Best Donor Management Software
Donor management software is used by nonprofit organizations to manage relationships with donors. It enables organizations to manage donor information, including donations, volunteer work, etc., and use that information to devise personalized strategies for donor retention. Depending on the fundraising strategy of the organization, this type of software can be used to invite donors to donate online, in person at fundraising events, or to use other payment methods such as check, electronic transfer, and more. Multichannel communication is also an important part of maintaining the relationship between not for profits and donors.
Donor management software needs to integrate with donor prospect research software in order to have up to date information about donors available. Also, integration with nonprofit accounting and fundraising software helps organizations match donors with fundraising programs and track payments.
To qualify for inclusion in the Donor Management category, a product must:
Featured Donor Management Software At A Glance
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Givebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of t
Givebutter is a fundraising platform designed to help nonprofits collect support online, manage donations, and run fundraising campaigns. Reviewers frequently mention the ease of use, quick setup, and the platform's ability to integrate with other common platforms, making it a practical tool for managing donations and fundraising campaigns. Users reported issues with the campaign editor, stating that small layout changes require trial and error, and the flow of setting up different options can feel scattered, leading to extra clicks during the initial few edits.
1,778 Twitter followers
Donorbox is an all-in-one fundraising platform designed to help nonprofits overcome key challenges like donor drop-off, limited resources, and the need for sustainable growth. With fast, easy-to-u
Donorbox is a donation platform that provides nonprofits with the ability to create campaigns, manage donations, and track donor data. Users frequently mention the ease of use, the ability to set up campaigns quickly, the option for recurring donations, and the platform's integration with websites and other platforms as key benefits. Reviewers noted issues with the lack of customization options, difficulties with certain integrations, the cost and fees associated with the platform, and the complexity of the dashboard and backend as drawbacks.
6,077 Twitter followers
What is Zeffy? Zeffy is a comprehensive fundraising platform designed exclusively for nonprofit organizations. As the only 100% free fundraising solution in the market, Zeffy enables nonprofits to ra
Zeffy is a platform designed for event signups and fundraising, allowing users to manage free events, post events with tickets, and handle donations without charging fees. Users frequently mention the ease of use, the well-designed interface, the ability to manage complex signups, and the quick resolution of issues through chat sessions as positive aspects of Zeffy. Users experienced limitations in the structure of the platform, wishing for more flexibility in certain screens, and some found the presentation of the optional contribution to Zeffy misleading, as it defaults to a high percentage and can be easily missed.
1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Sal
580,855 Twitter followers
Bloomerang CRM helps you raise more by turning donor data into deeper relationships and smarter strategies. With a complete 360º view of every supporter, this intuitive solution makes it easy to ident
Bloomerang is a software that provides customer support, training sessions, webinars, and resources for schools to integrate their SIS via an open API. Reviewers like the user-friendly interface, the ease of creating forms and using them online, the option for donors to pay for the processing fee, and the quick and helpful customer support. Users reported that the platform lacks customization options, some features could be more intuitive, and it can take a while to learn all of the features.
7,688 Twitter followers
On average, Raiser's Edge NXT customers experience: - 35% growth in number of donors - 48% growth in number of gifts - 44% growth in total dollars raised Blackbaud Raisers Edge NXT is a cloud-ba
Blackbaud Raiser's Edge NXT is a tool for fundraisers to track relationships with donors and manage various tasks such as gift processing, database management, email communications, and workflows. Reviewers like the user-friendly interface, the ability to track effectiveness of appeals, the robust capabilities for pulling and segmenting data, and the continuous updates and improvements to the platform. Users reported issues with the lack of integration with other software like Microsoft, slow loading times, lack of certain functionalities in the web view, and dissatisfaction with the customer support.
