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At a Glance
Market Segments
Mid-Market (74.9% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Paycom
Star Rating
(1,511)4.3 out of 5
Market Segments
Mid-Market (74.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about PaycomTriNet
Star Rating
(748)4.0 out of 5
Market Segments
Small-Business (59.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TriNetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TriNet offers a solid Direct Deposit feature with a score of 9.3, but Paycom slightly edges it out with a score of 9.4, indicating a more reliable and user-friendly experience for payroll processing.
- Reviewers mention that Paycom excels in Time, Attendance, and PTO management with a score of 8.8, while TriNet falls behind at 7.7, suggesting that Paycom provides more comprehensive tools for tracking employee time and attendance.
- G2 users highlight that Paycom's Expense Management features are superior, scoring 7.9 compared to TriNet's 6.5. This indicates that Paycom offers more robust capabilities for handling expenses, making it a better choice for businesses with complex expense reporting needs.
- Users on G2 say that Paycom's Quality of Support is rated at 8.5, while TriNet's is lower at 8.0. This suggests that Paycom may provide more effective customer service and support resources, which is crucial for businesses needing assistance.
- Reviewers mention that both products score equally in Benefits Administration at 8.6, but Paycom's overall user experience in this area is often described as more intuitive and easier to navigate, enhancing employee satisfaction.
- Users report that Paycom's Mobile capabilities are rated at 9.0, significantly higher than TriNet's 8.2, indicating that Paycom offers a more seamless mobile experience, which is increasingly important for remote and on-the-go employees.
Pricing
Entry-Level Pricing
Paycom
No pricing availableTriNet
No pricing availableFree Trial
Paycom
No trial information availableTriNet
No trial information availableRatings
Meets Requirements
8.7
1,248
8.4
647
Ease of Use
8.5
1,265
8.2
653
Ease of Setup
7.9
712
8.0
405
Ease of Admin
8.3
727
8.3
445
Quality of Support
8.5
1,151
8.0
602
Has the product been a good partner in doing business?
8.4
723
8.3
445
Product Direction (% positive)
8.1
1,207
7.3
641
Features by Category
Core HR
8.5
396
8.0
258
8.8
437
7.7
257
7.9
274
6.5
163
8.4
313
7.7
222
8.6
367
8.4
265
8.6
403
8.6
310
Generative AI
Feature Not Available
6.4
61
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Expense Reports
8.8
173
|
Verified
8.1
127
8.5
137
|
Verified
7.4
90
Feature Not Available
7.3
90
9.0
150
|
Verified
8.1
113
9.1
184
|
Verified
8.6
113
Feature Not Available
8.1
52
8.2
112
|
Verified
6.6
20
Agentic AI - Expense Management
6.9
17
Not enough data
6.7
17
Not enough data
Travel Management
Feature Not Available
7.9
38
Feature Not Available
7.7
38
Feature Not Available
8.0
39
Feature Not Available
Feature Not Available
Client Invoicing
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.9
179
|
Verified
Feature Not Available
Mobile
9.2
147
|
Verified
8.4
100
9.0
139
|
Verified
8.1
78
Feature Not Available
7.7
40
Platform
8.2
97
Feature Not Available
8.4
109
|
Verified
6.9
19
Administration
8.8
105
|
Verified
Feature Not Available
Administration
8.4
212
7.4
111
8.6
240
|
Verified
7.3
110
8.6
247
|
Verified
7.7
108
8.8
226
|
Verified
7.8
110
8.8
253
|
Verified
8.1
131
Platform
8.7
265
|
Verified
7.4
137
7.9
207
|
Verified
6.4
94
8.0
157
7.0
84
8.9
249
|
Verified
7.9
137
8.9
251
|
Verified
7.8
114
Feature Not Available
6.4
82
Employee Self Service
9.2
875
|
Verified
8.6
411
|
Verified
8.7
755
|
Verified
8.3
399
|
Verified
9.0
814
|
Verified
8.2
308
|
Verified
Administration
9.1
808
|
Verified
8.7
383
|
Verified
8.8
826
|
Verified
7.8
324
|
Verified
9.4
854
|
Verified
9.3
407
|
Verified
8.6
530
|
Verified
7.6
237
|
Verified
9.1
779
|
Verified
8.8
363
|
Verified
8.9
667
|
Verified
8.0
221
|
Verified
9.0
765
|
Verified
8.5
299
|
Verified
9.2
764
|
Verified
8.5
309
|
Verified
9.2
759
|
Verified
8.7
328
|
Verified
Taxes
9.0
779
|
Verified
8.6
354
|
Verified
8.9
719
|
Verified
8.6
328
|
Verified
Feature Not Available
8.7
318
|
Verified
Integration
8.1
487
7.1
191
|
Verified
8.6
