--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-07-13' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users enjoy the **ease of use** of Mouseflow, simplifying insights gathering for enhanced marketing analytics and engagement. (44 reviews) - Users love the **user-friendly insights** from Mouseflow, enhancing marketing strategies and improving customer engagement significantly. (31 reviews) - Users value the **detailed insights from heatmaps** , enhancing their ability to improve site engagement and conversions. (26 reviews) - Users love the **session replay feature** of Mouseflow, which enhances understanding of user behavior and improves marketing strategies. (23 reviews) - Users find the **easy setup** of Mouseflow incredibly helpful for tracking and analyzing user behavior effectively. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users note the **lack of updated features** in Mouseflow, such as the outdated WordPress plugin and language options. (13 reviews) - Users express concerns about **lack of updates and features** in Mouseflow, impacting usability and functionality. (12 reviews) - Users find Mouseflow **expensive** , particularly for small businesses with limited budgets and traffic volumes. (10 reviews) - Users report **data inaccuracies** in Mouseflow, leading to unreliable insights and frustrating user experience. (9 reviews) - Users report **filtering issues** with Mouseflow, struggling to navigate session recordings and find relevant data effectively. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Mouseflow?** Very user friendly. goodl interface. Good support team **What do you dislike about Mouseflow?** Better integration with Adobe Anlaytics. **What problems is Mouseflow solving and how is that benefiting you?** Provides more advanced site metrics **Official Response from Salma Hussien:** > Hey there! 👋 Thank you for your feedback! It is great to hear that you think Mouseflow's a user-friendly interface and you like our Support team! 🤩💫 Got your point about Adobe Analytics integration. Could you drop us an email at support@mouseflow.com with more details on what you're looking for in this feature? Looking forward to hearing from you! Cheers, Salma ### 2. The Best Way to Leverage and Refine pre-existing web assets **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew d. | Freelance Videographer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Mouseflow?** The best feature of mouseflow is the ability to see the highest traffic parts of your webpage! This allows you to optimize for conversion exactly where your customers are looking! **What do you dislike about Mouseflow?** The funnel system is somewhat confusing at first and definitely takes some time and creativity to implement well. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow solves the issue of how to turn web traffic into conversions and, by extension, sales. With the scroll, heatmap and funnel tools, we can successfully turn eyeballs from our SEO campaign into dollar signs **Official Response from Salma Hussien:** > Hey Matthew, Thanks a lot for your great review! We're happy to hear that you're finding value in Mouseflow to spot the traffic on your website. It's designed exactly for what you're using it for - optimizing conversions where it matters most. 🚀 We hear you on the funnel feature. It can be a bit of a head-scratcher at first, but once you get the hang of it, it's a game-changer. If you ever need help or tips on making the most of it, don't hesitate to reach out to our amazing Support team. We're here to help! Thanks a ton for taking the time to share your experience. Your feedback is invaluable to us. Cheers! ### 3. Good tool to understand user behavior **Rating:** 4.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mouseflow?** The best thing about Mouseflow are the insights through recordings and especially the feedback function. It is also GDPR compliant, which seems to be an advantage for European companies over Hotjar. **What do you dislike about Mouseflow?** Sometimes the switches from one page to the other loads quite long. I would also like to have more proactive signals which recordings and pages has anomalies to have a look at, e.g. "this product page has many bounces/rage clicks etc." **What problems is Mouseflow solving and how is that benefiting you?** It helps us to understand users and customers better. Ultimately, it is a conversion rate optimization tool, but also gives input for strategic decisions through their feedback tool that we use a lot. **Official Response from Lindsay Taylor:** > Hi David, It's great to hear how much Mouseflow has helped in understanding your users and customers better! 💪 We'd love to know more about the type of notifications you'd like to see from us! Feel free to shoot us an email at support@mouseflow.com. Thank you again for taking the time to share your experience! ### 4. Incredibly useful insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mouseflow?** Recordings and heatmaps are always useful but we've found the funnels and feedback have been instrumental in helping our clients with finding out what customers are doing on their websites and how we can make improvements. **What do you dislike about Mouseflow?** Sometimes having to limit the amount of traffic that we're using the tool on but that is mainly down to client budgets and splitting the credits across a lot of clients. **What problems is Mouseflow solving and how is that benefiting you?** Giving us great customer feedback and data on how the users are navigating the websites. We're able to quickly solve problems on the website by being able to filter to a granular level to spot bugs and frictions. **Official Response from Lindsay Taylor:** > Hi There! Thank you for sharing your experience with Mouseflow on G2! We are SO happy you're finding our platform useful when supporting your clients! Especially being able to quickly uncover bugs and friction at a granular level—we certainly understand how important that is for building a customer-first experience. 💪 Don't hesitate to reach out to our Support Team if you or your clients ever have any questions. Thank you again! 🎉✨ ### 5. Great tool for tracking and understanding users, but also still room for improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Odette J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Mouseflow?** The recordings are great, and i love the live heatmap. Seeing all the frustration scores of users and having that linked to recordings makes for very useful insights. Also, support is quick and our customer success manager, Jacinda, is the best. Extremely helpful and always available for whatever questions or issues we encounter. **What do you dislike about Mouseflow?** There are still some kinks and you can sometimes tell it's not the most advanced tool. The NPS is a bit limited and heatmaps generate with the latest screenshot, which for us means that we have all kinds of languages in the heatmaps. Which is difficult when we want to understand what is happening on the heatmaps. Also the tagging doesnt work great and I would love to have a better understanding of our user's journey to see their path. Funnels is limited. **What problems is Mouseflow solving and how is that benefiting you?** As a UX Researcher, mouseflow gives me quick insights into how our users are using our products and where they encounter issues. This is a quicker method of doing research and gaining valuable insights without always having to perform user interviews **Official Response from Eddie Casado:** > Hello Odette, Thank you for taking the time to review us and for giving us your comprehensive feedback. Building a strong relationship with your CS manager is crucial. We are happy to see you groovin' with Jacinda. I see you are having a few challenges and those have made it to our support queue. We look forward to working together with your engineering team to improve your experience. Please let us know if there is anything else you may need help with. We'll be happy to help! See you around ### 6. One of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Mouseflow?