Everbridge 360 (Critical Event Management) Reviews & Product Details

I use Everbridge 360 (Critical Event Management) to monitor critical incidents and quickly communicate alerts, so people can respond faster and stay safe during emergencies. I appreciate its ability to solve problems like delayed communication, lack of real-time visibility during incidents, and uncoordinated responses by bringing alerts, updates, and actions into one reliable system. What I like most about Everbridge 360 is its ability to send fast, reliable alerts and provide real-time visibility during critical events, which makes coordination easier and reduces confusion when quick decisions are needed. I find it reliable for managing critical events and communication. Review collected by and hosted on G2.com.

Some parts of Everbridge 360 can feel complex at first, and the interface could be more intuitive. Simplifying setup, workflows, and reporting would make it easier to use, especially during high-pressure situations. Review collected by and hosted on G2.com.

I like the reliability and real-time response capability of Everbridge 360 during critical situations. The way it brings communication, incident management, and situational awareness into one centralized system really reduces confusion and speeds up decision-making. The platform allows me to quickly reach the right people, track responses, and maintain operational continuity, which is especially valuable when time and clarity are critical. The real-time response capability ensures that alerts and updates reach the right stakeholders instantly, minimizing delays and allowing teams to take action quickly and confidently. I also appreciate the centralized communication system that brings all incident-related information, alerts, updates, responses, and status tracking into one platform, eliminating scattered communication and ensuring everyone works with the same, accurate information. This improves coordination, accountability, and overall crisis management effectiveness, making Everbridge 360 highly valuable during time-sensitive situations. Review collected by and hosted on G2.com.

One area that could be improved is ease of use for new or non-technical users. The platform is powerful, but the number of features and configurations can feel overwhelming at first and may require additional training or onboarding. Another aspect is customization and setup time. Tailoring workflows, alert rules, and integrations to specific organizational needs can be time-intensive, especially for teams looking to deploy quickly. Simplifying initial setup and offering more guided templates could enhance the overall experience. Review collected by and hosted on G2.com.

I like Everbridge 360 (Critical Event Management) because it's very fast, efficient, and reliable. It only takes a fraction of a second to send communications to all our employees. I also appreciate the variety of communication methods available, including phone calls, emails, and notifications, ensuring that the recipient doesn't miss the communication. The initial setup was very easy, and the device setup was straightforward, although onboarding users took some time. Review collected by and hosted on G2.com.

We tried to integrate Everbridge 360 (Critical Event Management) with one of our other systems, and that integration didn't work out very well. Maybe we'll have to put some more time and discuss with our pitch team. I hope that will work soon. Review collected by and hosted on G2.com.

I like the ability to have multiple channels as needed for mass notifications to different employee groups. We can send alerts, like inclement weather notifications, to employees who work in particular offices. It helps us get the necessary information to the necessary audience quickly and efficiently by removing barriers of making sure we have the right emails or phone numbers. We just select the correct channel and send the message out. Review collected by and hosted on G2.com.

Cost is the biggest concern to me. It works well but it is quite a bit pricier than other competitors. It was complex initially. But management has been easier once deployment and the initial configuration was complete. Review collected by and hosted on G2.com.

My best feature of Everbridge Mass Notification is that I do not have to go through rings of fire to contact everyone I need. Our side of the implementation was seamless and it is containing features that are similar to the kind of alerts we issue on a weekly basis. I use it frequently, as I find it effective with regard to the functioning of our team. The customer support has been cooperative in cases where I needed assistance and nothing has gotten out of hand to slack down our day. Review collected by and hosted on G2.com.

The aspect I find challenging with the Everbridge Mass Notification is the fact that certain message templates seem restricted to me so I write more than I should. Updates are carried out occasionally and alter little details that disorient me during the day. Due to that, my usage frequency decreases during specific tasks. Customer support is something that provides assistance when necessary, but the number of features is insufficient enough to make me feel slowed down. Review collected by and hosted on G2.com.

I was shocked that when our applications broke down but thankfully their customer service did indeed answer their phones. And even though I had low expectations that the workflow automation would not trigger as expected but in the end everything did work out. I also was relieved that the mass notification went out as scheduled without causing the entire system to crash and it also meets the regulatory requirements which is a plus. Review collected by and hosted on G2.com.

But I have to say, the reporting features are a nightmare to try to understand. I dislike that you can only select one item from each drop down menu and it causes me to have to click many times. It's an older gray interface and also when I'm in the middle of filling out a form and I get logged off; I lose all my input. Review collected by and hosted on G2.com.

I find Everbridge 360 (Critical Event Management) easy to use, which is great for setting up critical emergency announcements. It's also easy to set up, and once that's done, it pretty much works automatically. I would definitely recommend it, giving it a 10 out of 10. Review collected by and hosted on G2.com.

I think it could improve if it can provide solutions for the emergency. Review collected by and hosted on G2.com.

What I appreciate most about Everbridge, in addition to its rapid response features for critical events and mass messaging, is its segmentation and routing capabilities. They work flawlessly, allowing me to notify only the relevant personnel whenever we receive an alert. I also find the 360 interface extremely helpful, as it collects only the necessary data, which is impressive. Having used this solution for some time now, I continue to find it both wonderful and effective every day. I truly hope it remains as reliable and useful as it has always been. Review collected by and hosted on G2.com.

Up to this point, everything has been working as expected and I haven't noticed any negatives. Review collected by and hosted on G2.com.

The interface and functionality show that Everbridge understands their users and needs of their customers. The various interfaces for all modules are well-designed and intuitive. Foremost, their customer support is unmatched. Review collected by and hosted on G2.com.

I would say that there is nothing I dislike. I will say that their many acquisitions over short period of time has slowed the full integration of each. However, when these integrations are completed, the final product is excellent such as the integration of NC4 into VCC. Review collected by and hosted on G2.com.

Its accuracy in terms of reaching our field teams in the remoteness is extremely helpful. We can broadcast individual updates to staff according to their current project workloads and not departmental based groups. This ability of the system to acknowledge immediately even in places of poor connectivity, provides us with important confirmation of the receipt of critical messages. This assists us in making sure that everybody in a particular job has acknowledged a receipt of urgent instructions. Review collected by and hosted on G2.com.

It was also no easy task getting our very dynamic and transient field staff database in place as the initial contact database. The strength of the platform implies that it requires highly structured data, and this required much effort to become linked to current data that we have. It would be helpful to make the message creating interface easier to use on a quick mobile basis by less technical personnel in the field. Review collected by and hosted on G2.com.