eZCom Software EDI Reviews & Product Details

I like that eZCom Software EDI is intuitive. After learning how to use it, everything functions as it should, and I can figure out a lot of things on my own. Whenever there is an error with one of my documents, eZCom software makes it easy for me to see where the problem is, and it's usually a quick fix because the system explains it clearly. If there's anything I need extra support with, the excellent eZCom customer service team is there. It also allows for smooth order management and transmission of documents without needing to use email. The system saves us time by making it easy to manage multiple orders at once. Additionally, the initial setup of eZCom Software EDI was very easy. Review collected by and hosted on G2.com.

Sometimes I have to print out labels or paperwork for 30+ shipments at a time and they all need to be separate PDF documents. I would love an option to print paperwork for multiple orders that doesn't put everything into one attachment/file. At the moment I have to select and print each individual order which can take a lot of time. Review collected by and hosted on G2.com.

The portal is easy to understand, and the team is knowledgeable and readily available to provide support whenever I need it. Review collected by and hosted on G2.com.

knowledge base is not always complete for some specific questions (but email/phone support is available). Templates provided on the portal are sometimes incomplete or out of date. Review collected by and hosted on G2.com.

Their team is super knowledgeable and make TP setup painless, quick and smooth. Review collected by and hosted on G2.com.

There aren't any dislikes that currently come to mind. Review collected by and hosted on G2.com.

Customer service is responsive and quick-responsive. Review collected by and hosted on G2.com.

The user interface is too old-fashioned. Review collected by and hosted on G2.com.

I like that even the manual aspects of eZCom Software EDI are very easy to use. All of it's great, but I find the invoicing part perfect because it takes pressure off my finance team, allowing an invoice to be created and sent to the vendor once an order is shipped. The integration is seamless, connecting directly to our system and handling purchase orders and electronic information with minimal input from the team. During setup, the EDI team was incredible, guiding us through the process and ensuring we were set up for success. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I appreciate eZCom Software EDI for its quick and seamless document transmission, which really helps with managing our national wholesale accounts. I find it easy to set up and use, and I like that it has lots of trading partners. It's a one-stop solution for EDI management that's very quick and easy, with a low learning curve and is quite intuitive. Overall, it feels easier to use than the previous software we were using. Review collected by and hosted on G2.com.

It's on the more expensive side. Review collected by and hosted on G2.com.

I find eZCom Software EDI simple to navigate and the support team is great. Setting up a new QBO instance and switching the sync over was smooth, thanks to the excellent help from the eZCom team. Invoicing is a big priority for us, so having a quick and seamless process is very important. I also appreciate how easy the initial setup was; the support walked us through the entire process on the call and helped to set the entire thing up. Review collected by and hosted on G2.com.

Being able to map accounts in QBO for the integration without having to get on a call with support would be helpful Review collected by and hosted on G2.com.

I have been a daily user of eZCom EDI since December 2023. This was driven by one of my main customers moving to EDI for many of the depots that we supported. I can say, with no shadow of a doubt, that my entire time with eZCom has been professional, productive, and for once in my career, easy. Everyone that I have worked with at eZCom from implementation to post-live support has been knowledgeable and obviously invested in our common interest to be successful. I especially want to do a shout-out to the post-live support team! Every single time that I have contacted them because I needed either a simple clarification or some solid direction, I have always been put in contact with support members that seemed to actually enjoy their jobs. This has been a real game changer for me, as it has not only made my time spent with support more enjoyable, it has the added bonus of making the time more effective. Review collected by and hosted on G2.com.

I have yet to experience anything that I dislike while using eZCom EDI. Review collected by and hosted on G2.com.

I really appreciate eZCom Software EDI's user-friendly interface, which makes navigating through the system very intuitive and eliminates the complexities typically associated with EDI. I also love their great customer support team, who are fast, knowledgeable, and very helpful particularly when I was new to EDI. They were incredibly supportive during the onboarding process, patiently guiding me through all the steps. The initial setup was a breeze, and this simplicity has been consistent throughout my experience with them. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I really appreciate the best customer support and service from eZCom Software EDI. They are so prompt in answering all our queries, whether through email or call. The initial setup was very easy, with eZCom assisting and guiding us every step. It also helps a lot with our order and shipping process. I've been using eZCom Software EDI for our EDI needs for 9 years, and we've been very satisfied customers. Review collected by and hosted on G2.com.

Nothing I can think of. We've been using their EDI for 9 years and we've been very satisfied. Review collected by and hosted on G2.com.