** A beneficial tool for our business. We may record streams of quizzes on our website. We can find errors and fix them. **What do you dislike about Mouseflow?** if you have 2 websites, you need to order a plan for 3 websites, can't choose 2! **What problems is Mouseflow solving and how is that benefiting you?** Find bugs and fix them, record users' moves, and improve our quiz flow. **Official Response from Salma Hussien:** > Hey there! 👋 Thank you for your feedback! We are very happy to hear Mouseflow is helping you spot and squash bugs and smooth out your quiz flows! 🚀 Regarding the plan limitations, thank you for your feedback on that one! If you ever need a solution or a workaround for your needs then please reach out to us and we will provide you with the best possible solution. 🙏 Thanks for sharing your thoughts! 🌟 Cheers, Salma ### 7. Useful tool to understand how my ads perform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Mouseflow?** I am an author selling my own books through my own website and my own store. Mouseflow gives me detailed information what people are doing on my sales page - how to move, what they click, how the scroll the page on desktop, pad and phone. I can use this information to tweak my pages. **What do you dislike about Mouseflow?** I have only used it at this point for a month, and as every variation of my salespage registers as a new line in the heatmap with the same name, it takes a bit of scrolling, especially if I have done a lot of minor tweakings to see how they affect the page's performance. Still, this is a minor issue and does not bother me too much. **What problems is Mouseflow solving and how is that benefiting you?** I have a limited budget and the heatmaps / clicks and recordings of how people react to my sales page is valuable - if I see them drop off at the same spot, I know I need to do some tweaking there. And I can then react quickly, knowing exactly where the problem spot is. **Official Response from Eddie Casado:** > Hi there, Thank you very much for your review. It looks like we need to optimize your set up so that you can easily identify your variations. The quickest way to do it is by adding UTM parameters to identify each variant. Mouseflow will pick these parameter up automatically and make them available as filters so that you don't get lost finding the right version of the page. Additionally, we could enable an integration with any A/B testing tool you are using. Please reach out to our support team so that they can offer some assistance. We look forward to your message. ### 8. Simple and helful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Mouseflow?** Easy to set up and allows a decent understanding of what's happening on the page. We mainly use heatmaps and Recordings to track our pages and funnel **What do you dislike about Mouseflow?** Would be good to have a bit mor control about the recording-settings - e.g. cap recordings for pages or projects. **What problems is Mouseflow solving and how is that benefiting you?** How do viewers interact with out pages and new content elements that we test **Official Response from Salma Hussien:** > Hey there! 👋 Thank you for sharing your feedback with us! We are very happy to hear that you are finding our tool easy to set up and useful for understanding on-page interactions. 🌟 I wanted to mention – and you might find this handy – that Mouseflow does allow you to specify which pages to record and even control the recording rate of your project. Our support team would be more than happy to guide you through this. 🙏 Please do not hesitate to reach out to our Support team if you're in doubt about a certain functionality, we're here to assist you anytime. If you've got more questions or need guidance on specific features, please reach out to us at support@mouseflow.com. Thank you again for your time and feedback. 😊 Cheers, Salma ### 9. A tool with which you can gain a variety of insights about users **Rating:** 4.5/5.0 stars **Reviewed by:** Konstantin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Mouseflow?** What I like about Mouseflow is that it's a tool that does more than just collect heatmaps and recordings. We have the possibility to track and identify funnels directly in the tool. Another big plus are the live heatmaps and the ability to set individual tags for specific click events, which gives us the ability to track hidden elements and filter recordings more easily. We didn't have that option with Hotjar. A huge help, besides the functionality of the app, was the support. I have never met such a quick and helpful support, which was always directly available with a solution. **What do you dislike about Mouseflow?** The UX is sometimes a bit rough and I would like to have the ability to create folders/categories to collect or sort recordings. I miss the mobile view with the live heatmap function, that would be great if something like that would be developed in the future. **What problems is Mouseflow solving and how is that benefiting you?** With hotjar we did not have the possibility to track special hidden elements (modals, search filters). Mouseflow solves this problem with the live heatmaps and the possibility to assign tags to the elements to track them. **Official Response from Eddie Casado:** > Hi Konstantin, Thank you for you comprehensive review. We've passed on your feedback and feature requests to our product team. Regarding the live heatmap feature on Mobile, I am leaving you a link under "See how Mouseflow improved" for a guide on how to do so. Please let us know if you run into any issues. ### 10. I am always grateful for your help **Rating:** 5.0/5.0 stars **Reviewed by:** 菜摘 . | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Mouseflow?** Supporter is kind.It is very useful because it has a lot of functions such as scroll heat map and click heat map. **What do you dislike about Mouseflow?** Sometimes I can't open it due to a problem.Occasionally the attention heat map and scroll heat map data are not being acquired correctly and there are discrepancies. **What problems is Mouseflow solving and how is that benefiting you?** This helps analyze whether advertisements match user needs. **Official Response from Lindsay Taylor:** > Hi There 👋 Thank you so much for taking the time to share your experience with Mouseflow! We love how much you're finding our features useful, especially when analyzing the efficacy of your advertisements! Most importantly, we're sorry to hear of the issues you've experienced along the way with your Heatmaps. We definitely want to make sure these are rendering & functioning for you correctly. If you could please reach out to our Support Team, we'd be happy to get this resolved for you: support@mouseflow.com. ✨ ### 11. Invaluable tool to streamline your digital marketing and properly cater to user's needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Oleg Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Mouseflow?** It is very beneficial to see how potential customers use the website. It is also essential to learn the location from which users access the site. In my case, it helped to reduce wasteful spending and to narrow down my target area and customer base. It also helped to identify and fix the flows of the site and help to focus users on specific areas of interest. This tool also allows filtering out and evaluating the performance of specific campaigns. In addition, since I do not have access to ads manager analytics, it still allows me to have complete and even better visibility into the ads peformance. This level of access to recordings helps to keep the ads manager in check. Important to mention that hit maps are very helpful in identifying best-performing products. I would highly recommend using this tool. **What do you dislike about Mouseflow?** There is nothing not to like about this tool. Additional reporting capabilities might be helpful, but I have not fully explored them, so it's too early to say if other reports would be needed. **What problems is Mouseflow solving and how is that benefiting you?** Improve site performance More accurately target desired areas and customer base Substantially reduce wasteful google ads spending Better understand and satisfy customer's needs Improve revenue generation Monitor external ads manager performance **Official Response from Eddie Casado:** > Hello Oleg, Thank you very much for your review. Using Mouseflow to improve ad campaigns is one of the best-kept secrets of the industry. At the end, visitor are just than more numbers and that's exactly what you get with Mouseflow. We look forward to having you around! ### 12. Useful, has potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Mouseflow?** As a software it has great potential but if you use it you can tell it needs more thime to develop. They are doing great collecting feedback to improve in a market full of competitors. **What do you dislike about Mouseflow?** Some commands in the recording panel dont always work. I previoulsy tried open replay and I prefered the interface there. The funnel function is a great idea even if I havent learned how to use it yet. **What problems is Mouseflow solving and how is that benefiting you?** Understand users' pain points and monitor new features we launch on our website. Heat maps are useful but only if you have great number of users every month to make the data usable. **Official Response from Salma Hussien:** > Hey there, Thanks for your honest feedback! We're glad to hear that you see the potential in Mouseflow, we always value and appreciate our customers' feedback, as this is what gives us a better understanding of our customers' needs. We're sorry to hear about the issues you've experienced with some commands in the recording panel. We're always working on improving the user experience, and your feedback is invaluable in helping us do that. We'll definitely be reaching out to your in order to resolve this as soon as possible. If you need any help or guidance while learning about our Funnel feature, then please don't hesitate to reach out. We're here to support you! Thanks again for taking the time to share your experience. Your feedback is greatly appreciated. Cheers! ### 13. I start my day with Mouseflow **Rating:** 5.0/5.0 stars **Reviewed by:** Jimi T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Mouseflow?** Very valuable insights and easy setup. Everyone with a website should implement this feature to learn about their user's behavior. **What do you dislike about Mouseflow?** Unfortunately, it is not mobile-friendly. Sometimes the recording is not exact, so a click is registered in the air. **What problems is Mouseflow solving and how is that benefiting you?** The data is used by UX/UI, and to measure marketing activities. **Official Response from Lindsay Taylor:** > Hi Jimi, It's great to know that you start your day with Mouseflow—just like us! 💪 We're thrilled to hear that you find Mouseflow valuable, particularly for the insights it provides and the ease of setup. We also appreciate your constructive feedback. Recognizing the importance of mobile-friendliness, we are continuously working to improve our platform's capabilities. We would love to hear your thoughts and take a closer look at recordings that may not align perfectly. Please feel free to reach out to our team at: support@mouseflow.com. If you have additional suggestions or encounter any issues, please don't hesitate to contact us. We're here to support your efforts and help you get the most out of Mouseflow. 🎉 ### 14. Amazing tool better than Hotjar **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Mouseflow?** Edit: The engagement with our platform and the funnels that we are able to build. **What do you dislike about Mouseflow?** Edit: We are extremely pleased with it, and it aligns perfectly with our vision. **What problems is Mouseflow solving and how is that benefiting you?** Heatmaps help us optimize numerous pages. We upgraded the checkout process after analyzing the Mouseflow tool, which revealed that many bounces were occurring due to checkout failures. ### 15. Great tool that helps in finding out UX issues on the website and tracking app users **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Mouseflow?** - All-in-one tool - Easy UI - Easy to setup - Lot of filters - Custom tags **What do you dislike about Mouseflow?** - nothing in particular. Would love to see more features in the same plan. **What problems is Mouseflow solving and how is that benefiting you?** - UX issues on our website - Visitor movement on our website - App user behaviour Yes, we are more productive when we use Mouseflow **Official Response from Lindsay Taylor:** > Hi Anubhav, We're so happy to hear all of the ways you're loving Mouseflow! 🎉 Roger that on wanting to see more features for your plan—we're always excited to cook up exciting new tools for our users! 😉 If you ever have any suggestions for us, you're welcome to share these ideas directly with our team here: https://mouseflow.uservoice.com/forums/50503-mouseflow-feature-requests Thank you again for taking the time to share your feedback! Best, ### 16. Very helpful in making sure our decisions are always backed with user-data. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Mouseflow?** Ease of use, Variety of possible scenarios, bundled heatmaps, good and fast customer-support **What do you dislike about Mouseflow?** The fact that you can not track a certain URL in both bundled heatmaps and Funnels was confusing at first. **What problems is Mouseflow solving and how is that benefiting you?** I use Mouseflow to analyze Landingpages and optimize them based on insights. **Official Response from Lindsay Taylor:** > Hi there 👋 We greatly appreciate you taking the time to share your experience with Mouseflow! Making data driven decisions is critically important, and we're SO happy you've found Mouseflow to be helpful in doing so. 💪 With regards to your URL tracking, our Support Team would love to learn a little more about the issues you're facing and help provide any additional clarity. You're welcome to shoot us an email at any time to: support@mouseflow.com Thank you again! ✨ ### 17. Simple to use, and quite maliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Mouseflow?** The funnel elements are great, giving an easy to use funnel builder. Custom tags are an excellent touch as well. But, building funnels simply is one of the features i particularly like. **What do you dislike about Mouseflow?** One of the things I find lacking in the funnel builder is the ability to switch, for example, between /page to custom tag. It would be great to complete a funnel using URLs with a button press. **What problems is Mouseflow solving and how is that benefiting you?** Quick build funnels is it's primary use, and well as giving us great insights into user behaviour using heatmapping. We use Session replays in some instances as well. **Official Response from Salma Hussien:** > Hey there, Thanks a lot for your review! We're thrilled to hear that you're finding our funnel feature easy to use and that you're finding value in our custom tags feature. 