--- title: Everbridge 360 (Critical Event Management) Reviews meta\_title: 'Everbridge 360 (Critical Event Management) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 359 reviews by the users' company size, role or industry to find out how Everbridge 360 (Critical Event Management) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 359 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Public Safety url: https://www.g2.com/categories/public-safety --- # Everbridge 360 (Critical Event Management) Reviews & Product Details Visit Website Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports * * * Product Website Everbridge 360 (Critical Event Management) Seller [Everbridge](https://www.g2.com/sellers/everbridge) Discussions [Everbridge 360 (Critical Event Management) Community](https://www.g2.com/products/everbridge-360-critical-event-management/discuss) Solution Type All-in-One Overview by Courtney Stafford Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/everbridge-360-critical-event-management/pricing) ## Everbridge 360 (Critical Event Management) Integrations (20) What do users say about integrations? 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Chief People Officer Small-Business (50 or fewer emp.) 7/27/2026 "All-in-One Risk Tracking with Clean Dashboards and Time-Saving Bulk Uploads" 5/5 What do you like best about Everbridge 360 (Critical Event Management)? I enjoy that everbridge 360 provides an all in one place for all event and risk management tracking as opposed to many scattered excel files. The dashboards are relatively aesthetically pleasing and allow for ease of viewing when controls fail. Also doing bulk uploads via excel has worked well most of the time saving me hours of manual data entry. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? It takes forever to set up advanced features and I need too much help to get it running and when you mess up a bulk upload, you can’t just delete the entire batch, you have to manually delete links one by one which makes me want to scream. Also custom reports are super rigid, so if my boss wants a very specific view, I will simply export all and do it myself anyway. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? We use it for critical event and operational risk tracking so we’re ready for audits and also it prevents us from losing track of action plans in random email threads. Everbridge 360 keeps everyone on the same page about what needs to be fixed and gets the job done quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SS Sharma S. Incident Response Manager Information Technology and Services Small-Business (50 or fewer emp.) 7/24/2026 "Essential for Crisis Communication, Needs Setup Refinement" 4/5 What do you like best about Everbridge 360 (Critical Event Management)? I really appreciate the Everbridge 360 (Critical Event Management) platform for its consolidated dashboard. During incidents, I don't want to be wasting time looking through menus, and having all the important controls on one screen really cuts down on frustration. The multi-channel delivery system is great too, as it helps ensure notifications reach the team by voice, message, and email at the same time, so no critical alerts are missed if someone steps away from their desk. I also find safety confirmations very useful because I can see real-time acknowledgements, which lets me immediately know who has been reached and who needs follow-up, instead of working through a call list manually. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? New administrators find the volume of configuration options daunting, and I have spent time walking colleagues through the setup before they felt confident. Acknowledgement handling could also be smarter, because devices continue receiving alerts after a person has already responded. The mobile application occasionally lags when I am checking team positions during a demanding period. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? I use Everbridge 360 for resilient communication during incidents. It ensures our response team, legal, and leadership are mobilized without relying on compromised infrastructure, aiding compliance and client communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SA Sophon A. Engineer Level ll Architecture & Planning Small-Business (50 or fewer emp.) 7/22/2026 "Efficient Multichannel Alerts, Some Admin Challenges" 4.5/5 What do you like best about Everbridge 360 (Critical Event Management)? I like the multichannel delivery feature of Everbridge 360 (Critical Event Management). Messages can be sent by text, voice, and email simultaneously, making it easy to reach someone whether they're on job sites with their phone or back at their desk. The confirmation checking is genuinely valuable, especially during weather events, as it lets us know which staff have acknowledged the alert and who hasn't, allowing us to follow up directly. Integration with our HR directory keeps contact information current automatically, which is crucial because an outdated phone number can go unnoticed until it's too late. The delivery speed has been reliable, ensuring messages go out quickly rather than trickling through over several minutes. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? The admin interface feels heavier than what our firm needs, with a lot of configurations clearly designed for much larger organizations. Finding the specific setting I want sometimes takes more clicking than it should. The pricing also reflects more of an enterprise orientation, and I've had to justify internally that our size genuinely benefits from something this robust rather than a cheaper mass texting tool. There's not much of an intelligent assistant either; I would like something that could suggest which group to notify based on the nature of an incident, but building and selecting the right audience is now entirely manual. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? Everbridge 360 (Critical Event Management) allows me to quickly reach our distributed team during incidents, providing reliable multichannel alerts and confirming receipt. It keeps contact data current, reducing outdated info issues. We've gained confidence in alerting staff, something we didn't have before. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PA Patrizia A. Project Coordinator Renewables & Environment Mid-Market (51-1000 emp.) 7/18/2026 "Efficient Incident Management with Geo-Targeted Alerts" 4.5/5 What do you like best about Everbridge 360 (Critical Event Management)? I love the multi-channel alerts feature of Everbridge 360 (Critical Event Management) because it allows me to send the same message through text, phone call, and email simultaneously. This ensures people receive the message regardless of where they are working. The geo-targeting feature is also extremely valuable, as it lets me notify only the specific crews assigned to an affected area, preventing unnecessary alarm across the entire company. These features take a real weight off my shoulders during critical events, like the recent flooding incident I managed. Having ready-made templates for different scenarios like equipment failures, severe weather, and site access issues helps me reliably reach the right crews in minutes, transforming incident response from a crisis into a manageable task. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? Contact management is the weak spot. Our field teams rotate between sites often, so keeping the lists current falls on me, and the import process fights back more than it should. The interface also shows its age. Nothing that blocks my work, but some administrative tasks take more clicks than necessary. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? I use Everbridge 360 to replace the slow process of individually calling site supervisors. The templates and multi-channel alerts ensure field crews get the right information fast, and geo-targeting helps notify only those affected, making incident management efficient and less stressful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AF Alonzo F. Senior Travel Manager Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 7/16/2026 "Streamlines Communication During Critical Events" 4/5 What do you like best about Everbridge 360 (Critical Event Management)? I appreciate how Everbridge 360 (Critical Event Management) resolves the fragmented communication that used to happen during disruptions. It allows me to establish which of our traveling parties are exposed and communicate with them and the partners handling arrangements simultaneously, rather than relying on a chain of individual calls. I love the clarity it brings when something urgent needs to be communicated, as I can issue an update confidently and ensure it reaches the intended group. The ability to choose the channel based on urgency is also incredibly valuable, helping me treat minor itinerary adjustments differently from genuine disruptions. Additionally, the integration with Airtable and HubSpot simplifies the contact process, since our groups are already segmented and client details are easily accessible. The initial setup was actually pretty simple, which was a relief. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? Tailoring the communication rules to a particular scenario is more laborious than it ought to be. When circumstances shift, adjusting the message paths mid-flight is not as straightforward as I would like. The formatting options are also somewhat spare, which works against me when a message carries detail that needs to be read precisely rather than skimmed. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? Everbridge 360 resolves fragmented communication during disruptions, allowing me to identify affected travelers and coordinate with them and partners in one streamlined push, replacing individual calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MK Mohanakannan K. Chief Operating Officer Mid-Market (51-1000 emp.) 7/16/2026 "Streamlined Incident Response with Automated Messaging and Clear Checklists" 4.5/5 What do you like best about Everbridge 360 (Critical Event Management)? I like most how you can send automatic messages and a checklist to help determine who has to be called in case of a critical incident. It’s better than everybody running around yelling to find out what to do. I have been able to use conditional statements to direct various types of emergency messages to specific groups based upon the situation. And also everyone knows what they are supposed to do with their assignments thanks to the system and I don’t have to spend my day asking each of them the same 6 follow-up questions. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? Creating a new workflow for incidents is extremely slow because the framework is very rigid; therefore, changing even a single item within that framework requires re-doing almost all of your work. Annoying. Also, exporting reports from previous emergencies is a nightmare due to data being mangled together and there are far too many mouse clicks required to produce a simple report. Integration with other applications such as Slack is severely limited – defeating the primary objective of rapid communications. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? It essentially removes our reliance upon memory or messy paper checklists during a security incident or IT outage and also automatically sends messages and instructions to those responsible parties to prevent something slipping through the cracks when things become chaotic. Glad we no longer have to manually keep track of who responds to an alert message since tracking responses took hours of searching through e-mails and spreadsheets. Helps my team avoid making mistakes and meeting regulatory/compliance deadlines. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jalel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jalel G.") JG Jalel G. SOC Operations Manager Enterprise (\> 1000 emp.) 2/12/2026 "Real-Time Mapping and Targeted Alerts Strengthen GSOC Response" 3/5 What do you like best about Everbridge 360 (Critical Event Management)? From a GSOC standpoint, the mapping capabilities and real-time alerts offer clear visibility into how events impact our facilities and travelers. The ability to send targeted notifications, automate workflows, and document actions within a single platform enhances both response speed and accountability. I’m especially looking forward to the implementation of the new AI system, as it has the potential to streamline processes even further. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? Some parts of Everbridge Critical Event Management are more complicated than they should be—especially when you’re trying to fine-tune alert criteria, manage asset associations, or build automation rules. If you’re not already experienced with the platform, it can feel confusing and time-consuming to get things set up correctly. In reality, most teams end up needing ongoing training and support just to use these features effectively and consistently. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? Everbridge 360 is helping us address gaps in how we detect, manage, and communicate during critical events. Before using the platform, our processes were more manual and fragmented—alerts could be delayed, communication wasn’t always consistent, and it was harder to quickly understand which people or assets were impacted. With Everbridge 360, we’ve improved our ability to centralize incident detection and response, automate notifications, and target the right audiences more quickly. This has helped reduce response times, improve coordination across teams, and increase overall situational awareness during disruptions. That said, the platform does require effort to configure and maintain effectively. Some workflows—like setting up alert criteria, asset mapping, and automation rules—can be complex, so ongoing training and internal ownership are important to fully realize its value. Review collected by and hosted on G2.com. Show More 4/21/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anson H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anson H.") AH Anson H. Enterprise (\> 1000 emp.) 7/6/2026 "Robust Safety Solution with Stellar Support" 5/5 What do you like best about Everbridge 360 (Critical Event Management)? I really like the flexibility of Everbridge 360 (Critical Event Management) and its ability to adapt to our needs. I also appreciate that it offers open access for parents, students, faculty, staff, and visitors, which is fantastic for a college setting like ours. The platform allows anybody to access it, and most importantly, it lets our security operations center see individuals who activate any kind of SOS or message in real-time, which helps in making our campus safer. The initial setup was super easy, especially with the support from Everbridge and the assistance of our technical account manager, Scott Nethereau. His expertise, flexibility, and willingness to help were tremendous, allowing us to meet tight deadlines effectively. Lastly, I'd say the overall ease of the platform and the standard it sets for mass communication and critical support are quite impressive. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? I think the communication around what the comms button and secure chat features are for could be improved. It would also be beneficial to have marketing materials available from Everbridge on the different features to share with my communications and marketing team, as well as faculty, staff, and students. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? Everbridge 360 enhances campus safety, enables real-time assistance through our security operations center, and provides an adaptive platform that is open access for all. It also helped meet compliance quickly for a tip line app launch. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SW Stephanie W. Partner Implementation Architect | Lead Partner Engineering, Cloud Contact Center Enterprise (\> 1000 emp.) 4/8/2026 "Reliable Alerts and Outstanding Support Team" 5/5 What do you like best about Everbridge 360 (Critical Event Management)? I love the service team. They are so good and so responsive. I don't like having to call them, but usually it's for something I just need to be taught a little bit on, and it's one of the best teams. One time I configured new roles for different subsidiaries within our country and somehow did it incompletely, so I put in a ticket and they walked me through all the pieces I needed to add to make sure it was a complete role profile. Speed of response is really important, and I hear from them the same day, usually within minutes instead of multiple hours. They know what they're doing and they are technically excellent. They're also really willing to hear feedback. If there's something I'm asking for or want that they don't have, they volunteer immediately to get an enhancement request in, and then they keep me posted on it. It's just a really great two way conversation. The persistent ringtones and alerts have made it much more reliable, and the fact that it can function on Wi-Fi and cellular has made a huge difference. I value the alerts, the alert workflows, and messaging the most. The persistent alerts were a huge win, especially since people used to easily sleep through a single phone call, and people in not great cell areas would miss calls. The fact that it's an app and can function on either kind of connectivity, the persistent messaging, and that they can forward messages within the app instead of having to call somebody have all been really helpful. It integrates with the NICE CXone platform. Compared to the systems we used before, this is by far the best solution. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? {"I don't like the workflow canvases very much.","I feel like it's hard to keep things organized.","Things just blend together. I just don't like the interface.","You're looking at a gray screen with gray icons on it. Color would be good. Anything to visually break it up.","Color code the icons or the actions. That's the biggest one, color coding the actions.","Initial setup was moderate. I needed pro services.","I don't like to have to call the service team, but usually it's for something I need to be taught a little bit on."} Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? I use it for weekend and after hours medical device support. It solves the inability to reach agents overnight when they're not ready to take a call. The persistent ringtones and alerts made it much more reliable, and it works on Wi-Fi and cellular, which made a huge difference. Review collected by and hosted on G2.com. Show More 6/30/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SG Sidra G. Head of E-commerce Consulting Mid-Market (51-1000 emp.) 8/3/2026 "Everbridge Alerts Keep the Team in Sync When It Matters Most" 4.5/5 What do you like best about Everbridge 360 (Critical Event Management)? I love being able to send alerts to the whole team, especially because there was one time—right before a sales event—when we ran into a problem with a supplier. I was able to send an alert in seconds, and because of that we managed the situation before it escalated. That’s what’s so great about Everbridge. Review collected by and hosted on G2.com. What do you dislike about Everbridge 360 (Critical Event Management)? If I had to point out one negative, it would be that the documentation could use some improvement. Review collected by and hosted on G2.com. What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you? It’s incredibly useful because it resolves communication issues, enables quick responses, keeps everyone informed in real time, and supports team coordination. That means we’re always on top of the situation, no matter where we are. On top of that, it helps protect our reputation and maintain our clients’ trust. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Everbridge 360 (Critical Event Management)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Everbridge 360 (Critical Event Management) ](https://www.g2.com/products/everbridge-360-critical-event-management/discussions/new) ![Cheryl M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl M.") CM Cheryl McCann • Last activity over 2 years ago Is there a user's group for administrators. 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/is-there-a-user-s-group-for-administrators) GU Guest User • Last activity about 4 years ago What is everbridge used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-everbridge-used-for) [ View all Discussions ](https://www.g2.com/products/everbridge-360-critical-event-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/everbridge-360-critical-event-management/pricing) Everbridge 360 (Critical Event Management) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d62c7ba9076922741c0a064127fa76eb/alertmedia.jpg "Product Avatar Image") AlertMedia 4.7/5(569) [ Compare Now ](https://www.g2.com/compare/alertmedia-vs-everbridge-360-critical-event-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c57cfa7112ebc509d3a007962c05ce2e/rave-alert.png "Product Avatar Image") RAVE Alert 4.5/5(71) [ Compare Now ](https://www.g2.com/compare/everbridge-360-critical-event-management-vs-rave-alert) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f2c0a842fb3eface4611fa41293a9890/informacast.png "Product Avatar Image") InformaCast 4.5/5(116) [ Compare Now ](https://www.g2.com/compare/everbridge-360-critical-event-management-vs-informacast) ##### ##### Everbridge 360 (Critical Event Management) Features Emergency Management Mass Alerts and Notifications Threat Monitoring Geolocation Emergency Planning Scenario Planning Automated Workflows Auditing & Compliance Prevention & Preparation Scenario Planning Document Database Response Mass Alerts and Notifications Incident Dashboard Collaboration Tools [ View More Features ](https://www.g2.com/products/everbridge-360-critical-event-management/features) ## Top-Rated Alternatives [ ![AlertMedia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AlertMedia") AlertMedia 4.7/5(569) ](https://www.g2.com/products/alertmedia/reviews) [ ![Regroup Mass Notification](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Regroup Mass Notification") Regroup Mass Notification 4.7/5(97) ](https://www.g2.com/products/regroup-mass-notification/reviews) [ ![Text-Em-All](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Text-Em-All") Text-Em-All 4.8/5(823) ](https://www.g2.com/products/text-em-all/reviews) [ View All Alternatives ](https://www.g2.com/products/everbridge-360-critical-event-management/competitors/alternatives) ##### Categories on G2 [Emergency Notification](https://www.g2.com/categories/emergency-notification)[Business Continuity Management](https://www.g2.com/categories/business-continuity-management-software)[Operational Risk Management](https://www.g2.com/categories/operational-risk-management) [Emergency Notification](https://www.g2.com/categories/emergency-notification)[Business Continuity Management](https://www.g2.com/categories/business-continuity-management-software)[Operational Risk Management](https://www.g2.com/categories/operational-risk-management)[Occupational Health and Safety (OHS)](https://www.g2.com/categories/occupational-health-and-safety-ohs)[Clinical Communication and Collaboration](https://www.g2.com/categories/clinical-communication-and-collaboration)[Emergency Management](https://www.g2.com/categories/emergency-management)[Critical Event Management (CEM) Platforms](https://www.g2.com/categories/critical-event-management-cem-platforms)[Protective Intelligence Platforms](https://www.g2.com/categories/protective-intelligence-platforms)[Emergency Medical Services](https://www.g2.com/categories/emergency-medical-services)[Citizen Engagement](https://www.g2.com/categories/citizen-engagement) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which CCM platform is the most user-friendly for startups](https://www.g2.com/discussions/which-ccm-platform-is-the-most-user-friendly-for-startups)[Which cloud content service is ideal for team collaboration](https://www.g2.com/discussions/which-cloud-content-service-works-best-for-team-collaboration)[What earned wage access platform works best for high-volume manufacturing staff who need mobile-first access to wages on shifts without complicated onboarding?](https://www.g2.com/discussions/what-earned-wage-access-platform-works-best-for-high-volume-manufacturing-staff-who-need-mobile-first-access-to-wages-on-shifts-without-complicated-onboarding) [Which solution supports vulnerability scanning for cloud environments?](https://www.g2.com/discussions/which-solution-supports-vulnerability-scanning-for-cloud-environments)[best ecommerce fraud protection software](https://www.g2.com/discussions/best-e-commerce-fraud-protection-software-in-2025)[Pros and Cons Details](https://www.g2.com/products/everbridge-360-critical-event-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)