# Mouseflow vs Smartlook Comparison

---
## Frequently Asked Questions

### What is the difference between Smartlook vs Mouseflow?

Smartlook and Mouseflow are both highly rated Session Replay tools, but Smartlook stands out for its customizable dashboards and analytics, while Mouseflow is favored for its ease of use and heatmaps.

| [Smartlook](https://www.g2.com/products/smartlook/reviews) | [Mouseflow](https://www.g2.com/products/mouseflow/reviews) |
| --- | --- |
| 4.6/5 (874 reviews) | 4.6/5 (690 reviews) |
| Small-Business | Small-Business |
| 9.1 | 9.0 |
| 8.8 | 9.0 |
| Customizable dashboards and analytics | Ease of use and heatmaps |



### How do the pricing models of Smartlook and Mouseflow compare?

Smartlook and Mouseflow are rated at parity for value, with both products receiving similar satisfaction scores on price and cost-related dimensions.

- **Smartlook:** In recent reviews, Smartlook is described as affordable and a good value for the feature set, with several reviewers highlighting its usefulness for trials and small projects.
- **Mouseflow:** Mouseflow is noted for being reasonably priced by many reviewers, but some mention that its pricing can scale up quickly for high-traffic sites and that it is expensive compared to free competitors.
- **Switching reasons:** Reviewers have switched from Smartlook to Microsoft Clarity due to price concerns and from Mouseflow to other platforms for more flexible pricing or free plans.



### What are the best alternatives to Smartlook and Mouseflow?

The top three alternatives to Smartlook and Mouseflow are Glassbox, Fullstory, and Contentsquare.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Smartlook](https://www.g2.com/products/smartlook/reviews) | 4.6/5 (874 reviews) | Small-Business | Affordable for trials and small projects | Customizable dashboards and analytics |
| [Mouseflow](https://www.g2.com/products/mouseflow/reviews) | 4.6/5 (690 reviews) | Small-Business | Reasonably priced, but can scale up quickly | Ease of use and heatmaps |
| [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5 (809 reviews) | Enterprise | — | — |
| [Fullstory](https://www.g2.com/products/fullstory/reviews) | 4.5/5 (1052 reviews) | Mid-Market | — | — |
| [Contentsquare](https://www.g2.com/products/contentsquare/reviews) | 4.6/5 (640 reviews) | Enterprise | — | — |



### Which Session Replay features should I prioritize when comparing Smartlook and Mouseflow?

Buyers should prioritize Session Replay, Heatmaps, Analytics & Reporting, Integrations, and Dashboard Customization when comparing Smartlook and Mouseflow.

- **Session Replay:** Mouseflow has 23 all-time mentions for Session Replay, while Smartlook is frequently cited for its session recording and replay capabilities in recent reviews.
- **Heatmaps:** Mouseflow is mentioned in 26 reviews for Heatmaps, with reviewers highlighting its clarity and usefulness; Smartlook is also cited for heatmaps but with fewer all-time mentions.
- **Analytics & Reporting:** Smartlook is noted for customizable dashboards and analytics (2 all-time mentions), while Mouseflow is praised for actionable insights (31 all-time mentions).
- **Integrations:** Mouseflow is cited in 12 reviews for integrations, especially with Google Analytics; Smartlook reviewers mention integration capabilities but with fewer all-time mentions.
- **Dashboard Customization:** Smartlook is specifically mentioned for dashboard customization and usability (1 all-time mention each), which is less frequently cited for Mouseflow.



### What are the pros and cons of Smartlook vs Mouseflow?

Smartlook's headline strength is customizable analytics, while Mouseflow's is ease of use and actionable heatmaps.

- **Smartlook strengths:** Customizable dashboards and analytics (2 all-time mentions), affordable for trials and small projects, strong visual analytics, and easy setup (1 all-time mention).
- **Smartlook trade-offs:** Reviewers note a cluttered interface, occasional complexity, dashboard issues, limited data retention, and a learning curve for new users.
- **Mouseflow strengths:** Ease of use (44 all-time mentions), actionable insights (31), heatmaps (26), session replay (23), easy setup (22), and helpful support (20).
- **Mouseflow trade-offs:** Reviewers mention missing features (13 all-time mentions), limitations (12), pricing that can scale up quickly, and some dashboard or filtering complexity for large data volumes.



