Best Emergency Medical Services Software

How Many Emergency Medical Services Software Products Does G2 Track?

Total Products under this Category: 121

Category Stats (Nov 2026)

  • Average Rating: 4.18/5 (↑0.02 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Aladtec by TCP (+0.09%) - Among all products in this category, Aladtec by TCP recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Emergency Medical Services Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 700+ Authentic Reviews
  • 121+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Emergency Medical Services Software

G2 Grid® for Emergency Medical Services Software plotting products by satisfaction and market presence

Highlighted products: Everbridge 360 AI (Critical Event Management), ImageTrend, Tyler Enterprise Public Safety, Aladtec by TCP, CentralSquare Public Safety & Justice, First Due, MEDHOST EDIS, and ESO EHR.

Underlying data: [Grid® JSON](https://www.g2.com/categories/emergency-medical-services/grids.json?focus%5B%5D=everbridge-360-ai-critical-event-management&focus%5B%5D=imagetrend&focus%5B%5D=tyler-enterprise-public-safety&focus%5B%5D=aladtec-by-tcp&focus%5B%5D=centralsquare-public-safety-justice&focus%5B%5D=first-due&focus%5B%5D=medhost-edis&focus%5B%5D=eso-ehr)

Everbridge 360 AI (Critical Event Management)

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports

Average Rating: 4.5/5.0

Total Reviews: 364

Who Is the Company Behind Everbridge 360 AI (Critical Event Management)?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®
  • Phone: +1.888.366.4911

Who Uses This Product?

  • Who Uses This: Business Continuity Analyst
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 40% Large, 30% Small

What Do G2 Reviewers Say About Everbridge 360 AI (Critical Event Management)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Everbridge 360, benefiting from quick, efficient communication across departments.
  • Users value the one-click notification system for its efficiency in emergency responses and mass communication.
  • Users appreciate the ease of use of Everbridge 360, benefiting from its comprehensive crisis management tools and reporting features.
  • Users appreciate the intuitive communication platform of Everbridge 360, enabling effective mass notifications during critical events.
  • Users value the intuitive mass notification system of Everbridge 360 for effectively communicating during critical events.
Cons
  • Users find the initial setup complex, highlighting the need for better support and simplified configuration.
  • Users experience inefficiency due to complex setups and challenges in manual incident creation and learning processes.
  • Users find the complexity of Everbridge 360 challenging, especially during initial setup and navigation of features.
  • Users find the limited functionality of Everbridge 360 affects alert tracking and configuration, hindering effective communication.
  • Users experience integration issues with Everbridge 360 that complicate system compatibility and functionality.

What Are Recent G2 Reviews of Everbridge 360 AI (Critical Event Management)?

What Are G2 Users Discussing About Everbridge 360 AI (Critical Event Management)?

ImageTrend

ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities we support. Founded in 1998, we serve more than 4,000 customers including 20,000 agencies across Fire, Emergency Medical Services, and Hospital segments. With our deep industry knowledge and advanced data analytics capabilities, we help our customers streamline operations, shape long-term strategies, and dramatically improve outcomes. Our comprehensive software solutions and dedicated team provide the confidence and intelligence our customers need to tackle today’s challenges and prepare for tomorrow’s uncertainties.

Average Rating: 4.2/5.0

Total Reviews: 54

Who Is the Company Behind ImageTrend?

  • Seller: ImageTrend
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Eagan, MN
  • LinkedIn® Page: www.linkedin.com
    421 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 50% Medium, 33% Small

What Are Recent G2 Reviews of ImageTrend?

Tyler Enterprise Public Safety

Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy access to critical information and workflow make public safety agencies work more efficiently. Enterprise Public Safety solutions provide accurate and secure information for dispatchers, first responders in the field, sworn officers, command staff, and civilian employees. Our solutions ensure public safety agencies are compliant with state and federal mandates.

Average Rating: 4.2/5.0

Total Reviews: 13

Who Is the Company Behind Tyler Enterprise Public Safety?

  • Seller: Tyler Technologies
  • Year Founded: 1966
  • HQ Location: Plano, TX
  • LinkedIn® Page: www.linkedin.com
    7,951 employees on LinkedIn®
  • Ownership: NYSE:TYL
  • Total Revenue (USD mm): $1,116

Who Uses This Product?

  • Top Industries: Public Safety
  • Company Size: 85% Medium, 8% Large

What Are Recent G2 Reviews of Tyler Enterprise Public Safety?

