Best Emergency Medical Services Software

How Many Emergency Medical Services Software Products Does G2 Track?

Total Products under this Category: 108

Category Stats (Sep 2026)

  • Average Rating: 4.16/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Everbridge 360 (Critical Event Management) (+0.04%) - Among all products in this category, Everbridge 360 (Critical Event Management) recorded the largest rating increase compared to last month

Last updated: September 17, 2026

How Does G2 Rank Emergency Medical Services Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 700+ Authentic Reviews
  • 108+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Emergency Medical Services Software

G2 Grid® for Emergency Medical Services Software plotting products by satisfaction and market presence

Highlighted products: Everbridge 360 (Critical Event Management), ImageTrend, Tyler Enterprise Public Safety, CentralSquare Public Safety & Justice, Aladtec by TCP, First Due, MEDHOST EDIS, and ESO EHR.

Underlying data: [Grid® JSON](https://www.g2.com/categories/emergency-medical-services/grids.json?focus%5B%5D=everbridge-360-critical-event-management&focus%5B%5D=imagetrend&focus%5B%5D=tyler-enterprise-public-safety&focus%5B%5D=centralsquare-public-safety-justice&focus%5B%5D=aladtec-by-tcp&focus%5B%5D=first-due&focus%5B%5D=medhost-edis&focus%5B%5D=eso-ehr)

Everbridge 360 (Critical Event Management)

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports

Average Rating: 4.5/5.0

Total Reviews: 350

Who Is the Company Behind Everbridge 360 (Critical Event Management)?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • Twitter: @Everbridge
    4,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Business Continuity Analyst
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 40% Large, 30% Medium

What Do G2 Reviewers Say About Everbridge 360 (Critical Event Management)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Everbridge 360, benefiting from quick, efficient communication across departments.
  • Users value the one-click notification system for its efficiency in emergency responses and mass communication.
  • Users appreciate the ease of use of Everbridge 360, benefiting from its comprehensive crisis management tools and reporting features.
  • Users appreciate the intuitive communication platform of Everbridge 360, enabling effective mass notifications during critical events.
  • Users value the intuitive mass notification system of Everbridge 360 for effectively communicating during critical events.
Cons
  • Users find the initial setup complex, highlighting the need for better support and simplified configuration.
  • Users experience inefficiency due to complex setups and challenges in manual incident creation and learning processes.
  • Users find the complexity of Everbridge 360 challenging, especially during initial setup and navigation of features.
  • Users experience integration issues with Everbridge 360 that complicate system compatibility and functionality.
  • Users find the limited functionality of Everbridge 360 affects alert tracking and configuration, hindering effective communication.

What Are Recent G2 Reviews of Everbridge 360 (Critical Event Management)?

What Are G2 Users Discussing About Everbridge 360 (Critical Event Management)?

ImageTrend

ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities we support. Founded in 1998, we serve more than 4,000 customers including 20,000 agencies across Fire, Emergency Medical Services, and Hospital segments. With our deep industry knowledge and advanced data analytics capabilities, we help our customers streamline operations, shape long-term strategies, and dramatically improve outcomes. Our comprehensive software solutions and dedicated team provide the confidence and intelligence our customers need to tackle today’s challenges and prepare for tomorrow’s uncertainties.

Average Rating: 4.2/5.0

Total Reviews: 48

Who Is the Company Behind ImageTrend?

  • Seller: ImageTrend
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Eagan, MN
  • Twitter: @ImageTrend_LLC
    672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    421 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 49% Medium, 31% Small

What Are Recent G2 Reviews of ImageTrend?

Tyler Enterprise Public Safety

Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy access to critical information and workflow make public safety agencies work more efficiently. Enterprise Public Safety solutions provide accurate and secure information for dispatchers, first responders in the field, sworn officers, command staff, and civilian employees. Our solutions ensure public safety agencies are compliant with state and federal mandates.

Average Rating: 4.2/5.0

Total Reviews: 13

Who Is the Company Behind Tyler Enterprise Public Safety?

  • Seller: Tyler Technologies
  • Year Founded: 1966
  • HQ Location: Plano, TX
  • Twitter: @tylertech
    4,609 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,951 employees on LinkedIn®
  • Ownership: NYSE:TYL

Who Uses This Product?

  • Top Industries: Public Safety
  • Company Size: 85% Medium, 8% Small

What Are Recent G2 Reviews of Tyler Enterprise Public Safety?

What Are G2 Users Discussing About Tyler Enterprise Public Safety?

CentralSquare Public Safety & Justice

CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every size across North America. CentralSquare’s broad, unified and agile software suite serves 3 in 4 citizens across North America. Our technology platform provides solutions for public safety, including 911, computer aided dispatch, records management and more.

Average Rating: 3.9/5.0

Total Reviews: 17

Who Is the Company Behind CentralSquare Public Safety & Justice?

Who Uses This Product?

  • Top Industries: Law Enforcement
  • Company Size: 71% Medium, 24% Small

What Are Recent G2 Reviews of CentralSquare Public Safety & Justice?

What Are G2 Users Discussing About CentralSquare Public Safety & Justice?

Aladtec by TCP

Aladtec is a specialized employee scheduling software solution designed specifically for public safety organizations, such as fire departments, police departments, and emergency medical services. This innovative platform streamlines the complex process of scheduling personnel around the clock, allowing agencies to focus on their critical mission of serving the community rather than getting bogged down in administrative tasks. By automating scheduling, Aladtec helps organizations manage their workforce more effectively, ensuring that they have the right number of staff available at all times. The target audience for Aladtec includes public safety administrators, human resources personnel, and operational managers who are responsible for maintaining compliance with labor laws and union agreements while also managing budgets and overtime costs. The software is particularly beneficial for organizations that operate on unique rotation patterns and require adherence to specific staffing policies. By providing a centralized platform for scheduling, Aladtec enhances communication and collaboration among team members, ultimately leading to improved employee satisfaction and retention. Key features of Aladtec include real-time data access, which allows administrators to monitor staffing levels, budget allocations, and overtime usage effectively. This insight is crucial for making informed decisions that can help mitigate unnecessary costs. Additionally, the software offers self-service tools for employees, granting them the flexibility to manage their schedules according to their preferences. This includes the ability to trade shifts, bid for open shifts, and view their schedules at any time, fostering a sense of ownership and accountability among staff. Aladtec stands out in the public safety scheduling software category by providing tailored solutions that align with the specific needs of emergency service organizations. Its focus on compliance tracking and adherence to labor rules helps mitigate risks associated with scheduling errors. Furthermore, the platform’s user-friendly interface ensures that both administrators and employees can navigate the system with ease, enhancing overall productivity. By automating routine scheduling tasks, Aladtec empowers public safety personnel to devote more time to their core responsibilities, ultimately benefiting the communities they serve.

Average Rating: 4.5/5.0

Total Reviews: 116

Who Is the Company Behind Aladtec by TCP?

  • Seller: TCP Software
  • Company Website:
  • Year Founded: 1988
  • HQ Location: Plano, US
  • Twitter: @tcpsoftware
    450 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,373 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 51% Small, 46% Medium

What Do G2 Reviewers Say About Aladtec by TCP?

AI-generated summary from verified user reviews

Pros
  • Users find Aladtec by TCP to be super easy to use, with helpful support readily available for any queries.
  • Users find Scheduling Ease with Aladtec significantly enhances efficiency and organization, eliminating prior manual errors and confusion.
  • Users find Aladtec's helpful customer support outstanding, enhancing their experience and resolving issues efficiently.
  • Users value the efficient scheduling automation of Aladtec, significantly reducing manual entry and improving overall workflow.
  • Users praise the exceptional customer support of Aladtec, highlighting its responsiveness and helpfulness in resolving issues.
Cons
  • Users find scheduling issues frustrating, especially with editing privileges and overtime conflicts that hinder productivity.
  • Users find the shift management limitations frustrating, particularly regarding editing privileges and overtime scheduling conflicts.
  • Users note a difficult setup with Aladtec, citing a steep learning curve and complexity in mastering features.
  • Users find a steep learning curve with Aladtec, requiring time and effort to master its complex features.
  • Users notice significant mobile app issues, including limited features compared to the desktop version and access concerns.

What Are Recent G2 Reviews of Aladtec by TCP?

First Due

First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device. Who we serve: - EMS - Fire - Federal - Law Enforcement - State EMS - Industrial Fire & Safety

Average Rating: 4.5/5.0

Total Reviews: 44

Who Is the Company Behind First Due?

  • Seller: First Due
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Miami, FL
  • Twitter: @firstduesizeup
    355 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    519 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Government Administration
  • Company Size: 45% Small, 41% Medium

What Are Recent G2 Reviews of First Due?

MEDHOST EDIS

Emergency department information system that are simple to use and preferred by hospitals nationwide.

Average Rating: 4.3/5.0

Total Reviews: 15

Who Is the Company Behind MEDHOST EDIS?

  • Seller: MEDHOST
  • Year Founded: 1984
  • HQ Location: Franklin, TN
  • Twitter: @MEDHOSTinc
    796 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    522 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 40% Medium, 40% Small

What Are Recent G2 Reviews of MEDHOST EDIS?

ESO EHR

ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR. And say hello to ESO EHR.

Average Rating: 4.3/5.0

Total Reviews: 20

Who Is the Company Behind ESO EHR?

  • Seller: ESO
  • Year Founded: 2004
  • HQ Location: Austin, TX
  • Twitter: @ESO_Solutions
    1,409 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    831 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 70% Medium, 30% Small

What Are Recent G2 Reviews of ESO EHR?

What Are G2 Users Discussing About ESO EHR?

ADSi CAD

ADSi's CAD is a computer aided dispatch designed to perform at that same consistent level of proficiency.

Average Rating: 4.1/5.0

Total Reviews: 7

Who Is the Company Behind ADSi CAD?

Who Uses This Product?

  • Company Size: 43% Large, 43% Small

What Are Recent G2 Reviews of ADSi CAD?

What Are G2 Users Discussing About ADSi CAD?

emsCharts

emsCharts provides an agency with a true Intranet - a web site dedicated to improving the information management for an organization.

Average Rating: 4.2/5.0

Total Reviews: 5

Who Is the Company Behind emsCharts?

  • Seller: ZOLL Data Systems
  • HQ Location: Broomfield, Colorado, United States
  • Twitter: @zollemsfire
    6,304 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    240 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of emsCharts?

What Are G2 Users Discussing About emsCharts?

Iamresponding

Iamresponding is a web based emergency Responder Tracking System that lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be responding. This saves critical time, and reduces response times, for fire departments, EMS agencies, SAR and technical rescue teams, and any other incident response teams when responding to emergencies.

Average Rating: 4.2/5.0

Total Reviews: 10

Who Is the Company Behind Iamresponding?

  • Seller: iamresponding
  • Year Founded: 2006
  • HQ Location: DeWitt, New York
  • Twitter: @IamResponding
    1,051 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 45% Small

What Are Recent G2 Reviews of Iamresponding?

Traumasoft EMS

Complete platform for all your EMS agency software needs.

Average Rating: 4.3/5.0

Total Reviews: 3

Who Is the Company Behind Traumasoft EMS?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Traumasoft EMS?

What Are G2 Users Discussing About Traumasoft EMS?

eDispatches

eDispatches provides emergency dispatch notification services designed to send users emergent dispatch to their cell by direct phone call, text notification or app notification.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind eDispatches?

  • Seller: eDispatches
  • HQ Location: Kinnelon, NJ
  • Twitter: @eDispatches
    448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Large

What Are Recent G2 Reviews of eDispatches?

What Are G2 Users Discussing About eDispatches?

First Responder Support Tools (FiRST)

FiRST provides responders and emergency managers with critical, mobile, map-based information to support IED and Hazmat incident response. Users can access response data, annotate digital maps, retrieve current weather to orient downwind hazard areas, and assess roadblocks to isolate the area. Used in conjunction with the FiRST Sharing Service (see other side), organizations can share incident GIS data across mobile, Windows PC, and browser-based systems.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind First Responder Support Tools (FiRST)?

  • Seller: FiRST
  • Year Founded: 2004
  • HQ Location: Albuquerque, US
  • LinkedIn® Page: www.linkedin.com
    3,237 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of First Responder Support Tools (FiRST)?

HealthCall

Leading Community Paramedicine platform supporting a robust care coordination network that connects patients, providers & paramedics.

Average Rating: 3.8/5.0

Total Reviews: 2

Who Is the Company Behind HealthCall?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of HealthCall?

What Are G2 Users Discussing About HealthCall?

Emma Stein
ES
Researched and written by Emma Stein
Updated October 3, 2024