
Overall, GiveSmart is a great product. We used it for our Spring Fundraising Gala, and it was great for the silent and live auction items, ticketing, revenue reports, etc. We are going to continue using it and appreciate the merging with MobileCause. It's very intuitive and was easy for our registration volunteers to use the night of the event. Review collected by and hosted on G2.com.
The only issue we experienced was continued billing for something that we had paid immediately upon receipt. We experienced significant issues with repeated invoicing, late payment messages, threats to deactivate our account, etc. We had to have our Bookkeeper, Director of Finance, and Head of School all communicate with the billing department and it went on for several months. Review collected by and hosted on G2.com.