🤩 It's fantastic to hear that Mouseflow is helping you build funnels quickly and gain valuable insights into user behavior. That's exactly what we aim for - to provide you with the features you need to understand your users better. We appreciate your feedback on the funnel feature. We're always looking for ways to improve. We will reach out to you to gather more feedback.😊 Thanks a ton for taking the time to share your experience. Your feedback is invaluable to us. Cheers! ### 18. Landing Page Beginner Navigating Mouseflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Mouseflow?** What I like the most is the heatmap. It allows you to have a better understanding of what content is resonating the most on your landing page for your customers and where the fall offs are occuring so you can optimize your page for better conversions. **What do you dislike about Mouseflow?** I can't say that I have any complaints so far. I'm still learning the platform. For the most part its been pretty self explanatory. **What problems is Mouseflow solving and how is that benefiting you?** It's helping me to understand my customer better so I can optimize my landing page for higher conversions. **Official Response from Lindsay Taylor:** > Hi There, Thank you for sharing your review of Mouseflow! ✨ We totally agree our Heatmaps are a game-changer for better understanding how to optimize customer conversions. We're glad you think so too! Most importantly, we're happy you're finding our platform intuitive to use so far. If you ever run into any questions, don't hesitate to reach out to our amazing Support Team. We're happy to help! 💪 ### 19. Product Marketing Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy J. | Inside Territory Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Mouseflow?** I find the insights very valuable and helpful **What do you dislike about Mouseflow?** nothing, I think things have been working well. **What problems is Mouseflow solving and how is that benefiting you?** Giving me insights to understanding the things I need to focus on and change to grab more attention. **Official Response from Salma Hussien:** > Hey Lucy! 👋 We're very happy to know that you're finding value in Mouseflow's insights and that it's all smooth sailing. 🚀 Appreciate your feedback! 🙏 Cheers, Salma ### 20. Mouseflow is easy to use, intuitive and delivers insights **Rating:** 4.0/5.0 stars **Reviewed by:** Willard v. | Head of Digital Marketing & Media, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Mouseflow?** Easy to use interface, easy to setup and has good customer support and service. Delivers strong insights **What do you dislike about Mouseflow?** No real dislikes. The credits subscription model can work as a downside **What problems is Mouseflow solving and how is that benefiting you?** Deliver user recordings and heatmaps **Official Response from Lindsay Taylor:** > Hi Willard 👋 We're thrilled to hear how easy & intuitive you've found Mouseflow! Not to mention, the special shout-out for our Support team. 😊 If you're ever in need of additional recording credits, we offer the option to purchase more (at any time!) from the Billing page here: https://app.mouseflow.com/account/billing We strive to deliver top quality features to help you & your team find valuable insights. If you ever have any questions, concerns, or additional feedback—we're all ears. Thank you for taking the time to share your experience with Mouseflow! ✨ ### 21. One of the most helpful tools I use for my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Christi L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mouseflow?** Mouseflow allows me to see where prospects are engaging with my website pages. And, gives me vital information on what areas I need to improve. **What do you dislike about Mouseflow?** I have to re-log in several times a day as it times out. I'd love it if all I had to do was refresh my page. **What problems is Mouseflow solving and how is that benefiting you?** It's helping me see where my prospects are looking and engaging with my website and landing pages. It helps me then make critical updates and changes to see more engagement and sales! **Official Response from Lindsay Taylor:** > Christi we're so ecstatic to hear how helpful you're finding Mouseflow! 🎉 Being able to provide you with the right tools to make informed web decisions, is music to our ears! 🎶 The logout & login dance helps provide an extra layer of security, but we can certainly see how that can be tiring and really appreciate your feedback! We always want to make sure we're building a positive experience on our platform. Thank you again for taking the time to share your experience on Mouseflow! ✨ ### 22. Mouseflow - Review **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Mouseflow?** Mouseflow is a great tool for CRO and the acquisition of qualitative information on the users of your website. The tool is very intuitive and easy to use. The dashboard is very organized and gives you the proper information in a very neat and a clear way. **What do you dislike about Mouseflow?** I'm not a fan of the fact that you receive a certain amount of credits per month. I would like to limit the number of recordings per day instead receiving a notification in the middle of the month that my creadits are all gone. **What problems is Mouseflow solving and how is that benefiting you?** The tool helps us get feedback from the customer concerning the design of the website and possible funnel dropoff points. We are able to ask the user directly through surveys what exactly causes them to drop off. **Official Response from Eddie Casado:** > Hello oscar, Thank you for taking the time to review us. Mouseflow is a must for CRO professionals nowadays. Validating hypothesis is way easier when you have evidence to support it. One of the reasons behind not sampling your data is because you will miss recording crucial behaviors and data to confidently assess your website's performance. We understand that this may be a need for some cases, so you can head to your settings and apply a recording rate to make sure you don't run out of credits before your refill date. Alternatively, we advice you to look at a plan that adjusts to your traffic so that your insights are not biased to a select few of users. If you need help reviewing this, please fire up a chat inside the app or send an email to support@mouseflow.com. Our support team is on standby waiting your message. Talk soon! ### 23. Great value & a nicely rounded set of tools for small to medium size ecomm monitoring. **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin R. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mouseflow?** The value & the simplicity of the tool and reporting. **What do you dislike about Mouseflow?** It's a not great for large scale ecommerce, because the searchability of high-volume session data isn't sophisticated enough to find what we need. **What problems is Mouseflow solving and how is that benefiting you?** Seeing what the customer is doing on-site and pain points. **Official Response from Lindsay Taylor:** > Hi Benjamin, We're happy to hear how valuable you're finding Mouseflow! 😊💪 We also really appreciate your feedback about our current search-ability for high volume data! Having helpful features and tools for all of our users & sizes, is important to us. If you have any ideas or suggestions for how we can improve, you're more than welcome to share these with our Support team! We also have a Feature Request board (where other users can upvote your ideas): https://mouseflow.uservoice.com/forums/50503-mouseflow-feature-requests Thank you again for taking the time! 🎉 ### 24. Very eye opening to see how people use and explore our application! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Mouseflow?