Sprouts’ UI/UX is extremely clean and easy for our team to navigate. The case feature, in particular, has been very helpful, and the filtering system is excellent. Integrations with multiple platforms help us identify key issues early and monitor customer sentiment. Performance has been great, with little to no delays or downtime. Support and onboarding were top tier and helped ensure we maximize our ROI. While we don’t use all of the AI features, tools like AI translate are extremely useful for our global company. Review collected by and hosted on G2.com.
Sprouts’ note-taking system leaves a lot to be desired. Notes can be difficult to find—for example, you have to open the entire user tree to see active notes, or you have to use the Case system, which our team doesn’t use except for VIP users. Review collected by and hosted on G2.com.
Thank you for sharing such thoughtful feedback! We’re glad Sprout’s intuitive interface, filtering, integrations, and reliable performance help your team monitor sentiment and catch issues early. It’s great to hear onboarding, support, and AI Translate have added value for your global team. We appreciate your feedback about making notes easier to find and will share it with our product team.