I like eZCom Software EDI for its ease of use and responsive customer support. It's straightforward to navigate, making it easy to manage EDI transactions. I appreciate that retailer onboarding and setup are generally smooth and that the application simplifies complex EDI requirements. The customer service team has been very knowledgeable, responsive, and helpful whenever questions or issues arise, which helps us resolve problems quickly and maintain uninterrupted communication with our customers. eZCom also automates document processing, reduces manual entry, improves accuracy, and provides better visibility into orders, shipments, and invoices. It's a very reliable solution that saves time, improves operational efficiency, and helps us meet our customers' EDI compliance requirements. Review collected by and hosted on G2.com.

While eZCom works well overall, one customer requires additional manual processing and follow-up. It has to do with the mapping. More flexibility in transaction mapping and configuration options would help reduce the amount of time needed to manage exceptions. Overall, relatively minor concerns compared to the value the platform provides. Review collected by and hosted on G2.com.

I find eZCom Software EDI easy to use, helpful, and fast, and the customer service is very good. I appreciate its versatility and the many options for solving EDI problems. POs are easy to put together, I can easily enter labeling information, and automatic invoicing helps speed up sending invoices to vendors. The way I navigate the system has stayed consistent for years, so I know what to expect when running EDI for labels. Customer service also made setup extremely easy; the initial setup worked just fine, and I only had to do it once. I stuck with eZCom because of its reliability and the help from customer service, and it is the best system I know among the competitors. Review collected by and hosted on G2.com.

I don’t think eZCom Software EDI is as easy to use for every user as some other systems, and sometimes the options can feel a little hidden. Once I know the system, though, it works very well. Review collected by and hosted on G2.com.

I like eZCom Software EDI because it provides an easy-to-navigate platform that simplifies processing incoming orders, making it quick to do. It's user-friendly compared to other options, and I appreciate how easy everything is to use. I also really like that if there are problems, reaching a representative is quick and easy, and they always resolve issues quickly. The initial setup of the software was very easy too, which was a huge plus. Review collected by and hosted on G2.com.

I do not have any dislikes currently Review collected by and hosted on G2.com.

They’re very easy to get ahold of whenever we have questions or concerns. The team responds quickly and always seems happy to help. The system’s performance is top-notch, and it does everything we need it to do, even though the integration can be a bit complicated. Pricing felt fair and was in line with the other quotes we received. Review collected by and hosted on G2.com.

While most of the team was extremely easy to work with, we did experience some disconnect with certain team members at EzCom, which we felt impacted our initial setup. Review collected by and hosted on G2.com.

I find eZCom Software EDI's customer service to be the best part. They are quick to reply, diligent, and offer very easy solutions to complex problems. Also, the initial setup was quite simple. Review collected by and hosted on G2.com.

I find the software a little hard to use if I'm not familiar with it, so I think better onboarding features would help. I'd appreciate an entry video explaining all the different tools and their uses. Review collected by and hosted on G2.com.

Whenever I need assistance navigating the platform, their team is quick to respond. All my questions have been resolved promptly, usually within a short call. Their support is efficient, friendly, and highly professional. Review collected by and hosted on G2.com.

Overall, I’ve had a really positive experience so far, no downsides, always fast to respond and willing to help Review collected by and hosted on G2.com.

The customer service! I'm impressed by how quickly my calls are answered and how much patience they show me. I'm relatively new to this software, and the more I use it, the more intuitive it becomes. There has only been one time when the representative and I couldn't find a solution to my problem. He quickly set up a Zoom call with another representative to resolve it. Review collected by and hosted on G2.com.

My only suggestion would be a pop-up when unpacking. It would be helpful! I learned that if I unpack, then I'll lose the labels that I've already generated. If I have a new colleague working on printing labels, it would be great for eZCom to be my backup in warning the user not to unpack, or else they'll lose their already generated labels, which could have already been printed. Review collected by and hosted on G2.com.

What we like best is how easy the eZCom team is to work with. Their entire support team is U.S.-based, responsive, knowledgeable, and patient. Communication is always clear, and when an issue comes up, we can quickly reach someone who understands our business and helps us find a solution. Review collected by and hosted on G2.com.

The system is a littleThe system can feel a little outdated at first, but once we became familiar with it, it was easy to navigate and now works well for our team. Review collected by and hosted on G2.com.

I love that their techs are state-side so I can get answers and help in my time zone, the discovery call to implementation has been the least-stressful tech project ever. I've been tearing my hair out for years over old our old EDI provider and eZCom just walked right in, had us switched over in 48 hours, and we were trained the following week. Review collected by and hosted on G2.com.

Nothing comes to mind - seriously easy! Review collected by and hosted on G2.com.

Receiving, acknowledging orders, and billing our customers is such a breeze with EDI. I actually prefer receiving orders through EDI, manually entering the invoices on this platform is also very easy. I use this software for about 3-5 hours a day, 5 days a week. Customer service is always super helpful as well, we've integrated with Scheels, Ace, TrueValue, Do It Best, and Orgill. Review collected by and hosted on G2.com.

The only thing I "don't like" is not everyone uses it, it would be so nice and streamlined if that were the case! Review collected by and hosted on G2.com.