# GiveSmart Reviews **Vendor:** Momentive Software **Category:** [Auction Software](https://www.g2.com/categories/auction-software) **Average Rating:** 4.5/5.0 **Total Reviews:** 158 ## About GiveSmart Inspire and engage donors with our smart, simple online fundraising, event, and donor management tools. GiveSmart is the easy-to-use, innovative, and modern online fundraising and donor management platform that elevates any fundraiser. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, we’re the solution to turn your mission into something that moves donors. ## GiveSmart Pros & Cons **What users dislike:** - Users find GiveSmart **expensive and inflexible** , making it less suitable for smaller organizations like arts nonprofits. (1 reviews) - Users find the **high fees** and inflexible contract terms of GiveSmart burdensome for smaller organizations. (1 reviews) - Users express frustration with **payment issues** , including inflexible contracts and poor communication regarding cancellations. (1 reviews) - Users report **poor customer support** , citing inflexibility and unpleasant communication when addressing concerns about the service. (1 reviews) - Users report **poor support services** from GiveSmart, making it difficult to resolve issues and seek cancellations effectively. (1 reviews) ## GiveSmart Reviews ### 1. Complicated back end, inflexible contract **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about GiveSmart?** The live auction function was a bit clunky -- people texted and then a link was sent to them, which led to a website where they started entering all their data. So it was challenging to feel the real-time energy of a live give that wants to thrive on momentum. It seemed there were folks who raised their hand as if they were going to give but then did not follow all the steps required once they texted. **What do you dislike about GiveSmart?** Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and held us to a (very pricey) three-year commitment, the experience of communicating about our dissatisfaction was unpleasant. I can imagine this service working for some (much larger, perhaps?) orgs, but I would strongly advise you consider other platforms. **What problems is GiveSmart solving and how is that benefiting you?** GiveSmart was meant to provide a live feed at our gala showing the donations in the room in real time. The amount of work donors had to complete to make a donation made this ineffective for a live giving "call to action." I could see it functioning over the course of an entire event if the goal is not to highlight, in real time, the giving. ### 2. Great Options, But Event Setup Is Confusing and Not User-Friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about GiveSmart?** great to have multiple form and order options **What do you dislike about GiveSmart?** confusing to set up, not user friendly for event set up **What problems is GiveSmart solving and how is that benefiting you?** used for giving and for event registration ### 3. Best Fundraising Out there **Rating:** 5.0/5.0 stars **Reviewed by:** Richie N. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about GiveSmart?** Ease of use and set up. Not to mention all the integrations its provides that helps. Event management has become so much esaier **What do you dislike about GiveSmart?** The only thing is that it took a little time to get set up initially but don't really think that had anything to do with the product itself. **What problems is GiveSmart solving and how is that benefiting you?** Easier to track and report how we are trending and doing with regards to our fundraising goals. ### 4. Great overall; issues with billing **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa B. | Director of Community Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about GiveSmart?** Overall, GiveSmart is a great product. We used it for our Spring Fundraising Gala, and it was great for the silent and live auction items, ticketing, revenue reports, etc. We are going to continue using it and appreciate the merging with MobileCause. It's very intuitive and was easy for our registration volunteers to use the night of the event. **What do you dislike about GiveSmart?** The only issue we experienced was continued billing for something that we had paid immediately upon receipt. We experienced significant issues with repeated invoicing, late payment messages, threats to deactivate our account, etc. We had to have our Bookkeeper, Director of Finance, and Head of School all communicate with the billing department and it went on for several months. **What problems is GiveSmart solving and how is that benefiting you?** I appreciate that we can use GiveSmart for both our Annual Fund campaign and fundraising events. The platform made it easier for me to do my job with Development. The database management is also a great feature. ### 5. Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Delainey T. | Athletic Advancement Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about GiveSmart?** The overall functionality of the website was great and relatively easy to navigate. Our donors thought it was easy to use, which is always nice especially since we have an older crowd of people. **What do you dislike about GiveSmart?** The customer service from Givesmart was some of the worst my colleagues and I have ever seen. We signed a contract with them that they would have someone on site and provide ipads for our volunteers, yet neither of those things happened. Even worse, the entire system crashed on us the night of the event and had the wrong winners listed for nearly all the items. Talk about a total nightmare! They would not even answer the phone when we were trying to resolve the issue. **Recommendations to others considering GiveSmart:** Be sure that they uphold all aspects of the contract that you signed! **What problems is GiveSmart solving and how is that benefiting you?** GiveSmart allows easy access to our donors and fans to browse the items and bid. We do realize that ease of use is a big thing for our people, so it's always nice to find software that is user-friendly. ### 6. Positive on so Many Levels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about GiveSmart?** I appreciate the support that is offered. It is user-friendly as well. **What do you dislike about GiveSmart?** The first few times I set up campaigns, it was a bit intimidating. Because so many things are offered, sometimes I was not sure how to go about doing what I was hoping to accomplish. **What problems is GiveSmart solving and how is that benefiting you?** GiveSmart is helping us to run successful fundraising campaigns and events, with the option to easily tie those two things together for our organization. No need to go elsewhere. ### 7. Great fundraising tool **Rating:** 4.0/5.0 stars **Reviewed by:** Robin S. | Chapter President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about GiveSmart?** Reports and ability to see reports and tailor receipts **What do you dislike about GiveSmart?** Functionality for some fundraisings activities can be improved **What problems is GiveSmart solving and how is that benefiting you?** Raising money via online campaigns ### 8. Great for Virtual Fundraising and Events **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon P. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about GiveSmart?** We have not only used GiveSmart to host our virtual fundraisers and events, but also as a supplement to our in-person events, such as our Annual Gala and Golf Outing. On GiveSmart, you can run auctions, raffles, contests, sign-ups, payment, day-of-event coordination and more! It was awesome for us to share our GiveSmart link with attendees instead of handing payments and tickets ourselves. **What do you dislike about GiveSmart?** There is a feature on GiveSmart that involves creating a webpage for your event. This web page feature is not as user-friendly and there not many options for customization. It does the job, but I wish it could be more customizable. **What problems is GiveSmart solving and how is that benefiting you?** GiveSmart has made our virtual and in-person events so much less stressful! Instead of manually signing people up and checking them in at the event, it was all done virtually through GiveSmart! GiveSmart saves personal information for each attendee, making it very easy for repeat attendees to sign up for events and fundraisers. ### 9. Great, simple platform, with great visual appeal **Rating:** 4.5/5.0 stars **Reviewed by:** Brian L. | Director of Annual Giving, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about GiveSmart?** Mobilecause is a friendly, visually appealing platform that makes our constituents' giving a breeze. It has big, easy-to-read button features, a solid set of features for arranging for exporting of account numbers, and good integration with SMS functionality. They have a solid, affordable crowdfunding platform that, while it is not quite as flashy as those set up by some other vendors, is a great entrance into the crowdfunding game. Volunteer management in crowdfunding is good. Event registration forms are multi-function and allow for good information collection at the point of registration, and can be customized on the fly without losing past data. **What do you dislike about GiveSmart?** The most challenging aspect of Mobilecause is the relatively small default font size (it uses px instead of pt for font sizing and often requires sizing up) and some occasionally-challenging internal lingo. I would like to be able to find a way to select multiple options on gift-designation dropdowns as well. Their hashed weblinks can be a bit difficult to remember, but their forms play well with iframes and redirects. **What problems is GiveSmart solving and how is that benefiting you?** Because their gift and registration form styling is so simple and straightforward, and optimized for multiple screen sizes, we have found that our form abandonment rate is significantly lower than when using a previous form. That alone makes this a good solution. ### 10. Great online auction software **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel D. | Development Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about GiveSmart?** GiveSmart has a lot of features. It's super customizable for the actual event page. I also think the admin interface is really comprehensive. I like that I can see all the elements in once place. I think the 'Users' section is great, and checking guests in to an event is very streamlined. I also love the online auction component and think GiveSmart makes it super easy to add and edit auction items. GiveSmart has a lot of features that take away a lot of the tedious work! **What do you dislike about GiveSmart?** One issue I ran into was that users couldn't be combined into a household, so when I printed receipts after our event, some couples received separate letters. That could have also been my user error, but we probably should have had couples share a bidder number to avoid that. We had some couples who each bid on separate items, so it made wrap-up confusing because they thought they'd be checked out together. One other feature I had trouble with was when a guest donates online; it adds the donation to their "cart". Some guests missed this and could not figure out how to checkout and pay since their payment was not asked for upon clicking the donate button. There were some other minor things, but overall, nothing large enough to warrant not using the software! **What problems is GiveSmart solving and how is that benefiting you?** We solved many problems! Having an online auction reduces so much of the staffing needed to create and monitor paper bid sheets. GiveSmart also eliminates the need for staffing to enter donations and winners into the system manually. It tracks winners for us instead! I also love that it can generate receipts and tax statements from within. That is an added benefit ### 11. GiveSmart is tops! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about GiveSmart?** Reporting elements, ease of use, campaign functions, new dashboard features **What do you dislike about GiveSmart?** We had a few glitches where the memo kept repeating in future donation forms. **What problems is GiveSmart solving and how is that benefiting you?** Better online tracking and reporting, tracking patterns with our donors, setting up better online campaigns and getting mobile donations. ### 12. Great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about GiveSmart?** Always being able to create a campaign for any event is extremely easy. **What do you dislike about GiveSmart?** Not being able to allocate an offline donation towards a particular item within a campaign **What problems is GiveSmart solving and how is that benefiting you?** The ability to have all of the fundraising events easily accessible. ### 13. Not for me **Rating:** 2.5/5.0 stars **Reviewed by:** Erin R. | CEO/Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about GiveSmart?** The idea of it seems simple and straight forward. **What do you dislike about GiveSmart?** It is not as simple as it seems. Very complex just to set up and requires hours of tutorials to get the basic information. Takes too much time when I thought it was going to take less. **Recommendations to others considering GiveSmart:** It's probably a good investment if you have a person solely dedicated to it and nothing else. **What problems is GiveSmart solving and how is that benefiting you?** I like the donation page gives the donor the option to cover service fees and ability to do recurring donations, all via text. ### 14. MobileCause Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dara G. | Annual Giving Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about GiveSmart?** I love the flexibility that MobileCause provides us and their customer support i s top notch. They are always very responsive to us. This product gave us everything we were looking for at an affordable cost. It is perfect for our organization. **What do you dislike about GiveSmart?** One complaint I have had about MC is that on a very crucial day it was down for a long period of time. I was frustrated but I also understood how that could happen and they tried to make sure they kept their clients in the loop about what was going on and sent out apologies after the crisis was over. Other than that one day, the system and its support team have never failed or disappointed us. The only other complaint I have is that reporting is not as easy as I would like for it to be, especially the ability to save output for a report. Once you have several campaigns going and custom forms, your reporting has a ton of fields that you have to look through and choose from, making things cumbersome at times. **What problems is GiveSmart solving and how is that benefiting you?** We host our everyday giving form through MobileCause and we are able to crowdfund for specific things now, which we have never cleanly been able to do. We have also been able to host a couple of giving days, which was also not something easily done before MobileCause. We have tested the texting feature on a control group to see what responses we would get and found some success with that as well. Having the flexibility that MC gives us and being able to do everything ourselves, in-house, has been such a big deal and cost saver for us. ### 15. Mobile Cause - Robust, easy to use and easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy I. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about GiveSmart?** The easy setup of text to donate is the quickest way to get $$ into the coffers. We've used it on broadcast media to get an easy to say and remember keyword attached to the number to text. Works really well and we've been increasing our ability to use text to donate. **What do you dislike about GiveSmart?** Nothing, really, Mobile Cause works as advertised. The team is very helpful and setting up even a live event streamed over YouTube and Facebook simultaneously was easy, and worked with very few glitches. (Glitches that we did experience had more to do with our plan of how we were going to stream video on both platforms simultaneously for 10+ hours straight - don't do that.) **Recommendations to others considering GiveSmart:** Let the Mobile Cause team help you figure out how best to achieve your goals for a virtual event. We went in with an idea, but the Mobile Cause team steered us toward using StreamYard to be able to stream our event both on Facebook, where we have a pretty good following, and on YouTube where we can save the video in perpetuity. We have used the video of our 10+ hour event in snippets on social posts ever since. Let the experts help you figure our the best way to use their product. **What problems is GiveSmart solving and how is that benefiting you?** We did our first live event over Mobile Cause in August on 2020 and we have refined our approach and will be doing more virtual events in 2021. We were already working on plans to use Mobile Cause when COVID hit, so pivoting to virtual events was pretty seamless for us. But we needed some hand holding, which Mobile Cause provided. So, now we feel confident that we will be able to pull off our 2021 events effectively and seamlessly. ### 16. Great for auctions, mobile giving, and donations at events **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about GiveSmart?** You can create a completely customized, branded website through GiveSmart, and also text your audience. **What do you dislike about GiveSmart?** Users need to create accounts to donate. **Recommendations to others considering GiveSmart:** Excellent customer service and lots of resources available for admins! **What problems is GiveSmart solving and how is that benefiting you?** GiveSmart has helped streamline event fundraising. ### 17. User friendly service **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah N. | Director of Agency Advancement, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about GiveSmart?** Givesmart offers a very user friendly service for those implementing events. It is a comprehensive data base and offers many elements that are helpful for event planners and development staff. **What do you dislike about GiveSmart?** My only complaint with Givesmart is some of the pricing, especially the fee per ticketed user. **Recommendations to others considering GiveSmart:** I think it is the most user friendly system out there... you just have to make sure that your event will make enough return for it to be worth it. **What problems is GiveSmart solving and how is that benefiting you?** With GiveSmart we are able to collect payment quickly and easily, as well as correct any missed or unintended payments. We are able to pull many different reports for both accounting as well as being able to do year to year comparisons. ### 18. Mobile Cause kept us afloat! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie P. | Associate Director for Young Adult Ministry, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about GiveSmart?** The text-to-give option is a huge help, especially for a younger crowd. **What do you dislike about GiveSmart?** It takes a little bit of time to set everything up the first time. But once it's set up, it's really easy to maintain. **Recommendations to others considering GiveSmart:** Another great part of the program is the fundraising thermometer. If you run events around your fundraising, it's a great way to boost participation and interaction with the audience. **What problems is GiveSmart solving and how is that benefiting you?