### Is Smartlook or Mouseflow better for small businesses?

Smartlook and Mouseflow are both primarily used by small businesses, but Mouseflow receives more consistent praise for ease of use and setup among small-business reviewers.

- **Smartlook:** Largest segment is Small-Business; reviewers highlight its value for small projects and trials, but some mention a learning curve and occasional complexity.
- **Mouseflow:** Largest segment is Small-Business; reviewers consistently praise its intuitive interface, easy setup, and actionable insights for small teams.



### Which Session Replay platform has better integrations?

Mouseflow is favored for integrations, especially with Google Analytics, according to reviewer sentiment and mention counts.

- **Smartlook:** Reviewers mention integration capabilities with website builders and e-commerce platforms, but with fewer all-time mentions and no specific third-party tool cited above the publish floor.
- **Mouseflow:** Google Analytics is cited in 31 reviews as an integration, with 12 all-time mentions for integrations overall.



### How do Smartlook and Mouseflow compare on customer support?

Mouseflow and Smartlook are rated at parity for Quality of Support, with Mouseflow scoring 9.0 and Smartlook 8.8, a difference below the materiality threshold.

- **Smartlook:** Reviewers describe support as attentive and helpful, with several citing responsive assistance and onboarding help.
- **Mouseflow:** Reviewers highlight helpful and responsive support, with many noting quick responses and knowledgeable assistance.



### Which is easier to implement, Smartlook or Mouseflow?

Smartlook and Mouseflow are rated at parity for Ease of Setup, with scores of 9.1 and 9.0 respectively, indicating both are easy to implement.

- **Smartlook:** Reviewers describe setup as simple and accessible, with many noting that implementation does not require specialized technical knowledge.
- **Mouseflow:** Reviewers consistently praise Mouseflow for its straightforward and uncomplicated setup, with several noting that it is easy to integrate and quick to get started.



### Which product has better Sessions?

Mouseflow is more frequently cited for Sessions, with 23 all-time mentions for Session Replay and 16 for Session Recordings, compared to fewer mentions for Smartlook.

- **Smartlook:** Reviewers highlight session recording and replay as a core feature, with frequent praise for its ability to visualize user journeys and identify issues.
- **Mouseflow:** Session Replay is mentioned in 23 reviews and Session Recordings in 16, with reviewers emphasizing the clarity, depth, and actionable insights provided by these features.



| | Mouseflow | Smartlook | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 691 | 874 | 
| **Largest Market Segment** | Small-Business (67.9% of reviews) | Small-Business (85.4% of reviews) | 
| **Entry Level Price** | Free 500 Sessions Per Month | $0.00 | 

---
## Top Pros & Cons

### Mouseflow

Pros:
- Ease of Use (44 reviews)
- Insights (31 reviews)

Cons:
- Missing Features (13 reviews)
- Limitations (12 reviews)

### Smartlook

Pros:
- Analytics (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Cluttered Interface (1 reviews)
- Complex Features (1 reviews)

---
## Ratings Comparison
| Rating | Mouseflow | Smartlook | 
|---|---|---|
  | **Meets Requirements** | 8.8 (517 reviews) | 8.9 (657 reviews) | 
  | **Ease of Use** | 8.8 (526 reviews) | 8.9 (663 reviews) | 
  | **Ease of Setup** | 9.0 (342 reviews) | 9.1 (460 reviews) | 
  | **Ease of Admin** | 9.0 (283 reviews) | 9.1 (451 reviews) | 
  | **Quality of Support** | 9.0 (408 reviews) | 8.8 (471 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (254 reviews) | 9.0 (385 reviews) | 
  | **Product Direction (% positive)** | 8.6 (469 reviews) | 9.0 (621 reviews) | 

---
## Pricing

### Mouseflow

#### Entry-Level Pricing

Plan: Free Forever

Price: Free 500 Sessions Per Month

Description: Start spotting friction and drop-offs on limited traffic.

