ChannelAdvisor Reviews & Product Details

ChannelAdvisor Overview

What is ChannelAdvisor?

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world's commerce. For nearly two decades, ChannelAdvisor has helped over 2,700 brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness.

ChannelAdvisor Details
Product Description

ChannelAdvisor offers the total package for retailers. With a unique blend of best-in-class technology and world-class managed services expertise, we make it easy for retailers to master the challenge of connecting with consumers.


Seller Details
Seller
ChannelAdvisor
Ownership
NYSE:ECOM
Company Website
Year Founded
2001
HQ Location
Morrisville, NC
Total Revenue (USD mm)
$129
Twitter
@channeladvisor
10,626 Twitter followers
LinkedIn® Page
www.linkedin.com
823 employees on LinkedIn®
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ChannelAdvisor Reviews

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IT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ChannelAdvisor is a great integration partner, their software works, they constantly improve it, and they are a valuable partner. Review collected by and hosted on G2.com.

What do you dislike?

We have repeatedly found it literally impossible to be connected directly with a Level 2 or Level 3 support engineer to resolved complex problems. Channel Advisor's insistence on having all communications flow through a Level 1 Support resource makes it challenging to resolve anything but the most basic issues. In once case a year or two ago I engaged in a 27-message thread over several weeks trying to get a critical issue resolved with our Amazon account, with the reps continually failing to read the thread and repeating the same advice that had failed to resolve the issue in the earliest messages of the thread. During that conversation I repeatedly asked in writing to talk to a human, to be referred to an Engineer, to be referred to a manager, and it all fell on deaf ears -- sometimes my request was just ignored silently.

As an otherwise happy ChannelAdvisor customer who runs several million in annual sales through ChannelAdvisor's platform, I feel that ChannelAdvisor's insistence on having a zero-accountability support model is among the very worst support practices I have ever witnessed in any industry. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integration partner for multiple marketplaces, driving millions in sales. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Channel Advisor allows us to easily refund Marketplace orders in one place. Review collected by and hosted on G2.com.

What do you dislike?

When you refund an order it shows as processing for quite a long time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1) slow processing time for refunds

2) choices of why we are refunding are limited - this may be more due to the interaction with eBay and Amazon Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Nothing. Stay away! There is nothing to like about this company and their business practices. Review collected by and hosted on G2.com.

What do you dislike?

We waited 5 months for Channel Advisor to launch and we canceled. Emailed our sales rep and cc'd the sales manager David Spain. No reply from either employees. The only reply we received is from their billing department. Seems they're desperate. This is straight up harassment for services not rendered. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stay away. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No benefits other than billing trying to continually bill us after we told them repeatedly that we canceled. We waited patiently for 5 months. Not one phone call from our sales rep to see how we were doing. Channel Advisor sales reps are calling other companies that I'm affiliated with and I tell them no thanks. Review collected by and hosted on G2.com.

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Head Of Ecommerce
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability to manage multiple Accounts and multiple Channels in a very simple and effective manner. Review collected by and hosted on G2.com.

What do you dislike?

quite a lengthy onboarding process, with a lot of almost boring training - if you are already knowledgeable in managing feeds. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Manage multiple accounts with multiple channels (Amazon, eBay, international sites) with appropriate stock-control. Review collected by and hosted on G2.com.

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CR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

THe amount of channels you can connect with Review collected by and hosted on G2.com.

What do you dislike?

The price is clearly not competitive enough Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Controlling stock and pricing on different channels Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I think NOT signing the renewal contract. They did have several partners Jet, Amazon, eBay, Sears which they worked with. Review collected by and hosted on G2.com.

What do you dislike?

They kept $3000 claiming a prepaid service (for launching into a new marketplace) was non-refundable. I pre-paid for an extra launch support. Unfortunately everything did not work correctly with quantity data causing major problems with my marketplace store. After 1 year of service, I had asked that the launch to be refunded as I could not afford to renew, being ($12,000/year) I was told it was not refundable. They gave me the cold shoulder.

The setup process was very long. It took close to 3-4 months until everything was launched. Appointments with the "Launch specialist felt like a waste of time. Appointments where spanned out over 2-3 week intervals, which I think caused the biggest delay.

Their system caused my marketplace store to fall out of compliance resulting into a complete shutdown.

My Initial $25,000/mo revenue turned into $10,000/mo due to canceling all listings, and creating new ones.

Marketplaces like Ratuken was a complete waste of time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Their solutions are suited to large businesses. Do not consider using them unless you have your own dedicated team working with data conversations; and can afford to lose 50-70% in revenue during the first 6 months. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have realized after being out of business, how to adapt, and find solutions else where. Shopify is a lot more affordable. If you are a small to medium sized business, I would look else where for service. Review collected by and hosted on G2.com.

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Response from Channel Advisor of ChannelAdvisor

Thank you for your message. We would like to learn more about your experience with ChannelAdvisor. Please consider contacting us directly at supportadmin@channeladvisor.com.

ChannelAdvisor works to provide reasonable rates while maintaining our level of service, and that's how we determine the cost of our services. Additionally, ChannelAdvisor is a values-driven organization and firmly adheres to its Codes of Business Conduct and Ethics, which is publicly available at the following link: http://ir.channeladvisor.com/corporate-governance/code-of-business-conduct-and-ethics

AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ChannelAdvisor's sales team are very good at one thing, sales. ChannelAdvisor's sales team are pushy to get you to sign their contract and will fill you with promises that are not in writing so ChannelAdvisor has no obligation to follow up on them. ChannelAdvisor is also very good at maintaining their reputation when there are many unhappy customers. Review collected by and hosted on G2.com.

What do you dislike?

ChannelAdvisor is staffed by incompetent people that charge several times more than their competition. Not only that but, every time you need something resolved from the guaranteed overpriced price they charge you, they will not follow through on their promises or finish their work. . While working with Channel Advisor our sales across our marketplaces were dropping not improving. We are not the only ones to have had issues with them and their pushy sales team that caused us to be stuck paying thousands every month for a bad service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your research before considering working with ChannelAdvisor. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used ChannelAdvisor to manage our inventory and boost sales across our marketplaces, we realized partnering with ChannelAdvisor was a mistake as they are not the best in the industry as we had believed. I advice anyone to do your research before working with ChannelAdvisor, check their negative reviews and you will see what a truly hellish experience most ex-channeladvisor customers had to endure. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We've had a really good experience with our strategy manager. We have weekly calls to review performance and strategy for the week ahead, but she manages the day to day operations for us. Review collected by and hosted on G2.com.

What do you dislike?

We've had some issues with our product feed and revenue reporting showing accurately. I wouldn't necessarily say this is the fault of Channel Advisor as any software is bound to have issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use ChannelAdvisor for our keywords campaign, CSE shopping, and marketplace shopping. Our keywords campaign is one of our biggest revenue drivers and we have been seeing an increase for the past three years. I have to give full credit to our account manager for her efforts, and we are in the process of getting a new account manager which will be very telling to us about the success of this program. Review collected by and hosted on G2.com.

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Marketing Assistant
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The widget are helpful when analyzing ecommerce sales and managing inventory Review collected by and hosted on G2.com.

What do you dislike?

not all platforms have the same widget and overview reports do not explain enough. Also, pulling reports are hard. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Channel Advisor is helping us sell online and manage our inventory Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems. Review collected by and hosted on G2.com.

What do you dislike?

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look before you make a one year leap. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

See above Review collected by and hosted on G2.com.

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Vice President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The flexibility of the data feeds and how you can automatically have your data transformed as it is being sent out to multiple channels simultaneously. Review collected by and hosted on G2.com.

What do you dislike?

I have no dislikes that come to mind. The system is so flexible that we can almost always find a way to solve a problem if it comes up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We love ChannelAdvisor. We have been using them for 10 years and it would be very difficult for us to do business efficiently without their software. Their system allow us to transform data in almost infinite ways to match any data feed specification. The integrations to different platforms such as Amazon and ebay is next to none. We also use them to transfer inventory data and sales data back and forth to our website platform. Life would be rough without them. Review collected by and hosted on G2.com.

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Sales Manager
Investment Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great system for anyone trying to expand their business. I honestly Do not know how I could have managed expanding my business with ChannelAdvisor. I would recommend to anyone and everyone, you will not be disappointed with ChannelAdvisor. I love how super easy it is to upload products on different channels.You do it with literally two or three clicks. Then your whole catalog is uploaded. Review collected by and hosted on G2.com.

What do you dislike?

Maybe they can make uploading images a little easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Channel Advisor is the way to go. Forget all the others. ChannelAdvisor is a one stop shop and its super easy to integrate with. I literally integrated with 5 different market places in one week. If it wasn't for ChannelAdvisor, it would've taken about 5 months to integrate. This is by far the best choice to make. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None Review collected by and hosted on G2.com.

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CEO
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Channel Advisor has exceeded our expectations in every way possible. The scalibility of the platform is tremendous. We have hundreds of thousands of products loaded and published to marketplaces. The ease of launching in new marketplaces is also great. We are now selling on Amazon, Walmart, eBay and NewEgg from one platform. Has reduced a significant amount of manual work and freed us to focus on growing the business! The Channel Advisor team is also amazing to work with. They have supported our growth and are a true partner. Review collected by and hosted on G2.com.

What do you dislike?

The cost of CA is a tier 1 solution which is definitely an investment. But with a tier 1 solution comes major features and scale. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to learn the platform and own the success of the implementation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increasing our presence in multiple online marketplaces. Significantly increasing our product count. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to manipulate mass amounts of data in order to send to different marketplaces. Review collected by and hosted on G2.com.

What do you dislike?

They have a problem work being able to handle data for large companies with lots of skus. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Support is not the best but super easy to use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to manipulate data in bulk, via business rules and other tools that allow is to change the data quickly to each marketplaces needs. Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This product makes it insanely easy to sell on Amazon Review collected by and hosted on G2.com.

What do you dislike?

There’s a lot of depth to this program, which gives a little bit of a learning curve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is a great way to organize all of your product and information for selling online Review collected by and hosted on G2.com.

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Assistant Production Management Executive
Apparel & Fashion
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really enjoy how well the product integrates into my web based platform. I have changed providers recently and it seemed to carry over without too much hassle. All things considering. Review collected by and hosted on G2.com.

What do you dislike?

Not much to complain about. Any concerns that I have had I have previously reached out about and solved without too much trouble at all! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great work keep it up! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Like many small companies with e-commerce there were speed bumps and needing a little hand holding to get past them. This provided a great bit of support and crutch to lean on in the early stages. Review collected by and hosted on G2.com.

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Vitamin Mom
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ChannelAdvisor has helped us launch and grow our e-commerce business. They have so much experience and insight in e-commerce and marketplaces that has guided us through the growth of our business. Review collected by and hosted on G2.com.

What do you dislike?

I wish there was a way to speak by phone with Customer Support when necessary. They have an online ticket system which works fine in most cases, but with complex or time sensitive issues, it would be great to be able to pick up the phone and talk to an expert. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Juggling inventory between several marketplaces. Centralizing data updates in one system. Integrating with marketplaces, shipping and inventory management software systems. Review collected by and hosted on G2.com.

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Partner
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The seamless access to multiple marketplaces and the ability to unify those marketplaces into one user-friendly platform. Review collected by and hosted on G2.com.

What do you dislike?

No phone support, however, the SSC does a great job in routing your specific question to the appropriate department and most questions are answered very quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it time. It's not going to happen overnight, and most of the success depends on you. Trying to do this yourself will be almost impossible. The channeladvisor team are experts in this arena and continue to offer exclusive benefits by being a channeladvisor customer. The benefits from just attending Catalyst have led to lasting relationships that make resolving issues faster and easier. Network. Talk to people. Be curious. But do not think that channeladvisor has solved all your problems. You will still have problems, and you always will with or without channeladvisor, but at least you have a team in your corner when problems do arise that can assist you and get you back on track quickly. ChannelAdvisor has been an integral part of our success and continues to be everyday. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Marketplace integrations issues have been solved from simply meeting the right person. This year, we were able to meet with the proper rep and she's already put us in touch with an account manager. Last year, we listened to marketplace trends and channeladvisor recommendations and made an educated decision which has resulted in a substantial increase in sales. Review collected by and hosted on G2.com.

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IT Manager
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Using managed services we receive a dedicated account manager that works with us almost daily to improve sales, listings, and address issues. Review collected by and hosted on G2.com.

What do you dislike?

Over the last several years there really hasn't been anything we have disliked. Any issue we may have had was addressed and corrected quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been a brick and mortar retailer for many years with limited knowledge of third party marketplaces. ChannelAdvisor has helped us successfully enter this space. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Their integrity, they are a great company to work with and I highly recommend them. Review collected by and hosted on G2.com.

What do you dislike?

Their is no connection with etsy at the moment, our only complaint at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our entire ecommerce operation has vastly improved. They have taken us to a completely new level. Review collected by and hosted on G2.com.

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ER
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Very customer focused. They are very open to exploring new strategies, and they bring their expertise to bear as we grow our business. They are aligned with our objectives - always asking about how they can help us grow and be more successful. Review collected by and hosted on G2.com.

What do you dislike?

The support center could be a bit more user friendly. A lot of content is available, but the search functionality makes it hard to find relevant information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Product catalog transformation and syndication across a variety of partner platforms. We have been able to spin up new partnerships in a matter of days vs. weeks. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Nothing, The entire experience with them has been complete hell Review collected by and hosted on G2.com.

What do you dislike?

Poor project management, blames the customer for their failures, wasting my time and costing me money Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stay away! Don't believe their sales BS Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At this point nothing. Other than already paying them for $8k for monthly fees and not being on a single marketplace, I can say the only benefit I have is that I realize I can be susceptible to snake oil salesperson's BS.

I started a contract with them four months ago and the the project manager I received is a disaster. She cannot manage the simplest task. Every time we have conferences to review completed work, it turns into me explaining requirements that we had already reviewed before. It was supposed to take 4-6 weeks to get me live, we are nearly four months in and we are still not live.

Every time I have complained to management, instead of trying to fix the problem they blame me by talking about how I failed to provide insignificant deliverables to them. When I provide hard proof that my project manager is at fault, I get no response at all.

I cannot say enough. Stay away from this company. Review collected by and hosted on G2.com.

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US
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Incredibly helpful customer support. Reliable platform, easy to access. Review collected by and hosted on G2.com.

What do you dislike?

Can be a bit costly especially when trying to integrate with other systems. Does listing services well, IMS and Shipping side is not perfect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Operating on 14 channels is incredibly complicated when it comes to launching products. With channeladvisor we create the product once and it gets to all of our merchant accounts. Review collected by and hosted on G2.com.

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Office Manager
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Manage all your marketplaces in one place. Great product. Review collected by and hosted on G2.com.

What do you dislike?

Takes some time to learn, become familiar with product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing many marketplaces in one place Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We used ChannelAdvisor for PPC bid automation and feed management. Their PPC bid automation was adequate, but their feed management solution is second to none. Between their built-in rules engine, lookup tables and complete configurability, ChannelAdvisor is heads-and-toes above the competitors I tried. Additionally, they have a great support system, between online documentation and easily accessible human support. Review collected by and hosted on G2.com.

What do you dislike?

With the functionality comes a higher price. That would be my only major gripe. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have simple feed requirements, it's possible you can get by with a less expensive feed management tool. If you need to do more heavy lifting, or more customization, ChannelAdvisor should be considered. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Depending on your vendor stack, feed management can get to be a burden. It seems like every vendor needs a custom feed, as well as every CSE. ChannelAdvisor makes implementing new feeds and changing existing feeds very easy, without any relying on IT resources. Review collected by and hosted on G2.com.

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Do you work for ChannelAdvisor?

ChannelAdvisor Categories on G2