eZCom Software EDI Reviews & Product Details

eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency.

Seller

eZCom Software Inc.

Discussions

eZCom Software EDI Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Customer Service

Used by QuickBooks Workforce and 2 others

Beta

Pricing

Pricing provided by eZCom Software EDI.

Basic

$75.00

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eZCom Software EDI Integrations

(17)

Verified by eZCom Software EDI

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Sammy E.

President

1/28/2026

"Effortless EDI Setup, Exceptional Support"

5/5

What do you like best about eZCom Software EDI?

I've been using eZCom Software EDI for over ten years, and it's been a great experience. The company has nice, responsive people who care about their users. They treat every call and everyone like family, making the whole experience very pleasant and supportive. The system is easy to understand and work with, so you don't have to be the smartest person in the world to use it effectively. I love that it automates a lot of tasks, saving us time and reducing data entry work. This integration with our regular software is also seamless, allowing us to click a few buttons and have everything populate automatically. I'm very happy with the quick response times and highly recommend it to anyone who needs EDI services. The pricing is competitive too, which is a great bonus. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

nothing Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Sammy, thank you so much for the thoughtful review and for being a valued eZCom customer for over ten years. We’re proud to hear that our support team’s responsiveness and “family-like” approach have made a difference, and that our automation and integrations are helping save time and reduce manual effort. Your recommendation truly means a lot to us and we appreciate your trust and partnership!

Anne H.

Small-Business (50 or fewer emp.)

Originally submitted 2/16/2024

"Exceptional Support Enhances Our Shipping Process"

5/5

What do you like best about eZCom Software EDI?

I like that eZCom Software EDI is very patient. They show us how to do things step by step. For example, when we were trying to pack shipments for a Boscov bulk shipment and didn't know how to do it, we called them. One time, they showed us how to pack it, and when we forgot, we called them again, and they showed us again. They're very patient and willing to help. Everyone knows what they're doing. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

none Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Anne, and a big thank you for your incredibly detailed and insightful review. Your feedback truly highlights the strengths of our US-based Customer Team in ways we couldn't have expressed better ourselves. Just a friendly reminder, our US-based team is at your service from 8:30 AM to 8 PM EST M-F, ready to answer your call and assist you with any questions regarding your EDI workflow, our Lingo platform, or any issues you may encounter with your ApparelMagic integration.

At eZCom, we prioritize direct communication over impersonal chatbox interactions. Speaking directly with you enables us to address your concerns promptly and effectively, ensuring a faster resolution and freeing up your time to focus on other aspects of your business. Thank you once again for your fantastic review. Our Customer Service team truly appreciates the recognition of their efforts

Craftspring H.

Wholesale Manager

Small-Business (50 or fewer emp.)

Originally submitted 5/28/2025

"Amazing Support Team!"

5/5

What do you like best about eZCom Software EDI?

Their customer support and reliable automation features have saved us valuable time by streamlining order processing. Their support team has been exceptional, always responding quickly and providing helpful follow-ups to ensure everything was set up to run smoothly. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The navigation system is somewhat complicated and feels a bit outdated. There are times when I have to reach out to customer support just to locate certain features or information. Thankfully, the support team is outstanding and always willing to assist, which helps make up for the complexity of their navigation process. Review collected by and hosted on G2.com.

What problems is eZCom Software EDI solving and how is that benefiting you?

We incorporated eZCom into our workflow to streamline our wholesale order processing by automating data exchanges with our retail partners. This automation has helped us minimize errors, save time, and maintain a smoother overall operations. Additionally, their customer support has made it much easier for us to remain compliant with our trading partner requirements, ensuring that orders are processed accurately and stay on schedule. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your positive feedback! We're thrilled to hear that you find our customer service support exceptional. We appreciate your suggestion regarding the navigation process and as a result of customer feedback plan to release a new User Interface within the next several months. This new UI will maker our platform more user-friendly and enhance your experience.

It's great to know that eZCom Software EDI has been instrumental in helping you navigate the complexities of EDI and helps to streamline your operations. We are committed to providing solutions that simplify the exchange of EDI documents and contribute to the success of your business. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help!

Our US based Customer Support team is available M-F from 8:30AM - 8PM ET. We like talking to our customers so please don't hesitate to reach out whenever the need occurs or you just want to catch-up. We strongly believe that speaking one-on-one is a much more effective way to communicate rather than chatbots. Looking forward to hearing from you.

Thanks again for your terrific review.

Cindy M.

Office Manager

Small-Business (50 or fewer emp.)

5/20/2026

"Great service on the integration side. Always making sure we are taken care of."

5/5

What do you like best about eZCom Software EDI?

Ease of Integration from our current operating system to eZCom and implementation. Customer Support is a plus! Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Training on how to add store numbers for trading partners. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Cindy,

Thank you for the great review!

We're glad to hear that your integration experience was smooth and that our Support and Integration teams have helped make EDI easier for your business. It's especially rewarding to know that eliminating duplicate invoice and credit numbers has saved you time and improved efficiency.

We also appreciate your feedback regarding training for adding store numbers and will use it to improve our training resources.

Thank you for your partnership and for choosing eZCom!

Peter D.

Mid-Market (51-1000 emp.)

Originally submitted 10/31/2022

"Reliable EDI with Seamless Integration"

5/5

What do you like best about eZCom Software EDI?

