Mindbody Pricing Overview

Mindbody has been an incredible asset to our business. From the moment we signed on, the experience has been smooth and professional. The onboarding team was thorough and proactive, making the transition feel effortless. Since then, our account representative has been consistently helpful, responsive, and genuinely invested in our success.

The software itself is powerful and full of features that go far beyond basic booking. The marketing suite, automation tools, and client management features give us the edge we need to stay organized and grow our business. It’s clear that the platform is built with wellness businesses in mind.

Yes, Mindbody is on the higher end in terms of pricing—but the value is there. You’re not just getting a booking tool; you're getting a full business solution backed by a highly engaged support team.

Pros:

-Phenomenal onboarding and account support

-Intuitive platform with extensive features

-Powerful marketing and automation tools Review collected by and hosted on G2.com.

Higher price point compared to other options, but justified by the feature set and support. Review collected by and hosted on G2.com.

Upfront sales pitch was very slick and the system looked promising. Review collected by and hosted on G2.com.

We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems.

Key issues have included:

Broken booking links at launch

Missing client data on import

Passes and login functions not working across locations

Persistent log-in loops and access errors for clients

Ongoing bugs in the staff and back-office systems

Unstable client experience requiring frequent browser cache clears

Failure to correctly apply free trial periods and subscription credits

Multiple issues raised, ignored, or delayed for weeks at a time

Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption.

Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options.

If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform. Review collected by and hosted on G2.com.