Regroup Mass Notification Reviews & Product Details

The ease of integration during the implementation. We ran into a bit of hiccups, but for the most part we've worked through them. Customer support was responsive when a ticket was submitted. Review collected by and hosted on G2.com.

The mobile app was a game changer for Admins, especially since most of our emergencies happen when we aren't near a computer, however, not all of the functionality that exists in the web version is available on the Admin side of the app (ex. Informacast) so we have to use the web browser on our mobile devices to send a message and that interface is not mobile responsive. Review collected by and hosted on G2.com.

When we ran into issues transitioning to an existing system after a merger, we turned to Regroup and had a functioning system in place in just 2 days. The process was amazingly simple, like following a checklist setting everything up and we had a fabulous account manager Vivek helping us every step of the way. Vivek has been amazing, available, and walked us through the entire process to make it successful. We procured this system initially as needed for company emergencies, but now all the extra benefits are being realized and we have been incorporating Regroup into other aspects of employee notifications, such as system alarm notifications and weather statements. This system gives us peace of mind when we need to communicate with all employees, or just a specific group, for small situations or major disruptions like hurricanes. The overall system is easy to access and utilize, allowing a variety of message options. We can share necessary messages in multiple formats, poll our employees for safety or needs, and the system provides an amazing report function to identify each and every message sent. This implementation greatly exceeded my expectations! Review collected by and hosted on G2.com.

I have no dislikes with the system itself. We had a few minor hiccups on our side during the implementation process, but the issues were quickly addressed and solutions found. Review collected by and hosted on G2.com.

ReGroup made everything very easy for us from the start with great direction from our Account Manager Matheus. We were able to get things going very quickly for our company of around 250+ employees - and were able to use SCIM import from Microsoft to keep our contact lists updtaed easily for employees. Even though we were primarily focused on sending emergency SMS and emails, ReGroup has many other options such as sending an actual text to voice phone call, sending directly to a Microsoft Teams Channel, or even posting something on social media which is a feature that we might use in the future. They also have an optional desktop notifications option as well. Customer Support with our Support Rep and also with Development when there was a short technical issue related to Single Sign-On was a good response - and they were able to solve the problem quickly for us. Implementation was very smooth with Matheus and we had no issues on that side. Even our Sales Rep Owen was great initially in the pre-purchase process in getting us tested on the system to make sure it met our needs. Review collected by and hosted on G2.com.

The only downside I can think of maybe is cost - however any system you choose (and we looked at 3-4 systems) is going to cost you - and pricing is generally based on a per employee / total employees type basis. However, we liked the fact that ReGroup had their annual messaging package built into the annual licensing cost of the system (which does have a large annual cap of SMS / voice messages which are the only thing that count as a cost/credit) - and options to purchase large bulk packages if needed. The only way I can see anyone hitting this limit is if they're spamming their employees/students daily with many text messages. We appreciate the large variety of options that are included with ReGroup. Review collected by and hosted on G2.com.

Regroup fills a notification gap for the city. It ensures emergency notices can be sent out to those that are less technologically savvy or do not review local media options. Review collected by and hosted on G2.com.

It is another piece of software that we have to share over multiple departments. While it contains integral features, it adds another step in the notification process, even though it may be the most effective step in the process. Review collected by and hosted on G2.com.

Our organization recently implemented Regroup Mass Notification, and the experience has been exceptional from start to finish. The platform offers a powerful and intuitive way to streamline emergency alerts, routine communications, and staff updates—all from a centralized dashboard. Review collected by and hosted on G2.com.

While Regroup does offer customization, especially for message templates and alert types, the process can feel a bit rigid or buried under multiple steps. For organizations that want to fine-tune tone, branding, or delivery preferences, that extra complexity might slow things down.

It would be helpful if they offered:

- Drag-and-drop template builders

- More intuitive interface for branding adjustments

- Pre-set configurations based on industry use case Review collected by and hosted on G2.com.

Thank you to regroup for getting our organization up and running with Regroup! Enjoyed working with Vivek- very helpful with the IT component. Review collected by and hosted on G2.com.

very patient with us as we got up and running. No complaints. Review collected by and hosted on G2.com.

The system is fantastic but the best thing may be the Customer Service. There have been several times where I have reached out (in a panic) to my customer support representative who has each time met my urgency and provided clear instruction. Of course, each time I figure out that had I just went into the system and did a minimal amount of clicking around I could have handled it without assistance - but it is nice to feel an extra layer of confidence when messaging my entire company. Review collected by and hosted on G2.com.

I have not yet found something that I dislike. Review collected by and hosted on G2.com.

Platform is very user friendly! Makes things easy during an emergency. Review collected by and hosted on G2.com.

- Admins do not have the ability to respond or "check-in" on someone's behalf

- Feature for guests (QR code) was initially presented (sales) that all guest had to do was scan and they are loaded, when in fact, they need to scan, then fill out their contact info - minor disconnect but thought worth sharing from a customer POV Review collected by and hosted on G2.com.

Regroup Mass Notification is a reliable and user-friendly platform that gives my organization the ability to communicate effectively, streamline operations and respond confidently to any situation. Regroup provides robust communication tools that ensure messages reach the right people at the right time, whether through email, text, voice or push notifications. This flexibility makes it easy to adapt to various communication needs. The platform is clearly designed with simplicity in mind, allowing my organization to onboard users quickly and manage communications efficiently.

We are very pleased with Regroup's customer service. Our Regroup representative, Vivek, is WONDERFUL. He is very attentive and knowledgeable, constantly checking in and making sure we have everything we need. He really does give our team a peace of mind with his commitment to helping our organization maximize the platform's potential. Review collected by and hosted on G2.com.

I am fairly new to the platform (six months in). So far, I do not have any dislikes when it comes to Regroup Mass Notification. Review collected by and hosted on G2.com.

The ease of use and implementation was very easy. Review collected by and hosted on G2.com.

Regroup has a lot of features, most of which we will never utilize. Not a bad thing, just unnecessary to us as an organization. Review collected by and hosted on G2.com.