What Are G2 Users Discussing About Tyler Enterprise Public Safety?

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Aladtec by TCP

Less time spent managing public safety schedules means more time spent serving your community. A leader in public safety employee scheduling software, Aladtec by TCP simplifies scheduling chaos with 24/7 shift scheduling matched to your unique rotation patterns, policies, and rules. Meet minimum staffing requirements, mitigate compliance risks, and make every workflow easier. Confidently save time on day-to-day tasks, knowing rules are applied consistently across your agency with effective, automated scheduling. Better manage budgets and expertly navigate audits with real-time, easy-to-access data. Plus, with anytime mobile access and flexible scheduling features, staff are empowered to take control of their schedules, boosting engagement and retention efforts.

Average Rating: 4.5/5.0

Total Reviews: 117

Who Is the Company Behind Aladtec by TCP?

  • Seller: TCP Software
  • Company Website:
  • Year Founded: 1988
  • HQ Location: Plano, US
  • LinkedIn® Page: www.linkedin.com
    1,386 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 50% Small, 46% Medium

What Do G2 Reviewers Say About Aladtec by TCP?

AI-generated summary from verified user reviews

Pros
  • Users find Aladtec by TCP to be super easy to use, with helpful support readily available for any queries.
  • Users find Scheduling Ease with Aladtec significantly enhances efficiency and organization, eliminating prior manual errors and confusion.
  • Users find Aladtec's helpful customer support outstanding, enhancing their experience and resolving issues efficiently.
  • Users value the efficient scheduling automation of Aladtec, significantly reducing manual entry and improving overall workflow.
  • Users praise the exceptional customer support of Aladtec, highlighting its responsiveness and helpfulness in resolving issues.
Cons
  • Users find scheduling issues frustrating, especially with editing privileges and overtime conflicts that hinder productivity.
  • Users find the shift management limitations frustrating, particularly regarding editing privileges and overtime scheduling conflicts.
  • Users note a difficult setup with Aladtec, citing a steep learning curve and complexity in mastering features.
  • Users find the paging system lacking, wishing for improved two-way chat and more feature-rich options.
  • Users find a steep learning curve with Aladtec, requiring time and effort to master its complex features.

What Are Recent G2 Reviews of Aladtec by TCP?

CentralSquare Public Safety & Justice

CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every size across North America. CentralSquare’s broad, unified and agile software suite serves 3 in 4 citizens across North America. Our technology platform provides solutions for public safety, including 911, computer aided dispatch, records management and more.

Average Rating: 3.9/5.0

Total Reviews: 17

Who Is the Company Behind CentralSquare Public Safety & Justice?

Who Uses This Product?

  • Top Industries: Law Enforcement
  • Company Size: 71% Medium, 24% Small

What Are Recent G2 Reviews of CentralSquare Public Safety & Justice?

What Are G2 Users Discussing About CentralSquare Public Safety & Justice?

First Due

First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device. Who we serve: - EMS - Fire - Federal - Law Enforcement - State EMS - Industrial Fire & Safety

Average Rating: 4.5/5.0

Total Reviews: 44

Who Is the Company Behind First Due?

  • Seller: First Due
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    519 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Government Administration
  • Company Size: 45% Small, 41% Medium

What Are Recent G2 Reviews of First Due?

MEDHOST EDIS

Emergency department information system that are simple to use and preferred by hospitals nationwide.

Average Rating: 4.3/5.0

Total Reviews: 15

Who Is the Company Behind MEDHOST EDIS?

  • Seller: MEDHOST
  • Year Founded: 1984
  • HQ Location: Franklin, TN
  • LinkedIn® Page: www.linkedin.com
    516 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 40% Medium, 40% Small

What Are Recent G2 Reviews of MEDHOST EDIS?

ESO EHR

ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR. And say hello to ESO EHR.

Average Rating: 4.3/5.0

Total Reviews: 20

Who Is the Company Behind ESO EHR?

  • Seller: ESO
  • Year Founded: 2004
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    831 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Public Safety, Hospital & Health Care
  • Company Size: 70% Medium, 30% Small

What Are Recent G2 Reviews of ESO EHR?

What Are G2 Users Discussing About ESO EHR?

ADSi CAD

ADSi's CAD is a computer aided dispatch designed to perform at that same consistent level of proficiency.

Average Rating: 4.1/5.0

Total Reviews: 7

Who Is the Company Behind ADSi CAD?

Who Uses This Product?

  • Company Size: 43% Large, 43% Small

What Are Recent G2 Reviews of ADSi CAD?

What Are G2 Users Discussing About ADSi CAD?

emsCharts

emsCharts provides an agency with a true Intranet - a web site dedicated to improving the information management for an organization.

Average Rating: 4.2/5.0

Total Reviews: 5

Who Is the Company Behind emsCharts?

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of emsCharts?

What Are G2 Users Discussing About emsCharts?

Iamresponding

Iamresponding is a web based emergency Responder Tracking System that lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be responding. This saves critical time, and reduces response times, for fire departments, EMS agencies, SAR and technical rescue teams, and any other incident response teams when responding to emergencies.

Average Rating: 4.2/5.0

Total Reviews: 10

Who Is the Company Behind Iamresponding?

Who Uses This Product?

  • Company Size: 55% Medium, 45% Small

What Are Recent G2 Reviews of Iamresponding?

Traumasoft EMS

Complete platform for all your EMS agency software needs.

Average Rating: 4.3/5.0

Total Reviews: 3

Who Is the Company Behind Traumasoft EMS?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Traumasoft EMS?

What Are G2 Users Discussing About Traumasoft EMS?

Chronicler

Chronicler by Chronosoft is incident and emergency management software for organisations that need one place to coordinate, record and report on everything that happens, from a routine shift to a city-wide emergency. Built for the control room: Chronicler began in 2015 after a death at a major festival exposed how badly information moved between teams and how hard it was to assemble a defensible record afterwards. Every feature since has been built around that problem. Every log entry, task, message and decision is time-stamped, attributed and captured in an immutable audit trail, so the record you need for a review, a coroner or a regulator already exists. What it does: Incident and event logging with fully configurable fields, tabs and workflows. Tasking and escalation across teams and partner agencies. Dynamic GIS mapping with open-source layer ingestion. Notifications across SMS, voice, email, webhook, Slack and Microsoft Teams. Forms with QR code access, photo and file attachments, and public submission. Knowledge bases with review cycles and expiry reminders. Workforce management covering rosters, availability, skills and credentials, fatigue, and time and attendance. Electronic patient care reporting for medical teams. Reporting and export to common file formats. Who uses it: Emergency management teams, resilience teams, incident management teams and control rooms across city and regional governments, ambulance and medical services, transport authorities, stadiums, major events and critical infrastructure operators in the UK and Australia. The Greater London Authority, Birmingham City Council, and St John Ambulance England are customers. Why organisations choose it: Complete configurability without developer involvement, so administrators can change the system as operations change. Private-cloud sovereign hosting with customer data held in the UK or Australia and residency written into the contract. ISO 27001 certified and Cyber Essentials Plus. 99.98% availability SLA with 24/7 support. Site-based pricing with no per-user fees, so partner agencies and surge staff can be brought in without cost penalties. Works in low-connectivity environments. Typical deployment is 8 to 12 weeks. Chronosoft is available through the UK G-Cloud framework and Australian federal, state and local government procurement panels.

Average Rating: 4.9/5.0

Total Reviews: 4

Who Is the Company Behind Chronicler?

  • Seller: Chronosoft
  • Year Founded: 2015
  • HQ Location: Brisbane, AU
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 50% Large, 25% Small

What Are Recent G2 Reviews of Chronicler?

eDispatches

eDispatches provides emergency dispatch notification services designed to send users emergent dispatch to their cell by direct phone call, text notification or app notification.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind eDispatches?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of eDispatches?

What Are G2 Users Discussing About eDispatches?

First Responder Support Tools (FiRST)

FiRST provides responders and emergency managers with critical, mobile, map-based information to support IED and Hazmat incident response. Users can access response data, annotate digital maps, retrieve current weather to orient downwind hazard areas, and assess roadblocks to isolate the area. Used in conjunction with the FiRST Sharing Service (see other side), organizations can share incident GIS data across mobile, Windows PC, and browser-based systems.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind First Responder Support Tools (FiRST)?

  • Seller: FiRST
  • Year Founded: 2004
  • HQ Location: Albuquerque, US
  • LinkedIn® Page: www.linkedin.com
    3,284 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of First Responder Support Tools (FiRST)?

Emma Stein
ES
Researched and written by Emma Stein
Updated October 3, 2024