Everbridge 360 (Critical Event Management) Reviews & Product Details

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Since 2022, Orange County Public Schools (OCPS) District Police Communications has developed a strong partnership with Everbridge while implementing its Mass Communication Notification platform as an integration with our police CAD (Computer-Aided Dispatch) system.

Scott Nethero went above and beyond to help us develop a customized solution that met the unique needs of our district. This involved many hours of collaboration through emails and Microsoft Teams meetings, as well as coordination with our CentralSquare CAD vendor and the OCPS Information Technology Services (ITS) department.

Through extensive uploading, testing, re-testing, reconfiguring, and fine-tuning, we successfully developed a streamlined four-step notification process. What previously required multiple time-consuming steps can now be accomplished much more efficiently, allowing critical information to be distributed quickly when every minute matters.

The Everbridge integration has also helped bridge communication gaps by improving information sharing among our schools, surrounding law enforcement agencies, district leadership, operational departments, and the learning division. Members of the Everbridge portal can also opt in to receive additional notifications through personal phone calls or text messages, helping ensure critical information reaches the appropriate people quickly.

For a large school district, timely and accurate communication is essential. This solution has been a game changer for our team by improving efficiency, strengthening situational awareness, and supporting faster, more informed decision-making across the organization.

Most importantly, Scott’s commitment to understanding our operational needs and working collaboratively with multiple stakeholders was instrumental in making the integration successful. His responsiveness, persistence, and willingness to work through challenges made a significant difference for our team. Review collected by and hosted on G2.com.

The only dislike, we didn’t do this sooner!! Review collected by and hosted on G2.com.

I like that Everbridge 360 sends immediate, geo-fenced alerts through multiple channels, including voice, SMS, and mobile app notifications in seconds. We’ve cut the time needed to verify employee safety from three hours to 12 minutes, and acknowledgment audit logs are automatically maintained for compliance reviews. The dynamic status updates give field operators instant updates during power outages, and unacknowledged alerts are escalated in real time to backup staff. Review collected by and hosted on G2.com.

When I load custom contact groups with more than 10,000 records, the contact management interface freezes. Complex nested contact rules are hard to find in the deeply hidden configuration menus. I’d also like to see the old drag-and-drop workflow builder replaced with a modernized canvas, and granular REST API webhooks for contact status updates so I can avoid constant polling scripts. Review collected by and hosted on G2.com.

We use the Everbridge 360 system as our university’s primary emergency mass-notification tool. I really appreciate how responsive the Everbridge 360 (Critical Event Management) technical team is—they’re always ready to support us and troubleshoot whatever we need. I also like how flexible and customizable the system is overall. It’s an impressive platform that provides a wide range of resources beyond just sending alerts.

The setup was straightforward, and the Everbridge team made the integration process smooth. We also integrate it with Modo Labs to connect with our university app, social media channels, and Alertus software, which further enhances its functionality. Review collected by and hosted on G2.com.

The only area that really comes to mind is training. Their platform already provides extensive support and training through Everbridge University, but it would be helpful to receive more targeted information about specific trainings that match our needs, so we can share it with our dispatchers who are responsible for sending alerts. Review collected by and hosted on G2.com.

The Everbridge system offers a lot of capabilities and the capacity to send huge numbers of alerts quickly through many channels (text, cell, landline, etc.). That said, some recent alerts and a massive outage have made me question how reliable it is in practice. Review collected by and hosted on G2.com.

The complexity of the system is extreme for administrators maintaining the system - but also for people sending alerts. Some of this is due to the highly configurable nature of the system - but Everbridge fails to do enough to shield users from the numerous complexities. That makes for a very difficult & error prone user experience.

Support & the fixing of bugs is very poor. Support is too often not helpful & doesn't always understand their own product in sufficient detail (perhaps due to the range of products they support). Bugs too often are met with 'product is operating as intended' & a suggestion that you submit a 'request for enhancement.'