** Seeing the recording. The pages didn't finish loading before the users navigated away. **What do you dislike about Mouseflow?** Seeing the recording. So much work to do! haha **What problems is Mouseflow solving and how is that benefiting you?** Seeing how users utilize the tool, where they experience issues. **Official Response from Salma Hussien:** > Hey there! 👋 We're happy to hear that Mouseflow has provided you with insights into user behavior on your app—it's exactly what we aim for! 🙏 For those moments when users navigate away before the page loads, our heatmap feature could be a game-changer, offering a visual representation of what captures user attention on your pages. Additionally, creating funnels can significantly help in understanding the user journey and pinpointing where any issues might arise. To streamline your analysis, why not leverage our heatmap feature? It’s a great way to see where users click, move, and scroll, giving you quick visual cues on user engagement. Also, our funnel feature can simplify your understanding of the user's journey, highlighting where they drop off so you can make the necessary tweaks. 🚀 Excited to see how these features can make things a bit easier for you! Thanks for taking the time to review us! Cheers, Salma ### 25. MouseFlow Review **Rating:** 2.5/5.0 stars **Reviewed by:** ADIL K. | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Mouseflow?** Friction Report and Heatmaps. In tracking user behaviour **What do you dislike about Mouseflow?** Does give details how to analyze the Friction reports **What problems is Mouseflow solving and how is that benefiting you?** Heatmaps to see which section on website users are visiting most **Official Response from Lindsay Taylor:** > Hi Adil, Thank you so much for taking the time to share your honest feedback with us. Most importantly, we're sorry to hear that you've had a less than ideal experience with Mouseflow. Ensuring our customers can get the most out of our platform, is extremely important to us. We'll be reaching out to you shortly to provide additional support and information on how to analyze friction in your recordings. If you ever have any questions (or suggestions!) please don’t hesitate to reach out to us at support@mouseflow.com. We're always looking for ways to improve! Thank you again Adil! Best, ### 26. I find the heatmaps helpful for my shopify store... **Rating:** 4.5/5.0 stars **Reviewed by:** Lorna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Mouseflow?** I like best on Mouseflow that I can see where new customers are stop when they come to either my landing page or my Shopify store. **What do you dislike about Mouseflow?** Starting out, I found Mouseflow a little tricky to navigate to find the correct variant to see the heatmap(I've been trying different variants for landing pages). **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow lets me see in real time what customers are doing when they stop on my landing page or on my Shopify store. **Official Response from Eddie Casado:** > Hello Lorna, Thank you for taking the time to review us. You are on a great path. I'm sure you'll get amazing insights to improve your store and offer a top-notch experience for your shoppers. Are you using any A/B testing tools? We integrate with almost all tools in the market. Enabling it is easy and would absolutely help you with what you are describing as we automatically grab variants and make them available in Mouseflow. Shall we look into this together? Please fire up a chat inside the app and let our customer support team know so that they can walk you through the steps to enable the integration. Talk soon! ### 27. Watching users navigate our site is fascinating and provides so much UX insight. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian H. | Chief Marketing & Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2023 **What do you like best about Mouseflow?** Mousflow is pretty easy to get started with and integrating it into our site was a breeze. It has been so interesting watching users navigate our site, see their behavior and understand exactly what is people are experiencing on the site. I sat and watched user videos for hours. **What do you dislike about Mouseflow?** I am having trouble understanding exaclty how the friction score is calculated and how to turn that information into actions to take within our website design. **What problems is Mouseflow solving and how is that benefiting you?** We are using Mouseflow to better understand our user behavior, trying to learn what is actually important to our users, and determine what changes we need to make to create a better experience for our customers. **Official Response from Eddie Casado:** > Hello Christian, Thank you for sharing your feedback and review with us. Please check out the link "See how Mouseflow improved" for a breakdown of how our Friction Score is calculated. You will find the values for each Friction Event and how it contributes to the score. Please do not hesitate to reach out to us in case you have additional questions. See you around! ### 28. First use of heatmap tool with Mouseflow **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mouseflow?** Much more than a heat map, Mouseflow offers various attractive solutions available in very affordable plans. **What do you dislike about Mouseflow?** The monitoring of the heat map is not very common in cases where there are various changes on the screen according to user interaction. The "Live" option leads to the system and requires the execution of a sequence of steps, assuming user usage. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is assisting in the digital product management initiative by contributing usage data to understand user behavior. **Official Response from Eddie Casado:** > Hello Ferdinand, Thank you for sharing your feedback and rating with us. If you are constantly making changes to your pages' CSS, we may need to refresh the file in order for you to visualize the page correctly. Assuming this is what's happening, our support team can absolutely help in getting you the correct experience. Could you please reach out to our support team for additional help? ### 29. Good performance; Valuable insights; Variety of analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Mouseflow?** A wide variety of ways we can gather information from the user's navigation on the site, from seeing how they navigate to interacting with the user. This brings valuable analyses. **What do you dislike about Mouseflow?** The price of credits. Since it is done per session, a site with a lot of traffic will be very expensive to record. **What problems is Mouseflow solving and how is that benefiting you?** We had difficulty resolving a question about how the user navigated a certain part, but with the mouseflow recording, we got that answer. **Official Response from Lindsay Taylor:** > Hi There, Thank you so much for your review of Mouseflow! 🎉 We're so happy to hear that our tools could help answer some crucial user behavior questions for you on your site. We can certainly understand how that can bring a lot of value to you and your team. 😊 Please don't hesitate to reach out to our Support team again if you ever have any questions (or suggestions!) Thank you again for taking the time to share your feedback with us! ### 30. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Dimitri S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Mouseflow?** I like that I have every single recording especially in combination with the the feedbacks we receive. **What do you dislike about Mouseflow?** The quality of the review widgets still needs improvement in terms of flexibility and design options. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow makes it really easy to understand how users interact with our website. **Official Response from Eddie Casado:** > Hello Dimitri, Thank you very much for sharing your feedback and review. Maybe you caught the news, but ICYMI we released a new version of our one-page feedback survey tool! Some of the new features include: - Duplicate surveys in one click - Upgraded skip logic for complex survey design - New question types - Trigger surveys based on UTM parameters - Improved user experience and visualizations and much more! We are thrilled for the release, so we hope you get a chance to take it for a spin. Let us know if you have any questions. We'll be happy to help! ### 31. The recordings and analytics provide good info on how visitors interact with our ecommerce site **Rating:** 5.0/5.0 stars **Reviewed by:** Greg T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Mouseflow?** The ability to see how visitors view our content and move through the links helps us understand what content is valuable and what we may trim **What do you dislike about Mouseflow?** It would be great to use the column headers in Recording to sort by the headers, like Referrer and Entry Page **What problems is Mouseflow solving and how is that benefiting you?** Watching customer activity while visiting helps us understand what people like and don't like in our content **Official Response from Eddie Casado:** > Hi Greg, Thanks for sharing your review and feedback with us. It sounds like you are having a good time with Mouseflow using it as an expert! Kudos! Make sure you check out our attention heatmaps to get even more details as to what calls out the attention of your visitors. We are working on a solution to make what you are suggesting possible, but in the meantime you can use the search bar available in the recording list to filter for specific referrers, or use the 'entry page' filter to select those you'd like to dive deeper into. Please let us know if we can assist you in any way. See you around! ### 32. Use Mouseflow if you want real customer insight on the effectiveness of your landing pages. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2020 **What do you like best about Mouseflow?** The Scroll heatmaps provided precise data on where your landing page messages are connecting with page visitors and where they are disconnecting. **What do you dislike about Mouseflow?** The Phone heatmaps don't provide a scrolling abandonment readout like the Desktop and Tablet pages. **What problems is Mouseflow solving and how is that benefiting you?** I'm continuing to optimize my landing pages to improve conversions and Mouseflow helps to pinpoint where the opportunities or issues are. **Official Response from Eddie Casado:** > Hello Michael, Thank you very much for reviewing Mouseflow and sharing your experience with the G2 community. We look forward to providing more insights for your site ;). See you around! ### 33. Nice experience with MouseFlow **Rating:** 4.0/5.0 stars **Reviewed by:** Andoni G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Mouseflow?** Smooth installation, great reporting, helpfull insights. Also a nice support, so that's a good thing. **What do you dislike about Mouseflow?** Might be the UX but it's not a real big deal to be honest. Could be more design. **What problems is Mouseflow solving and how is that benefiting you?** Finding the good insight about our customers. **Official Response from Eddie Casado:** > Hi Andoni, Thank you very much for sharing your experience with us. We are making constant improvements to our product, so we hope you stick around to experience some of the exciting stuff we are working on :). If you have any specific pains, we would love to hear you out. Perhaps you can fire up a chat inside the app and share your feedback? We look forward to your message. ### 34. Effortless set up. Great support. Compliant with current laws and regulations **Rating:** 5.0/5.0 stars **Reviewed by:** Marina M. | E-com Marketing Manager / Product Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Mouseflow?** What I like the most about Mouseflow is how easy it is to get to the data that matters. Their filters are superb, and with their no-code tag picker it is incredibly convenient to tag elements on the fly without involving development which saves tons of time and resources. I also love the fact that for enterprises they have legal counsel and dedicated support and success teams to make sure everything is running smoothly and that we are achieving our goals. Their Friction Score feature is also very effective at indicating where you should spend time optimizing. **What do you dislike about Mouseflow?** I wish they had more ways to visualize the data. The dashboards are great, but I wish I could add more details to them. **What problems is Mouseflow solving and how is that benefiting you?** One of our main challenges was data discrepancy and getting false positives. With Mouseflow we managed to get the evidence and the truth we needed to optimize with more confidence. Ever since we started using Mouseflow, we have become more efficient and autonomous. The whole company has access to the same data with different access levels when needed, so we are more aligned when it comes to KPIs **Official Response from Eddie Casado:** > Hello Marina, Thank you very much for taking the time to support us with your stellar review. One of our projects for the year is to improve our visualization in the app, and we are sure you are going to love it. Please let us know if we can help you in any way in the meantime. Perhaps you could beta test what's coming? ;) ### 35. Mouseflow is a key component of my funnel **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Mouseflow?** MF is essential in optimizing my funnels' landing and sales pages. I focus on the heatmap function in MF but will often check full recordings as well. **What do you dislike about Mouseflow?** Occasionally, MF does not show my landing page exactly as it renders on a phone. **What problems is Mouseflow solving and how is that benefiting you?** The heatmaps show me exactly where on my landing pages I lose customers. This info allows me to optimize the page over time until there is no friction. **Official Response from Eddie Casado:** > Hello Tyler, Thank you for your review and feedback. You are already ahead of your competition by leveraging behavioral data into your operation. What you are describing is potentially solvable. It happens when new CSS is pushed and we may need to adjust our records to display everything properly. Could you please reach out to our support team so that they can look into this? I'll let them know so that they can expect your message. Talk soon! ### 36. It changed the way i do business **Rating:** 5.0/5.0 stars **Reviewed by:** Dammy A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2023 **What do you like best about Mouseflow?** Before I knew about Mounseflow, I was kind of scared to run ads because I didn't know how to make the best of every click. Now, I can see what each and every visitor does on my website and it's like looking into my customer's mind. Thanks to Mouseflow for turning me into professor x **What do you dislike about Mouseflow?** Some clicks don't show up as recordings. It might be because they visitor was on the page for an extremele short period of time. I would like to see those too, or at least see where those visitors came from. **What problems is Mouseflow solving and how is that benefiting you?** Improving conversions on my website by improving user experience. **Official Response from Eddie Casado:** > Hi Dammy, We are glad our experiment turned out ok and you are enjoying your superpowers. Hope that the only side effects you experience are tons of conversions! To your point, those recordings that don't make it to Mouseflow are exactly the insights you need to understand the ROI of your channels. If you see that a channel sells you x amount of clicks, yet only a handful actually experience your website, then you can adjust your targeting to improve the ratio of click-to-landing-page-engagement. We look forward to having you around, Professor X. ### 37. Great Tool for helping figure out customer interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Mouseflow?** Great live chat team & very fast responses! Also easy set up with alot of easily readable content. The software itself is amazing i had the free trial for 3 days before signing upto the paid version It has already helped me see where i am losing customers **What do you dislike about Mouseflow?** All good so far, i dont have any bad words to say. **What problems is Mouseflow solving and how is that benefiting you?** Drop off at checkout **Official Response from Eddie Casado:** > Hi Curtis, Thanks a lot for sharing your review and feedback with us. We take a lot of pride in having a very committed support and success team. It is key to our growth and our success! Thank you very much for the compliments. We look forward to having you aboard. If you require assistance, you know where to find us :) See you around! ### 38. Mouseflow has quickly become an integral part of our reporting. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth Anne W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Mouseflow?** Seeing the actual cutomer journey is unbeliveable. **What do you dislike about Mouseflow?** Haven't come across any dislikes as of yet. Keep up the good work. **What problems is Mouseflow solving and how is that benefiting you?** realtime user flow **Official Response from Lindsay Taylor:** > Hi Beth Anne, Thank you so much for the wonderful review! We're ecstatic to hear how much you're enjoying seeing your customer journey in real time—that's exactly what we aim for! 😉 Don't hesitate to reach out to our stellar Support team if you ever run into any questions or issues. Have a great rest of your day! ✨ ### 39. Start to know what happen in your website **Rating:** 5.0/5.0 stars **Reviewed by:** Musictogo M. | Supporto clienti, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Mouseflow?** To know from where the user are coming from To know where users cliks and start to learn how they think when they are on your website To create funnel **What do you dislike about Mouseflow?** To create funnel clicking from the webpages and not from link **What problems is Mouseflow solving and how is that benefiting you?** If there is any issues To see how many people are coming to visit To see from where users are coming from. **Official Response from Eddie Casado:** > One order of Musictogo, please! Thank you very much for taking the time to review us. Sounds like you have a sound plan to reap the benefits from Mouseflow. Creating funnels based on click activity is a feature currently in the works. Make sure you sign up to our Insights Cave newsletter and follow us on LinkedIn to stay in the loop with our announcements. See you around! ### 40. Great product for tracking users and detecting issues **Rating:** 4.5/5.0 stars **Reviewed by:** Riley D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Mouseflow?** Ability to grab most of the data from the user. Other programs may drop out during the customer journey. Simple to create funnels. **What do you dislike about Mouseflow?** The user interface looks outdated. Funnels need a bit more logic to drill down on behaviours. **What problems is Mouseflow solving and how is that benefiting you?** We are trying to increase our companies conversion percentage. It is also helping us figure out how our clients are reaching products and any frustrations along the way. **Official Response from Eddie Casado:** > Hi Riley, Thank you very much for taking the time to review us. We've always preached that in order to truly understand your users, you need to be able to track them all, not just a fraction of them. This gives you full visibility of the funnel like you rightfully point out. Some big things are coming soon 😉. Stay tuned and your wish may come true! ### 41. Mouseflow helps me see what the customers are doing on my funnel **Rating:** 4.5/5.0 stars **Reviewed by:** Grace C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Mouseflow?** You can see what someone is looking at on their screen, how they navigate through your funnel, how long they stay, where they drop off **What do you dislike about Mouseflow?** Nothing really that I dislike about it. Maybe if it gives the date and time instead of how many hours ago it would be better. **What problems is Mouseflow solving and how is that benefiting you?** It helps me to see where customers drop off. I can also see which format (mobile or desktop) has more sales, which helps me tweak the page design. It also shows me if the customers are coming from my FB ads or organically from my website. **Official Response from Eddie Casado:** > Hello Grace, Thank you very much for taking the time to review us. I've passed along your feedback to product as we continue working on improving our data visualization options. See you around! ### 42. Finally getting valuable insights I can understand **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Mouseflow?** I like being able to see how users move through and interact with my site. I have been able to identify and fix problems very quickly based on the information I received from Mouseflow. I love the interface, and I love that it gives me information I can understand. I have tried to use Google Analytics in the past, but it was too confusing and not helpful at all. **What do you dislike about Mouseflow?** It is very annoying that every click within the Mouseflow site seems to open a new tab. And I also didn't know about shutting off the bots setting, so early on my credits were used up by a bot crawl. Other than that, I think this platform is great! **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is helping me see how my site is being used and where my customers might be getting stuck. It has been helping me convert more users into customers, because I am able to quickly identify and fix where the user gets stuck in the buying process. **Official Response from Eddie Casado:** > Hi Lisa, Thank you for sharing your review and a bit about your experience with us. We are making constant improvements to our UX, and we hope you get to experience more and more of these as times go by. If at any point your require further assistance, please do not hesitate to reach out to us. See you around! ### 43. Mouseflow is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Mouseflow?** Mouseflow enables me to see where my direct contact emails are failing so I can fix them to be more effective. **What do you dislike about Mouseflow?** The setup process can be a bit daunting. But once you have the correct script, everything falls into place. **What problems is Mouseflow solving and how is that benefiting you?** I've sent thousands of emails which consistently did not convert to sales. Mouseflow shows me where I'm not reaching my audience. **Official Response from Eddie Casado:** > Hi Jeff, Thank you for sharing your review and feedback with us. Keep up the good work. You are on the right path! Using Mouseflow for that case specifically can be game changing as you rightfully put it. Sometimes depending on the website structure some customers may require additional help to track their website. Rest assured, our support team is on call to help hash this out and get you flowing quickly. If you run into any additional issues, please do not hesitate to contact us again. See you around! ### 44. Very easy to implement and handle from the beginning. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Mouseflow?** What I like most is the timely availability of the recordings and the clear data. Everything works intuitively and self-explanatory, all important data are immediately at a glance. **What do you dislike about Mouseflow?** So far, I have not noticed any negative things. I am satisfied all around. Mouseflow is one of the first tools I start in the morning and update regularly. Coudn't be more happier. **What problems is Mouseflow solving and how is that benefiting you?** Thanks to Mouseflow, I can see how to make my website user-friendly. I can see which areas of my homepage the visitors find interesting and which ones are rather ignored. This allows me to optimize my website. **Official Response from Eddie Casado:** > Hi Chris, Thanks for reviewing us! Morning brew + Mouseflow = The winning combo! We appreciate you feedback on how easy it is to work with Mouseflow and how satisfied you are with our data visualization. With so little time during the day, it is crucial to get what you need quickly :) See you around! ### 45. Excelent customer service, great insight and a very user friendly interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Emma D. | Senior User Experience Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Mouseflow?** The forms function is fairly unique. We're currently doing a forms sprint and it has proved invaluable to measure our ongoing KPI's. It is also incredibly useful to see drop outs at each stage of interaction. **What do you dislike about Mouseflow?** The platform could benefit from more powerful survey feedback analytics tools. I have to download the data and use google data studio for proper analysis and data visualisation. **What problems is Mouseflow solving and how is that benefiting you?** It is helping me support the whole organisation to understand how users use their content to access help and support. The interface is so good for read-only users, people who have never used analytics before have begun relying on them. **Official Response from Eddie Casado:** > Hello Emma, Thank you for your review and support. Funnels and Form Analytics are quite insightful to help you understand why people are dropping from your journey. Have you tried adding a layer of Friction Score to get to your visitors' challenges faster? We are working on something very exciting that I am sure will satisfy your dislikes ;) Stay tuned! ### 46. Great help for your web project **Rating:** 5.0/5.0 stars **Reviewed by:** d p. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Mouseflow?** Really like interface and possibility to view even JS errors which occured during recording session. There are even heatmaps to show you density of clicks on webpage area. Highly recommended! **What do you dislike about Mouseflow?** I haven't found anything I don't like about Mouseflow **What problems is Mouseflow solving and how is that benefiting you?** View users inputs and behaviour on website, so we could update UI to be more useful and easier to use. ### 47. Mouseflow: An excellent tool for practical UX Research **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2023 **What do you like best about Mouseflow?** My favorite thing about Mouseflow has to be the ability to go through so many helpful filters. With the recordings preselected, this allows for an easy workflow in regards to going through. **What do you dislike about Mouseflow?** Something that I dislike about Mouseflow is that it at times will flag things in a slightly incorrect manner, which unfortunately does slow done the user research slightly. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow allows us to go through and conduct excellent user research, seeing how consumers engage with our product and how we can make their experience better. **Official Response from Eddie Casado:** > Hi there, Thank you for sharing your review and feedback. We are happy to read that you reaping the benefits of filtering your data anyway you need. We'd love to hear more about your experiences with our automatic tagging. Bear in mind that in some cases, some behaviors may be common or familiar to you, but our system identifies them automatically as something to look out for. Either way, please reach out to our award-winning support so that they can look into these situations and provide you with a custom solution for your needs. We look forward to your message! ### 48. Mouseflow is essential for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Eric P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Mouseflow?** It allows us to get very granular in our revisions for landing pages **What do you dislike about Mouseflow?** Nothing. It really does provide exactly the kind of data we need. **What problems is Mouseflow solving and how is that benefiting you?** It really does help us figure out which parts of the landing pages need to be revised and why. Without it we'd be spending way more dollars on marketing needlessly day to day. **Official Response from Eddie Casado:** > Hi Eric, Thank you very much for your review and feedback. We are happy to be empowering you to make confident decisions! See you around. ### 49. Perfect user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Joe F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Mouseflow?** The userinterface is amazing! After using it for 10 minutes I managed to find everything I needed. **What do you dislike about Mouseflow?** Nothing that I couls complain about other then not many users on the free one to fully test it. **What problems is Mouseflow solving and how is that benefiting you?** Where users get stuck on our website so that we can solve the issue **Official Response from Eddie Casado:** > Hi Joe, Thank you for the compliments. Our UX team got a boost of confidence after reading this! Please let us know if you run into any issues. We'd be happy to help! Make sure you follow us on LinkedIn, and subscribe to our Insights Cave newsletter to level-up your skills with the latest. See you around! ### 50. Incredibly insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Mouseflow?** Mouseflow gives you direct insight into the user experience and what aspects of your site you could improve on. I can't think of anything more insightful for the money. **What do you dislike about Mouseflow?** Haven't run across any downsides yet, but it would be nice if you had the ability to save a small number of recordings past the expiration window (i.e., material sessions that could be useful to revisit for future development or customer service improvements). **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow is helping us improve our customer journey and get in front of potential issues before they affect multiple visitors. **Official Response from Salma Hussien:** > Hey there, Thanks a lot for your feedback! We're happy to hear that you're finding Mouseflow insightful and valuable in understanding the user experience and identifying areas for improvement. 🚀 We appreciate your feedback about saving recordings past the expiration window. You can always download any recording that you may need in the future and you can check our pricing page to compare different plans and their storage period. If you have any questions regarding these two solutions then please reach out to our amazing Support team, we're all happy to help! 🤩 Thanks a bunch for taking the time to share your experience. Cheers! ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+08%3A09%3A35+-0500&secure%5Bsession_id%5D=afb88726-aeba-42e3-b5fb-c7d0e30f0c4d&secure%5Btoken%5D=5f0e59f52a01bb0f265c278fe058e9726a3f1f47597a5a453f7b2f7fb3ba962d&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)