Key Features:
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention

[Browse all 5 editions](https://www.g2.com/products/mouseflow/pricing)

#### Free Trial

Yes

### Smartlook

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For small projects

Key Features:
- 3000 sessions per month 
- 1 month data history
- 10 events definitions

[Browse all 3 editions](https://www.g2.com/products/smartlook/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 7.9/10 | 215 |
| **Smartlook** | 8.5/10 | 475 |

#### Metrics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.5 (169 reviews) | 8.8 (157 reviews) | 
| **Engagement** | 8.4 (169 reviews) | 8.7 (78 reviews) | 
| **Entry and Exit Pages** | 8.4 (179 reviews) | 8.5 (153 reviews) | 
| **Standard Event Tracking** | 8.4 (171 reviews) | 8.6 (149 reviews) | 
| **Custom Event Tracking** | 7.9 (157 reviews) | 8.6 (130 reviews) | 
| **Retention** | 7.8 (144 reviews) | 8.2 (65 reviews) | 
| **Return** | 7.7 (144 reviews) | 8.4 (68 reviews) | 
| **Conversions** | 8.2 (159 reviews) | 8.6 (126 reviews) | 
| **Funnels** | 7.9 (159 reviews) | 8.7 (126 reviews) | 

#### Reporting

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Real-Time Reporting** | Feature Not Available | 8.8 (149 reviews) | 
| **Trending** | 7.7 (147 reviews) | 8.5 (63 reviews) | 
| **Retroactive Reporting** | Feature Not Available | 8.6 (121 reviews) | 
| **Segmentation** | 7.5 (146 reviews) | 8.6 (117 reviews) | 
| **Mobile Reporting** | 7.7 (154 reviews) | 8.3 (108 reviews) | 
| **Unification Across Devices** | 7.7 (141 reviews) | 7.8 (18 reviews) | 
| **Custom Reports and Dashboards** | 8.0 (157 reviews) | 8.7 (119 reviews) | 

#### Other

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **User Data** | Feature Not Available | 8.7 (135 reviews) | 
| **Site Search Reporting** | Feature Not Available | 8.6 (109 reviews) | 
| **Campaign Tracking** | 7.7 (136 reviews) | 8.5 (91 reviews) | 
| **E-Commerce** | Feature Not Available | 8.4 (90 reviews) | 
| **Promotional Messages** | 7.0 (123 reviews) | Feature Not Available | 
| **Administration Alerts** | Feature Not Available | 8.3 (91 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **API / Integrations** | 7.5 (116 reviews) | 8.4 (208 reviews) | 
| **QA Testing** | 7.6 (118 reviews) | 8.6 (100 reviews) | 
| **Performance and Reliability** | 8.1 (145 reviews) | 8.8 (316 reviews) | 
| **User, Role, and Access Management** | 8.3 (137 reviews) | Feature Not Available | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | N/A | N/A |
| **Smartlook** | 8.5/10 | 90 |

#### User Identification

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Demographics** | Not enough data | Feature Not Available | 
| **User Segmentation** | Not enough data | 8.4 (59 reviews) | 
| **Geolocation** | Not enough data | 8.7 (64 reviews) | 
| **Predictive Analytics** | Not enough data | Not enough data | 

#### Tracking & Reporting

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Custom Event Tracking** | Not enough data | 8.3 (64 reviews) | 
| **Real-Time Insights** | Not enough data | 8.6 (69 reviews) | 
| **Attribution** | Not enough data | 8.5 (60 reviews) | 
| **Activity Dashboard** | Not enough data | 8.6 (77 reviews) | 
| **User Path Tracking** | Not enough data | 8.9 (72 reviews) | 
| **User Activity History** | Not enough data | 8.7 (74 reviews) | 
| **Multi-Channel Attribution** | Not enough data | Not enough data | 
| **In-App Events Tracking** | Not enough data | Not enough data | 