32,610 Twitter followers
Reach your fundraising goals, connect with supporters, and advance your mission with Bonterra Network for Good all-in-one fundraising software. Overwhelmed by messy spreadsheets, toggling between a
Bonterra Network for Good is a platform that facilitates donor management, fundraising events, and real-time tracking of donations. Users like the platform's ability to provide historical donor data, manage fundraising events, track donations in real time, and facilitate timely communication with donors, with some users appreciating the user-friendly experience and the platform's automation features. Reviewers mentioned issues with the platform's user-friendliness, particularly in the event space and in pulling stats, the reliability of the system, limitations in customization options for the donation page and email creation software, and a limitation on the number of users.
916 Twitter followers
DonorPerfect is the nonprofit platform that makes it easy to do good. In a single system, development teams can make better decisions, build meaningful connections, and boost revenue by 25% in the fir
DonorPerfect is a CRM software designed to streamline donor tracking, cultivation, and stewarding for non-profit organizations. Reviewers appreciate the user-friendly interface, robust reporting capabilities, and the excellent customer support that DonorPerfect provides. Users experienced difficulties with the software's reporting features, finding them unintuitive and challenging to navigate, and some found the platform overwhelming due to its numerous features.
6,893 Twitter followers
Daxko Operations is a modern nonprofit management software platform that helps membership-based community organizations manage membership, programs, payments, reporting, and engagement in one secure,
Daxko Operations is a platform designed to manage memberships, billing, and facility operations, with features such as a search function, event log, and custom reports. Users like the ease of navigation, the ability to look up members by any information, the efficient search engine, and the centralized customer information which simplifies administrative tasks and improves member experiences. Users experienced issues with scheduling payments, difficulty in filtering transaction history, occasional system crashes, buffering issues, and slow response times to customer support queries.
2,168 Twitter followers
Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggli
Neon CRM is a software solution designed to manage donors, prospects, events, and volunteers for organizations. Reviewers frequently mention the comprehensive suite of tools, ongoing improvements, and responsive customer service as key benefits of Neon CRM. Users reported that the platform can be unintuitive and confusing to navigate, with specific issues in reporting, event setup, and certain feature limitations.
641 Twitter followers
Inspire and engage donors with our smart, simple online fundraising, event, and donor management tools. GiveSmart is the easy-to-use, innovative, and modern online fundraising and donor managemen
960 Twitter followers
Fundraise Up was founded in 2017 and is based in New York City, USA. The company has rapidly grown and established itself as a leader in the sector, enhancing the donor experiences to drive growth for
Fundraise Up is a fundraising platform that supports multiple Stripe accounts, integrates with HubSpot, and provides analytics and optimization tools for marketers. Users frequently mention the platform's user-friendly interface, its ability to simplify the donation experience, and its robust features like smart donation forms, A/B testing, and AI-driven suggestions that help improve conversion rates and fundraising performance. Users mentioned the lack of support for manual payment methods, limitations in advanced customizations and deeper integrations, and challenges with certain aspects of the platform's integration with Salesforce and other digital advertising platforms.
399 Twitter followers
As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on fin
NetSuite is an ERP solution that provides inventory management, financial statement reporting, and customizable transaction flows. Users like NetSuite's robust integration capabilities, its customizable financial reporting, and the ease of planning inventory and orders based on demand and sales history. Users experienced issues with NetSuite's support, found the manufacturing modules needing improvement, and reported difficulties in navigating the system and understanding its settings.
825,317 Twitter followers
Funraise is an all-in-one nonprofit fundraising platform. Built by nonprofiteers. Funraise was built by hardworking nonprofit workers like you—we know your stresses because they were ours. So we bu
1,542 Twitter followers
Over 20,000 nonprofits and socially-minded companies have used Panorama by FrontStream to power their auctions, charity events, peer-to-peer and online fundraising. As an all in one digital fundraisin
2,803 Twitter followers
Learn More About Donor Management Software
What is Donor Management Software?
