Zenoti
The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data.
Average Rating: 4.5/5.0
Total Reviews: 305
How Do G2 Users Rate Zenoti?
- Ease of Admin: 8.3/10 (Category avg: 8.9/10)
- Scheduling: 9.2/10 (Category avg: 9.2/10)
- Automated Campaigns: 8.7/10 (Category avg: 8.3/10)
- Employee Management: 8.8/10 (Category avg: 9.0/10)
Who Is the Company Behind Zenoti?
- Seller: Zenoti
- Company Website:
- Year Founded: 2010
- HQ Location: Bellevue, WA
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Twitter: @gozenoti
1,304 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,154 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, Manager
- Top Industries: Health, Wellness and Fitness, Medical Practice
- Company Size: 81% Small, 17% Medium
What Do G2 Reviewers Say About Zenoti?
AI-generated summary from verified user reviews
Pros
- Users commend Zenoti for its exceptional customer support, noting prompt responses and thorough guidance throughout the onboarding process.
- Users appreciate the fantastic features of Zenoti, highlighting clear communication and extensive customization options.
- Users value the ease of use of Zenoti, praising its intuitive features and seamless implementation support.
- Users find the helpful support from Zenoti's team, especially Ijaz, instrumental in navigating the system smoothly.
- Users appreciate the extensive reporting features of Zenoti, which enhance usability and provide comprehensive insights.
Cons
- Users find Zenoti's setup and use quite challenging due to its complexity, making training and onboarding time-consuming.
- Users find the complex setup of Zenoti overwhelming, requiring significant time and resources for proper implementation.
- Users find that Zenoti has poor usability, making it challenging to navigate transactions and charting effectively.
- Users find Zenoti has limited features, which restricts certain functionalities and can complicate user experience.
- Users find Zenoti's time inefficiency challenging, especially during training and the initial setup process.
What Are Recent G2 Reviews of Zenoti?
"Amazing Onboarding and a Breeze to Use for Our Team and Clients"
Rating: 5.0/5.0 stars
— Tarrah B.
"Great Value, Powerful Features, and Excellent Support with Zenoti"
Rating: 5.0/5.0 stars
— Hannah S.

