BigCommerce Features
Merchandising/Marketing (7)
Storefront Design Tools
Based on 385 BigCommerce reviews. Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience
Product Visualization
Ability to display and manage photos, 3D views, videos etc for each product This feature was mentioned in 388 BigCommerce reviews.
Recommendations / Personalization
As reported in 370 BigCommerce reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc
Promotions and Discounts
As reported in 372 BigCommerce reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.
Shopping Cart Abandonment
Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. This feature was mentioned in 351 BigCommerce reviews.
Product Reviews
Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products This feature was mentioned in 350 BigCommerce reviews.
SEO
Based on 360 BigCommerce reviews. Provides tools to drive traffic to pages via organic search
Product Catalog (4)
Content Management
As reported in 385 BigCommerce reviews. Ability to add/update products, product pricing, product information and other content included on eCommerce site.
Product Configuration
Based on 377 BigCommerce reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc.
Product Search and Filtering
As reported in 379 BigCommerce reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting
Intangible Products
Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. 266 reviewers of BigCommerce have provided feedback on this feature.
Order Process (8)
Checkout Process
Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 389 reviewers of BigCommerce have provided feedback on this feature.
Shipping Options
As reported in 380 BigCommerce reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.
Tax Display and Processing
As reported in 364 BigCommerce reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.
Payment Processing
Based on 375 BigCommerce reviews. Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.
Order Management
Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. This feature was mentioned in 387 BigCommerce reviews.
Returns / Refunds
Functionality to allow users to process returns/refunds either via self service or contacting customer service. This feature was mentioned in 346 BigCommerce reviews.
Inventory Management
Based on 333 BigCommerce reviews. Displays inventory levels of products in real time. Displays inventory by location if required.
Multi-Channel Fulfillment
As reported in 262 BigCommerce reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.
Multi-Channel Support (7)
Omnichannel
Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. This feature was mentioned in 321 BigCommerce reviews.
Mobile
Features that enable customers to easily to shop for products using a mobile device. 353 reviewers of BigCommerce have provided feedback on this feature.
Social Commerce
As reported in 305 BigCommerce reviews. Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform.
Customer Service
As reported in 338 BigCommerce reviews. Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.
Store Locator
Enable customers to locate and navigate to physical locations by zip code, city or GPS 232 reviewers of BigCommerce have provided feedback on this feature.
3rd-Party Store Integration
Based on 246 BigCommerce reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels
B2B
Based on 198 BigCommerce reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.
Platform (9)
APIs
System provides well documented API's that can be used to integrate to any 3rd Party or internal system. This feature was mentioned in 297 BigCommerce reviews.
Customization
Product provides tools to customize web store front, business process, etc. to meet unique business needs. This feature was mentioned in 361 BigCommerce reviews.
Integrations to Add-on Tools
Based on 334 BigCommerce reviews. Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.
User Management
Based on 356 BigCommerce reviews. Enables customers to update their own user information, settings and preferences.
Reporting / Analytics
Provides standard and ad-hoc reporting ability to meet business requirements This feature was mentioned in 354 BigCommerce reviews.
Security
As reported in 362 BigCommerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks
Admin Access Rights
Provides ability to control editing rights by product category, geography etc. 349 reviewers of BigCommerce have provided feedback on this feature.
Cross Browser Support
Enables store or site to provide the same user experience in all browsers and browser versions. 333 reviewers of BigCommerce have provided feedback on this feature.
Performance and Reliability
Based on 374 BigCommerce reviews. Software performs well and runs with minimal unscheduled downtime
Omnichannel Features (7)
Retail Management
As reported in 30 BigCommerce reviews. The ability to manage the operations of a retail storefront and integrate storefront operations with other channels.
POS Integration
The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. 27 reviewers of BigCommerce have provided feedback on this feature.
Social Media Integration
Based on 30 BigCommerce reviews. Tools to integrate social media channels with other commerce channels to create a seamless experience for customers.
Customer Service Integration
As reported in 29 BigCommerce reviews. The ability to integrate customer service into all channels.
Marketing Tools
The ability to integrate marketing tools into all channels. 31 reviewers of BigCommerce have provided feedback on this feature.
E-commerce Integration
Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. This feature was mentioned in 32 BigCommerce reviews.
ERP Integration
The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. 27 reviewers of BigCommerce have provided feedback on this feature.
Reporting (2)
Reports & Analytics
Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. 32 reviewers of BigCommerce have provided feedback on this feature.
Data Transfer Tools
The ability to transfer data between channels in order to streamline operations. 32 reviewers of BigCommerce have provided feedback on this feature.
Headless Commerce (5)
Decoupling
As reported in 85 BigCommerce reviews. Ability to disconnect the front office from the back office of an e-commerce platform
REST APIs
As reported in 94 BigCommerce reviews. Provide APIs that allow for interaction with RESTful web services
Data Orchestration
Capture and manage data from multiple sources and syncronize it with the front end and back end This feature was mentioned in 91 BigCommerce reviews.
Customization
Allows developers to customize the platform using multiple programming languages This feature was mentioned in 104 BigCommerce reviews.
Extensibility
Include prebuilt integrations with multiple systems such as ERP and CRM 93 reviewers of BigCommerce have provided feedback on this feature.
Generative AI (2)
AI Text Generation
Based on 54 BigCommerce reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary. 53 reviewers of BigCommerce have provided feedback on this feature.
Agentic AI - E-Commerce Platforms (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 10 reviewers of BigCommerce have provided feedback on this feature.
Cross-system Integration
As reported in 12 BigCommerce reviews. Works across multiple software systems or databases
Adaptive Learning
Based on 12 BigCommerce reviews. Improves performance based on feedback and experience
Natural Language Interaction
As reported in 12 BigCommerce reviews. Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 12 BigCommerce reviews. Anticipates needs and offers suggestions without prompting
Decision Making
Based on 12 BigCommerce reviews. Makes informed choices based on available data and objectives
Top-Rated Alternatives
Technology Glossary Features
View definitions of the features and discover new technology terms.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.





