Everbridge 360 (Critical Event Management) Reviews & Product Details

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports

Product Website

Seller

Everbridge

Discussions

Everbridge 360 (Critical Event Management) Community

Product Description

Everbridge Mass Notification with Incident Communications enables organizations to send notifications to individuals or groups using lists, locations, and visual intelligence. This comprehensive notification solution keeps your contacts informed before, during, and after all events, operational incidents, and emergencies. The solution features robust analytics, GIS capabilities, and flexible contact management for both public and employee alerts. In addition, customers with global contacts can leverage a single access point to notify contacts and manage contact data across multiple distributed data stores — a unique “globally local” approach. 

Overview by

Courtney Stafford

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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Everbridge 360 (Critical Event Management) Integrations

(26)

Verified by Everbridge 360 (Critical Event Management)

Everbridge 360 (Critical Event Management) Media

Everbridge 360 (Critical Event Management) Demo - Geo-Intelligent

Send alerts via 25+ contact paths. Text, email, desktop alert, mobile app notification, voice call, Slack, social, digital signage

Everbridge 360 (Critical Event Management) Demo - Simple, Powerful & Intuitive UI

Empowering Users. Manage settings, limits, and defaults through a user-friendly admin. Import and organize contact data in a way that is meaningful to your organization. Define role-based access controls to manage user and contacts separately. Customize portals to allow contacts to update, and...

Everbridge 360 (Critical Event Management) Demo - Reach the Right People, with the Right Message, at the Right Time

Broadcast to virtually any communication device and channel, including audio, text, and mobile. Easily select your audience – individuals or groups – through lists or geo-targeting. Facilitate two-way communication so you know your people are safe.

Everbridge 360 (Critical Event Management) Demo - Manage Everything in One Simple, Intuitive, and Automated Platform

Send your message in seconds and mobilize a coordinated response with just a few clicks. Integrate easily with your HR and BC Planning systems. Eliminate errors with preconfigured templates and guided workflows.

Discover how Everbridge is redefining resilience with High Velocity Critical Event Management™ (CEM), powered by Purpose-built AI. Learn how our risk solutions help organizations worldwide tackle the growing challenges of cyber-attacks, cli

Everbridge 360 is an all-in-one platform that empowers organizations with advanced risk intelligence, real-time insights, and streamlined communication to respond proactively and effectively during crises.

Official Downloads

(5)

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Edwin L.

HR Generalist

Mid-Market (51-1000 emp.)

2/18/2025

"Great alert system"

5/5

What do you like best about Everbridge 360 (Critical Event Management)?

The way any emergency alert is send to employees, the system give you the access to set up our way Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

I do like everything about the system and used. Review collected by and hosted on G2.com.

Response from Emily Holtrop of Everbridge 360 (Critical Event Management)

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Thank you for sharing your experience! We’re so pleased to hear that Everbridge 360 has been a reliable system for sending emergency alerts in the way that works best for your team. It’s great to know the platform is meeting your needs effectively, and we look forward to continuing to support your organization’s communication and safety efforts.

Thanks again for your partnership and for being part of the Everbridge community!

— The Everbridge Team

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

2/25/2025

"Everbridge 360 makes it easier for GSOCs to operate more efficiently"

5/5

What do you like best about Everbridge 360 (Critical Event Management)?

Everbridge 360 makes it easy for our GSOC Analysts to to monitor our assets and maintain a duty of care that our stakeholders have set in place. The platform is fast and the latency is low. The ability to pull in feeds from RIMC and many other safety organizations such as NWS is amazing. We cannot wait until we can pull camera footage in to our instance when that comes out. Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

I wished there was an auto save feature on the admin side. Review collected by and hosted on G2.com.

Verified User in Law Enforcement

Mid-Market (51-1000 emp.)

10/7/2025

"Would like to see more improvements"

2.5/5

What do you like best about Everbridge 360 (Critical Event Management)?

The interface is easy and straightforward, not much training is needed for new users. Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

Unable to see subscribers base and confirm who received the messages. Review collected by and hosted on G2.com.

Response from Emily Holtrop of Everbridge 360 (Critical Event Management)

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Thank you for sharing your feedback! We're glad you find the interface easy to use and appreciate your input on message delivery visibility.

Thanks again for your partnership and for being part of the Everbridge community!

— The Everbridge Team

Christina d.

Security Manager Central Communications

Mid-Market (51-1000 emp.)

6/5/2025

"Central Communications"

4/5

What do you like best about Everbridge 360 (Critical Event Management)?

Unified Interface Everything — mass notifications, incident management, threat intelligence — is accessible from a single dashboard. That reduces training time and operational errors, especially in high-pressure situations. Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

The platform is powerful, but the depth of options and features can be overwhelming without solid training Review collected by and hosted on G2.com.

Response from Emily Holtrop of Everbridge 360 (Critical Event Management)

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Thank you for your thoughtful review! We're thrilled to hear that the unified interface of Everbridge 360 is helping streamline your critical communications and improve response times. We appreciate your feedback on training and are always working to make onboarding and feature adoption even easier.

Thanks again for being a valued partner!

— The Everbridge Team

Megan G.

Emergency Services Specialist

Small-Business (50 or fewer emp.)

6/5/2025

"We love it in Tulare County"

4.5/5

What do you like best about Everbridge 360 (Critical Event Management)?

