# Hiver, Slack vs Viva Engage Comparison

| | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 3.6 out of 5 | 
| **Total Reviews** | 1,284 | 39,056 | 1,441 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (41.0% of reviews) | Enterprise (59.6% of reviews) | 
| **Entry Level Price** | Free | $0.00 | No pricing available | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Slack

Pros:
- Ease of Use (3483 reviews)
- Team Collaboration (3150 reviews)

Cons:
- Notification Issues (1137 reviews)
- Missing Features (941 reviews)

### Viva Engage

Pros:
- Ease of Use (3 reviews)
- Sharing Ease (3 reviews)

Cons:
- Distraction (2 reviews)
- Lack of Notifications (2 reviews)

---
## Ratings Comparison
| Rating | Hiver | Slack | Viva Engage | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 9.2 (31641 reviews) | 7.9 (1264 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 9.2 (32499 reviews) | 8.1 (1280 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 9.2 (8816 reviews) | 8.3 (178 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 8.9 (5444 reviews) | 7.7 (166 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 8.8 (22027 reviews) | 7.8 (757 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 9.1 (4926 reviews) | 7.8 (147 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 8.7 (30853 reviews) | 6.0 (1264 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Slack

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For teams wanting to try out Slack for an unlimited period of time



Key Features:
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop

[Browse all 4 editions](https://www.g2.com/products/slack/pricing)

#### Free Trial

Yes

### Viva Engage

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Ticket and Case Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | Not enough data | Not enough data | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | Not enough data | 
| **Voice** | 7.5 (104 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Communication

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 8.2/10 | 16033 |
| **Viva Engage** | N/A | N/A |

#### Business Instant Messaging

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **File Sharing** | Not enough data | 9.1 (13980 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.0 (14514 reviews) | Not enough data | 
| **Search** | Not enough data | 8.6 (13806 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | 8.5 (10251 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 8.1 (9584 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Mobile Application** | Not enough data | 9.1 (13687 reviews) | Not enough data | 
| **Web Application** | Not enough data | 9.2 (13292 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.0 (11841 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 7.5 (1485 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | 7.5 (1467 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | 7.9 (1476 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 7.4 (1447 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 7.4 (1449 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (877 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.7 (861 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 8.4/10 | 905 |
| **Viva Engage** | N/A | N/A |

#### Setup

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Activities** | Not enough data | 9.1 (677 reviews) | Not enough data | 
| **Flows** | Not enough data | 8.9 (673 reviews) | Not enough data | 
| **Dependencies** | Not enough data | 8.7 (648 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (687 reviews) | Not enough data | 

#### Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Updates** | Not enough data | 9.0 (662 reviews) | Not enough data | 
| **Audit Trail** | Not enough data | 8.7 (640 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.9 (659 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (556 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (276 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.9 (272 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (281 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.9 (278 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.9 (277 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.9 (278 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.0 (281 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Channels

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Usability

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Productivity Tools

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | Not enough data | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | Not enough data | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | Not enough data | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.7 (529 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | Not enough data | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | Not enough data | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | Not enough data | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | Not enough data | 

### Q&A Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 8.8/10 | 409 |
| **Viva Engage** | N/A | N/A |

#### Account Options

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | 9.2 (285 reviews) | Not enough data | 
| **Social Login** | Not enough data | 8.4 (277 reviews) | Not enough data | 
| **Reputation System** | Not enough data | 8.6 (268 reviews) | Not enough data | 
| **Topic Subscription** | Not enough data | 8.7 (274 reviews) | Not enough data | 
| **Bookmarking** | Not enough data | 8.9 (284 reviews) | Not enough data | 
| **History** | Not enough data | 8.9 (278 reviews) | Not enough data | 

#### Q&A Tools

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Tags** | Not enough data | 9.1 (283 reviews) | Not enough data | 
| **Commenting System** | Not enough data | 9.1 (278 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.1 (284 reviews) | Not enough data | 
| **Voting** | Not enough data | 8.7 (270 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.0 (280 reviews) | Not enough data | 
| **Knowledge Integrations** | Not enough data | 8.9 (272 reviews) | Not enough data | 
| **Embedding** | Not enough data | 8.6 (265 reviews) | Not enough data | 
| **Formatting** | Not enough data | 8.8 (269 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.5 (265 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 8.3/10 | 497 |
| **Viva Engage** | N/A | N/A |

