# How are you handling BoldDesk knowledge base limits (no HTML or video uploads)?

I like BoldDesk for its support, ease of use, APIs, integrations, and frequent updates. The automation workflows help me apply different support levels to customers, and the omnichannel ticketing (email, forms, chat, WhatsApp, Instagram) plus SLA control and access blocking have been useful for managing internal vs external tickets. My main struggle is the knowledge base feature since it does not support HTML or video uploads, so I integrate with Wiki.js instead. How are others working around these KB limitations while keeping content easy to maintain?

##### Post Metadata
- Posted at: 3 days ago
- Author title: CEO
- Net upvotes: 1



## Related Product
[BoldDesk](https://www.g2.com/products/bolddesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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