Everbridge 360 has been an essential tool for Tulare County’s Alert and warning operations. It offers a centralized platform that allows us to quickly and effectively send emergency notifications to our residents during critical incidents. The interface is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

Delays in larger events can become a problem. Review collected by and hosted on G2.com.

Response from Emily Holtrop of Everbridge 360 (Critical Event Management)

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Thank you for the kind words and for trusting Everbridge 360 as part of Tulare County’s alert and warning operations. We're so glad the platform’s ease of use and speed are making a difference during critical moments. Your feedback on performance during large events is appreciated and helps us continue to improve.

Thanks again for your partnership and for being part of the Everbridge community!

— The Everbridge Team

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

11/4/2025

"User-Friendly and Accurate—A Pleasure to Use"

5/5

What do you like best about Everbridge 360 (Critical Event Management)?

Easy to navigate and user friendly. Very accurate Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

There isn’t much that I don’t like about it. Review collected by and hosted on G2.com.

Response from Emily Holtrop of Everbridge 360 (Critical Event Management)

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Thank you for your feedback! We’re thrilled to hear you find Everbridge 360 user-friendly and reliable for employee communications.

Thanks again for your partnership and for being part of the Everbridge community!

— The Everbridge Team

Franko V.

Senior Director of Cybersecurity

Information Technology and Services

Mid-Market (51-1000 emp.)

11/16/2024

"A lifeline for effective crisis communication"

3.5/5

What do you like best about Everbridge 360 (Critical Event Management)?

Everbridge Mass Notification continues to be my favorite when it comes to reliability to have urgent alerts reach everybody, even in high stress. Safely reaching people quickly is key with the multi channel delivery system. I like the way they have also done tracking and acknowledgement right up to who actually received the message. It means we have an extra layer of accountability, and it helps us manage responses better in emergencies. Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

A big downside when using Everbridge Mass Notification is they can become very complicated to create and then set up your own new type of alert. Sudden communication is complicated by the fact that the mobile app lags occasionally. More of these challenges mean that during these time sensitive moments it may take a longer time to set up alerts and can impact timely response. It sometimes leads to frustration, when efficiency is most needed. Review collected by and hosted on G2.com.

What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?

By tracking message receipt and acknowledgment, Everbridge Mass Notification solves this problem of efficient and reliable communication when an emergency occurs. This feature has really helped the way we handle crisis and there’s no one that goes uninvolved. It helps us keep it consistent at a higher standard of safety and organization which is awesome for the whole team when things really start to pick up. It brings that consistency to how we dealt with emergency protocols. Review collected by and hosted on G2.com.

Sebastiano G.

Corporate Security Manager

Computer Software

Mid-Market (51-1000 emp.)

11/12/2024

"Great tool for mass alerts during critical situations"

4/5

What do you like best about Everbridge 360 (Critical Event Management)?

I believe that the greatest strength of Everbridge Mass Notification is the reliability, when there is an emergency. The system guarantees that all people receive our messages on time and, more important during an emergency. I also liked the reporting options that are given to enable us to assess the impact of the communication that was made. This has greatly enhanced the crisis management and the decision making processes. Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

I have found that Everbridge Mass Notification has the inconvenience of slow delivery of messages once in a while during peak usage. Though it is mostly accurate, such delays are stressful, especially when it comes to emergency cases. Furthermore, it is quite plain and quite frankly a little clumsy, which results in operation and configuration taking longer than they should. These problems can dictate how soon we can relay information in emergencies, which is on the flip side of the luck. Review collected by and hosted on G2.com.

What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?

Using Everbridge Mass Notification it is possible to address the issue of informing all the employees about emergent situations in the shortest time possible. Earlier, we faced issues with communicating messages at the right time to avoid confusion in the decision making process. Now, we are able to immediately inform all individuals, including letting them know what is going on, and what they must do. It has helped our emergency response and generally needed communications in our workplace more effective and better prepared for any emergencies. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

10/31/2024

"Everbridge makes emergency communications easy"

5/5

What do you like best about Everbridge 360 (Critical Event Management)?

One of my favorite aspects of the program is the multichannel alerting. The ability to send notifications to a large group through different methods based on incident level is such a useful feature that cuts down on overwhelming individuals with notifications. Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

I think that the user interface still needs some work. I want to see the ability to use standard keyboard shortcuts and a more efficent way to add more contacts via excel. The current format uses an excel doc that has in my opinon way to many columns for what we need which makes it hard for people unfamiliar with the system to share information from their teams via excel. Review collected by and hosted on G2.com.

What problems is Everbridge 360 (Critical Event Management) solving and how is that benefiting you?

The problem that everbridge solves is simpflying notifcations and tracking of notifcations. Not only can we more easily distribute information but during our AARs we can go back and analyze the notifications that were sent. Much better than having to transcribe phone calls and radio comms. Review collected by and hosted on G2.com.

Cody S.

Emergency Management Specialist

Enterprise (> 1000 emp.)

2/18/2025

"Mass Notification"

4/5

What do you like best about Everbridge 360 (Critical Event Management)?

We were able to upload our employee data into the system and it automatically updates everyday. Which allows us to send mass notifications to employees for weather related closing or other emergency to there personal devices Review collected by and hosted on G2.com.

What do you dislike about Everbridge 360 (Critical Event Management)?

I have three different organizations in my account and I need a different login for each one Review collected by and hosted on G2.com.