** We set up Mobile Cause in the fall of 2019 to prepare for a large summer program for young adults. This program is 75% funded by participant donors, and without that money, the program would not be possible. Because we had Mobile Cause already set up, when Covid hit, we were ready to switch to accepting donations fully online. Without this service, the program could not have happened last summer. ### 19. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jody L. | Payroll Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** There is not just one thing that I like best, there are a whole bunch of things I like best. First is the software is really user friendly you do not have to sit a read a book just to find out how to get to a single transaction or donation Second the search function it is so easy to find a name, date, transaction for a credit card donation. Third the main screen has a big picture of what we have received and for who. **What do you dislike about GiveSmart?** I wouldn't consider it a downside, but card connect and mobile cause should be on the same app or together somehow. But I am sure you have your reasons. **What problems is GiveSmart solving and how is that benefiting you?** I like how it shows where the donation is supposed to go per person, on a simple report. It is easy to double check your work. ### 20. MobileCause: Full of New Features and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about GiveSmart?** It is hard to narrow it down to what I like best about MobileCause. But overall, I love how user-friendly the custom form creation is, and I have to give it up to their Knowledge Center and Excellent Support! Anytime I have questions (or suggestions) about a functionality, I've had a positive experience with their support team and/or our account rep, and their Developers do a wonderful job integrating and rolling out new features. **What do you dislike about GiveSmart?** Sometimes the logo from the default settings gets a little finicky when building out a custom form, and the social (Facebook) image to show up correctly can get wonky, but it it just a quick trip the knowledge/resource section or a support ticket to troubleshoot. **What problems is GiveSmart solving and how is that benefiting you?** In the very rare occasions our website donation forms aren't functioning, then MobileCause to the rescue! The forms have been excellent especially for urgent fundraising needs in times of crisis. MobileCause also has new features that meets best practices that we can leverage and test for both lead generation and donor acquisition, with capabilities we have yet to apply on our organization's web forms. ### 21. MobileCause is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Annual Giving Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about GiveSmart?** MobileCause has some of the best digital fundraising tools I've seen. My ability to create giving forms for different campaigns in less than five minutes allows me to spend time fundraising instead of messing around with slow, clunky tools. I can adjust giving forms on the fly based on performance or feedback from donors or board members. **What do you dislike about GiveSmart?** I have not found much that I dislike about this system. When I do find an issue, MobileCause works very hard to correct the issue or train me on how best to use the system. They have even sent many of my ideas to development and made them part of the program. **Recommendations to others considering GiveSmart:** I would recommend those starting to work with MobileCause to set up a regular (bi-weekly, monthly, etc.) phone call with your account manager early in your partnership to ensure you have a standing appointment to ask questions to learn the program and address any concerns or issues that are arising. I have found this forced me to think about the program in a way that allowed me to learn and become comfortable with many features very quickly. **What problems is GiveSmart solving and how is that benefiting you?** MobileCause has solved our problem of diversifying our fundraising practices. Because we can simply and easily set up new giving forms based on fund accounts or campaign style (Day of Giving, Event based, etc) we have been able to add many new campaigns to our annual fundraising plan, which has been paramount to our success. ### 22. All around wonderful experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about GiveSmart?** Mobile Cause created an easy to use program for both the organization and donors. As someone who has little to know computer programming experience I am able to create forms, individual company campaigns, and events with no problem. On top of that, when I do have an issue their customer service is extremely helpful and quick to get back to me. **What do you dislike about GiveSmart?** One area I feel they could improve would be more personalization options when setting up events. I wish I could change logo sizes and the position and size of the text. **What problems is GiveSmart solving and how is that benefiting you?** With many companies switching to remote working this year we have been able to continue to run our employer campaigns by providing them with a digital form compared to paper forms. This saved a large part of our campaign and employers seemed to like the ease of it much better. We have been able to hold virtual fundraisers to take place of in person events. Mobile Cause has been a saving grace this last year, especially with COVID-19. ### 23. Looks great, but did not deliver as promised. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about GiveSmart?** Easy to upload video and photos. Looks great. I like the ease of interaction between donors and our CRM, when working (see below). **What do you dislike about GiveSmart?** The entire platform went down on Giving Tuesday--the biggest donor day of the year. It caused a lot of frustration and confusion as we had to switch back to our website donation page without all of the info for GT. There was no communication during this time from Mobile Cause. I sent several emails that were not addressed. By the time it came back up, it was too confusing to switch again, so all of the work for our GT page was for a few short hours in the morning. It was very disappointing. **Recommendations to others considering GiveSmart:** The platform looks great. I had a good interaction with staff for the first fundraiser where they set it up. There is a bit of a learning curve when you do it yourself, but it is not too difficult. Unfortunately, the lack of communication during a major breakdown on the biggest giving day of the year is a huge negative. **What problems is GiveSmart solving and how is that benefiting you?** I like the ease of setting it up. It is a good landing page for campaigns (when working). ### 24. Mobilecause makes a lot of things simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about GiveSmart?** We wanted to execute a text-to-give feature for our annual meeting, and we learned that in addition, Mobilecause offers all kinds of features that could help us up our game for fundraising. I love the autoreply customization and we also used the thermometer feature at our meeeting (that tracks donations in real time). It takes a while for our members to adapt to new things, so we have a lot of room for growth, but Mobilecause is constantly adding new components, benefits, education - it's a valuable resource. They also have great customer service - when we had questions, some one always helped fast. We didn't expect that. **What do you dislike about GiveSmart?** I wish the merchant processing percentage was even lower (I know it's already low...but a girl can wish...). **What problems is GiveSmart solving and how is that benefiting you?** We need a variety of ways to give. Online PLUS text -to-give helps us cover bases. ### 25. User-Friendly and Clean **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** I currently use MobileCause for my nonprofit's fundraising endeavors. MobileCause proves to be easy to navigate both on the back end within the internal system and externally users visiting our fundraising page. Creating fundraising forms an associated pages are simple. It is an easy system to navigate and provides an appropriate amount of customization so the page feels special and personalized. For the user, it is proficient on both a desktop and mobile end. The system provides a clear way to text-to-donate, view videos, look at sponsors, and track your donations. I value being able to update and make changes quickly as new sponsors are added or situations change. **What do you dislike about GiveSmart?** The MobileCause technical team is not responsive. They need to work with individuals 1:1 and help more on the back end. I am lucky enough to be computer savy and have a team that can help me. If I was to leave all my issues to MobileCause I am afraid I would not get superior service. When I had issues with embedding the video and choosing how to highlight my sponsors and reached out to the team I was given tool-kits, guides, and links. I never benefitted from someone calling me and walking me through the platform. That was the biggest downside. For someone that does not have IT support, this platform may not be for you. **What problems is GiveSmart solving and how is that benefiting you?** MobileCause helped with two main initiatives: hosting our fundraising event and providing donors a streamlined way to give. The associated benefits outweigh any potential dislikes with the technical support team. I am provided with an easy and customizable platform with unlimited key words and text-to-donate pages. I am able to use these forms for various campaigns and to catalyze my donors to give. The entire system offers me an efficient way to engage my donors to give comfortably from their cell-phones. I am able to run reports and do a thorough analysis of my donors with the associated reports provided. I am constantly promoting our text-to-donate feature across our website and social media platforms. MobileCause gives us an easy was to show donors how they can give back and do so easily through a simple text message. ### 26. Great tool for fundraising **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy P. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2021 **What do you like best about GiveSmart?** Fairly easy to use, lots of help videos and documents. The live online basic training classes were very helpful, as are random training sessions that are set up when a new feature is rolled out. **What do you dislike about GiveSmart?** Reporting, I need a very specific report each week and the manual process takes me quite some time. MobileCause was able to send me the report one month, but said they couldn't do it every month and couldn't create a report for me to run on my own. **What problems is GiveSmart solving and how is that benefiting you?** Crowdfunding, which we are just getting set up. We've been approached by people wanting to set up fundraising challenges so are happy we can now offer this. (MobileCause has offered this, we are just getting it set up on our end.) ### 27. MobileCause - A great Peer to Peer and Online Giving Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Brent T. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** MobileCause is easy to use and convenient for donors to create their own fundraising efforts to support our organization. **What do you dislike about GiveSmart?** Support is mostly available via email, BUT is responsive. Wish there was an more timely online chat option. **Recommendations to others considering GiveSmart:** I highly recommend this product. We have been very happy with our results. **What problems is GiveSmart solving and how is that benefiting you?** Peer to Peer, Virtual Event, DIY Fundraising among others. In this year of COVID, MobileCause enhanced our ability for community fundraisers to support us in virtual ways and also allowed us to create a virtual event for which we have received tremendous positive feedback. ### 28. Visually appealing and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about GiveSmart?** The flexibility that is available in making pages and forms visually appealing while including all of the information that a donor wants to have. Forms are easy to use for the donor. **What do you dislike about GiveSmart?** I would like to have greater integration into my CRM (DonorPerfect). It is very limited as to what information can by synced. **Recommendations to others considering GiveSmart:** If you are looking for stand-alone pages and forms, MobileCause is great. If you are looking to embed them on your current website, check with your website administrator. There is limited flexibility when embedding. It does not work for our current website so we simply link to the MobileCause pages. We are hopeful that our new site, which is under development, will be able to better embed the forms. **What problems is GiveSmart solving and how is that benefiting you?** We needed visually appealing pages and forms that we were not able to achieve on our outdated website. MobileCause has made it easy to create those, giving us the ability to create campaigns in a way that we weren't able to do previously. MobileCause has made it easy to create beautiful, impactful pages that speak to donors and increase donations. ### 29. Very easy to negotiate website **Rating:** 5.0/5.0 stars **Reviewed by:** Susan R. | Finance Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about GiveSmart?** able to select columns to include in exported file. the date parameters already filled in, but easy to change. search criteria shows the date range so you can see it at a glance phone # of the person donating. **What do you dislike about GiveSmart?** Was not able to open the Report Builder tab. I'm curious what it is and can be used for. **What problems is GiveSmart solving and how is that benefiting you?** Realizing the donors and their gifts, so nice how much information can be included on the exported file. ### 30. Wish we had signed up earlier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** I like the ease of setting up new campaigns. The training webinars and videos are also very helpful as is support. **What do you dislike about GiveSmart?** I don't know that I dislike it as much as I'm still learning to pull reports. They are not very intuitive. I get what I need, but it seems to take a while. **What problems is GiveSmart solving and how is that benefiting you?** WIthin a week of signing up for Mobile Cause, we had a wildfire in our community. I was able to get a Fund set up in one morning. Earlier in the year, it took days to get a bank account and website form set up for our COVID fund. We are able to be more nimble in our fundraising. Mobile Cause allows us a simple text to donate option to include in social media or other communications ### 31. Great bang for your buck **Rating:** 5.0/5.0 stars **Reviewed by:** Rose G. | Technical Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** I love how simple and quick the MobileCause platforms makes creating a new keyword. You can start accepting donations in moments. **What do you dislike about GiveSmart?** Forms can only be embedded, there isn't enough integration with things like Wordpress. **What problems is GiveSmart solving and how is that benefiting you?** We are able to stay in contact via text with our constituents and organize them easily for follow up. ### 32. MobileCause is an easy to use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about GiveSmart?** Pulling reports is easy. Setting up peer2peer and crowdfunding is equally easy. Tutorials and articles are excellent. **What do you dislike about GiveSmart?** Sharing to social media isn't as seamless as I'd like. Sometimes it takes longer than I'd like to get a call back from support services. With the basic package text has very short character limit and only video link option (versus video view within text message.) **What problems is GiveSmart solving and how is that benefiting you?** Now that we are using more of the features we are seeing increased online giving; affiliates are also more likely to share links with others. ### 33. Excellent technology and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ellen C. | Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about GiveSmart?** The training and support they new offer users is awesome. Readily available, relevant, smart, comprehensive, patient, clear and very helpful. **What do you dislike about GiveSmart?** Nothing. Should have purchased this years ago! **What problems is GiveSmart solving and how is that benefiting you?** We are able to reach out to donors much more cost effectively and much more regularly. ### 34. Mobile Cause has been great to reach alumni via text message **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about GiveSmart?** Mobile Cause allows us a great way to reach out alumni via text message. When alumni are bombarded with emails, this provides us an alternate way to contact them. **What do you dislike about GiveSmart?** It would be nice to be able to get more tracking information on the text messages that we send. **What problems is GiveSmart solving and how is that benefiting you?** We are solving the ability to reach our alumni when they get messages from so many other places. It has helped us to increase attendance at events. ### 35. Mobile Cause Revies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** Easy to navigate and a great platform. We were blown away by the connectivity that we developed with our community and the power that it brought to our fundraising capabilities. **What do you dislike about GiveSmart?** No real downsides that I have experienced. **What problems is GiveSmart solving and how is that benefiting you?** We have used MobileCause to create virtual fundraisers in a time that we can't have in person events. The benefits are pretty clear in that we were able to still create that outreach and were incredibly successful with it. ### 36. Great product, Great Service, Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2021 **What do you like best about GiveSmart?** The many opportunities to serve our donors, fundraising services, and great technical support along with account management support. Really like that they continue to upgrade their services to make them user friendly and tech advancing for their customers. **What do you dislike about GiveSmart?** Sometimes it takes a few extra minutes to find their training modules but eventually I do. **What problems is GiveSmart solving and how is that benefiting you?** Donor acquisition and retention, new fundraising platforms to reach donors, virtual events are all reasons we wanted to join with MobileCause. We have greatly benefited from all of the above with the exception of virtual events which we are currently looking at right now. ### 37. Working with MobileCause has been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Director of Events, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about GiveSmart?** The technology is fantastic. It provided the payment options and the platform and leader boards we were looking to use. **What do you dislike about GiveSmart?** We were not unhappy with anything. Thank you. **What problems is GiveSmart solving and how is that benefiting you?** We'd like to get more analytics (who they are and where they are) on those who log in for our virtual galas. The technology (streaming) and payment options have worked great. Thank you. ### 38. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about GiveSmart?** For the price point - the event website, the p2p campaign, easy text to give instructions. Ability to customize messages/texts. Ability to feature pledged or processed donations. **What do you dislike about GiveSmart?