597
7.2
191
|
Verified
8.2
498
7.2
184
|
Verified
Feature Not Available
7.6
217
|
Verified
Platform
8.7
761
|
Verified
7.9
383
|
Verified
8.9
772
|
Verified
8.3
379
|
Verified
8.9
811
|
Verified
8.5
379
|
Verified
8.8
722
|
Verified
8.4
361
|
Verified
Benefits Administration Platform Features
8.8
85
Not enough data
8.8
83
Not enough data
Feature Not Available
Not enough data
8.8
84
Not enough data
8.2
75
Not enough data
9.0
84
Not enough data
8.6
78
Not enough data
8.6
80
Not enough data
Benefits Administration Platform Features
8.8
85
Not enough data
8.8
83
Not enough data
Feature Not Available
Not enough data
8.8
84
Not enough data
8.2
75
Not enough data
9.0
84
Not enough data
8.6
78
Not enough data
8.7
49
Not enough data
8.6
80
Not enough data
7.7
58
Not enough data
7.5
59
Not enough data
8.8
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Compliance
Not enough data
8.2
160
Not enough data
7.4
104
Not enough data
7.8
120
Platform
Not enough data
8.0
162
Not enough data
7.7
149
Not enough data
8.3
166
Support
Not enough data
7.8
153
Not enough data
7.8
159
Not enough data
7.5
144
Not enough data
7.9
146
Not enough data
7.7
146
Not enough data
7.8
179
Not enough data
7.9
171
Automation
8.8
313
Not enough data
Logistics
8.7
315
Not enough data
8.8
304
Not enough data
8.3
265
Not enough data
Management
8.1
247
Not enough data
8.4
274
Not enough data
8.5
309
Not enough data
9.0
347
Not enough data
8.9
343
Not enough data
9.2
354
Not enough data
8.9
312
Not enough data
Monitoring
8.5
257
Not enough data
8.7
296
Not enough data
Feature Not Available
Not enough data
Processing
8.3
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Compliance
8.6
7
Not enough data
7.4
7
Not enough data
8.6
7
Not enough data
Integration
Feature Not Available
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
Reporting
Feature Not Available
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Customization
8.7
38
Not enough data
8.7
35
Not enough data
HR Content
8.5
38
Not enough data
8.6
38
Not enough data
8.8
39
Not enough data
Logistics
9.0
38
Not enough data
9.2
39
Not enough data
7.5
34
Not enough data
Management
7.6
33
Not enough data
8.5
36
Not enough data
7.8
36
Not enough data
8.5
39
Not enough data
8.7
38
Not enough data
Generative AI
7.3
29
Not enough data
7.3
29
Not enough data
Basics
9.1
9
Not enough data
9.1
9
Not enough data
Content
8.7
9
Not enough data
8.3
9
Not enough data
8.1
8
Not enough data
Performance
8.8
8
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Training & eLearning
8.8
106
Not enough data
8.8
122
Not enough data
8.6
106
Not enough data
8.6
130
Not enough data
8.7
123
Not enough data
8.7
129
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.9
77
Not enough data
Platform Data
8.6
74
Not enough data
Feature Not Available
Not enough data
8.8
75
Not enough data
Platform Content
8.5
73
Not enough data
8.1
70
Not enough data
8.1
70
Not enough data
Generative AI
Feature Not Available
Not enough data
Background Check Administration
8.4
244
|
Verified
Not enough data
8.9
140
Not enough data
8.9
143
Not enough data
Background Check Data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
151
Not enough data
Background Check Additional Functionality
8.5
126
Not enough data
9.0
144
Not enough data
8.9
131
Not enough data
AI Insight Check - Background Check
6.7
21
Not enough data
AI Investigation and Verification - Background Check
6.7
21
Not enough data
Training & eLearning
8.8
122
Not enough data
8.7
105
Not enough data
8.6
130
Not enough data
8.7
123
Not enough data
Training & eLearning
8.6
106
Not enough data
8.7
129
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
8.6
130
Not enough data
8.7
129
Not enough data
Platform Basics
8.7
18
Not enough data
Feature Not Available
Not enough data
8.9
18
Not enough data
Platform Content
8.8
16
Not enough data
8.4
16
Not enough data
8.5
16
Not enough data
Platform Additional Functionality
8.9
16
Not enough data
9.2
16
Not enough data
Feature Not Available
Not enough data
9.0
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Platform Basics
8.9
66
Not enough data
Feature Not Available
Not enough data
9.0
68
Not enough data
Platform Content
9.1
69
Not enough data
9.2
68
Not enough data
8.7
67
Not enough data
9.1
68
Not enough data
