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Blackboard Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

12 months

User Insights

Average based on 1067 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Blackboard Reviews (1,067)

View 2 Video Reviews
Reviews

Blackboard Reviews (1,067)

View 2 Video Reviews
4.0
1,067 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and organization of Blackboard, highlighting how it consolidates course materials, assignments, and grades in one platform, which enhances their teaching and learning experience. Many appreciate the platform's ability to integrate various tools and support diverse educational needs, although some note that the user interface can be clunky and may require a learning curve.

Pros & Cons

Generated from real user reviews
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Ali I.
AI
Ali I.
Graduate Research Assistant
Research
Enterprise (> 1000 emp.)
"Dated, Unintuitive UI and Slow Performance Hold Blackboard Back"
1.5/5
What do you like best about Blackboard?

I think it provides the bare minimum of an LMS and that's the thing I do like about it. Beyond that it falls short on a lot of things. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

There are a lot of things that can be improved with Blackboard. My perspective is of an instructor and a student and not the administrator of the complete installation, but I represent the largest userbase for Blackboard.

First thing is that the UI looks quite dated. NOt just that but it's also unintuitive to say the least. Often we had to upload videos to show students just where to click to get to a new course.

Another thing is performance. Since this is a SaaS product our complete interaction with it is through the web browser. Opening multiple tabs on the same browser quickly slows down the whole computer. This is obviously a problem.

There is also a lack of integrations, especially in importing different formats of exams and tests. This difficulty in integration extends to moving things from one course to another in the seem institution as well. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Blackboard Ultra: more intuitive workflows and constant technical support"
5/5
What do you like best about Blackboard?

After three and a half years of using it as a platform administrator and after following the transition to Ultra, I can say that today Blackboard is an LMS that keeps up with the times and is equipped with all the necessary features. With the new interface, workflows have become much more intuitive, and this is reflected in a reduced need for support from us towards students and teachers. I also appreciate the incredible effort made by Blackboard over the years in addressing the platform transition and the constant technical support. I greatly appreciate the fact that new features are introduced on the platform based on user requests, which can be voted on a specially created portal. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

I don't like that some features, such as the portfolio and the course catalog, have become paid. Moreover, the portfolio is not even available in Italy. Additionally, Blackboard Illuminate, which provides analytical data related to courses to teachers and students, is not very useful in the standard license. Review collected by and hosted on G2.com.

Krystal S.
KS
Krystal S.
Payroll Manager
Enterprise (> 1000 emp.)
"Easy Course Materials and Training Video Sharing, Though There’s Room to Improve"
4/5
What do you like best about Blackboard?

Using it for courses I find it easy to use and pull up course materials. As an employee I use the media a lot for posting videos on training. We use it for training purposes, FERPA, Title IX training, Hiring processes etc. and I really like how it makes it easy to contract different group around campus. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

Alot of the same content pulls up in difference section which can make it a little confusing to make sure you didn't miss a training. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Sixteen Candles"
3.5/5
What do you like best about Blackboard?

I have been an LMS administrator and faculty with Blackboard Learn for 16 years, so my answers have some background. I particularly like Blackboard Learn Ultra's intuitive way to populate the course components and the variety of tools available to do it. The instructor or professor can start with a course outline or ask for one from Generative AI; then, populate the outline by adding components from top to bottom. Various components, such as text pages, links, quizzes, and written assignments, can be added. Anything can be revised, augmented, or moved. I also like also the degree of integration that Blackboard has achieved with different providers such as Pearson, Alex, Respondus, etc.; these are easily selected and integrated with the course. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

