# How can we improve the accuracy of AI call summaries?

AI has proven to be beneficial in minimizing manual tasks within contact center operations. However, I've noticed that it still struggles with comprehending technical conversations effectively. In my experience, the summaries generated by AI can sometimes overlook crucial troubleshooting details. This highlights the importance of human verification, particularly when it comes to communicating customer issues across different teams. Enhancing the contextual accuracy of AI tools would significantly increase their reliability and overall effectiveness.

##### Post Metadata
- Posted at: 5 days ago
- Author title: DevOps Engineer At Tech Mahindra
- Net upvotes: 1


## Comments
### Comment 1

Use less ai bro

##### Comment Metadata
- Posted at: 3 days ago
- Author title: Software Engineer at Ingram Micro




## Related Product
[RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

## Related Category
[Auto Dialer](https://www.g2.com/categories/auto-dialer)

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