What do you dislike about Mindbody?
We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems.
Key issues have included:
Broken booking links at launch
Missing client data on import
Passes and login functions not working across locations
Persistent log-in loops and access errors for clients
Ongoing bugs in the staff and back-office systems
Unstable client experience requiring frequent browser cache clears
Failure to correctly apply free trial periods and subscription credits
Multiple issues raised, ignored, or delayed for weeks at a time
Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption.
Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options.
If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform. Review collected by and hosted on G2.com.