# Everbridge 360 (Critical Event Management) Reviews **Vendor:** Everbridge **Category:** [Critical Event Management (CEM) Platforms Software](https://www.g2.com/categories/critical-event-management-cem-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 333 ## About Everbridge 360 (Critical Event Management) Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports ## Everbridge 360 (Critical Event Management) Pros & Cons **What users like:** - Users appreciate the **ease of use** of Everbridge 360, allowing for quick and efficient communication setup. (110 reviews) - Users appreciate the **simultaneous alerts management** in Everbridge 360, streamlining communication across multiple channels efficiently. (59 reviews) - Users value the **targeted notifications** and **ease of use** of Everbridge 360, enhancing incident management efficiency. (56 reviews) - Users value the **effective communication capabilities** of Everbridge 360, ensuring quick and efficient alerts during critical events. (51 reviews) - Users value the **simultaneous alerts** feature of Everbridge 360, enhancing efficiency and improving communication during crises. (48 reviews) - Reliability (39 reviews) - Users highlight the **user-friendly interface** of Everbridge 360, enhancing real-time communication and effective risk management. (39 reviews) - Communication Efficiency (38 reviews) - Users value the **ease of communication** with Everbridge 360, facilitating timely alerts during emergencies and enhancing safety. (38 reviews) - Group Communication (34 reviews) **What users dislike:** - Users find the **system complexity** of Everbridge 360 challenging, impacting usability and require strong governance and administration. (36 reviews) - Users note the **inefficiency** in Everbridge 360's setup and data management, complicating its powerful capabilities. (30 reviews) - Users often find the **inherent complexity** of Everbridge 360 hinders quick decisions and timely responses during critical events. (19 reviews) - Users face **integration issues** with Everbridge 360, complicating the use of multiple modules and third-party tools. (18 reviews) - Users find the **limited functionality** of Everbridge 360 frustrating, especially with unreliable notifications and challenging reporting features. (18 reviews) - Notification Issues (18 reviews) - Difficult Setup (16 reviews) - Users find the product **expensive** compared to similar software, with many features requiring additional payment. (14 reviews) - Limited Customization (13 reviews) - Difficult Learning (12 reviews) ## Everbridge 360 (Critical Event Management) Reviews ### 1. Real-Time Mapping and Targeted Alerts Strengthen GSOC Response **Rating:** 3.0/5.0 stars **Reviewed by:** Jalel G. | SOC Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** From a GSOC standpoint, the mapping capabilities and real-time alerts offer clear visibility into how events impact our facilities and travelers. The ability to send targeted notifications, automate workflows, and document actions within a single platform enhances both response speed and accountability. I’m especially looking forward to the implementation of the new AI system, as it has the potential to streamline processes even further. **What do you dislike about Everbridge 360 (Critical Event Management)?** Some parts of Everbridge Critical Event Management are more complicated than they should be—especially when you’re trying to fine-tune alert criteria, manage asset associations, or build automation rules. If you’re not already experienced with the platform, it can feel confusing and time-consuming to get things set up correctly. In reality, most teams end up needing ongoing training and support just to use these features effectively and consistently. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 is helping us address gaps in how we detect, manage, and communicate during critical events. Before using the platform, our processes were more manual and fragmented—alerts could be delayed, communication wasn’t always consistent, and it was harder to quickly understand which people or assets were impacted. With Everbridge 360, we’ve improved our ability to centralize incident detection and response, automate notifications, and target the right audiences more quickly. This has helped reduce response times, improve coordination across teams, and increase overall situational awareness during disruptions. That said, the platform does require effort to configure and maintain effectively. Some workflows—like setting up alert criteria, asset mapping, and automation rules—can be complex, so ongoing training and internal ownership are important to fully realize its value. ### 2. Strong mass alert system for fast organizational response **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel T. | Senior crisis communications specialist, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I'm most impressed by how it adds dependability to critical communication processes. The features make it easier to communicate to the right people, and that has helped to minimise errors during emergencies. I appreciate it enhances trust with sharing urgent information with teams. We have also liked the customer service. The greatest thing is it makes emergency communication more reliable and less labour intensive to organise. **What do you dislike about Everbridge 360 (Critical Event Management)?** An area of improvement for me is that communications groups can require additional work when updating settings. The feature set is great, but some settings are slightly less user friendly when adjusting settings. This has affected my productivity by taking extra time to change communication lists for various use cases. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 has addressed the problem for me of getting clear and structured information in emergency situations. Its many features help ensure effective communication in teams, which has led to fewer miscommunications and confusion. This has enabled my team to better respond to emergencies. I've also found the customer service helpful. ### 3. Powerful, Intuitive CEM Platform—But Needs Strong Governance and Ongoing Admin **Rating:** 3.5/5.0 stars **Reviewed by:** Paula E. | HSIR Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** What stands out most about Everbridge 360 is how comprehensively it enhances an organization’s ability to anticipate, respond to, and recover from critical events—all within a unified, highly intuitive platform. What I like best about Everbridge 360 is that it brings together intelligence, communication, automation, and organizational resilience into a single, cohesive system. Its ability to help teams know earlier, respond faster, and improve continuously makes it one of the most sophisticated and user‑friendly Critical Event Management platforms available today. **What do you dislike about Everbridge 360 (Critical Event Management)?** Most of the “dislikes” around Everbridge 360 don’t stem from the platform’s capabilities—rather, they come from the inherent complexity of enterprise‑level critical event management. The system is extremely powerful, but that power requires: strong governance disciplined configuration ongoing data hygiene dedicated owners or administrators In environments like healthcare, where staff turnover is high and events are unpredictable, these challenges can feel amplified. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It helps identify threats earlier with real‑time risk intelligence and AI‑driven insights, reducing response time. It streamlines emergency communication using one‑click, multimodal alerts, improving message reach during outages and disasters. It standardizes incident response with automated workflows and templates, improving consistency across teams. It enhances employee safety through two‑way communication, SOS features, and location‑based alerts. It supports continuous improvement with after‑action analytics to strengthen future readiness. ### 4. Efficient Alerts, but Needs UI Update **Rating:** 4.0/5.0 stars **Reviewed by:** Imanda I. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I use Everbridge 360 (Critical Event Management) as a simple safety app to keep our team safe and informed. I love the tools for simple check-ins and the SOS button. The simple process for employee check-ins just requires tapping a button to confirm safety during emergencies. Additionally, the SOS button is very helpful because if an employee is in trouble while traveling, they can press it to immediately alert the system and send their location on the platform. It's a straightforward way to ensure everyone's safety and well-being by automating the whole process. **What do you dislike about Everbridge 360 (Critical Event Management)?