During a total outage a few months ago, no one at Everbridge notified us that the system was completely down. This was unconscionable for a vendor of a critical public safety system.

Account management, which should be a place you can get assistance is escalating problems, provides mediocre help & poor follow up. Review collected by and hosted on G2.com.

Everbridge's user interface is intuitive and learner-friendly. We have a small team of users that I was able to easily train on how to perform their duties.

We recently completed an integration with our new human resources platform - our Everbridge account manager was able to provide simple instructions that allowed us to perform the integration in under an hour.

From a performance perspective, the platform has exceeded expectations and allowed us to rapidly send targeted notifications to frontline employees regarding physical security alerts that include images and guidelines.

Continuing to partner and renew our contract with Everbridge was an easy decision this budget season as the price for the capability is an excellent return on investment. Plus, Everbridge's continued growth and development promise increasing opportunities to integrate new and improved products to support our own growing organization. The support team has also been exceptional at walking us through the different capabilities and scaling packages to the capability and price best-suited for us. Review collected by and hosted on G2.com.

In complete honesty, we haven't noticed anything that we dislike at this time. Usually, user interface and learning how to use a system would be the biggest challenge, but Everbridge has proven incredibly intuitive and easy to learn. Review collected by and hosted on G2.com.

The ability to interact with people through an emergency notification Review collected by and hosted on G2.com.

I would like more options with messaging people via geofencing or location (i.e. urgency of message sent based on location, ability to send various urgency level messages) Review collected by and hosted on G2.com.

I appreciate the real-time picture Everbridge 360 (Critical Event Management) gives me of every asset and the risks they face. It allows me to see the whole estate at a glance, which has changed how I keep watch over our systems. I love how it seamlessly integrates with the platforms we already run, making it feel like a part of our existing environment. It simplifies passing information between departments without the need to manually stitch together separate tools. Its integration capabilities allow it to automatically map a fault signal to the associates tied to a system, which saves me the effort of manually working out who to warn and how to contact them. Review collected by and hosted on G2.com.

My one criticism is that setting up the workflow to reach particular groups for particular events can occasionally take some fiddling. The logic behind who gets notified when is not always as direct as I would like. That said, their support team has consistently smoothed the path, and what looked knotty at the outset has always been sorted without much trouble. Review collected by and hosted on G2.com.

I really appreciate the geographic targeting feature of Everbridge 360 (Critical Event Management). It's perfect in crisis situations, allowing me to make a virtual line over the refinery area impacted on the map. The system then only alerts staff inside that danger zone, which is great for avoiding mass panic in the entire manufacturing complex. The automated text-to-speech capability that plays voice warnings on radios has been a huge help as well, especially since heavy protective equipment can prevent communication with remote field workers. This feature successfully reduced evacuation response times by three minutes per incident. Also, the initial setup was quite easy. Review collected by and hosted on G2.com.

I continue to experience the same problem with the admin dashboard—it gets frozen when trying to upload large employee contact lists. After a few hours of background tracking, it consumes the entire battery power from the phone. Review collected by and hosted on G2.com.

I liked how well it integrated with our Java microservices; it ended up being relatively straightforward to set up. I also really value the multichannel capabilities—having everything consolidated on a single platform saves me time and removes the need to manage fragmented integrations. Review collected by and hosted on G2.com.

Sometimes I experience delays, and I also didn’t like how inconsistent the documentation is for some endpoints. Review collected by and hosted on G2.com.

I like Everbridge 360's control panel because it lets me see the status of the IT infrastructure and the operational or physical impact on security. I also appreciate that it sends mass alerts through voice, mobile apps, and chat integrations with a high delivery rate. Determining event severity intelligently eliminates reliance on informal channels and gives me a clear chronological record. The initial setup took a few days, but I found it simple. Review collected by and hosted on G2.com.

I’d like to see more direct and deeper native integrations with the modern cloud data stack and observability tools. Review collected by and hosted on G2.com.