--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies. (44 reviews) - Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies. (31 reviews) - Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions. (26 reviews) - Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement. (23 reviews) - Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options. (13 reviews) - Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow. (12 reviews) - Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes. (10 reviews) - Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking. (9 reviews) - Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. Easy to use – and they record visits to ALL the pages on my site! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Mouseflow?** Being able to watch recordings of how people scrolled through a page, where they stopped, and what they clicked on has been invaluable! No matter how much work you put into your content, if your visitors don't respond to it, it's not going to be effective. This is like being a fly on the wall. I've used other similar analytics tools before, and it was frustrating because I had to specifically request the pages I wanted monitored. (Seems simple enough - as long as you remember to add each individual page to your account - ha!). Mouseflow analyzes all my traffic automatically. **What do you dislike about Mouseflow?** I haven't found anything that I dislike yet! **What problems is Mouseflow solving and how is that benefiting you?** How my website visitors move through my website, and which content is most engaging. **Official Response from Eddie Casado:** > Hi Leslie, Thank you for the glowing review. Capturing all your pages automatically is definitely a time saver. Watching your visitors behavior can definitely elevate insights that can improve your content and overall website performance. Have you tried filtering by Friction Score? This will tell you exactly where to focus on and when your visitors are struggling. Check out the link under "See how Mouseflow improved" to get you to our training library on our Friction Score and a few Easter eggs on how to take advantage of them. If you need any support, please fire up a chat inside the app or email us at support@mouseflow.com ### 2. Great tool to learn from customer behavior online **Rating:** 5.0/5.0 stars **Reviewed by:** JODY S. | Author, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Mouseflow?** The recordings help me decipher when my sales copy is connecting with my readers. Heat maps help me know when there's unintentional confusion. **What do you dislike about Mouseflow?** I have no complaints or gripes. Mousflow is great. **What problems is Mouseflow solving and how is that benefiting you?** With mouseflow I'm drastically improving my sales page conversions by giving readers what they want. **Official Response from Eddie Casado:** > Hi Jody, Thank you very much for sharing your feedback with us. Have you tried filtering out your sessions by Speed Browsing? This can signal that users are not finding the information they hoped from the previous page. Please let us know if you need any additional page. Thank you for your support! ### 3. Great analytics tool for generating heatmaps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** It has an easy to use, intuitive interface. **What do you dislike about Mouseflow?** It's harder to track single page applications **What problems is Mouseflow solving and how is that benefiting you?** It helps you see how users interact with your website, i.e. what elements get their attention, where they click the most, etc. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your review and feedback. Tracking SPAs requires a bit of extra configuration, but our support team can help you get everything in place so that you can effectively track your project. Please reach out to our team so that can offer some guidance. They'll be happy to help. ### 4. Mouseflow is a very helpful tool for improving my funnels. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Mouseflow?** Mouseflow is awesome because it allows me to see how people interact with my pages both individually and group stats, so I can see trends and optimize my pages and my funnel based upon the data I've received. **What do you dislike about Mouseflow?** I'm not sure I disklike anything about Mouseflow. It does its job well and I've even downgraded back to free for months when I didn't need it and then paid when I wanted to test a new page. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps me figure out why people aren't converting as well as I want on my optin pages and has helped me get 43% optin rate on my main landing page. It's great for optimizing any funnel or website page. **Official Response from Eddie Casado:** > Hello Michelle, Thank you for sharing your experience and rating. We appreciate your loyalty and having you as a customer. Please let us know if you need any help. See you around! ### 5. Comprehensive functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Mouseflow?** Comprehensive functionality and clear experience **What do you dislike about Mouseflow?** Nothing to add or mention I dont like in Mouseflow **What problems is Mouseflow solving and how is that benefiting you?** The recordings especially **Official Response from Lindsay Taylor:** > Hi There, Thank you for sharing your experience with Mouseflow on G2! We're so happy to hear you're finding our platform comprehensive and your recordings especially helpful to have. 🎉 Don't hesitate to reach out to our team at support@mouseflow.com if you ever run into any questions or issues. Thank you again! ### 6. funnel and heatmap areas are nice **Rating:** 4.0/5.0 stars **Reviewed by:** Yasin A. | Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Mouseflow?** Segmenting the sales steps and enabling me to follow them, heatmap is broken in some analysis tools and mouseflow worked fine too. There is also fast support. panel is simple and convenient **What do you dislike about Mouseflow?** Segmenting the sales steps and enabling me to follow them, heatmap is broken in some analysis tools and mouseflow worked fine too. There is also fast support. panel is simple and convenient **What problems is Mouseflow solving and how is that benefiting you?** The feature I don't like is that I am running out of credit for very short recordings. If the person is under 1 minute, the recording is meaningless to me. There are also problems with adding contacts. it should be developed The recording area is not very good compared to the competitors. **Official Response from Eddie Casado:** > HI Yasin, Thank you for taking the time to review us and for sharing your feedback. Anytime you experience any issues, please let our support team know and they'll be happy to help! See you around! ### 7. Wonderful data storage **Rating:** 4.0/5.0 stars **Reviewed by:** Lodewijk C. | Graduation Thesis Student Strategic Marketing and Recruitment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Mouseflow?** Easy to use. Don't need much knowlegde. Great insights in your websites traffic sources. **What do you dislike about Mouseflow?** Perhaps a bit expensive for monthly payment plan. **What problems is Mouseflow solving and how is that benefiting you?** Meaningful data knowledge of customers that arrive on my website. Make useful funnels in order to anaylse certain data points. **Official Response from Eddie Casado:** > Hi Lodewijk, Thank you for sharing your review and feedback. How's that thesis coming? We surely hope Mouseflow helps to make you shine brighter! As your journey with us continues, you'll discover the many competitive advantages that Mouseflow packs under the hood. See you around! ### 8. A unique tool to do UAT **Rating:** 5.0/5.0 stars **Reviewed by:** Muneeb A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Mouseflow?** It is a powerful tool to see how users actually use your website, as opposed to asking them. It also allows you to gain data to know what to improve. **What do you dislike about Mouseflow?** The formatting of the heatmap messes up how your website looks. I wish the visual was cleaner on the heatmap view. Not a deal breaker. **What problems is Mouseflow solving and how is that benefiting you?** Understanding UAT of diverse users **Official Response from Eddie Casado:** > Hi Muneeb, Thank you very much for sharing your review and feedback. Sometimes heatmaps may appear broken because of changes in your website's CSS, but that is easily solvable with the help of our support team. If you need help with this or any other issue, please do not hesitate to reach out to our support team via support@mouseflow.com, or by firing up a chat inside the app. See you around! ### 9. This is a great tool for seeing what's working on your landing page **Rating:** 4.5/5.0 stars **Reviewed by:** Sheila S. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Mouseflow?** Love how much data you can get, and learn about your potential clients. You can see what part of your landing page converts **What do you dislike about Mouseflow?** I'm fairly new so can't say anything I dislike right now. Even the support was helpful when I ran into a problem with the trial ending and going to free forever plan. The assistance stepped up to do a change internally to get it working **What problems is Mouseflow solving and how is that benefiting you?** Landing page effectiveness. **Official Response from Eddie Casado:** > Hi Sheila, Thank you very much for reviewing us. Using Mouseflow in landing pages is crucial to understanding what areas to improve. Additionally, you can get a better idea of the value of your traffic by visualizing what the engagement is on page. We are around if you need us, like always ;) ### 10. Powerfool tool for analysis of user behaviour **Rating:** 4.5/5.0 stars **Reviewed by:** Annegien B. | UX researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Mouseflow?** No sampling and the fact that I have a lot of influence on the recording rate and on which pages are captured, plus the fact that adding elements to be tracked in heatmaps makes this tool great! **What do you dislike about Mouseflow?** It is sometimes a bit difficult to use filters to select specific recordings or segments to be shown in heatmaps. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow makes it easy to get insight in user behaviour and to collect data quickly and thoroughly. **Official Response from Eddie Casado:** > Hello Annegien, Thank you very much for your exciting review! We'd love to hear about your difficulties using filters. Perhaps you could message us via chat in the app to learn more about your use case? We look forward to your message! ### 11. Easy to use analyzing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Davey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Mouseflow?** User friendly, well-organised, great features **What do you dislike about Mouseflow?** Sometimes slow loading times, but not at the point where it gets frustrating **What problems is Mouseflow solving and how is that benefiting you?** Great in analysing where visitors are getting frustrated **Official Response from Eddie Casado:** > Hi Davey, Thank you very much for taking the time to review us! If at any point you feel like things could be improved, shoot us a message and we'll be right with you. See you around! ### 12. DETAIL WHERE YOU NEED IT, NONE WHERE YOU DON'T **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Mouseflow?** INTUITIVE, INSIGHTFUL, CUSTOMIZABLE, FUN **What do you dislike about Mouseflow?** LACK OF CONTROL IN SEEING SPECIFIC BREAKDOWN OF BEHAVIOR BY SEGMENTED OR GROUPED UTM PARAMETERS **What problems is Mouseflow solving and how is that benefiting you?** CONVERSION RATE OPTIMIZATION **Official Response from Eddie Casado:** > Hello there, Thank you for sharing your review and feedback with us. Glad to read you are having fun with us! You can segment your data based on UTM parameters by opening up our filters across our different features and selecting 'variables'. There, you'll get all UTM parameters that Mouseflow has automatically captured in the recorded sessions and the different values for them. This will make it easier to just pick the UTM value and applying the filter. Once you have the right combo of filtering options, save it so that you can use it later ;). If you need additional guidance, please do not hesitate to reach out to our support team via chat or email. ### 13. Very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2022 **What do you like best about Mouseflow?** Insights from looking at recordings. It can be very useful to look at recordings and realise the customer journey has been frustrating for some reason e.g. realising people want clickable images or something like that. **What do you dislike about Mouseflow?** I wish there was a way to amalgamate recordings into the same section/category after the recordings have taken place. If they were categorised as recordings for two separate places, it would be good if there was a way to override this. **What problems is Mouseflow solving and how is that benefiting you?** Knowing what it's really like for someone to visit your site. What customers really want, what they show genuine interest in. This helps you find ways in which you can make the customer journey more streamlined. **Official Response from Eddie Casado:** > Hi there, Thank you for your review and feedback. Our product and UX team would like to talk to you to explore your idea more in depth. Perhaps you could write us to support@mouseflow.com so that we can talk? We look forward to hearing back from you. ### 14. Favorite heatmap software **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsti H. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Mouseflow?