# Everbridge 360 (Critical Event Management) Reviews **Vendor:** Everbridge **Category:** [Critical Event Management (CEM) Platforms Software](https://www.g2.com/categories/critical-event-management-cem-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 333 ## About Everbridge 360 (Critical Event Management) Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports ## Everbridge 360 (Critical Event Management) Pros & Cons **What users like:** - Users commend the **ease of use** of Everbridge 360, enabling swift communication and effective incident management effortlessly. (110 reviews) - Users appreciate the **easy-to-use mass notification** feature of Everbridge 360 for efficient communication during emergencies. (59 reviews) - Users appreciate the **ease of use and comprehensive features** of Everbridge 360, enhancing crisis management efficiency. (56 reviews) - Users appreciate the **intuitive mass notification** capabilities of Everbridge 360, facilitating effective communication during critical events. (51 reviews) - Users value the **intuitive mass notification** capabilities of Everbridge 360, enhancing communication during critical events. (48 reviews) - Reliability (39 reviews) - Users highlight the **user-friendly interface** of Everbridge 360, enhancing real-time communication and effective risk management. (39 reviews) - Communication Efficiency (38 reviews) - Users value the **ease of communication** with Everbridge 360, facilitating timely alerts during emergencies and enhancing safety. (38 reviews) - Group Communication (34 reviews) **What users dislike:** - Users find the **initial setup complex** and desire greater flexibility in the implementation process of Everbridge 360. (36 reviews) - Users face challenges with **inefficiency** in Everbridge 360 due to its complexity and high governance requirements. (30 reviews) - Users find the **complexity of setup and navigation** in Everbridge 360 can be cumbersome and time-consuming. (19 reviews) - Users report **integration issues** with Everbridge 360, complicating the implementation with other systems and affecting user experience. (18 reviews) - Users report **limited functionality** in Everbridge 360, with issues in alert tracking and complex feature configurations. (18 reviews) - Notification Issues (18 reviews) - Difficult Setup (16 reviews) - Users find the product **expensive** compared to similar software, with many features requiring additional payment. (14 reviews) - Limited Customization (13 reviews) - Difficult Learning (12 reviews) ## Everbridge 360 (Critical Event Management) Reviews ### 1. Great Product - Too Many Layers of Administration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** EMN allows us to target customers by locale to alert them of unplanned/planned outages. Everbridge Support Team is very responsive and always avaiable. Wait times are seconds. **What do you dislike about Everbridge 360 (Critical Event Management)?** Reporting is very outdated and hard to use. There is also no avaiable solution to set up automated scheduling and sending of reports via email distribution lists. User account provisioning is very manual and there is no API or other mechanism to automate user account set up via Group Policy and/or Active Directory. Too many layers of administration. Product Configuration should be more industry specific. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Being able to reach a wide customer base in a short period of time. This has helped us to communicate better with our customers in providing them with more timely advance notice of both planned and unplanned events. ### 2. Fl Dept of Education LOVES Everbridge **Rating:** 5.0/5.0 stars **Reviewed by:** Peter N. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge is a great way to rapidly push out consistent information, and they provide an EXCELLENT support system. **What do you dislike about Everbridge 360 (Critical Event Management)?** It can be confusing...but with the excellent support system **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Inconsistency of message is eleminated. ### 3. Good software in the industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Everbridge 360 (Critical Event Management)?** Quick transfer of information within the medical lab to doctors **What do you dislike about Everbridge 360 (Critical Event Management)?** Not yet widespread, people are not yet aware of the software **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Reduces the information transfer time and easy storage of patient historical information ### 4. I’ve found your support to be very useful. The product is useful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Everbridge 360 (Critical Event Management)?** Grouping impacted users and the simplicity of admistration. **What do you dislike about Everbridge 360 (Critical Event Management)?** Probably price, but I don't deal with it. In future questions you ask about our contract, discounts, ROI. I'm sorry, I have no information about the financials. I was on the implementation team and worked with the product to set up SSO , the groups and things like that. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Weather, safety, biohazard, etc. ### 5. It's almost 9 years now! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Everbridge 360 (Critical Event Management)?** It is streamlined, easy to use and very functional. **What do you dislike about Everbridge 360 (Critical Event Management)?** Pricing is significantly higher than the competitors but in the end, well worth it. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Our very rural county has been using Everbridge for 9 years this year and it has been very successful at helping to communicate with a very large county with the population spread out in all directions. ### 6. Citizen Notification in Tecumseh **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Everbridge 360 (Critical Event Management)?** Ease of use, constant improvement, customer service. **What do you dislike about Everbridge 360 (Critical Event Management)?** Some mapping capabilities. (ie. radius notification) **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Canadian weather service integration Radius notification mapping ### 7. Good functionality but lacking critical elements to function well. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** I like how the user roles can be defined and customized access allows for reduction in accidents **What do you dislike about Everbridge 360 (Critical Event Management)?** There should be a way to notify across organizations in the mapping function and send messages in multiple languages. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The way to create templates and quickly sending information is extremely valuable in reducing the time it takes to send a message ### 8. Always Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge is very user friendly, set up of templates, groups, contacts, etc. is very easy. Any questions we have are answered instatntly by a 24 hour customer support team. **What do you dislike about Everbridge 360 (Critical Event Management)?** On occasion, the ability to draw certain shapes is time consuming. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The ability to train staff. ### 9. Everbridge does the job when its needed. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Easy to send alerts, and notifications. Customer support is responsive. **What do you dislike about Everbridge 360 (Critical Event Management)?** Hard to remove numbers from resident connection. Hard to manage user accounts when resident calls for assistance. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Able to notify a large number of users at one time from multiple connections ### 10. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bess L. | Senior Clinical Informatics Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** This application is easy to use, it allows for customized messaging and campaigns. You can target different groups and there's a variety of ways to message your end-users. Also, they have Everbridge University that has courses, certifications and lots of support materials. Everbridge support is also very responsive when we have had to put tickets in. **What do you dislike about Everbridge 360 (Critical Event Management)?** They need more reporting capabilities built into the platform. They have reporting available, but it is not as comprehensive as it could be. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It gets messages out to our end-users fast and via different channels (text,phone call, push notifications on the app, email). ### 11. User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** I particularly like how easy it is to use! **What do you dislike about Everbridge 360 (Critical Event Management)?** I dislike nothing about Everybridge Mass Notification. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It is allowing us to get timely information out to our residents. ### 12. Fairfield Everbridge customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Quickly reach out to key associates, and able to establish conference bridge outside of our existing communication platforms **What do you dislike about Everbridge 360 (Critical Event Management)?** Document library needs some work, i think you need better options to share documents out. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** During a yearly table top it was noted we needed a separate emergency communication platform to cover any disaster event. ### 13. Currently Best in the market **Rating:** 4.0/5.0 stars **Reviewed by:** Devansh A. | Associate - Projects , Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Simple UI, Innovative Technology and Robust backend. User-friendly admin console Role-based access controls to manage users/contacts in a unique fashion **What do you dislike about Everbridge 360 (Critical Event Management)?** Nothing as of now, hard to find the glitch as of now. Expecting regular updates **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Mass notification for any IT outage, keeping the information handy to everyone, Easy broadcast of messages and it has really helped in getting things more productive. ### 14. Products and Solution Review **Rating:** 4.5/5.0 stars **Reviewed by:** Waleed S. | Product Manager Debit Cards International Payment Schemes , Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** I liked the best that it emphasises users to review the products, services and solution they providing which leads to implementation of their solutions **What do you dislike about Everbridge 360 (Critical Event Management)?** Nothing yet, even though mass notification is doing great in market place to persuade customers **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It is helpling in sending the notification by which customers are staying intact ### 15. Multi-Channel Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Sambit M. | Lead Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Two-Way Communication: Recipients can acknowledge receipt of messages, provide feedback, and respond to polls or surveys, enabling organizations to gather valuable data during critical incidents. **What do you dislike about Everbridge 360 (Critical Event Management)?