# Agentforce Sales (formerly Salesforce Sales Cloud) vs Fathom Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive CRM experience, with users highlighting its ability to improve pipeline visibility and automate repetitive tasks. One user mentioned how it helps maintain consistent engagement with prospects throughout the sales cycle.
- **Users say** that Fathom stands out for its user-friendly interface and seamless integration, making it easy to adopt. Reviewers appreciate how it provides clear, point-wise insights about meetings, which enhances productivity without the hassle of manual note-taking.
- **According to verified reviews** , Agentforce Sales has a higher overall satisfaction score, reflecting its robust features and capabilities. Users have praised its ability to simplify the lead-to-order process and create visibility through effective management reporting.
- **Reviewers mention** that Fathom's strength lies in its AI-driven summarization capabilities, which allow users to focus on conversations rather than note-taking. One user noted that Fathom accurately summarizes meetings right after they end, making it a valuable tool for busy professionals.
- **G2 reviewers highlight** that while Agentforce Sales offers extensive features, some users find it challenging to set up and navigate initially. However, once familiar, they appreciate the all-in-one platform that reduces the need to switch between different tools.
- **Users report** that Fathom's support and ease of use are exceptional, with many noting that the platform feels seamless from start to finish. This ease of use is reflected in its high ratings for setup and administration, making it an attractive option for small businesses.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 5.0 out of 5 | 
| **Total Reviews** | 25,853 | 6,937 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (78.3% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Free | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (2065 reviews)
- Features (1726 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Fathom

Pros:
- AI Summary (1502 reviews)
- Accuracy (1444 reviews)

Cons:
- Meeting Management (415 reviews)
- Recording Issues (342 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14215 reviews) | 9.6 (6446 reviews) | 
  | **Ease of Use** | 8.2 (18232 reviews) | 9.7 (6587 reviews) | 
  | **Ease of Setup** | 7.8 (9167 reviews) | 9.6 (5238 reviews) | 
  | **Ease of Admin** | 7.9 (4501 reviews) | 9.6 (1942 reviews) | 
  | **Quality of Support** | 8.1 (12415 reviews) | 9.7 (4863 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4467 reviews) | 9.7 (1876 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13835 reviews) | 9.8 (6442 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Fathom

#### Entry-Level Pricing

Plan: Forever Free

Price: Free

Description: Enjoy the #1 rated AI Meeting Assistant for free forever. 

Key Features:
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates

[Browse all 3 editions](https://www.g2.com/products/fathom-video/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11209 |
| **Fathom** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9646 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9377 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9572 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7632 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6670 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8155 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Case Management** | 8.3 (6841 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Reporting** | 8.5 (9066 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9226 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7490 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5637 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6114 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Customization** | 8.5 (3712 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3716 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3650 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3703 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3033 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3119 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2923 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **AI Text Generation** | 7.7 (905 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (306 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (255 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (283 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (245 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (271 reviews) | Not enough data | 
| **Decision Making** | 8.3 (269 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Fathom** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Fathom** | 9.1/10 | 788 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Feature Not Available | 
| **Lead Qualification** | 8.8 (297 reviews) | Feature Not Available | 
| **Lead Follow-up** | 8.8 (320 reviews) | Feature Not Available | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | Feature Not Available | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Feature Not Available | 
| **Data Entry** | 8.8 (348 reviews) | 9.2 (674 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 8.9 (670 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | 8.5 (196 reviews) | 
| **Peformance Tracking** | 8.8 (310 reviews) | Feature Not Available | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | Feature Not Available | 
| **Sales Forecasting ** | 8.8 (302 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | 8.8 (125 reviews) | 
| **AI Text Summarization** | 8.5 (124 reviews) | 9.6 (633 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | 9.1 (61 reviews) | 
| **Multi-step Planning** | 9.2 (30 reviews) | Feature Not Available | 
| **Cross-system Integration** | 9.0 (27 reviews) | 9.1 (58 reviews) | 
| **Adaptive Learning** | 9.0 (26 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 9.3 (27 reviews) | 9.3 (60 reviews) | 
| **Proactive Assistance** | 9.1 (27 reviews) | Feature Not Available | 
| **Decision Making** | 9.3 (29 reviews) | Feature Not Available | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 621 |
| **Fathom** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (465 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (459 reviews) | Not enough data | 
| **CRM Integration** | 8.8 (524 reviews) | Not enough data | 
| **Calendar** | 8.4 (467 reviews) | Not enough data | 
| **Shared Records** | 8.6 (480 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (501 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (498 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | Not enough data | 
| **Gamification** | 7.8 (414 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (87 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (87 reviews) | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Fathom** | 9.2/10 | 2550 |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | 9.7 (2252 reviews) | 
| **Machine Learning** | 8.6 (137 reviews) | 9.1 (1804 reviews) | 
| **Call Analysis** | 8.7 (133 reviews) | 9.3 (1935 reviews) | 
| **Lead Qualification** | 8.9 (134 reviews) | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | Feature Not Available | 
| **Speech-to-Text** | 8.7 (126 reviews) | 9.3 (2140 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.4 (8 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | 9.5 (1916 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | 9.0 (524 reviews) | 
| **Multi-step Planning** | 9.2 (15 reviews) | 9.0 (501 reviews) | 
| **Cross-system Integration** | 9.3 (15 reviews) | 8.9 (584 reviews) | 
| **Adaptive Learning** | 9.2 (15 reviews) | 9.1 (483 reviews) | 
| **Natural Language Interaction** | 8.8 (14 reviews) | 9.1 (510 reviews) | 
| **Proactive Assistance** | 8.8 (15 reviews) | 8.9 (487 reviews) | 
| **Decision Making** | 9.1 (15 reviews) | 8.8 (470 reviews) | 

### Video CMS

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | 9.1/10 | 482 |

#### Customization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Branding** | Not enough data | Feature Not Available | 
| **Customizable Thumbnails** | Not enough data | Feature Not Available | 
| **Custom Metadata** | Not enough data | Feature Not Available | 
| **Annotations** | Not enough data | 8.8 (447 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Availability Scheduling** | Not enough data | Feature Not Available | 
| **Workflows** | Not enough data | Feature Not Available | 
| **Playlists** | Not enough data | 8.5 (445 reviews) | 
| **Deep Search** | Not enough data | 8.9 (445 reviews) | 
| **Analytics** | Not enough data | Feature Not Available | 
| **Permissions** | Not enough data | 8.9 (442 reviews) | 

#### Agentic AI - Video CMS

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (63 reviews) | 
| **Adaptive Learning** | Not enough data | 9.3 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 9.3 (62 reviews) | 

### Transcription

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | 9.1/10 | 2893 |

#### Voice

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Dictation** | Not enough data | 9.0 (2539 reviews) | 
| **Accuracy** | Not enough data | 9.0 (2808 reviews) | 

#### Transcription

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Speaker Identification** | Not enough data | 9.1 (2753 reviews) | 
| **Timecode Management** | Not enough data | 9.4 (2579 reviews) | 
| **Closed Captioning** | Not enough data | Feature Not Available | 
| **Custom Dictionary** | Not enough data | Feature Not Available | 

#### Editing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Collaboration** | Not enough data | 9.2 (2397 reviews) | 
| **Spell Check and Punctuation** | Not enough data | Feature Not Available | 
| **Text Editing** | Not enough data | Feature Not Available | 
| **Translation** | Not enough data | Feature Not Available | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Data Security** | Not enough data | 9.1 (2242 reviews) | 
| **API** | Not enough data | Feature Not Available | 
| **Voice Files** | Not enough data | Feature Not Available | 
| **Live Captioning** | Not enough data | Feature Not Available | 
| **Integrates With Existing Applications** | Not enough data | 9.2 (2509 reviews) | 

#### Agentic AI - Transcription

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.1 (323 reviews) | 
| **Cross-system Integration** | Not enough data | 9.1 (322 reviews) | 
| **Decision Making** | Not enough data | 9.1 (315 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **Fathom** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Fathom** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 182 |
| **Fathom** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **MS Teams Integration** | 8.1 (159 reviews) | Not enough data | 
| **Email Integration** | 8.6 (161 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (160 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (159 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (162 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Custom Booking Page** | 8.1 (154 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (158 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (157 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Set Working Hours** | 8.4 (158 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (158 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (160 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (35 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (36 reviews) | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | 9.3/10 | 3307 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Agenda Management** | Not enough data | Feature Not Available | 
| **Virtual Meeting Hosting** | Not enough data | Feature Not Available | 
| **Automated Scheduling** | Not enough data | Feature Not Available | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.7 (3263 reviews) | 
| **Voice Recognition** | Not enough data | 9.3 (3175 reviews) | 
| **Action Item Tracking** | Not enough data | 9.4 (3204 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Feature Not Available | 
| **Smart Summaries** | Not enough data | 9.6 (3211 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Language Translation** | Not enough data | Feature Not Available | 
| **Real-Time Transcription** | Not enough data | Feature Not Available | 
| **Accessibility Guidelines Compliance** | Not enough data | Feature Not Available | 

#### Agentic AI - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (280 reviews) | 
| **Multi-step Planning** | Not enough data | 8.8 (283 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (280 reviews) | 
| **Decision Making** | Not enough data | 8.9 (279 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Bot Presence** | Not enough data | 8.5 (8 reviews) | 
| **Meeting Moments Management** | Not enough data | 9.8 (14 reviews) | 
| **Audio or Video Recording** | Not enough data | 9.8 (21 reviews) | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 199 |
| **Fathom** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.9 (167 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Fathom** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (460 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (431 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.7 (440 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | Not enough data | 
| **Analysis** | 8.6 (431 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Fathom** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | Not enough data | 
| **Triggers** | 8.4 (494 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (428 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (506 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (554 reviews) | Not enough data | 
| **Dashboards** | 8.9 (587 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (530 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (501 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 716 |
| **Fathom** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1201 |
| **Fathom** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (76 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (958 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (851 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (892 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (853 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Fathom** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Fathom** | 9.1/10 | 369 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | 8.9 (51 reviews) | 
| **Cross-system Integration** | 8.9 (20 reviews) | 8.8 (52 reviews) | 
| **Adaptive Learning** | 9.1 (20 reviews) | 8.7 (51 reviews) | 
| **Decision Making** | 9.2 (20 reviews) | 8.9 (52 reviews) | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Feature Not Available | 
| **Coaching Materials** | 8.8 (247 reviews) | Feature Not Available | 
| **Playbook Creation** | 8.5 (207 reviews) | Feature Not Available | 
| **Video Record** | 8.5 (242 reviews) | 9.5 (358 reviews) | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | 9.4 (342 reviews) | 
| **Scorecard** | 8.6 (232 reviews) | Feature Not Available | 
| **Coaching Card** | 8.6 (213 reviews) | Feature Not Available | 
| **Leaderboard** | 8.6 (200 reviews) | Feature Not Available | 
| **Real-Time Updates** | 8.8 (225 reviews) | Feature Not Available | 
| **Notifications** | 8.9 (226 reviews) | Feature Not Available | 
| **Competition** | 8.7 (198 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | 9.6 (317 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Fathom** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | 9.2/10 | 331 |

#### Agentic AI - Note-Taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (329 reviews) | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | 9.4/10 | 684 |

#### Action Item Detection - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Action Item extraction** | Not enough data | 9.6 (578 reviews) | 
| **Summary Generation** | Not enough data | 9.7 (609 reviews) | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 9.6 (568 reviews) | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Team-based Access** | Not enough data | 9.4 (507 reviews) | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 9.1 (501 reviews) | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Integrations** | Not enough data | 9.2 (514 reviews) | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Access Control** | Not enough data | 9.2 (468 reviews) | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Semantic Search** | Not enough data | 9.4 (492 reviews) | 

#### Speaker Identification - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Speaker Recognition** | Not enough data | 9.4 (521 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Fathom** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (14):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Fathom (5):** [Video CMS Software](https://www.g2.com/categories/video-cms), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Transcription Software](https://www.g2.com/categories/transcription), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Fathom | 
|---|---|---|
| **Small-Business** | 20.6% | 78.3% | 
| **Mid-Market** | 46.0% | 19.5% | 
| **Enterprise** | 33.4% | 2.2% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Fathom

- **Marketing and Advertising:** 13.1%
- **Computer Software:** 13.1%
- **Consulting:** 10.7%
- **Information Technology and Services:** 8.8%
- **Professional Training & Coaching:** 4.5%
- **Financial Services:** 3.9%
- **Non-Profit Organization Management:** 2.6%
- **Management Consulting:** 2.6%
- **Staffing and Recruiting:** 2.0%
- **Accounting:** 1.8%
- **Other:** 36.9%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13870 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9690 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

### Alternatives to Fathom

- [Grain](https://www.g2.com/products/grain/reviews) — 4.6/5 stars (309 reviews)
- [tl;dv](https://www.g2.com/products/tl-dv/reviews) — 4.7/5 stars (527 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (500 reviews)
- [Fellow](https://www.g2.com/products/fellow/reviews) — 4.7/5 stars (2428 reviews)
- [Avoma](https://www.g2.com/products/avoma/reviews) — 4.6/5 stars (1363 reviews)
- [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) — 4.7/5 stars (751 reviews)
- [MeetGeek](https://www.g2.com/products/meetgeek/reviews) — 4.6/5 stars (490 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Rev](https://www.g2.com/products/rev/reviews) — 4.7/5 stars (617 reviews)
- [Krisp](https://www.g2.com/products/krisp/reviews) — 4.7/5 stars (1532 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Fathom

- Title: [How do I show it is recording during live Zooms?](https://www.g2.com/discussions/how-do-i-show-it-is-recording-during-live-zooms) — 9 comments, 1 upvote
  > **Top comment:** "it shows as a meeting participant"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-fathom-video)