** Ease of use; ability to download heatmap; great filtering tools. I also like how easy it is to pass tags from landing pages back into Mouseflow. The funnel tool is also pretty great for visualizing your flow and conversion on multiple pages **What do you dislike about Mouseflow?** I wish I could screen out certain traffic sources. Right now I'm optimizing google ads traffic and would like to block facebook traffic to keep my costs down. You can filter out pages and if you have a great naming convention you can solve it that way. At the moment my naming convention isn't great. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow gives me the behind the scene data on what is working on my landing pages and what isn't. I can figure out which areas of my page users are spending time on, what they're clicking on, and where they commonly drop off. Before using Mouseflow, I was just guessing. **Official Response from Eddie Casado:** > Hi Kirsti! YOU are our favorite :) There is a way to do exactly what you need. Please check out the link "See how Mouseflow improved" for detailed instructions on how to track only Google Ads traffic. Alternatively, if you run into any other issues or have anything else that you'd like to try, please reach out to our support team so that they can help you get to where you need. Chat with them inside the app, or email them at support@mouseflow.com :). See you around! ### 15. Great platform and employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Mouseflow?** The software is very innovative, with new features always being added. The support team is super efficient and quick to respond. I haven't used any other competitors primarily because they don't offer as many features. **What do you dislike about Mouseflow?** There is a lot to learn at first, and it could get confusing. There is definitely a learning curve associated with the software that some CSM's or other employees may not have time to dedicate to **What problems is Mouseflow solving and how is that benefiting you?** Our customers aren't very transparent and we have had issues getting feedback regarding our portal - being able to view what they are doing has been very helpful when further developing our software **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your feedback and recognizing our effort :). We are aware of the learning curve involved in becoming a Mouseflow expert, so we've created a comprehensive library of videos to get you from zero to hero on your own time. Please click on the link below "See How Mouseflow Improved" to take you that section of our website. If at any point anybody on the team needs help, they are welcome to chat with our support agents that will do their best in answering your questions. We look forward to having you around! ### 16. Better than any competition **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn L. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Mouseflow?** I like it doesn't affect my page load speed. I also enjoy how much data is collected. The data is easy to read and understand which makes decision making faster. **What do you dislike about Mouseflow?** I don't have any dislikes yet. I have used every tool out there, and this one is affordable and smooth. **What problems is Mouseflow solving and how is that benefiting you?** It's much more affordable than hotjar and doesn't slow the page down like clarity. Decisions are easy to make too. **Official Response from Eddie Casado:** > Hi Shawn, Thank you for sharing your review and for making us your preferred choie for behavior analytics. Our technology has been designed to avoid affecting page load speeds, without sacrificing crucial data that can help you make better business decisions. We look forward to having you around! ### 17. MouseFlow integrates all in one UX / UI analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Michele M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Mouseflow?** You don't need to use a heatmap tool, session recording tool, and funnel optimization tool, for a total cost of x6 x7 times that of MouseFlow. The interface is still not beautiful but very functional. **What do you dislike about Mouseflow?** It would be best if it also tracked exceptions in console and if it could be used for debugging and customer support on UX issues. **What problems is Mouseflow solving and how is that benefiting you?** Performance analysis and optimization of our UX / UI. **Official Response from Eddie Casado:** > Hi Michele, Thank you very much for your review and feature request. We are glad that you are finding our offering cost effective and that are enjoying the tool. We've passed along your feature request to our product team. Love the idea! ### 18. Works without fail and is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Mouseflow?** I really like Mouseflow, the price-to-value ratio is very high! The interface is very easy to use and navigate. Thanks Mouseflow for creating such a great tool - it has helped a lot! **What do you dislike about Mouseflow?** I would like the Dashboard to be more extensive. I would like to be able to filter more. Other than that everything is great and I am very happy with the product **What problems is Mouseflow solving and how is that benefiting you?** I need to know what my customers see when they come to my website. Devices display the website in different ways and browsers in different languages, it's impossible for me to know how everyone sees it without mouseflow. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your review and detailed feedback. We have taken a note of your improvement suggestions, but would love to get a bit more context on your use case. Perhaps you could reach out to us via chat inside the app or at support@mouseflow.com to talk? We look forward to hearing back from you ### 19. Love their features **Rating:** 5.0/5.0 stars **Reviewed by:** Beyond D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Mouseflow?** For someone starting out and understanding their site visits, it helps to see everything in one place like heatmaps, clicks, page views, etc. **What do you dislike about Mouseflow?** It's not completely free, but you get what you pay for and in a good way. **What problems is Mouseflow solving and how is that benefiting you?** It's solving our on-page analytics and showing us where our customers are going instead of us guessing and taking a long time to figure it out on our own. **Official Response from Eddie Casado:** > Hello Beyond, We appreciate your support and review. However, your statement about Mouseflow not being completely free is a bit misleading. We offer a free plan as an option to all of our customers, without incurring any charges. On our free plan you would get access to all of our features including our Friction Score, advanced filters, funnels and form analytics. See you around! ### 20. Efficient and useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Amro F. | UX UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Mouseflow?** The tool provides an efficient overview of the interaction on the website. Fits very well with what I need, and customer support is always available for help. **What do you dislike about Mouseflow?** There is not much to mention, but I must say that sometimes recordings appear broken. Besides that, so far, all is good. **What problems is Mouseflow solving and how is that benefiting you?** It helps me to clarify the interacion within the website for better optimisation. **Official Response from Eddie Casado:** > Hello Amro, Thank you for your review and for sharing your feedback. There may be instances in which a broken recording can be fixed. We'd love to look into your account to offer some solutions. Could you reach out to us via chat inside the app or via email by writing at support@mouseflow.com? We look forward to your message. ### 21. It's actually the best CRO Tool **Rating:** 5.0/5.0 stars **Reviewed by:** GUILHERME G. | Digital marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Mouseflow?** It's actually the best CRO Tool for every company who wants surely change the business through design, surveys and quality analysis! The live heatmap is the greatest feature, beating every competitors. **What do you dislike about Mouseflow?** It could have more options for survey controllers, like a Likert scale with 1-5 and 1-7 points, smiles and a formulary actionable lightbox. It's the only issue that research teams face using it. **What problems is Mouseflow solving and how is that benefiting you?** Improving our page design and usability, also helping to understand big issues easily with it's features. I'm so much more productive because I can change my view of usability problems. **Official Response from Eddie Casado:** > Dear Guilherme, Thank you very much for your review and support. You may be in for a little surprise soon! Login regularly to check out what's new in Mouseflow ;) ### 22. Easy to get the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Mouseflow?** Mouseflow is easy to set up, easy to navigate and their help is quick and available. It really makes using the tool and getting the data clear and accessible. **What do you dislike about Mouseflow?** I do not know what the competitors do but I have not found any issue with MouseFlow in either execution or design. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is making testing more efficient and clearly resents results **Official Response from Eddie Casado:** > Hello there, Thank you very much for your review. If you ever come across any roadblocks, please do not hesitate to reach out to our support team over chat, or via mail at support@mouseflow.com. See you around! ### 23. Great tool! Easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Marco S. | Senior UI / UX - Multidisciplinary Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Mouseflow?** The tool easily helps me to track all the pages and get feedback from users. I like the overall view of the entire website and all the information at glance. **What do you dislike about Mouseflow?** Sometimes I have issues with recordings. I'm wondering if that is related to bots. **What problems is Mouseflow solving and how is that benefiting you?** Definitely is helping me in figure out the interaction in certain pages. **Official Response from Eddie Casado:** > Hello Marco, We are happy to see you are finding Mouseflow great! Could you please reach out to our support team so that we can check out if there are any issues with your configuration? Fire up a chat inside the app, or write us an email at support@mouseflow.com and we'd be right with you! We look forward to your message. ### 24. Great tool for qualitative user research **Rating:** 5.0/5.0 stars **Reviewed by:** Nico Z. | Director Product Management – Product Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Mouseflow?** We tested Mouseflow in scenarios where our existing web analytics solution identified weak conversion points, e.g. low completion rate of a form step or similar. By targeting these points and being able to watch session recordings products management and UX teams can create new hypotheses on *why* users drop off and what can be improved. Further, this tool proves helpful in scenarios where new projects are rolled out to a small user base: in these scenarios, it seems more useful to watch session recording of initial usage than to work with quantitative web analytics. I especially like that the tool has many privacy features (aligning with our company's strong privacy principles) allowing us to target session recordings very narrowly and to sample traffic; and settings such as horning do-not-track (DNT). It also allows deleting recordings if they are not needed anymore (good GDPR practice). The Video Player works very well and does not require training, so the tool can be used by product managers without additional training effort. Lastly, the business/pricing model of the tool is very fair: some competitors do not offer sampling & targeting methods which essentially leads to a large number of sessions recorded and unreasonable high annual cost for high traffic websites. **What do you dislike about Mouseflow?** There is no particular point I dislike. As with any tool, there are always a couple of initial challenges when setting it up initially. So for example, we struggled a bit getting our stylesheets to load correctly in the video player. **What problems is Mouseflow solving and how is that benefiting you?** We used it primarily to investigate low conversion points and for low traffic prototype websites. The benefits are that we are gaining additional insights that we can use for product improvement. **Official Response from Eddie Casado:** > Dear Nico, Thank you so much for sharing your use case and for thoroughly sharing your experience. Privacy has always been at the center of our development, and we are happy that you know that your data is safe, secure and above all in compliancy with the latest privacy laws. Our whitelisting tool makes hiding sensitive information a breeze, so it's a great advantage over other competitors in the industry. Stylesheets are always tricky and vary from site to site. Our support team is readily available to help get them in order so you can enjoy the full Mouseflow experience. See you around! ### 25. Using Mouseflow for Years and Still Love It **Rating:** 5.0/5.0 stars **Reviewed by:** Media S. | Strategy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Mouseflow?** On a basic level, I love the heatmapping, scroll depth, funnel tools, feedback tools, and general analysis we get from adding Mouseflow to a site. The facts that it's friendly with Google Analytics and that we can build custom tags are a bonus. Tracking campaigns is SO EASY with all the data integrated! I prefer their payment model. And I can't say enough for customer support either - I've used Mouseflow for more than 7 years, and they've been consistently thorough and responsive. **What do you dislike about Mouseflow?