I like that eZCom Software EDI works every day, twenty-four seven, seven days a week. It helps us reconcile incoming orders with our website and the backend of invoicing and billing. The QuickBooks and Deposco order integrations are also really helpful. Setting up eZCom was very easy. I worked with the project manager and they integrated it with both QuickBooks and our ordering system using the current orders file. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I'd like to see a little more communication when there is a problem. Review collected by and hosted on G2.com.

Response from Brenda Noblin of eZCom Software EDI

Thank you for your feedback - and we apologize for any abnormal wait times you’ve experienced when calling into Support. We’ve recently introduced a call back feature so you don’t have to sit on hold. Elect to receive a call back and when you reach #1, we’ll call you! You won’t even lose your place in line.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

7/15/2026

"Knowledgeable In-House Support You Can Count On"

5/5

What do you like best about eZCom Software EDI?

The Support team is very good and very knowledgeable and in-house (not outsourced). Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The UI could use an update, but they tell me they are working on it. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your 5 Star review for taking the time to share your feedback. We're delighted to hear that our in-house Support team has made such a positive impression, providing knowledgeable, responsive service is something we take great pride in.

We also appreciate your comments about the user interface. You're absolutely right, and we're actively investing in a modernized UI that will improve both usability and the overall customer experience.

It's great to know we've been able to help accommodate the unique requirements of your source system while keeping your EDI integrations running smoothly. We truly value your partnership and look forward to continuing to support your business.

Sarah D.

Small-Business (50 or fewer emp.)

3/11/2026

"Excellent Support and Value, Could Improve Automation"

4.5/5

What do you like best about eZCom Software EDI?

I like how the customer service with eZCom Software EDI has been very quick, responsive, and helpful. The setup was easy, which was great since I was initially unaware of how to use EDI software. The team walked me through the entire setup process, making it easier to learn how to use EDI with our vendors. Additionally, the fees were very low compared to other EDI options I reviewed, and they offer flexible contract terms, which made them an easy choice. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

We could not automate the connection to our 3PL. Therefore, it was not a fully automated service. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for the thoughtful review. We’re glad to hear our team was able to make the EDI setup process straightforward and provide responsive support along the way. It’s also great to know that our pricing and flexible terms helped make eZCom an easy choice.

We appreciate the feedback regarding automation with your 3PL. Integration capabilities can vary by warehouse system, and we’re always working to expand automation options where possible.

Thanks again for your partnership and for sharing your experience.

Tim M.

Head of Ecommerce

1/29/2026

"Exceptional Customer Support Simplifies EDI Integration"

5/5

What do you like best about eZCom Software EDI?

I like the customer service of eZCom Software EDI the most. As a novice with EDI, the technical process could have been overwhelming, but the customer service team went above and beyond to ensure everything worked perfectly. The setup was made very easy by their support. The integration with Zedonk ERP, which we already used, was quick and easy, which was a big plus for us. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

If we didn't have the amazing Customer Support or any EDI experience, I believe the system could be complicated to understand. The interface is quite basic and the knowledge base could be simplified. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Tim. Thank you for your thoughtful review! We’re so glad our Customer Support team helped make EDI approachable and ensured a smooth integration with Zedonk and your trading partners. Your feedback on the interface and knowledge base is appreciated as well as we’re always working to make things even easier for our users. Thanks for choosing eZCom Software as your first EDI partner and we’re excited to continue supporting your growth.

Arielle B.

2/6/2026

"User-Friendly EDI with Exemplary Support"

5/5

What do you like best about eZCom Software EDI?

I like how simple the eZCom Software EDI platform is. The platform is extremely easy to use, with a dashboard that makes it straightforward to see what's coming up and what purchase orders are due. It's very organized. I also like being able to contact customer service easily for any issues we encounter. The customer service line is knowledgeable, and every time I come across a problem, it's always solved. I appreciate that the customer service representatives know exactly what they're talking about. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I think the looks are a little outdated but other than that it's good. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello Arielle,

Thank you for the detailed and thoughtful 5 Star review. We truly appreciate you taking the time to share your experience.

We’re glad to hear the dashboard and overall organization of the platform are helping you stay on top of POs and ASNs, and that our Customer Service team continues to deliver knowledgeable, reliable support when you need it. That’s exactly the experience we aim to provide.

We also appreciate the feedback on the look and feel of the platform. Ongoing improvements are always in motion, and input like yours helps guide our roadmap.

Thank you again for your partnership and trust in eZCom.

Tracy T.

Account Manager / EDI Specialist

Small-Business (50 or fewer emp.)

Originally submitted 9/3/2025

"Excellent Support Staff"

4.5/5

What do you like best about eZCom Software EDI?

Our eZCom Software was easy to learn and relatively user friendly. The eZCom team made the implementation process seamless, and they provided clear instructions to integrate our existing items. On the few occasions when we have been unable to figure out how to pull specific data, the support staff at eZCom has been exceptionally helpful and timely. We have several users that engage with the software daily, and we love that multiple associates can access it at the same time. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Locating PO's that have been fully processed can be tricky. Searching for items can also be cumbersome if the items are not set up with the item numbers in specific fields. Once we figured that out, it has been seamless. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your positive feedback! We're pleased to hear that our support staff has been exceptionally helpful and timely in assisting you. We understand the challenges you've faced with locating PO's and searching for items, and we will work to improve these aspects of our software to enhance your experience.