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Compare Hiver and Slack 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
Free
$0.00
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSlack
Star Rating
(38,116)4.5 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansHiver vs Slack
When assessing the two solutions, reviewers found Slack easier to use and set up. However, Hiver is easier to administer. Reviewers also preferred doing business with Hiver overall.
- Reviewers felt that Slack meets the needs of their business better than Hiver.
- When comparing quality of ongoing product support, reviewers felt that Hiver is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hiver over Slack.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
Hiver
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
9.0
987
9.2
31,111
Ease of Use
9.1
1,011
9.2
32,041
Ease of Setup
9.0
586
9.2
8,423
Ease of Admin
9.2
451
8.9
5,048
Quality of Support
9.2
915
8.8
21,647
Has the product been a good partner in doing business?
9.2
442
9.0
4,527
Product Direction (% positive)
9.1
980
8.7
30,417
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Business Instant Messaging
Not enough data
9.1
13907
Not enough data
9.0
14450
Not enough data
8.6
13758
Business Instant Messaging
Not enough data
8.5
10210
Not enough data
8.1
9541
Business Instant Messaging
Not enough data
9.1
13643
Not enough data
9.2
13271
Not enough data
9.0
11796
Generative AI - Business Instant Messaging
Not enough data
7.5
1497
AI - Business Instant Messaging
Not enough data
7.5
1483
Not enough data
7.9
1487
Not enough data
7.4
1466
Not enough data
7.4
1469
Agentic AI - Business Instant Messaging
Not enough data
7.7
894
Not enough data
7.7
883
Setup
Not enough data
9.1
687
Not enough data
8.9
678
Not enough data
8.7
662
Not enough data
8.9
694
Management
Not enough data
9.0
670
Not enough data
8.7
655
Not enough data
8.9
669
Generative AI
Not enough data
7.8
573
Agentic AI - Workflow Management
Not enough data
7.8
290
Not enough data
8.0
286
Not enough data
8.2
294
Not enough data
8.0
291
Not enough data
8.0
291
Not enough data
7.9
291
Not enough data
8.1
291
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Account Options
Not enough data
9.2
285
Not enough data
8.4
280
Not enough data
8.7
275
Not enough data
8.7
278
Not enough data
8.9
284
Not enough data
8.9
281
Q&A Tools
Not enough data
9.1
286
Not enough data
9.1
281
Not enough data
9.1
287
Not enough data
8.7
275
Not enough data
9.1
281
Not enough data
8.9
278
Not enough data
8.6
271
Not enough data
8.9
273
Not enough data
8.5
271
Knowledge Pages
Not enough data
8.5
343
Not enough data
8.3
343
Not enough data
8.1
334
Not enough data
8.1
331
Not enough data
7.9
326
Not enough data
8.4
329
Knowledge Dissemination
Not enough data
8.2
322
Not enough data
8.8
328
Not enough data
9.0
332
Not enough data
8.9
331
Not enough data
8.4
328
Not enough data
8.2
318
Not enough data
8.7
333
Not enough data
8.6
321
Not enough data
8.6
316
Agentic AI - Knowledge Base
Not enough data
7.9
197
Not enough data
8.0
199
Not enough data
7.8
197
Login Options
Not enough data
9.0
763
Not enough data
8.5
742
Productivity
Not enough data
8.0
725
Not enough data
8.3
730
Not enough data
8.6
736
Not enough data
7.9
710
Not enough data
7.9
707
Customization
Not enough data
8.6
729
Not enough data
9.0
743
Not enough data
8.7
716
Agentic AI - Unified Workspaces
Not enough data
7.5
409
Not enough data
7.6
406
Compatibility
Not enough data
9.0
93
Not enough data
9.1
97
Not enough data
9.0
91
Agentic AI - Enterprise Search Software
Not enough data
8.6
62
Not enough data
8.5
58
Not enough data
9.0
60
Not enough data
8.7
60
Not enough data
8.7
60
Not enough data
8.8
58
Search Queries
Not enough data
8.8
92
Not enough data
9.2
91
Not enough data
8.8
90
Not enough data
9.1
92
Not enough data
9.0
89
AI powered search - Enterprise Search Software
Not enough data
9.2
24
Not enough data
9.2
25
Not enough data
9.0
24
Functionality
Not enough data
8.9
91
Not enough data
9.0
90
Not enough data
9.1
94
Compatibility - Enterprise Search Software
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
9.2
26
Functionality - Enterprise Search Software
Not enough data
9.3
27
Not enough data
9.5
25
Not enough data
9.5
28
Search Queries - Enterprise Search Software
Not enough data
9.4
26
Not enough data
9.3
24
Not enough data
9.2
27
Not enough data
9.4
27
Automation
Not enough data
8.8
1220
Not enough data
8.8
1177
Not enough data
8.5
1155
Administration
Not enough data
8.8
1175
Not enough data
8.6
1135
Not enough data
9.4
1220
Project management
Not enough data
8.7
1158
Not enough data
8.5
1122
Not enough data
8.6
1141
Not enough data
8.5
1126
Not enough data
8.6
1125
Not enough data
8.3
1096
Not enough data
8.3
1122
Workload
Not enough data
8.4
1084
Not enough data
8.8
1137
Not enough data
8.6
1090
Not enough data
8.5
1082
Communication & Collaboration
Not enough data
9.3
1401
Not enough data
9.0
1198
Not enough data
9.3
1277
Cost Management
Not enough data
8.1
1072
Not enough data
8.2
1071
Not enough data
8.1
1064
Integration
Not enough data
8.6
1107
Not enough data
8.4
1069
Not enough data
8.4
1063
Generative AI
Not enough data
7.5
1017
Not enough data
7.7
1012
Agentic AI - Work Management
Not enough data
7.7
521
Not enough data
7.8
514
Not enough data
8.1
518
Not enough data
7.8
516
Communication
Not enough data
9.4
1178
Not enough data
9.3
1175
Not enough data
8.9
1055
Not enough data
8.9
1043
Not enough data
9.1
1046
Content & Documents
Not enough data
9.1
1097
Not enough data
8.9
1041
Not enough data
8.7
1063
Not enough data
8.1
1006
Controls
Not enough data
8.3
992
Not enough data
8.1
987
Not enough data
8.7
998
Not enough data
8.4
1000
Not enough data
8.2
972
Project Management
Not enough data
8.4
995
Not enough data
8.3
977
Not enough data
8.5
995
Not enough data
8.7
987
Remote Collaboration
Not enough data
9.0
1004
Not enough data
8.7
973
Not enough data
9.0
991
Not enough data
7.8
961
Generative AI
Not enough data
7.3
927
Not enough data
7.4
923
Agentic AI - Project Collaboration
Not enough data
7.5
440
Not enough data
7.7
442
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.5
282
Not enough data
7.6
282
Action Item Detection - AI Note-taking Software
Not enough data
9.3
19
Not enough data
9.5
19
Automatic Transcription - AI Note-taking Software
Not enough data
9.7
20
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.6
19
Language & Accent Support - AI Note-taking Software
Not enough data
9.5
20
Multi-Platform Integration - AI Note-taking Software
Not enough data
9.3
20
Privacy & Security Controls - AI Note-taking Software
Not enough data
9.3
21
Searchable Note Archives - AI Note-taking Software
Not enough data
9.2
18
Speaker Identification - AI Note-taking Software
Not enough data
9.4
20
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Slack share no categories
Unique Categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.7%
Internet
4.7%
Education Management
3.3%
Other
54.9%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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