# Book4Time Reviews **Vendor:** Book4Time **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 16 ## About Book4Time Book4Time is the leading cloud-based spa & ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands. Book4Time Spa Features Include: Integrations with over 80+ Hotel Systems (PMS, Payment Gateway, Guest Interaction), Loyalty Program Management, Special Offers & Discounts, Guest CRM, Inventory Management, Reporting and Dashboards, SMS/Email Appointment Confirmations and Reminders, Package Management, Membership and Subscriptions Management, Commission and Incentive Handling, Online & Mobile Spa Bookings, Activity and Class Booking, Mobile Access on any Device and Digital Intake/Waiver Forms. ## Book4Time Pros & Cons **What users like:** - Users value the **helpful customer support** of Book4Time, ensuring a smooth implementation and scheduling experience. (1 reviews) - Users commend the **easy setup** of Book4Time, appreciating the helpfulness of the team during implementation. (1 reviews) - Users find Book4Time's **efficiency in scheduling** impressive, with easy implementation and helpful support from the team. (1 reviews) - Users find the **helpful support team** of Book4Time essential for easy implementation and managing appointments effectively. (1 reviews) - Users find **scheduling easy** with Book4Time, appreciating its strong appointment management and helpful team support. (1 reviews) - Scheduling Efficiency (1 reviews) - Setup Ease (1 reviews) - Syncing (1 reviews) **What users dislike:** - Users find the **licenses expensive** and note that the POS module lacks user-friendliness and is restricted to Windows. (1 reviews) - Users find the **limited analytics** of Book4Time insufficient for detailed insights and decision-making. (1 reviews) - Users note the **poor interface design** of Book4Time, particularly criticizing its unfriendliness and expense. (1 reviews) - Users find the **poor usability** of Book4Time, especially the unfriendly POS module, challenging and frustrating. (1 reviews) ## Book4Time Reviews ### 1. Easy to use, complete and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Laura P. | Spa Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2024 **What do you like best about Book4Time?** The efficiency that it provides, and the thorough reports **What do you dislike about Book4Time?** The only issues that I face is when adding customers to same servcie reservations, I am not able to find a way to remove the additional guests from that reservation. And in booking activities, when customers are booked under one name, if we cancel the main name, all the customers booked under that name also get canceled. Other than this, it's a great system! **What problems is Book4Time solving and how is that benefiting you?** Easy to manage the bookings, to keep record of any history, and to generate reports saving a lot of time and minimising the mistakes that can incur in reporting and operation ### 2. Great for scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Book4Time?** It is very strong for a scheduler and manages appointments/activities. The implementation was easy and their Team very helpful **What do you dislike about Book4Time?** Licenses are expensive, POS module is not friendly limited to only windows **What problems is Book4Time solving and how is that benefiting you?** Appointment Manager at SPA and POS for retail at SPA ### 3. The Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Spa Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Book4Time?** Book4time is very easy to work with and has a great support team. The system's user-friendly interface makes scheduling appointments a breeze, and whenever I've needed assistance, their support team has been prompt and helpful. The numbers of reports offered are very helpful to the business as well. **What do you dislike about Book4Time?** Sometimes the system goes down or becomes very slow momentarily. **What problems is Book4Time solving and how is that benefiting you?** Makes scheduling spa appointments super easy. Gives me all the reports I need as a Business Manager. Offers online booking and gift cards. ### 4. Friendly system to use **Rating:** 5.0/5.0 stars **Reviewed by:** Anne K. | Spa manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Book4Time?** Frienly system to use and the team of Book4time always support you whenever you have any question **What do you dislike about Book4Time?** Too many report to pick up, however that not the bad things **What problems is Book4Time solving and how is that benefiting you?** easy to make spa booking and post the bill for charging to the guests ### 5. User-friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Omar V. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Book4Time?** Customer service is excellent. For me as an IT guy, support is essencial. The implementation is crucial, your account manager works with you everyday, is attentive in all your needs, and solve any doubt that you have before, during and after the implementation. The system is easy to use, is interactive and have a complete system reports where you can get all the information that you need. Make appointments, review your schedule, user-friendly. I have been used Book4time for more than 10 years. **What do you dislike about Book4Time?** Sometimes, the printing system take more than 3 seconds to respond and print your tickets. **What problems is Book4Time solving and how is that benefiting you?** The administration and control of the reservations, appoinments and the customer profiles is more intuitive than 5 years ago. ### 6. Book for time is the Spa Management Tool we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Israel C. | IT Hospitality Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Book4Time?** With Book4Time we found a perfect match for integrations, it integrated with all of our PMS perfectly, we work with SIHOT and Opera Cloud, so it did a perfect match. Users are happy because it was really easy to use and they find very interesting features that make they daily work easily. **What do you dislike about Book4Time?** Porbably it is not a general issue, we needed to integrate two different PMS solutions, that took some time as the same team that was working for one version, also worked fort the second. I think that If we have needed only one integration, it would have been pretty straight. **What problems is Book4Time solving and how is that benefiting you?** First of all, it solved some speed requirements we had, previous solutions took some time to respond to requests, which was not good for the customers. Menus became more user-friendly as the most common options are now at hand. The user experience is really good-looking, previous solutions was an old-looking one. ### 7. Effortless Spa Management with Book4Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Book4Time?** What truly sets Book4Time apart is its comprehensive reporting and analytics tools. The software provides detailed insights into our spa's performance, allowing us to make data-driven decisions to enhance our services and increase profitability. The ability to track client preferences, analyze booking trends, and manage inventory efficiently has been a game-changer for our business. **What do you dislike about Book4Time?