#### Knowledge Pages

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Templates** | Not enough data | 8.4 (343 reviews) | Not enough data | 
| **In-Content Feedback** | Not enough data | 8.3 (343 reviews) | Not enough data | 
| **Versioning and Version History** | Not enough data | 8.1 (332 reviews) | Not enough data | 
| **Decision Trees** | Not enough data | 8.1 (330 reviews) | Not enough data | 
| **Duplicate Detection** | Not enough data | 7.9 (325 reviews) | Not enough data | 
| **Content Editor** | Not enough data | 8.4 (330 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Page Analytics** | Not enough data | 8.2 (321 reviews) | Not enough data | 
| **Permissions** | Not enough data | 8.7 (329 reviews) | Not enough data | 
| **Knowledge Sharing** | Not enough data | 9.0 (338 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (337 reviews) | Not enough data | 
| **Advanced Search** | Not enough data | 8.3 (330 reviews) | Not enough data | 
| **Browser Extension** | Not enough data | 8.2 (318 reviews) | Not enough data | 
| **Organization** | Not enough data | 8.7 (335 reviews) | Not enough data | 
| **Other Integrations** | Not enough data | 8.6 (324 reviews) | Not enough data | 
| **Knowledge Integrations** | Not enough data | 8.6 (315 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.9 (197 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.9 (199 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (197 reviews) | Not enough data | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 8.3/10 | 1025 |
| **Viva Engage** | N/A | N/A |

#### Login Options 

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | 9.1 (774 reviews) | Not enough data | 
| **Password Saver** | Not enough data | 8.5 (737 reviews) | Not enough data | 

#### Productivity

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Email Client** | Not enough data | 8.0 (727 reviews) | Not enough data | 
| **Split Screen** | Not enough data | 8.3 (730 reviews) | Not enough data | 
| **Activity Feed** | Not enough data | 8.6 (739 reviews) | Not enough data | 
| **Virtual Assistant** | Not enough data | 7.8 (712 reviews) | Not enough data | 
| **Analytics and Reporting** | Not enough data | 7.9 (706 reviews) | Not enough data | 

#### Customization 

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Custom Workflows** | Not enough data | 8.6 (736 reviews) | Not enough data | 
| **Multiple Workspaces** | Not enough data | 9.0 (755 reviews) | Not enough data | 
| **Custom Application Integration** | Not enough data | 8.7 (718 reviews) | Not enough data | 

#### Agentic AI - Unified Workspaces

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (403 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.6 (400 reviews) | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 9.0/10 | 142 |
| **Viva Engage** | N/A | N/A |

#### Compatibility

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Federated Search** | Not enough data | 9.0 (96 reviews) | Not enough data | 
| **File Types** | Not enough data | 9.0 (98 reviews) | Not enough data | 
| **Global Language Support** | Not enough data | 8.9 (88 reviews) | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (57 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.3 (54 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (55 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.5 (55 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.5 (55 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.6 (54 reviews) | Not enough data | 

#### Search Queries

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Typo Tolerance** | Not enough data | 8.8 (92 reviews) | Not enough data | 
| **Faceted Search** | Not enough data | 9.0 (94 reviews) | Not enough data | 
| **Synonyms** | Not enough data | 8.7 (88 reviews) | Not enough data | 
| **Highlighting** | Not enough data | 9.1 (90 reviews) | Not enough data | 
| **Natural Language** | Not enough data | 8.9 (88 reviews) | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | 9.0 (21 reviews) | Not enough data | 
| **Relevance Tuning** | Not enough data | 9.1 (21 reviews) | Not enough data | 
| **NLP & Semantic search** | Not enough data | 9.0 (21 reviews) | Not enough data | 

#### Functionality

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.8 (87 reviews) | Not enough data | 
| **Search Analytics** | Not enough data | 8.9 (88 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.1 (94 reviews) | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **File Types** | Not enough data | 9.3 (23 reviews) | Not enough data | 
| **Federated Search** | Not enough data | 9.2 (21 reviews) | Not enough data | 
| **Global Language Support** | Not enough data | 9.2 (22 reviews) | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.2 (23 reviews) | Not enough data | 
| **Search Analytics** | Not enough data | 9.0 (21 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.4 (24 reviews) | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Highlighting** | Not enough data | 9.4 (21 reviews) | Not enough data | 
| **Faceted Search** | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Typo Tolerance** | Not enough data | 9.0 (22 reviews) | Not enough data | 
| **Synonyms** | Not enough data | 9.3 (22 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 8.5/10 | 2652 |
| **Viva Engage** | N/A | N/A |

#### Automation

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Workflows** | Not enough data | 8.9 (1250 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.8 (1205 reviews) | Not enough data | 
| **Data repository** | Not enough data | 8.5 (1180 reviews) | Not enough data | 

#### Administration

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Permissions** | Not enough data | 8.8 (1199 reviews) | Not enough data | 
| **Procedures** | Not enough data | 8.6 (1134 reviews) | Not enough data | 
| **Remote Work** | Not enough data | 9.4 (1371 reviews) | Not enough data | 