** Some of the demo video and guidance video haven't been updated to match the new software versions release, which makes it confusing to find specific settings. The interface has two menus with many options we never use, making it look more complicated than it really is. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 (Critical Event Management) for sending mass notifications in seconds and keeping our team safe and informed during emergencies. It lets me send alerts via phone, text, and computer screen, and keeps emergency plans in one easy-to-find place. ### 5. Reliable Mass Notifications with Contact Groups, Templates, and Real-Time Delivery Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Swetha S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I can say that the mass notification aspect does work. Honestly though I needed it for. When there is some sort of event occurring you don't want to be messing around. So far I have not had to. You are able to establish contact groups and templates prior to an emergency occurring, when an incident occurs you simply fill in details and send. Not rebuild the wheel. While not perfect, the dashboard provides a good look at who has received notifications and who has not in near real time. **What do you dislike about Everbridge 360 (Critical Event Management)?** Setting up and configuring the product initially will require a person who is familiar with parameterizing a large amount of data. If that is not available within your organization it may take a significant amount of time to configure. Finally, I am a bit petty, but the default display on the dashboard always shows all items related to my entire organization. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Prior to implementing Everbridge 360, we were using email chains and phone tree systems to coordinate critical events. As bad as that sounds, this was our method for coordination. With Everbridge 360 all of these processes are centralized into one system/process. In addition to providing a centralized solution, Everbridge 360 creates an audit trail of all activity. ### 6. Easy to Navigate with Helpful Support, but Key Features Need Smarter Functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Jacqueline L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like that, for the most part, the system is easy to navigate when using it at a basic level. While it can be more complicated at the admin level, depending on build outs, customization, etc, the support team that we work with is helpful. The integration of the different products attempts to seamlessly move across the features and operations that we need in critical situations.Overall, this system is fully integrated into the operations of our segments across the globe. we rely heavily on its operations and functionality so i is a positive that we can work across the platforms as needed. **What do you dislike about Everbridge 360 (Critical Event Management)?** I find that some of the functionality is not "smart" in that some tasks, many basic seeming connections, do not exist without extensive customization and build outs. I also find that product development for some critical functions, such as geocoding in non-domestic US locations, can be abysmal at best and failing completely at worst. This has been an on going issue for years now and is one of our biggest complaints from our team. Some of the system seems to lack intuitive function. With our need of sending messages and use of the system, we can not afford to lose functionality in the system for issues that should not exist. We send at times 20,000 messages a month and can't afford to drop them. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We utilize Everbridge for a multitude of reasons and it allows us to communicate with our teams when it matters most. It allows us to evaluate risks, determine their impacts, and reach our employees as needed. This is a huge feat when managing a system as large as ours with a significant employee population. We want our employees safe and informed and this helps us do that. ### 7. Everbridge 360 CEM Transformed Our Crisis Response and Global Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** Everbridge 360 CEM has truly changed the way that our organization identifies and responds to crisis events. It helps us to geo-locate incidents in relation to our people and assets to ensure that we are receiving information on events that are relevant and actionable for our business. It filters out the "noise" of risk events that are outside of our scope of responsibility while still ensuring that we are aware of major events that have a global impact. It's flexibility also allows us to utilize the platform for supporting various business units outside of corporate security and business resilience, including IT, facilities, and R&D. We rely on Everbridge 360 to communicate effectively and efficiently with our employees and key stakeholders around the world, to keep them informed and to ensure their safety during times of crisis. **What do you dislike about Everbridge 360 (Critical Event Management)?** Everbridge continues to innovate and evolve its product. However, some modules are rolled out before they feel fully complete, such as Communications. While Communications has fantastic functionality, we can’t implement it yet because we need key features from the legacy Incident module to be cross-compatible. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The platform has given us a single-pane-of-glass approach, allowing us to consolidate information from multiple sources of truth and present a complete view of an incident’s impact. It has addressed the challenge of having data and information siloed, so everything is easier to access and understand in one place. ### 8. Everbridge’s Multi-Channel Alerts and Geo-Targeting Deliver Critical Messages Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse B. | Security incident handler, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I find the strong multi-channel delivery of Everbridge to be great. We are also able to send critical alerts at the same time using text, email, phone calls and even social media so that everybody receives the message. Its geo-targeting option is also incredibly valuable, when there is a localized incident, we can easily target the affected people, without raising the alarm of others. **What do you dislike about Everbridge 360 (Critical Event Management)?** I dislike the first setup of contact group segmentation in Everbridge 360 the most. It is a little complicated to sort and label contacts exactly to all the various situations we require. In addition, the reporting is extensive, but not always intuitive and sometimes takes some digging to create a dashboard of specific, niche measures. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Our emergency communication plan has been revolutionized by Everbridge. Previously, the only way to contact our entire organization in case of a critical event was through manual phone trees and slow email blasts which could not only get us confused but also slow down in response. It is possible now to activate pre-defined scenarios in minutes in Everbridge and deliver clear and consistent messages across all the relevant channels. This will provide a real-time awareness and direction to all, which significantly enhances our reaction rates and general safety. ### 9. Powerful Emergency Event Management with Some Setup Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Muaaz H. | Customer Support Agent Tier ll, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I love the watch zones and organization codes. The watch zone feature lets me draw specific shapes on maps to monitor, and if an asset like a delivery truck or staff member enters the zone during a high-risk window, the system triggers a response, providing specific safety without requiring constant manual tracking. Organization codes have completely fixed the 'how do I log in' support ticket issue. New hires just enter a simple ZIP code during onboarding, and the application auto-configures to our corporate SSO. **What do you dislike about Everbridge 360 (Critical Event Management)?** While it's powerful, the process of importing and cleaning contacts remains a bit sticky. The import process can throw error data for troubleshooting. There's notification fatigue for background service on the mobile side, the app is quite loud about this background process. I would love more granular control over the system; currently, it's often an "all or nothing" choice between not receiving any alerts or seeing a push notification that the app is running on your lock screen. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 for dynamic workforce protection and monitoring. It automatically initiates check-ins during risks and serves as a crisis management hub. The watch zones help monitor assets without manual tracking, and organization codes simplify onboarding with auto-configuration. ### 10. Strong support for coordinating urgent information delivery **Rating:** 4.5/5.0 stars **Reviewed by:** Michele R. | Emergency operations coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** My favorite is its clarity that is brought when there is a pressing need to be updated. I am able to pass messages because I am sure that they will get to the target groups without any confusion. I also appreciate the option to select alternative communication channels, depending on the urgency. It simplifies my work as I do not have to provide the same information in various locations and all things remain better organized in critical situations. **What do you dislike about Everbridge 360 (Critical Event Management)?** I dislike one aspect when it comes to accommodating rules of communication to fit certain scenarios, which I find time-consuming. When the thing changes rapidly, it is not always easy to change the message paths. I have also observed that the formatting of messages available is sometimes too limited and this limits the clarity with which I can be able to convey some information. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 addresses the issue of incoherent communication in case of any urgent events. Important messages might be overlooked or misunderstood before its use. The updates are now provided in a more organized manner, thereby enhancing coordination. ### 11. Comprehensive Emergency Management with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Izfar H. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I really like how the new dashboard puts every tool I need on a single screen, so I don't have to search through complex menus during stressful situations. Another great feature is the way it reaches people through a phone call, text, and email all at once, ensuring the message is actually received by the recipient. The system also makes it very easy to track who has replied to safety checks, so I can see exactly who is safe in real time without making dozens of manual phone calls. **What do you dislike about Everbridge 360 (Critical Event Management)?** One thing that I dislike is the system can be a bit overwhelming for new users because there are so many settings and options to choose from the start. It would also be better if the software had a smart way to stop sending alerts once a person has already acknowledged the message, as it sometimes continues to ping their other devices. And I also find that the mobile apps can occasionally be slow to update when I'm trying to view the location of my teams on a map during a busy day. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 to send urgent messages to all employees, acting like a digital megaphone to ensure everyone gets the message no matter their location. ### 12. Instant communication of our scattered incident response team using conference bridge is great **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa B. | Business continuity planner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** The Everbridge Mass Notification is indeed best when it comes to quick and multi-channel communication in cases of critical events. The fact that it can instantly deliver alerts in form of texts, emails, phone calls and even push notifications will ensure that every person is informed about urgent information, no matter which method he or she prefers. The geo-targeting option is amazing to me because it can target only those who were affected, such as employees in a particular building on campus during a local event of air pollution. Extreme confidence in high-stakes scenarios is given by reliability and speed of message delivery. **What do you dislike about Everbridge 360 (Critical Event Management)?** Although it's powerful, managing contact information in the system can be a bit cumbersome. Keeping all lists accurate and up to date is an ongoing task, and the import process is not always as smooth as it could be. While the user interface is functional, it can feel somewhat outdated compared with more modern platforms, and certain administrative tasks are not as user-friendly as they should be. None of this is a major blocker, but there is still room for improvement. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 has totally changed the way we do emergency communications. In the past, we used to scramble using phone trees and manual emails and miss people or create delays in critical incidents. We can now pre-configure templates in case of certain situations and reach our whole community, or our target groups, in a matter of minutes. This will greatly minimize panic, all people receive correct and timely information and our incident response time is much better, keeping everyone safer. ### 13. Brings Structure to Chaos and Automates Onboarding Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond W. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** Honestly, I think the best part about ever coming back to the program is that it makes a chaotic process much more structured. The fact that I’m literally half asleep on my couch right now, but I can still walk you through our on-boarding process because its’ just laid out, is huge. Once you understand how the conditional logic works, the tasks will be sent to the appropriate personnel automatically, and you won’t have to chase anyone down. That itself will save a ridiculous amount of time. **What do you dislike about Everbridge 360 (Critical Event Management)?** When you’re charged for the number of users you don’t even have, that’s just how the company operates. Building something with complexity for the first time will take trial and error and will definitely drive you crazy. Also, if your notifications become unmanageable in large work flows, they will require a lot of tweaking to bring them down to a manageable level. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The price, like seriously is really frustrating, small teams are penalized and you pay for users you don’t even have and apparently, that’s how the whole system works. Also, every time you build something new the first time you’re doing trial and error and it WILL drive you crazy. On top of that if you run a large workflow, the notifications can get out of control and it took me forever to figure out how to make the notifications reasonable. ### 14. AI-Powered EMS with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Hamzah A. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** What I like most the AI filtering in Everbridge 360 (Critical Event Management). It's effective at distinguishing between real events and fake threats or unconfirmed reports. The notifications we set are always correct and accurate, which helps avoid unnecessary fear for our employees. The setup is much more intuitive than the previous tools that we use, and the setup guide helped link our HR data and office location in just a few days, even though the setup itself is complex but doable. Everbridge let us to always prepare for the worse and using the mass notification to alert our employee in real-time for incoming crisis or emergency events. **What do you dislike about Everbridge 360 (Critical Event Management)?** I think they need to work more on the AI because I wish there was some visual way to teach the AI sometime. It is hard to see why the AI decided to filter out some specific event without digging deep into the setting and what happened is it will produce a false report or inaccurate situation. It is also quite expensive to deploy this software, using around 20% of our IT budget and I wish they can give more discount for their loyal customer. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 to manage the entire life cycle of emergencies, detecting threats early. It intelligently filters relevant data, reducing unnecessary alerts. The software does the heavy lifting of risk analysis, letting me focus on solutions. We also use it to analyzed threat and make early decision making to protect the business from physical event or political event. ### 15. Better control over sending urgent messages in organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Arnold S. | Operational resilience lead, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** The greatest benefit to me is the fact that the use of Everbridge will deliver messages to individuals with no delays and gaps. I use it to deliver warnings in various ways, and this ensures that there is a clear communication. Its functionality follows various applications, ranging between straightforward modifications to emergencies. It has enhanced my communication management process as well as ensuring that important information is presented in a structured manner. **What do you dislike about Everbridge 360 (Critical Event Management)?** The disadvantage of Everbridge 360 that I do not like is that contact lists may be time-consuming to manage. At times updating of user details involves additional processes that slow me down. Although the features are adequate, it can at times be confusing navigating through them. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The issue of slow and inconsistent communication in case of an urgent situation is resolved with the help of Everbridge. There used to be a challenge in reaching everybody within a short time before using it. But now I am able to message massive amounts of people simultaneously and I am assured that they will get the same information. ### 16. Powerful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Director, Incident & Work Area Recovery Management COE, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Everbridge 360 (Critical Event Management)?** The ability to have a single respository of employee, location, and operational information that can be accessed from a variety of platforms to send alerts/notifications when threats the health & safety of employees, and likely to disrupt operations. The ease of use and support has increased the adoption rate of the tool, and now we are seeing it being leveraged and used in so many varying scenarios. **What do you dislike about Everbridge 360 (Critical Event Management)?** WIth the recent acquisitions of other company and tools, the full integration into the suite of products offered by Everbridge. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** A single source of information that has the ability to quickly and efficiently notify everyone of threats, and ongoing business disruptions outside of the current infrastructure. The ability to build generic templates based on scenario and type of threats, allows us to respond quicker and provide a consistent experience for employees during stressful situations. **Official Response from Emily Holtrop:** > Thank you for your thoughtful review! We're thrilled to hear Everbridge 360 is empowering your team with a unified platform for communication and response. We appreciate your feedback on integrations, our team is focused on ensuring all solutions work seamlessly together to deliver even greater value. Thanks again for your partnership and for being part of the Everbridge community! — The Everbridge Team ### 17. Everbridge 360 Automates Critical Alerts and Keeps Incidents on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Daniil A. | Senior Mobile App Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I liked the automation of alerts the most. There is a lot going on today, I apologize if I seem to be yelling, but basically - when something critical occurs; Everbridge 360 will automatically notify the correct individuals, eliminating the need for manual tracking of all team members. We are responsible for managing many different locations and prior to using Everbridge 360 critical items often went un-notified and/or fell between the cracks during incidents. Now we have a workflow, it runs as planned, the correct individuals receive notifications and assignments are made for those affected by the critical item. I no longer have to determine which team member may know what. **What do you dislike about Everbridge 360 (Critical Event Management)?** The initial setup of Everbridge 360 took a significant amount of time, users cannot simply log-in and begin using the software without first properly mapping out their response processes and procedures. Also, Everbridge 360’s auto-correct feature consistently changes “escalation” to a non-desirable word choice – while this issue is not specific to Everbridge 360, it did contribute to my frustration level today. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** In essence, our organization required a solution that allowed us to ensure that when a critical occurrence occurred, the response to that occurrence was not dependent upon one individual to remember to contact another individual. Everbridge 360 provides a solution to this problem by automating the chain of notifications involved in responding to a critical occurrence. For a team that responds to critical occurrences at multiple sites, Everbridge 360 allows all team members to respond based upon the same plan (playbook) during a critical event as opposed to responding based upon their own judgment (improvising). ### 18. Critical messages reach the right people quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Johan W. | Business continuity coordinator, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** The reason I find Everbridge Mass Notification interesting is that it provides me with a feeling of certainty that I am able to get all the updates sent to all employees in the shortest time possible. I often make use of it to send safety messages, changes in operations or urgent reminders. The alerts are accurate and timely due to its features of multi channel messaging, targeting an audience, and scheduling. **What do you dislike about Everbridge 360 (Critical Event Management)?** One of the disadvantages that I have had with it is that tailoring messages to particular employee groups is sometimes tedious. This at times postpones alerts of an urgent situation in my position. Although the platform itself provides a ton of options, it can involve additional effort to identify the appropriate settings to use on targeting, timing, and delivery, a factor that may have a short-term negative impact on the efficiency of work. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** In the case of our teams, the problem of delivering essential messages to a large audience is resolved with the help of Everbridge Mass Notification. In the past, updating on urgent matters had to be done by hand through different systems. Using this platform, we will be able to provide alerts regarding safety concerns, operational modifications or closures promptly and precisely. ### 19. Easy-to-Follow Task Checklists That Simplify Complex Work **Rating:** 4.5/5.0 stars **Reviewed by:** Naresh M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I appreciate that it simplifies complex activities into easy to follow task check lists; I've worked a long day on my feet and I'm glad that at least the check lists are easy to follow. It takes care of all the follow-up items, so I don't have to worry about them and as long as it keeps running, it's good enough. **What do you dislike about Everbridge 360 (Critical Event Management)?** I dislike how they are very price sensitive and require you to purchase many seats in order to use their software. Also the notification feed is cluttered and becomes annoying unless you spend a lot of time adjusting the settings and I also find it strange that it will function on edge but not chrome. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The software is helping us from losing track of items within our spreadsheet and random notes. We are using it for new employee on-boarding and routine checks so no one will have to ask multiple questions to complete a job. ### 20. Effective for Employee Tracking, Setup and Reporting Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Dawn M. **Reviewed Date:** February 12, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the fact that we can see the location of our workforce in their static locations, temporary locations and traveler itineraries. We can feed in information about our people and get visibility to important details like nationality, titles and levels. This visibility is crucial, especially when we have people of particular nationalities going into countries where there's high tension. We can quickly see who we may need to evacuate or protect, ensuring their safety and easily communicate with them. **What do you dislike about Everbridge 360 (Critical Event Management)?** It's not been an easy setup, and we're still engaging with Everbridge to bring on a TAM to help automate a lot of processes and get fully implemented. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 gives us visibility to the locations of all our people and sends targeted alerts, so we know when to reach out and ensure our workforce is safe. Targeted alerts based on our assets quiets the noise and alerts us on the things that matter. ### 21. Easy to Use and Keeps All Event Communications in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Bill W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** It’s easy to use, and I like being able to pull everything together in one place, including communications. **What do you dislike about Everbridge 360 (Critical Event Management)?** Being able to plan ahead for when you’re going to respond to something is really helpful. I think events usually have a lot going on, so the more you can build in ahead of time—and the less you have to “think of” or “remember” in the moment—the more likely you are to end up with better outcomes. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It really helps when we’re looking into business impacts. Our associates and locations are spread across the country, so being able to quickly review disaster situations and identify potential impacts to employees and physical locations is a big help for us. ### 22. Everbridge 360: Facilitating Rapid Response Times and Streamlining Communication During Crisis **Rating:** 4.5/5.0 stars **Reviewed by:** Elijah T. | Fort Worth Campus Operator, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** It's been incredibly beneficial for the purpose of notifying employees of ongoing events, from minor inconveniences in the area to emergencies that require rapid response from designated groups. **What do you dislike about Everbridge 360 (Critical Event Management)?** Every now and then we receive a VCC alert that's delayed, which slows down response times or else is less beneficial as other sources were able to inform our team faster. However, this is not for the majority of events and incidents. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** It increases our effectiveness with performing quality reach out or FYIs to our employees. It's allows for us to utilize the templates and groups to their full potential, allowing us to both automate and streamline notifications and crisis interactions with affected employees. ### 23. Reliability and Intuitiveness Redefined **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie W. | Partner Implementation Architect | Lead Partner Engineering, Cloud Contact Center, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the reliability of the Everbridge 360 (Critical Event Management) platform, which ensures that we receive customer messages on time. The intuitive nature of both the website and the xMatters app is also great. It meets the need for a reliable notification platform in a way that other platforms haven't in the past. This reliability and usability are crucial for our operations. **What do you dislike about Everbridge 360 (Critical Event Management)?** I'd like some improvements and enhancements on the xMatters schedule options, but it's all very minor. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 for persistent notifications to hard-to-reach users, ensuring reliability and extended availability via Wi-Fi and cellular connections. It also meets our need for timely customer messages with a dependable platform, unlike others we've tried. ### 24. Everbridge Makes Mass Notifications Easy with Highly Customizable, Targeted Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Business Continuity Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** We use Everbridge for mass notifications across our company. I appreciate how customizable it is, and that it lets us target specific audiences based on the regions affected. **What do you dislike about Everbridge 360 (Critical Event Management)?** We only use the notification portion of Everbridge, so I can’t speak to 360. I do wish there were a way to schedule a contact’s removal for a future date. Right now, adding and deleting contacts is handled manually, so having a “future removal date” field would let me enter that information as soon as we receive employee termination notices, instead of having to remember to remove the contact later. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The notification feature lets me share our current response rates in real time and report them to leadership as needed. In turn, that visibility helps higher-ups quickly determine whether additional follow-ups are necessary. ### 25. Reliable Alerts, Needs Intuitive UI **Rating:** 4.0/5.0 stars **Reviewed by:** Purnachandra G. **Reviewed Date:** January 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I use Everbridge 360 (Critical Event Management) to monitor critical incidents and quickly communicate alerts, so people can respond faster and stay safe during emergencies. I appreciate its ability to solve problems like delayed communication, lack of real-time visibility during incidents, and uncoordinated responses by bringing alerts, updates, and actions into one reliable system. What I like most about Everbridge 360 is its ability to send fast, reliable alerts and provide real-time visibility during critical events, which makes coordination easier and reduces confusion when quick decisions are needed. I find it reliable for managing critical events and communication. **What do you dislike about Everbridge 360 (Critical Event Management)?** Some parts of Everbridge 360 can feel complex at first, and the interface could be more intuitive. Simplifying setup, workflows, and reporting would make it easier to use, especially during high-pressure situations. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 to monitor incidents and communicate alerts quickly, solving delays and lack of real-time visibility, ensuring coordinated responses. ### 26. Essential for Crisis Management, Needs Easier Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Aakriti M. | Admissions, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the reliability and real-time response capability of Everbridge 360 during critical situations. The way it brings communication, incident management, and situational awareness into one centralized system really reduces confusion and speeds up decision-making. The platform allows me to quickly reach the right people, track responses, and maintain operational continuity, which is especially valuable when time and clarity are critical. The real-time response capability ensures that alerts and updates reach the right stakeholders instantly, minimizing delays and allowing teams to take action quickly and confidently. I also appreciate the centralized communication system that brings all incident-related information, alerts, updates, responses, and status tracking into one platform, eliminating scattered communication and ensuring everyone works with the same, accurate information. This improves coordination, accountability, and overall crisis management effectiveness, making Everbridge 360 highly valuable during time-sensitive situations. **What do you dislike about Everbridge 360 (Critical Event Management)?** One area that could be improved is ease of use for new or non-technical users. The platform is powerful, but the number of features and configurations can feel overwhelming at first and may require additional training or onboarding. Another aspect is customization and setup time. Tailoring workflows, alert rules, and integrations to specific organizational needs can be time-intensive, especially for teams looking to deploy quickly. Simplifying initial setup and offering more guided templates could enhance the overall experience. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 solves delayed communication and fragmented response by providing real-time alerts and centralized incident management. It enables faster decision-making, improved safety, and business continuity during critical events by ensuring timely communication and coordination across teams. ### 27. Building a Full Audit View from Monitoring to Closure **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** We are still in testing, but love how we can start to pull together a full audit view of an event from monitoring to closure **What do you dislike about Everbridge 360 (Critical Event Management)?** We are still early in deploying this version so nothing stands out to dislike. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** the biggest opportunity for us will be to have an integrated view for the analyst to monitor, engage stakeholders, and respond in one place. additionally we are pushing for AI across the organization and being able to leverage 3rd party capabilities is a huge uplift for us rather than us developing on our own. This also significantly assists us in time to respond to an event. ### 28. Feature-Rich Platform with Easy HR and MS Teams Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle N. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the number of features of the platform, allowing organizations to customize their solutions based on their needs. It also has easy integration with our HR data system and MS Teams. **What do you dislike about Everbridge 360 (Critical Event Management)?** The one thing I dislike is the fragmented programs that require extra fees to add. Only because our budgets are very tight :( **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 is our organization's only program that bridges organizational silos. We're able to communicate and reach every employee across North America and other continents and provide real-time situational awareness notifications. Everbridge 360 is also our backup communication platform for Microsoft products (ex. if MS Teams and Outlook go down). ### 29. Rapid Communication, Yet Integration Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Ayush P. | Manager Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like Everbridge 360 (Critical Event Management) because it's very fast, efficient, and reliable. It only takes a fraction of a second to send communications to all our employees. I also appreciate the variety of communication methods available, including phone calls, emails, and notifications, ensuring that the recipient doesn't miss the communication. The initial setup was very easy, and the device setup was straightforward, although onboarding users took some time. **What do you dislike about Everbridge 360 (Critical Event Management)?** We tried to integrate Everbridge 360 (Critical Event Management) with one of our other systems, and that integration didn't work out very well. Maybe we'll have to put some more time and discuss with our pitch team. I hope that will work soon. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 (Critical Event Management) to contact our entire employee base in crisis situations. It's fast, efficient, and reliable, sending communications instantly via multiple channels like phone calls, emails, and notifications, ensuring no communication is missed. ### 30. Effective Emergency Notifications, But Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Luke S. | Cloud & Application Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the ability to have multiple channels as needed for mass notifications to different employee groups. We can send alerts, like inclement weather notifications, to employees who work in particular offices. It helps us get the necessary information to the necessary audience quickly and efficiently by removing barriers of making sure we have the right emails or phone numbers. We just select the correct channel and send the message out. **What do you dislike about Everbridge 360 (Critical Event Management)?** Cost is the biggest concern to me. It works well but it is quite a bit pricier than other competitors. It was complex initially. But management has been easier once deployment and the initial configuration was complete. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 to notify employees quickly and efficiently on multiple devices, solving communication issues during emergencies. Its ability to target specific groups helps deliver necessary info without alerting others unnecessarily. It removes the hassle of ensuring correct contact details. ### 31. Easy Mass Communication Across Teams with Flexible Use Cases **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I really like the ability to mass communicate across our organization, and at the same time set it up for different use-case scenarios for different teams. **What do you dislike about Everbridge 360 (Critical Event Management)?** I wish I could do more with the platform, and that everything were available in the same window. I’d also like clearer visibility into what options are available that I’m not currently using, as well as which features I already have access to but may not be making the best use of. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I don’t think we’re using it to the best of our ability, and I feel we could be getting more out of it. ### 32. Transformed Incident Response with Fast Employee Wellness Check-Ins **Rating:** 5.0/5.0 stars **Reviewed by:** Carl A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** It has completely changed the way we respond to an incident. Being able to send out messages to our employees after an event to check on their wellness has made our response process so fast **What do you dislike about Everbridge 360 (Critical Event Management)?** There are a couple of small functionality pieces that I would love to see updated. Such as being able to filter by every column, but, overall, it is amazing **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The ability to quickly and reliably contact our employees and our stakeholders during a major event. This has completely changed the way we do things and how we are able to respond to an incident ### 33. Streamlined Event Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Dana C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like being able to track and monitor responses, quickly export information, and build a report. I enjoy the ease of use. The initial setup was pretty easy with the assistance of our TAM, who informed us of what we needed and made adjustments as we progressed through the setup process. **What do you dislike about Everbridge 360 (Critical Event Management)?** There was nothing I disliked about the tool. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 to manage physical security and weather events, track responses, and task stakeholders. It helps get messages out using templates, track and monitor responses, quickly export info, and build reports. I enjoy its ease of use. ### 34. Friendly UI with Clear Crisis Notifications and Easy Polling **Rating:** 5.0/5.0 stars **Reviewed by:** caroline w. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** Friendly user interface. Formatting easily interpreted by employees receiving notifications during or after a crisis. Ability to poll and easily interpret and share results. **What do you dislike about Everbridge 360 (Critical Event Management)?** Dynamic reporting can sometimes take some manual effort. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We have the ability to reach out to employees via multiple modalities (text, email, call) in the event of emergencies. The Business Resilience team is able to receive alerts for events occurring near each of our sites as well as for nearby remote employee locations. We have also enabled other teams at our organization (Facilities, HR, Physical Security) to receive and triage alerts as necessary. ### 35. Positive Experience with Mass Notification **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Everbridge 360 (Critical Event Management)?** I've used Everbridge for nearly 10 years and would recommend to any other professionals in search of a mass notification platform. The features that have been added over the past 3-5 years have really helped my use case while offering more flexibility in delivery method, custom logo's, call routing, conf bridge triaging and custom SMS and email templates. **What do you dislike about Everbridge 360 (Critical Event Management)?** The inability of Everbridge to offer our historical call logs is unfortunate. I'd prefer to have access to all notifications I've ever sent, not just the last 200 active notifications. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** When firm communications (email, desk phone) are unavailable, Everbridge is the only option to reach our staff. Even if firm contact methods are available, the ability to ping any and all contact methods an employee has identified simulatenously is a great advantage of using a system like Mass Notification. ### 36. Streamlined Communication, Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rich M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the ease of use and how much it cuts down the time information is sent to our stakeholders. The transition with Everbridge 360 (Critical Event Management) was seamless, thanks to our TAM, Tom Osail, who has been instrumental in the success of Everbridge usage in all of Exelon. **What do you dislike about Everbridge 360 (Critical Event Management)?** I would like scheduling to be a little easier. Also, I feel the overall look and feel is too busy. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 for mass communication and resource activation during security events and outages. It speeds up informing stakeholders and helps in emergency responses. ### 37. Effective Mass Notifications, Needs Improved Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Chuck R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I appreciate Everbridge 360 (Critical Event Management) for its Mass Notification feature, which is crucial for us. I also find the geofencing helpful because it often provides sound updates. The system provides real-time major incident alerts, allowing us to send mass notifications promptly. **What do you dislike about Everbridge 360 (Critical Event Management)?** Not all sources are identified, leading to unverified information about potential disruptions. Also, integration on certain platforms like Salesforce needs work. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I find Everbridge 360 helpful with real-time major incident alerts and mass notifications, although not all sources are identified and some are unverified. Geofenced assets provide sound updates. ### 38. Critical Alerts with Seamless Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki C. | Security Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like that Everbridge 360 (Critical Event Management) provides quick and valid information. The ways of getting the information are effective, and I appreciate how it lets us know of events happening near our sites. The 'Signal' feature is also helpful because it allows us to get updates from socials. Additionally, setting up Everbridge 360 was easy. **What do you dislike about Everbridge 360 (Critical Event Management)?** Looking forward to flow designer **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 (Critical Event Management) provides situational awareness by informing us of events near our sites. It offers quick and valid updates, including social media signals, and supports mass notifications. ### 39. A Critical Tool for Asset Safety and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I love that Everbridge 360 (Critical Event Management) allows us to safely monitor our assets, including our people and facilities, and directly communicate any emergent issues to ensure their safety. I appreciate that we can communicate with employees in a number of different ways to suit our needs and customize as needed. Depending on the situation, we can determine the group we want to communicate with and how to reach them effectively. **What do you dislike about Everbridge 360 (Critical Event Management)?** None **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge 360 helps us safely monitor assets and communicate emergent issues to ensure safety, with customizable communication options. ### 40. Efficient solution for group notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Melody A. | Corporate security coordinator, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Everbridge 360 (Critical Event Management)?** My best feature of Everbridge Mass Notification is that I do not have to go through rings of fire to contact everyone I need. Our side of the implementation was seamless and it is containing features that are similar to the kind of alerts we issue on a weekly basis. I use it frequently, as I find it effective with regard to the functioning of our team. The customer support has been cooperative in cases where I needed assistance and nothing has gotten out of hand to slack down our day. **What do you dislike about Everbridge 360 (Critical Event Management)?** The aspect I find challenging with the Everbridge Mass Notification is the fact that certain message templates seem restricted to me so I write more than I should. Updates are carried out occasionally and alter little details that disorient me during the day. Due to that, my usage frequency decreases during specific tasks. Customer support is something that provides assistance when necessary, but the number of features is insufficient enough to make me feel slowed down. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The thing that Everbridge Mass Notification assisted most in doing was avoiding alerts missed when the situation got chaotic. The installation did not disrupt our current working process, and the features were suitable to our daily requirements. Its frequent utilization by the team is due to the fact that it adds order to what once were chaotic situations. The customer care is quick to respond when we require it, and everyone will find the entire experience easier. ### 41. Streamlined Communication and Systems That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Celeste G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** the ability to streamline systems and communications. **What do you dislike about Everbridge 360 (Critical Event Management)?** Currently, I find it hard to know what I don't know - I'd like to have more interaction with a representative to learn ways to utilize the system better and integrate with my current processes and needs. I also find the current reporting system challenging - at least in the way that I use it. That may be an easy fix with help from an expert. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** The ability to automate notification - I just need to get my team on board. ### 42. Efficient and Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Erin L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I find Everbridge 360 (Critical Event Management) quick and easy to navigate. It's easy to set up to meet my needs and meets threshold requirements. I appreciate the excellent threat and intelligence data it provides, which helps me make real-time, trusted decisions. **What do you dislike about Everbridge 360 (Critical Event Management)?** The user interface is confusing and has too many colors for those with color blindness. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 to address lack of real-time and vetted information while being short on time. It provides quick, easy navigation and excellent intelligence data for real-time, trusted decisions. ### 43. Effortless Tracking, Essential for Crisis Management **Rating:** 4.5/5.0 stars **Reviewed by:** Adam D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the asset integration feature in Everbridge 360 (Critical Event Management) because it allows us to track our moving objects efficiently. It's great for quickly assessing situations, triaging, and getting messages out, especially in emergencies. **What do you dislike about Everbridge 360 (Critical Event Management)?** I wish there's a lot more clarity in the KMLs. Easier to turn on and off. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 (Critical Event Management) for accountability with all 4,000 employees and ensuring they're safe during emergencies. Its asset integration lets us track mobile medical units across the country, which is immensely helpful. ### 44. Reliable Support and Automation That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Yuri K. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Everbridge 360 (Critical Event Management)?** I was shocked that when our applications broke down but thankfully their customer service did indeed answer their phones. And even though I had low expectations that the workflow automation would not trigger as expected but in the end everything did work out. I also was relieved that the mass notification went out as scheduled without causing the entire system to crash and it also meets the regulatory requirements which is a plus. **What do you dislike about Everbridge 360 (Critical Event Management)?** But I have to say, the reporting features are a nightmare to try to understand. I dislike that you can only select one item from each drop down menu and it causes me to have to click many times. It's an older gray interface and also when I'm in the middle of filling out a form and I get logged off; I lose all my input. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** We currently utilize this product to follow critical events and ensure safety of personnel during emergencies and it satisfies the auditors since we're able to show we sent the notifications and we are also able to save time versus using manual phone trees that we used to utilize. ### 45. Effective Mass Communications for Critical Disruptions **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul s. | Assistant Manager OTC, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** It helps trigger mass communication to employees in case of critical system impact to arrange for alternative work arrangements. This is also used to inform clients of regular working setup disruptions and plan ahead of time. **What do you dislike about Everbridge 360 (Critical Event Management)?** The notifications on the app are not always reliable. The user app functionality should be improved so it’s easier to update contact details and manage notification preferences. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Business Continuity Management, along with critical updates to employees in the event of disruptions. ### 46. Essential for Crisis Management with Minor Email Update Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Austin M. | Business Continuity Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I like the modern UI of Everbridge 360 (Critical Event Management) as it makes it easier to navigate during critical times and simplifies communication sending. The travel portion is great for finding individuals' flight information and trip information. **What do you dislike about Everbridge 360 (Critical Event Management)?** There's an issue with mass updating and 're-enabling' email accounts. We need to do it one by one instead of a mass update. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 for crisis and incident management. It helps with employee incident management and finding flight info. The modern UI eases navigation and communication in critical times. ### 47. Effortless Setup, Essential for Emergency Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Nur I. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** I find Everbridge 360 (Critical Event Management) easy to use, which is great for setting up critical emergency announcements. It's also easy to set up, and once that's done, it pretty much works automatically. I would definitely recommend it, giving it a 10 out of 10. **What do you dislike about Everbridge 360 (Critical Event Management)?** I think it could improve if it can provide solutions for the emergency. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** I use Everbridge 360 (Critical Event Management) for critical emergency announcements. It solves the need to inform employees about emergencies in their area. It's easy to use, easy to set up, and operates automatically. ### 48. Single Dashboard Makes Everything Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Shan K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Everbridge 360 (Critical Event Management)?** Single dashboard allowing end users to not skip. Online training which is helpful for all users types **What do you dislike about Everbridge 360 (Critical Event Management)?** Intel readiness and direct comms sent to GSOC without interruptions **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** it is solving problems for our urgent comms needs, also helping risk Intel, cyber security and supply chain. ### 49. Exceptional Reliability and Precision in Critical Event Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dolores G. | Crisis Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Everbridge 360 (Critical Event Management)?** What I appreciate most about Everbridge, in addition to its rapid response features for critical events and mass messaging, is its segmentation and routing capabilities. They work flawlessly, allowing me to notify only the relevant personnel whenever we receive an alert. I also find the 360 interface extremely helpful, as it collects only the necessary data, which is impressive. Having used this solution for some time now, I continue to find it both wonderful and effective every day. I truly hope it remains as reliable and useful as it has always been. **What do you dislike about Everbridge 360 (Critical Event Management)?** Up to this point, everything has been working as expected and I haven't noticed any negatives. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** To be honest, it has been an excellent solution that truly fulfills its objectives and distinguishes itself from others. Everbridge has successfully addressed challenges in our crisis management operations, shifting our approach from reactive to predictive and opportunistic, while also reducing response times. In summary, they do an outstanding job. ### 50. Intuitive Platform and Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** MIchael L. | Regional Security Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Everbridge 360 (Critical Event Management)?** The interface and functionality show that Everbridge understands their users and needs of their customers. The various interfaces for all modules are well-designed and intuitive. Foremost, their customer support is unmatched. **What do you dislike about Everbridge 360 (Critical Event Management)?** I would say that there is nothing I dislike. I will say that their many acquisitions over short period of time has slowed the full integration of each. However, when these integrations are completed, the final product is excellent such as the integration of NC4 into VCC. **What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?** Everbridge has allowed us to standardize and streamline are crisis management processes globally. Processes and procedures were very siloed and relied on old methodologies such as phone trees. Furthermore, sites would need to depend on active monitoring of local municipality communications and network news for critical event identification. Everbridge has made this process seamless with critical event workflows. **Official Response from Emily Holtrop:** > Thank you for your wonderful feedback! We’re thrilled to hear that Everbridge 360 and our customer support team have made a strong impact on your crisis management efforts. We appreciate your note on integrations, our team is committed to ensuring every enhancement delivers an even more seamless experience. Thanks again for your partnership and for being part of the Everbridge community! — The Everbridge Team ## Everbridge 360 (Critical Event Management) Discussions - [What is everbridge used for?](https://www.g2.com/discussions/what-is-everbridge-used-for) - 1 comment - [What is the purpose of mass notification system?](https://www.g2.com/discussions/what-is-the-purpose-of-mass-notification-system) - 2 comments - [View Everbridge 360 (Critical Event Management) pricing details and edition comparison](https://www.g2.com/products/everbridge-360-critical-event-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+16%3A39%3A29+-0500&secure%5Bsession_id%5D=fef6d691-d313-40da-8124-96ed9f217a3f&secure%5Btoken%5D=b953e94941402c1de062119d252b2b1d1a4c13d9bd5cd3a51db0b0a104464dea&format=llm_user) ## Everbridge 360 (Critical Event Management) Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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Auditing & Compliance **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Data Management** - Patient Care Report / Clinical Documentation - Performance Reporting **Communications** - Multichannel Sync - Video Broadcasting - Website Design **Threat Assessment** - Graphical and Link Analysis - Threat Scoring **Execution** - Crisis Management - Emergency Notifications - Workflows **Emergency Management** - Mass Alerts and Notifications - Threat Monitoring - Geolocation - Integrated Response - Crisis Communication - Post-Event Analysis **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Business Resilience** - Business Continuity - Compliance Management **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Business Operations** - Billing - Employee Management **Audit and Inspections** - Templates - Workflows **Administration** - Payment Processing - Reporting - Dashboards **Threat Monitoring** - Threat Alerts - Continuous Monitoring - Investigation Management **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Training** - Content - Best Practices **Platform** - Reporting and Analytics - Connections and Integrations - Collaboration Tools **Integration** - Integrated Risk Management - Disaster Recovery - EMNS **Generative AI** - AI Tasks **Reporting** - Root Cause Analysis **Generative AI** - AI Text Generation **Artificial Intelligence** - Heat maps - NLP Insights - Internet of Things (IoT) - Video analysis - Predictive - Monitoring **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Agentic AI - Operational Risk Management** - Proactive Assistance ## Top Everbridge 360 (Critical Event Management) Alternatives - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - 4.7/5.0 (525 reviews) - [Regroup Mass Notification](https://www.g2.com/products/regroup-mass-notification/reviews) - 4.7/5.0 (92 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews)