ChannelAdvisor Reviews & Product Details

ChannelAdvisor is a great integration partner, their software works, they constantly improve it, and they are a valuable partner. Review collected by and hosted on G2.com.

We have repeatedly found it literally impossible to be connected directly with a Level 2 or Level 3 support engineer to resolved complex problems. Channel Advisor's insistence on having all communications flow through a Level 1 Support resource makes it challenging to resolve anything but the most basic issues. In once case a year or two ago I engaged in a 27-message thread over several weeks trying to get a critical issue resolved with our Amazon account, with the reps continually failing to read the thread and repeating the same advice that had failed to resolve the issue in the earliest messages of the thread. During that conversation I repeatedly asked in writing to talk to a human, to be referred to an Engineer, to be referred to a manager, and it all fell on deaf ears -- sometimes my request was just ignored silently.

As an otherwise happy ChannelAdvisor customer who runs several million in annual sales through ChannelAdvisor's platform, I feel that ChannelAdvisor's insistence on having a zero-accountability support model is among the very worst support practices I have ever witnessed in any industry. Review collected by and hosted on G2.com.

Channel Advisor allows us to easily refund Marketplace orders in one place. Review collected by and hosted on G2.com.

When you refund an order it shows as processing for quite a long time. Review collected by and hosted on G2.com.

Nothing. Stay away! There is nothing to like about this company and their business practices. Review collected by and hosted on G2.com.

We waited 5 months for Channel Advisor to launch and we canceled. Emailed our sales rep and cc'd the sales manager David Spain. No reply from either employees. The only reply we received is from their billing department. Seems they're desperate. This is straight up harassment for services not rendered. Review collected by and hosted on G2.com.

The ability to manage multiple Accounts and multiple Channels in a very simple and effective manner. Review collected by and hosted on G2.com.

quite a lengthy onboarding process, with a lot of almost boring training - if you are already knowledgeable in managing feeds. Review collected by and hosted on G2.com.

THe amount of channels you can connect with Review collected by and hosted on G2.com.

The price is clearly not competitive enough Review collected by and hosted on G2.com.

I think NOT signing the renewal contract. They did have several partners Jet, Amazon, eBay, Sears which they worked with. Review collected by and hosted on G2.com.

They kept $3000 claiming a prepaid service (for launching into a new marketplace) was non-refundable. I pre-paid for an extra launch support. Unfortunately everything did not work correctly with quantity data causing major problems with my marketplace store. After 1 year of service, I had asked that the launch to be refunded as I could not afford to renew, being ($12,000/year) I was told it was not refundable. They gave me the cold shoulder.

The setup process was very long. It took close to 3-4 months until everything was launched. Appointments with the "Launch specialist felt like a waste of time. Appointments where spanned out over 2-3 week intervals, which I think caused the biggest delay.

Their system caused my marketplace store to fall out of compliance resulting into a complete shutdown.

My Initial $25,000/mo revenue turned into $10,000/mo due to canceling all listings, and creating new ones.

Marketplaces like Ratuken was a complete waste of time. Review collected by and hosted on G2.com.

ChannelAdvisor's sales team are very good at one thing, sales. ChannelAdvisor's sales team are pushy to get you to sign their contract and will fill you with promises that are not in writing so ChannelAdvisor has no obligation to follow up on them. ChannelAdvisor is also very good at maintaining their reputation when there are many unhappy customers. Review collected by and hosted on G2.com.

ChannelAdvisor is staffed by incompetent people that charge several times more than their competition. Not only that but, every time you need something resolved from the guaranteed overpriced price they charge you, they will not follow through on their promises or finish their work. . While working with Channel Advisor our sales across our marketplaces were dropping not improving. We are not the only ones to have had issues with them and their pushy sales team that caused us to be stuck paying thousands every month for a bad service. Review collected by and hosted on G2.com.

We've had a really good experience with our strategy manager. We have weekly calls to review performance and strategy for the week ahead, but she manages the day to day operations for us. Review collected by and hosted on G2.com.

We've had some issues with our product feed and revenue reporting showing accurately. I wouldn't necessarily say this is the fault of Channel Advisor as any software is bound to have issues. Review collected by and hosted on G2.com.

The widget are helpful when analyzing ecommerce sales and managing inventory Review collected by and hosted on G2.com.

not all platforms have the same widget and overview reports do not explain enough. Also, pulling reports are hard. Review collected by and hosted on G2.com.

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems. Review collected by and hosted on G2.com.

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway. Review collected by and hosted on G2.com.

The flexibility of the data feeds and how you can automatically have your data transformed as it is being sent out to multiple channels simultaneously. Review collected by and hosted on G2.com.

I have no dislikes that come to mind. The system is so flexible that we can almost always find a way to solve a problem if it comes up. Review collected by and hosted on G2.com.

Great system for anyone trying to expand their business. I honestly Do not know how I could have managed expanding my business with ChannelAdvisor. I would recommend to anyone and everyone, you will not be disappointed with ChannelAdvisor. I love how super easy it is to upload products on different channels.You do it with literally two or three clicks. Then your whole catalog is uploaded. Review collected by and hosted on G2.com.

Maybe they can make uploading images a little easier. Review collected by and hosted on G2.com.

Channel Advisor has exceeded our expectations in every way possible. The scalibility of the platform is tremendous. We have hundreds of thousands of products loaded and published to marketplaces. The ease of launching in new marketplaces is also great. We are now selling on Amazon, Walmart, eBay and NewEgg from one platform. Has reduced a significant amount of manual work and freed us to focus on growing the business! The Channel Advisor team is also amazing to work with. They have supported our growth and are a true partner. Review collected by and hosted on G2.com.

The cost of CA is a tier 1 solution which is definitely an investment. But with a tier 1 solution comes major features and scale. Review collected by and hosted on G2.com.

The ability to manipulate mass amounts of data in order to send to different marketplaces. Review collected by and hosted on G2.com.

They have a problem work being able to handle data for large companies with lots of skus. Review collected by and hosted on G2.com.

This product makes it insanely easy to sell on Amazon Review collected by and hosted on G2.com.

There’s a lot of depth to this program, which gives a little bit of a learning curve. Review collected by and hosted on G2.com.

I really enjoy how well the product integrates into my web based platform. I have changed providers recently and it seemed to carry over without too much hassle. All things considering. Review collected by and hosted on G2.com.

Not much to complain about. Any concerns that I have had I have previously reached out about and solved without too much trouble at all! Review collected by and hosted on G2.com.

ChannelAdvisor has helped us launch and grow our e-commerce business. They have so much experience and insight in e-commerce and marketplaces that has guided us through the growth of our business. Review collected by and hosted on G2.com.

I wish there was a way to speak by phone with Customer Support when necessary. They have an online ticket system which works fine in most cases, but with complex or time sensitive issues, it would be great to be able to pick up the phone and talk to an expert. Review collected by and hosted on G2.com.

The seamless access to multiple marketplaces and the ability to unify those marketplaces into one user-friendly platform. Review collected by and hosted on G2.com.

No phone support, however, the SSC does a great job in routing your specific question to the appropriate department and most questions are answered very quickly. Review collected by and hosted on G2.com.

Using managed services we receive a dedicated account manager that works with us almost daily to improve sales, listings, and address issues. Review collected by and hosted on G2.com.

Over the last several years there really hasn't been anything we have disliked. Any issue we may have had was addressed and corrected quickly. Review collected by and hosted on G2.com.

Their integrity, they are a great company to work with and I highly recommend them. Review collected by and hosted on G2.com.

Their is no connection with etsy at the moment, our only complaint at the moment. Review collected by and hosted on G2.com.

Very customer focused. They are very open to exploring new strategies, and they bring their expertise to bear as we grow our business. They are aligned with our objectives - always asking about how they can help us grow and be more successful. Review collected by and hosted on G2.com.

The support center could be a bit more user friendly. A lot of content is available, but the search functionality makes it hard to find relevant information. Review collected by and hosted on G2.com.

Nothing, The entire experience with them has been complete hell Review collected by and hosted on G2.com.

Poor project management, blames the customer for their failures, wasting my time and costing me money Review collected by and hosted on G2.com.

Incredibly helpful customer support. Reliable platform, easy to access. Review collected by and hosted on G2.com.

Can be a bit costly especially when trying to integrate with other systems. Does listing services well, IMS and Shipping side is not perfect. Review collected by and hosted on G2.com.

Manage all your marketplaces in one place. Great product. Review collected by and hosted on G2.com.

Takes some time to learn, become familiar with product. Review collected by and hosted on G2.com.

We used ChannelAdvisor for PPC bid automation and feed management. Their PPC bid automation was adequate, but their feed management solution is second to none. Between their built-in rules engine, lookup tables and complete configurability, ChannelAdvisor is heads-and-toes above the competitors I tried. Additionally, they have a great support system, between online documentation and easily accessible human support. Review collected by and hosted on G2.com.

With the functionality comes a higher price. That would be my only major gripe. Review collected by and hosted on G2.com.