#### Project management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Task Prioritization** | Not enough data | 8.7 (1169 reviews) | Not enough data | 
| **Dependencies** | Not enough data | 8.5 (1116 reviews) | Not enough data | 
| **Planning** | Not enough data | 8.6 (1140 reviews) | Not enough data | 
| **Views** | Not enough data | 8.5 (1128 reviews) | Not enough data | 
| **Scheduling** | Not enough data | 8.6 (1139 reviews) | Not enough data | 
| **Critical Path** | Not enough data | 8.3 (1095 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (1121 reviews) | Not enough data | 

#### Workload

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Resource Allocation** | Not enough data | 8.4 (1077 reviews) | Not enough data | 
| **Workspace** | Not enough data | 8.8 (1172 reviews) | Not enough data | 
| **Configuration** | Not enough data | 8.6 (1093 reviews) | Not enough data | 
| **Insights** | Not enough data | 8.5 (1088 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Communication Channels** | Not enough data | 9.4 (1802 reviews) | Not enough data | 
| **Document Management** | Not enough data | 9.0 (1345 reviews) | Not enough data | 
| **Collaboration** | Not enough data | 9.4 (1529 reviews) | Not enough data | 

#### Cost Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Project Budgeting** | Not enough data | 8.0 (1069 reviews) | Not enough data | 
| **Time & Expense** | Not enough data | 8.2 (1070 reviews) | Not enough data | 
| **Profitability** | Not enough data | 8.1 (1064 reviews) | Not enough data | 

#### Integration

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Front Office** | Not enough data | 8.7 (1278 reviews) | Not enough data | 
| **Back Office** | Not enough data | 8.4 (1082 reviews) | Not enough data | 
| **External data** | Not enough data | 8.4 (1092 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (1026 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (1048 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (519 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.8 (511 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (548 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.8 (516 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 8.5/10 | 1658 |
| **Viva Engage** | N/A | N/A |

#### Communication

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Chat** | Not enough data | 9.5 (1195 reviews) | Not enough data | 
| **Discussions** | Not enough data | 9.4 (1150 reviews) | Not enough data | 
| **External** | Not enough data | 8.8 (1056 reviews) | Not enough data | 
| **Feedback** | Not enough data | 8.9 (1036 reviews) | Not enough data | 
| **Announcements** | Not enough data | 9.1 (1050 reviews) | Not enough data | 

#### Content & Documents

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **File Sharing** | Not enough data | 9.2 (1112 reviews) | Not enough data | 
| **Notes** | Not enough data | 8.9 (1045 reviews) | Not enough data | 
| **Search** | Not enough data | 8.7 (1072 reviews) | Not enough data | 
| **Versioning** | Not enough data | 8.1 (1001 reviews) | Not enough data | 

#### Controls

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Custom Views** | Not enough data | 8.3 (987 reviews) | Not enough data | 
| **Followers** | Not enough data | 8.1 (982 reviews) | Not enough data | 
| **User Management** | Not enough data | 8.7 (997 reviews) | Not enough data | 
| **Calendars** | Not enough data | 8.4 (1006 reviews) | Not enough data | 
| **Public Sharing** | Not enough data | 8.2 (973 reviews) | Not enough data | 

#### Project Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Task Management** | Not enough data | 8.4 (1000 reviews) | Not enough data | 
| **Planning** | Not enough data | 8.3 (974 reviews) | Not enough data | 
| **Visibility** | Not enough data | 8.5 (980 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.7 (993 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Alignment** | Not enough data | 9.0 (995 reviews) | Not enough data | 
| **Accountability** | Not enough data | 8.7 (968 reviews) | Not enough data | 
| **Connectivity** | Not enough data | 9.0 (988 reviews) | Not enough data | 
| **Offline Mode** | Not enough data | 7.8 (952 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (924 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (928 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | 7.5 (436 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.7 (439 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Responses

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | Not enough data | 

#### Integrations

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | Not enough data | 

#### Time Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Customer Support

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | 9.0/10 | 9 |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Community Building** | Not enough data | Not enough data | 9.4 (9 reviews) | 
| **Knowledge Sharing** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **User Generated Content** | Not enough data | Not enough data | 9.4 (9 reviews) | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Polls & Surveys** | Not enough data | Not enough data | 9.4 (8 reviews) | 
| **Content Management** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Analytics & Reporting** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **User Management** | Not enough data | Not enough data | 9.0 (8 reviews) | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 7.6/10 | 349 |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | 7.5 (277 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.7 (278 reviews) | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | 9.1/10 | 30 |
| **Viva Engage** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Action Item extraction** | Not enough data | 8.9 (12 reviews) | Not enough data | 
| **Summary Generation** | Not enough data | 9.2 (12 reviews) | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 9.5 (14 reviews) | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Team-based Access** | Not enough data | 9.4 (13 reviews) | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 9.2 (13 reviews) | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.0 (14 reviews) | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Access Control** | Not enough data | 8.9 (14 reviews) | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Semantic Search** | Not enough data | 8.8 (12 reviews) | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Speaker Recognition** | Not enough data | 9.2 (14 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Knowledge Base

