Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Fathom 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (78.4% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,583)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansFathom
Star Rating
(6,680)5.0 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customization, with users praising its powerful features like customizable dashboards and real-time insights that streamline sales pipeline management. This makes it a strong choice for teams looking to enhance their customer relationship management.
- Users say that Fathom stands out for its ease of use and quick setup, with many highlighting how trivial the installation process is. One user mentioned that it "just worked" during their next meeting, showcasing its user-friendly interface and seamless integration with platforms like MS Teams.
- According to verified reviews, Agentforce Sales has a higher overall satisfaction score, reflecting its robust capabilities in sales coaching and AI assistance. Users appreciate how it helps manage inquiries and track performance, which is crucial for maintaining strong client relationships.
- Reviewers mention that while Fathom offers excellent features for meeting recording and transcription, it may not provide the same depth of sales management tools as Agentforce Sales. Users enjoy the highlight feature and summary emails, but some may find it lacking for comprehensive sales tracking.
- Users highlight that Agentforce Sales provides valuable insights into performance metrics, which helps teams bond and collaborate effectively. This is particularly beneficial for mid-market companies that require detailed reporting and tracking capabilities.
- G2 reviewers note that Fathom's focus on small businesses allows it to cater specifically to their needs, offering a free entry-level price point that is attractive for startups. However, this may limit its scalability for larger organizations compared to the more feature-rich Agentforce Sales.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Fathom
Forever Free
Free
Enjoy the #1 rated AI Meeting Assistant for free forever.
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Fathom
Free Trial is available
Ratings
Meets Requirements
8.8
14,013
9.6
6,213
Ease of Use
8.2
18,002
9.7
6,346
Ease of Setup
7.8
8,947
9.6
5,000
Ease of Admin
7.9
4,492
9.6
1,922
Quality of Support
8.1
12,227
9.7
4,708
Has the product been a good partner in doing business?
8.4
4,455
9.7
1,854
Product Direction (% positive)
8.3
13,674
9.8
6,233
Features by Category
Sales Force Automation
8.8
9565
|
Verified
Not enough data
8.3
6404
|
Verified
Not enough data
8.7
9287
|
Verified
Not enough data
8.3
9516
|
Verified
Not enough data
8.0
7328
|
Verified
Not enough data
8.2
7623
|
Verified
Not enough data
8.0
6767
|
Verified
Not enough data
8.1
6669
|
Verified
Not enough data
8.3
7419
|
Verified
Not enough data
Marketing Automation
8.0
6683
|
Verified
Not enough data
8.1
7001
|
Verified
Not enough data
8.5
8092
|
Verified
Not enough data
7.9
5434
Not enough data
Customer Support
8.3
6837
|
Verified
Not enough data
8.1
6393
|
Verified
Not enough data
8.2
6793
|
Verified
Not enough data
8.0
5504
|
Verified
Not enough data
8.2
5998
|
Verified
Not enough data
Reporting & Analytics
8.5
9011
|
Verified
Not enough data
8.5
9175
|
Verified
Not enough data
8.2
7471
|
Verified
Not enough data
Mobile & Social
7.9
5631
|
Verified
Not enough data
7.8
5255
|
Verified
Not enough data
7.7
6110
|
Verified
Not enough data
Platform
8.5
3635
|
Verified
Not enough data
8.5
3639
|
Verified
Not enough data
8.6
3634
|
Verified
Not enough data
8.4
2903
|
Verified
Not enough data
8.5
3179
|
Verified
Not enough data
8.1
3198
|
Verified
Not enough data
8.7
3626
|
Verified
Not enough data
8.1
3031
Not enough data
Integration
8.5
2606
|
Verified
Not enough data
8.5
3078
|
Verified
Not enough data
8.5
2905
|
Verified
Not enough data
Generative AI
7.6
893
Not enough data
Agentic AI - CRM
7.9
259
Not enough data
7.9
252
Not enough data
8.2
254
Not enough data
8.0
241
Not enough data
8.0
242
Not enough data
8.1
251
Not enough data
8.2
247
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Not enough data
Analysis
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Reporting
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
274
Feature Not Available
8.8
298
Feature Not Available
8.8
318
Feature Not Available
8.6
293
Feature Not Available
Organization
9.0
356
Feature Not Available
8.8
346
9.2
671
8.8
342
8.9
669
Performance Analysis
8.4
286
8.5
193
8.8
310
Feature Not Available
Sales Analysis
8.4
285
Feature Not Available
8.8
303
Feature Not Available
Generative AI
8.5
127
8.8
125
8.5
127
9.5
633
Agentic AI - AI Sales Assistant
9.2
30
9.0
59
9.2
30
Feature Not Available
8.9
27
9.0
57
9.0
26
Feature Not Available
9.3
28
9.2
59
9.1
27
Feature Not Available
9.3
29
Feature Not Available
Integrated Workflows
8.7
523
Not enough data
8.5
515
Not enough data
8.1
470
Not enough data
8.1
464
Not enough data
8.9
527
Not enough data
8.4
472
Not enough data
8.6
484
Not enough data
Repeatability and Reportability
8.4
486
Not enough data
8.7
504
Not enough data
8.7
501
Not enough data
8.3
486
Not enough data
7.8
418
Not enough data
AI and Automation
8.5
465
Not enough data
8.4
473
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
416
Not enough data
Generative AI
7.4
271
Not enough data
Agentic AI - Sales Engagement
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
90
Not enough data
8.3
89
Not enough data
8.2
90
Not enough data
8.5
90
Not enough data
Call Analytics
8.7
131
9.7
2144
8.5
135
9.1
1781
8.7
131
9.3
1888
8.9
132
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.7
141
Feature Not Available
8.6
125
9.2
2029
Not enough data
Not enough data
Generative AI
8.2
58
9.5
1768
Agentic AI - Conversation Intelligence
8.6
12
9.0
508
9.2
14
9.0
496
9.2
13
9.0
519
9.2
14
9.1
482
8.6
12
9.1
498
8.8
12
8.9
479
9.0
13
8.8
467
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
445
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
443
Not enough data
8.9
444
Not enough data
Feature Not Available
Not enough data
8.9
440
Agentic AI - Video CMS
Not enough data
9.2
60
Not enough data
9.2
61
Not enough data
9.3
60
Not enough data
9.3
61
Voice
Not enough data
9.0
2534
Not enough data
9.0
2783
Transcription
Not enough data
9.1
2730
Not enough data
9.4
2571
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Editing
Not enough data
9.2
2390
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
9.1
2236
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
2492
Agentic AI - Transcription
Not enough data
9.1
321
Not enough data
9.1
317
Not enough data
9.1
312
Revenue Sourcing and Forecasting
8.6
65
Not enough data
8.5
66
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Not enough data
Account Management
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
Territory Mapping
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Not enough data
Route Planning
9.0
33
Not enough data
9.0
35
Not enough data
9.3
36
Not enough data
Sales Performance Management
8.4
31
Not enough data
8.6
34
Not enough data
9.1
34
Not enough data
Presentation and Forms
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
155
Not enough data
8.0
156
Not enough data
Agentic AI - Business Scheduling
8.3
32
Not enough data
8.4
34
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.7
3233
Not enough data
9.3
3160
Not enough data
9.4
3180
Meeting Insights - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
3184
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
9.0
279
Not enough data
8.8
279
Not enough data
9.0
277
Not enough data
8.9
277
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
8.4
175
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
172
Not enough data
8.6
170
Not enough data
8.8
168
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
172
Not enough data
Quota & Capacity Management - Sales Planning
8.4
169
Not enough data
8.4
176
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
56
Not enough data
8.2
55
Not enough data
7.9
57
Not enough data
8.1
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
459
Not enough data
8.6
437
Not enough data
Discovery
8.9
463
Not enough data
8.6
456
Not enough data
8.6
434
Not enough data
Management
8.5
422
Not enough data
8.6
444
Not enough data
Platform
8.6
434
Not enough data
8.6
433
Not enough data
Agentic AI - Sales Performance Management
8.5
75
Not enough data
8.7
75
Not enough data
8.5
76
Not enough data
Incentives
8.2
439
Not enough data
8.4
504
Not enough data
8.0
437
Not enough data
8.6
514
Not enough data
Personalization
8.6
485
Not enough data
8.8
561
Not enough data
8.9
594
Not enough data
8.6
537
Not enough data
Administrative
8.7
567
Not enough data
8.5
528
Not enough data
8.4
510
Not enough data
Agentic AI - Email Tracking
8.1
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.3
63
Not enough data
Analytics
8.3
568
Not enough data
8.4
577
Not enough data
8.3
591
Not enough data
Customizations
8.7
622
Not enough data
8.5
592
Not enough data
8.5
625
Not enough data
8.3
570
Not enough data
8.4
597
Not enough data
Generative AI
7.5
290
Not enough data
Agentic AI - Sales Analytics
8.3
80
Not enough data
8.6
79
Not enough data
8.4
80
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
Data Sourcing
8.5
969
Not enough data
8.7
1000
Not enough data
8.3
903
Not enough data
8.7
1032
Not enough data
8.6
963
Not enough data
Predictive Analytics
8.4
948
Not enough data
8.6
962
Not enough data
8.1
857
Not enough data
8.3
897
Not enough data
Sales Management
8.7
986
Not enough data
8.1
859
Not enough data
8.6
983
Not enough data
8.8
1053
Not enough data
Agentic AI - Outbound Call Tracking
8.6
39
Not enough data
8.6
40
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.6
45
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
189
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Not enough data
Agentic AI - Sales Coaching
9.0
21
8.9
51
9.0
21
8.8
52
9.2
22
8.7
51
9.2
22
8.9
51
Training
8.8
258
Feature Not Available
8.8
250
Feature Not Available
8.5
209
Feature Not Available
8.5
244
9.5
352
Feedback
8.8
239
9.4
337
8.6
234
Feature Not Available
8.6
215
Feature Not Available
8.6
202
Feature Not Available
8.8
226
Feature Not Available
8.9
229
Feature Not Available
8.7
200
Feature Not Available
Generative AI
7.6
72
9.6
317
Agentic AI - Sales Enablement
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Not enough data
Content Management
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Not enough data
Analytics
8.7
347
Not enough data
8.4
345
Not enough data
8.5
226
Not enough data
8.3
352
Not enough data
Learning Management - Sales Enablement
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Not enough data
Agentic AI - Note-Taking Software
Not enough data
9.2
326
Action Item Detection - AI Note-taking Software
Not enough data
9.6
566
Not enough data
9.7
589
Automatic Transcription - AI Note-taking Software
Not enough data
9.6
559
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.4
504
Language & Accent Support - AI Note-taking Software
Not enough data
9.1
497
Multi-Platform Integration - AI Note-taking Software
Not enough data
9.2
510
Privacy & Security Controls - AI Note-taking Software
Not enough data
9.2
468
Searchable Note Archives - AI Note-taking Software
Not enough data
9.4
489
Speaker Identification - AI Note-taking Software
Not enough data
9.4
513
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Fathom are categorized as Conversation Intelligence, AI Sales Assistant, and Sales Coaching
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Sales Engagement, Location Intelligence, Field Sales, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue AI Platforms
Fathom is categorized as Video CMS, Note-Taking Software, Transcription, AI Note-Taking Software, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Marketing and Advertising
13.3%
Computer Software
13.0%
Consulting
10.8%
Information Technology and Services
8.7%
Professional Training & Coaching
4.6%
Other
49.7%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
How do I show it is recording during live Zooms?
9 Comments
ND
it shows as a meeting participantRead more
Fathom has no more discussions with answers
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