#### Metrics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Engagement** | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | 8.5 (28 reviews) | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Uninstall Tracking** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Revenue Tracking** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Push Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **For Marketers** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Cohort Analysis** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 7.8/10 | 260 |
| **Smartlook** | 8.5/10 | 253 |

#### User Behavior

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Click Tracking** | 8.7 (234 reviews) ✓ Verified | 9.1 (221 reviews) ✓ Verified | 
| **Mouse Movement ** | 8.7 (232 reviews) ✓ Verified | 8.9 (205 reviews) ✓ Verified | 
| **Frustration Tracking** | 8.0 (218 reviews) ✓ Verified | 8.4 (166 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Error and Bug Tracking** | 7.7 (176 reviews) ✓ Verified | 8.4 (127 reviews) ✓ Verified | 
| **Split URL Testing** | 6.8 (139 reviews) ✓ Verified | 8.0 (86 reviews) ✓ Verified | 
| **Data Analysis** | 8.0 (185 reviews) ✓ Verified | 8.3 (124 reviews) ✓ Verified | 
| **Notes** | 7.4 (142 reviews) ✓ Verified | 8.3 (104 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **User Identification** | 7.9 (193 reviews) ✓ Verified | 8.4 (167 reviews) ✓ Verified | 
| **Search Box** | 7.8 (176 reviews) ✓ Verified | 8.4 (125 reviews) ✓ Verified | 

#### Agentic AI - Session Replay

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Cross-system Integration** | 7.4 (7 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 7.6/10 | 79 |
| **Smartlook** | 8.5/10 | 137 |

#### Product Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Account-Level Analytics** | 7.3 (60 reviews) | Feature Not Available | 
| **User-Level Analytics** | 7.9 (65 reviews) | 8.7 (109 reviews) | 
| **Segmentation** | 7.4 (64 reviews) | 8.5 (91 reviews) | 
| **Funnels** | 8.0 (67 reviews) | 8.7 (97 reviews) | 
| **Alerts** | 7.9 (53 reviews) | 8.4 (72 reviews) | 
| **Multi-Product Analytics** | 7.3 (54 reviews) | 8.1 (44 reviews) | 
| **User Scoring** | 7.7 (52 reviews) | Feature Not Available | 
| **Integrations** | 7.3 (55 reviews) | 8.9 (83 reviews) | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **Product Data Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Cohort Analysis** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Interactive Reports** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 7.7/10 | 105 |
| **Smartlook** | N/A | N/A |

#### Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Reports** | 8.3 (87 reviews) | Not enough data | 
| **Dashboard** | 8.4 (99 reviews) | Not enough data | 
| **Web Analytics** | 8.3 (88 reviews) | Not enough data | 
| **Campaign Tracking** | 7.8 (80 reviews) | Not enough data | 
| **Customer Demographics** | 7.8 (80 reviews) | Not enough data | 
| **Predictive Analytics** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Data Storage** | 7.8 (74 reviews) | Not enough data | 
| **A/B Testing** | 7.2 (75 reviews) | Not enough data | 
| **Integrations** | 7.6 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **AI Text Generation** | 6.5 (43 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 7.8/10 | 12 |
| **Smartlook** | N/A | N/A |

#### Platform Basics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Customizable Templates** | 7.6 (12 reviews) | Not enough data | 
| **Exporting** | 7.5 (12 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 7.7 (10 reviews) | Not enough data | 
| **Multiple Personas** | 7.7 (10 reviews) | Not enough data | 
| **Data Analytics ** | 7.8 (10 reviews) | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (5 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Map Creation** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Linking** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Attribution Modeling** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Map Sharing** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Customer Touchpoints** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Diagramming** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Storyboarding** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 7.8/10 | 25 |
| **Smartlook** | N/A | N/A |

