--- title: Book4Time Reviews meta_title: 'Book4Time Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Book4Time works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 16 scale: '5' date_modified: '2026-09-28' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Book4Time Reviews **Vendor:** Book4Time **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Book4Time Book4Time is the leading cloud-based spa & ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. Book4Time Spa Features Include: Integrations with over 80+ Hotel Systems (PMS, Payment Gateway, Guest Interaction), Loyalty Program Management, Special Offers & Discounts, Guest CRM, Inventory Management, Reporting and Dashboards, SMS/Email Appointment Confirmations and Reminders, Package Management, Membership and Subscriptions Management, Commission and Incentive Handling, Online & Mobile Spa Bookings, Activity and Class Booking, Mobile Access on any Device and Digital Intake/Waiver Forms. ## Book4Time Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend the **helpful customer support** team of Book4Time, facilitating easy implementation and appointment management. (1 reviews) - Users appreciate the **easy setup** of Book4Time, noting helpful support and effective appointment management. (1 reviews) - Users commend the **efficiency** of Book4Time in managing appointments and activities with easy implementation and support. (1 reviews) - Users find Book4Time's team very **helpful** during the easy implementation and effective appointment management. (1 reviews) - Users praise the **easy scheduling** of Book4Time, appreciating its effective appointment management and supportive team. (1 reviews) - Scheduling Efficiency (1 reviews) - Setup Ease (1 reviews) - Syncing (1 reviews) **What users dislike:** - Users note that the **licenses for Book4Time are expensive** , with a less user-friendly POS module limited to Windows. (1 reviews) - Users find the **limited analytics** in Book4Time restrictive, hindering data insight and business decision-making. (1 reviews) - Users find the **poor interface design** of Book4Time frustrating, especially its limitations and high costs. (1 reviews) - Users find **poor usability** in Book4Time due to its expensive licenses and an unfriendly, Windows-only POS module. (1 reviews) ## Book4Time Reviews ### 1. Easy to use, complete and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Laura P. | Spa Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 28, 2024 **What do you like best about Book4Time?** The efficiency that it provides, and the thorough reports **What do you dislike about Book4Time?** The only issues that I face is when adding customers to same servcie reservations, I am not able to find a way to remove the additional guests from that reservation. And in booking activities, when customers are booked under one name, if we cancel the main name, all the customers booked under that name also get canceled. Other than this, it's a great system! **What problems is Book4Time solving and how is that benefiting you?** Easy to manage the bookings, to keep record of any history, and to generate reports saving a lot of time and minimising the mistakes that can incur in reporting and operation ### 2. Great for scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** February 15, 2025 **What do you like best about Book4Time?** It is very strong for a scheduler and manages appointments/activities. The implementation was easy and their Team very helpful **What do you dislike about Book4Time?** Licenses are expensive, POS module is not friendly limited to only windows **What problems is Book4Time solving and how is that benefiting you?** Appointment Manager at SPA and POS for retail at SPA ### 3. The Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Spa Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 18, 2024 **What do you like best about Book4Time?** Book4time is very easy to work with and has a great support team. The system's user-friendly interface makes scheduling appointments a breeze, and whenever I've needed assistance, their support team has been prompt and helpful. The numbers of reports offered are very helpful to the business as well. **What do you dislike about Book4Time?** Sometimes the system goes down or becomes very slow momentarily. **What problems is Book4Time solving and how is that benefiting you?** Makes scheduling spa appointments super easy. Gives me all the reports I need as a Business Manager. Offers online booking and gift cards. ### 4. Friendly system to use **Rating:** 5.0/5.0 stars **Reviewed by:** Anne K. | Spa manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2024 **What do you like best about Book4Time?** Friendly system to use and the team of Book4time always support you whenever you have any question **What do you dislike about Book4Time?** Too many reports to pick up, however that's not a bad thing **What problems is Book4Time solving and how is that benefiting you?** Easy to make spa booking and post the bill for charging to the guests ### 5. User-friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Omar V. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 16, 2023 **What do you like best about Book4Time?** Customer service is excellent. For me as an IT guy, support is essential. The implementation is crucial, your account manager works with you every day, is attentive to all your needs, and solves any doubt that you have before, during, and after the implementation. The system is easy to use, is interactive, and has a complete system of reports where you can get all the information that you need. Make appointments, review your schedule, user-friendly. I have been using Book4time for more than 10 years. **What do you dislike about Book4Time?** Sometimes, the printing system takes more than 3 seconds to respond and print your tickets. **What problems is Book4Time solving and how is that benefiting you?** The administration and control of the reservations, appointments, and customer profiles is more intuitive than 5 years ago. ### 6. Book for time is the Spa Management Tool we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Israel C. | IT Hospitality Services Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2023 **What do you like best about Book4Time?** With Book4Time we found a perfect match for integrations, it integrated with all of our PMS perfectly, we work with SIHOT and Opera Cloud, so it did a perfect match. Users are happy because it was really easy to use and they find very interesting features that make their daily work easier. **What do you dislike about Book4Time?** Probably it is not a general issue, we needed to integrate two different PMS solutions, that took some time as the same team that was working for one version, also worked for the second. I think that if we had needed only one integration, it would have been pretty straightforward. **What problems is Book4Time solving and how is that benefiting you?** First of all, it solved some speed requirements we had, previous solutions took some time to respond to requests, which was not good for the customers. Menus became more user-friendly as the most common options are now at hand. The user experience is really good-looking, previous solutions were old-looking. ### 7. Effortless Spa Management with Book4Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2023 **What do you like best about Book4Time?** What truly sets Book4Time apart is its comprehensive reporting and analytics tools. The software provides detailed insights into our spa's performance, allowing us to make data-driven decisions to enhance our services and increase profitability. The ability to track client preferences, analyze booking trends, and manage inventory efficiently has been a game-changer for our business. **What do you dislike about Book4Time?** While Book4Time is an excellent spa booking software, one minor aspect that might be considered a drawback is the learning curve for some of the more advanced features. For users who are not as tech-savvy, it might take a bit of time to fully grasp and leverage the software's extensive range of functionalities. However, once familiarized, the benefits far outweigh the initial learning curve, making it a worthwhile investment for spa businesses. **What problems is Book4Time solving and how is that benefiting you?** Without insights into spa performance, it's challenging to make informed business decisions. Book4Time's reporting and analytics tools provide detailed data on key performance metrics. Spa managers can analyze trends, track client preferences, and make informed decisions to enhance services, marketing strategies, and overall profitability. ### 8. Book4Time changed our spa! **Rating:** 4.0/5.0 stars **Reviewed by:** Pennee M. | supervisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 16, 2023 **What do you like best about Book4Time?** The online booking systems have really helped capitalize on our spa bookings. Guests no longer have to wait on the phone to be assisted and can book online! **What do you dislike about Book4Time?** I would like to potentially see an app in the future that allows our team to check out guests from the treatment rooms. This would make our check-out and check-in process go along with ease. **What problems is Book4Time solving and how is that benefiting you?** I have not had too many issues with our Book4Time. However, anytime I am unsure about a setting, I know their tech support will assist and help me find my answers quickly. ### 9. Easy to use, however not as intuitive as needed for today's guests **Rating:** 2.5/5.0 stars **Reviewed by:** MacKenzie M. | Health Club & Spa Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2023 **What do you like best about Book4Time?** It is simple and easy to learn the system for navigation **What do you dislike about Book4Time?** The guest intake forms do not allocate for when a guest is receiving multiple services (i.e. facial and massage) therefore not sending the proper forms to the guests or requiring the scheduler to create two separate reservations to send both forms to the guest. **What problems is Book4Time solving and how is that benefiting you?** We are still working towards integration so that is still to be determined Online booking has alleviated the influx of phone calls ### 10. Easen you bookings with Book4Time **Rating:** 5.0/5.0 stars **Reviewed by:** Humphrey B. | Analyst , Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 15, 2024 **What do you like best about Book4Time?** The fact that I can keep track of our customer bookings and reduce the hours I have to sit on behind a desk listening to customer calls makes me love Book4Time more **What do you dislike about Book4Time?** Can't complain at the moment for haven't faced any challenge yet **What problems is Book4Time solving and how is that benefiting you?** It has reduced the number of hours I have to sit behind a desk checking the customer bookings and making calls for confirmations ### 11. Best Revenue Management Software for Hotels, Resorts, & Spas **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit K. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 26, 2023 **What do you like best about Book4Time?** The software working process is too smooth and up to date. Have not get any errors while using it. **What do you dislike about Book4Time?** Nope, I have not found anything that I have to dislike about Book4time. **What problems is Book4Time solving and how is that benefiting you?** I was working in a hotel and facing booking errors with the current software so I have suggested this software to my administration to use for hotel bookings and execution. ### 12. Great software for bookings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2023 **What do you like best about Book4Time?** We like that it's very user-friendly but it's also versatile. We are able to keep track of our customers' bookings with personalized profiles to give great service and also pull any kind of report we want and have better control of our finances. **What do you dislike about Book4Time?