at your data. Just fir up a chat inside the app and one of us will be right with you! ### 45. Extremely essential for making decisions about our website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Mouseflow?** The extremely detailed reports that Mouseflow creates. They really help us make data-driven decisions. **What do you dislike about Mouseflow?** There is nothing I dislike. The software is user-friendly and very useful. **Recommendations to others considering Mouseflow:** Stop wondering about your customer's activity on your website and get Mouseflow and know exactly how they interact with your site. **What problems is Mouseflow solving and how is that benefiting you?** We are redesigning where we place certain calls to action on our site and are completely redesigning our homepage. We have seen an increase in conversion rates and page views since making these changes. **Official Response from Eddie Casado:** > Hey there! We appreciate your feedback and your review! We love that you are finding our customizable reports useful and insightful. Make sure you invite the rest of your colleagues to Mouseflow so that they can also build theirs! See you around! ### 46. Helpful tool to get on-page insights of your visitors. **Rating:** 5.0/5.0 stars **Reviewed by:** Florian F. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Mouseflow?** The support is willing to answer all questions comprehensively. Session recordings are quick to access and look. **What do you dislike about Mouseflow?** I don't dislike anything about Mouseflow yet. **Recommendations to others considering Mouseflow:** - **What problems is Mouseflow solving and how is that benefiting you?** We want to understand when and why visitors jump from the page and identify potentials to improve the customer journey. **Official Response from Eddie Casado:** > Hi Florian, We love to see that our efforts into making Mouseflow's engine the fastest in the market to load your sessions and heatmaps. Thank you the validation! Le tus know if you need help in any way. Our support team is on-call to tend to anything that comes up. See you around! ### 47. Good product, beats some of the competition and the price is right **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Mouseflow?** price is fair, data is accurate, UI is easy to use, the attention feature is awesome **What do you dislike about Mouseflow?** wish there were more numerical data available in the attention feature. **What problems is Mouseflow solving and how is that benefiting you?** optimizing a landing page. The benefits are increased insights into what works and what doesn't. I'm able to test quickly. **Official Response from Eddie Casado:** > Hi there! Thank you for your review. We definitely appreciate your support. We'd love to know more about what type of numerical data you'd like to see in attention heatmaps. Could you fire up a chat inside the app, or send us an email at support@mouseflow.com so that we can learn more about your use case? We look forward to your message ### 48. Huge potential! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Mouseflow?** The system is set up to be an excellent tool for us to launch our product. **What do you dislike about Mouseflow?** For some strange reason, the tool doesn't appear to be tracking 100% of the traffic which we are getting. **What problems is Mouseflow solving and how is that benefiting you?** We are using it to track usage in our platform. We are also using it for funnels into the product. It is already helping us understand where our customers are getting stuck **Official Response from Anna Abramishvili:** > Hi! Thank you so much for the support and review. I know it can be extremely stressful going through a launch and I am thrilled to hear we are helping. Regarding tracking 100% of your traffic, we can absolutely do that. In fact, I believe our support team has already helped you to resolve this item, but if you have any additional questions, please do not hesitate to reach out to us in our in app chat or you can reach our support team at support@mouseflow.com. Thanks! ### 49. Mouseflow Review **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory S. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Mouseflow?** Very intuitive platform, quick startup, great insights **What do you dislike about Mouseflow?** They need to add some functionality specifically for the dashboard and reporting **What problems is Mouseflow solving and how is that benefiting you?** Great insights into UI/UX, quickly identify problems and implement solutions **Official Response from Eddie Casado:** > Hi Gregory, Thank you very much for reviewing us. We are curious about what specific functionality you'd like to see added to the dashboards and reporting. Perhaps you could send us an email to support@mouseflow.com, or fire up a chat inside the app? We are looking forward to chatting with you! ### 50. great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Henk M. | d, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Mouseflow?** the recordings. So you can see the behaviour of the visitor. **What do you dislike about Mouseflow?** Everything is cool. I am only a small user, but they help me as I was customer #1 **What problems is Mouseflow solving and how is that benefiting you?** more insights in my customers. I can see the result of commercial action I take to get more visitors **Official Response from Eddie Casado:** > Hi Henk, Thank you for a being a lifelong customer of ours. I know you are not short on options, so we appreciate your loyalty. See you around! ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+14%3A12%3A23+-0500&secure%5Bsession_id%5D=aab35d01-c68f-4233-8d51-a7842d133f69&secure%5Btoken%5D=78f1dff48883965fdc4e485bb6be8092aa7a7e40c2f2c3b63c00403925816a98&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)