Platform Additional Functionality
9.2
68
Not enough data
9.2
66
Not enough data
Feature Not Available
Not enough data
Platform Performance
8.9
68
Not enough data
8.9
63
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.7
200
Not enough data
8.5
198
Not enough data
8.8
224
Not enough data
9.0
309
Not enough data
8.9
237
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
265
Not enough data
8.9
265
Not enough data
Feature Not Available
Not enough data
Benchmarking and Equity - Compensation Management
Feature Not Available
Not enough data
8.2
79
Not enough data
8.2
83
Not enough data
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Platform Content
8.1
20
Not enough data
8.1
20
Not enough data
8.1
21
Not enough data
Platform Basics
8.2
21
Not enough data
Feature Not Available
Not enough data
8.3
21
Not enough data
Platform Additional Functionality
8.3
20
Not enough data
8.3
20
Not enough data
8.7
21
Not enough data
Platform Basics
8.8
14
Not enough data
Feature Not Available
Not enough data
9.4
13
Not enough data
Platform Content
9.2
12
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Platform Additional Functionality
9.2
12
Not enough data
9.3
14
Not enough data
9.2
12
Not enough data
9.0
13
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
9.1
11
Not enough data
Platform Basics
8.5
44
Not enough data
8.6
44
Not enough data
8.7
45
Not enough data
Platform Content
8.7
43
Not enough data
8.4
41
Not enough data
8.4
42
Not enough data
Platform Additional Functionality
8.3
41
Not enough data
8.8
43
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
Feature Not Available
Not enough data
Performance reviews
8.2
125
|
Verified
7.9
30
|
Verified
8.5
95
7.9
31
|
Verified
8.6
142
|
Verified
7.7
29
|
Verified
Goals
8.3
133
|
Verified
7.5
30
|
Verified
8.3
82
6.9
28
|
Verified
Feedback
8.5
86
7.8
31
|
Verified
8.0
69
7.4
31
Feature Not Available
7.3
28
Feature Not Available
7.1
29
Data
8.5
154
|
Verified
7.7
34
|
Verified
8.7
143
|
Verified
7.5
33
|
Verified
Agentic AI - Performance Management
7.0
33
Not enough data
6.8
32
Not enough data
Payments
7.9
25
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Financial wellness
7.3
23
Not enough data
7.8
24
Not enough data
8.1
24
Not enough data
Administration
8.3
25
Not enough data
8.6
25
Not enough data
9.0
24
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform - Compensation Planning
8.2
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
19
Not enough data
8.5
20
Not enough data
8.5
20
Not enough data
Additional Features - Compensation Planning
8.6
20
Not enough data
8.3
21
Not enough data
Feature Not Available
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
6.8
37
Not enough data
6.7
37
Not enough data
6.8
38
Not enough data
Sourcing
Feature Not Available
Not enough data
8.3
270
Not enough data
7.6
46
Not enough data
7.9
50
Not enough data
7.7
48
Not enough data
Candidate Management - Applicant Tracking System
8.4
251
Not enough data
7.9
46
Not enough data
8.0
47
Not enough data
7.0
44
Not enough data
7.1
44
Not enough data
7.4
44
Not enough data
7.6
46
Not enough data
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
AI - Applicant Tracking Systems (ATS)
6.8
37
Not enough data
6.9
38
Not enough data
6.7
37
Not enough data
Agentic AI - Onboarding
6.8
50
Not enough data
6.9
50
Not enough data
6.8
50
Not enough data
6.8
49
Not enough data
6.9
50
Not enough data
Platform Content
8.5
420
Not enough data
8.8
451
Not enough data
9.0
458
Not enough data
8.5
339
Not enough data
8.4
340
Not enough data
8.4
326
Not enough data
Platform Additional Functionality
9.0
497
Not enough data
Feature Not Available
Not enough data
8.4
364
Not enough data
8.8
422
Not enough data
8.8
450
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
375
Not enough data
8.6
273
Not enough data
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Recruiting and Onboarding
8.2
333
Not enough data
8.8
480
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
8.6
94
Not enough data
8.7
92
Not enough data
8.9
98
Not enough data
8.6
82
Not enough data
Course Delivery
8.9
106
Not enough data
8.9
111
Not enough data
9.1
95
Not enough data
Course Management
Feature Not Available
Not enough data
8.8
86
Not enough data
8.8
90
Not enough data
8.9
74
Not enough data
LMS Marketplace
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Interface
8.9
76
Not enough data
8.6
77
Not enough data
Training & eLearning
8.8
106
Not enough data
8.8
122
Not enough data
8.6
106
Not enough data
8.7
105
Not enough data
8.6
130
Not enough data
8.7
123
Not enough data
8.7
129
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Corporate Learning Management Systems
6.7
10
Not enough data
6.7
10
Not enough data
Intermediate GEP features
Not enough data
6.4
6
Not enough data
6.4
6
Other GEP Features
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
5.8
6
Time Tracking
9.0
143
7.8
115
8.1
126
7.3
94
7.5
111
7.3
76
Client Invoicing
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.9
179
|
Verified
Feature Not Available
Mobile Time Tracking
8.7
120
7.8
104
Administration
8.4
212
7.4
111
8.6
240
|
Verified
7.3
110
8.6
247
|
Verified
7.7
108
8.8
226
|
Verified
7.8
110
8.8
253
|
Verified
8.1
131
Platform
8.7
265
|
Verified
7.4
137
7.9
207
|
Verified
6.4
94
8.0
157
7.0
84
8.9
249
|
Verified
7.9
137
8.9
251
|
Verified
7.8
114
Feature Not Available
6.4
82
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Workforce Management Platform Features
Feature Not Available
Not enough data
8.6
169
Not enough data
9.1
269
Not enough data
8.9
258
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
195
Not enough data
9.1
250
Not enough data
8.6
171
Not enough data
8.8
188
Not enough data
Platform
8.1
553
6.7
224
7.4
406
6.6
162
7.8
301
6.6
155
8.6
565
8.2
287
8.8
554
8.1
279
8.8
543
7.9
226
8.6
554
7.6
290
8.6
565
8.1
290
Categories
Categories
Shared Categories
Paycom and TriNet are categorized as Time Tracking, Expense Management, Performance Management, Payroll, and Core HR
Unique Categories
Paycom is categorized as Compensation Planning, Training Management Systems, Applicant Tracking Systems (ATS), AI Chatbots, Benefits Administration, Background Check, Employee Scheduling, Benefits Support, Corporate Learning Management Systems, Multi-Country Payroll, HCM Software, HR Service Delivery, Earned Wage Access, Compensation Management, Job Search Sites, Career Management, Workforce Management, Course Authoring, HR Compliance, Time & Attendance, eLearning Content, Microlearning Platforms, Onboarding, Harassment Prevention Training, and AI Agents for HR
TriNet is categorized as Global Employment Platforms (GEP) and PEO Providers
Reviews
Reviewers' Company Size
Paycom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TriNet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.6%
Hospital & Health Care
6.7%
Information Technology and Services
4.3%
Retail
3.1%
Health, Wellness and Fitness
2.9%
Other
75.4%
Information Technology and Services
11.9%
Computer Software
11.9%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Marketing and Advertising
4.1%
Other
60.3%
Discussions
What kind of employee training does Paycom provide and what’s the implementation process?
3 Comments
AL
"Paycom reps have shown up on-site and given training. However, on the business side of things, they can be lacking. The reference guides kind of miss the...Read more
What is your experience with the software?
2 Comments
AG
Our experience was positive. Coming from ADP, Paycom was a complete package and simplified our systems. We've definitely saved a lot of money that way....Read more
Has anyone used the Expense management tool? Has it served to be useful?
2 Comments
DL
Multi project management is a crucial part of running a successful business. Companies https://www.epicflow.com/features/competence-management/ are often...Read more
Process of finalizing a payroll.
4 Comments
CS
Before submitting a payroll. I recommend you print the grid as entered... and ensure you have the totals saved. We do this via excel. The next step is...Read more
Why is working with a Professional Employer Organization beneficial?
3 Comments
CS
For a smaller company they offer better health care solutions and pricing. However, I believe their lack of knowledge of payroll rules and their antiquated...Read more
What customer support does TriNet have to offer?
3 Comments
CS
TriNet discontinued their client representative program in 2020 or early 2021.
TriNet offers phone support (expect long wait times to reach a live...Read more
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