** Action can be taken on notification by an automated way. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Incident Response. ### 16. Get the message out with Everbridge Mass Notification! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge Mass Notification is highly user-friendly and easy to both learn and navigate. **What do you dislike about Everbridge 360 (Critical Event Management)?** I have not experienced any downsides to using Everbridge Mass Notification thus far. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge Mass Notification is the communication platform that we use for our emergency management program. Everbridge allows us to initiate communication with our staff in the event of emergencies, relay appropriate actions for them to take, report event progress and track staff safety. It is a valuable tool that has contributed to our program’s success. ### 17. Critical event management platform for rapid response **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul P. | Data Management Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** A platform which facilitates quick and efficient communication of information during emergency or critical situations. Performs better than its competitors in terms of sending information via sms, email and voice calls. **What do you dislike about Everbridge 360 (Critical Event Management)?** For this platform to work reliably, it mandatorily requires good network connectivity. In case you are placed somewhere with limited Internet or network connectivity, it could become challenging to get Everbridge notification in a timely manner. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It is helpful especially when you need to send bulk notifications to a large group of audiences. The application also provides for a two way communication thereby enabling users to respond to received notifications. ### 18. Occupational Health and safety Practitioner **Rating:** 3.5/5.0 stars **Reviewed by:** ARIF R. | Health Safety Environment Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge Safety Connect is an excellent approach to providing our staff with additional knowledge before a crisis occurs. It also helps them avoid dangerous locations or activities. While we don't WANT to use it, it's a terrific resource that gives our staff a feeling of a gentle force keeping them safe. We're also happy to provide our front-of-house personnel with a 24/7 single touchpoint with the SOS button. With a worldwide reach, we expect natural catastrophes to hit our organization shortly. Safety Connect, the app, and the Everbridge platform will allow us to contact our entire staff base impacted by a disaster, even if we didn't know they were there at the time. **What do you dislike about Everbridge 360 (Critical Event Management)?** The option to white label the goods isn't as user-friendly as it might be. Uploading our brand logo into every design instead of having the picture integrated from the start is annoying since we must reformat and submit our image every time we construct a new template. The option to white label the SMS system with our brand didn't work out since the pixel, and picture memory sizes were so small. Therefore we eliminated it. We want more flexible roles. We want to be able to design our user roles that mix and combine rights as we, the end-user, see appropriate. We want unique permissions for particular internal positions to enable our team to share additional tasks while safeguarding data integrity and the system. Finally, we want a safe conversation between phone users and administrators on the online site, not only on a mobile. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We are working on a solution to the problem of communicating with remote workers who are not logged into our HR site. ### 19. Great Tool for Notification **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge is easy to set up, use and rely on. Customer Service is wonderful **What do you dislike about Everbridge 360 (Critical Event Management)?** I haven't found much about this tool that I dislike **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Quick Notifications about emergent situations ### 20. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Instant notification with acknowledgement option **What do you dislike about Everbridge 360 (Critical Event Management)?** Nothing as such. With the update it was great **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** In case of emergencies and bcp ### 21. Everbridge Mass notification **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Senior Manager, EHS & Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Ease of use, customer support and learning library. Having stock templates is great. **What do you dislike about Everbridge 360 (Critical Event Management)?** Nothing at the moment but the adaption for users to use the app is sometimes difficult when compared to texting fees. However this can be combated by using email. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Better way to mass communicate with users at multiple sites and emergency response ### 22. Everbridge tool usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Its a best tool to send maaa notifications across the organisation and tool is very well built with minimal issues to be seen I recommended to use everbridge mass communication tool in companies who has ITIL practice **What do you dislike about Everbridge 360 (Critical Event Management)?** Nothing i have seen as such in everbridge tool **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Sending notifications about different aspects in organisations ### 23. Everbridge **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** It is easy to use and can be sent to multiple users at the same time **What do you dislike about Everbridge 360 (Critical Event Management)?** So far none as we were able to use it for mass notifi ation **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It helps in sending mass notification to the intended users ### 24. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** It's a really helpful tool to search and find the required details **What do you dislike about Everbridge 360 (Critical Event Management)?** It can improve in a lot of ways interns of getting relevant results and avoiding irrelevant results. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Can help to solve a lot of business problems. ### 25. Easy access and **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** It is comprehensive and at the same time real-time. **What do you dislike about Everbridge 360 (Critical Event Management)?** I could not think of any as of the moment **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It help us in regards to the real-time notification and instruction when its needed. ### 26. Everbridge Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** Real time emergency alerts are the best thing. **What do you dislike about Everbridge 360 (Critical Event Management)?** Nothing in particular that I dislike with the product. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The incident reporting went smooth and systematic and that's ehat benefits us. ### 27. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** I like Everything about Everbridge Mass Notification **What do you dislike about Everbridge 360 (Critical Event Management)?** I dislike Nothing about Everbridge Mass Notification **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It is helping me send mass notification during emergency. ### 28. Everything we need in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | D, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge is constantly looking for ways to improve the service offering, based on customer requests and needs. Having Risk Center, Duty of Care options, and multiple options on messaging is critical to our people protection program. **What do you dislike about Everbridge 360 (Critical Event Management)?** I have not had any issues with Everbridge or their support, they always go above and beyond. I would like to see deeper historical location-based data in Risk Center. **Recommendations to others considering Everbridge 360 (Critical Event Management):** There are a lot of copycat versions making their way to the market, I'd advise looking to the leader in the Mass Notification space, Everbridge, who sets the trends instead of following them for your enterprise solution. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** One current problem we are working on is the change in our workforce structure. Where most employees were in an office previously, we are now seeing a larger work-from-home group, and with that, we are seeing geographic changes within the workforce. Customizing our data feeds has allowed us to locate our employee's home areas, and Risk Center allows us to geo-fence and receives security and safety-related reports for areas of interest that are not related to actual offices. ### 29. The Next-Gen Unified Command center **Rating:** 4.5/5.0 stars **Reviewed by:** Tejas A. | Azure Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** The Everbridge VCC is the Single Unified Console which is integrated with multiple NExt Gen solution to Monitor and handle critical events, It also uses satelite technology to provide real time tracking and management. **What do you dislike about Everbridge 360 (Critical Event Management)?** The cost of the product is higher side as compared to other similar products in the market, Also the User Interface is complex for new users which could be more user-friendly to would users comfortable and easy to grasp the bunch of information available on the screen. **Recommendations to others considering Everbridge 360 (Critical Event Management):** It is recommended for those who are ready to soar for new things and the latest technologies and want the risk to manage critical events and assist to mitigate them with the power of Information which Everbridge VCC would provide and would help you to take control of any situation and mange it remotely. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I worked to manage incidents based on the Information provided by Everbridge VCC, It effectively helped to eliminate threats and actively mitigate them by sharing recommendations for the problem. ### 30. Easy to use and allow the access to visitors in Office premises **Rating:** 5.0/5.0 stars **Reviewed by:** Manju S. | Data Labeling Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** It's straightforward to fill and get access for any visitors visiting the office. **What do you dislike about Everbridge 360 (Critical Event Management)?** Need too many approvals to allow access. It's not everbridge issue but an office issue. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Helping create ID cards for the visitors is pretty straightforward. The ID cards are now digital. Saving paper. ### 31. Everbridge Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Every time I have encountered an issue, I have generally been able to resolve this via the Everbridge university. If there has been as issue that I have been unable to resolve, the customer support team have been very helpful and always respond quickly. **What do you dislike about Everbridge 360 (Critical Event Management)?