Donor management software is used by organizations to manage every aspect of a nonprofit’s relationship with its donors. Nonprofit organizations use donor management solutions to control all donor-related information and grow their donor bases. Organizations also use donor management software to accept donations and track those contributions. Donor management solutions provide an end-to-end option for nonprofits to oversee the entire donations process, from running donor campaigns and boosting engagement to actually accepting donations and analyzing donation-related data. These solutions are a vital piece of a nonprofit organization’s fundraising arsenal and provide the potential to improve the efficiency and efficacy of donor management teams.
Key Benefits of Donor Management Software
- Leverage current donor base to raise funds and hit goals
- Strengthen donor and contact relationships by keeping in constant contact
- Increase giving and new donations through email blasts, newsletters, and hub for donors
- Track and target key donors with segmented analytics
- Ensure the relevance of an outreach effort for respective recipients
- Reduce costs by having automation within donor management
Why Use Donor Management Software?
Nonprofits use donor management software for many reasons. Primary objectives include increasing their reach, supporting fundraising efforts, engaging in online fundraising, managing donor information, soliciting donations, and accepting donations. Donor management solutions provide nonprofits with control over every aspect of the donation process and allow improved access and insight into the process. The robust features included in many donor management solutions make them attractive options for organizations looking for a single solution to take care of their entire donor process.
Donor communication — Communicating with donors is vital for maintaining strong donor relationships. Donor management solutions provide a direct communication channel to donors, allowing nonprofits to send follow-up communication via email after receiving a donation. There are multiple communication channels through which users can maintain contact with donors. Certain solutions contain mass messaging features, which allow multiple points of access to donors via email and text messaging. While the majority of solutions in this category contain emailing features, some also allow users to send mass text messages.
Make informed decisions – The control and insight that donor management software can lend to the donor management process help users make informed, strategic decisions. Instead of fumbling around with huge data sets that give little to no insight to those who aren’t extremely data-savvy, reporting features provide sensible and easily digestible representations of data. While detailed reporting and analytics features are not present in every donor management solution, they are found in a large number of tools. Users can leverage insights into trends and historical data toward more strategic and better-informed decision-making.
Manage donor information — Donor management software functions somewhat like a nonprofit constituent relationship management platform in that it allows nonprofits to organize donor information by providing donor profiles to complete. You can import existing contact data into your solution to easily access information such as donor addresses, contact information, giving history, and more.
Accept donations – Nonprofit organizations utilize donor management solutions to accept multiple types of donations. Donations can potentially be made online, via text, through direct bank transactions, or with credit or debit cards.
Donor campaign management — Running well-organized campaigns is vital to drumming up support and boosting donations. Donor management software contains campaign management tools to run campaigns and reporting tools to view the results of those campaigns. These campaigns primarily include email marketing, but may include social media marketing. Your organization can create specific donation pages for each campaign, giving each round of outreach a unique feel.
Donor retention — Nonprofits use donor management software to help with donor retention. Organizations can use these solutions to launch and run campaigns designed to engage donors and ideally gather more pledges. Creating more touchpoints between your organization and your donor base is key to ensuring your donors stay loyal and continually giving to your organization. For example, a one-time donor may forget about your organization and the work you do. Repeat messaging can get your name in front of that donor and make it more likely that they donate again instead lapsing.
Re-engage with lapsed donors – A key feature of donor management software is donor targeting. Nonprofits can use this feature to quickly sort their contacts by demographic, most recent donors, time of last contact, and more. Teams can utilize the built-in communication tools to send targeted messaging to certain groups, prompting them to donate again or engage with your organization in some other way. Marketing automation, reporting, built-in communication tools, and analytics features all contribute to the end goal of donor engagement and re-engagement.
Data management — Donor management software gathers vast amounts of data on your donors and their contributions. Users can structure the data in useful ways and gain insights that would typically not be immediately obvious with these solutions. Donation teams can generate custom reports and analyze them to gain more clarity into where resources need to be directed.
Who Uses Donor Management Software?