The visual interface of Blackboard Learn Ultra is poor; the metaphor is like a wall with vertical lines and titles. There is no way of showing the student what is more critical and less, what is a core component of the class, and what is an auxiliary element. The student must open each component in the "wall" to determine what is inside. This should be more intuitive; for instance, use different colors and icons for overview, materials, dialogue, and assessments. The instructor should be able to display in the course map certain videos or interactive resources considered essential, e.g., "the lab", "the meeting room", "the AI advisor". Two very useful assignments of Blackboard Standard were lost: wikis and file-upload questions. The first allowed the creation of student presentations, and the second allowed the inclusion of text, images, sound recordings, or programs as part of of a test. I have also noticed that some back office tools present in Standard have been eliminated or reduced in capability, such as Date Management, Rubrics, Course Analytics, Course Reports, Performance Dashboard, and Retention Center. The Blackboard Editor has been reduced in features; it does not allow direct access to modify HTML code, bullets, indentation, double-space, etc. An overall find-and-replace feature and overall search are desirable features. The exit of Class Collaborate was a big loss because it was the best virtual classroom environment integrated with Blackboard Learn. Review collected by and hosted on G2.com.

Ricardo A.
RA
Ricardo A.
Branch Manager
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy-to-Navigate Interface with Great Tools for Classes"
5/5
What do you like best about Blackboard?

I find the interface very easy to navigate, with highly useful tools for taking classes, such as videoconferencing rooms and discussion sections. Additionally, submitting assignments is simple, and it’s just as easy to review them later. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

One thing that could be improved is adding a built-in messaging feature, as it would make communicating with classmates much easier and more convenient Review collected by and hosted on G2.com.

Meghan D.
MD
Meghan D.
Digital Marketing Specialist
Enterprise (> 1000 emp.)
"Helpful Group Assignments for Easier Grading"
4/5
What do you like best about Blackboard?

It’s helpful that I can assign things to groups for grading. I also like that I can edit and save grades before posting them. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

I wish there were a better way to send one-on-one emails, instead of having to use announcements or chats. I’d also like more aesthetic options for organizing my class so everything feels clearer and easier to manage. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Powerful HTML/CSS Customization, but Accessibility and Learning Curve Need Work"
3/5
What do you like best about Blackboard?

I like the ability to heavily customize content, including working directly in the HTML and CSS back end. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

The learning module isn’t technically accessible. For keyboard users, it takes a lot of tabbing to reach it, even when trying to skip regions. The platform also includes a lot of features, which creates a bit of a learning curve for a new faculty member or instructional designer working in it. Review collected by and hosted on G2.com.

Verified User in Higher Education
GH
Verified User in Higher Education
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Keeps Courses Organized and Streamlined"
5/5
What do you like best about Blackboard?

What I like best about Blackboard is how easy it is to keep everything organized. I appreciate having all my course materials, assignments, and grades in one place. It really helps me stay on top of my classes and stay organized. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

One thing I dislike about Blackboard is that sometimes it can be a bit slow or glitchy, which makes it frustrating to use. Also, a few features could be more user-friendly, so navigating everything feels smoother. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Seamless Course Integration and Built-In Class Recording in Blackboard"
5/5
What do you like best about Blackboard?

Integration with course materials and convenience of making all class resources and assignments available to students. Also being able to record class sessions from within Blackboard. It has been extremely easy to use and implement course activities. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

Marking attendance for a past class has been more difficult than it should be in how to add a previous class that was overlooked.. Review collected by and hosted on G2.com.

Jonathan Kuffour O.
JO
Jonathan Kuffour O.
Graduate Research And Teaching Assistant
Enterprise (> 1000 emp.)
"Easy to Navigate Learning Platform"
5/5
What do you like best about Blackboard?

Easy to navigate as a learning platform. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

I don’t dislike anything about blackboard Review collected by and hosted on G2.com.

Questions about Blackboard? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Jon J.
JJ
Jon Jensen
•
Last activity over 6 years ago

It seems like I see a lot of reviews saying 'back in the day' in reference to how Blackboard has been surpassed by several new products. What new products are out there today that compete well or have surpassed Blackboard in both features and usability?

2 Upvotes
3
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JM
Joe McCabe
•
Last activity over 6 years ago

I would be curious if the designers have taken to heart the UX concerns that have been raised.

2 Upvotes
1
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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

12 months

Average Discount

12%

Blackboard Comparisons
Blackboard Features
Question variety
Real-time assessment
Pre-made content
Automated grading
Gamification
Analytics dashboard
White-labeling
Mobile compatibility
Assessments and Practice
Content Delivery and Tracking
Content Creation