What do you like best about Mangomint?
Since 2020, we’ve been using Mangomint as our booking and management software, and it has been an incredible asset to our business. The platform is extremely user-friendly for both our team and our 20,000 clients, making daily operations smooth and efficient.
One of the biggest advantages for us has been the multi-location functionality. Mangomint seamlessly shares client information between locations, which was essential for our growth and flexibility. Clients can easily book online, and therapists receive appointment notifications by text or email based on their personal preference—helping them stay on top of their schedules without constant check-ins. They recently added multi booking feature that allows 2+ people to be able to book online. (couples).
The system also allows our staff to manage their own breaks, which empowers them while keeping scheduling organized. We utilize Mangomint’s integrated merchant services, which simplifies our financial tracking and keeps everything in one place—no juggling multiple processors.
Their texting feature has truly been a game changer. Many clients respond faster to text than phone calls, so being able to communicate quickly and efficiently has improved confirmations, follow-ups, and overall client experience.
Inventory management is another strong point. Tracking retail products is simple, easy to maintain, and even allows barcode scanning when needed.
When we first joined Mangomint, we used a third-party gift card partner, GiftUp. While we loved the functionality, it required separate PayPal processing and came with higher merchant fees. Moving away from that system helped us streamline payments under one merchant account and reduce costs. We’ve also adjusted how we enter gift cards to better accommodate service-value cards rather than only dollar-value tracking.
Whenever we need help, their customer service is literally a message away or phone call. They are very good at getting to you quickly.
It’s been a reliable, modern solution that supports both our team and our clients in a very practical way. Review collected by and hosted on G2.com.
What do you dislike about Mangomint?
One ongoing challenge has been implementing a loyalty program that truly fits our business model. The current options haven’t fully aligned with what we need, making it difficult to create a seamless rewards structure for our clients.
Reporting has also presented some hurdles. Archived employees are not included in certain reports, which requires us to manually download and save reports weekly to ensure we maintain accurate historical data outside the system.
We are currently testing Mangomint’s native gift card program. At this time, it only supports dollar-value gift cards, whereas our business relies heavily on service-value gift cards. Because of this, we’ve had to adjust our internal processes to make it work. Additionally, searching for gift cards can be cumbersome, as used cards are not easily filtered out, making the system feel limited in its current form.
Payroll is another feature offered within Mangomint, but the per-staff-member processing fee makes it difficult for us to justify switching from our current payroll provider.
The intake forms also do not automatically map into client account fields. As a result, important information must be manually entered into client profiles. We’ve created a workaround using a highlighted note section as a shortcut for staff, but ideally, those forms would integrate directly into structured client data fields.
That said, one of the biggest positives is that Mangomint actively listens to user feedback and continues to roll out improvements based on suggestions. That responsiveness is extremely valuable and gives us confidence that the platform will continue evolving. Review collected by and hosted on G2.com.