** integration with CRMs- tracking donations in clients' databases. Not enough metrics for marketing needs. **Recommendations to others considering GiveSmart:** make sure it meets your fundraising needs. **What problems is GiveSmart solving and how is that benefiting you?** Having an easy text to give platform is solved with MC ### 39. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** User friendly, professional look, email notifications **What do you dislike about GiveSmart?** Cannot select how many volunteers you need for specific spots on the volunteer form Have to hide the donation amount on almost every form--should not exist on almost every form **What problems is GiveSmart solving and how is that benefiting you?** Text supporters all of our forms are consistent produces a landing page for each of our events, especially more professional than what our school district website offers ### 40. MobileCause has been a great asset for our non profit! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris J. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about GiveSmart?** We love how easy the interface is to use, it helps our team easily process donations and create campaings. **What do you dislike about GiveSmart?** We don't have much we don't like about MobileCause, but we don't feel we are fully utilising it. **Recommendations to others considering GiveSmart:** Take the time to learn how to use all aspects of it. **What problems is GiveSmart solving and how is that benefiting you?** The biggest problem MobileCause solves for us is accepting donations online. ### 41. CRF mobileCause **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about GiveSmart?** Export transactions for my invoicing in our data base! **What do you dislike about GiveSmart?** I do not have any for my role in whole process! **Recommendations to others considering GiveSmart:** I have really good experience that make my job easier! **What problems is GiveSmart solving and how is that benefiting you?** Be more visible for donations and giving proper receipts to people donating for our cause! ### 42. Director of Finance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about GiveSmart?** The ability to charge donors a credit card processing fee. Also, I can easily export donor transaction reports. **What do you dislike about GiveSmart?** The limitations. We might not have the most expensive version. **Recommendations to others considering GiveSmart:** Buy it. **What problems is GiveSmart solving and how is that benefiting you?** Fundraising analytics is easier. ### 43. MobileCause/VF **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about GiveSmart?** Ability to utilize templates to help our campaigns. **What do you dislike about GiveSmart?** With the exception of Lindsey Himpell, we do not like the customer service. **Recommendations to others considering GiveSmart:** I hope you get a great customer rep like Lindsey. The rest of the team is just okay. **What problems is GiveSmart solving and how is that benefiting you?** Mobiie Cause allows us to schedule text messages to increase engagement with our community. Our online donors have increased. ### 44. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about GiveSmart?** customer service. (Not sure why you wont accept a simple answer and forcing me to add nonsense) **What do you dislike about GiveSmart?** too much processes that inhibit efficiency and working with inexperienced people **Recommendations to others considering GiveSmart:** Great software, great people, great company. **What problems is GiveSmart solving and how is that benefiting you?** effective digital comms and digital fundraising. ### 45. Efficient and Practical Tool for Fundraising. **Rating:** 5.0/5.0 stars **Reviewed by:** Susan P. | U.S. Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about GiveSmart?** GiveSmart provided an organized platform for our event. There are so many details to handle and we used this platform for our gala ticketing and online auction. We had the support we needed and an efficient way to manage the event from start to finish. The staff was helpful and provided answers to every question and need in advance and during our event. **What do you dislike about GiveSmart?** There are a few design limitations with the templates provided but being a new user these were still more helpful than not. A couple of customizations required me to seek support, but everything was still handled promptly and to our satisfaction. **Recommendations to others considering GiveSmart:** This is a great tool for extending the reach of your event to an online communitry. **What problems is GiveSmart solving and how is that benefiting you?** We solved the management of an online auction and event ticketing. The dashboard provides handy resources for reporting. The reports we needed for accounting are all there and even more analytical tools we did not think to ask for. ### 46. First time using Givesmart for Asian Business Association 43rd Annual Awards Banquet **Rating:** 4.0/5.0 stars **Reviewed by:** VY N. | Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GiveSmart?** It is a very easy check out process for all the attendees. And it also helps our volunteers save a lot of time with deliver silent auction items to the winner. And the Givesmart trainors were also very helpful at the event. They helped us with the check in and check out process when we had too many guests coming at the same time. And the technical support on Givesmart online platform is awesome. They're always there for my question with very details instructions and answer. Qucik response as well. **What do you dislike about GiveSmart?** The check in process took a little bit longer because we had an event with 450 attendees and there were only 4 ipads available. So it was not enough ipad to process quickly for all the attendees when they all came at the same time. The lesson from Givesmart trainors to volunteers didn't seem very cleary about how to use the swipers for credit card information. Some of our volunteers were confused about that and decided to manually input the guests' credit card info when they checked in, which took a lot of time extra. **Recommendations to others considering GiveSmart:** Considering about your attendees quantity, I think 1 ipad per 60 attendees is a good estimate. **What problems is GiveSmart solving and how is that benefiting you?