eZCom Software EDI Reviews & Product Details

eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency.

Seller

eZCom Software Inc.

Discussions

eZCom Software EDI Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Customer Service

Used by QuickBooks Workforce and 2 others

Beta

Pricing

Pricing provided by eZCom Software EDI.

Basic

$75.00

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eZCom Software EDI Integrations

(17)

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Genna L.

Business Administer

4/29/2026

"Reliable EDI Solution with Exceptional Customer Support"

5/5

What do you like best about eZCom Software EDI?

I appreciate that eZCom Software EDI has solved all of my problems that I have come to them with. They are very available and I find myself using it for multiple hours a day. The report tools are a big part of what I use, along with the inventory features. They're all very helpful in keeping organization of our orders. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I have no complains about eZCom Software EDI. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Genna and thank you for your thoughtful review!

We're delighted to hear that eZCom has become an important part of your daily workflow and that our reporting and inventory tools help keep your orders and transactions organized. It's especially rewarding to know that our team has been able to successfully address the challenges you've brought to us.

We truly appreciate your partnership and your trust in eZCom. Thank you for being a valued customer!

Amparo Morales M.

Office Manager

Small-Business (50 or fewer emp.)

10/10/2025

"Honest to a fault review"

4/5

What do you like best about eZCom Software EDI?

I like that I can go to one place to complete everything needed for Tractor Supply purchase orders. The process is long enough but eZCom makes it a little easier once you get the hang of it.

I also like when there is an issue, I can call the tech line and speak with someone right away. A couple of times I had to wait long minutes but normally the wait time is small.

I also really like their Customer Service team. We had an issue with Tractor Supply and Dallas and his team jumped in and did not give up until we were satisfied. Along the same lines, there was a massive issue with their whole site and we were unable to access the information needed to ship products. Because of this, we received Compliance charges and eZCom immediately reached out an took care of us. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

There are a lot of steps to complete PO paperwork. Like I stated in the LIKES, the process is easy once you have the hang of it but there are still a lot of steps to get through.

With these same steps, there is a lot of information in the PO area that has information not needed. Which can make some areas confusing.

With Tractor Supply, every load is different. Sometimes there is an issue and the steps to complete the process in eZCom are not clear. I have had to call Tech and have someone walk me through it.

The website does not make changing company information easy. 4 years ago we had staff changes and to this day no matter how many times we go in and update, old contacts are still in there.

With the massive website issue they had, I think a better backup system needs to be in play here. We couldn't ship 2 loads but had it been a different day, it could've been 6-10 loads. That would have been unacceptable to all parties. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you very much for your candid feedback Amparo. The value your business and appreciate the partnership with have with you and your team.

Mario T.

VP of Sales / Operations

Small-Business (50 or fewer emp.)

Originally submitted 8/23/2022

"The gold standard for customer service"

5/5

What do you like best about eZCom Software EDI?

We have been using eZCom for many years now and there are reasons why we have never changed them for anyone else. Their level of customer service is truly unmatched. We tried other EDI companies that were good, but not great. The technicians that help you are all well trained and they will solve any problem that you throw at them. We have called for many reasons and issues that they always solved for us with courtesy and professionalism. They walk you through the process no matter how complicated the problem seems to be. Dallas is the best. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Sometimes the hold time is a bit longer than expected, but we understand just how many people are calling for assistance. Review collected by and hosted on G2.com.

What problems is eZCom Software EDI solving and how is that benefiting you?

They help us solve a variety of problems, including creating and packing complicated shipments, managing purchase order revisions and duplicate orders, recovering deleted documents, finding old orders, labeling instructions and label ordering, vendor policies and rules, ASN issues, invoice revisions, removing specific orders. etc. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thanks so much for the thoughtful review and for being with us all these years! We’re happy to hear our support team (and Dallas in particular!) have been able to jump in and help whenever needed. We’ll also keep working on reducing hold times so you can reach us even faster. Grateful for your trust and partnership!

Julianna A.

Mid-Market (51-1000 emp.)

4/23/2026

"Essential for Efficient Order Processing"

5/5

What do you like best about eZCom Software EDI?

I like how user-friendly eZCom Software EDI is once you become knowledgeable on how to use the system. I definitely value anything having to do with bulk processing, as I have customers where I work on 200+ orders at a time, and I can only imagine the amount of time being saved on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

N/A Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you very much for your thoughtful review and for being a valued eZCom customer.

We truly appreciate your kind words and are pleased to know that eZCom continues to be a dependable part of your daily workflow. Our team works hard to provide both a practical platform and responsive support that helps make order processing easier and more efficient for our clients.

It means a great deal to us to have your trust, and we are grateful for the opportunity to support your business.

Thank you again for your partnership.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

1/19/2026

"Extremely User-Friendly EDI with Knowledgeable, Efficient Support"

5/5

What do you like best about eZCom Software EDI?

eZCom Software, especially compared to other 3rd party EDI software, is extremely user friendly. Most processes take minimal steps to complete. If you are ever stuck on a process, eZCom customer service is very knowledge and will help you resolve any issue quickly and efficiently.