#### Generative AI

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 6.7 (10 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Brand Design Consistency** | 7.6 (21 reviews) | Not enough data | 
| **Survey Deployment** | 7.6 (22 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (23 reviews) | Not enough data | 
| **Device Responsiveness** | 8.1 (23 reviews) | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Feedback Aggregation** | 7.9 (22 reviews) | Not enough data | 
| **Trigger Alerts** | 7.9 (21 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.7 (22 reviews) | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Security** | 8.7 (20 reviews) | Not enough data | 
| **System Monitoring** | Feature Not Available | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 8.2/10 | 278 |
| **Smartlook** | 8.7/10 | 355 |

#### Agentic AI - Heatmap Tools

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (6 reviews) | Not enough data | 
| **Decision Making** | 8.6 (6 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Analysis

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Conversion Opportunities** | 8.2 (226 reviews) | 8.6 (252 reviews) | 
| **Side-By-Side Analysis** | 8.0 (201 reviews) | 8.5 (229 reviews) | 
| **Mobile Device Analysis** | 8.3 (221 reviews) | 8.4 (220 reviews) | 
| **Data Quantification** | 8.2 (210 reviews) | 8.5 (207 reviews) | 
| **Webpage Element Analysis** | 8.4 (231 reviews) | 8.7 (140 reviews) | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Heat Maps** | 9.1 (261 reviews) | 8.7 (279 reviews) | 
| **Session Replays** | 8.9 (261 reviews) | 9.1 (312 reviews) | 
| **Monitoring** | 8.7 (240 reviews) | 9.0 (275 reviews) | 
| **Data Segmentation** | 8.1 (208 reviews) | 8.4 (223 reviews) | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Scroll Maps** | Not enough data | Not enough data | 
| **Geographic Maps** | Not enough data | Not enough data | 
| **Floor Plans & Maps** | Not enough data | Not enough data | 
| **Hover Maps** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Customer Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Image Overlay** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Embeddable Widget** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Hierarchical Mapping** | Not enough data | Not enough data | 
| **Radial Mapping** | Not enough data | Not enough data | 
| **For Science** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Form Analytics** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Element Analytics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Territorial Mapping** | Not enough data | Not enough data | 
| **Embeddable** | Not enough data | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | 7.8/10 | 100 |
| **Smartlook** | N/A | N/A |

#### Marketing Operations

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **ROI Tracking** | 6.9 (73 reviews) | Not enough data | 
| **Data Collection** | 8.0 (81 reviews) | Not enough data | 
| **Customer Insights** | 7.9 (82 reviews) | Not enough data | 
| **Multi-User Access** | 8.1 (77 reviews) | Not enough data | 
| **Spend Management** | 7.0 (69 reviews) | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Campaign Tracking** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Tag Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Click Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Campaign Activity

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Campaign Insights** | 7.8 (83 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.2 (93 reviews) | Not enough data | 
| **Campaign Stickiness** | 7.4 (76 reviews) | Not enough data | 
| **Multichannel Tracking** | 7.5 (76 reviews) | Not enough data | 
| **Brand Optimization** | 7.5 (74 reviews) | Not enough data | 
| **Predictive Analytics** | Feature Not Available | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Event Marketing** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Web Forms** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Campaign Scheduling** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Ad hoc Reporting** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Data Source Connectors** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Multi-Channel Attribution** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **Cohort Analysis** | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | N/A | N/A |
| **Smartlook** | 8.4/10 | 39 |

#### Metrics

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Engagement** | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | 8.5 (28 reviews) | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Uninstall Tracking** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Revenue Tracking** | Not enough data | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Mouseflow** | N/A | N/A |
| **Smartlook** | 9.0/10 | 61 |

#### Variation Testing

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **A/B Testing** | Not enough data | Feature Not Available | 
| **WYSIWYG Editor** | Not enough data | Feature Not Available | 
| **Conversion Goal** | Not enough data | Feature Not Available | 
| **Percentage of Traffic** | Not enough data | Feature Not Available | 
| **Confidence Level** | Not enough data | Feature Not Available | 
| **Multivariant Testing** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Segmentation** | Not enough data | 9.0 (29 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.9 (33 reviews) | 

#### Personalization

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **Standard Targeting** | Not enough data | 9.2 (28 reviews) | 
| **Custom Targeting** | Not enough data | 9.0 (28 reviews) | 
| **Data Segmentation** | Not enough data | 8.9 (30 reviews) | 

#### Administration

| Feature | Mouseflow | Smartlook | 
|---|---|---|
| **API / Integrations** | Not enough data | 8.9 (41 reviews) | 
| **QA Testing** | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | 8.9 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (4):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to Mouseflow (4):** [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping)

**Unique to Smartlook (2):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Mouseflow | Smartlook | 
|---|---|---|
| **Small-Business** | 67.9% | 85.4% | 
| **Mid-Market** | 22.7% | 12.1% | 
| **Enterprise** | 9.3% | 2.5% | 

### By Industry

#### Mouseflow

- **Marketing and Advertising:** 10.3%
- **Computer Software:** 7.4%
- **Retail:** 5.1%
- **Information Technology and Services:** 4.9%
- **Health, Wellness and Fitness:** 3.9%
- **Financial Services:** 3.5%
- **Apparel & Fashion:** 3.3%
- **Automotive:** 3.2%
- **Leisure, Travel & Tourism:** 2.9%
- **Entertainment:** 2.6%
- **Other:** 52.7%

#### Smartlook

- **Computer Software:** 10.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 7.9%
- **Retail:** 5.4%
- **Internet:** 4.9%
- **Financial Services:** 3.1%
- **Apparel & Fashion:** 3.0%
- **Consumer Goods:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 50.1%

---
## Alternatives

### Alternatives to Mouseflow

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1052 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (641 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (385 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2431 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Crazy Egg](https://www.g2.com/products/crazy-egg/reviews) — 4.2/5 stars (128 reviews)
- [Plerdy](https://www.g2.com/products/plerdy/reviews) — 4.7/5 stars (317 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (276 reviews)

### Alternatives to Smartlook

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1052 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (641 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2431 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [UXCam](https://www.g2.com/products/uxcam/reviews) — 4.6/5 stars (211 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1808 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (385 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2991 reviews)

---
## Top Discussions

### Mouseflow

- Title: [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) — 2 comments, 1 upvote
  > **Top comment:** "Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. "
- Title: [What is Mouseflow used for?](https://www.g2.com/discussions/mouseflow-what-is-mouseflow-used-for) — 1 comment
  > **Top comment:** "Mouseflow is a web analytics tool that is used for tracking and analyzing user behavior on the websites. It also provides insights into how visitors interact..."
- Title: [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) — 1 comment, 1 upvote
  > **Top comment:** "Hi George, 

Eddie here from Mouseflow.

Let me start off by saying that we appreciate having you around, and while you didn't choose to stay with us..."
- Title: [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) — 1 comment, 1 upvote
  > **Top comment:** "Hello Miguel,

We absolutely do! We have  3 types of partnership programs available: Certified partner, Agency partner and Affiliate partner.

You can..."
- Title: [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) — 1 comment, 1 upvote
  > **Top comment:** "Hi Donald,

Thanks so much for the great question. Our product team is always looking for the next big thing for us to work on and it just so happens we..."

### Smartlook

- Title: [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) — 2 comments, 1 upvote
  > **Top comment:** "Hi Enrico,

thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.

You can also open..."
- Title: [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at..."
- Title: [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and..."
- Title: [How do I turn off the black box masks over EditTextViews in Android](https://www.g2.com/discussions/30601-how-do-i-turn-off-the-black-box-masks-over-edittextviews-in-android) — 1 comment
  > **Top comment:** "Hi Pavel,
thanks for your question.
Note that EditText and WebView are blacklisted by default and can be removed using..."
- Title: [What integration does Smartlook currently offer that cannot be missing from the platform implementation?](https://www.g2.com/discussions/27734-what-integration-does-smartlook-currently-offer-that-cannot-be-missing-from-the-platform-implementation) — 1 comment
  > **Top comment:** "Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
Lukas"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mouseflow-vs-smartlook)