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Compare Genesys Cloud CX and Salesloft 
Featured Products
At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Genesys Cloud CX
Star Rating
(1,492)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSalesloft
Star Rating
(4,252)4.5 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesloft excels in providing a seamless experience for prospecting, with users highlighting its easy integration with Salesforce. This integration allows for real-time syncing of contact history, making outreach efforts much more efficient.
- Users say that Genesys Cloud CX stands out for its all-in-one platform, which integrates voice, chat, email, and messaging. This feature simplifies workflows for agents, as it consolidates multiple communication channels into a single interface, enhancing overall productivity.
- Reviewers mention that Salesloft's ability to create customized emails with tracking options is a significant advantage. Users appreciate being able to see if their emails have been read, which aids in timely follow-ups and improves engagement with clients.
- According to verified reviews, Genesys Cloud CX is praised for its robust analytics capabilities, with customizable dashboards that provide valuable insights. Users find this feature particularly useful in a contact center environment, as it helps in monitoring performance and making data-driven decisions.
- G2 reviewers highlight that Salesloft makes it easier to manage calls, emails, and texts, streamlining communication efforts. Users specifically note that the platform's organization of outreach activities enhances their ability to stay on top of their tasks.
- Users report that while both platforms have their strengths, Genesys Cloud CX's focus on multi-channel communication is particularly beneficial for teams that handle diverse customer interactions. However, some users feel that Salesloft's specialized features for sales outreach give it an edge in that specific area.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableSalesloft
Advanced
Contact Us
For revenue teams that need to build pipeline, increase revenue, convert deals, and win customers.
- Pipeline Generation
- Rep Coaching
- Full Customer Lifecycle Workflows
Free Trial
Genesys Cloud CX
Free Trial is available
Salesloft
No trial information availableRatings
Meets Requirements
8.6
1,039
8.9
3,380
Ease of Use
8.9
1,072
8.8
3,425
Ease of Setup
8.4
636
8.6
1,017
Ease of Admin
8.4
587
8.5
779
Quality of Support
8.2
996
8.6
3,058
Has the product been a good partner in doing business?
8.5
581
8.9
769
Product Direction (% positive)
8.7
941
8.8
3,281
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
1517
|
Verified
Not enough data
9.2
1650
|
Verified
Not enough data
8.6
1481
|
Verified
Not enough data
8.3
1328
|
Verified
Not enough data
8.8
1595
|
Verified
Not enough data
8.7
751
Not enough data
8.4
670
Repeatability and Reportability
Not enough data
8.7
1422
|
Verified
Not enough data
8.8
1542
|
Verified
Not enough data
8.8
1508
|
Verified
Not enough data
8.3
1271
|
Verified
Not enough data
7.8
600
AI and Automation
Not enough data
8.2
683
Not enough data
8.0
637
Not enough data
8.3
664
Not enough data
7.9
590
Not enough data
7.7
558
Generative AI
Not enough data
7.4
207
Agentic AI - Sales Engagement
Not enough data
7.3
50
Not enough data
7.3
50
Not enough data
7.6
50
Not enough data
7.6
50
Not enough data
7.4
50
Not enough data
7.3
50
Not enough data
7.4
49
Dialing Options
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Not enough data
Automation
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Call Analytics
Not enough data
9.0
740
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
666
|
Verified
Not enough data
8.3
632
Agent Performance Management
Not enough data
8.2
590
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.2
527
|
Verified
Generative AI
Not enough data
7.7
122
Agentic AI - Conversation Intelligence
Not enough data
6.7
13
Not enough data
7.5
12
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
6.4
12
Not enough data
7.1
12
Not enough data
7.9
12
Quality Assurance
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Not enough data
Engagement
8.5
138
Not enough data
8.2
158
Not enough data
8.2
147
Not enough data
Performance
8.5
153
Not enough data
8.9
151
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
345
|
Verified
Not enough data
8.2
203
Not enough data
8.6
236
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.3
235
|
Verified
Not enough data
Generative AI
7.8
68
Not enough data
Functions
8.8
392
|
Verified
Not enough data
8.8
400
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
242
Not enough data
Agentic AI - Contact Center
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Not enough data
Administrative
8.3
354
|
Verified
Not enough data
8.8
395
|
Verified
Not enough data
7.5
431
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
8.5
257
Not enough data
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
56
Not enough data
8.9
60
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Not enough data
Administration
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Not enough data
Administration
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Not enough data
Revenue Sourcing and Forecasting
Not enough data
7.6
56
Not enough data
8.1
59
Not enough data
8.2
59
Not enough data
7.8
54
Not enough data
8.0
57
Not enough data
7.5
52
Not enough data
7.5
53
CRM Data Enrichment
Not enough data
8.5
55
Not enough data
8.5
56
Not enough data
8.2
49
Not enough data
7.8
48
Not enough data
7.6
48
Account Management
Not enough data
7.9
49
Not enough data
7.8
49
Not enough data
8.0
47
Not enough data
8.1
47
Not enough data
8.3
50
Not enough data
7.7
46
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
146
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Not enough data
Generative AI
7.6
60
Not enough data
Workforce Management
8.9
153
Not enough data
8.8
150
Not enough data
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
159
Not enough data
8.2
160
Not enough data
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Not enough data
Internal Use
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Not enough data
Generative AI
7.5
27
Not enough data
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.9
17
Not enough data
6.8
17
Not enough data
7.1
17
Incentives
Not enough data
8.1
349
Not enough data
8.2
514
Not enough data
7.3
295
Not enough data
8.5
550
|
Verified
Personalization
Not enough data
8.4
411
Not enough data
8.4
566
|
Verified
Not enough data
8.8
692
|
Verified
Not enough data
8.5
411
|
Verified
Administrative
Not enough data
8.8
662
|
Verified
Not enough data
8.4
567
|
Verified
Not enough data
8.6
560
Agentic AI - Email Tracking
Not enough data
7.0
38
Not enough data
7.5
38
Not enough data
7.4
38
Not enough data
7.1
38
Not enough data
6.7
37
Not enough data
6.7
38
Not enough data
6.7
38
Analytics
Not enough data
8.7
2100
Not enough data
8.6
2045
Not enough data
8.4
1830
Customizations
Not enough data
8.9
2049
Not enough data
9.1
2033
Not enough data
8.8
2044
Not enough data
8.6
1766
Not enough data
9.0
2055
Generative AI
Not enough data
7.4
251
Agentic AI - Sales Analytics
Not enough data
6.9
25
Not enough data
7.5
25
Not enough data
7.2
25
Not enough data
6.9
25
Not enough data
6.9
25
Data Sourcing
Not enough data
7.9
295
Not enough data
8.1
302
Not enough data
7.8
285
Not enough data
8.5
316
Not enough data
8.0
290
Predictive Analytics
Not enough data
8.1
309
Not enough data
8.1
311
Not enough data
7.3
289
Not enough data
7.7
293
Sales Management
Not enough data
8.2
304
Not enough data
7.6
282
Not enough data
8.1
318
Not enough data
9.2
330
Agentic AI - Outbound Call Tracking
6.2
10
6.4
33
6.2
10
6.8
32
Calling
9.4
60
9.0
1591
|
Verified
8.6
54
8.3
1410
8.8
59
8.7
1522
8.8
59
9.0
1668
|
Verified
8.7
10
7.7
37
Contacts
8.6
57
8.8
1682
|
Verified
8.5
56
8.4
1498
|
Verified
8.4
54
8.7
1567
|
Verified
Insights
8.5
55
8.8
1678
8.9
57
8.7
1545
8.5
57
8.5
1274
8.1
52
9.1
1646
|
Verified
8.1
51
8.4
1418
|
Verified
8.1
9
7.3
36
Agentic AI - Sales Coaching
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Training
Not enough data
8.6
589
|
Verified
Not enough data
8.5
584
|
Verified
Not enough data
8.2
491
|
Verified
Not enough data
8.3
493
|
Verified
Feedback
Not enough data
8.8
529
|
Verified
Not enough data
8.6
461
|
Verified
Not enough data
8.5
428
|
Verified
Not enough data
8.7
528
|
Verified
Not enough data
8.8
575
|
Verified
Not enough data
8.8
572
|
Verified
Not enough data
8.5
480
|
Verified
Generative AI
Not enough data
8.1
54
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
Features
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Not enough data
Automation
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Salesloft are categorized as Outbound Call Tracking
Unique Categories
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Social Customer Service, Live Chat, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Salesloft is categorized as Conversation Intelligence, Sales Engagement, Sales Coaching, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), and Sales Analytics
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesloft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.5%
Computer Software
33.1%
Information Technology and Services
18.0%
Marketing and Advertising
5.8%
Internet
4.1%
Financial Services
3.9%
Other
35.1%
Alternatives
Discussions
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
can I compare metrics of team members month on month? for example reply rate for individuals and teams over the last 3 months in a graph?
7 Comments
AR
Hi Kat!
There are a couple different ways of getting to this information in SalesLoft. The first place I'd check out is the "Email Leaderboard" panel on...Read more
Is SalesLoft a CRM?
5 Comments
ZF
Sales loft is a Sales Engagement platform. While it does hold information about potential customers it’s not made to take on the role of a full CRM.Read more
What is SalesLoft used for?
4 Comments
JM
Developing outreach cadences, organizing outreach, and putting email templates together for outreach purposesRead more
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