eZCom Software EDI Reviews & Product Details

eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency.

Seller

eZCom Software Inc.

Discussions

eZCom Software EDI Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Customer Service

Used by QuickBooks Workforce and 2 others

Beta

Pricing

Pricing provided by eZCom Software EDI.

Basic

$75.00

View More Pricing Information

eZCom Software EDI Integrations

(17)

Verified by eZCom Software EDI

Show More Integrations

G2 reviews are authentic and verified.

Here's how.

Verified User

Small-Business (50 or fewer emp.)

10/20/2026

"Easy EDI with Outstanding One-on-One Support"

5/5

What do you like best about eZCom Software EDI?

The one-on-one support is unbelievable. Whenever I need to transmit a document, I can call and they walk me through it, educate me, and help me work directly with the retailer. They’re always available to talk, super helpful and personable, and give me confidence that I’m doing something complex correctly. They’ve made EDI easy to understand and transmitting documents feel very turnkey. They also made the setup really easy. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I guess the Lingo user interface is a little bit outdated, but that's pretty nitpicky. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your wonderful review! We're delighted to hear that our Support team has made EDI easier to understand and given you the confidence to manage your retailer transactions. Providing knowledgeable, personalized support is something we take great pride in.

We also appreciate your feedback on the interface and are excited to share that we've recently introduced a modernized Lingo experience. Please reach out to our Support team and we can switch you over.

Thank you for your trust and partnership. We look forward to continuing to support your success!

Leah F.

Logistics Coordinator – US

Small-Business (50 or fewer emp.)

2/27/2026

"Easy to Use Once, Backed by a Highly Responsive Support Team"

4.5/5

What do you like best about eZCom Software EDI?

Our company uses eZCom has a 3rd party EDI provider for all of our US business, we receive orders and changes through the platform and send order acknowledgments, ASNs and Invoices. We use the portal every day and it smoothly integrates our orders into our ERP system and receives ASNs form our warehouse WMS.

Once you understand the system it is so easy to know what to adjust where needed. Set ups for accounts, new skus or anything else have very detailed instructions so you know you aren't missing anything.

The team is so helpful, any issue that pops up is resolved quickly and efficiently, it is easy to understand what went wrong/what is missing with the popups. If the representative you are speaking with doesn't know an immediate resolve they will reach out to their colleges for assistance and will escalate to a senior member of their team. I only have positive things to say about my interactions with the eZCom team, they have a "no dumb questions attitude". Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

It can be a little hard to get a grasp of it if you haven't had previous experience with a similar system and aren't familiar with the interrogation lingo, but once you get an understanding of it is is extremely user friendly. Review collected by and hosted on G2.com.

What problems is eZCom Software EDI solving and how is that benefiting you?

It allows for clear visibility of our orders received from customers and outbound documents that we have sent back to them. We are on a different time zone to our IT team so we can insure that all outbound documents are sent asap without needing to wait for our IT team to be back online. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

We sincerely appreciate you sharing such comprehensive feedback about your experience.

It’s great to hear that the platform integrates smoothly with your ERP and WMS and gives you clear visibility into inbound and outbound documents especially when coordinating across time zones. That level of operational control is exactly what we aim to provide.

We also value your honest comments about the initial learning curve and continue working to make onboarding even more intuitive.

And thank you for the kind words about our team. The “no dumb questions” mindset is intentional, and we’re grateful for your continued partnership.

Jessica B.

Director of Finance and Administration

Small-Business (50 or fewer emp.)

Originally submitted 5/6/2022

"Great Customer Service and Support!"

5/5

What do you like best about eZCom Software EDI?

This software option allows us to offer and utilize EDI without having the keep in house software and IT Tech support. Lingo takes care of it all and their phone support is always extremely helpful, especially with techy items that are hard to understand. They walk you through anything! We have been using them for many years now. This is a great solution with ease of use for 3rd party online web portal EDI. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

All features are good. I do not have any dislikes to share. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

We're thrilled to hear that you are enjoying our software and support! Our goal is to make EDI as easy and seamless as possible, and we're glad to hear that we've been able to provide that for you. Thank you for your continued support!

Marty R.

Owner/Principal of importing and distribution company.

Small-Business (50 or fewer emp.)

Originally submitted 1/31/2022

"We have worked with ezcom since the beginning of our business over 20 years."

5/5

What do you like best about eZCom Software EDI?

We have used the eZcom services for over 20 years with no issues.We know we can depend on eZcom to resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

We’re serviced by eZcom and they meet our needs, so there’s no real reason for us to ask for more. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Dear Marty,

I hope this message finds you well. Allow me to express our sincerest gratitude for your exceptional 5-star review and, more significantly, for your unwavering loyalty over the past 16 years. Your partnership holds immense value to us, and we are truly grateful for the opportunity you have given us to support you with your EDI requirements throughout these many years.

Our US-based Customer Support team remains at your service, ready to address any inquiries and assist with navigating through EDI and Trading Partner challenges, from 8:30 am to 8:00 pm EST. Once again, thank you for your glowing review and for continuing to place your trust in us since 2007.

Warm regards to you from everyone here at eZCom.

Elizabeth L.

President

Small-Business (50 or fewer emp.)

Originally submitted 8/9/2024

"Excellent service, quality product"

5/5

What do you like best about eZCom Software EDI?

Their support staff has been vary available and helpful. They are pleasant to work with and have guided me through each step of the process. I can reach out to them any time without concern. I don't have to stress over being able to be effective with the product.

I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I haven't found anything yet that I'm unhappy with or would change. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your kind words about our support staff. We are committed to providing excellent customer service and are glad to hear that it has been helpful for you. Our US based customer service team is here from M-F, 8:30am - 8pm to answer your calls and help you with training and support. We like it when we hear from you. Thanks for trusting eZCom Software with you EDI business. We greatly appreciate the partnership.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/27/2026

"Excellent eZCom Support Keeps Our EDI Operations Running Smoothly"

5/5

What do you like best about eZCom Software EDI?

The eZCom support team is excellent. They’re responsive and knowledgeable, and they consistently resolve issues quickly, which helps keep our EDI operations running smoothly. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Customer service doesn’t operate on weekends. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your kind words about our Support team! We're delighted to hear that their responsiveness and expertise have helped keep your EDI operations running smoothly and made new trading partner setups seamless.

We also appreciate your feedback regarding weekend support and understand the importance of having assistance available when needed.

Thank you for your trust and partnership. We truly appreciate your business and look forward to continuing to support your success!

Marlenny S.

Small-Business (50 or fewer emp.)

3/31/2026

"Flexible, Quick Support with Some Service Disruptions"

4/5

What do you like best about eZCom Software EDI?

I find the service excellent and very easy to communicate with. I really like how flexible they are when you reach out with an issue—they will solve it in the blink of an eye. The flexibility of eZCom Software EDI is especially valuable in adapting to the varying requirements of our trading partners. It also helps with everything related to Purchase orders, from receiving a PO until we ship and invoice. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I find the disruptions on the eZCom Software EDI service sometimes to be very persistent. The initial setup was not too easy because it's a very complex system to understand, with too many steps. All of them were challenging. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your thoughtful feedback, we appreciate it.

We’re glad to hear our team’s responsiveness and flexibility have helped streamline your process from PO through shipping and invoicing, especially with complex partner requirements like Trader Joe’s.

We also take your feedback on service disruptions and onboarding complexity seriously. Improving system reliability and simplifying the setup experience are key areas of focus for us.

Thanks again for your partnership and for helping us continue to improve.

Mazzy M.

System Admin

Mid-Market (51-1000 emp.)

12/31/2025

"Effortless Order Management and Outstanding U.S. Support"

5/5

What do you like best about eZCom Software EDI?

I really appreciate how easy it is to manage a large number of orders at once with their batch processing tools - it saves me so much time. Whenever I need help, their support team is quick to respond and actually solves the issue without hassle. Having U.S.-based support available when I call is a huge plus for me. They really understand my business, and honestly, talking to a real person is so much more productive than dealing with a chatbot. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

So far havent found anything to dislike and actually wish I had found them sooner. Review collected by and hosted on G2.com.

What problems is eZCom Software EDI solving and how is that benefiting you?

One of the biggest benefits has been automation - their application Lingo streamlined the entire order process. It’s taken a lot of manual work off our plate, which means fewer errors and faster turnaround times. Their validation checks have also significantly reduced chargebacks. Overall, it’s made operations smoother and more efficient, freeing us up to focus on growing the business instead of fixing problems. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Mazzy and thank you for the great review! We’re glad to hear that our Lingo platform and batch processing tools are saving you time, reducing errors, and helping prevent chargebacks. It’s especially rewarding to know our U.S. based support team has been responsive and effective. Real people who understand your business is something we take pride in. We appreciate your partnership over these past years and look forward to continuing to support your growth.

DALE T.

Small-Business (50 or fewer emp.)

10/21/2026

"Fast, Reliable EDI That’s Easy to Use"

5/5

What do you like best about eZCom Software EDI?

I find eZCom Software EDI fast and reliable. It’s easy to use, and the setup was very easy. I value Lingo, and I love the program. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

no dislikes Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Dale and thank you so much for your kind words! It means a great deal to our entire team to hear how much you enjoy using Lingo and that you find it fast, reliable, and easy to use. We sincerely appreciate your taking the time to share your experience and, most importantly, the trust you've placed in eZCom. We're grateful for your business and look forward to continuing to support your success!

Eric H.

Mid-Market (51-1000 emp.)

8/4/2026

"Streamlined Order Processing with Top-Notch Support"

5/5

What do you like best about eZCom Software EDI?

I love how streamlined and user-friendly eZCom Software EDI is, solving the problem of manually filling out all the documents our customers require. I appreciate the simple-to-use interface and the variety of functions it offers. The initial setup was very easy, and the customer service team is the best I've worked with. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The UI looks very old, could use a fresh look. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Eric,

Thank you for the terrific review and especially for your kind words about our Customer Service team. We’re very proud of them and appreciate you recognizing the work they do.

We also hear you loud and clear on the look of the UI! The good news is that we’re rolling out a brand-new User Interface over the next 30 days. It will have a much fresher, more modern look while maintaining the functionality and ease of use you’ve come to rely on.

We greatly appreciate your business, your feedback, and taking the time to share your experience with eZCom!