Khoros Care Reviews & Product Details

Analytics help us to understand the trend of customer inquiries and operation index Review collected by and hosted on G2.com.

Tagging inaccuracy especially language tagging, Khoros support should be more user friendly Review collected by and hosted on G2.com.

The user interface is very customer friendly. It's also really easy to adjust your search parameters and play with keywords on the fly. One of my favorite elements is the ability to run searches within a profile. The exportable reports make it easy to share information across the organization. Review collected by and hosted on G2.com.

The limited ability to go back in time. It makes it difficult to do year over year comparisons. It would be nice if the 9 month window could be expanded. Review collected by and hosted on G2.com.

Khoros is a such a great tool in merging and consolidating customer interactions from different social media channels.

Within the same Window, my agents are bale to respond to both Twitter, Instagram and Facebook posts without a hustle. Review collected by and hosted on G2.com.

I have not had any bad experience with Khoros so far. Happy user Review collected by and hosted on G2.com.

It is easy to use especially when responding to queries that come through via social media platforms like Facebook, twitter and Instagram. Review collected by and hosted on G2.com.

It requires logins and therefore cannot be used when one has no account with the soft ware. Review collected by and hosted on G2.com.

I really enjoyed the ease of use and the clear visuals of our market presence and engagement on social media. Review collected by and hosted on G2.com.

It was a bit pricy, though this is understandable as lithium is a premium service and has some very high profile clients. Review collected by and hosted on G2.com.

Lithium is ok in kind of moderation and the interface isn’t bad Review collected by and hosted on G2.com.

The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate Review collected by and hosted on G2.com.

There are so many options for data reporting making things incredibly easy to see trends and track agent performance. Review collected by and hosted on G2.com.

Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets. Review collected by and hosted on G2.com.

I like how easy it was to

Use but it could definitely run smoother. Review collected by and hosted on G2.com.

It runs a little slow but it definitely gets the job done. Review collected by and hosted on G2.com.

Being able to sort categories and refine searches. Review collected by and hosted on G2.com.

Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page. Review collected by and hosted on G2.com.

Helpful emails with tips/updates in social media management Review collected by and hosted on G2.com.

Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite. Review collected by and hosted on G2.com.

Lithium's ability to find, create and completely immerse you in the any social media platform. Making it easy to connect with customers and effectively track customer data to give you the leading edge on how to approach your next big business move. Review collected by and hosted on G2.com.

Visual representation of data could be easier to sort and file through. I find it a bit over whelming at times and would like a way to simple it to its most direct views. Review collected by and hosted on G2.com.

User Interface is very robust and is capable of handling large amount of content which comes in real-time. The best thing about Lithium is that it has the capability to filter out Facebook posts or Twitter tweets that one needs to respond to on priority basis which saves a lot of time. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It gets integrated with Salesforce, and therefore lets you see if the cases actually originate from product fans. Review collected by and hosted on G2.com.

it is not able to predict if someone is accessing it from a mobile device but it doesn’t specify whether it is a phone or a tablet. Review collected by and hosted on G2.com.

The software is interesting, it allows direct connection through social channels and action from the users feedback and ideas, The response and engagement on social networks can be vital for the business needs. Ideas crouwdsoursing and ideas can be achieve and shared together. Review collected by and hosted on G2.com.

I didnot come across any negative feedback and experiences while using this software. Review collected by and hosted on G2.com.

My customers are on social media sharing their experiences and I need to have the power to create a trusted connection with them. Lithium allows me to do that. Review collected by and hosted on G2.com.

It's difficult to use, too much tech speak. Review collected by and hosted on G2.com.

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every conversation we've ever handled going back to the start, all conversations have their unique identifier as a reference.

Integrations are currently available for Facebook, Twitter, Google+ and Radian6 with RSS available as well, API support is in the works to expand the range of services that can be integrated. Review collected by and hosted on G2.com.

The Analytics section is a bit lacking and makes it difficult to track a variety of analytical data paths. Publishing is not one of Lithium Social Web's strong points currently, it is limited to text, links and embedded images. Video currently isn't part of this and the content calendar for publishing can become a little cluttered. Geo-targeting is also a missing feature from the publish capability currently.

As mentioned previously Lithium Social Web is geared more towards Social Customer Support rather than Marketing. That said you can schedule content and build a basic content calendar targeting specific or multiple social accounts. Review collected by and hosted on G2.com.

Ease of use. Lithium is a great product because of its range of functionalities- from monitoring ongoing conversations to filtering through conversations online before jumping in. Review collected by and hosted on G2.com.

Not getting email reminders when I'm logged in Review collected by and hosted on G2.com.

I like how the tweets are more organized, which allows me to answer them based on time. I also like how I can mark any tweet with a particular status so I can manage them according to their content. Review collected by and hosted on G2.com.

It doesn't really allow me to do searches and explore other potential hash tags. Review collected by and hosted on G2.com.