** While Book4Time is an excellent spa booking software, one minor aspect that might be considered a drawback is the learning curve for some of the more advanced features. For users who are not as tech-savvy, it might take a bit of time to fully grasp and leverage the software's extensive range of functionalities. However, once familiarized, the benefits far outweigh the initial learning curve, making it a worthwhile investment for spa businesses. **What problems is Book4Time solving and how is that benefiting you?** Without insights into spa performance, it's challenging to make informed business decisions. Book4Time's reporting and analytics tools provide detailed data on key performance metrics. Spa managers can analyze trends, track client preferences, and make informed decisions to enhance services, marketing strategies, and overall profitability. ### 8. Book4Time changed our spa! **Rating:** 4.0/5.0 stars **Reviewed by:** Pennee M. | supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Book4Time?** The onling booking systems has really helped capitalize on our spa bookings. Guest no longer have to wait on the phone to be assisted and can book online! **What do you dislike about Book4Time?** I would like to potentially see an app in the future that allows our team to check out guest from the treatment rooms. This would may our check out and check in process go along with ease. **What problems is Book4Time solving and how is that benefiting you?** I have not had to many issues with our book4time. However, anytime i am unsure about a setting I know their tech support will assist and help me find my answers quickly. ### 9. Easy to use, however not as intuitive as needed for today's guests **Rating:** 2.5/5.0 stars **Reviewed by:** MacKenzie M. | Health Club & Spa Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Book4Time?** It is simple and easy to learn the system for navigation **What do you dislike about Book4Time?** The guest intake forms do not allocate for when a guest is receiving multiple services (i.e. facial and massage) therefore not sending the proper forms to the guests or requiring the scheduler to create two separate reservations to send both forms to the guest. **What problems is Book4Time solving and how is that benefiting you?** We are still working towards integration so that is still to be determined. Online booking has alleviated the influx of phone calls ### 10. Easen you bookings with Book4Time **Rating:** 5.0/5.0 stars **Reviewed by:** Humphrey B. | Analyst , Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Book4Time?** The fact that I can keep track of our customer bookings and reduce the hours I have to sit on behind a desk listening to customer calls makes me love Book4Time more **What do you dislike about Book4Time?** Can't complain at the moment for haven't faced any challenge yet **What problems is Book4Time solving and how is that benefiting you?** It has reduced the number of hours I have to sit behind a desk checking the customer bookings and making calls for confirmations ### 11. Best Revenue Management Software for Hotels, Resorts, & Spas **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit K. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Book4Time?** The software working process is too smooth and up to date. Have not get any errors while using it. **What do you dislike about Book4Time?** Nope, I have not found anything that I have to dislike about Book4time. **What problems is Book4Time solving and how is that benefiting you?** I was working in a hotel and facing booking errors with the current software so I have suggested this software to my administration to use for hotel bookings and execution. ### 12. Great software for bookings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Book4Time?** We like that it's very user-friendly but it's also versatile. We are able to keep track of our customers' bookings with personalized profiles to give great service and also pull any kind of report we want and have better control of our finances. **What do you dislike about Book4Time?** We hope there is a way to have online payments here in Mexico **What problems is Book4Time solving and how is that benefiting you?** Keep track of our appointments in an efficient way, making the administration way easier and keeping all our information in one place ### 13. Works for our user. Their support leaves something to be desired **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Book4Time?** Our users don't have many issues overall. They are a hotel and overall the issues are minimal. **What do you dislike about Book4Time?** When there is an issue, their support team is quick to respond but tends to put bandaids on issues as opposed to providing a permanent fix **What problems is Book4Time solving and how is that benefiting you?** Book4Time is giving the spa an organized platform for their scheduling needs which has helped streamline the processes at the spa and make things more efficient. Customers seem pleased with the results. ### 14. Easy to use, fast and very complete **Rating:** 5.0/5.0 stars **Reviewed by:** Leighton W. | Technical Program Manager, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Book4Time?** Easy to pull reports, easy to collect guest data and input. **What do you dislike about Book4Time?** There are no challenges I have faced using this tool. Actually I recommend it. **What problems is Book4Time solving and how is that benefiting you?** It's a user friendly software with option of storing customer data and can also register alerts for the customer with their preferences. ### 15. Benefits of Book4Time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Book4Time?** It covers major services at one place including hotels, Spa,Gym etc **What do you dislike about Book4Time?** Every tool has certain limitations but I tdidn't see any major disadvantages of Book4Time which I can highlight here. **What problems is Book4Time solving and how is that benefiting you?** Book4Time helped the client to manage all their customers in a single system, periodically running promotions, ease in appointment setting ### 16. Wonderful Web Based Spa Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2017 **What do you like best about Book4Time?** Cloud based, accessible from anywhere, support is all centralized. **What do you dislike about Book4Time?** When site goes down, service can not be used. **Recommendations to others considering Book4Time:** Wonderful product **What problems is Book4Time solving and how is that benefiting you?** Centralizing our Spa reservations and profiles. Easy to manage and allows info to be accessed across hotel without need to install on individual workstations. ## Book4Time Discussions - [What is Book4Time used for?](https://www.g2.com/discussions/what-is-book4time-used-for) - [View Book4Time pricing details and edition comparison](https://www.g2.com/products/book4time/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A25%3A45+-0500&secure%5Bsession_id%5D=161cd74d-ecda-47c6-89d4-bb43bdd49f15&secure%5Btoken%5D=869789d3446ba97dd56dc70f6dc514ba12c6634c6dd5940b41cf22fa8053a293&format=llm_user) ## Book4Time Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Messaging Channels** - SMS Messaging - Email - Two way messaging **Marketing - Spa Management** - Membership - Automated Campaigns **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top Book4Time Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (487 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.7/5.0 (400 reviews)