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Slack** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Hiver (14):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Slack (10):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)

**Unique to Viva Engage (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | Slack | Viva Engage | 
|---|---|---|---|
| **Small-Business** | 66.9% | 41.0% | 10.2% | 
| **Mid-Market** | 27.2% | 40.7% | 30.2% | 
| **Enterprise** | 5.9% | 18.3% | 59.6% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Slack

- **Computer Software:** 15.4%
- **Information Technology and Services:** 13.2%
- **Marketing and Advertising:** 8.5%
- **Internet:** 4.6%
- **Financial Services:** 3.4%
- **Education Management:** 3.3%
- **Higher Education:** 3.2%
- **Non-Profit Organization Management:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Retail:** 1.7%
- **Other:** 42.1%

#### Viva Engage

- **Information Technology and Services:** 14.8%
- **Computer Software:** 6.8%
- **Hospital & Health Care:** 5.2%
- **Education Management:** 3.9%
- **Higher Education:** 3.8%
- **Non-Profit Organization Management:** 3.6%
- **Retail:** 3.5%
- **Accounting:** 3.4%
- **Management Consulting:** 2.7%
- **Financial Services:** 2.5%
- **Other:** 49.5%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (831 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7622 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Slack

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12441 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15387 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4356 reviews)
- [Swit](https://www.g2.com/products/swit/reviews) — 4.7/5 stars (361 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13642 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22139 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56396 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19020 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11912 reviews)

### Alternatives to Viva Engage

- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [Jive](https://www.g2.com/products/jive/reviews) — 3.8/5 stars (309 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (298 reviews)
- [Sociabble](https://www.g2.com/products/sociabble/reviews) — 4.7/5 stars (389 reviews)
- [Staffbase](https://www.g2.com/products/staffbase/reviews) — 4.6/5 stars (247 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Slack

- Title: [How do I delete a channel in slack?](https://www.g2.com/discussions/10278-how-do-i-delete-a-channel-in-slack) — 47 comments, 8 upvotes
  > **Top comment:** "Currently, Slack has disabled deleting a channel, you can only archive it if you created it."
- Title: [What does slack software do?](https://www.g2.com/discussions/what-does-slack-software-do) — 28 comments, 1 upvote
  > **Top comment:** "Slack is a messaging software perfect for companies, it allows you to create channels (groups), it let's you answer to messages in threads and react to..."
- Title: [What is Slack used for?](https://www.g2.com/discussions/what-is-slack-used-for) — 22 comments, 7 upvotes
  > **Top comment:** "It connect us with the people no matter where we are through messaging and calls."
- Title: [What integrations have you found most effective for streamlining communication in Slack?](https://www.g2.com/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack) — 20 comments, 4 upvotes
  > **Top comment:** "Microsoft Outlook, Google Suite"
- Title: [Is Slack a good tool?](https://www.g2.com/discussions/is-slack-a-good-tool) — 20 comments, 22 upvotes
  > **Top comment:** "Yes it is a good tool. I am using it for a couple of years.  "

### Viva Engage

- Title: [I'm new to Yammer and unsure how to engage my team in company-wide discussions. Any advice?](https://www.g2.com/discussions/i-m-new-to-yammer-and-unsure-how-to-engage-my-team-in-company-wide-discussions-any-advice) — 2 comments
  > **Top comment:** "To engage your team on Yammer, start by setting a welcoming tone with introductions and simple icebreaker questions. Tag team members in relevant posts,..."
- Title: [Is yammer any good?](https://www.g2.com/discussions/is-yammer-any-good) — 1 comment
  > **Top comment:** "Yes it’s a great tool for employee communication. "
- Title: [What can yammer be used for?](https://www.g2.com/discussions/what-can-yammer-be-used-for) — 1 comment
  > **Top comment:** "Networking with colleagues"
- Title: [Can i get notifications of when a poll is being answered and the progress made based on the number of users that have submitted their answers to determine percentages of participation?](https://www.g2.com/discussions/can-i-get-notifications-of-when-a-poll-is-being-answered-and-the-progress-made-based-on-the-number-of-users-that-have-submitted-their-answers-to-determine-percentages-of-participation) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can get notifications in your email"
- Title: [Whats the best way to use Yammer is it only for sharing an update or a post?](https://www.g2.com/discussions/30075-whats-the-best-way-to-use-yammer-is-it-only-for-sharing-an-update-or-a-post) — 1 comment
  > **Top comment:** "in the application but the Web interface is not bad at all"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-slack-vs-viva-engage)