** We hope there is a way to have online payments here in Mexico **What problems is Book4Time solving and how is that benefiting you?** Keep track of our appointments in an efficient way, making the administration way easier and keeping all our information in one place ### 13. Works for our user. Their support leaves something to be desired **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2023 **What do you like best about Book4Time?** Our users don't have many issues overall. They are a hotel and overall the issues are minimal. **What do you dislike about Book4Time?** When there is an issue, their support team is quick to respond but tends to put bandaids on issues as opposed to providing a permanent fix **What problems is Book4Time solving and how is that benefiting you?** Book4Time is giving the spa an organized platform for their scheduling needs which has helped streamline the processes at the spa and make things more efficient. Customers seem pleased with the results. ### 14. Easy to use, fast and very complete **Rating:** 5.0/5.0 stars **Reviewed by:** Leighton W. | Technical Program Manager, Events Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 08, 2024 **What do you like best about Book4Time?** Easy to pull reports, easy to collect guest data and input. **What do you dislike about Book4Time?** There are no challenges I have faced using this tool. Actually I recommend it. **What problems is Book4Time solving and how is that benefiting you?** It's a user friendly software with option of storing customer data and can also register alerts for the customer with their preferences. ### 15. Benefits of Book4Time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 22, 2023 **What do you like best about Book4Time?** It covers major services at one place including hotels, Spa, Gym etc **What do you dislike about Book4Time?** Every tool has certain limitations but I didn't see any major disadvantages of Book4Time which I can highlight here. **What problems is Book4Time solving and how is that benefiting you?** Book4Time helped the client to manage all their customers in a single system, periodically running promotions, ease in appointment setting ### 16. Wonderful Web Based Spa Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 24, 2017 **What do you like best about Book4Time?** Cloud based, accessible from anywhere, support is all centralized. **What do you dislike about Book4Time?** When site goes down, service can not be used. **Recommendations to others considering Book4Time:** Wonderful product **What problems is Book4Time solving and how is that benefiting you?** Centralizing our Spa reservations and profiles. Easy to manage and allows info to be accessed across hotel without need to install on individual workstations. ## Book4Time Discussions - [What is Book4Time used for?](https://www.g2.com/discussions/what-is-book4time-used-for) - [View Book4Time pricing details and edition comparison](https://www.g2.com/products/book4time/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+02%3A32%3A02+-0500&secure%5Bsession_id%5D=e11ca607-d86b-4aa4-b3b8-8787f116bcf0&secure%5Btoken%5D=93aa62715ae8d1a753b610173d724adf6ec818af95ce4116d5350137183e1d9e&format=llm_user) ## Book4Time Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management - Commission Management - Booth Rental Management - Reputation Management - Marketing Management - Reviews Management - Discount Management - Calendar Management - Client Management - Payroll Management - Gift Card Management - Wait List Management - Promotions Management - Availability Management - Appointment Management - Booking Management - Credit Card Management - Email Management - Practice Management - Staff Management **Messaging Channels** - SMS Messaging - Email - Two way messaging **Marketing - Spa Management** - Membership - Automated Campaigns **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends - Task Scheduling - Automated Scheduling **Additional Functionality** - Online Booking - Point of Sale (POS) - Customizable Forms - Email Reminders - Email Marketing - Third-Party Integrations - SMS Messaging - For Barbershops - Social Media Integration - Customizable Reports - Loyalty Program - Mobile Alerts - Calendar Sync - Credit Card Processing - Customer History - Generative AI - Performance Metrics - Alerts/Notifications - Customizable Templates - Confirmations/Reminders - Referral Tracking - Real-Time Reporting - Customizable Branding - Website Integration - Activity Dashboard - API - AI Copilot - Customer Database - Electronic Payments - SMS Marketing - Inventory Tracking - Client Profiles - Multi-Location - Reporting & Statistics - Client Portal - Data Import/Export - SOAP notes - In-Person Payments - Reporting/Analytics - Contact Database - Reminders - Debit/Credit Card Processing - Multiple User Accounts - Availability Indicator - Payment Processing - Transaction History - SMS Reminders - Recurring Appointments - Billing & Invoicing - Customer Mobile App - Waitlist Status Tracking - Electronic Forms - For Salons and Spas - Mobile Access - Online Store - Drag & Drop - Client Database - Barcode/Ticket Scanning - Payroll & Commissions **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation **Additional Functionality** - Website Integration - Recurring Appointments - Generative AI - Customizable Branding - Mobile Alerts - Reporting & Statistics - AI Copilot - Real-Time Updates - HIPAA Compliant - Appointment Scheduling - Surveys & Feedback - Multi-Location - Activity Dashboard - Third-Party Integrations - API - Availability Management - Rescheduling - Contact Database - Multi-Language - Real-Time Reporting - Confirmations/Reminders - Two-Way Communication - Automated Responses - Customizable Templates - Social Media Integration - Payment Reminders - Calendar Sync - Self Service Portal - Electronic Payments - SMS Messaging - Data Import/Export ## Top Book4Time Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.8/5.0 (573 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (391 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews)