Mindbody Pricing Overview

I love the ease of using the platform and the fact that I have everything in one place. The most recent feature -- contactless payments-- has been a game changer for our business. We are able to charge students who come into our studio using the business app from our phones. I also love that there is a marketing feature I can take advantage of to send out communications to our members, without having to pay for a separate service. Mindbody customer service has been excellent -- every time, I have an issue, they are quick to solve it for me and I don't have to wait on hold to reach an agent. Review collected by and hosted on G2.com.

Mindbody takes a lot of fees for new clients that sign up using the platform. On top of merchant credit card fees and the monthly subscription fee, it really reduces my margins. Review collected by and hosted on G2.com.

Upfront sales pitch was very slick and the system looked promising. Review collected by and hosted on G2.com.

We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems.

Key issues have included:

Broken booking links at launch

Missing client data on import

Passes and login functions not working across locations

Persistent log-in loops and access errors for clients

Ongoing bugs in the staff and back-office systems

Unstable client experience requiring frequent browser cache clears

Failure to correctly apply free trial periods and subscription credits

Multiple issues raised, ignored, or delayed for weeks at a time

Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption.

Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options.

If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform. Review collected by and hosted on G2.com.