** Givesmart help me to determine who is VIP or not VIP guest by pulling out from Attendees Report. At first I didn't know we could add an extra note next to the person who we chose to be VIP guest, we called Givesmart and one technical support instructed us how to add that note in. Great experience! ### 47. GiveSmart is a great platform with even greater people **Rating:** 5.0/5.0 stars **Reviewed by:** Ann Marie L. | Development Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GiveSmart?** The people who work for GiveSmart are always above and beyond helpful. From setting up the site, to helping our actual events run smoothly, I always feel confident that our event will run smooth with their help. **What do you dislike about GiveSmart?** I would love if there were more ways to advertise on the platform, and an easier way to do it. I think the current ad set up looks a little outdated and could be even better. **Recommendations to others considering GiveSmart:** If you are planning a social event GiveSmart is the way to go. The platform will only help make your event successful. You are really paying for amazing customer service and event support. **What problems is GiveSmart solving and how is that benefiting you?** Our silent auctions run incredibly on the GiveSmart platform. It is great to be able to leave our auction open based on how the schedule of our event is running and how many bids are coming in. We also love being able to capture the data of our attendees to help us plan future events. ### 48. Easy to use, good support, needs a little more customizability **Rating:** 4.0/5.0 stars **Reviewed by:** Matt G. | Associate Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GiveSmart?** The system itself is pretty intuitive, and the service they provide (they match you with a support person who also is often your day of inperson contact) were really helpful. The staff they had on site were very professional and took a lot off of our plates. It also made ticketing, auctioning, assigning numbers, etc very smooth. There were a lot of moving parts and the software and staff really helped make this system work well and made our event run smoothly. **What do you dislike about GiveSmart?** It did lack some customizability. Prior versions of it allowed us to customize the site a little more - and their team helped with that. Some reports were also a little challenging to pull, but we were able to get all of the info we needed. **What problems is GiveSmart solving and how is that benefiting you?** We're a small organization and major fundraising events are a big undertaking for us. Givesmart provided us with an easy way to facilitate registration, sponsorships, auction items, silent auction items, and reporting, and also providing staff to help us on site with all of these components. Those were all big helps. ### 49. Execllent software to run your event **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Owner & Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GiveSmart?** The user interface is extremely easy to use. In addition the online tools and online support chat are top notch, both through video demonstrations and live chat. I've rarely had to wait more than overnight to get a response. **What do you dislike about GiveSmart?** If anything, the print function for the auction items has a bad layout. It truncates the description to the first 100 words (?) and then you have to go online to read the rest. as a user at an event, even if i'm going to bid online, its would be nice to read the entire auction item description in print. **Recommendations to others considering GiveSmart:** This software was amazing. I've used it on two events now in the same year and it's easy to setup, easy to add users, easy to administer, and has all the bells and whistles from selling tickets, to table seating management, to checking-out customers, receicing payments, and preparing reports and tax/donation letters. It's a one-stop shop and I love it. Highly recommended. **What problems is GiveSmart solving and how is that benefiting you?** Management of the procurement items is crucial. Not just to be able to sort the incoming gifts, but to keep track and run tax receipts at the end of the year. The software provides a really easy system to generate these tax letters, just be sure you enter each item individually as they come in. ### 50. Excellent Program with Phenomenal Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany W. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about GiveSmart?** I appreciate the tutorials pre-event, as well as smooth and prompt communication. I also cannot say enough about the help we received during the event. The leads did above and beyond what was in their job description and what was asked of them. **What do you dislike about GiveSmart?** I think I'm still adjusting to 501 now being Community Brands and GiveSmart, but overall it's a good improvement, and the GiveSmart platform is doing an excellent job of communicating the adjustments. **What problems is GiveSmart solving and how is that benefiting you?** I really like the classes that my team and I can register for. It's a great tool for learning the ins and outs of GiveSmart, but also how to improve our fundraising techniques. We are using GiveSmart for our own personal events, as well as third party events regarding ticket sales. It is an easy, self guided process that our supporters and customers are comfortable with. ## GiveSmart Discussions - [Can I integrate all of the donor information into Salesforce?](https://www.g2.com/discussions/can-i-integrate-all-of-the-donor-information-into-salesforce) - 1 comment, 1 upvote - [Can Givesmart integrate into Bloomerang?](https://www.g2.com/discussions/can-givesmart-integrate-into-bloomerang) - 1 comment, 1 upvote - [View GiveSmart pricing details and edition comparison](https://www.g2.com/products/givesmart/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+15%3A55%3A54+-0500&secure%5Bsession_id%5D=f7f40761-4410-438f-937f-9f6850a8922c&secure%5Btoken%5D=0e2d590e17d1f3b690b9847f54eb41d3ce41fd5e7ed17f0d3128d6792e3cc9f6&format=llm_user) ## GiveSmart Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Auctioneering** - Auction Listings - Bidding Window - Auction Type - Ticketing - Mobile Bidding - Fundraising **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **User Interface** - Bidder Profiles - Sorting - Bid Alerts **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Administration** - Bid Confirmation - Payment Processing - Reporting ## Top GiveSmart Alternatives - [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) - 4.7/5.0 (500 reviews) - [Handbid](https://www.g2.com/products/handbid/reviews) - 4.7/5.0 (212 reviews) - [Greater Giving](https://www.g2.com/products/greater-giving/reviews) - 4.2/5.0 (101 reviews)