** Something I have found difficult on the system is that you cannot easily copy any templates created in 'test org' to your live organisation system. I spent hours creating templates on test org so ensure I was creating a system that worked, but then had to manually replicate everything I had created which was time consuming. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We are trying to increase the response rate from our employees by rolling out the Everbridge app. With notifications coming from the app itself rather than a phone number, we hope that employees will be more inclined to respond quicker than they would to a text message. ### 32. Safety matters **Rating:** 3.5/5.0 stars **Reviewed by:** David G. | Microsoft Dynamics D365 SCM Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Access Control and measure of security to keep every employee safe **What do you dislike about Everbridge 360 (Critical Event Management)?** nothing for the moment, this seems to be good for me as is. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everyday security, and implementation of security measures ### 33. Great Reliable Emergency Communication Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge has always been easy and quick to login, use, and get messages out quickly. The adaptive forms and pre-selected settings make it even quicker to respond during critical times. Their customer support and trainings are also very responsive and helpful. **What do you dislike about Everbridge 360 (Critical Event Management)?** The training library can be a bit overwhelming at times, but partnered with customer support trainings and audits the Everbridge team helps to fill in the extra items that we may have missed in the training. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We don't typically use Everbridge for IT or other business outages, even though it could easy help with that. Our university has decided to only use it for emergencies. Some of the major benefits though is that there are several channels that we have been able to centralize with Everbridge (campus TVs, website banners, text, email, website widgets, etc.). This has significantly reduced the response time and people involved during an emergency. ### 34. Great solution **Rating:** 5.0/5.0 stars **Reviewed by:** Richard O. | Program Manager BCP-DR Crisis Management Physical Security, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** I have been using Everbridge for 7 years and it has never let me down. Easy to use platform that allows us to contact employees across multiple platforms reliantly. **What do you dislike about Everbridge 360 (Critical Event Management)?** I have not encountered anything that I dislike about Everbridge yet. The biggest issue was getting the employee contact csv formatted correctly but they were able to assist with that. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Notifying a target employee Group or all employees. Quickly being able to send out notifications about various events and incidents and keep employees informed. ### 35. Powerful Mass Notification Software for Safety & Security Matters **Rating:** 4.5/5.0 stars **Reviewed by:** Greg D. | Sr. Director, Operational Risk & Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge helps us engage our frontline teammates who don't normally have access to a computer or device. We utilize their personal number, but we are able to get a hold of them in a matter of seconds. The software is easily customizable and very dynamic. **What do you dislike about Everbridge 360 (Critical Event Management)?** The weakness of Everbridge is the reporting output. Outside of a normal Excel extract, there's not a great way to present data through a dashboard-type interface. Some other options are limited as well. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We are able to easily engage our frontline teammates through a quick notification. We have used this tool after a storm or weather event and have gotten instant feedback on the safety and security of our important teammates. ### 36. Why Safety Connect is an Extension of Duty of Care AND Duty TO Care **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Director, Emergency Management & Planning, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** We find that Everbridge Safety Connect is an exceptional way to allow our employees to have more information in their hands before crises occur and helps to prevent our employees from traveling to locales or engaging in activities that may be detrimental to their well-being. While it is a tool that we do not WANT to have to utilize, it is a great resource that allows our employees to have a true sense that there is a benevolent force providing them timely information that keeps them safe. We are also very proud to be able to provide our employees a 24/7 single touchpoint in the SOS button, allowing our front-of-house employees to feel like they have someone to call upon for assistance whenever needed. Having a global reach, we anticipate that natural disasters will impact our company in the near future and as a result have Safety Connect, the app, and the entire Everbridge platform available to us will provide the ability to reach out entire employee base impacted by such a disaster, even if we did not know they were in the area at the time. **What do you dislike about Everbridge 360 (Critical Event Management)?** We have found that the ability to white label the product is not as user-friendly as it could be. For example, uploading our brand logo into every template vice being able to have a setting where we can simply have the image built into every template from the start is frustrating, as we have to reformat and upload our image any time we make a new template. In addition, the ability to white label the SMS system with our logo did not work out well as the pixel size and image memory size was so small as to degrade our logo to be unuseable and so we have removed it. Furthermore, we are interested in having more and more role flexibility. As we have different internal levels of permissions for who can do what, we would like to have the ability to set create our own user roles that mix and match permissions as we, the end-user, see fit. We want in essence to have specific permissions for specific internal roles, which would allow our team to share more and more of the responsibilities, but not have as heavy a lift for some users, while also maintaining data integrity and protecting the system. Finally, we would like to see the ability to have secure chat between phone users and admins on the web portal vice having it only avaiable on a cell-based system. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We are solving for our employees being in places they are not tied to by our HR portal and still being able to messahe to them ### 37. Good Notification Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** A scalable product that we can use to notify all the citizens of our municipality as well as in smaller applications to inform groups of people. We like to use it for employee notifications of severe weather, closures and delays, and other emergencies. **What do you dislike about Everbridge 360 (Critical Event Management)?** There is a bit of a learning curve to using the software. You can easily practice sending notifications by simply selecting yourself as the recipeint. The process is the same for one or many. **Recommendations to others considering Everbridge 360 (Critical Event Management):** We have used Everbridge for many years and are still happy with it. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Our original intent was for mass public notification for large emergencies. As previously mentioned, it has served us very well for employee notification. ### 38. EHS Compliance and Sustainability Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Mobile sos button and safe corridor feature Automatic communication **What do you dislike about Everbridge 360 (Critical Event Management)?** No specific item till now , internet connectivity may create hindrance to access. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Instantly locate people in crisis or emergency scenarios. Provide and maintain 2 way emergency communication Empower people to prevent violence and victimization. ### 39. Everbridge Mass Notification Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jason C. | EMC, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** The System provides the ability to communicate with a wide population, either internal or external, in a short amount of time and records the responses in real-time. It is also nice having the manage bridge applications that allows one the opportunity to work in the system when a desktop computer is not available. **What do you dislike about Everbridge 360 (Critical Event Management)?** Repeated updates are constant once you are a customer, and I understand it is necessary to get the system running at its peak potential. Instead of a single message, every update is sent whether or not information changes on my end or pertains to me. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge Mass Notification is well suited for any organization where you need to get specific information out fast. It gives you the flexibility to choose what delivery method is best for you at that moment in time. We now use the system for any overtime or to fill additional shifts, which is way easier than our old process. ### 40. Dynamic Mass Notification Software That's Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Greg D. | Director, Operational Risk & Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Everbridge 360 (Critical Event Management)?** It is very easy to quickly get a notification to a select group or all teammates with just a few clicks In addition, you can manage scenario-based events and create templates. Everbridge also interacts with our HR Database, so we have up to date contact information for all of our teammates. **What do you dislike about Everbridge 360 (Critical Event Management)?** The mobile app (ManageBridge) is very basic and doesn't give a lot of options. In addition, status details are not alphabetized and basically useless. In addition, there are some settings and customizations that aren't available, which limits the software. **Recommendations to others considering Everbridge 360 (Critical Event Management):** Consider alternatives but Everbridge is a leader. They do try to upset you even when you are current customer. It is also pretty expensive. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We are able to quickly send any emergency issues to our field teams. In addition, we have been able to stand up COVID-19 check-ins for our teammates (temperature and symptom checks). ### 41. Efficient and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Karen A. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** The system is easy to use. Once it is set up it is easy for the end-user to send a notification. They can also make modifications on the fly with little issue. **What do you dislike about Everbridge 360 (Critical Event Management)?** I don't have any issues with the current system. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We make emergency notifications to constituents in our area to help keep them and officers safe. ### 42. Easy, but robust product! **Rating:** 5.0/5.0 stars **Reviewed by:** William D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** I have used Everbridge for over ten years. It is a continually developing mass notification product, which at the same time maintains an ease of use both for the end-user and the administration. Managing the backend is relatively simple after training. Sending alerts, including IPAWS, is a straightforward process; and creating templates is a huge timesaver. Everbridge has been more proactive in its community engagement, including ease of enrollment, special event (Nixle) registrations, and management of the notifications the user wants to receive. I have very much enjoyed using Everbridge, and their continuing growth and development keep it a leading mass notification system. **What do you dislike about Everbridge 360 (Critical Event Management)?** Everbridge's price keeps increasing, but it is still comparatively less expensive than some competitive products. Everbridge's speed of development means an administrator needs to keep on top of the new features. **Recommendations to others considering Everbridge 360 (Critical Event Management):** When comparing systems, keep in mind to check the service agreement if it is all-inclusive or a 'per message' format. Check with other users for their support experience. Most major mass notification systems have similar essential functions; the real power is in their support and education. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** In my new agency, we seamlessly migrated from one system to Everbridge. The community engagement (Nixle) for special events is a fantastic feature used for festivals, etc. Also, creating templates for planned notifications saves time and effort for the 911 center to send emergency notifications. ### 43. Easy and functional **Rating:** 5.0/5.0 stars **Reviewed by:** Glen B. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** Easy interface, fast responsive website. **What do you dislike about Everbridge 360 (Critical Event Management)?** New billing method was poorly explained and a bit disappointing versus unlimited. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We had no method reaching all citizens quickly, this system solved this. We have used this several times to inform our residents of events ### 44. Planning and Implementation: Everbridge Mass Notification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** I was assigned a relationship manager, Phillip Haslett who was top notch. He understood our needs, effectively communicated understanding throughout the lifecycle of this project, worked with our teams providing thoughtful guidance which ultimately resulted in successful implementation of the solution. **What do you dislike about Everbridge 360 (Critical Event Management)?** Nothing comes to mind that is worth mentioning. We're very pleased with the relationship, the follow-thru given for all tasks and issues, and quality support given thusfar. **Recommendations to others considering Everbridge 360 (Critical Event Management):** Of all the solutions, we found Everbridge to provide exactly what we need. Access to their support personnel, and the solution's flexibility were most notable. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We are able to utilize Everbridge in a way that is flexible for communicating in almost any emergency scenario, to any of our office locations, or specific group of employees, and even to mulitple locations. Very sophisticated in terms of options compared to our last communications system. ### 45. Great Product - Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Josh M. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** The support experience was the very best part, good communication and progress updates through to resolution. The software solution is well laid out and easy to understand, the API is simple to access and link existing applications. **What do you dislike about Everbridge 360 (Critical Event Management)?** I haven't found anything to dislike. There could be more branding options in the automatically generated notifications, but it has not been an issue. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We have used Everbridge to add robustness to our citizen notification options. The solution has added confidence to our ability to distribute email, SMS, and voice messaging in a crisis, and it replaced a solution that we were struggling with. ### 46. Great product for startups to large Security Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge is extremely helpful for any security operations from startups to large operations with the objective of quickly notifying employees or travelers of an incident or potential life-threatening event with a few clicks of the mouse. This is why many large security operations, including law enforcement agencies, utilize Everbridge. The upside of Everbridge is its customer service; each time we have questions or encounter an issue, we received a quick response and resolution to our issues. **What do you dislike about Everbridge 360 (Critical Event Management)?** Everbridge is a product that will take practice because it may take a while to get used to navigating through the website. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The problems we solved with Everbridge are quickly notifying employees and knowing that each one has received our message. The benefits is that Everbridge is not only a product for security, but its a product for any department. ### 47. Flexible and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Roger C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** The reliability of sending notifications and knowing that all recipients will be sent notifications until they acknowledge is reassuring. **What do you dislike about Everbridge 360 (Critical Event Management)?