** It's hard to pinpoint anything. There are a couple instances of sites not rendering well, but every time something's gone wonky, the customer support team has fixed it. I have no complaints! **Recommendations to others considering Mouseflow:** I've used a lot of heatmapping software, and the user experience of Mouseflow is the best. **What problems is Mouseflow solving and how is that benefiting you?** We work with a lot of clients who have not been tracking at all on their sites. They have no idea what's happening and default to educated guesses. With Mouseflow, we cut out all the guesswork and show them what parts of the site are working and what parts aren't. Then, as we launch new sites, we're able to see where our expert recommendations had a significant effect in user efficiency, lowered frustration, improved conversion, and more. **Official Response from Eddie Casado:** > Hey there! Thank you very much for reviewing and supporting us for more than 7 years! You've seen the evolution of Mouseflow, and we hope that you continue to enjoy everything today and what is coming down the pipeline. Some exciting stuff is in the works that will blow you away! Thank you for acknowledging our support team. They are truly stars! You know where to find us if you need us ;) ### 26. Super useful for us to get tangible feedback on new UX features **Rating:** 4.5/5.0 stars **Reviewed by:** Greg L. | CEO / Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2022 **What do you like best about Mouseflow?** Like the fact that we can relate each recording to a channel. Allows us to see which ones perform or not. Love the granular details of interactions recorded as well as the ability to accelerate the speed of watch. **What do you dislike about Mouseflow?** Can't see many downsides. Perfect for what we use it for. Maybe a smaller monthly package would be helpful as right now, we never use our full monthly allowance **What problems is Mouseflow solving and how is that benefiting you?** Ability to get feedback on our website without having to arrange focus groups with users. Allow us very quickly to know which UX/CX features work better than others **Official Response from Eddie Casado:** > Hello Greg, Thank you for taking the time to review and support us. Have you tried filtering out your data by Friction Score? It takes Mouseflow to a whole another level! See you around ### 27. Excellent analytics & customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Naz G. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Mouseflow?** I did an extensive review of the most current user tracking tools by comparing various factors such as privacy and security standards, modernization of heat mapping interfaces, analytics reporting, and more. Mouseflow trumped the other companies by far, but it was the care and attention given by their support team that sealed the deal. Now that I am actively using the tool, I can confirm that Mousflow has done an outstanding job with their product offerings, but also with their UX. They make including and excluding tracked content easy and approachable. They present the data in a digestible way. I recommend this tool 10/10. **What do you dislike about Mouseflow?** My only complaints so far are that some help center articles sometimes need to be expanded upon and tutorial videos should be shareable. Help articles offer a smiley rating at the bottom, but it would be helpful to have a comment box to let users inform support staff what would be helpful to include. As for the tutorial videos, I'd like to be able to share them with my coworkers. Lastly, it would be cool if the tutorial vids were linked in the help center articles, and if there could be more videos for more complex aspects of the product. **What problems is Mouseflow solving and how is that benefiting you?** Evaluating our users going through our site will help us to make data-driven improvements. Mouseflow makes that super easy. **Official Response from Eddie Casado:** > Hi Naz, We are humbled by your review. Thank you so much for taking the time to go through the motions and for picking us. We are glad to have you aboard! We've raised your very valid feedback to the team, and we'll surely include this as part of the requirements moving forward. In the meantime, if you come across something that's missing or a video you'd actually like to see, please reach out and we'll coordinate a call or produce the video. We look forward to partnering up this year and making a difference in your goals. See you around! ### 28. Works like a charm **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj K. | Lead Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Mouseflow?** Support is overwhelming, whenever I needed help, the team was always ready to support us. Claus is trying his best, even helping to get new features getting implemented **What do you dislike about Mouseflow?** Exporting data out from the tool, but they are working on it. **What problems is Mouseflow solving and how is that benefiting you?** Pleasent experience for our website visitor's by improving the UI through mouseflow. ### 29. Must have tool in any digital team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Mouseflow?** Set up is easy and simple: no configuration, easy for a developer to integrate and works right away. Mouseflow helped us get useful references when making decisions across teams **What do you dislike about Mouseflow?** It would be useful to see user journeys/paths. **Recommendations to others considering Mouseflow:** Look into tags and events before implementing and do it all from day 1 **What problems is Mouseflow solving and how is that benefiting you?** It's used across product and user experience teams to understand how users experience the platform, which bugs occur and how to solve them. Recordings of bugs are shared within the team to arrive at a solution **Official Response from Eddie Casado:** > Hi there! Thank you very much for sharing your feedback and review. Stay tuned. Something is coming along ;) See you around! ### 30. Goodbye HotJar **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Mouseflow?** The heat maps are amazingly granular and sincerely help when auditing a funnel **What do you dislike about Mouseflow?** Sometimes it takes a while for the tracking code to realize it's been set up on a domain. **What problems is Mouseflow solving and how is that benefiting you?** Helps with auditing our funnel to find out what's wrong and what to test instead of running blind **Official Response from Eddie Casado:** > Hello Jonathan, Thank you very much for your review and feedback. Depending on the setup, sometimes it may take a bit to validate your domain. However, once it has been validated, we start capturing data immediately and making it available for you in Mouseflow. If you run into issues, please do not hesitate to reach out to our support team. See you around! ### 31. very enlightening **Rating:** 5.0/5.0 stars **Reviewed by:** Antonela T. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Mouseflow?** Seeing how the users behave on the website and what I did wrong when we created it, the UX, is really helpful. **What do you dislike about Mouseflow?** I'd probably add some data to analyze, add some filters... **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow tells me how the users behave on my website and it benefits me because I can do A/B tests, solve the UX's problems.. **Official Response from Eddie Casado:** > Hola Antonela, Thank you for your review. We are glad to read you could almost instantly get insights to improve your UX. You can absolutely use our filters to slice and dice your data any way you need. You can check out our training section by clicking on "See How Mouseflow Improved" to learn how to leverage all our features to get even more insights. ### 32. Great analytics, very easy to setup and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Mouseflow?** The dashboard has all the information I need in a single place. Easy to use, quick to setup. Recording list is well thought out. Much more user-centric than Hotjar. **What do you dislike about Mouseflow?** Could use the ability to avoid recording short sessions. Can't really find anything else that is negative right now, it's a huge improvement over what Hotjar offers. **What problems is Mouseflow solving and how is that benefiting you?** It's helping me understand my user base and how it interacts with our website. This will allow me to identify problem areas and properly test changes to the functionality. **Official Response from Eddie Casado:** > Hello there, Thank you very much for supporting us with your review. Please check in with our support team to review your configuration by firing up a chat inside the app, or emailing us at support@mouseflow.com. We look forward to your message! ### 33. Great CRO Tool for qualitative analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Mouseflow?** Most helpful feature are custom variables and tags, which can be used in segments. **What do you dislike about Mouseflow?** The session credits could be a little bit more for each price package. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps us to understand customer's behavior on websites. With this information we are able to make worthful recommendations for optimization. **Official Response from Eddie Casado:** > Hello there, Thank you very much for sharing your feedback and review. Our no-code tag tool can help you create unlimited tags/events without the need of involving a developer, giving you the flexibility you need to track what you need. You can also use them to filter out your data across all features! If you need any help during your journey with us, please do not hesitate to contact us. See you around! ### 34. Very informative tool to track user behaviour **Rating:** 4.5/5.0 stars **Reviewed by:** Marina I. | Marketing Specialist, Partnership Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Mouseflow?** We can make data-driven decisions about changes on our websites with the help of behaviour analysis. I personally like watching session recordings of dropped and converted users and make conclusions. **What do you dislike about Mouseflow?** It takes some time to understand how to use the data that provides Mouseflow in a proper way. Likely they have videos, which are a better solution in comparison with how-to blogposts. **What problems is Mouseflow solving and how is that benefiting you?** We obtain information of how user behaves on the landing pages so as we don't make hypothesis, we know for sure that needs to be improved. And not only the LPs, but what is great, we can analyze forms. **Official Response from Eddie Casado:** > Hola Marina, Thank you very much for sharing your review and feedback with us. We love that you are using Mouseflow to make evidence-based decisions on what to improve on your site. #winning Certainly! Please click on "See how Mouseflow improved" to access our training library. In any case, you can always reach out to us with any questions you might have. Fir up a chat inside the app or email us at support@mouseflow.com and we'll be right with you. See you around! ### 35. Mouseflow provides me with valuable insight but I reckon it could be more.. **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel I. | Global E-commerce, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mouseflow?** Hands down Interface. I also like the recordings and the friction features. Shout out to UI/UX team! **What do you dislike about Mouseflow?** I think the current drawback I face as a mouseflow user is the funnel. Due to the complex journey taken by our customers, I feel this feature could not accommodate my needs at the time. If possible Sankey chart will be great! **What problems is Mouseflow solving and how is that benefiting you?** Back then we were trying to determine which factor made customers drop, and we couldn't till we gave mouseflow a try. Able to see which sections need more attention really aids me in bettering our website. **Official Response from Eddie Casado:** > Dear Daniel, Thank you for taking the time to review us. We appreciate your time and feedback. We'd love to hear your in-depth thoughts on our funnel feature. Could you reach out to us over chat in the app, or over an email to support@mouseflow.com? You'll get to share crucial insights with our product team. We look forward to your message ### 36. User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana D. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Mouseflow?** It's a wonderful, user-friendly app and very easy to add credits. It's easy to follow the flow of the mechanics too, such as the scroll, very useful when we create landing pages and need to know where people stop. **What do you dislike about Mouseflow?** My only problem is sometimes when you're using the actual part to view the webpage it doesn't load 100%, so some aspects look wrong on the video page, or don't load. **What problems is Mouseflow solving and how is that benefiting you?** Like I said before it's helping me with the landing pages to determine where people are stopping, where they're clicking, it's been very useful in that aspect as we create our new site. **Official Response from Eddie Casado:** > Hi Tatiana, Thank you very much for taking the time to review and for sharing your feedback with us. Creating a new site is definitely exciting! With it, many changes come about and it may require that the CSS of the site gets updated to showcase the page correctly. Our support team is on call and available to make the necessary adjustments so that you get to replay your sessions and analyze your heatmaps properly. If you ever run into this or any other issue, please fire up a chat in the app or send us an email to support@mouseflow.com and our team will get to it right away. See you around! ### 37. COOL! **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Mouseflow?** Heat maps, recordings! I love it a lot!!! **What do you dislike about Mouseflow?** Nothing yet! I am discovering it it is user friendly. **What problems is Mouseflow solving and how is that benefiting you?** it helps getting an unlocked landing page for my business! **Official Response from Eddie Casado:** > Hi Nadia, Thanks a lot for sharing your thoughts, and we are glad you are loving Mouseflow so far! Let us know if you have any questions via email at support@mouseflow.com, or by firing up a chat inside the app. ### 38. Takes insights to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Blair M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2022 **What do you like best about Mouseflow?** Mouseflow is almost like looking over the shoulder of your site user and seeing what they are doing. The insights that I have gained have been amazing. **What do you dislike about Mouseflow?** I am not very "techy", and it is a little tedious to set up, but the Mouseflow team has been very helpful with this also. If I was a little more savvy about such things, it would probably be a no-brainer. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow solves the problem of being blind about what marketing is working and what is not. What draws people's eye, what they respond to, etc. **Official Response from Eddie Casado:** > Hi Blair, Achievement unlocked! Thank you for sharing your thoughts with us. Our support team is always available to help you level-up and are a great source of knowledge, so please do take advantage of them to accelerate your learning! See you around! ### 39. Mouseflow helps me on a daily basis to optimize the user experience and detect bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Hélène D. | lead UI UX designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Mouseflow?** I use a lot of heatmaps and recorded sessions which regularly help me to detect friction points **What do you dislike about Mouseflow?** I use the funnels a little less and there are sometimes missing parts in the recordings **What problems is Mouseflow solving and how is that benefiting you?** mouseflow helps us make decisions based on the user and avoids us falling into subjectivity **Official Response from Eddie Casado:** > Hi Hélène, Thank you for your review and support! We would love the opportunity to look at your project to detect if there are any optimizations we can do to earn that 1 1/2 star remaining on your review :). Perhaps you could reach out to our support team so that they can take a look at your setup? We look forward to hearing back from you ### 40. Provides valuable insights on website visitor behavior **Rating:** 5.0/5.0 stars **Reviewed by:** 🖥 Peter B. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Mouseflow?** Easy to use, data presentation is very clear. **What do you dislike about Mouseflow?** It's another website plugin, which has an impact on website performance metrics and therefore SEO. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow gives us insights into what actually draws interest and attention on our website. **Official Response from Eddie Casado:** > Hi Peter, We are glad to read that you are enjoying Mouseflow thus far. Thank you for reviewing us! Our recording script is designed to not affect load speeds, if you are experiencing a decrease in load times, we'd like to look under the hood to identify what's causing the issue. Our support team reached out to start a ticket and get you squared away. We look forward to your reply, and thanks again for supporting us! ### 41. Invaluable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Grace O. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Mouseflow?** I feel more in control with Mouseflow than I have with other services. The value exceeds the money spent. The interface is simple and gives me what I need to know at a glance. **What do you dislike about Mouseflow?** I don't have any negative feedback. Set up was easy and I haven't needed to use customer service much. **What problems is Mouseflow solving and how is that benefiting you?** We're using Mouseflow to keep an eye on our traffic and our engagement. And how that does or doesn't change depending on the ad campaigns running. **Official Response from Eddie Casado:** > Hi Grace, Thank you for recognizing our support's team work. We've shared your review with them and were very happy to read it. Definitely an encouragement to keep on this track. We'll make a note of your experience and pass it along to product team. As the preferred behavior analytics tool for e-commerces, it is important to us that you don't miss out on data. We'll see you around :) ### 42. Excellent tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Martin P. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Mouseflow?** We launched an ads campaign and were able to see how people were interacting with the landing page. **What do you dislike about Mouseflow?** There is nothing really I dislime about mouseflow. Its really useful. **What problems is Mouseflow solving and how is that benefiting you?** Looking at how people are using the site **Official Response from Eddie Casado:** > Hello Martin, Thank you very much for taking the time to review us. We are happy to have you aboard! Please let us know if there is anything we can do make your experience better. See you around! ### 43. Good value for money **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas V. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Mouseflow?** Good heatmaps in multiple variances, good overview of pages (through rage clicks en frustration level) where extra attention is needed. **What do you dislike about Mouseflow?** Opportunity to trigger specific heatmaps through custom javascript (for specific testing variants f.e) **What problems is Mouseflow solving and how is that benefiting you?** Better insights in which specific areas of pages where customers struggle **Official Response from Eddie Casado:** > Hi Lucas, Thank you for taking the time to review us and for sharing your feedback. Having a comprehensive a view of your traffic is essential for large enterprises to be more efficient and effective with their resources. Friction Score is a great tool to help identify where to focus and turn things around. We'd love to look at your use case for triggering specific heatmaps per testing variants. Perhaps you could write us at support@mouseflow.com or fire up a chat inside the app to take a look at this together? We look forward to your message. ### 44. Surprisingly good. They anticipated my needs. **Rating:** 3.5/5.0 stars **Reviewed by:** Brent S. | Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Mouseflow?** Merged heatmaps with regex. Extremely valuable. **What do you dislike about Mouseflow?** Slightly clumsy UI that forced me to send some questions to support. But I got answers. **What problems is Mouseflow solving and how is that benefiting you?** I need to understand how my users interface with my product so I can focus developer effort. **Official Response from Eddie Casado:** > Hello Brent! Thank you very much for your review and feedback. We'll be available if you come across any other issues. See you around! ### 45. Very Helpful Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Mouseflow?** Mousflow has a clean Design and a nice Overview. You can create easy to use Intercepts, Heat Maps and records of your users. I often get a lot of helpful insights while using it. **What do you dislike about Mouseflow?** There is really not to many i dislike on this software. I really recommand it :D **What problems is Mouseflow solving and how is that benefiting you?** As a UX-Designer I need to understand how my users aer using my Website. Mousflow helps me with goods insights about it. **Official Response from Eddie Casado:** > Hi there, We are glad you are finding Mouseflow helpful. Thank you very much for reviewing us! ### 46. High-quality, easy-to-understand data with very little setup effort. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Mouseflow?** Mouseflow stands out from other heatmapping software I have used in the past, in that once the code is added to the website, the heatmaps automatically start populating without the need for individual page/map setup. The privacy functionality to ensure GDPR compliance and block out user/visitor information (like on form fills) is very intuitive and easy to use. **What do you dislike about Mouseflow?** So far, through the trial and one month of use, I do not have any complaints. **What problems is Mouseflow solving and how is that benefiting you?** We're now getting a robust set of data on our visits, friction points, and areas that seem to resonate with our site visitors, all from a central dashboard that can be easily summarized and shared with stakeholders. **Official Response from Eddie Casado:** > Hi there! Thank you for recognizing our product and for sharing your feedback with us - although we worried there a little bit :). Please let us know if you run into any issues at some point in your journey. We'll be ready to help! See you around ### 47. NOT FANCY LOOKING, BUT REALLY POWERFUL ON THE INSIDE **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Mouseflow?** RECORDINGS, really well polished features. Way better than HotJar Tagging -> really easy to implement and super useful for a CRO heavy company **What do you dislike about Mouseflow?** The tool is ugly -> all the effort is put towards back and features, that is ok for me but might scare other users Survey limit -> we are already capped by credits, the cap on concurrent surveys is too much **What problems is Mouseflow solving and how is that benefiting you?** Watch very niche very targeted recordings of users on a fast, scalable way **Official Response from Eddie Casado:** > Hello there, Thank you for your detailed review and feedback. We are happy to have you around. We've made and continue to make improvements not only to how we look, but also to how the tool works as well to make it more powerful, faster, and more importantly so that it does it without slowing down your site. Reaching your plan limit only means that all your CRO efforts are paying off, and we are happy to be part o this journey with you. Perhaps it'll be a good time to talk about moving up to a bigger plan? Let us know if we can help you in any way! ### 48. Great tool to for finding Customer Journey friction in the buying process **Rating:** 4.5/5.0 stars **Reviewed by:** Josh S. | Director of Marketing and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Mouseflow?** The ability to tag key processes and what recordings are associated with those to narrow down key functionality issues. **What do you dislike about Mouseflow?** Limits on session recording can sometimes be an issue **What problems is Mouseflow solving and how is that benefiting you?** Finding friction within the customer journey **Official Response from Eddie Casado:** > Hello Josh, Thank you for sharing your rating and feedback. Our Friction Score is absolutely effective at automatically flagging friction on your website experience that is costing your conversions and money. We are glad that you are finding it useful! Hitting your recording limits means that you are ready to take the next step! Make sure you reach out to our team to assess your option and avoid losing crucial behavioral data. See you around! ### 49. Mouseflow is impressive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Mouseflow?** The easy site integration and quick response to site usage on the tool dashboard are great for getting quick data. The tagging system is something I'm liking quite a bit as well. I'm looking forward to seeing everything this platform is capable of. **What do you dislike about Mouseflow?** I'm relatively new to the product and am still having a little trouble intuitively using or accessing all of the user information-gathering features. I'm curious to see how customizable reporting exports will be. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow saves me the time and expense of building and managing available APIs to do just some of what I'm able to do with their existing set of tools. The pricing is great and the solutions are scalable. **Official Response from Eddie Casado:** > Hey there! Thank you for your review and sharing your experience with the G2 community. Custom Tags are IT. Glad to see that you're taking advantage of the feature. If you need a bit of help on knowing what to tag, please check out the resource hyperlinked in "See how Mouseflow improved" below for a dedicated blog post. Let us know if you anything in your journey and welcome to Mouseflow! ### 50. Amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Nick B. | Lead Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mouseflow?** Mouseflow has totally opened our eyes to customer usability and experience. **What do you dislike about Mouseflow?** Being in the UK it occasionally runs slow around 9am. **What problems is Mouseflow solving and how is that benefiting you?** We can now see the issues our customers are facing and track failed conversions with ease. **Official Response from Eddie Casado:** > Hi Nick, Thank you for sharing your review and feedback. Looking at your users' experience through Mouseflow can be indeed very revealing and life-changing. It is odd that you report such precise details about a slow down. We'd love to look at your project to understand if there is anything to be improved. Could you please reach out to us? We look forward to your message! ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+08%3A14%3A05+-0500&secure%5Bsession_id%5D=ac200b2f-e163-4efb-a7a8-c364a6794a4f&secure%5Btoken%5D=cf72350db0ad00723212a898e7f38ed705a30f8250db393144e43130af0960ee&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)