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Best Emergency Medical Services Software

Emma Stein
ES
Researched and written by Emma Stein

Emergency medical services (EMS) software provides information management tools for ambulance and EMS agencies, fire departments, hospitals, and critical care services. EMS personnel and departmental management solutions include, but are not limited to, hiring and onboarding; patient records; and call, unit, station, billing, and vehicle management. Organizations use EMS tools to eliminate patient care record (PCR) information error, support 911 and computer-aided dispatch systems, facilitate quick response time for first responders, maintain staff training, and provide real-time risk management reporting and tracking.

EMS systems are most commonly implemented across volunteer, commercial, municipal, county, and city agencies. EMS software often integrates with GPS, billing, payroll, and HR solutions and tends to be customizable to fit your organization’s needs.

To qualify for inclusion in the Emergency Medical Services category, a product must:

Organize an EMS team's emergency response
Provide transparency into field operations
Streamline personnel, unit, call, and station management
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Featured Emergency Medical Services Software At A Glance

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
100 Listings in Emergency Medical Services Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations n

    Users
    • Business Continuity Analyst
    Industries
    • Government Administration
    • Consumer Services
    Market Segment
    • 34% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Everbridge 360 (Critical Event Management) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Alerts Management
    54
    Features
    48
    Notifications
    47
    Communication
    43
    Cons
    Limitations
    30
    Inefficiency
    24
    Limited Functionality
    19
    Integration Issues
    17
    Complexity
    14
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    Vienna, VA
    Twitter
    @Everbridge
    4,782 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,580 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations n

Users
  • Business Continuity Analyst
Industries
  • Government Administration
  • Consumer Services
Market Segment
  • 34% Enterprise
  • 34% Mid-Market
Everbridge 360 (Critical Event Management) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Alerts Management
54
Features
48
Notifications
47
Communication
43
Cons
Limitations
30
Inefficiency
24
Limited Functionality
19
Integration Issues
17
Complexity
14
Seller Details
Company Website
Year Founded
2002
HQ Location
Vienna, VA
Twitter
@Everbridge
4,782 Twitter followers
LinkedIn® Page
www.linkedin.com
1,580 employees on LinkedIn®
(44)4.2 out of 5
3rd Easiest To Use in Emergency Medical Services software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities

    Users
    No information available
    Industries
    • Public Safety
    • Hospital & Health Care
    Market Segment
    • 48% Mid-Market
    • 32% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1998
    HQ Location
    Eagan, MN
    Twitter
    @ImageTrend_LLC
    672 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    398 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities

Users
No information available
Industries
  • Public Safety
  • Hospital & Health Care
Market Segment
  • 48% Mid-Market
  • 32% Small-Business
Seller Details
Company Website
Year Founded
1998
HQ Location
Eagan, MN
Twitter
@ImageTrend_LLC
672 Twitter followers
LinkedIn® Page
www.linkedin.com
398 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every

    Users
    No information available
    Industries
    • Law Enforcement
    Market Segment
    • 71% Mid-Market
    • 24% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    Lake Mary, US
    Twitter
    @CentralSqTech
    740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,077 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every

Users
No information available
Industries
  • Law Enforcement
Market Segment
  • 71% Mid-Market
  • 24% Small-Business
Seller Details
Company Website
HQ Location
Lake Mary, US
Twitter
@CentralSqTech
740 Twitter followers
LinkedIn® Page
www.linkedin.com
1,077 employees on LinkedIn®
(42)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in Emergency Medical Services software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software y

    Users
    No information available
    Industries
    • Public Safety
    • Government Administration
    Market Segment
    • 45% Small-Business
    • 40% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    First Due
    Company Website
    Year Founded
    2016
    HQ Location
    Miami, FL
    Twitter
    @firstduesizeup
    345 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    467 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software y

Users
No information available
Industries
  • Public Safety
  • Government Administration
Market Segment
  • 45% Small-Business
  • 40% Mid-Market
Seller Details
Seller
First Due
Company Website
Year Founded
2016
HQ Location
Miami, FL
Twitter
@firstduesizeup
345 Twitter followers
LinkedIn® Page
www.linkedin.com
467 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy a

    Users
    No information available
    Industries
    • Public Safety
    Market Segment
    • 85% Mid-Market
    • 8% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1966
    HQ Location
    Plano, TX
    Twitter
    @tylertech
    4,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,701 employees on LinkedIn®
    Ownership
    NYSE:TYL
Product Description
How are these determined?Information
This description is provided by the seller.

Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy a

Users
No information available
Industries
  • Public Safety
Market Segment
  • 85% Mid-Market
  • 8% Small-Business
Seller Details
Year Founded
1966
HQ Location
Plano, TX
Twitter
@tylertech
4,610 Twitter followers
LinkedIn® Page
www.linkedin.com
7,701 employees on LinkedIn®
Ownership
NYSE:TYL
(97)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Emergency Medical Services software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aladtec is a specialized employee scheduling software solution designed specifically for public safety organizations, such as fire departments, police departments, and emergency medical services. This

    Users
    No information available
    Industries
    • Public Safety
    • Law Enforcement
    Market Segment
    • 53% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aladtec by TCP Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Scheduling Ease
    7
    Scheduling
    6
    Customer Support
    4
    Helpful
    4
    Cons
    Scheduling Issues
    3
    Shift Management
    3
    Difficult Setup
    2
    Learning Curve
    2
    Mobile App Issues
    2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1988
    HQ Location
    Plano, US
    Twitter
    @tcpsoftware
    452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aladtec is a specialized employee scheduling software solution designed specifically for public safety organizations, such as fire departments, police departments, and emergency medical services. This

Users
No information available
Industries
  • Public Safety
  • Law Enforcement
Market Segment
  • 53% Small-Business
  • 43% Mid-Market
Aladtec by TCP Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Scheduling Ease
7
Scheduling
6
Customer Support
4
Helpful
4
Cons
Scheduling Issues
3
Shift Management
3
Difficult Setup
2
Learning Curve
2
Mobile App Issues
2
Seller Details
Company Website
Year Founded
1988
HQ Location
Plano, US
Twitter
@tcpsoftware
452 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emergency department information system that are simple to use and preferred by hospitals nationwide.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MEDHOST
    Year Founded
    1984
    HQ Location
    Franklin, TN
    Twitter
    @MEDHOSTinc
    803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    540 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emergency department information system that are simple to use and preferred by hospitals nationwide.

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
Seller Details
Seller
MEDHOST
Year Founded
1984
HQ Location
Franklin, TN
Twitter
@MEDHOSTinc
803 Twitter followers
LinkedIn® Page
www.linkedin.com
540 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR

    Users
    No information available
    Industries
    • Public Safety
    Market Segment
    • 74% Mid-Market
    • 26% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ESO
    Year Founded
    2004
    HQ Location
    Austin, TX
    Twitter
    @ESO_Solutions
    1,417 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    791 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR

Users
No information available
Industries
  • Public Safety
Market Segment
  • 74% Mid-Market
  • 26% Small-Business
Seller Details
Seller
ESO
Year Founded
2004
HQ Location
Austin, TX
Twitter
@ESO_Solutions
1,417 Twitter followers
LinkedIn® Page
www.linkedin.com
791 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ADSi's CAD is a computer aided dispatch designed to perform at that same consistent level of proficiency.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Enterprise
    • 43% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1981
    HQ Location
    Southaven, US
    Twitter
    @ADSiSoftware
    66 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ADSi's CAD is a computer aided dispatch designed to perform at that same consistent level of proficiency.

Users
No information available
Industries
No information available
Market Segment
  • 43% Enterprise
  • 43% Small-Business
Seller Details
Year Founded
1981
HQ Location
Southaven, US
Twitter
@ADSiSoftware
66 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    emsCharts provides an agency with a true Intranet - a web site dedicated to improving the information management for an organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Broomfield, Colorado, United States
    Twitter
    @zollemsfire
    6,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    240 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

emsCharts provides an agency with a true Intranet - a web site dedicated to improving the information management for an organization.

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
Seller Details
HQ Location
Broomfield, Colorado, United States
Twitter
@zollemsfire
6,340 Twitter followers
LinkedIn® Page
www.linkedin.com
240 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Iamresponding is a web based emergency Responder Tracking System that lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be respon

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 45% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    DeWitt, New York
    Twitter
    @IamResponding
    1,056 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Iamresponding is a web based emergency Responder Tracking System that lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be respon

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 45% Small-Business
Seller Details
Year Founded
2006
HQ Location
DeWitt, New York
Twitter
@IamResponding
1,056 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Complete platform for all your EMS agency software needs.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    PORTAGE, US
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Complete platform for all your EMS agency software needs.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Seller Details
Year Founded
2006
HQ Location
PORTAGE, US
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDispatches provides emergency dispatch notification services designed to send users emergent dispatch to their cell by direct phone call, text notification or app notification.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Kinnelon, NJ
    Twitter
    @eDispatches
    449 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDispatches provides emergency dispatch notification services designed to send users emergent dispatch to their cell by direct phone call, text notification or app notification.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Enterprise
Seller Details
HQ Location
Kinnelon, NJ
Twitter
@eDispatches
449 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FiRST provides responders and emergency managers with critical, mobile, map-based information to support IED and Hazmat incident response. Users can access response data, annotate digital maps, retrie

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    FiRST
    Year Founded
    2004
    HQ Location
    Albuquerque, US
    LinkedIn® Page
    www.linkedin.com
    3,237 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FiRST provides responders and emergency managers with critical, mobile, map-based information to support IED and Hazmat incident response. Users can access response data, annotate digital maps, retrie

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Seller Details
Seller
FiRST
Year Founded
2004
HQ Location
Albuquerque, US
LinkedIn® Page
www.linkedin.com
3,237 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leading Community Paramedicine platform supporting a robust care coordination network that connects patients, providers & paramedics.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    Crown Point, US
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leading Community Paramedicine platform supporting a robust care coordination network that connects patients, providers & paramedics.

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Small-Business
Seller Details
Year Founded
2003
HQ Location
Crown Point, US
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®