Nonprofit organizations are the users of donor management software, as a large portion of nonprofit funding comes via donations. Since donations are such an important source of funding for nonprofits, managing donors and donor activity properly is immensely important. For example, your nonprofit has lofty fundraising goals set by your board and strict deadlines to meet. Donor management software can improve your reach, track your team’s activities, and boost your chances of reaching those goals.
Donor Management Software Features
Donor management solutions may include, but are not limited to, the following features:
Dashboards – Many donor management solutions contain dashboard features, which present the user with an easily understandable interface for interacting with the software. The dashboard provides real-time access to all of your information, from donor information to fundraising activity.
Reporting – Certain donor management software offers a reporting feature, which can generate detailed activity reports. Organizations can use these reports to shape donor strategy going forward. You can create a report that pulls donation numbers week by week from the past three years, notice that donations are usually down during a certain week, and then use that information to boost outreach during that period.
Marketing automation – Marketing automation saves time and has the ability to make your organization more efficient by eliminating mistakes in the marketing process. You may utilize a separate marketing automation software, but some robust donor management tools provide access to marketing automation features directly within the application. One can use these features to set up automated thank-you email responses or to gently nudge your donor base when they haven’t contributed in a while. Automating these processes means that you free up time to focus on more value-adding tasks, such as strategy.
Email distribution – Email distribution and mail-merge (the automatic addition of email addresses and personalized emails to expedite the process of sending out tons of marketing material at once) are two features included in the majority of donor management solutions. These allow users to send donor-related emails directly from the application.
Messaging templates – Some donor management solutions may contain email templates so users can easily craft and send acknowledgment emails. These solutions may also contain direct mail templates to help craft and send direct mail messages within the donor management application.
Data integration – Integrating existing data sets, primarily in the form of donor information and past donation history, is important to ensuring a smooth transition to a new donor management system. With quality data integration built in to your new solution, users can be sure that the information they will be relying on is accurate.
Mobile-optimized: – Mobility is increasingly important for software of all types, and donor management is no exception. Software vendors in this category are offering mobile-ready solutions to make accepting donations easier. Certain software offers text-to-give options, through which donors can make donations via text. Removing barriers makes it easier to solicit more donations.
Task management – Donation management at larger nonprofits may require an entire team of employees. These solutions may include task management tools, which schedule and assign tasks to individuals on the team and monitor the status of these tasks. Nonprofits often have fundraising goals and donation deadlines to stick to, so having a tool to organize the team can play a huge role in meeting those deadlines and hitting those goals.
Mass messaging – Donor management software may offer mass text messaging features, allowing organizations to reach out directly to their donor base. The combination of mass messaging features and text-to-give functionalities creates an additional line of communication and an additional donation channel.
Donation pages – Some solutions can create custom donor campaign pages to accompany targeted outreach. These pages streamline the donation process and track activity on the page more closely.
Real-time activity monitor — Using a real-time activity monitor, users can keep track of all donor activity as it occurs. This ensures that your nonprofit is up to date with all donor activity. Changes can be monitored and trigger immediate action to alleviate any issues and ensure a smoothly run donor management process.
Additional Donor Management Features
Prospect research database –
Dashboards – Donor management tools may provide access to a prospect database so you can carry out prospect research more easily. Prospect research is vital to increasing your number of donors, raising additional funds, and hitting donation goals. There is dedicated donor prospect research software, but having those tools within a donor management solution streamlines the entire process. With this feature, users can research potential donors and carry out marketing and outreach tasks all within the same tool.
Custom reporting – Many donor management solutions offer reporting features, but some can create custom report filters so that you can get exactly the data you want in the format best suited to the task. You may be able to automate the reporting process as well, ensuring that you have weekly, auto-generated, custom reports on all of the information that your organization deems vital.
Dashboards – Some software in this category may contain the ability to create online forms. These may include sign-up forms, forms to track donor information changes, and more. Creating forms and distributing forms easily streamlines and standardizes the information collection process, which frees you up to focus on creative tasks