Implementation and training with a new trading partner is seamless. You are definitely not left to your own devices to try and figure out what a new partner needs. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I honestly cannot think of a downside at this time. Review collected by and hosted on G2.com.

What problems is eZCom Software EDI solving and how is that benefiting you?

I went to an alternate 3rd party EDI to implement a new trading partner. That other company left me so disappointed that regardless of the amount of money spent to get that process complete, I move over to eZCom to implement EDI with that new trading partner. Also, implementation was much cheaper. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for the 5 Star review! We’re glad to hear you find eZCom easy to use and that our support and trading partner onboarding made the process smooth and efficient. We truly appreciate your trust in choosing eZCom and greatly value our partnership.

Greg J.

Key Account Coordinator

Mid-Market (51-1000 emp.)

Originally submitted 2/23/2023

"Great tool for bridging the gaps"

5/5

What do you like best about eZCom Software EDI?

Very easy to use and pretty straightforward. We use multiple systems at our company and ezCom helps streamline our EDI orders. Easy to use, and when it isn't, the customer service team is very knowledgeable and extremely good at problem-solving. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Certain things are slightly manual, I.e. making GS1 labels can be a little time-consuming depending on how big the order is. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thanks for your positive feedback. We’d love to hear more about the time consuming aspect of generating your GS1-128 labels. Are you referring to the task of packing your ASN Shipments? If a packing pattern can be identified, usually we can help you replicate that pattern very quickly. If yours is a true pick and pack scenario where multiple SKUs are mixed in a single carton and there is no pattern, it can be a bit more time consuming, but we’d welcome a call from you to analyze the most efficient way to get your EDI tasks completed!

Thanks again for your review. It means a lot to us.

Luke B.

Owner

Small-Business (50 or fewer emp.)

Originally submitted 10/4/2022

"Decent EDI Company"

3.5/5

What do you like best about eZCom Software EDI?

That they can process orders for Tractor Supply Company. They also have quick and responsive customer service. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The software and order processing seems a bit outdated compared to other EDI companies like CommerceHub. Many clicks of the mouse need to take place in order to submit and process orders. Review collected by and hosted on G2.com.

Response from Brenda Noblin of eZCom Software EDI

Thanks your feedback! When it comes to the user interface, updates to it are in development right now. The functionality our users love won’t change, but Lingo will have a new look.

Chelsea J.

Dropship Manager

Small-Business (50 or fewer emp.)

1/16/2026

"Always-Reachable Support and Quick Integration—Essential for Our Dropship Success"

4.5/5

What do you like best about eZCom Software EDI?

Set up and implementation was smooth. Customer support is always reachable, and the software is very user-friendly. Integration on the eZcom side is always quick and efficient. It has been essential in the success in our dropship program and is used daily. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I have had instances when emailing support where I find they are not reading the entire email or email thread and it takes much longer to problem solve. Calling for support is easier and preferable. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Chelsea and thank you for your "4.5 Star review".

Thank you for sharing such detailed feedback and for highlighting how critical eZCom has been to the success of your dropship program. We’re pleased to hear that the setup and implementation were smooth, the platform is user-friendly, and that our team has been able to support your daily operations with quick and efficient integrations.

We also appreciate your candid input regarding email support. Your feedback is valuable, and we’re continuously working to improve how we review and respond to support threads to ensure faster, more accurate resolution. We’re glad to know that calling in has been effective, and we’ll continue striving to deliver that same level of clarity and efficiency across all support channels.

Thank you for trusting eZCom to streamline your dropship workflows and for being a valued partner.

Ashley P.

2/5/2026

"Stellar Service and User-Friendly Experience"

5/5

What do you like best about eZCom Software EDI?

I love the incredible customer service that eZCom Software EDI offers. Real people are always available to help and take the time to walk me through each step. Everyone I've dealt with has been patient, kind, knowledgeable, and has made the process seamless. As someone not very tech-savvy, it's great to have this support. Also, the software is very user-friendly and easy to navigate, which is especially comforting for our small company. The initial setup was very easy too, thanks to the live assistance. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

There is nothing I dislike Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Ashley,

Thank you so much for your thoughtful 5 Star review! We’re truly grateful for your kind words about our Customer Service team aa providing real, accessible support is something we take great pride in.

It means a lot to hear that Lingo feels user-friendly and that our team helped make both setup and day-to-day processing seamless for you. Helping make EDI simple and less intimidating, especially for growing businesses, is exactly what we strive for.

We sincerely appreciate your trust and your partnership.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

Originally submitted 9/21/2022

"Ezcom"

5/5

What do you like best about eZCom Software EDI?

Great customer service.

They are very fast and responsive. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Nothing. Everything is working well. There is nothing that I dislike. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello and thank you for your 5 Star review. Our Customer Service team is hear to answer any questions you might have to help streamline your workflow or provide additional training. Thanks again for the great review.