** Could be more intuitive, takes a while to become comfortable with configuration. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Has cut down unnecessary support tickets in a big way when unplanned outages occur and we can push out notifications via SMS. ### 48. Good system needs more education on all uses to be spread more frequently. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** I enjoy the ease of use in terms of the interface. **What do you dislike about Everbridge 360 (Critical Event Management)?** I dislike the inability to reach broader communities with translation. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I have realized in terms of benefits is the redundancy that this system creates. The problems that I have seen solved with this are the ability to continue redundancy and better messaging. ### 49. Everbridge is easy to use and reliable but is very expensive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Everbridge 360 (Critical Event Management)?** This is a very easy product to use and administer. **What do you dislike about Everbridge 360 (Critical Event Management)?** I do not like the current billing structure, the app is not great either. **Recommendations to others considering Everbridge 360 (Critical Event Management):** Spend enough time analyzing your use to determine the number of credits you purchase. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Easy emergency notifications as well as employee and responder alerts. ### 50. Everbridge is very robust and versatile when it comes to mass notifications and incidents. **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Application Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Everbridge 360 (Critical Event Management)?** I like that we can use Everbridge for many different situations. From sending notifications about shift changes, to requests, to emergency notifications. **What do you dislike about Everbridge 360 (Critical Event Management)?** There's not really anything that I don't like. If I had to be picky, navigating the Everbridge University can be tricky if you don't spend time getting used to it. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We currently have Everbridge working with us on a new organization that is intended to be used only for emergency communications. Because our primary organization is for internal use only, we realized that should an incident occur, we need the ability to reach out to employees, the general public, local emergency services, and others who wish to sign up for notifications. ## Everbridge 360 (Critical Event Management) Discussions - [What is everbridge used for?](https://www.g2.com/discussions/what-is-everbridge-used-for) - 1 comment - [What is the purpose of mass notification system?](https://www.g2.com/discussions/what-is-the-purpose-of-mass-notification-system) - 2 comments - [View Everbridge 360 (Critical Event Management) pricing details and edition comparison](https://www.g2.com/products/everbridge-360-critical-event-management/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-06-04+09%3A43%3A48+-0500&secure%5Bsession_id%5D=13ee490d-5eb3-425a-989d-3ebec6c14af5&secure%5Btoken%5D=9250ac6b92a134587a59758932b894bac4cebe250e33e5c9f5ef35de8040c0bf&format=llm_user) ## Everbridge 360 (Critical Event Management) Integrations - 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Program Management - Resource Modelling - Recovery Plans - Templates **Emergency Planning** - Scenario Planning - Automated Workflows - Auditing & Compliance **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Data Management** - Patient Care Report / Clinical Documentation - Performance Reporting **Communications** - Multichannel Sync - Video Broadcasting - Website Design **Threat Assessment** - Graphical and Link Analysis - Threat Scoring **Execution** - Crisis Management - Emergency Notifications - Workflows **Emergency Management** - Mass Alerts and Notifications - Threat Monitoring - Geolocation - Integrated Response - Crisis Communication - Post-Event Analysis **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Business Resilience** - Business Continuity - Compliance Management **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Business Operations** - Billing - Employee Management **Audit and Inspections** - Templates - Workflows **Administration** - Payment Processing - Reporting - Dashboards **Threat Monitoring** - Threat Alerts - Continuous Monitoring - Investigation Management **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Training** - Content - Best Practices **Platform** - Reporting and Analytics - Connections and Integrations - Collaboration Tools **Integration** - Integrated Risk Management - Disaster Recovery - EMNS **Generative AI** - AI Tasks **Reporting** - Root Cause Analysis **Generative AI** - AI Text Generation **Artificial Intelligence** - Heat maps - NLP Insights - Internet of Things (IoT) - Video analysis - Predictive - Monitoring **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Agentic AI - Operational Risk Management** - Proactive Assistance ## Top Everbridge 360 (Critical Event Management) Alternatives - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - 4.7/5.0 (526 reviews) - [Regroup Mass Notification](https://www.g2.com/products/regroup-mass-notification/reviews) - 4.7/5.0 (92 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews)