What is VoIP software?

Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. VoIP, often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space.

Who uses VoIP software?

Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries: Customer service: VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. Hotel and tourism: The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. Healthcare: Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc. Financial institutions: Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. Manufacturing: Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.

What types of VoIP software exist?

Five types of VoIP services are available in the market for interested buyers. Residential VoIP services: The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. Device-based VoIP services: To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. Software-based VoIP services: This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. Mobile VoIP services: Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts Business VoIP services: The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance.

Page 3 | Best VoIP Providers: User Reviews from September 2026

MightyCall

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

Average Rating: 4.4/5.0

Total Reviews: 342

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Mightycall provides everything you need from a business phone without all the fluff. Get MightyCall’s Business Plan with 50% off for 3 months when buy via G2.

Price: ~~$20/user/month~~ → $10/user/month

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How Do G2 Users Rate MightyCall?

Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.8/10)
Phone Calls: 9.2/10 (Category avg: 9.1/10)
VOiP Number: 9.2/10 (Category avg: 9.0/10)
Desk-to-Desk Calls: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind MightyCall?

Seller: MightyCall
Company Website:
Year Founded: 2013
HQ Location: San Francisco Bay Area, CA
Twitter: @MightyCall
1,499 Twitter followers
LinkedIn® Page: www.linkedin.com
50 employees on LinkedIn®

Who Uses This Product?

Who Uses This: Owner, CEO
Top Industries: Marketing and Advertising, Real Estate
Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About MightyCall?

AI-generated summary from verified user reviews

Pros

Users find MightyCall's ease of use outstanding, thanks to its intuitive interface and efficient features.
Users praise the quick and effective customer support from MightyCall, resolving issues promptly and efficiently.
Users find MightyCall's customer support very helpful, promptly addressing queries and troubleshooting issues effectively.
Users commend the outstanding customer support of MightyCall, praising quick responses and knowledgeable assistance during use.
Users commend the reliability of MightyCall, highlighting its impressive call quality and seamless integration across devices.

Cons

Users report call issues with MightyCall, affecting connectivity and causing potential losses in business opportunities.
Users experience number issues with MightyCall, including SMS limits and call handling problems that hinder efficiency.
Users find the IVR setup complex and experience confusion with tools, affecting overall usability.
Users experience connection issues with MightyCall, leading to dropped calls and inconsistent text delivery.
Users are disappointed by missing features, particularly the lack of call recording and issues with the call journal.

What Are Recent G2 Reviews of MightyCall?

"Affordable, User-Friendly Platform with Quick Setup"

Rating: 5.0/5.0 stars

— Lora A.

Best VoIP Providers - Page 3

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